Bupa Dental Care St Mary Axe
Information about Bupa Dental Care St Mary Axe
EC3A 8FR, London
Opening hours
- sunday: (closed)
- monday: 8:30-17:30
- tuesday: 8:30-17:30
- wednesday: 8:30-17:30
- thursday: 8:30-17:30
- friday: 8:30-17h
- saturday: (closed)
Bupa Dental Care St Mary Axe is a dentist in London providing quality dental services. We provide treatments including dental implants, Invisalign aligners, and teeth whitening. If you're dealing with issues like toothache, crooked teeth, or missing teeth we can help. You don’t need insurance to visit us and we accept a range of payment options. Bupa has added a new dental allowance to self-paying private health insurance policies. This includes one appointment at a Bupa Dental Care practice and £300 towards restorative treatments for everyone on your policy per year. Contact us to find out more.
Our comment from Top Dentistas about Bupa Dental Care St Mary Axe:
Bupa Dental Care St Mary Axe is widely regarded for its exceptional service and patient care. Visitors have praised the practice for its friendly and professional staff, who ensure a comfortable and welcoming atmosphere. Highlights from customer feedback include:
- Kind and knowledgeable staff: Clients consistently commend the dentists and hygienists for their expertise and ability to make patients feel at ease, particularly those who may be nervous about dental visits.
- Informative consultations: The practitioners take the time to explain treatment options clearly, empowering patients to make informed decisions about their oral health.
- Comprehensive services: The clinic offers a variety of dental treatments, from routine check-ups to more complex procedures, all delivered with a high level of care.
- Great communication: Many users expressed satisfaction with the communication skills of the staff, ensuring all questions are answered and concerns addressed promptly.
- Modern facilities: The environment is described as stylish and inviting, contributing to a positive overall experience for patients.
With numerous five-star reviews highlighting the dedication and professionalism of the team, Bupa Dental Care St Mary Axe is certainly a recommended choice for anyone seeking quality dental care in London.
Services and Treatments
Bupa Dental Care St Mary Axe: Reviews
Fantastic experience: Anthony and Dr Navi are excellent, highly recommend the whole practice. Always exceptional service and great communication during procedure
Hi Lawrence Hume, thank you so much for taking the time to leave us such a great review. We really appreciate the 5 star rating and recommendation for our team members here at Bupa Dental Care St Mary Axe. It is good to hear that you had such a positive experience; so much so that you have recommended us. We shall look forward to seeing you at the practice again.
Fantastic experience: Had a great experience here. Staff was friendly, professional and seemed very competent. Potential follow ups and treatments were discussed well with their trade-offs. Many possible intervention LS were recommended against as unnecessary by the doctor. At no point did I feel anything pushed on me. Will keep this practice as my dentist of choice
Hi Alexander Matz, Wow, thank you for giving us 5 stars and providing a fantastic review of our practice and team. It is great to read that you were looked after and informed of various treatment options, allowing you to make an informed decision about your own oral health. We look forward to welcoming you back to Bupa Dental Care St Mary Axe.
Fantastic experience: Very friendly and effiecent receptionists, plus the normal kind and skilled dentistry from Karl.
Hi Adrian Lessner, many thanks for your feedback. We’re so pleased to read your comments.
Fantastic experience: I became a patient of Bupa Dental when they took over Metrodental. I was probably the most nervous patient in the world regarding dental care due to horrific experiences with a dentist when I was young. I was exceptionally lucky to get put with Dipan. Dipan has completely changed my opinion on dentists. I have no fear in booking in with him, I trust him completely and recommend him constantly. Their technologies and techniques are cutting edge. If you are a nervous patient, this dental practice (Bupa St Marys' Axe) is for you.
Dear Jamie, thank you so much for your review of our practice and of our amazing dentist, Dipan.
Fantastic experience: Heena and Noel were absolute stars
Hi Giovanni Del Guercio, many thanks for your feedback. We’re so pleased to read your comments.
Fantastic experience: Fantastic from start to end! The administration team were always very quick to respond and would help answer any questions I had. Dr Suhaym was brilliant - couldn’t have asked for better treatment, highly recommend
Hi Megan Meer, thank you so much for taking the time to leave us such a great review. We really appreciate the 5 star rating and recommendation for our team members here at Bupa Dental Care St Mary Axe. It is good to hear that you had such a positive experience; so much so that you have recommended us. We shall look forward to seeing you at the practice again.
Fantastic experience: Hugely helpful and friendly staff, great at what they do. Couldn’t recommend more.
Hi Jay Albray, thank you so much for taking the time to leave us such a great review. We really appreciate the 5 star rating and recommendation for our team members here at Bupa Dental Care St Mary Axe. It is good to hear that you had such a positive experience; so much so that you have recommended us. We shall look forward to seeing you at the practice again.
Fantastic experience: Amazing, I have seen Jade the hygienist multiple times and she is always fantastic. Highly recommend
Hi Bodene R, thank you for taking the time to leave us this kind review. We’re delighted to hear that you’re so happy with the level of treatment and patient care you receive here with us. We’ll share your feedback with the whole team at Bupa Dental Care St Mary Axe.
Fantastic experience: I use this Bupa dental care location for my treatments. Every member of staff from the doctors/dentists, hygienists and the reception team are brilliant. Special mention to Dr Navi Sangha and GG who have been looking after my dental treatments for the last couple years. I would highly recommend anyone to use this Bupa centre.
Hello sagar patel, thank you for taking the time to leave us a review. We’re delighted to hear your comments about our staff and will ensure we pass on your feedback. Thanks again, Bupa Dental Care St Mary Axe.
Fantastic experience: I have been a client of Bupa Dental Care St Mary Axe for the past 9 years and have always had great experience. And a special thank you to Dr Navi :).
Hi Indira Sabitova, thanks for taking the time to leave us this review, we really appreciate it. We’re glad we’ve been able to deliver the care you deserve, thank you for being such a loyal patient of Bupa Dental Care St Mary Axe.
Fantastic experience: I accidentally chipped my front tooth and was able to get an emergency appointment. The service I received from the moment I called up was first class all the way. From the friendly and helpful receptionist to the 5 star treatment I received from the dentist who saw me Dipan Patel, you cannot see the difference between the front teeth. What a blessing this Dental Practice is for the City of London and I highly recommend their services !!
Hi Andrew Bernard, Wow, thank you for giving us 5 stars and providing a fantastic review of our practice and team. It is great to read that you were looked after and informed of various treatment options, allowing you to make an informed decision about your own oral health. We look forward to welcoming you back to Bupa Dental Care St Mary Axe.
Fantastic experience: Great dentist and hygienist, I have been with the practice for over 7 years. Only have good things to say the Bupa St Mary Axe
Thank you for your great feedback
Fantastic experience: Very professional and supportive, I normally hate going to the dentist but my last visit was so easy and I barely have any after effects
Hi Frankie Carlinsmith, many thanks for your feedback. We’re so pleased to read your comments.
Fantastic experience: Excellent patient care and treatment and surgery by Dr Heena Tosar and Dr Anthony James. Especially if you have anxiety, I'd recommend this clinic
Thank you Hajera Ali for taking the time to leave us this feedback. We’re really pleased to know that we were able to keep you calm and comfortable throughout your appointment. We understand how daunting dental appointments can be, so to know we helped you feel more relaxed throughout is wonderful. Many thanks, Bupa Dental Care St Mary Axe.
Fantastic experience: Morgan is the best hygienist - always puts me at ease and makes everything so clear also she always has good tunes playing !!
Hi abby schofield, Wow, thank you for giving us 5 stars and providing a fantastic review of our practice and team. It is great to read that you were looked after and informed of various treatment options, allowing you to make an informed decision about your own oral health. We look forward to welcoming you back to Bupa Dental Care St Mary Axe.
Fantastic experience: Dr. Karl has been my dentist for about 20 years and I don't know what my teeth would do without him - great advice, meticulous work and a fab chairside manner.
Hi Daisy Froud, thanks for taking the time to leave us this review, we really appreciate it. We’re glad we’ve been able to deliver the care you deserve, thank you for being such a loyal patient of Bupa Dental Care St Mary Axe.
Fantastic experience: After having a check up, my dentist Karl (who is extremely supportive and thorough) highlighted that I needed my wisdom teeth and other teeth extracted. As I was very nervous around the procedure, both Karl and the dental surgeon Anthony gave me enough information around the procedure that helped me with my understanding and provided me with some choice. The procedure was successful, sedation was beneficial choice for me and I am recovering well. Thanks so much to the team at Bupa.
Hi Josephine Walker, thank you so much for taking the time to leave this fabulous 5 star rating and review. It is great to hear that you were so well looked after by the team here at Bupa Dental Care St Mary Axe. Having a wisdom tooth extracted can be daunting, so to hear that your experience of everything, including the treatment itself, was so positive is great feedback. Thanks again and we look forward to seeing you next time you visit the practice for a routine examination.
Fantastic experience: Exceptional service from start to finish for post-trauma orthodontic work. Dr Suhaym Mubeen was very knowledgable, proactive and confidence-inspiring, and the reception team couldn't have been more helpful and welcoming.
Hi Sam Newsome, Wow, thank you for giving us 5 stars and providing a fantastic review of our practice and team. It is great to read that you were looked after and informed of various treatment options, allowing you to make an informed decision about your own oral health. We look forward to welcoming you back to Bupa Dental Care St Mary Axe.
Fantastic experience: Karl is amazing!
Hello Matt Williams, thank you for taking the time to leave us a review. We’re delighted to hear your comments about our staff and will ensure we pass on your feedback. Thanks again, Bupa Dental Care St Mary Axe.
Fantastic experience: Have been coming here for a couple of years and enjoy the quality of care. Also, friendly staff, good service and conveniently located near Shoreditch!
Hi Daniel, thank you for taking the time to leave us this kind review. We’re delighted to hear that you’re so happy with the level of treatment and patient care you receive here with us. We’ll share your feedback with the whole team at Bupa Dental Care St Mary Axe.
Fantastic experience: The best dental practice I've ever been to. From the dental practitioners to the receptionists, everyone is the most friendly and the most skilled at their respective area. The dental staff is very experienced, calm and all with a relatively long tenure, which is important from the patient's point of view as providing stability and familiarity. The place is stylish, inviting, helpful to calm the pre-visit nerves. I am "almost" looking forward to going to the dental practice! Thank you to the staff at Bupa Dental Care St Mary Axe.
Hi Julien, many thanks for your feedback. We’re so pleased to read your comments.
Fantastic experience: Great service, professional and very attentive.
Hi Irene Ruiz, thank you for taking the time to leave us this kind review. We’re delighted to hear that you’re so happy with the level of treatment and patient care you receive here with us. We’ll share your feedback with the whole team at Bupa Dental Care St Mary Axe.
Fantastic experience: Very professional and friendly check up, and probably the best hygienist visit I've had. Morgan left my teeth feeling very clean. Now I just need to remember to floss!
Hi Ben Ji, thank you for taking the time to leave us this kind review. We’re delighted to hear that you’re so happy with the level of treatment and patient care you receive here with us. We’ll share your feedback with the whole team at Bupa Dental Care St Mary Axe.
Fantastic experience: I've been visiting my dentist Navi and hygienist Morgan for a few years now, and have always found them to be friendly, knowledgeable and professional.
Hello Steven Hill, thank you for taking the time to leave us a review. We’re delighted to hear your comments about our staff and will ensure we pass on your feedback. Thanks again, Bupa Dental Care St Mary Axe.
Fantastic experience: I've been coming here for a few years now, and Laura and all the staff always provide excellent service.
Hi Dongwon Han, many thanks for your feedback. We’re so pleased to read your comments.
Fantastic experience: Every time I have an appointment with Morgan it’s great! very friendly and informative on each appointment.
Hi jensen blewett, Wow, thank you for giving us 5 stars and providing a fantastic review of our practice and team. It is great to read that you were looked after and informed of various treatment options, allowing you to make an informed decision about your own oral health. We look forward to welcoming you back to Bupa Dental Care St Mary Axe.
Fantastic experience: Great service, polite and efficient Very professional from front desk to dental staff.
Hello WG OBrien, thank you for taking the time to leave us a review. We’re pleased that you were happy with your experience at Bupa Dental Care St Mary Axe. We look forward to seeing you again in the future.
Fantastic experience: Great dentists, facilities & reception
Hi Evelyne Kroval, thank you for taking the time to leave us this kind review. We’re delighted to hear that you’re so happy with the level of treatment and patient care you receive here with us. We’ll share your feedback with the whole team at Bupa Dental Care St Mary Axe.
Fantastic experience: Morgan is a brilliant hygienist. Completely transformed my teeth and taught me a whole new cleaning routine
Hi Tamara Fox, Wow, thank you for giving us 5 stars and providing a fantastic review of our practice and team. It is great to read that you were looked after and informed of various treatment options, allowing you to make an informed decision about your own oral health. We look forward to welcoming you back to Bupa Dental Care St Mary Axe.
Fantastic experience: High quality service
Hi Vittorio Selo, many thanks for your feedback. We’re so pleased to read your comments.
Fantastic experience: I have gone to Bupa St. Mary Axe for over five years, and always been impressed with the services I have received. Dr. Heena, and Gini in particular are fantastic for all of your dental, and hygiene needs.
Hello Glen Keough, thank you for taking the time to leave us a review. We’re delighted to hear your comments about our staff and will ensure we pass on your feedback. Thanks again, Bupa Dental Care St Mary Axe.
Fantastic experience: I had an appointment with Laura. She’s a great hygienist, super friendly and really informative! Thanks!
Hi Travis Payne, Wow, thank you for giving us 5 stars and providing a fantastic review of our practice and team. It is great to read that you were looked after and informed of various treatment options, allowing you to make an informed decision about your own oral health. We look forward to welcoming you back to Bupa Dental Care St Mary Axe.
Fantastic experience: So happy with my experiences with both GG and Navi! Feeling fresh!
Thank you Alex Whiteleather for taking the time to leave us this feedback. We’re delighted to hear that you’re so pleased with the results of your treatment at Bupa Dental Care St Mary Axe.
Fantastic experience: I had a great hygienist appointment with Morgan today. She was incredibly thorough and took her time to make sure everything was done right. I really appreciated how patient she was and how she answered all of my questions clearly. She made the whole experience comfortable and reassuring—definitely one of the best appointments I’ve had! Thank you
Hello Emmanuel's Experience's, thank you for taking the time to leave us a review. We’re delighted to hear your comments about our staff and will ensure we pass on your feedback. Thanks again, Bupa Dental Care St Mary Axe.
Fantastic experience: Highly recommended dental clinic, everyone is very friendly and professional. I’ve been coming here for now over 3 years, seeing regularly dentist Heena for my checkups and dentist Gintare for the hygiene. Both are great doctors and very friendly people: they make you feel comfortable and at home. At the same time they carry out thorough exams and procedures without you feeling any discomfort or pain. Also all the people working at the front desk are incredible: they help you with filing insurance claims on your behalf (what a relief), schedule all the follow-up appointments and they are always smiling and chatting, brining so much joy and fun! I couldn’t recommend this Bupa Clinic more!
Hi Andrea Semprebon, many thanks for your feedback. We’re so pleased to read your comments.
Fantastic experience: Always amazing treatment, results, advice and guidance for further oral health from Gigi
Hi Ishmael White, thank you for taking the time to leave us this kind review. We’re delighted to hear that you’re so happy with the level of treatment and patient care you receive here with us. We’ll share your feedback with the whole team at Bupa Dental Care St Mary Axe.
Fantastic experience: It’s my fifth time attending my dental care at this Bupa branch. The dentist Morgan Clark is one of the best professionals I have tried my whole life - I’ve been a hefty and constant user of dental services since my early toddler age and have been attempting dentists in several countries, cities, and different areas of London. She is a highly detail-oriented professional who is careful, kind, and smiling - which is rare in London. While working on a hygiene procedure, it seems she is carving a delicate sculpture in marble. Highly recommended!
Hello Victor Behring Drummond, thank you for taking the time to leave us a review. We’re delighted to hear your comments about our staff and will ensure we pass on your feedback. Thanks again, Bupa Dental Care St Mary Axe.
Fantastic experience: Excellent care. So good at putting you at ease.
Hi pamelac, many thanks for your feedback. We’re so pleased to read your comments.
Fantastic experience: Excellent experience with dr Sulaman and Gosia.
Hi Mr Brennan, many thanks for your feedback. We’re so pleased to read your comments.
Fantastic experience: Hygienist Jade is always friendly, does a great job and gives helpful advice.
Hello Roy T, thank you for taking the time to leave us a review. We’re delighted to hear your comments about our staff and will ensure we pass on your feedback. Thanks again, Bupa Dental Care St Mary Axe.
Fantastic experience: Jade is 5star hygienist. Staff is very friendly. Easy to make appointments. Highly recommended. I've been going there for few years now Thanks Bupa.
Hi marcin gabrysz, many thanks for your feedback. We’re so pleased to read your comments.
Fantastic experience: I have been seeing Karl And Jade for many years. They always work hard to give me the best advice and treatment. I stick With them because I believe they have helped me look after my teeth and they always make time to catch up on chat too. They both go the extra mile and have identified issues early for timely remedial action. I’m happy to recommend them without reservations. Thanks guys for keeping my teeth great.
Hi carl schofield, thank you so much for taking the time to leave us such a great review. We really appreciate the 5 star rating and recommendation for our team members here at Bupa Dental Care St Mary Axe. It is good to hear that you had such a positive experience; so much so that you have recommended us. We shall look forward to seeing you at the practice again.
Fantastic experience: I have been seeing Jade for quite a few years now..as well as being extremely professional at her job she is also very friendly & chatty…I actually look forward to going to the dentista very worthy 5 stars…. Xx
Hi Sue Platt, many thanks for your feedback. We’re so pleased to read your comments.
Fantastic experience: Hygienist Jade Wojcik is always very welcoming and friendly. She explains things very simply with advice to improve teeth hygiene
Hi Quan
Wow, thank you for giving us 5 stars and providing a fantastic review of our practice and team. It is great to read that you were looked after and informed of various treatment options, allowing you to make an informed decision about your own oral health. We look forward to welcoming you back to Bupa Dental Care St Mary Axe.
Fantastic experience: Manj as always has been amazing and professional A+ service!
Hi Harps Saggu, thank you for taking the time to leave us this kind review. We’re delighted to hear that you’re so happy with the level of treatment and patient care you receive here with us. We’ll share your feedback with the whole team at Bupa Dental Care St Mary Axe.
Fantastic experience: I had my first visit to the hygienist at Bupa St Mary Axe. The booking process was a breeze, and the staff was super friendly and professional. The service was top-notch!
Hi Javan, thank you for taking the time to leave us this kind review. We’re delighted to hear that you’re so happy with the level of treatment and patient care you receive here with us. We’ll share your feedback with the whole team at Bupa Dental Care St Mary Axe.
Fantastic experience: Hygienist Jade is super professional and a pleasure to visit. Now many years of benefitting from her care
Hi A Minford, thank you for taking the time to leave us this kind review. We’re delighted to hear that you’re so happy with the level of treatment and patient care you receive here with us. We’ll share your feedback with the whole team at Bupa Dental Care St Mary Axe.
Fantastic experience: A great welcome with a smile from the top reception team and helpful, reliable and altogether proffessional service from the full range of dental specialists.
Hello Mark Stronge, thank you for taking the time to leave us a review. We’re pleased that you were happy with your experience at Bupa Dental Care St Mary Axe. We look forward to seeing you again in the future.
Fantastic experience: Easiest visit ever! Fillings all done. Great dentist
Hi Ed Tiley, thank you for taking the time to leave us this kind review. We’re delighted to hear that you’re so happy with the level of treatment and patient care you receive here with us. We’ll share your feedback with the whole team at Bupa Dental Care St Mary Axe.
Fantastic experience: I have been seeing Jade since 2018, as well as being supremely exceptional at her job (to the point that I always plan business trips/ holidays around her and book well in advance), she has quickly become a constant friend in my journey to a healthier brighter smile. Jade is an invaluable asset to the practice, I wouldn’t go to anyone else and will continue to follow her progress. Thank you.
Hi Farhana Kanamia, thank you so much for taking the time to leave us such a great review. We really appreciate the 5 star rating and recommendation for our team members here at Bupa Dental Care St Mary Axe. It is good to hear that you had such a positive experience; so much so that you have recommended us. We shall look forward to seeing you at the practice again.
Fantastic experience: I’ve been coming here for few years, and the experience has always been excellent. The facility is great, the staff is professional and friendly, and the service is top-notch. A special mention to the receptionists, they are truly the best! I always feel well taken care of when I visit
Hi Mo K, many thanks for your feedback. We’re so pleased to read your comments.
Fantastic experience: I cannot express how grateful I am to Dr. Suhaym Mubeen and the team for helping me finally get a good night’s sleep! For years, I struggled with loud snoring that not only disrupted my sleep but also affected my partner’s rest. Suhaym recommended a custom-made oral appliance to help reposition my jaw and keep my airway open during sleep. The entire process from consultation to fitting was seamless. They took the time to explain everything in detail, ensuring I felt comfortable and confident in my treatment plan. The appliance was designed specifically for my mouth, making it incredibly comfortable to wear. Within just a few nights, I noticed a significant reduction in my snoring, and after a few weeks, it was almost completely gone! My sleep quality has improved dramatically, and I wake up feeling much more refreshed. The Bupa team's expertise, patience, and attention to detail made all the difference in my experience. If you're struggling with snoring and looking for a non-invasive, effective solution, I highly recommend visiting
Hi dinesh chand, thank you for taking the time to leave us this kind review. We’re delighted to hear that you’re so happy with the level of treatment and patient care you receive here with us. We’ll share your feedback with the whole team at Bupa Dental Care St Mary Axe.
Fantastic experience: I had a wonderful experience. Normally I am very nervous at the dentist but the team at St Mary Axe made me feel very welcome and calm. The reception staff were very friendly and efficient. My dentist Heena and nurse Shamina were excellent and put me at ease immediately.
Thank you Huriye Schuelein for sharing your story and your wonderful recommendation. We know how hard it can be for people who are nervous of the dentist to seek help, and are so pleased to know how happy you are with your new smile. It means a lot to the whole team that your experience with us has been so positive. Thank you, Bupa Dental Care St Mary Axe.
Negative experience: Following removal of a wisdom tooth I was left in often excruciating pain. They told me to take Ibuprofen to "manage" the pain. After guzzling Ibuprofen for a week I went back to be told that everything looked fine & they refused to prescribe any more effective pain relief. A miserable & thoroughly unsatisfactory experience.
Hi David Horwood, thank you for your review. We’re sorry and disappointed to read your comments and take patient feedback very seriously. Please contact the practice and ask to speak with the Practice Manager to discuss further.
Fantastic experience: Really professional reception team and really great care from the orthodontist Suhaym Mubeen
Hi Biola Ojo, Wow, what a fabulous review for the entire team - thank you. As a patient who has been referred to us from another clinician, it is especially lovely to know that the whole team has given you such a positive experience of themselves and the practice. We really do appreciate you taking the time to post this review and have shared your comments with the team. Thanks again.
Negative experience: I was only 6-7 mins late to an hygienist appointment and was told I would lose about 10 mins of my appointment time- for a service that costs almost £150. Really inconvenient now that I need to find another place for my appointment and such a waste of my time. Receptionist is also very unhelpful.
Hi Ipek Mert, we’re sorry to see your review. We’d like to understand your experience and how we can help resolve any concerns. Please contact the practice on 020 7283 0185 and ask to speak with the practice manager to discuss further.
Fantastic experience: Love all the staff at this practice, they are all so patient, helpful, informative and supportive. I no longer fear going to the dentist as they make the experience super smooth, effortless and easy!
Hi Aarti Shah, thank you for taking the time to leave us this kind review. We’re delighted to hear that you’re so happy with the level of treatment and patient care you receive here with us. We’ll share your feedback with the whole team at Bupa Dental Care St Mary Axe.
Fantastic experience: Best dental care in the city of London
Hi Olumide Sonubi, thank you for taking the time to leave us this kind review. We’re delighted to hear that you’re so happy with the level of treatment and patient care you receive here with us. We’ll share your feedback with the whole team at Bupa Dental Care St Mary Axe.
Fantastic experience: I've been going to this practice for several years, and really cannot recommend enough. Every appointment I've had has been professional and thorough. I know I'm particularly lucky to have Heena as my dentist; I feel well looked-after, she cares and I know I'm getting the best treatment.
Hello conor champion, thank you for taking the time to leave us a review. We’re delighted to hear your comments about our staff and will ensure we pass on your feedback. Thanks again, Bupa Dental Care St Mary Axe.
Fantastic experience: I’ve been going to this dentist for a few years now, and I couldn’t be more pleased with the service. The whole team is welcoming and professional, and they always make me feel comfortable. Navi, in particular, is an outstanding dentist – by far the best I’ve ever been to. His work is always meticulous, and he takes the time to ensure everything is perfect. I have complete trust in him, and I wouldn’t go anywhere else.
Hi Lauren, many thanks for your feedback. We’re so pleased to read your comments.
Fantastic experience: A lovely small practice that I have been going to for years now; not cheap but I can't fault them for the quality of care that they provide.
Thank you Yulia, we look forward to welcoming you again soon.
Positive experience: Excellent care, but pricey and so booked up it's difficult to get an appointment at short notice.
Dear Ann, it's always good to know how we can improve - we will see what we can do to make more appointments available to our patients at short notice. Thank you for this feedback.
Fantastic experience: I recently visited this dental clinic for a cleaning service, and the experience was exceptional. Anita was wonderful - attentive, helpful, and extremely kind. She has the gentlest touch and made the cleaning process comfortable and efficient.
Thank you Simone Camilla Oliveira Williams for leaving a 5 star review. I'll be sure to pass this great feedback to Aanita.
Fantastic experience: Excellent service and they really take the time to explain the treatment plan step by step. I’m very happy to recommend Sulaman Anwar and his team.
Thank you Helena Whitmore for leaving a 5 star review. I'll be sure to pass this wonderful comment back to Sul and the rest of the team.
Fantastic experience: Dr Heena Tosar is amazing! Thank you for an amazing service and experience.
Thank you Apr. Heena is such a great dentist and we are very fortunate to have her part of our team at St Mary Axe.
Fantastic experience: Excellent service and high quality care. Could not recommend it more.
Thank you Ioana.
Fantastic experience: I highly recommend Bupa Dental Care St Mary Axe based on my positive experience. The dentist was not only friendly but also took the time to explain everything thoroughly. The welcoming atmosphere and clear communication make it an excellent choice for anyone seeking quality dental care. Thank you, Bupa Dental Care St Mary Axe!
Hi Elvis, thank you so much! I will discuss your feedback with the team :)
Fantastic experience: This is the best Dental Practice I have ever been to. Generally being a very nervous patient when it comes to dental work, I have never felt more relaxed about going in to get work done. Fantastic staff, facilities etc. Thank you Bupa Dental Care St Mary Axe!!!
That is very nice to hear and our whole team will be chuffed to read this
Fantastic experience: Excellent Bupa dentist the best in town
Thank you!
Fantastic experience: Amazon work by Supriya on cleaning stains from my teeth
Thank you Ricardo
Fantastic experience: Great practice. fast and efficient. The issue was explained to me well and my routine as well as eventually dental health have improved as a result. Recent change in reception staff is positive development.
Thank you Luka for such a lovely review. We look forward to seeing you again
Fantastic experience: Excellent service! Special thanks to Ariana at reception.
Thank you so much, I will make sure Ariana has sight of this kind review
Fantastic experience: Great endodontist here, with nice modern facilities in a handy location for the city.
Thank you, Stu. Louise is great, and we are very happy to hear you are satisfied with your treatment.
Fantastic experience: All staff, from the administrators to the hygienists and dentists, are incredibly helpful and kind. I’ve been to the practice for regular hygiene appointments, visits with the dentist and other treatments. Dr. Navi was great in identifying my bruxism and treating it quickly which eliminated my headaches. Couldn’t be more pleased with the practice and all of the staff. Would highly recommend them.
Thank you so much for your review, I will be sharing this with our team. We look forward to seeing you again, soon.
Fantastic experience: Highly recommend Heena Tosar for her care and precision - as an ND patient she’s been very accommodating of my differing sensory needs. Listening to my choice of music while having my fillings done was very relaxing. My dental hygienist is fantastic too and the front of house staff are always warm and friendly.
Thank you so much for your review, I will be sharing this with our team. We look forward to seeing you again, soon.
Fantastic experience: Very friendly Reception and Staff! Heena is an amazing Dentist!
Thank you so much for your review. We look forward to seeing you again, soon.
Fantastic experience: Excellent customer service and great care for the patient needs. Highly recommended.
Thank you Stanislava B for leaving a 5 star review. We are looking forward to welcoming yourself and your family back soon
Negative experience: reception was rude
As a dental practice, unfortunately we are unable to allow the general public to use our washroom facilities. This is due to the internal security in the building which requires clearance and also due to the safeguarding of our patients and staff, which are of the utmost importance.
I am sorry you were disappointed that we would not accomodate your request, but I do hope that the fact that we signposted you to the nearest public toilets helped in your situation.
Fantastic experience: I am thrilled to express my immense gratitude for the exceptional care provided by Dr. orthodontist Suhaym Mubeen. The level of dedication, compassion, and professionalism exhibited by him surpasses all expectations. Dr. Suhaym's approach is marked by thoroughness, thoughtfulness, and meticulousness. His genuine concern for his patients is unparalleled. As a perfectionist, I greatly appreciated his unwavering attention to detail throughout my two-year treatment. His passion for his chosen profession is evident, and his involvement and care were nothing short of outstanding. One of the aspects that truly sets Dr. Suhaym apart is his willingness to take the time to explain each step of the treatment process, ensuring that I understood the purpose and benefits of every decision made. His explanations helped me make well-informed choices for my long-term oral health, instilling confidence and trust in his expertise. Every visit to Dr. Suhaym's office was a joyful experience, thanks not only to the exceptional services he provides but also to his exceptional team of colleagues, including the hygienists and general dentistry practitioners. The reception staff deserves a special mention for their friendliness, professionalism, and ability to create a welcoming and enjoyable atmosphere. Even during complex appointments, sometimes involving up to four procedures in a single day, the team always presented me with the best alternatives and ensured my comfort and satisfaction. I consider myself incredibly fortunate to be a patient of this outstanding practice. In summary, there are simply not enough words of thanks to adequately convey my gratitude to Dr. Suhaym Mubeen. His level of care, commitment, and professionalism is truly second to none. I wholeheartedly recommend him to anyone in search of an orthodontist who will go above and beyond to provide an exceptional experience and deliver outstanding results.
Thank you Patricia Paraschiv for leaving a 5 star review. I shall pass these lovely comments on to the team
Fantastic experience: I'm always really happy with the friendliness, and experience of the dental staff here. Really excellent.
Thank you Katharine Ampomah for leaving a 5 star review.
Fantastic experience: Just finished my final Invisalign session with orthodontist Suhaym Mubeen and felt compelled to leave a review after the incredible service I've received from him and his team over the past year. His diligence and attention to detail has been amazing and I am beyond happy with the results. He works and communicates with great clarity and care. And whilst he conducts himself very professionally, he does so with a warm, friendly energy that has honestly made the whole experience really nice. What a legend.
Thank you Will, for leaving a 5 star review.
Fantastic experience: Exemplary, friendly and highly informative dental and hygiene services, and a world class reception team. Special mention goes to my dentist of over two decades Karl, whom I followed to BUPA St. Mary Axe nearly a decade ago, and have never regretted it Thank you so much Karl, Laura and the reception team.
Hi Baba A., thank you for taking the time to leave us this kind review. We’re delighted to hear that you’re so happy with the level of treatment and patient care you receive here with us. We’ll share your feedback with the whole team at Bupa Dental Care St Mary Axe.
Fantastic experience: Excellent customer service from front of house to dental practitioner.
Thank you Christine for leaving a 5 star star review. We strive to give good service at Bupa.
Negative experience: Received unprofessional and disrespectful treatment from a dentist here, as well as poorly executed dentistry work. It was overall a horrific experience and would unfortunately not recommend.
Hi, thank you for your review. We’re sorry and disappointed to read your comments and take patient feedback very seriously. Please contact the practice and ask to speak with the Practice Manager to discuss further.
Fantastic experience: Jade is an amazing professional hygienist at Bupa Dental Care at St Mary Axe. Wonderful results with my teeth. I am very happy
Thank you very much, we will pass along the great feedback to Jade.
Fantastic experience: I have been going to this practice since it opened and find the treatment excellent My dentist is Dr Karl whom I’ve known for many years and I have recommended him to my friends and colleagues
Thank you for this review, I'll be sure to pass the great comments on to the team and Karl.
Fantastic experience: This practice is first class. I have had implants and the experience has been amazing. This has involved the hygienist, general dentistry and implants. The work in each case has been of the highest quality. Unable to fault this team and their wonderful practice. Well done and a huge thank you from me.
Thank you so much Ann, we look forward to seeing you again soon
Fantastic experience: I see Dr.Navi before Christmas for a check up he was so friendly and I mentioned I was interest in botox and fillers but was unsure who i could trust, in January I decided to go for it, I'm so glad I did! Just been for my review and I can honestly say I have never felt better my botox and fillers has made me feel so confident within myself and im so glad that I put my trust in him!! I would never go any where else now! Thank you so much
Hi Rachel, thank you for your review! It is great to hear the impact Dr Navi's treatment has had on you. We work hard to ensure our patients feel good about themselves and that they can put their trust in us. We look forward to welcoming back to the practice again soon! The Team at St Mary Axe
Fantastic experience: A+, very gentle and handsome dentist. Would let him touch my face again.
Hi Sarah, thank you for your lovely review. We will be sure to pass that on to your treating clinician and look forward to welcoming you back to the practice soon. Take care, the Team at St Mary Axe
Negative experience: been a happy customer of this branch only until last year. I needed a crown on a tooth which was already been filed down by another dentist abroad. the dentist was aware that i am suffering from nighttime bruxism. the crown was made very short compared to the original tooth size and didn't touch the opposite tooth at all. as soon as treatment was completed my bite felt slightly off. i started to get pain on another tooth where the force of the bite was too much, so went back to the dentist to get it checked. i was told it's bc of my teeth grinding. time went by and pain increased, a few months later i raised a complain. i asked to see the dentist to discuss but this was not possible, all i was offered was to come for an emergency/checkup appointment for 80£ or have a meeting with the dentist and the branch manager. Obv I went for the second option. The dentist explained to me that it's because of the grinding and it was impossible to do the crown bigger because of the previous work done by the dentist abroad, which is fair enough. Still if the crown cannot be done in a way to maintain a healthy bite then it shouldn´t be proceeded. The malocclusion in combination with the grinding now has caused substantial collateral damage to other healthy teeth over the past year so did not just waste almost a grand but need to expect further costs, not mentioning the pain, utterly disappointed.
Hi, thank you for taking the time to write your review. We take feedback very seriously and would like to investigate the comments you’ve raised. Please could you contact the practice on 020 7283 0185 and ask to speak with the Practice Manager, who will be able to address your concerns. Many thanks
Negative experience: Utterly disorganized and super rude about it. You make an appointment, they book it as two (cleaning and check up) and send you one calendar invitation for the SECOND appointment, you show up for the second appointment and they tell you you’re far too late, site duplicative texts they sent to you the night before. More interested in managing egos and taking your money than doing any dental care. Trust me, I tried three times. As the comment below notes I was 45 minutes late. That is true: late to the first appointment. They they did not send a calendar Invitation for that, but did for the second. It’s a chaotic back-office process that sends you a calendar invitation for one and not the other. Sometimes you get an appointment confirmation other times no. You can be chaotic and nice about it—“our bad it turns out the calendar invite amid our marketing spam emails was only for the second appointment, could we reschedule for xyz time?” That is not the energy here. When my wife left her appointment you forgot to charge her £5 for some Covid safety add-on. You called her and asked her to come back to pay, and when she said she was not physically returning asked her to call back in two hours to pay the person who can take payment over the phone was in. You truly can’t imagine people have anything to do but correspond with their dentist. Have discussed at length with you enough. I would appreciate is a refund for the services you did not provide, but you are unwilling to refund and unwilling to do work. Short of that, your back office chaos belies organization and priorities that should be a red flag to others.
Hi Walter, thank you for your review. Patient care and service are our priorities, and our team is trained to be supportive and understanding, so we’re sorry and disappointed you feel this way. We have checked our patient records and can see a log of the initial confirmation email for both appointments, and separate reminder emails and texts for both appointments to the contact details we have on the system. So, we're confused as to why you wouldn't have received these. If you’d like to discuss this further, please contact the practice on 020 7283 0185 and ask to speak with the practice manager, who will happily assist you. Many thanks
Fantastic experience: I have been coming to Bupa St Mary Axe with Dr Heena for about a year now for various treatments that I needed. She has always been extremely professional, as well as very warm and friendly. She has been very patient in answering any of my questions or concerns and makes sure I have all of the information I need before going ahead with treatment - it’s clear that she knows what she is talking about. She also makes the effort to make sure I understand everything she is doing during treatment and that I am comfortable throughout and can’t feel any pain. She has put a lot of time and care in to each of my appointments and I have never felt that any of my appointments have been rushed. My teeth now look amazing and are much healthier than they were a year ago so thank you very much Heena! :)
Hi Amber, thank you for taking the time to leave us this wonderful Google Review. Your kind words about Dr Heena are lovely to hear, and we will be sure to share those with her and also the wider team. We look forward to seeing you at St Mary Axe again soon.
Fantastic experience: Been coming here for a few years, everything from booking in for your first appointment with their excellent front of house staff to the practitioners nothing is a problem for the team. My dentist Navi and hygienist Morgan are excellent, very friendly, professional and excellent at their job. Couldn’t ask for more.
Hi Josh, thank you for leaving us this lovely review. It's great to hear your kind words about our reception team as well as our clinical staff Dr Navi and Morgan. We will be sure to pass your comments onto them all. We look forward to seeing you at St Mary Axe again soon!
Fantastic experience: My dentist, Navi, is a superstar. He has gone above and beyond on multiple occasions to provide some amazing care! I always feel looked after! The reception staff are awesome too! Super friendly and efficient! Thanks everyone!
Hi Lee, thank you for leaving us this lovely review. It's wonderful to hear your kind words about our fantastic dentist Dr Navi. We will be sure to share this feedback with Dr Navi and the reception team in particular! Thank you again, and we look forward to seeing you again soon at St Mary Axe.
Fantastic experience: I was treated by Karl and his wonderful dental nurse. The service was great, and everything was explained to me very clearly regarding my options and the procedure. I needed a tricky filling on a front tooth which I have had done twice before at other practices, and its not looked great. However, this time it looks better than the original! Couldn't recommend highly enough!
Hello Gus, thank you for taking the time to leave us this wonderful Google review. It's lovely to hear your kind words about our clinician Dr Karl and his nurse, and we will be sure to pass this feedback on to them! Thank you again, and we look forward to seeing you at St Mary Axe again soon.
Fantastic experience: I've been incredibly well looked after by Dr Mubeen, who couldn't be more patient with me and detail-oriented. He fixed my bite perfectly after I had a bad experience with Invisalign at another clinic. I'm quite particular about the results and he answered every question, and arranged enough visits to get me the exact result I wanted, always with a smile and never once making me feel like I was being too picky. My result is fantastic, my Essix retainers are perfectly formed and fit really well (I had to bin other Essix retainers from my previous ortho as they had lumps and didn't fit my teeth properly). Dr Mubeen was lovely and kind and patient throughout. The clinic is well looked after by the front desk staff who are always friendly and efficient, the waiting times were absolutely minimal, pricing was super clear, competitive and agreed on upfront. I thought it would be much more expensive than other clinics but honestly the quotes I got were very comparable, and the level of service, professionalism and organisation was miles above others.
Hello there, thank you for taking the time to leave this wonderful Google Review! Your kind words about our Consultant Orthodontist Dr Mubeen are so lovely to hear! We will certainly pass these on to Dr Mubeen and share them with the rest of his colleagues. Our lovely reception team will also be very pleased to hear your kind words, and we will be sure to pass those on too. Thanks again, and we look forward to welcoming you back to the Practice again soon!
Fantastic experience: It was my first visit to Bupa St Mary Axe. I was impressed with welcoming atmosphere and every effort was made to make me feel comfortable in the current climate. A special mention for Dr Heena and Jade the hygienist who were professional and the care they discharged was superb. 5 Stars, would thoroughly recommend.
Hi Robin, thank you for leaving us this great review. Dr Heena and Jade will be thrilled to hear your kind words about them! It's lovely to hear how the team made you feel comfortable during your visit. We look forward to welcoming you back to the practice again soon! The Team at Bupa St Mary Axe.
Fantastic experience: I’ve had nothing but good experiences here. Friendly receptionists and excellent dental care with thorough explanations to help you make an informed decision about any treatment you might need. This place has always been immaculately clean, even pre-Covid. The dental hygienists are amazing too, I highly recommend Jade.
Hello there, thank you for taking the time to leave us feedback. It's great to hear your experience was a positive one and we will be sure to pass this onto the team, in particular Jade! We look forward to seeing you again soon, The St Mary Axe Team.
Fantastic experience: Jade is model professional, and does a wonderful job keeping everything clean and healthy. Her tips are very useful, and there are clear improvements on each visit. Thanks!
Hi Arek, thank you for leaving us this review and for your kind words about Jade! We will be sure to pass those on to Jade and we look forward to seeing you at Bupa St Mary Axe again soon!
Fantastic experience: Dr Heena is a lifesaver. I have a serious phobia of dentists that has prevented me from going for +10 years. While I'm still very nervous about the mountain of dental work still ahead, this is the first dentist I'm not terrified to visit - she's been kind and helpful and made things as painless as possible. Would recommend for nervous patients, I can't imagine going anywhere else now.
Hi Sasha, thank you for leaving us this lovely Google Review. We will be sure to pass on your kind words to Dr Heena. It's great to hear how she made you feel comfortable and calmed your nerves during your visit. We look forward to welcoming you back to St Mary Axe again soon. Take care, the Team at St Mary Axe.
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