mydentist, Risbygate Street, Bury St. Edmunds

Fantastic experience: I had a check up today with dentist Ivan. Very friendly and polite. Very thorough. His nurse Molly was helpful and professional. Both make a good team.

Negative experience: Wojciech Grabowski myśli tylko o zarabianiu pieniędzy a nie ich leczeniu. Zapatrzony w siebie myśli że jest najlepszy jak go nie chwalisz to się nie stara. JEsli chodzi o osoby odbierające telefon nie które są nie mile ,rozłączają się itp. NIE POLECAM

Negative experience: When using this dentist the website a nd government pages say taking on NHS but this is not the case and been told not the case since 2017. Very misleading.

Positive experience: Thank you for all the dentistry I’ve had . This year I’m more concerned about pricing as it seems to have increased since my last visit

Fantastic experience: Excellent service today as usual. I very much appreciate the friendly and efficient service I always get. Thank you very much, Karen and the other two ladies.

Negative experience: I've had 4 appointments cancelled consecutively now, its an absolute joke

Fantastic experience: Took my daughter for her first check up today after years of worry and fear. From the second she stepped into Teresa’s treatment room, she was at ease. Teresa quickly asked about her school day, she spoke to her in a manner that left her feeling nothing but calm and reassured throughout. She explained the tools she was using, she showed her how to use the water spray and even let her have a go to really involve her in preparation for her next check up. I appreciated Teresa’s approach so much today as I too had started to worry about how the appointment would go and if my daughter would even sit in the chair, let alone open her mouth. Would highly recommend this dentist and felt it only right to give a positive review!

Fantastic experience: Excellent dentist. The receptionists are helpful and friendly, the dental nurses are also great, but the dentist is absolutely amazing!! Aisha was kind, explained every step of the procedure so we knew what was happening and worked quickly and painlessly. For a child who has fear of the dentist, she was just what we needed. Brilliant!

Positive experience: Ryan and Margaret, although clearly having a very busy day, showed kindness and patience. Thank you

Fantastic experience: Hi, I would just like to say what an excellent service I was given and how nice all the staff was thank you

Negative experience: Customer service is not good and from reading other reviews this is something reoccurring. Receptionist was not helpful plus had a bad attitude. Having worked as front of house I understand it can be a testing role however you cant be like that, especially to new patients.

Fantastic experience: It never phases me going to my dentist always treated well and the treatment is always explained lovely staff from reception through to the treatment room very professional highly recommended keep up the good work

Negative experience: The worst dentist ever. Don't go here

Negative experience: Had a hygienist appointment with Emily. It was not pleasant. I felt lectured at and she kept on at me to be still. She didn't smile, and I came away distressed. Every other appointment across the practice I have had over ten years has been excellent. Emily needs some "bedside manners", it's no use lecturing people. I go to the hygienist for help, not to be made to seem stupid. She didn't greet me or use my name. The nurse was lovely and very helpful.

Fantastic experience: Hi, I had a hygienist appointment with Amie. The treatment was very professionally done and in a nice friendly manner, and I was given very good advice on how to look after my teeth and gums. It was a nice relaxed atmosphere that made me feel really at ease during treatment. Would highly recommend your dental practice to family and friends ,as I can't fault your services in any way. Thanks for your great services. Vince Marriner.

Fantastic experience: Took my child here for his first appointment, Even though we had to go private i thought the price was reasonable. staff were friendly and site was really clean. We saw Aisha Zaman who was brilliant with him!

Fantastic experience: Réception à little bit intimidating but efficient... New dentist for me. However very kind and took the time to explain. Leaflet for exercises of jaw. NHS patient..

Fantastic experience: Absolutely love coming to see my favourite dentist Dr Ting Tang! The office feels so warm and welcoming, and everyone is so kind. Dr Ting Tang is patient to explain everything in details and great with kids. Highly recommend this dentist!

Fantastic experience: My husband and I had our first appointments with MyDentist, Risbygate St, Bury St Edmunds. We had excellent customer service on the phone and at reception. We had excellent and informative care with the dentist. In fact we would say it was one of the best dental experiences we have had due to the kindness and professionalism. Highly recommended.

Positive experience: It would be great if dentists would introduce themselves. It is standard practice in other areas of healthcare and should be in dentistry.

Negative experience: This dental clinic has an excellent dentist, and I’ve used their services several times in the past without any complaints. However, the customer service, particularly one specific staff member, has been the worst I’ve encountered in years. Whenever this person is on duty, I can’t book appointments, and my checkups are often canceled without explanation. Last Thursday, I called for an emergency appointment because a tooth that was treated previously became very painful. During my initial treatment a few months ago, the dentist had warned me that if this happened, it might require a root canal. Despite explaining my situation, the person assigned me to a less experienced dentist, Ahmed, who refused to treat me. I had already paid for the emergency appointment, yet I couldn’t get the help I urgently needed. When I requested to see my previous dentist, I was told she was too busy. I was advised to call back at 8:00 a.m. sharp, but each time I do and this staff member answers, there are mysteriously no emergency appointments available. To make matters worse, I know someone who recently called later in the day and managed to get an appointment. Being in constant pain for five days now, relying on painkillers, has been a nightmare. This particular staff member shows no empathy for people in need and doesn’t seem capable of prioritizing work effectively. Frankly, I don’t think she should be in this position. I sincerely hope that the next time I call, someone else answers, so I can finally resolve my tooth problem. The lack of support during such a painful experience is deeply frustrating, and I wouldn’t wish this on anyone.

Fantastic experience: I had many teeth damaged by a serious fall. The treatment I received at mydentist was first rate. The staff were always so kind and reassuring. The treatment was never rushed and all my questions were met with understanding and patience. I can now smile again and enjoy a good variety of foods I have not attempted for the last six months. I would thoroughly recommend this practice for their high level of skill and professionalism.

Fantastic experience: Had a filling today with Sahar & Zeena. They both made me feel really comfortable as I was nervous! And the whole experience was comfortable & painless. Thanks very much! 10 oit of 10 x

Fantastic experience: The dentist and assistant were kind, gentle and reassuring.

Negative experience: I am hoping to have teeth whitening treatment. Although My Dentist is not my dentist, I contacted them amongst other dentists for costs of this procedure. All gave me their costs. My dentist told me I had to have a consultation costing £65 before they could tell me the cost. As I thought this was a reasonably priced dentist, I thought they may be for the whitening, so I paid for the consultation and then was told the cost was in excess of £500 Way above other estimates I had been given. So the £65 was wasted, which was probably my fault, but why could they not have told me the cost of whitening in the first place. It just seemed an excuse to collect another fee.

Fantastic experience: Treated with absolute care by Sahar and Zenaida thank you

Fantastic experience: Professional but friendly. Great service.

Negative experience: I’ve been with this dentist for over 25 years. Now. I’m told I have to go privately with a cost of £95 just to be seen. Outrageous. The hygienist which used to be £40 is now £88.

Fantastic experience: Sahar and Bee were both brilliant, friendly and professional.

Fantastic experience: Excellent service thank you

Fantastic experience: Routine check up with Sahar, very satisfied

Fantastic experience: Very well looked after by Sahar & Bianca Professional & efficient & friendly.

Fantastic experience: Fantastic service wouldn’t go anywhere else

Fantastic experience: I plucked up the courage to have my front tooth filled today, I was so nervous, Luke (my dentist) was amazing, he made me feel relaxed, from start to finish. I'm so pleased with how my tooth looks, money well worth spent. I've got my smile back. Thank u so much I can't stop smiling. Thank u Luke.

Fantastic experience: Couldn't recommend this practice more, recently had some work done with aisha and both her and her nurse millie were very comforting and professional, i am a very nervous patient and they soon made me feel at ease. I certainly wont be going anywhere else from now on. Highly recommended.

Fantastic experience: It was an emergency appointment fitted me in straight away the dentist was lovely and sorted my problem

Fantastic experience: I am so grateful to still have an NHS dentist at this practice. The care I received from Sahar and Bianca last month was excellent.

Fantastic experience: Excellent service from Judy on Reception recently she moved my appointment to be consecutive with my two sons with no hassle at all .Very friendly and helpful.Sahar the Dentist was great ,very professional ,informative and friendly .I have been coming here for years and never had any issues :)

Fantastic experience: Saw Dr Sahar and her assistant Ichula. They were ready when I arrived so I didn’t have to wait to be seen. They had also already reviewed all my past records and X-rays before the appointment. They both introduced themselves and asked what the appointment was for and if I had any other concerns. I had previously gone back to the orthodontist before to remove glue from braces but, they never properly did this and I’ve had it for some years. I mentioned this and Dr Sahar kindly removed this all for me in addition to the reason I booked the appointment. Thank you ever so much Dr Sahar and Ichula. I might add I mentioned to someone how good of an experience I had afterwards and they knew the exact dentist I was talking about as they had the same experience in the past with Dr Sahar.

Fantastic experience: Excellent work and care.

Negative experience: The last experience of trying to make a booking with My Dentist was nothing short of abissmal. I had no referral or future booking arranged for a continued toothache after the fourth try of communication. I decided to go private in Stowmarket where I recieved immediate dental care for a gum infection including prescribed anti biotics.

Fantastic experience: Had a check up with a really lovely dentist called Sahar Iqrar she was amazing, she really looked after me, checked my jaw, my cheeks, inside my lips I was so impressed with her care . Thank you

Fantastic experience: A very positive first experience with Dr Sahar. I underwent a comprehensive check up. Very understanding. The reception staff was also very positive and kind.

Fantastic experience: Visited today for an emergency appointment that they fitted in last minute for me. The dentist I saw today (Sahar) was very helpful and went out of her way to ensure I was treated today. She shuffled her meeting to later in the day to ensure I was treated today. I had to have a tooth extraction and she talked me through the whole procedure and consistently ensured I wasn’t in pain. I was really pleased with the great service I received today, and the reception staff were very friendly too. Highly recommended!

Fantastic experience: Sahar and Bianca very professional and friendly and I was put at ease

Fantastic experience: Good experience, two fillings, dentist Sahar and assistant Kamila kept checking if I was Ok, good service NHS dentist

Negative experience: I, like so many others, had been an NHS patient with this service for several years and had found them to be adequate for the most part, but the service I received recently has forced me to change my dental care provider. Having managed to break part of one of my teeth, I called the reception team to see if I could get seen as an emergency, and was informed I would need to call back at 8 am. Which, fair play, that's how this works. What they *neglected* to inform me was that there was only *one* emergency appointment across the entire surgery the following day... When I called up, I was informed the appointment was taken someone who called before me (I rang *bang on* 8 o'clock, too) and that I would simply have to try my luck the following day. No offer of alternatives or regular appointments with other dentists at the surgery, no nothing. Having been at this dental surgery for so long I was absolutely appalled by the lack of empathy and the fact that somehow, someone thought that having only the one emergency appointment available for NHS patients was acceptable! I can understand they're having staffing issues (though, frankly, I think I can understand *why* they are), but this is ridiculous. If you are an NHS patient, this surgery is okay at best if you're desperate, but you're probably better off elsewhere. Frankly. The only thing this surgery has going for them is their hygienist, Kerry Shoesmith-Dean, whom I have been a regular with for as long as I've been there, and whom I will miss. But this treatment is unacceptable. All this after having moved my regular check up appointment from early this year back to *September* (over 12 months after my previous appointment) with no offers of alternatives, either! I have filed a formal complaint with MyDentist but don't expect to see anything back from it and honestly don't much care at this point if I do.

Negative experience: The worst dentist you could possibly find. Started treatment for braces then my dentist left so treatment then stopped and now being told i’ll have to wait. I’ve had to find another dentist 45 minutes away, who has said the brackets are all in the wrong place and i should of had teeth out. Avoid this dentist at all costs.

Fantastic experience: Paige and Sahar looked after my treatment. The explanation of what is required and what they needed to do was excellent. Sahar even called me after my treatment at home to see if I was in any pain.

Fantastic experience: On behalf of Stephen Bunce. Today I had an appointment with Sahar who is confident and experienced in her work, which puts me at ease. Her and Paige (the dental nurse) work well together and are extremely competent and pleasant. Overall great experience.

Fantastic experience: Fabulous hygienist Liz, her treatment was amazing, gave a full and thorough examination and information about my gums and teeth and how my medical condition affects my teeth. Made me feel at ease and was patient and polite. couldn’t have asked for a better experience. I would highly recommend!

Fantastic experience: Fantastic practice, everyone is friendly and accepting. My hygienist was friendly, professional, thorough but gentle and very efficient. Can’t recommend highly enough!

Fantastic experience: Expertise and care from Dr Sahar Iqrar was really good and filled me with confidence.

Fantastic experience: Booked an emergency appointment and we'll treated

Negative experience: I have a disability entailing visible difference. It does not bother me yet my appointment in November 2023 consisted of alarmism, which began as soon as I walked through the door. "Oh my God!" the hygienist said. This put me in a very unpleasant position and nobody likes going to the dentist anyhow. I also discovered the dental practice had not even recorded my medical condition, despite being a patient there for a couple of years. I put in a formal complaint and their response consisted in denial and blaming the patient! That I was late etc (I was 15 minutes early). It is not acceptable to deal with complaints by making accusations against the complainant! They did not even put the correct postage on the envelope meaning I had to pay for the postage. I'll be escalating this.

Fantastic experience: Just had a very thorough (but gentle!) examination by Sahar Iqrar. Lovely manner and reasoned explanations.

Fantastic experience: Aisha is a great dentist who recently completed whitening for me (enlighten) Even though I’m the worst patient she was very patient with me. I’d definitely recommend this place

Negative experience: Total shambles here avoid it at all costs, orthodontist has left and they cant replace him so will leave you/ your family high and dry with no referral measure or support. just basically told to find somewhere else. if your waiting for an appointment or holding your breath they will recruit someone. you will be holding your breath a long time.

Negative experience: This place is going to nowhere.! Deliberately my family check ups appoitments were cancelled so many times just before date of our due time. Each time we had to wait another at least 6 months !! I was curious why they not letting patients now early enough if they are fully aware that a doctor is long term off sick?! Receptionist shared the info that menagement asked them to practice this tactic . Not everyone can afford private service !! Sad , very sad how people are treated by NHS and especialy by this MyDentist menagements. Shame. Update: Yes I am your patient.. review not by mistake.Thanks.

Fantastic experience: Excellent service from Aisha. Putting you at ease and explaining everything she is doing and making sure you are ok.

Fantastic experience: Aisha has been brilliant, I recommend her very highly, she talks through the process and makes you feel very comfortable,

Negative experience: Whilst very polite on reception the NHS waiting list is 4 and a half YEARS! This is not a joke or a review to cause harm to what I suspect is a lovely practice.

Negative experience: Consecutively bad experiences at this practice. Three bad experiences. A tooth removal which was ripped out in less than 10 seconds, so was then chucked into the waiting room to nearly pass out. Teeth whitening experience which never happened as they had the wrong moulds, but they still tried to force the moles in my mouth anyway knowing full well they weren’t my teeth. Check up - after being 15 minutes late for an appointment, when I’m usually kept waiting for at least 15 minutes , I’m told I will have to re-book. Really bad experiences. Thanks

Fantastic experience: Friendly and professional appointment with my dentist

Fantastic experience: I have just spoken to Bianca who was so helpful. All the reception staff are always so friendly and welcoming. Thank you very much.

Fantastic experience: On Behalf of my Husband John .Wojcik has been Treating Him for 13 years as a Denplan Patient. The Service he has had has been Amazing by Him and His Assistants .As we are re locating we can only Recommend Wojcik as a Highly Professional Dentist who makes Patients feel at Ease .

Fantastic experience: Saw Kerry the hygienist , put me at ease and has done a wonderful job , very friendly and explained every thing she was doing and why. Won't be so apprehensive next time.

Fantastic experience: Smiling receptionist, great teamwork and treatment from Francisca and Charlotte.

Fantastic experience: Always have good experiences here. Todays visit was no different. Was checked in swiftly. Given clear directions to the waiting room. Sat in the waiting room for roughly 8 seconds before being called in. Me and my boy were very well looked after by Fran and Charlotte. Who were great with a slightly nervous 5 year old, and a slightly nervous 32 year old.

Fantastic experience: Elizabeth the hygienist is fantastic Will definitely return Also a big shout out to Luke my dentist really happy with the work he did and his nurse Phoebe who's not just a pretty face

Fantastic experience: On time. Fran and Charlotte were wellcoming and friendly. Knowledgeable.

Fantastic experience: Liz and Charlotte were very professional, excellent and lovely. 10/10

Fantastic experience: Had a positive check up appointment today. Charlotte greeted me positively and explained things well. Fran, the dentist, was thorough and helpful. All was good.

Fantastic experience: Liz & Charlotte at My Dentist in Bury St Edmunds get 5 stars from me. A professional hygienist team.

Fantastic experience: In the chair on time and experienced a very efficient service. My teeth look much better!

Fantastic experience: Brilliant, very professional dental work with a smile, which helps a lot when the treatment is painful.

Fantastic experience: Brilliant dentist,with the nicest receptionists in town,always willing to go the extra mile,thanks ladies x Emma b

Fantastic experience: Only went in for a check up. But thanks to my dentist Fran and nurse Charlotte a very serious situation has been spotted. Due to their diligence and skill, communication has been made to the hospital to take it from now on. Huge thanks. Sarah

Fantastic experience: Fran, the dentist and Charlotte, the nurse were very good at making you feel at ease and giving you all the information you need to make an informed decision about your treatment. Excellent service!

Fantastic experience: I have been coming to This Dental practice for the last 10 years And can say it's always been good The staff are always helpful And friendly I was here today with my partner for a check up And they let Me sit in whilst she had her Check up And glad to say everything was good The dentist And her assistant forgot there name's but they we're very nice J Richardson

Fantastic experience: Got seen quickly. Fran the dentist and Charlotte the nurse were friendly professional

Positive experience: Exelent check up.Most imptessed.

Fantastic experience: The dentist has always been an uncomfortable experience for me but my appointment last week was absolutely wonderful , I was very very pleased with my time there as both Ryan and Paige offered there full support as it was very obvious I was anxious ,both Paige and Ryan were very professional and gave me all the information I needed . Thankyou!!

Fantastic experience: I had an amazing experience at MyDentist. I was in awful pain and have a fear of the dentist, but Ryan and Paige made my visit very calm and easy. No pain at all and very professional. Any dental treatment I will be returning to them! Highly recommend:)

Negative experience: Good dentist but was unable to pay in cash as they had no change!

Fantastic experience: Been seen as a emergency appointment by Dr Amed and his dental nurse both were absolutely brillant and profetional.Recepscionist feet me in was very helpful and solved my was problem without pain and stress.Thank you

Negative experience: Terrible service. Having been told as leaving surgery there was nothing to pay, they sent a final bill a few weeks later. Rang to dispute the bill but never heard back from practice manager. Then received a notice that it would be passed to debt collector unless settled. Rang to follow up and admin staff told me rudely that it would be passed to debt collector despite there being a dispute over the amount. Furthermore the practice manager was not available to discuss it. We decided easier to pay it (I guess that’s what they were hoping for). On ringing back I was berated for being rude to them, all the while having to tolerate rudeness from them. I tried to move forward to pay the bill but they continued in being rude to me. In the end I put the phone down because I couldn’t achieve what I needed. Ended up having to drive to them to pay in cash. I won’t go anywhere near them again. This review has been left on behalf of the Ukrainian refugee we had staying with us. It’s for the correct dental practice.

Fantastic experience: Had an appointment today, Fran & Charlotte were fantastic, anybody unsure of the Dentist these 2 are great put at ease and very friendly, plus the ladies on reception are a credit to the practice. Not many people will say this but what a very enjoyable visit to the dentist Very very highly recommended Thanks Fran & Charlotte

Fantastic experience: I cried…. tears of JOY every time I had an appointment here. I had a such a fun time every visit thanks to Ali and Charlotte. I won’t brush my teeth for months so I can keep coming back here!! The best part is I definitely wasn’t told to leave a review this is all of my own volition.

Negative experience: Really disgusting customer service from the Reception team. They cancelled my appointment several times due to sickness, fair enough, that happens. But this did go on for some time and when I simply tried to query if someone else was going to be hired temporarily as this was months and months she screamed down phone and hung up! I was completely civil and it was unjustified. My husband has had dental work done there, it isn’t lasting too well and he said dentists were unprofessional to the point where he even wondered if they were dentists! Would avoid at all costs.

Negative experience: I went to the desk where there were 4 receptionist, to pay … however not one person acknowledged I was there let alone’ a ,can I help you,’ I stood there for a couple of minutes whilst they were giving no eye contact didn’t even look up!so I walked out obviously will pay but when I get an invoice… these receptionists need to remember it’s the bill payer paying their wages!! .I’m very disappointed as my dentist there is wonderful !

Fantastic experience: Course of treatment just completed: dentist/nurses were skilful, helpful & pleasant making the proceedure almost pleasure! Thanks too to Practice Manager Chloe, ever-ready with a welcoming smile.

Positive experience: The service from the dentist was great. However I did not like being asked to pay for the consultation before I went in. This made me feel as though you did not trust me. I have also paid up front for the hygienist, but the session was cancelled due to illness.

Fantastic experience: I am so impressed with the way my treatment went today, I saw Dr Lyupcho Who had advised me I would need my wisdom tooth surgically removed. I was so nervous as I had never had a tooth extracted before let alone surgically. The whole process was absolutely amazing, Phoebe (the nurse) made me feel so comfortable and held my hand when she could tell I was getting a bit stressed, Luke was absolutely amazing and was reassuring me through the whole procedure which was so helpful. I highly recommend this dental practice, they are lovely people and really care for their patients.

Fantastic experience: My daughter visited recently and had treatment at the surgery and saw Dr Ting Tang, what a wonderful dentist for children to see. She was amazing and explained everything she was doing and educating her on not eating too many sweets. Definitely recommend her for anyone to see especially if nervous

Positive experience: No problems at all with the dentists and hygienists at this practice. But having been a customer of 20 years, and having never missed an appointment, I felt insulted to be asked for a deposit to book my latest treatment - and even more so to be asked for a balance payment before visiting the hygienist. Not impressed.

Fantastic experience: I am a newish patient at mydentist BSE & would highly recommend :) Huge thanks to my dentist Ryan Fisher & his lovely assistant (who I didn’t catch his name), they both were amazing and really calmed me down when I was having 4 fillings done - I suffer with severe anxiety & panic attacks and couldn’t thank them enough for their sensitive approach & understanding. The reception staff & finance team are fab too and very helpful :)

Fantastic experience: My hygienest Kelly is lovely!

Negative experience: Further to the response from mydentist below. Ridiculous reply. Your standard apology text in NOT ACCEPTED. I am sorry that I have to EXPLAIN ONE AGAIN. On the day we were sitting and waiting and waiting and when asking what is happening we were told that the dentist was not even in the clinic. Mr Saju, the dentist (who is a partner to the clinic, I understand) when finally arriving did not even apologize for being extremely late but was pushed by myself for an explanation. He just replied, super arrogantly, that he had to do school run which was more important then honoring the job appointments (and basically that my time does not count). I am not heading to a dental clinic paying in advance with my own money, just to wait for a Dentist who is not even at site. And then in the end being offered a re-appointment. ARE YOU JOKING?? I certainly stand by the fully deserved review. DO NOT USE MYDENTIST in Bury St Edmunds. There are lots of other and better dental clinics in Bury where the dentists are actually in the house when you have an appointment. Dental Practice absolutely not to be recommended. Having arrived well in time for the appointment today and after waiting 45 minutes I was told that the dentist Mr. Saju was not even in the building. When the he finally arrived more than an hour late and only when I raised the issue Saju arrogantly and rudely told me that it was not his fault the he was late as he has to do a school run. It was the receptions fault that he was extremely late. Is that my problem? Going to the reception I was told that it was Dentist Saju's fault. What an unpleasant mess....

Fantastic experience: Very professional and friendly