mydentist, The Broadway, St. Ives

Fantastic experience: Very professional service and very helpful.

Fantastic experience: Gentle, efficient, very little discomfort, fillings all Completed successfully. Friendly knowledgeable and empathetic.

Fantastic experience: Nice friendly staff great dentist.

Fantastic experience: I had Invisalign two years ago. What a difference. Really pleased.

Fantastic experience: Since using this dentist my confidence is back can find no fault with staff and my dentist brilliant ty

Fantastic experience: Eleni is a wonderful Dentist and a welcoming person. Gemma on Reception is lovely to deal with, very professional and friendly.

Fantastic experience: The reception team are always very friendly and helpful and the dentists explain any treatment or advice very clearly

Fantastic experience: Have had a variety of dentists while I’ve been here, all of which were excellent. They are busy, but once you’re in, they do a great job.

Positive experience: It was interesting to see the scan of my teeth. The device was quite large and i wondered how this had been cleaned from the previous patient, but I didn’t voice my concerns and it isn’t a complaint

Fantastic experience: Always very organised and friendly. Would recommend.

Fantastic experience: On time and helpful advice

Fantastic experience: Good

Fantastic experience: Always very friendly and helpful

Fantastic experience: Great hygienist and dental nurse, pleasant and professional been going there for a number of years without problems

Fantastic experience: We had such a wonderful experience with Dr. Vaio's today. My child was a little nervous at first, but the doctor’s kindness, patience, and gentle approach made all the difference.He took the time to explain everything in a way that made my child feel comfortable and safe. The staff were also friendly and supportive, creating a welcoming atmosphere from start to finish. I’m so grateful for the excellent care and highly recommend this dentist to any parent looking for someone who truly understands children.

Fantastic experience: I had a very positive experience with the dental hygienist this morning. She was reassuring, thorough during procedures and gave me lots of informative advice on good dental practice that would improve my dental and physical health to reduce inflammation.

Fantastic experience: Easy access and very friendly staff. Fantastic hygienist so my appointment went smoothly. Very quick and thorough cleaning. The hygienist and colleague were helpful in explaining the process and also answered my questions. I will definitely go here on a regular basis.

Negative experience: Awful customer service. I've been a patient for 4 years and last Thursday and rang and nobody picked up the phone even though I was 1st in the queue. I left a message and nobody came back to me. I rang again on Monday and asked to speak to Sara. They passed me over to her. She said, this line is not very clear, I will call you back in a minute. 3 days later, I am still waiting. Definitely I am going somewhere else now.

Fantastic experience: The dentist was very professional, quick and thoroughly explained everything throughout the appointment. Also all the staff were very kind and helpful! Highly recommended!

Fantastic experience: Only took two weeks for an appointment for a broken tooth and it was repaired straight away on examination.The dentist I see is always helpful.

Fantastic experience: Both receptionist and dentist were very quick and efficient. Must be my quickest visit ever! Thank you.

Fantastic experience: Very quick, all very polite and friendly staff. 5 stars St Ives staff

Fantastic experience: All staff very professional

Fantastic experience: Always very polite and efficient down to the dentist, dentist nurse and receptionist.

Fantastic experience: All staff are very friendly, very good with my son.

Fantastic experience: Very quick to arrange appointment on the same day of asking and very quick to address issue once at appointment. Excellent service.

Fantastic experience: Very efficient and friendly receptionist. Quick and easy check-up. Overall I am very pleased with all aspects of my appointment.

Fantastic experience: Very quick and efficient, also very pleasant reception girls!

Fantastic experience: Polite, helpful, and professional staff as always! I’ve been a patient at Broadway for over 15 years!

Fantastic experience: Andrea and Emma were fabulous and I had the best hygienist experience I have ever had! The care was amazing!

Fantastic experience: Careful and thorough work on a tricky bit of dentistry I needed doing. Recommended

Fantastic experience: Vaios is an excellent dentist. Always accommodating and willing to help. Highly recommend My dentist at St Ives

Fantastic experience: I have always had fab service from this dentist, although I had some anxiety issues and they went out of their way to reassure me. Wouldn’t use any other Dentist.

Fantastic experience: Very friendly receptionists . My dentist Vi is lovely . Always puts me at ease

Fantastic experience: I felt as though everything was being done for me, and my dental health. Friendly staff, the hygienist put me at ease through my treatment

Fantastic experience: As a very nervous patient the staff were very friendly and calming.

Fantastic experience: This has now become my local dentist for last 2 years and I feel so lucky it is. Everyone at reception are attentive and friendly and my dentist and assistant couldn't be more helpful and reassuring.

Negative experience: I waited for months for my dental hygenist appointment and paid the £25 deposit. Just few days before my appointment I've got a call that they have to cancel it, as the hygienist left...really? Just now? On a top of it, if I want a refund, I have to go to the practice as due to their new system, they cannot do it over the phone. The next available appointment is in late July...plus when I asked if my appointment and deposit could be transferred to the other mydentist practice at Station Road, they said no, and I would have to pay over £100 for the treatment as I'm not their patient. This is not true, as paying for a dental hygienist treatment is not in the NHS band, therefore it's the same. This place is getting worse and worse. A lovely dental hygienist called Elaine used to work there and she also left years ago...what's going on in this place? Not to mention, that there's supposed to be a cancellation time frame. If I don't go to my appointment, I'll lose my deposit, but it's okay to cancel my appointment within 2 working days? Update: I got there yesterday around 4:45pm (the earliest I could after work) and the door was closed. There's a ring bell for assistance, so I pressed it but nothing happened. I did it few more times in the next 5 minutes, and although the door was closed, I could hear noises and people talking. So I decided to call them in case they are busy with another patient and the phone said: "you are second in the queue, please hold". So I did and about a minute later the tone changed to: "we cannot take your call this time, please try later". I tried one more time to ring the doorbell and finally someone came out, a very rude person who I explained I would like to get my deposit back and she said the receptionist went home, she doesn't know how to do it and she is alone there. She said call on Monday but what for if they cannot refund the deposit via phone? She didn't apologise but showed a bit of an attitude and clearly lied being alone, when I heard different voices. This place is highly unprofessional and doesn't function well. I called the other practice at Station Road and got an appointment for Tuesday. It didn't cost £100.

Fantastic experience: Very pleased with staff and service

Negative experience: Like many others without warning I was moved over from NHS to private dental care. After speaking to reception on Monday to repair a filling that had come out I was quoted an upfront charge of £125 but maybe charged a bit more on the day. My appointment was on Thursday I was charged an additional £245 for the filling and my original £125 payment became an emergency appointment. In the end I paid £370 a lot more than I was quoted. I was never told the up front costs was going to pay for an emergency appointment that I had to wait 4 days to get. I did complain to the receptionist on the day but she was very abrupt with me. Update after head office left a message for me to contact the practice manager I did but was a total waste of my time. To make matters worse my new filling dropped out. Fortunately there are other dentists around not charging more for the same service. So much for being a customer for over 30 years.

Fantastic experience: Polite, experts, helpful.

Fantastic experience: Very nice dentist I was seen on time .he made me feel relaxed. Explained everything that had to be done .as you can tell I am a nervous patient ..but he put my mind at ease. So thanks

Fantastic experience: Very good treatment 200% care for the patient

Fantastic experience: I have been attended to by Eleni at mydentist for a number of years now and have always found her to be understanding & helpful for a successful result. I would highly recommend Eleni.

Fantastic experience: I just want to leave this review for the excellent service I have just received. I have been a patient since 2006, but I needed extensive peri dental work this time around. The receptionist Amy, dental nurse Emma and Dentist, Marina Dourou were first class and did everything to explain the procedure and put my mind at ease. I was pleased to receive the local anaesthetic, which was Lidocane and the first procedure lasted @ 45 minutes. I now have the follow up appointment booked in for two week's time for another 45 minutes to complete the other side of my mouth. No one likes visiting the dentist, least of all myself. Who can actually say they look forward to having all those fingers and instruments in their mouths? Everyone at {my} dentist at The Broadway, St Ives were fantastic and I would highly recommend them for their professionalism and outstanding expertise.

Fantastic experience: For a dentists very good. I am not very good with them but quite happy to go lovely dentists and nice staff.

Fantastic experience: So happy with my recent dental work The dentist was very through, explained everything, was extremely professional but at the same time compassionate All the staff have been helpful, kind and the whole treatment was made a pleasure - Thank you all

Negative experience: Myself and family have been going to this dentist for the last couple of years and honestly I’ve never been overly impressed. The reception staff are often too busy talking amongst themselves to give a warm and friendly welcome to their patients and I’ve always found the dentist quite passive aggressive with how she talks to me is quite patronising. The final straw has been with them removing my husband from the NHS list due to the dentist cancelling the appointment herself, after seeing a new dentist today and being told that half of what she was saying about our teeth and treatment wasn’t needed I can see she’s done us a favour! Use with caution, or just don’t use at all!!!

Fantastic experience: Dr Marina is just a fabulous no, nonsense dentist.

Fantastic experience: Great!

Fantastic experience: Fantastic dentist couldn't ask for anyone better , vaios douro is so understanding and patient.

Fantastic experience: Very helpful and very pleasant staff members

Negative experience: I have been coming to this dentist for over 10 years. I had taken my son for his 6 month check up and asked to then book mine. The receptionist then explained that because my last check up was in October 2022 that I had automatically been put on Private list. My last appointment was cancelled due to dentist not being in. She then went on to say that they had told my husband( who brought my son for his last appointment 12 months previous) to pass message on that if I didn't book appointment I would be on private list. I did not receive letter, email or text message? My husband did not get told this and also they breached patient confidentiality in telling him about my dental care. Receptionist was also quite rude. I have had many of my dental check ups cancelled sometimes on the day. I now have to find a new dentist. Very very disappointed.

Fantastic experience: Lost a filling and was seen the next day Excellent attention from the dentist and i continue ti be impressed with the service they provide

Positive experience: Always helpful and accommodating,

Fantastic experience: Highly recommend dental practice. Friendly atmosphere, high level of service. Fully professional. Superb.

Fantastic experience: Had an emergency appointment to re-cement a loose crown. I was seen within 3 hours which was amazing. Fantastic dentist and an all round great experience.

Fantastic experience: So I’m petrified of the dentist but the lady I see was amazing. I had to have to teeth removed and she had them both out in 20 mins. Minimal pain after. Will definitely be going back. Would highly recommend to anyone who is scared to boom with her.

Fantastic experience: All very good. Shame it takes so long to get an appointment, but that's not the dentist's fault. Vaios Douros has been our family dentist for some years and has always been friendly and helpful.

Fantastic experience: Great service. See you again very soon.

Fantastic experience: Friendly dentist (Vaios) who takes time and always gives great care and attention to the family. Overall great experience and staff ⭐⭐⭐⭐⭐

Fantastic experience: After bad experience with previous dentists I cant recommend MyDentist at the Broadway St Ives enough. Great service fantastic dentist, amazing hygienist and just fantastic customer service from the front desk staff. Warm, welcoming and total professionals

Fantastic experience: Pleased with the results

Fantastic experience: Very friendly and always a happy experience. Excellent service. Fully recommend them.

Fantastic experience: Very good prompt polite service

Fantastic experience: Excellent treatment I was listened to and suitable treatment to followk

Fantastic experience: Good service

Fantastic experience: Excellent Service and very good treatment

Negative experience: I’ve had lots of let downs here due to disorganisation, very disappointing. - Failed to book an xray after an appointment despite saying they would handle it and be in contact, then tried to request repayment of NHS fee as they’d left it to go for to long to reopen. They did dismiss this extra charge eventually but was a big time waste and delayed my treatment. - Rescheduled kids checkup appointment a couple of weeks before it was due to take place despite being booked months in advance. The rescheduled appointment was only available many months later but no choice so had to accept. A few weeks before this rescheduled appointment they then asked to reschedule again due to dentist availability again only offering an appointment in many months time. I had to escalate to point out that this would mean the children hadn’t had a check up in almost 2 years because of the constant reschedules. Another big was of time. - Booked and paid deposit for hygienist appointment. Money taken. Turn up to appointment to be told there’s no appointment booked and the system showed a refund had been made. No correspondence then pulled up bank statement to show no refund had been made either. Got a call later to reschedule in the afternoon and accept the fault was with their new system.

Fantastic experience: All the staff are friendly, caring, reassuring and very professional in their various roles - both my wife and I have been patients at this practice for several years and have always been very satisfied with our dental treatment

Fantastic experience: Very satisfactory experience.clear precise information provided after very thorough treatment. My dentist also answered questions asked in a very helpful and friendly manner.

Fantastic experience: Marvelous! I've had a few visits over the last few weeks. Each time Vaios and Ema have been very welcoming, explained everything and always seeking assurance that I'm comfortable. All the staff are great (I didn't get all their names). Given the fact I recently (18 months) moved 90 mins away but kept the same practice says it all! Colin

Fantastic experience: Dr Eleni Smyrniotou and her assistants gives myself and my wife outstanding dental care, more recently the wife’s denture treatment where Dr Eleni went above and beyond to sort her out in time for our holiday next week. Thank you My Dentist.

Fantastic experience: Staff always friendly and helpful. Dental services always professional. Appointments always on time.

Fantastic experience: Got an appointment quickly and dentist was very thorough in discovering the issue, agreed treatment I was comfortable with

Fantastic experience: Excellent

Fantastic experience: Quick registration. Fabulous dentist and dental nurse. Both of my children loved the dentist.

Fantastic experience: Called up to sort out my appointments , spoke with Isabel perfect customer service very helpful and friendly

Negative experience: Disappointed after taking an afternoon off work to find the dentist wasn’t there and would be another 30-45 minutes. Not very professional and no notification of lateness until I got there. Rearranged, lost an afternoons holiday and then got Covid for the next one! Usually better than this so hoping it was a one off

Fantastic experience: Had a check up, clean and 3 small white fillings as I had a little sensitivity. Lovely dentist and assistants. Thank you.

Fantastic experience: Just had my checkup at The Broadway surgery and as always I was seen by Eleni who as usual was friendly, kind and very professional. Thank you Eleni for your care. If you are looking for a dentist I can't recommend this surgery enough

Fantastic experience: Great dentist since moving here, I recommend in trying to be get into a MyDentist if you can!!

Fantastic experience: Great team, appointment kept to Time, and best of all - no pain!!

Fantastic experience: I had a great experience here. The staff were very friendly and professional and services are reasonably priced.

Fantastic experience: Great dentists always fit me in, service is impeccable, Eleni is a superb dentist, staff always kind and helpful. Would recommend

Fantastic experience: Lovely dentist, who puts my children at ease, and gives great advice. Highly recommend.

Fantastic experience: Although I was only booked in for a check up my dentist managed to help repair my tooth within my time slot so I am able to go on holiday without worrying

Fantastic experience: I came to Claire Brodie after not having been since the start of Covid. Im so glad to have visited as currently unable to get dental appointment due to shortage of denists at practice. Hygienist appointment will keep my gums and teeth in good order before i can see a dentist. Claire very thorough, teeth feel so much better and peace of mind that gum disease is at bay for longer period of time,nay not be without visit. Thank you for the tips on flossing and dental sticks too!

Fantastic experience: Such helpful staff and brilliant dentists

Negative experience: I had booked an appointment and on the day of my appointment, i was checked into their system and was asked to wait in reception for my turn to see the dentist. However, half an hour later, I was informed that no appointments were available, despite my advance booking. I was turned away from the surgery, which was very unprofessional of the staff. I complained to the manager, but they seemed to be covering for each other. The staff working there are unprofessional and poorly trained, so I suggest avoiding them if possible. I am giving one star, but I wish I could give less.

Fantastic experience: My practice for five years. Dr Douras is one of the most calm, kind and efficient dentists I've known, his 30+ years of experience is clearly evident as is his ability to manage complex patients - after some terrible luck during the lockdown I had almost monthly appointments for over a year. Everything about going to a dentist is particularly awful for the neurodiverse yet he prevents it being a terrible experience with reassurance, patience and, crucially, clear instructions! Although the use of unnecessary anaesthetic is rightly minimised pain is always well managed with additional analgesia on request if required. This is all of course achieved with the support of some excellent, professional dental nurses. I really appreciate the absence of 'upsellling' - if I could afford a hygienist or implants I probably would. As I can't it's irrelevant and a pointless, demeaning waste of time, a decent dentist understands their patient's circumstances and makes a treatment plan accordingly. I've lost teeth I might have kept for longer with more money but that's life. An extraction beats an infection every time and is only done once everything else has failed. The rest of the practice staff have always been excellent even if things were a bit fractious when NHS appointments finally resumed. The practice have, at their discretion, committed to maintaining the registrations of existing NHS patients who stay active, book checkups and don't miss appointments which is a great relief in the current climate. I've even known them to be sympathetic to the occasional appointment mix-up, some people live chaotic lives. They still deserve teeth. Sadly as of April 2023 they are still unable to take on new adult NHS patients. This is reflected across the country and the result of successive governments failing to invest, not individual dentists who on the whole want nothing more than to provide the best care to all their patients, something the current contract is making impossible and the reason this remains a five star review - the 'system' gets none! Decent teeth only for those able to pay (twice!) is a slippery, dangerous slope now being seen with GPs, across the NHS as a whole and unacceptable in a wealthy, developed country. It hasn't always been like this, vote for change before it's too late.

Positive experience: On arrival the Receptionist was very courteous, and professional in her dealings. The Dentist was extremely thorough in her inspection of my Teeth and her advice and recommendations were clear and concise.

Fantastic experience: Excellent service

Positive experience: Perfect service from arrival to being seen. Have been attending this practice for over 23 years. Highly recommended

Negative experience: Avoid this dental clinic at all costs. I have had one of the worst experiences with them. The reception staff and dentists are rude and untrained, leading me to doubt if they have ever been to school. The surgery manager is the icing on the top. They were previously known as “Broadway Surgery Dental Clinic in St Ives” and have earned a 1.5 rating. To avoid and trick the public, they have changed their name to “MyDentist, The Broadway St Ives”

Negative experience: Very disappointed with this service . I have been a patient of this surgery for around 20 years and since around 4 years ago it’s level of care has dropped at least for NHS patients . My dentist left early last year while I was waiting for treatment since then I call periodically just to be told they were hoping to have a new dentist in place in a few months ( the last time they said this would be April ). Are you actually recruiting ?

Negative experience: Bad and rude receptionists, they have no idea what are they doing and never apologise even if they are wrong.

Fantastic experience: Good scale and polish...easy appointment making along with good updates and reminders

Positive experience: Really good hygienist

Fantastic experience: Hygienist was friendly and the appointment was very quick