Franklin House Dental Practice
Information about Franklin House Dental Practice
Opening hours
- sunday: (closed)
- monday: 8:30-17:15
- tuesday: 8:30-20h
- wednesday: 8:30-17:15
- thursday: 8:30-18h
- friday: 8:30-17:15
- saturday: 8:30-16h
General, Cosmetic, Orthodontic & Implant Dentistry
Our comment from Best Dentists about Franklin House Dental Practice:
Franklin House Dental Practice is highly regarded for its exceptional care and compassionate approach to dentistry. The team, including dentists and support staff, is praised for their ability to create a warm and welcoming environment that helps ease patient anxiety. Many patients have shared their positive experiences, highlighting the gentle and professional demeanor of the dentists, particularly Bal, Martyna, and Dr. Walia, who ensure that every procedure is explained clearly and carried out with utmost care.
Some key features of Franklin House Dental Practice include:
- Compassionate Care: Patients repeatedly mention feeling calm and reassured throughout their visits, thanks to the attentive and understanding staff.
- Professionalism: From the receptionists to the dental team, the practice is recognized for its professionalism and dedication to patient care.
- Child-Friendly Atmosphere: Families appreciate the practice's kid-friendly approach, making dental visits less daunting for children.
- Excellent Communication: The team ensures that patients are informed about their treatment options without any pressure, fostering a transparent and trustworthy environment.
Overall, Franklin House Dental Practice stands out as a top choice for those seeking a comfortable and supportive experience in dental care.
Services and Treatments
Franklin House Dental Practice: Reviews
Fantastic experience: I was sent here from my own dentist with I has a very bad experience of my own dentist, so when I was sent here I was really nervous I saw Bal and her nurse martyna I really thought they were both so lovely and explained every thing that they will be doing, the dentist was so gentle unlike my own dentist who was heavy handed and rough but BAL AND Martyna was really gentle and we're lovely they really were, I highly recommend this dentist I just wish it was my own dentist I give 5 stars highly recommended
Fantastic experience: Amazing!! I didn't think I could have amazing experience at a dentist, but I did! I was having 5 teeth extracted in preperation for a denture which was a very overwhelming and my anxiety was playing on me. Nurse Martyna and Dentist Bal were remarkable. They kept me calm, they were very quick and clear and above it, they were kind. They could sense this was a big thing and made it a very calming experience. Thank you so much. I've come out with a weight lifted (not just from the amount of teeth removed).
Fantastic experience: Saw the hygenist (Ayanda) here yesterday, she was AMAZING! my teeth feel the cleanest they have ever felt so I am on here to say THANK YOU. And I cannot forget to mention the amazing ladies on reception, always helpful and smiling. Highly reccomend.
Fantastic experience: After not going to the dentist for almost 8 years, I found myself needing to see one when a filling fell out and took some tooth with it. Suffering crippling anxiety makes leaving the house daunting but Maya and her nurse have really helped me feel at ease every visit. I highly recommend this dentist!
Fantastic experience: I had Dental treatment from Dr.Nyi. I am so Pleased and contented. He is so professional and experienced. I would recommend him. He is the best.
Fantastic experience: Thank you so much for everything today what lovley Sam and the other lady feel so much better xx
Fantastic experience: My daughter recently had her first filling done, and we couldn’t have asked for a better experience. She was quite nervous beforehand, but the dentist was absolutely wonderful calm, patient, and very reassuring. They took the time to explain each step in a way she could understand, which really helped put her at ease. I am so grateful for the care and kindness shown throughout the appointment. Highly recommend this dentist, especially for children or anyone who feels anxious about dental visits!
Fantastic experience: The best place ever so friendly and helful
Fantastic experience: Really happy with the service. Hadn't been to the dentist for a while and decided to skip the NHS wait. Needed a wisdom filling and wisdom removal. Got them done together, didn't feel a thing, was over really quickly. The man is an artist, I'm sorry I forgot your name (this was ~4 months ago for reference). Wasn't cheap I guess but I didn't feel ripped off.
Fantastic experience: Care and compassion was 10/10 kept me calm
Positive experience: On the whole a good dental practice. However, the long introduction and advertising prior to customers actually getting through just to make an appointment is annoying, as is the Ai sounding , automated voice! The seating area by the main door isn't customer friendly nor inviting , small and cramped! I get they're broadening their practice, but no adequate and comfortable waiting room. Let's this practice down!
Negative experience: This dentist practice does not seem the same since dr king retired . ( multiple people on previous 1 star reviews have stated this ) . But for my own experience first came 10 years ago my king done a few fillings that are still there . However in last couple years since he’s gone prices have gone up a lot . I have had a filling fall out after 4 weeks ( they replaced for free and stated it was because it’s big ) . Now the last straw was visiting for an emergency appointment with tooth pain and abscess . dentist stating I need a root canal on 2 teeth fair enough , but when I phoned 7 days later ( root canal booked in for 2 weeks later) stating I’m in severe pain my abscess is swelling my face and infection spreading receptionist lady who was rude and uncaring stated okay well put you on a waiting list . I have since been too another dentist in the area who was shocked I was not given antibiotics . Im tempted too write a formal complaint tbh tooth infections are life threatening ..
Fantastic experience: Excellent service, called for an emergency appointment in the morning, was seen and treated in the afternoon, the reception staff were very friendly and helpful and the dentist was professional but friendly explaining all my options, treatment was quick and pain free
Fantastic experience: Visited today for a tooth extraction on my son, the dentist Yasmin was amazing and really explained and helped to calm my son. The dental nurse Nelita done a great job at support the dentist and my son and both were very compassionate.
Fantastic experience: I had a very positive experience being a nurvous person that does not like needles. the team and dr.Mandeep made me feel confident that i was in very safe hands. if i have any future dental problems i would be using Franklin house again
Thank you for your wonderful words George.
We’re delighted to hear that Dr. Hardeep and his nurse Yatrri and the whole team made you feel safe and confident during your visit.
Your comfort is our top priority, and we truly appreciate your trust in us. We look forward to welcoming you back whenever you need us.
Franklin House and Barnehurst Team
Fantastic experience: Really friendly team. Always made to feel welcome and encouraged to voice any concerns about my teeth/dentures. I would recommend the Practice to anyone, especially if you have anxieties about dentistry.
Fantastic experience: By far the best dentist, Yasmine is my current dentist and she has helped me get over my fear of the dentist, would highly recommend this dentist for anyone who is anxious or nervous
Fantastic experience: Been a while since I visited any dentist. Booked an examination here. Everyone was so nice. The dentist and their assistant made me feel comfortable, they were very understanding. Made a typically unpleasant experience a pleasant one. Thank you! Also plenty of parking spaces so no issues getting parked in that area which is full of restrictions.
Fantastic experience: I was very nervous and overwhelmed by the very thought of a visit to a dental surgeon.. but I have to say the whole experience was nothing short of brilliant.. calm, relaxed and pain free, anxiety gone from the first moment thank you so much
Fantastic experience: I’ve been using this dentist practice for a few years now~and make regular check ups with ease! All the dentists and staff are warm and welcoming and explain everything to make you feel at ease! The cleanliness is spot on, and the professionalism of the highest~I actually look forward to my check ups now! Many Thanks~From a more than satisfied Customer!
Fantastic experience: I called this morning to get an emergency appointment for my 10 year old son. The dentist and nurse were amazing with my boy he has ASD so isn't the best at cooperating but they did a fantastic job. However, the older blonde lady in reception is not helpful or what I would call a people person. Seemed like I was putting her out wanting to register my other son on the phone, and she told me we could do it another time, I could tell it was her I spoke to when I walked in she had the very same attitude. Not welcoming or friendly. I will be returning because of the dentist and nurse only. Maybe Franklin House should rethink their receptionist as she is letting you down.
Fantastic experience: I had to find a new sugery when my dentist retired. The reviews of Franklin house were good so I booked myself in. I was extremely impressed. No hard sell, no unnecessary treatment, helpful, friendly staff. I have also recommended them to my husband and my neighbour, neither of which had attended a dentist for many years. I left the surgery feeling like I had been listened to, rather than talked at, which is like a breath of fresh air. 5 star recommendation.
Fantastic experience: Six months and still smiling. I suffer from hereditary gum disease and crooked front teeth. For many years I have had a recurring problem with abscesses on the crooked teeth. Last year antibiotics finally could not solve the problem so reluctantly I had the tooth removed. Unfortunately I then had to have the next tooth removed, both teeth were at the front of my mouth. Hardeep suggested a Maryland crown. I only needed a single tooth made as my teeth had been so crammed in. Now at 70 years of age I finally have a smile to be proud of and more important no more problems with abscesses. I would like to thank Hardeep and his team, and the person who made my new tooth.
Fantastic experience: Went for an emergency appointment for a chipped tooth and ended up needing root canal, my dentist Jason was beyond amazing, at every opportunity he could he would squeeze me in to continue work on my teeth, always asking if I’m doing okay and honestly one of the most polite person I’ve ever had the pleasure of meeting if it wasn’t for Jason i don’t know if I could of carried out the extensive dental work I needed with anyone else truely a spectacular dentist, I’m truly forever grateful and indebted to you good luck in your future endeavours I’m going to miss your, “ your my best patient “ comments a lot
Fantastic experience: Thank you to Franklin House team. We brought our dad who is very unwell and weak to have three teeth out. He is 86 and extremely anxious. Not only did they manage to squeeze him in asap but made him feel at ease and comfortable. Cannot thank them enough. Thank you Franklin House
Fantastic experience: My experience at the practise has been absolutely amazing with both the dentist (Dapo) and my hygienist (Ayanda). Both have worked with me to truly make a difference in the health and quality of my teeth and I can't thank them enough. You'll get excellent service here, specialist treatment from professionals who really care about the result and how you feel throughout whatever procedure you're getting done at reasonable prices. You'll love coming to the dentist after meeting with them.
Fantastic experience: I went in the dental practice for a small filling, completely overwhelmed with anxiety and fear due to previous experiences with a different practice. Both the dentist and dental nurse put me as ease, were calm, patient and kind and made my anxiety melt away. Thank you so much! Great service.
Fantastic experience: I have a ridiculous fear of dentists and only go when I have no choice. I broke a tooth and had no choice, so I looked on line for a practice that was known to be good with anxious folk like me. I went first time and met a dentist called Juhi who made me feel so at ease and really listened to me. I've been twice so far with another appointment booked and couldn't recommend them enough. Juhi and the dental assistants (not quite sure of the right job title) are absolutely brilliant and have broken down my unrealistic fears. Top notch!
Fantastic experience: I was due to fly on the day of my emergency appointment. I was treated by such a kind and professional dentist and nurse team. Everything seemed very easy to deal with as it was my first time at this dentist surgery. I am now changing to this surgery even though there is no N.H.S. places available, I would choose this surgery to care for my dental requirements than my previous surgery.
Fantastic experience: Amazing as always. We love nurse Martyna
Thank you Anzelika
We agree Martyna is fantastic indeed !
We will convey your kind words to her.
Fantastic experience: The best dentist appointment I’ve ever had. Booked an emergency dentist appointment here, I’d never been to the practice before and I’ve never been more impressed with a dentist! 10/10. The dentist and nurse were fantastic and put me at ease straight away. I’m actually looking forward to my next appointment…which is saying a lot!!
Dear Kellie
Thank you for your absolutely lovely feedback of our team at Franklin House.
We will pass on your kind words to Dr Hardeep Walia and his Nurse Yattrima.
We look forward to seeing you again at your next appointment.
Franklin House Team
Fantastic experience: Jadson and Mel were amazing Jason let me know every step of the process. You will be in good hands with Jason and Mel
Fantastic experience: Had two teeth taken out this morning the ladies were amazing told me what was going to happen kept me calm and at ease brilliant dentist
Fantastic experience: Always been so scared to go to the dentist but this place is absolutely amazing!! Reassured me when i was nervous and made sure I was comfortable! 10/10 always recommend!!
Fantastic experience: I highly recommend the practice. Always considerate and even after a significant delay between appointments, there was no judgement. My request to fix my front tooth, of which I was so very self conscious, was considered and remedied on the day. I will now be able to smile at my wedding in a few weeks time, my confidence restored.
Fantastic experience: fantastic team! Took both my daughters here for a check up and they were brilliant with my 2 year old:)
Fantastic experience: Dr Nyis and Nurse Martyna, the nicest duo! Was a little nervous about dentists but they were both so welcoming and kind. Would highly recommend! Thanks
Fantastic experience: First class Treatment and service. The best dentist I have been to. Thank you
Fantastic experience: From my first appointment 4 weeks ago to my follow up appointment today,I can't rate the service high enough. Dr Rebecca Guirov has been very supportive and helpful. Very professional but also has a caring side that shows she cares and is listening. From the receptionist to the nurses,thank you for your kind reassurance and making me feel less anxious.highly recommend you all.
Negative experience: Worst Dentist Franklin House in Gillingham,Kent
Fantastic experience: Me and my family have had much done over the years here and have always been more than happy with the work. The staff are knowledgeable and always willing to hear you out and offer advice and also praise where applicable. In my own case they were very understanding and worked very hard to retain my rooted teeth which I really appreciated. They really make you feel calm and as relaxed as possible when things get painful/sensitive. Which is great , especially in the case of my son who needed 2 extractions for a brace. The private off-road parking is also a bonus. All in all, we have zero need to look elsewhere for our dental needs. Keep it up folks :)
Negative experience: Very poor customer service from reception staff. They are really unhelpful and rude. Kept me waiting for appointments despite arriving early for my appointment. The worse experience ever.
Fantastic experience: Myself and my 6 year old daughter Sophie visited Rebecca this afternoon for our 6 month check up. Rebecca was very happy and chatty which really helped out Sophie at ease.
Fantastic experience: My wife had a wisdom tooth extraction, the whole procedure was done in under 25 minutes from entering the room. Fantastic job, staff are very nice and welcoming. I definitely recommend them.
Fantastic experience: Fantastic work from the hygienistsl
Fantastic experience: I had two wisdom teeth removed today at Franklin House and I was seen by Shiraz and Martina. I was quite nervous but they were both so fantastic, really made me feel at ease, frequently checked if I was okay, answered all my questions and were so happy, friendly and welcoming. The whole thing took about 20 minutes and I couldn't believe how easy it was! Couldn't have asked for a better experience.
Fantastic experience: My 8 year old daughter had a tooth out this afternoon. The dentist (I don’t know her name) was absolutely brilliant making her feel calm. The dental assistant Mel was also lovely. I can’t praise these 2 enough for helping my daughter feel safe and secure. Brilliant ladies
Negative experience: Pathetic excuse for a dental practice. This is my warning for anyone with dentist fears or mental health- DO NOT GO HERE! They will leave you waiting for much needed treatment and treat you like dirt. No compassion whatsoever. Being scared obviously means you are difficult and they will take you off their books. The owner Mr Walia thinks that owning the place entitles him to belittle customers. The practice manager Sarah is the most passive aggressive glorified receptionist going. Enter at your own risk, this dental practice is going down in the history books.. as the unhappiest place on Earth.
Negative experience: After having attended this dental practice for well over 30 years, the service my mum has received over the last month is quite frankly disgusting and de humanising, she has been made to feel worthless and nothing but a second class citizen and this is all due to what would seem the fact she is not a private patient. All I can say is Mr King would never have left my mum the way she has been left and I think he would be shocked at the state of the practice now. A formal complaint has been put in writing and I very much look forward to hearing their explanation!
Negative experience: Absolute disgusting service from a once great dental practice. Been the same dentist I've been going to all 34 years of my life, but since Mr King has left my family has been completely mistreated. Please avoid this dental practice at all cost if you have any anxiety towards dental work, some serious misconduct is happening here, which stems from their negative attitude and lack of motivation towards mental health.
Negative experience: I was 15 minutes late to an appointment for treatment and they took me off the books because of that, even though I rang them and gave them a warning, and they said they would put someone in front of me and then they would see me when I’m there
Negative experience: Spent over £1000 here,fillings done last year,yesterday dropped suddendly, on three teeth,they ve done me same last year,I had to go and re make them into another country,paying other money,as they ve put the fillings over cavities and I was in huge pain.I am curious how much guarantee you are giving for such a bad work?.Not recommend for adults!For kids they are quite fine on small issues.
Fantastic experience: My family & I have been cared for by Dr Walia for nearly 20 years. He is excellent & we could not recommend Franklin House more
Fantastic experience: I wasn't a patient of the practice but given private same day appointment, xrays & tooth extraction. Professional, efficient & friendly service. Can fault in no way. Thank you everyone!
Fantastic experience: Absolutely amazing dentist, everyone even down to receptionist are lovely. Would definitely recommend to nervous people as they go above and beyond to make you feel at ease . My dentist Sunny and his nurse are absolutely amazing .
Thank you for taking the time to leave such a positive review of our dental practice Lisa. We are delighted to hear that you have had such a great experience with our team, including Sunny and his nurse. We are glad to know that we were able to make you feel comfortable and at ease. We appreciate your recommendation and look forward to welcoming you back for future visits.
Fantastic experience: Staff were super friendly and so accommodating. They put me at ease about the whole process from start to finish. Couldn’t recommend them enough!!
Thank you for leaving such a fantastic review, Maisie! We are thrilled to hear that you had a great experience with our staff and that they made you feel comfortable throughout the process. Your kind words of recommendation mean a lot to us, and we are grateful for your support. We look forward to serving you again in the future.
Fantastic experience: My daughter had an appointment today and I really impressed from their service. A blonde lady at reception was very helpful ,polite and well understanding. Dentist and her team was absolutely amazing!
Thank you for taking the time to leave such a positive review, Javed! We are delighted to hear that you were impressed by the service you received and that your daughter had a great appointment with us. We appreciate your kind words about our receptionist and the dental team, and we are glad that everyone was able to make you feel welcomed and well taken care of. Thank you for your support, and we look forward to seeing you and your daughter again soon!
Fantastic experience: Been my main dental practice for just over a year now and I am very happy with the level of service I receive on a consistent basis
Fantastic experience: I can’t recommend this practice highly enough. I’ve had a terrible phobia and fear of dentists since I was a young teenager and these guys not only helped me combat my fears but gave me my smile back. Their patience, understanding and kindness have me going for my 6 monthly checkups with no worries , from the helpful happy receptionists, the nurses holding my hand to the patient and gentle dentists, thank you
Thank you so much for your kind words.
It is always a pleasure to see you at Franklin House.
We will pass on your great experience with our staff.
Keep smiling
Fantastic experience: Such a warm and professional member of staff. Emma was soo lovely .. and the doctor (Dr. Walia and his lovely assistant Yattri) who saw my 9months old daughter, were so warm . Thank you and you’ll definitely be seeing me again
Fantastic experience: A 5 Star service provided by professional, knowledgeable and respectful staff. All work is carried out to the highest standard and tailored to your needs, providing you with the desired outcome you want. I cannot fault the service on the treatment received thus far, and would highly recommend Franklin house to those of us whom are conscious of their looks, and the way others perceive them.
Fantastic experience: Referred to this practice from my own dentist as I needed an extraction. Lovely friendly receptionist, then the dentist fully explained what would happen . Absolutely pain free extraction professionally done . Would recommend this practice
Negative experience: Terrible experience. They are very rude. They are there only for money nothing else. Before doing current treatment they are asking me to book next appointment.
Fantastic experience: My main dental practice and have been going here for the last 3 years. I highly recommend them simply down to the fact they care!
Fantastic experience: DENTAL IMPLANTS I have used Franklin House for a few years now. In March I had cracked and broken two top teeth that were in my smile line. This was very distressing for me. When I booked in to see Dapo he explained the only fix would be dental implants. I then met with Alex and he gave me lots of of information regarding the process and costs. Today I have just had my last appointment. My new teeth are amazing. You can't identify the implants, they blend in with my other teeth. The process is long but it is very much worth the end results. I had a denture to use during the treatment, this worked well but found I couldn't eat with them in. The operation to have to implants in was nothing like I expected. It was very straight forward. I just needed a couple of days to recover with pain killers. There were other appointments after this for 3/4 months. I am very pleased with the end results and well worth the wait. Attached is photo of my new smile. You literally can't tell which ones they are! Just like having my own teeth back Thank you so much Alex and everyone at Franklin House. Also, during this treatment Dapo also put in a crown. Which again, completely blends in. Very pleased with those results too!
Fantastic experience: I left my dental practise and joined Franklin House when I saw how helpful and understanding they were with my children. I had a check up today everything was good, also given lots of information, better cleaning tips and what to use. I’m a nervous patient but Dr Sonny and Nelita put me at ease from day one. I’ve been coming here for over two years now and I would highly recommend Franklin House dental practice, very helpful, understanding and professional, they definitely do go the extra mile.
Dear Kathleen
Thank you so much for taking the time to write this wonderful review about your experience at Franklin House Dental Practice. We are thrilled to hear that you and your children have found our team to be helpful and understanding, and that you have received valuable information and advice during your check-ups.
It is also great to hear that you have been coming to our practice for over two years and that you would recommend us to others. Your positive feedback is a testament to the dedication and commitment of our team, who strive to provide the best possible dental care to our patients.
We will pass your kind words to Dr Sunny and Nelita.
Thank you again for choosing Franklin House Dental Practice and for sharing your experience with others. We look forward to continuing to provide you with the highest standard of dental care.
Best regards,
The team at Franklin House Dental Practice
Fantastic experience: I have been going to this dentist for years i can not praise them enough , i am a nervous patient & have always been looked after they are all so wonderful , from the reception staff to the dental nurses & my lovely kind dentist hardeep walia thank you
Fantastic experience: Friendly staff and excellent service,been going here for years now and even during the pandemic the staff do an excellent job
Fantastic experience: Excellent service from the practice hygienist Ayanda with a thorough efficient removal of plaque, tooth staining and polishing. Thanks Ayanda!
Fantastic experience: I had my first experience of airflow treatment at the hygienist today (who incidentally is lovely) and I have to say it was amazing. It leaves your mouth so fresh, gets into all those hard to reach places and is in my opinion is a far superior hygienist treatment. It got rid of all the deep staining on my teeth at the gum line as well as in between my teeth and I couldn’t be happier. I won’t even bother with my teeth whitening before I go away..this treatment is 5 star! Thank you!
Fantastic experience: I have complete faith in my dentist. Staff are nice. Covid measures excellent.
Fantastic experience: The hygienist was very thorough. She gave good advise and she was very professional. I would definitely recommend this practice.
Thank you Dolapo for your praise. We will convey your gratitude to our lovely hygienist.
Kind regards
Franklin House Team
Fantastic experience: First had an appointment with the dentist for an emergency extraction, Rebecca was super calming and gentle as was her assistants, put me at ease and provided 10/10 care and support throughout the process. I was then referred to the hygienist after having not been for 6/7 years and the hygienist was so good my partner said it was like I had a brand new set of teeth! Could not be happier, Painless and has improved my confidence tenfold. Brushing and looking after them has become a joy where it was a chore before. I hated dentists and have had bad experiences in the past, Franklin house and it’s friendly and warm staff and professional services performed expertly and with full laughter and warmth has changed my opinion and gone further. I’m not ashamed to say I look forward going to this dentist!
Thank you for your great feedback.
We are happy that you are so pleased with your visits to see Rebecca and our lovely hygienist Ayanda. We will pass your kind words to the rest of the support staff as well.
See you at your next visit
Franklin House Team
Fantastic experience: The staff are brilliant and very helpful
Thank you Sean
Fantastic experience: I can not rate this dental practice highly enough. All staff, are warm and friendly, but also professional, as well as being extremely patient centred. They have gone above & beyond for me, catering for my treatment needs,and I truly appreciate it. Thank you.
Thank you for your kind words Caroline. It is always a pleasure to see you.
Fantastic experience: My 1st visit was on Monday with Rebecca & her asst (apologies I cant remember her name) shameful, but this was my 1st visit to a dentist for at least 20 years - so this was an emergency appt. I was treated with respect, kindness & patience from both of them- I had an xray, antibiotics & a temp filling & given my options of treatment for me to decide & then rebook in for. The surgery itself is lovely - clean, tidy. moderm, car parking & the staff I met on the day where just brilliant & the receptionist who made my booking was fabulous & wasone of the factors why i went ahead & booked the appt. I havent rebooked as yet, but i will be & even though this was a private appt (not nhs) I still felt i had value for money - thank you from Eve.
Thank you for your lovely comments. We will pass your kind words to Rebecca and her lovely nurse Nelita.
Fantastic experience: What a fantastic dental practice. I have been terrified of dentists for years and after my first experience of this practice I now feel totally at ease about future treatments.
Thank you Robert. We are so pleased that you feel at ease now and we look forward to looking after you in the future as well.
Franklin House Team
Fantastic experience: Well what to say other than “Thank you so much”!!! Both Dentist and Dental assistant have been fabulous, they made me laugh and it was a really easy experience. I would recommend them every single time. Great service, great experience, great price!!!!
Fantastic experience: This dentist was a life saver ! I have my own NHS dentist which was closed . I was in absolute agony with a filling hitting the nerves and very apprehensive due to having so much trouble with the said tooth . The guys at Franklin house were amazing made me feel at ease on first contact . Talked me through the whole process and even had my daughter accompanied while I had my tooth extracted. Thank you so much I have already recommended you to people I know who dentist isn’t the right one for them ! Pleased pass down my thanks to everyone who looked after us on Friday . Keep Up the good work.
Fantastic experience: Excellent treatment throughout my procedure, the attention an time taken, was unhurried an I felt that I was informed an fully aware of the process. Special mention must be made of martina(i hope that is the correct spelling) who was prepared to go beyond her duties to ensure that my treatment, I would thoroughly recommend this practice to anyone.
Fantastic experience: Being a very Nervous Patient I always feel looked after and welcomed ☺️ Dr Sunny Walia is always very gentle and explains everything clearly. I don’t think I will ever loose my phobia but I ,definitely, feel more comfortable now.
Negative experience: Terrible service, got left out in the cold. After I left i recieved a phone call to take down bad review and the Franklin House put the blame on a different dental service as they didnt want their business affected.
Fantastic experience: I can't recommend Franklin House enough. Everyone is so friendly and immediately put you at ease. I was so nervous on my first visit and they couldn't have been kinder to me. No other dentist compares. I'm so grateful to them for advising me, carrying out my treatment and most importantly taking away my fear.
Positive experience: Lovely dentist, but does not take adult NHS patients unless on benefits! I work full time, but can't afford to go private!
Dear Karen Bell,
Thank you for your kind comments on Franklin House Dental Practice being a “Lovely dentist”.
I am however somewhat confused with your 3 Stars based on your comments “does not take adult NHS patients, unless on benefits…”.
May I take this opportunity to explain that this is completely out of our control and based on the historic contracts of the practice.
In effect your star rating is based on the fact that a particular service is not possible.
For example, leaving a 3 star review for McDonalds because they don’t offer you pizza?!
We pride ourselves on very long standing, caring and experienced clinicians. All of which have been at our practice for many, many years.
If I you would like to discuss this with me, please do not hesitate to contact me on 01634-577794. I would be more than happy to speak to you.
Kind regards,
Practice Manager
Sarah Rayner
Fantastic experience: I’ve had a great experience whilst being at this dentist as I’m a very nervous patient and Dr Walia really helped calm my nerves. Would definitely recommend this practice!
Thank you for your lovely review Sandra.
Dr Walia has worked with nervous patients for many years and we are so happy to hear that your nerves and worries where eased.
We look forward to welcoming you back for your next check-up.
Team Franklin
Fantastic experience: Got an emergency appointment very quickly. Thank you Rebecca, you made the experience a million times easier for me, your a star. Lovely staff. Highly recommend this surgery
Thank you for your review Lisa.
We're glad to see you had a great experience with Franklin House Dental Practice, your comment will be passed onto Dr R Guirov as I'm sure she will be happy to read that she made your experience a lot easier.
Hopefully we will be seeing you very soon for a check-up!
Team Franklin
Fantastic experience: Friendly staff always have the time to explain everything to you.
Thank you for your review Bob.
We always take the time to go through treatments with our patients. The more you know, the better the decision you can make, about your teeth. We are so glad to see you appreciate this and can't wait to see you at your next appointment!
Team Franklin
Fantastic experience: Due to the global and unprecedented times I was unable to get a dentist appointment for a general check up which I do at least twice a year. With a back log of patients I had to wait for my turn. Finally, I was able to secure a check-up after a year and a half, this was no ones fault! My check up went well and understandably I did need some work done but nothing too extensive followed by a visit to the hygienist. On all counts , from the receptionists , the dentist and the hygienist I was welcomed with positivity and smiles. Specifically , I was very pleased with my deep clean and stain removal. All my questions, concerns and queries were answered professionally and with care by all staff. I don't live locally but the distance is worth it to come away feeling looked after . I can't stress enough the importance of regular check- ups. Prevention is the key! My next appointment is booked ! Thank you to all the staff!
Thank you so much for your words of kindness.
The pandemic really did affect everything including dentistry, but luckily at Franklin House we have such amazing patients that are so understanding, like yourself. Because of this, the Franklin team has been working hard and has managed to maintain our high standards for our patients.
Our Hygienist Ayanda will be happy to hear you enjoyed your experience and we are glad to help in our own way; we are looking forward to your return to Franklin House!
Best Wishes,
Team Franklin
Fantastic experience: Dentist got my tooth out was happy no more pain
Thank you Kayden for your review!
So glad our dentist could help get you out of pain!
We look forward to seeing you soon at Franklin House,
Team Franklin
Fantastic experience: Very friendly staff, as a nervous patient I was instantly put at ease. Positive feedback and no hard selling at this practise. Questions answered sympathetically and going forward I have a positive plan of action.
Fantastic experience: Very happy with their service especially with the Dentist and the nurse.
Fantastic experience: Staff are friendly and explain all of the process. Communication was good and messages/calls were made to remind me of my appointment. I was well looked after today and would recommend them to others.
Fantastic experience: Sandeep and Nalita are wonderful. I come to this practice from London - that's how good their service is. Fantastic quality, great communication and full transparency when it comes to pricing, explaining alternatives etc.
Fantastic experience: All staff, and particularly my dentist and dental nurse, made me feel safe and comfortable. After a long absence of visiting a dentist I was very nervous but it was such a relief to be treated so professionally and compassionately
Fantastic experience: Excllent friendly service
Thank you Stephen. Always a pleasure to see you and your family.
Fantastic experience: My family and I have been going to Franklin house for over 20 years and I wouldn't want to go anywhere else. The team are really friendly, professional and courteous and Hardeep explains everything in a manner that is easy to understand and provides honest advice. He is an excellent dentist and I feel very safe in his capable hands. Highly recommend the practice.
Fantastic experience: Runs like clockwork. Felt very safe . Being going there years. Hardip is very hood with nervous patients. Explains options and doesnt push costly solutions. His team is very friendly and puts you at ease.
Fantastic experience: I am a nervous patient, having bad memories of the dentist as a child. I have recently had a tooth extraction, which I have put off for years and the staff at Franklin House are just amazing. I felt reassured and surprisingly calm throughout, there is no sense of being rushed and the procedure was over before I knew it. I would recommend Franklin House to anyone with a fear of the dentist.
Fantastic experience: For someone who has had a dentist phobia forever, these guys I couldn’t praise more ❤️
Fantastic experience: Been coming to Franklin House for many years. Both Hardeep and Sunny are great at what they do, I personally wouldn’t go anywhere else and would always recommend Franklin house to anyone.
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