mydentist, Pentrebane Road, Fairwater
Information about mydentist, Pentrebane Road, Fairwater
CF5 3RE, Cardiff
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: 9h-13h
mydentist, Pentrebane Road, Fairwater is a dentist offering: dental exams and checkups, emergency appointments, dental fillings, hygiene, extractions, composite bonding, NHS appointments, dentures, whitening, straightening, and dental implants in Cardiff
Our comment from Best Dentists about mydentist, Pentrebane Road, Fairwater:
mydentist, located on Pentrebane Road in Fairwater, provides a warm and welcoming atmosphere for all patients. Visitors consistently highlight the friendly and professional staff, particularly praising Christine, the receptionist, for her exceptional kindness and ability to put patients at ease.
Patients have shared their experiences of feeling comfortable and reassured during their visits, even those with dental anxiety. The dentists, including Dr. Hajira Tanveer, Dr. Shilpa, and others, are noted for their gentle approach, thorough explanations, and willingness to answer questions, which greatly helps alleviate nervousness.
Key aspects appreciated by clients include:
- Friendly and accommodating reception team
- Skilled and professional dentists who prioritize patient comfort
- Efficient service with a focus on emergency care when needed
- A welcoming environment that caters to both children and adults, including those with additional needs.
Overall, mydentist is highly recommended for anyone seeking compassionate and effective dental care in Fairwater.
Services and Treatments
mydentist, Pentrebane Road, Fairwater: Reviews
Negative experience: I was tipped off by a health visitor that this dentist was accepting NHS patients so I called them to ask. They said yes and explained the sign up process and charge for consultation but once I was there and was quoted £600 for fillings I realised I'd been registered privately without my agreement and was misinformed which the receptionist denied.
Fantastic experience: I saw Dr. Ahmed for the first time today, and I cannot recommend him highly enough. He is a lovely and professional young man who truly cares about his patients. I have always been quite anxious about visiting the dentist, but his gentle approach and expertise put me completely at ease. An excellent experience overall. It was also a pleasure to be greeted by Chris,who is lovely and very professional.
Fantastic experience: Receptionist makes you feel.so welcome an goes above and beyond to help..dentist made me feel so relaxed explained everything perfect taken away my long time fear of dentists and made me feel.very comfortable many thanks to all
We are happy to hear our receptionist and dentist helped overcome your fear. Thank you for trusting us with your care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Fantastic staff all round ,very polite, easy going, and receptionist christine is very helpful chatty understanding. Its sad that the contracts dont last long as you never keep the same dentist ): 2nd time Lauren the receptionist was 10/10 i i had a terrible infection ,she fitted me in same day ,lovely polite receptionist ,i cant thank the dentist Ahmed and Dan enough for there fantatsic work, reasuring me&squeezing me in-between patients to get me out of Pain! And the probpem sorted,My pain was a good at a 10 he was gentle as he could i left there with HUGE relief of pain. Pain went down to a good 4/5
Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: I am absolutely petrified of the dentist so when attending my first appointment I was extremely nervous. But the receptionist ( i think her names christine) was very welcoming and made me feel at ease. When meeting my dentist Osian and his assistant ( again sorry I forgot her name ) , I told them of my fear and straight away they made me feel calm and made sure I was ok throughout. I really can't thank them enough and im so glad i have found a dentist I feel comfortable going to. It makes a huge difference when you feel listened to and understood, thankyou!
Hi Chloe. We are pleased to hear our team helped you feel comfortable and understood during your visit. It's wonderful to know that Christine at reception, Dr. Osian, and his assistant were all attentive to your concerns and made you feel at ease throughout your appointment. We understand that dental anxiety is common, and we strive to create a welcoming environment for all our patients. Thank you for sharing your positive experience, and we look forward to continuing to provide you with caring and compassionate dental care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: My son was seen by Asillia & Cheyenne to say he has some challenges with his neuro diverse issues in which his anxieties will be through the roof is defo & understatement. However the whole team were brilliant and not did he have a check up but agreed they would treat him same day which worked fantastic for my sons anxieties . Thank you so much all for your understanding & patience. you were brilliant
Hi Andrea. We are pleased to hear about your son's positive experience with our team, especially considering his neurodiverse challenges and anxiety. It's wonderful that Asillia, Cheyenne, and the rest of our staff were able to provide a comfortable environment for him. We always strive to accommodate our patients' individual needs, and we're glad we could perform both the check-up and treatment on the same day to help manage your son's anxieties. We appreciate your kind words and are happy we could make the dental visit a positive one for your family.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Was at the dentist yesterday was talking to the lovely Christine receptionist she mentioned they have a hygienist that comes in every other week. Chris booked me in today for a clean with the lovely hygienist her name is Rhianon what a lovely lady she is makes you feel at ease did a fab job aswell really pleased. The dental nurse is also lovely. I will be going now every 3 months. Thank you Christine had you. not have told me about this I wouldn't have known.
Hi Alison. We're pleased to hear about your positive experience with our hygienist Rhianon and the lovely dental nurse. It's wonderful to know that Rhianon made you feel at ease and did a fabulous job with your cleaning. We're also glad that Christine at reception was helpful in informing you about our hygienist services. Thank you for sharing your feedback and for choosing to come back every 3 months. We appreciate your trust in our team!
Kind Regards
mydentist Patient Support Team
Fantastic experience: My daughter was sent here yesterday for urgent medical care and I cannot thank them enough, she was in severe pain for a few days but is now, thankfully out of pain thanks to this dentist. A special thanks to the receptionist, Christine - lovely lady who is a credit to the practice and very warm and welcoming. Thanks again, I really appreciate it, it means an awful lot!
We're happy to hear about your positive experience at mydentist, Pentrebane Road. Thank you for sharing your feedback with us. We're glad we were able to provide urgent care for your daughter and alleviate her severe pain. It's wonderful to know that Christine, our receptionist, made you feel welcome and comfortable during your visit. We appreciate your kind words and are grateful for the opportunity to have been of service to you and your daughter.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have found Dr Aseel who has been treating me for gum disease very professional and clear with her instructions. She is also willing to answer any questions that I might have. The receptionist is always very chatty and friendly but I have been asked to change my appointment time and date a number of times.
Your review is greatly appreciated. We are delighted to hear about your positive experience with Dr. Aseel and her professional approach to treating your gum disease. It's wonderful to know that she provides clear instructions and is willing to answer any questions you may have. This kind of patient-centered care is what we strive for. Thank you for taking the time to share your feedback with us, as it helps us understand what we're doing well. We value your input and your trust in our dental services.
Kind Regards
mydentist Patient Support Team
Negative experience: Absolutley shocking at my experience, my partner took my daughter for an appointment, they were very rude, not friendly at all, or welcoming, and didnt even do a very good job, disappointed to say the least, my daughter was nervous enough without someone being so unfriendly,
It's regrettable to hear about your daughters experience at mydentist. If you could contact us at 029 2056 2306 to discuss your concerns further as we would appreciate the opportunity to look into this.
Kind regards,
mydentist Patient Support Team
Fantastic experience: Excellent service, nothing to much trouble, very relaxing. Christine was wonderful, very helpful.
Thanks for the positive feedback, Jackie! We appreciate your kind words about our service and Christine.
Kind Regards
mydentist Patient Support Team
Fantastic experience: After years of being placed at the back of NHS waiting lists from moving around and having inconsistent and terrible experiences with private clinics, a friend suggested this clinic after their own positive experience. I was very anxious about it due to said previous experiences but I am so glad I came here. All of the staff, from Christine in reception to the dental team itself (apologies for forgetting names but shout out to Meg the dentist), were fantastic. They were clear, consise but most importantly kind,which I hadn't experienced with dental treatment for a long long while. I left feeling very happy that a treatment plan was in place which was explained thoroughly and with kindness. I cannot stress how important that is for people who have lots of anxiety, especially around dental problems. Thank you so much all!
We're delighted to hear about your positive experience at mydentist, Pentrebane Road. Thank you for sharing your feedback! We're especially glad that our team, including Christine at reception and Meg the dentist, were able to provide you with clear, concise, and kind treatment. We understand the importance of a caring approach, particularly for patients with dental anxiety, and we're happy we could make you feel comfortable. It's wonderful to know that you left feeling satisfied with your thoroughly explained treatment plan. We appreciate your kind words and look forward to continuing to provide you with excellent dental care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Had an extraction this am very attentive ,thank you ....DrAsseel
We are overjoyed to hear about your positive experience with Dr. Asseel. Thank you for sharing your feedback!
Kind Regards
mydentist Patient Support Team
Fantastic experience: I'm was petrified of going to the dentist shaking as I stood outside .then I went in and the first person I saw was Christine on reception she was lovely put me at ease . l saw my dentist Megan Edney Megan was lovely as she could see I was really nervous she brilliant . and the dental nurse madonna was very nice .my experience with all the staff was brilliant I'm not worried about going to the dentist now xx
Thank you immensely for sharing your positive experience at mydentist, Pentrebane Road. We're thrilled to hear that our team helped put you at ease during your visit. Your comfort is our priority, and we're glad that Christine at reception, Dr. Megan Edney, and Madonna, the dental nurse, all contributed to making your experience a pleasant one. It's wonderful to know that you're no longer worried about visiting the dentist. We appreciate your kind words and look forward to continuing to provide you with excellent dental care in a comfortable environment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Lovely dentist very welcoming.. Receptionists very helpfull would absolutely recommend this dentist best I've been too there all so happy to help and the treatment is outstanding. 5 stars .
Thank you for your wonderful 5-star review! We're thrilled you found our team welcoming, our receptionists helpful, and our treatment outstanding. We appreciate your recommendation and look forward to continuing to provide you with excellent dental care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Managed to get an emergency appointment here for a tooth extraction in two days when my own dentist couldn't fit me in for nearly a month. Reception staff were fantastic, really welcoming and friendly. Was treated by Megan, who went out of her way to explain the x-ray, discuss the options and talked me through every step of the process. After what felt like quite a battle to coax my non-compliant tooth & root out (which happily came out in one piece), again she took the time to talk me through the after care need and to get straight back in touch if any complications. For what was obviously not a particularly pleasant experience, the team here really could not have treated me any better. So, so grateful and could not recommend highly enough. Thanks guys!
We're utterly delighted to hear about your positive experience at mydentist. Thank you for sharing your feedback! We're especially pleased that our reception staff were welcoming and friendly, and that Megan took the time to explain everything thoroughly during your tooth extraction procedure. We understand that dental visits, especially emergency ones, can be stressful, so we're glad we could provide you with excellent care and support throughout your visit. Your recommendation means a lot to us, and we're grateful for your kind words about our team.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Went to my dentist on Pentrebane Road this morning for my eldest daughter. She is absolutely petrified of the dentist!! The receptionist Christine was absolutely lovely, was speaking to myself and making sure my daughter was okay and was very welcoming, professional and polite!! Christine was so helpful and my eldest daughter immediately felt at ease whilst Christine was talking to her!! The Dentist she saw today her name was Megan was incredible with my eldest daughter!! She talked her through everything that was going to happen, she explained to both me and my partner what the next steps where and really tried to make my eldest daughter as relaxed and reassured as much as possible!! My eldest daughter has addition needs and not many dentists have the patience for her but Megan had all the time in the world for her and answered every question my eldest daughter had (and there was quite a few) Megan also gave us a toothpaste she recommends for children and adults with additional needs as brushing my eldest teeth is quite a challenge, we ordered the toothpaste straight away and hoping this helps!! Madonna the dental nurse that was also in the room with us was lovely and made my daughter feel special for being there. Made my eldest daughter also feel at ease and made her smile and laugh which really made her experience at the dentist today!! Madonna gave her 2 stickers for being brave and made her a glove balloon chicken (which my eldest daughter found hilarious!!) She came out of the room smiling and shouted ‘this is the best dentist ever’ I honestly can not thank the staff there enough for being so patient and understanding!! Overall I highly recommend this dentist, nothing but amazing from start to finish!! Thankyou to all the staff there that have helped one very anxious girl today!!
Thank you for sharing your positive experience at mydentist on Pentrebane Road. We are thrilled to hear that our team made your daughter feel comfortable and at ease during her visit. It's wonderful to know that Christine, Megan, and Madonna were able to provide such excellent care and support for your eldest daughter, especially considering her additional needs. We're glad that Megan's recommendation for toothpaste was helpful, and that Madonna's efforts to make your daughter smile and laugh were successful. Our goal is to make every visit as pleasant as possible for all our patients, and we're delighted that we were able to achieve that for your family. We appreciate your kind words and recommendation, and look forward to seeing you again for future appointments.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent service, polite, friendly and punctual
We're utterly delighted to hear about your excellent service experience at mydentist, Pentrebane Road, Fairwater. Thank you for your kind words, Gareth.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Just left this lovely establishment and the staff were very efficient,kind and thorough. Christine is the first person you meet on reception, Cheyenne the dental assistant and the lovely Shilpa my dentist. Thankyou everyone and keep up the good work.
We are thrilled to hear about your positive experience at mydentist, Pentrebane Road, Fairwater. Thank you for your kind words and we appreciate your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Took my daughter today for an emergency appointment. All the staff were brilliant with her! The dentist and dental nurse were amazing. They talked her through everything they were doing and made her feel at ease. She has a huge fear of the dentist but they made the experience alot easier for her. I would definitely recommend this dental practice to anyone! Also a big thankyou to the receptionist Lisa who really kind and helpful.
Thank you for your detailed review, Vicky! We're truly glad to hear that our staff made your daughter feel at ease during her emergency appointment. It's wonderful to know that the dentist and dental nurse were able to talk her through everything and help alleviate her fear of the dentist. We understand how important it is to create a comfortable environment, especially for patients with dental anxiety. We appreciate your recommendation and will certainly pass on your kind words to the entire team, including Lisa at reception. Your feedback helps us continue to provide the best possible care for all our patients..
Kind Regards
mydentist Patient Support Team
Fantastic experience: Visited this dentist yesterday as an emergency .I am petrified of dentists but I can honestly say I've never been felt so at ease I have a fobia about tooth extraction but I had a tooth extraction yesterday only after they made me feel. So at ease can't thank you enough even the receptionist made me. Feel at ease thankyou all I was so frightened until they all put me at ease
Your positive feedback is much appriciated. We are glad to hear that you felt at ease during your visit. Thank you for sharing your experience with us.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: At my dentist we have a friendly and helpful team. The dentist are very professional Christine and Lisa are very accommodating to all patients who enjoy coming back to see all of the team.
We're delighted to hear that you find our team friendly and professional. Thank you for your positive feedback about Christine and Lisa, and how accommodating they are to all patients. It's wonderful to know that our patients enjoy coming back to see the entire team. We truly appreciate your kind words and look forward to continuing to provide you with excellent dental care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Visited the dentist Thursday and what a pleasant surprise. I have always been petrified of the dentist. This visit however a totally different experience. From the friendly face greeting me at the reception Chris to the nurse Cheyenne and the totally amazing dentist Asseel. Well done all and looking forward to seeing you all again soon. (never thought I'd say that about the dentist). Highly recommended
We are thrilled to hear about your positive experience at mydentist! It's wonderful to know that our team, from Chris at reception to Cheyenne the nurse and Dr. Asseel, made such a great impression on you. We understand that dental visits can be intimidating for many people, so we're especially pleased that we were able to make your visit a pleasant one. Thank you for taking the time to share your feedback and for recommending us, Catherine. We look forward to seeing you again soon!
Kind Regards
mydentist Patient Support Team
Fantastic experience: My experience with my dentist have been lovely Lisa the receptionist have been very helpful my dentist is very patient with me as she knows I suffer with anxiety.
Thanks for sharing your positive experience with mydentist. Lisa and the team are glad to hear that you felt supported during your visit.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I've been visiting Shilpa for some time now. After being with many other dentists over time, I have noted the difference in her kind, caring and knowledgeable work. In fact the whole team including Christine have been absolute stars. Thanks
Thank you for such a lovely review for the practice. They are a wonderful team who I know work hard to offer exceptional care for their patients. Thank you for your lovely comments for Shilpa, she will be thrilled to hear your kind words.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I don't have a NHS Dentist. Called Fairwater and they booked me in private. They took exrays and gave be suggestions how to maintain the assessment. They said it will be okay until I get to my dentist in Goa. Thank you
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Shilpa and her team are very professional and knowledgeable, also very caring and considerate and have made every visit of mine very good.
Its lovely to hear that you trust the practice with your dental care. Thank you so much for your wonderful review and we look forward to welcoming you back to the practice for your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I am new to this dental practice. Just want to say how well I was treated by the staff. The receptionist Christine is welcoming and friendly and is very knowledgable. My dentist Hajira Tanveer was excellent, she was very happy to help with any queries I had. During my treatment she was gentle kind and professional. Thankyou to you all. Mrs Macnamara.
Hi, Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Christine, Hajira and the practice team.
We look forward to welcoming you back to the practice for your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have been using this Dentist since I was a child.All the staff from reception to dental assistant and the Dentist are excellent. Never a problem getting an appointment either. I would not want to go anywhere else. Amazing service.
Hi Helen, Thank you for such a wonderful review for our practice which is very much appreciated. Thank you for sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I don’t know anyone who likes going to the dentist, but if you have to go, as I have yesterday and today, you won’t find anywhere better than mydentist Pentrebane Road. After suffering with a tooth abscess for the past four days, Shilpa started me on antibiotics and took the offending tooth out this morning. What a wonderful relief! Shilpa doesn’t pull any punches, she tells you exactly what the procedure entails, is always professional but kind and reassuring. I have been coming to this practice for many years and always find the same caring attitude from all the staff, Chris is the receptionist and is a friendly face ready to put you at ease. All the nurses are the same. Today, Shilpa has been my saviour and I’d like to say a big thank you to her and the team at Pentrebane Road mydentist.
Hi Christine, Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Shilpa and the practice team.
We look forward to welcoming you back to the practice for your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I would just like to thank Hajira Tanveer for my recent dental composite bonding, it was a great experience from start to finish and exactly what I wanted. Hajira has always been so thorough and put me at ease as soon as I started the treatment. I would also like to thank the receptionists especially Christine who booked all my appointments and is always happy and helpful. Great experience and would recommend going to my dentist and Hajira Tanveer
Thank you for taking the time to leave the practice a 5 star review. Its lovely to hear that you trusted the practice with your dental care and I'm really happy to hear that your treatment went so well. It’s great to know that following your visit you would recommend us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have nothing but praise for this dental surgery staff and shilpa has been amazing. I have hated dentists my whole life, they have put me at ease and have given amazing treatment . Thank you
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review. We understand how people may be frightened of attending the dentist. Its therefore really important to us that our patients feel comfortable and reassured whilst in our care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Christine was extremely helpful. Full of knowledge and very understanding. Explained the process very clearly also took time to speak to the dentist in question to find extra information for us and to ring us back. I feel Christine is an asset to the Dental Practice We left the conversation with full understanding and knowing where we stood. Thank you Christine very much. Highly recommend.
Thank you for your 5 star review and recommendation. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the Practice Team. We have a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Having been petrified of the dentist for 20+ years I finally plucked up the courage to visit My Dentist's on Pentrebane Road. I had mixed reviews off other people but decided to make my own opinion. On my first visit, I’m not ashamed to say I had to take medication to calm myself down. I needed NOT bother , Meg was absolutely amazing with me (also Jay) There are no words to express how grateful I am to Meg and Jay. My next comment might seem extreme to some people but I have finally got my smile and life back. NOT AFRAID ANYMORE
Hi Joanne, we understand how people may be frightened of the attending the dentist. Its therefore really important to us that our patients feel comfortable and reassured whilst in our care. It’s great to hear that your Meg and Jay communicated your treatment with you so well and that following your visit that you feel happy about attending again. Keep on smiling!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Visits to the dentist always heightens my anxiety but Christine always welcomes me with a smile & helps ease my anxiety by engaging in pleasantries regarding vacations, beauty etc. Shilpa is great & always offers reassurance through your any treatments that I may have. Overall a great dental team.
Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Shilpa, Christine and the practice team.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
mydentist Patient Support Team
Fantastic experience: Thanks Dr.Hajira Tanveer for your upmost professionalism as always.
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Great dentist simple
Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Lovely practice, kind efficient staff! Did a good job extracting my tooth! Well recommended!
Hi Mary, I'm happy to hear your treatment went well. Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to mydentist for your next appointment.
Kind Regards
mydentist Patient Support Team
Negative experience: I wouldn’t recommend for people with neurodivergence, anxiety a phobia of the dentist or anyone seeking nhs treatment. Although I was late to the appointment which I apologised, and tried to ring up to let them know, But couldn’t get through. I arrived and the receptionist ignored me on the phone, once waiting for her to finish, I explained & They were not understanding of this & didn’t care for my personal situation this made to feel humiliated and let down by them. So when I asked what to do next she was reluctant to help and book another appointment unless I paid. Saying I wouldn’t find another nhs dentist. No apology for how I was made to feel after telling her I felt uncomfortable. The appointment before this I was greeted rudely by the dentist, not introduced to anybody. Then the dentist questioned my medical history and made me feel uncomfortable which caused a panic attack, theyve made my anxiety worse and was really nervous to go to the next appointment. I felt judged and let down by the practice as someone who has trouble with going to the dentist. I understand I was the one in the wrong being late only 5 mins late but made to feel like that was unnecessary and unprofessional in my opinion. I am travelling and wasting petrol for over half an hour to get to the dentist to be rudely spoken too and judged and not seen because I don’t know the area and are a little late. Do not recommend.
Good afternoon Ingmarie, thank you for taking the time to leave your review and apologies I have only just responded to you. I am sorry to hear of your concerns and that you were unhappy with your time in practice and for how this made you feel. Please can you contact the practice manager to discuss your experience in further detail.
Kind regards, Leanne.
Fantastic experience: Christine at the reception is good and nice to patients, dentist Megan work professional
Hi, Thank you for taking the time to leave us a 5-star review. It is very much appreciated. I am so very pleased to read your positive comments for Christine and Megan.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
mydentist Patient Support Team
Fantastic experience: A big thank you to Christine the receptionist and Hajira the dentist for going out of their way and finding a time slot at short notice to have a tooth taken out. Great service all round as ever.
Thank you for such a wonderful review for our practice which is very much appreciated. Thank you for sharing your patient experience with us.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Lovely dentist, lovely staff. Always happy and friendly. I haven't been to the dentist for almost 50 years, and I was very nervous. Christine, on reception, always lightened my mood and helped with my nerves before getting into my dentist - Shilpa's - chair. Shilpa is very good at her job & has made my trip to the dentist less traumatising! Im very happy to have found her
Thank you for your 5-star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Professional, Friendly and helpful staff
Thank you for your 5-star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: I just want to thank both Shilpa and Christine the receptionist for all their kindness and support in trying to pursuade my daughter to have her cracked baby tooth removed. There was alot of drama and tears from my daughter, but Christine was so kind and patient and managed to stop the tears and pursuade her to go through with the procedure. Shilpa was reassuring and patient with my daughter. I can't thank you both enough.
Thank you for your 5-star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Highly recommend this dentist, as an extremely nervous patient who hates visiting the dentist. From Christine at reception, who is a warm, friendly and helpful person, to the amazing dentist Shilpa, who always reassures and lessens my anxiety. Truly the best of dentists.
Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well and that you would recommend us.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: I am a new patient , my dentist is very efficient . She does what needs to be done , she is very quick and accurate
Thank you for your 5-star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Excellent service , very professional, friendly staff.
Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Positive experience: I have not been let down with the work I have received from my dentist I am pleased with the results & work I have had done thank u very much to all staff & has been very reliable
Thank you for taking the time to leave us a 3-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Christine (receptionist at fairwater, my dentist) is very welcoming and friendly, always has a smile on her face, very lovely and warming
Thank you for such a lovely review for our practice. They are a great team who really care for their patients.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: They’ve Been my dentist for many many years. Friendly, helpful and caring. Nobody likes the dentist, but always put my children and myself at ease. 5* from us.
Its lovely to hear that you trust the practice with your dental care. Thank you so much for your review and recommendation.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Took our daughter today who hasn't been since COVID. Staff where absolutely lovely and completely understanding of her autism. Christine was amazing with her. She even gave her a cuddley owl to take with her. Thank you.
Thank you for such a lovely review for our practice. They are a great team who really care for their patients.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: I'd highly recommend this dental practice...I've been terrified of dentists since I was a child but they made me feel so at ease. Christine the receptionist is super friendly and my dentist...Shilpa...was very gentle and explained everything thoroughly. Thank you so much everyone!!
Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well and that you would recommend us.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: To all staff just to say thank you hajeera
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: The standard of service is exceptional. Lovely, helpful, friendly staff the practice is spotless. My dentist is amazing.
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Absolutely brilliant dentist, lovely people, friendly atmosphere as soon as you walk through the door from reception staff. everything explained to you the treatment you need, and quick appointment booking.
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
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{my}dentist Patient Support Team
Fantastic experience: My daughter has never been to the dentist. She was scared to come and have her teeth checked. The receptionist Christine was so friendly and made my daughter feel at ease. She left with a cuddle toy (in the photo) to bring to her next appointment. I definitely recommend this dentist in Fairwater. The dentist and dentist assistant were also both so friendly and helpful. Thank you
Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well and that you would recommend us.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Prompt and efficient service . My son needed attention for a broken / chipped front tooth . Appointment given as soon as possible - very thankful
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Been with this dentist since I was a young girl I'm 57 now and still use this dentist today. I have not had a bad experience and everyone here is friendly and caring.
Thank you for your 5-star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Fantastic Dentist, Lovely welcoming place, staff are Amazing so helpful
Thank you for such a lovely review for our practice. They are a great team who really care for their patients.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Fantastic service, made to feel welcome
Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Just want to give my thanks to my dentist. I’m a very anxious person when it comes to treatment. But I can honestly say I was made to feel very relaxed. I’m the sort of person who would have treatment then leave it till I need more . But this time I’m very happy to continue with treatment needed thanks to my dentist. So thanks you so much Paul
Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well and that you would recommend us.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Absolutely brilliant practice Christine and Lisa on reception very efficient. Hajira and dental staff explain all procedures clearly and make you feel very relaxed and provided a pain free appointment.... just what you need from a dentist!!
Thank you for your 5 star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: From the lovely receptionist Christine to Dentist Shilpa and assistant Georgia my nerves at seeing a dentist after too many years of avoiding it were easily calmed and in no way was I made to feel ridiculous. Shilpa couldn't have been more gentle and every step was explained.. I feel much more relaxed about my ongoing treatment and wish I'd gone to this practice much sooner.
Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well and that you would recommend us.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Such a friendly and welcoming practice. Excellent receptionist and Amazingly swift and smooth treatment from the dentist - thank you!
Thank you for such a lovely review for our practice. They are a great team who really care for their patients.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: My first visit which I was nervous about. I was met by very helpful and informative staff. It was really nice to find a dentist that is understanding and explains well your possible problems, treatments etc.
Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Never had such a good experience at a dentist before, quick, professional and very welcoming
Thank you for such a lovely review for our practice. They are a great team who really care for their patients.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Absolutely first class service. Everyone at the practice very professional, friendly and caring. Thank you
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Excellent receptionist very helpful
Thank you for your 5-star review. I have forwarded your feedback to the reception team who will very much appreciate your comments.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: This is why I love my job. All these wonderful reviews just goes to show what a fantastic friendly practice we have. Patients are really pleased with the service they receive at our practice. Our dentists Dr Shilpa, Rosie and Haj are qualified professionals who excel in patients needs both private and nhs. We also have nurses Natalie Sam AJ Arianna and myself Christine on Reception. Our manager Tayer Witchell is extremely pleased with the excellent 5 star rating and reviews that my dentist in Pentrebane road, Fairwater continue to receive. Many thanks Mrs Deborah Morgan for your recent review after your experience at the practice, and the praise for Dr Shilpa helping you regain your confidence, and giving you back your lovely smile. All our dentists have gained excellent reviews for their professionalism. We do have a brilliant team.
Good Morning Christine
Thank you for taking the time to leave us a 5 star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: My dentist haj has been really helpful the receptionist Christine is really supportive and kind to nervous patients I can't fault the staff I would recommend the practice for low prices on NHS and private
Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well and that you would recommend us.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Thankyou receptionist Christine for all your support at my dentist excellent care and support
They are a lovely practice and I know that Christine will be thrilled with your review and recommendation.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: I joined this dentist just before the pandemic, and after not attending a dentist for several years as I’m a very nervous patient. I had lost so much confidents in myself and would not smile with my mouth open in pictures anymore. This dentist are very welcoming , reception staff are lovely and Hajira and dental nurses made me feel at ease and gave me my smile back. She tells me everything she will be doing and she’s so gentle. I am still nervous but I actually look forward to going now. I would highly recommend this dentist. All the staff and the other dentist lady are fab. Thankyou to all of you !
Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well and that you would recommend us.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: The people here are all very friendly and polight can't do enough very recommended
Thank you for your 5-star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Really professional kind service receptionist very welcoming helped me get registered so look forward to my next visit for teeth to be pulled out
Thank you for your wonderful comments and 5 star review!
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Such a warm and welcoming practice. SO friendly and welcoming just what you need to help with your nerves and anxiety as nobody likes the dentist. Thank you all so much!
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Brilliant service. Staff are fantastic
Thank you for taking the time to leave us a 5 star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Very friendly service, Christine the receptionist was very helpful :) I’d recommend anyone visiting this practice x
Thank you for your 5 star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Positive experience: I don't like going to the dentist but I never miss an appointment and my dentist is really good with me
Thank you for taking the time to leave us a 4 star review. We look forward to welcoming you back to {my}dentist for your next appointment.
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{my}dentist Patient Support Team
Fantastic experience: Myself and children attend this dentist very welcoming and great with the children
Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Started having a lot of problems with my teeth lost 1 tiny 1 then a few more unfortunately during the locked down changes happened inbetween treament so when able alot of what was achieved had to be restructed! then finally today after excellent service by reception Christine thku and my Dentist Shipla i can now SMILE AGAIN i cried with joy couldnt have ask for anything better than the treatment and support emotionally as well a phycical THKU THKU THKU FROM THE TOP MIDDLE AND BOTTOM OF MY HEART XXX
Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: The dentist called Dr. Tanveer has been great with treating my chronic gum issues. Did a full perio clean top and bottom , and was very deft and sensitive performing the treatment. Dr. Tanveer also is very approachable and willing to explain in detail answers to my many questions. Really great dentist. Also, her current dental technician who works with her is nice, too.
Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Dr Tanveer.
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{my}dentist Patient Support Team
Fantastic experience: Friendly staff, great and speedy treatment. No complaints!
Thank you for your 5 star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: I phoned up hoping for a quick appointment as a tooth the dentist had tried hard to save last month was still giving me pain, Christine the receptionist was great, she said she would fit me in as soon as possible, which she did, after an Xray we all decided that the tooth needed to come out. it was done so quick and painless it was out before I knew it. my dentist Dr Hajlra Tanveer put me at ease before hand as I do not like needles, the receptionist and dentists are always welcoming and professional
Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team. We look forward to welcoming you back to {my}dentist for your next appointment.
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{my}dentist Patient Support Team
Fantastic experience: excellent emergency service got us sorted without an.appointment got a prescription and an appointment for extraction for next week. thank you christine much appreciated
Thank you for taking the time to leave us a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
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{my}dentist Patient Support Team
Fantastic experience: Great dentist, done the work i needed done pain free and efficient. Great receptionist helped me get the appointments needed in a short span of time, getting me cancellations etc. Great Service all round
Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: I cannot fault this dentist the staff are always very polite and helpful. Mrs Shilpa kondapalli is very caring and always does a fantastic work on your teeth plus she explain everything to you about the work she going to do with your teeth. They are an excellent team, I would recommend this dentist.
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
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{my}dentist Patient Support Team
Fantastic experience: What a fantastic team.. Our daughter is getting married tomorrow and one of my wifes veneers fell off at 2pm.. We phoned our cardiff dentist no offer of help.. we then phoned and phoned to see if anyone could fit us in to stick ot back on.. After many calls we tried this practice.. christine on the reception was lovely and really understood the situation.. we came up immediately and they got thr tooth repaired this afternoon.. If you can imagine it would have been awful for her to have wedding photos with a missing tooth!! Thank you so much to christine dr shilpa and aj who all offered to stay late to sort us out..what a great team Cant say enough how grateful we are
Thank you for such a wonderful review for our practice which is very much appreciated. Thank you for sharing your patient experience with us.
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{my}dentist Patient Support Team
Fantastic experience: Brillant service by Christine best receptionist ever helped me I had a veneer come out and my daughters wedding Is tomorrow. She was amazing helped me out and was the first out of around 20 other dentists I called for an emergency!! I’m moving to this practice and my husband. Thank you Christine again
Thank you for your 5 star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
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{my}dentist Patient Support Team
Fantastic experience: After having not been able to see a dentist for 3 or 4 years, we were given a chance by mydentist a few months ago. Helpful and understanding from reception staff to dentist. My family can be chaotic, but they have accommodated that, and my ASD son brilliantly. Couldn't recommend more.
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
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{my}dentist Patient Support Team
Fantastic experience: Very professional dentist, really impressed with the work and the receptionist was really helpful and compassionate. Many thanks to her. Highly recommend mydentist.
Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
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{my}dentist Patient Support Team
Fantastic experience: Amazing dentist, came for an appointment for myself, Hajira & her assistant were very reassuring. I had to take my little girl with me and they were soo supportive, especially the receptionist Christine, helped distract and look after my little girl. Thank you all again.
Good Morning
Thank you for taking the time to leave us a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you and your daughter back to {my}dentist for your next appointment.
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{my}dentist Patient Support Team
Fantastic experience: Last Friday, I had a rotten tooth removed, I was dreading the process! But Dr Shilpa removed it without causing me any pain and within a few minutes it was all over. I can now eat and live properly again! Thank you Dr Shilpa =)
Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
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{my}dentist Patient Support Team
Fantastic experience: Be my dentist for some years now Would recommend to anyone Had a bridge done Best thing I've had I can smile again I would like to to thank shilpa for a great Job Brilliant work on my new teeth
Good Afternoon Kimberley
I'm happy to hear your Bridge Treatment went well. Thank you for your 5 star review. Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Shilpa has took her time to help me fix my broken tooth, she is patient and very helpful. My daughter says it is very good and has helped her tremendously.
Thank you for your 5 star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
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{my}dentist Patient Support Team
Fantastic experience: I have recently been at this surgery and my dentist Dr.Hajira Tanveer was very professional and friendly. She patiently went through all the options with me for my root canal treatment and helped me to decide the best possible option. I highly recommend her and her lovely assistant.
Thank you for such a wonderful review for our practice which is very much appreciated. Thank you for sharing your patient experience with us.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: I m a 56 yr old woman who ALWAYS had lovely teeth. Sadly I found myself where I didn't smile anymore due to missing teeth etc...this has had a massive impact on my self confidence and eating. I ve been depressed and withdrawn. 3 weeks ago I called My Dentist up and spoke to Christine the receptionist who put all my fears and worries behind me. She clearly and concisely explained my options and explained that no matter what my teeth would be fixed . She took all of the worry from me and I m halfway through my treatment. The dentist Hajira is amazing and has treated me amazing too...I m smiling already....in a few weeks I ll be finishing my treatment. Its happened so quick I just wish I d done this sooner. The My Dentist Practice is bright clean and welcoming as are all the people who work there. I have already recommended my partner to go there. I recommend ANYONE to go this practice on Pentrebane Rd in Fairwater Cardiff...they are AMAZING! THANKS CHRISTINE AND HAJIRA !!!!
Good Morning Debann
Thank you for such a lovely review for our Pentrebane Road practice. They are a great team who really care for their patients.
I'm so happy to hear that everything was fully explained to you in a caring and appropriate way and I know that Christine and Hajira will be thrilled with your review and recommendation. Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Recently went to this dentist for airflow amongst other things. Customer service from the reception was kind and professional. Dentist and her assistant was excellent, impressed with the work and relieved to finally get my teeth sorted, much appreciated !
Good Afternoon Wayne
Thank you for taking the time to leave us a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
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{my}dentist Patient Support Team
Fantastic experience: Excellent service and Dr Harj has been my dentist for the past few years and she is very professional, friendly and an expert dentist
Thank you for taking the time to leave us a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
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{my}dentist Patient Support Team
Fantastic experience: After 2 years of looking for a dentist, My dentist offered me a quick appointment. From Reception and the dental staff, it was very professional and informative of the treatment required. Cannot recommend them enough.
Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Absolute wonderful service. My bridge came out and I needed to see the dentist urgently. Spoke with Chris on reception who was really understanding. The dentist managed to squeeze me in and repaired it within minutes. Really grateful
Thank you for taking the time to leave us a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
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{my}dentist Patient Support Team
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