Bupa Dental Care Cardiff - Mermaid Quay

Fantastic experience: I had an emergency tooth extraction today, and Bupa was the only place that could see me right away. The receptionist was so welcoming, and the whole team was incredibly understanding when I had to bring my 2-year-old. The manager and nurse kindly helped look after him, and the surgeon was quick, gentle, and supportive. I’m truly grateful for their kindness during a stressful moment

Fantastic experience: It's my second trip to Bupa in the bay and both times have been great. Both ladies at reception are lovely and positive. I have had two dentists now and they have been brilliant, no hard sell at all. I feel confident with my dentist and my oral health. Recommend.

Fantastic experience: Very friendly and helpful staff - they are always happy to make things easier and fit you in when they can. Would definitely recommend coming here

Fantastic experience: Andrea at the front desk !! First thing was good morning with a bright smile any questions I had she answered and went out of her way to get the answer for me went the extra mile !!! What amazing employee you have here

Fantastic experience: I have been coming to this dentist for 2 years and every time I come in I am faced with Andrea who is always super polite and helpful. We always have a good conversation when I come in and makes me feel welcome especially when I bring my daughter in with me. Excellent worker

Fantastic experience: My first appt here went amazingly. Firstly I was given reminders via phone and text about my appt the day before by the receptionist Aaliyah who was absolutely lovely and professional. Upon entering the office it was clean and peaceful, and even though I entered a little bit earlier than my appt time I was seen very quickly after entering. I had some anxieties about attending but Matthew and Julie both were absolutely amazing, explained the process, and were cracking jokes whilst being super professional and it really settled my nerves. I had X-rays, scans, and a thorough inspection into my teeth, and had everything explained to me in how we can proceed with a dental plan to get my smile back. They made sure I was comfortable at all times and didn’t rush anything. I have never felt so excited about visiting the dentist, but I think this team has won me over already. I would highly recommend 100%.

Fantastic experience: Great friendly and professional service, from all staff

Fantastic experience: I had a seamless experience at the practice! I saw Dentist Iffy who was lovely, explained everything clearly and was patient with my questions. Would definitely recommend!

Fantastic experience: Really great practice, always had a good experience there and everyone's always really friendly when I get there and patient with me when I have questions. They fit me in really quickly for an emergency appointment, with Iffy, who really put me at ease with everything. Just really nice and friendly people, and a shout out to Andrea who's always happy to chat with me afterwards.

Fantastic experience: Andrea and the team are lovely. Highly recommended!

Fantastic experience: Booked an appointment here as my usual Dental hygienist was booked up for the next few months. Received an extremely warm welcome from the ladies at the desk as I arrived. I am apprehensive visiting Dentists in general, but I must say I booked in with Lisa, and she was absolutely fantastic, put me at total ease and assurance. I knew straight away I would look to book with Lisa again. With additional thanks to Aaliyah at the desk who was extremely helpful, I was introduced to hygiene-plans that would make it a lot more affordable for me to continue visiting, and as such I now have my next appointments already booked in. Looking forward to returning in the new year. Thank you again to the team at Bupa Dental, Mermaid Quay.

Fantastic experience: Very friendly, helpful and efficient and it was very clean!

Fantastic experience: I have done a hygiene cleaning with Tasnim, very Professional and brilliant job. Bupa Receptionists were very Professional and welcoming

Fantastic experience: Staff are really friendly! I’m happy with my experience with hygiene appointments and other care so far.

Fantastic experience: Lovely staff, great treatment.

Fantastic experience: A huge thank you to Dr Islam and Dr Julie. They operated a root canal treatment over a period of time. They both knew how important keeping the tooth was to me and I could see it in how they approached the treatment. What really stuck out to me throughout this process was their professionalism, communication with and between them. I didn’t have a single worry or negative thought throughout the process, they were so open to my questions even during the surgery. Thanks again, you’re both awesome.

Fantastic experience: The whole team in the Bupa Dental practice in Mermaid Quay, Cardiff Bay are great. Professional, friendly and they help to alleviate the stress of visiting a dentist. Just had some major treatment completed, also a general check up, a dental hygiene check and I am happy with the result. . Stephen Parsons

Fantastic experience: Peter Murray recently did my porcelain veneers, and I couldn’t be happier with the whole experience. After visiting several dentists for consultations, Pete stood out immediately, he gave me the clearest information and a range of options that genuinely made sense for my situation. The treatment itself was carried out as gently and minimally as possible, and the entire team was professional, supportive, and accommodating from start to finish. A special mention to Andrea, Julie, and Aaliyah, who were always a joy to see and made every visit so positive. I’m absolutely thrilled with the results, my confidence has gone through the roof. Thank you all so much!

Fantastic experience: Team are very kind and make the whole process easy and comfortable. Worth the cost of private all day long! Andrea from reception is also very accommodating and helpful, everything gets sorted super quickly!

Fantastic experience: Friendly Staff, always super helpful!!

Fantastic experience: I attended as an emergency patient and I was amazed at the service. Really quick and they helped me get me quickly sorted before leaving on holiday for 10 days early next week. The dentist was amazingly helpful (hardly felt a thing!) and all the staff were lovely, couldn't recommend them enough. :)

Fantastic experience: Very friendly staff, no issues

Fantastic experience: The staff are super helpful and lovely! Very quick and easy to book an appointment and the service is excellent

Fantastic experience: Amazing service and painless hygienist treatment ccmpared to the torture I experienced in other places. The receptionist (Ayala I think her name is) is very welcoming and has the most incredible smile that just lights up your day

Fantastic experience: I have been with the BUPA, Cardiff Bay practice for about three years now. I have a lot history of issues with my teeth. I see Nia for my regular dentistry work and she is brilliant and really put me at ease. Lisa is my hygienist and is also fab. I had some major work with the practice last year (a dental implant on my front tooth) and this involved a lot of different appointments. Peter did the work and he was exceptional - we knew it would be painful at times but Peter would listen to me and he was incredibly patient. Because I was attending so often whilst having this work, I ended up knowing a lot more of the team and all the dental nurses/receptionists I came across were also exceptional - thank you to Juliet, Tia and Andrea (sorry if I have forgot to mention anyone). I would highly recommend this practice. Dr Sylvia Davies

Fantastic experience: Aaliyah was extremely friendly and professional, really helpful and willing to be flexible to me being a awkward patient can’t recommend enough

Fantastic experience: I had a few dental appointments at Bupa Dental Care in the Mermaid Quay Branch, all the members of staff are fantastic, very professional, kind and so very helpful; they made feel confident that I am in safe hands and well looked after with any dental procedures. Thank you again Bupa Dental Care Mermaid Quay Team. Best wishes, Brigita

Fantastic experience: Great service, quick and thorough, they provided a “summary” of what had been done for a better understanding and suggestions for a good care and maintenance too. Everyone is really kind as well!

Fantastic experience: Was very very nervous to have a tooth removed, had been putting it off for a long time! My Dentist Nia was absolutely amazing with me, really took her time to put my mind at rest and nothing was too much trouble to keep me comfortable and it was completely pain free! Thank you so much!

Fantastic experience: Fantastic level of service. Friendly staff, they are always happy to help.

Fantastic experience: Always a great experience, staff are always friendly and welcoming. Dentists are always first class in their work and advice.

Fantastic experience: Great dentist, very friendly staff and the very latest dentistry equipment. A fab dentist especially if your on a Bupa dental plan

Fantastic experience: Andrea,Pete and Danielle were all amazing and put my mind at ease. Danielle and the receptionist team were fantastic and talked everything through with me. they had reassured me and spoken through all my concerns with me,so I knew I wanted to book with this dentist. if anyone has a set of challenging circumstances I would recommend booking this place Andrea was calming, patient and warm. The dentist answered all of my questions and was very reassuring. They all went above and beyond and I literally can’t recommend the team enough. Thank you, genuinely looking forward to visiting again!

Fantastic experience: It's nice to come here (which isn't always something you can say about dentists) , very friendly and not pushy on treatment , everything I've had done here has been great thoroughly recommend coming here

Fantastic experience: Excellent service delivered with a smile

Fantastic experience: Andrea and all of the reception ladies are absolutely wonderful- very welcoming, will go above and beyond to ensure I am able to get the correct appointments and even to get in early for emergency care. They are personable, always smiling and will put anyone at ease at the dentist. My dental care is always spot on with great advice from Matt and Lisa.

Fantastic experience: Fabulous staff great treatment

Fantastic experience: Really friendly staff which made for a great experience

Fantastic experience: As someone who has always felt nervous about visiting the dentist, I’ve tended to avoid appointments in the past. Since joining Bupa, however, that’s completely changed. From the moment I walk in, I’m met with friendly, welcoming staff — whether it’s the team at the front desk or the dentist themselves. Everyone goes out of their way to make you feel comfortable, informed, and genuinely cared for. That atmosphere has made a huge difference for me. I no longer dread dental visits — in fact, I feel calm and reassured knowing I’m in the best hands. Thank you for changing the way I experience dental care. It truly means a lot.

Fantastic experience: From the moment you walk in, Andrea and the reception team go out of their way to make you feel welcome. As someone who is nervous visiting the dentist, Pete’s experience and patience has really helped me to build confidence in going. I’m pleased that I’ve found a dentist I can completely trust and wouldn’t go anywhere else now!

Fantastic experience: I've been going here for a number of years now and my favourite thing is the friendliness and professionalism of the team. I always feel welcomed when i'm there. I've attended for regular check ups, hygienist appointments and Invisalign the time appointments are easy to book online or in person with no long waits! I always come away thinking i've had excellent value and they always take the time to answer any questions I have. I do recommend this place, even if you've never been to a private dentist before.

Fantastic experience: Two Years Later and Still Grateful It’s been two years since I wrote my first review after finally sitting in a dentist’s chair for proper treatment for the first time in over 20 years. Back then, I had severe dental anxiety. Just the thought of making an appointment would bring on panic. But everything changed when I found Bupa Dental Care in Mermaid Quay. Now, two years on, I can honestly say that my experience at this clinic has been completely life changing. I’m no longer overwhelmed by fear. I still get a bit nervous, sure, but nothing like before. What used to feel impossible is now something I can handle with calm and even a bit of confidence. The atmosphere at the clinic is relaxed and friendly. Everyone there makes you feel welcome. It doesn’t feel like a place where you’re just another patient coming in and out. They remember you, they care, and that makes all the difference. I never thought I’d be able to say this, but I no longer dread going to the dentist. That might sound small to some, but for me, it’s huge. This team gave me back control over something that had caused me fear for most of my adult life. I’ll always be grateful for that. ------- My previous review ----- I feel pretty lucky to have had to cross my path with this Clinic. I have severe anxiety when it comes to dental treatment, and let's say the last time I sat for actual treatment on a dentist's chair was over 20 years ago. Since then, I have tried many times and ended up "running". This changed when I got to know Bupa Dental Care Cardiff in Mermaid Quay. From day one, I felt comfortable speaking to Staff. From Andrea to Dr Murray, I can't thank them enough. My first appointment was an assessment; I was nervous. But I felt supported and established a trust bond with Dr Murray. After over 20 years, I was able to be in a dentist's chair and remove some nasty roots surgically, and while at it, I still managed to have a laugh or two :) The procedure was fast, and I will not hide; I was a bit afraid, but it could not have gone better! I can certainly say that I will still be a tad nervous about treatment but I will not be anxious as I was; the experience I had was a massive life-changing one, for the best. I could not be more grateful for having crossed paths with this Clinic, Dr Murray and Andrea.

Fantastic experience: This is an excellent practice. All the staff are extremely friendly and helpful, and I have been very impressed with my dentist and the hygienists that have attended to me. I always feel I am being very well looked-after. Last year, for example, my dentist wasn't happy about a small lesion on my lip and referred me to a specialist for a further check. Thankfully, it wasn't a serious issue, but it was reassuring that the dentist was so thorough and professional.

Fantastic experience: Everyone's friendly, professional and knowledgeable. I don't normally say this about a dental place but it feels good visiting every time. It's like coming home to family.

Fantastic experience: Great dentist, staff are fantastic and it’s always a pleasant experience

Fantastic experience: Would absolutely recommend. I get so nervous coming to the dentist but the staff here have been so kind, and have put me at ease at every step. All the staff take time to make you feel comfortable. I am so grateful to have found this dentist clinic!

Fantastic experience: Being as i have always loathed the dentsit its great to find one that puts me at ease with there friendly approach .i almost enjoy going now

Fantastic experience: Amazing service from all the team. Always so welcoming and efficient, could not recommend enough.

Fantastic experience: First class dental and professional service. The customer experience is brilliant from the moment you step into the practice. Highly recommend!

Fantastic experience: Highly recommended Bupa dental Cardiff bay. All staff are welcoming and I would not go anywhere else for cosmetic dentistry.

Fantastic experience: Fantastic Dentist. Great care by all the dental team. Big thank you to Islam for the care and attention taken over resolving my problem. Very calming and supportive nature which really helped a nervous patient!

Fantastic experience: Great dental practice, staff are always friendly. Appointments have been with Nia and Lisa for the past few years. They're always professional and attentive. I'll be sticking with this practice despite the recent house move.

Fantastic experience: I’ve been coming here since 2021, and have always found the staff here friendly, helpful and welcoming. I’ve never been sold anything I didn’t need, which I know some people experience at the dentist these days. Can’t fault them. :)

Fantastic experience: Visited for the first time this week and everyone was so friendly, and really accommodating to some additional needs Didn’t catch the person at the fronts name, but she was lovely. Nia, Andrea and Lisa were all super nice and gave really good advice. Looking forward to coming back

Fantastic experience: Fantastic experience, amazing staff. Clean facilities and great service

Fantastic experience: Very nice and professional service. I highly recommend the team.

Fantastic experience: I highly recommend this dental practice. The staff are all friendly and professional. I have some specific needs when I go to the dentist and they are handled here with empathy and patience. 5 stars without a doubt.

Fantastic experience: I endured some dental trauma when I was a child and have been terrified ever since. I had my first appointment with Pete and he immediately put me at ease, I discussed what I didnt like about my smile and we arranged a treatment plan. Under a year later I have just started my Invisalign journey and I couldn't be happier! I cannot thank Pete and Lisa enough for getting me to this point and always being so kind, knowledgeable and understanding! <3

Fantastic experience: Came here for some emergency dental work a few years ago and have been going back ever since. All of the staff are extremely friendly and professional. Couldn’t recommend this place enough.

Fantastic experience: I have been with this dental practice for many years and can honestly say the customer service from start to finish has always been exceptional. From the moment you enter reception, the whole team are welcoming, attentive and caring. Dr Pete Murry is highly skilled, thorough and professional with great results. Also if you are a person who gets nervous at the dentist, then this is definitely the practice for you!

Fantastic experience: Matthew and the team provide amazing care. Highly recommended.

Fantastic experience: Always feel very welcome at the practice friendly and professional service every time. Would highly recommend Bupa mermaid quay.

Fantastic experience: Very easy to be seen as a new patient. I had a check up, hygienist appointment, and a filling all done on my schedule around my working pattern. Dr Pete Murray is good at helping patients feel less nervous. Everyone at the practice is lovely and very welcoming.

Fantastic experience: Really good dentists always really easy to book and change appointments and always relaxed and friendly when there.

Fantastic experience: A excellent run dental surgery always spotless, first class service every time. Dental plan offered making payments easy. Keep up the good work.

Fantastic experience: Great place, great team and always made to feel welcome. Just outstanding. Thanks

Fantastic experience: This is such a great practice, the staff are always so friendly and welcoming. Excellent service as well, would highly recommend

Fantastic experience: Having nearly completed my treatment I am honestly delighted with the level of service from all at the practice. Pete Murray has taken his time to explain everything in detail and the level of workmanship gone into my full set of implants is amazing. The reception team have responded to all of my requests quickly and efficiently. I can not thank them all enough!

Fantastic experience: Always a pleasure popping in. Friendly, cheerful, staff who always provide fantastic treatment. Would recommend

Fantastic experience: Friendly staff and great professionals, always happy after my visits, would recommend!

Fantastic experience: Bupa Dental Care at Mermaid Quay is exceptional! Andrea is always welcoming and attentive, making each visit a pleasure. Matthew, my dentist, is highly skilled and thorough, ensuring I feel informed and comfortable during my treatments. The entire team is friendly and professional, creating a warm atmosphere that makes dental visits a breeze. Highly recommend this fantastic practice!

Fantastic experience: Excellent service as always.

Fantastic experience: Amazing dental practice!, staff are very friendly and welcoming, would highly recommend the practice to anyone looking to have Invisalign, have had a great experience!..

Fantastic experience: We have been under the care of Bupa Dental in Mermaid Quay for just over a year and we're very happy with the dentist and hygienist that we see. They do a great job. Everyone at the practice is very friendly and all costs are discussed up front so you know what you are paying. We get given personal advice about our oral hygiene in between visits and we highly recommend their practice. We were under a different Bupa dentist before and the service and staff here are excellent.

Fantastic experience: Excellent service on every level - from reception and support staff to clinicians. Most definitely the best dental experience I’ve had in a long time. So glad I decided to go with Bupa Dental

Fantastic experience: I am currently receiving treatment at this location. There is nothing negative what so ever. The staff is friendly and patient with me. The whole process is outstanding.

Fantastic experience: Fab as always

Fantastic experience: Review from someone who is terrified of dentists.... I hate it so much it took me 9 years to get an appointment. Chose this place as the reception team were so kind and reassuring about the care they could provide and made me feel confident and safe. The dentist and the hygienist and so much patience when I came for appointments. Considering I was petrified they had their work cut out but they were simply wonderful. Could not recommend this dentist enough especially if you are nervous. The plan also makes it so simple to pay in instalments

Fantastic experience: Excellent service, great staff, would fully recommend them

Fantastic experience: Brilliant dental practice! So easy to book, convenient location, fantastic customer service and all-round excellent dental care. Thank you!

Fantastic experience: I have been using this dental practice for 20 years now and find Peter Murray ,my dentist, to be warm, welcoming, highly professional and guaranteed to provide an excellent service.

Fantastic experience: I had an emergency I was really worried about and the staff were very helpful and accommodating of my phobia of going to the dentist, showed me every step and explained everything that was going on really well. Very professional and kind, a rare combination I find! Thank you everyone for your help!

Fantastic experience: Excellent dentist practice! Everyone is very friendly and welcoming. Dentists and hygienists we have seen are very knowledgeable and very considerate to patients who are a bit nervous about dental treatments! My partner had an excellent experience for his root canal treatment, with very professional service. Thankyou!

Fantastic experience: Outstanding level of dental care, front of house very accommodating, brilliant experience, highly recommend will be back soon!

Fantastic experience: ALL staff are really friendly, attentive, and give a service with a smile. You feel looked after. Appointments are available within the week and appointments are efficient. Highly recommend

Fantastic experience: Well thank you bupa ,what a great service you give, impossible to get a dentist then you have the ease of bupa ,appointments are quick to get and no waiting , puts nhs to shame in many ways ,highly recommended

Fantastic experience: 5 star treatment today, great experience for my little girl to get her into see the dentist for her first check up and great service from all the friendly staff we booked in for a family ‘MOT’ and the reception staff were able to coordinate all three of us in for dental exams and hygienist seamlessly. Had a great chat with the hygienist and she gave me some really great advice about helping my sensitivity around receding gums and was really knowledgable around nerves and tooth construction which I found interesting (I’m a massive geek ) and knows her stuff… I was able to tolerate air flow treatment painlessly on my back teeth (that’s how bad my sensitivity is ) so can’t thank them enough for this I’d recommend this practice - especially the airflow treatment, a great way to get and maintain natural whiteness in your teeth without whitening if you love black coffee like me… after shopping around (pre lockdown) I seem to remember boots dental were offering this as a standalone service costing about £200, having this as part of the hygienist exam is an absolute bargain in my opinion Will be looking to book back in for some work on a chip to one of my teeth and an Invisalign consultation in the future

Fantastic experience: Very friendly practice and great dental care

Fantastic experience: The service I recieve from Bupa Dental Care (Cardiff Bay) is exceptional. The staff are always so welcoming and professional. I would recommend to everyone.

Fantastic experience: Once again an amazing experience at the dentist! Always the best customer service from Julie. I come to see the hygienists every 6 months, I am seen by either Lisa or Tasneem and honestly I couldn’t be more grateful for their patience and their advice everytime! The clinic is always spotless and clean! Just two years ago I had never been to a dentist before, I was really nervous and weren’t sure what to expect and they have supported me and given me confidence to smile again all while feeling comfortable during sessions! It has become an annual routine! Highly recommend, more than worth the price as you can’t put a price on healthy gums and strong teeth! Thankyou girls, I will be back again❤️

Fantastic experience: New very nervous patient 1st appointment went really well , staff are very friendly made me feel at ease thankyou so much to nia , looking forward to coming back for my nxt appointment thankyou all...

Fantastic experience: Great treatment by Dr Pete Murray. Used to be nervous about dental treatments, but he has helped me get over that! Great receptionists, friendly staff. Highly recommend for your dental practice!

Fantastic experience: I'm a new patient at this dentist - after they managed to fit me in for an emergency appointment/procedure. Have since gone back for check ups and hygienist. All staff are super friendly and welcoming. Everything is transparent and as someone who is nervous about visiting dentists I'm very grateful for the services and care that I have received.

Fantastic experience: First time visit to a dentist for a few years but all the staff here made me feel very relaxed. Very friendly, very professional and explained very clearly everytthat was happening and what treatment I needed. Would thoroughly recommend the team here to help with any of your dental needs

Fantastic experience: Nice accessible area, good parking (free if you're quick), clean new premises and friendly staff who value their clients.

Fantastic experience: The staff at the Cardiff bay practice are always really helpful and pleasant. I would highly recommend this dental practice

Fantastic experience: Very professional, highly recommended

Fantastic experience: The team collectively take the pain out of paying a visit to the Dentist. Professional with kid gloves!

Fantastic experience: Having had a bit of a nightmare with other Bupa dental centres in Cardiff (including one which claims to be a Platinum practice), I can confidently say Mermaid Quay is the most professional and helpful dental practice in the area. Despite coming to them being quite fed up and underwhelmed with my dental journey at that point, everyone went out of their way to help me and ensure I was treated with care. For services they were unable to provide, they promptly referred me to the correct person and made sure it was a smooth journey. With the treatments I’ve had at Mermaid Quay, they’ve always been thoroughly well explained with an exceptionally high standard of work. I’ve been under the care of Nia and Juliet who have been incredible. I can occasionally be nervous due to previous experiences, but they always create a calm and fun atmosphere which makes a huge difference. I can’t recommend the team here enough. From the moment you walk in, the reception team are friendly and make sure they go above and beyond to ensure you have everything you need.

Fantastic experience: I’m not great at the dentist, but the staff at mermaid quay are amazing. From reception to surgeons. I’m always made to feel welcome and put at ease. You’re treated as an individual and needs are always met. Fantastic service all round.