mydentist, Norwood, Beverley
mydentist, Norwood, Beverley is a dentist offering: dental exams and checkups, emergency appointments, dental fillings, hygiene, extractions, composite bonding, NHS appointments, dentures, whitening, straightening, and dental implants in Beverley
Opening hours
- sunday: (closed)
- monday: 8h-19h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: (closed)
Photos of mydentist, Norwood, Beverley
Services and Treatments
mydentist, Norwood, Beverley: Reviews
1 month ago Fantastic experience: Emma the hygienist supported by Madi and Phoebe were really professional and nice people
Hi Alan. We are glad to hear you had such a positive experience at the practice. Thank you for sharing your kind feedback — it is appreciated.
Kind Regards
mydentist Patient Support Team
1 month ago Fantastic experience: A great service by Randa and her team over a prolonged course of intricate treatment. I was kept informed every step of the way with a very positive outcome.
Hi Alex. We are pleased to hear you had such a positive experience with the team. Thank you for taking the time to share your kind feedback.
Kind Regards
mydentist Patient Support Team
1 month ago Fantastic experience: Emma Maddie and Phoebe were fantastic, very friendly and efficient! I felt my needs where met.
Hi Harley. Thank you for your wonderful feedback. We are so pleased the team made you feel well cared for. We look forward to welcoming you back at your next visit.
Kind Regards
mydentist Patient Support Team
1 month ago Fantastic experience: Randa makes me feel very secure and comfortable during treatments. I have complete confidence in her. She is a very skilled, professional dentist. Kaylee also is always friendly, polite, and kind.
Hi Terri. Thank you for sharing such kind words. We are so pleased the team makes you feel comfortable and well cared for. We look forward to welcoming you back.
Kind Regards
mydentist Patient Support Team
1 month ago Fantastic experience: So I've been with this dental practice for 30yrs plus before MyDentist took over. At first my experience wasnt great with my initial new dentist, yet since I've been with Lisa Randa, I couldn't recommend more highly. She fixed a broken tooth that I've had many treatments on over the years (which kept breaking, yet no longer). Also always greats you with a smile and great, quick and professional service
Hi Laura. Thank you so much for taking the time to share such wonderful and kind feedback with us. It means a great deal to us to hear from a patient who has been with the practice for over 30 years. We are so pleased to know that your experience has been a positive one, particularly with Lisa Randa. It is fantastic to hear that she has been able to successfully address the issue with your broken tooth, which had been a recurring concern over the years, and that you are no longer experiencing those problems. We appreciate your loyalty and continued trust in us, and we very much look forward to welcoming you back to the practice again soon.
Kind Regards
mydentist Patient Support Team
1 month ago Fantastic experience: I'm a really worried patient when it comes to dentists but My dentist in Beverley has a great team and make you feel very at ease , especially my dentist and his nurse they're amazing .
Thank you for sharing your experience. We're glad our team, especially your dentist and nurse, made you feel at ease.
Kind Regards
mydentist Patient Support Team
1 month ago Fantastic experience: Visited the hygienist, Emma yesterday! She removed stains and plaque build up. All I can say is.. amazing results! I wish I’d gone sooner as my teeth were looking yellow and unclean. I’m delighted with the results! . Both Emma and Emily are friendly, professional and put me at ease. I’ll definitely be back in six months.
Thank you for your review. We are pleased to hear you’re delighted with the amazing results from Emma’s care and that both Emma and Emily made you feel comfortable and supported. We look forward to seeing you again in six months.
Kind Regards
mydentist Patient Support Team
2 months ago Fantastic experience: Emma and Ellie at Mydentist made seeing the dentist almost a pleasure. Had my teeth cleaned , received my usual telling off and booked in for next time
Thank you immensely for your kind words. We are so pleased you had a positive experience at the practice. Your comments have been shared with the team, and we look forward to welcoming you back at your next appointment.
Kind regards,
Julie - mydentist Patient Services and Administration Manager
2 months ago Fantastic experience: Excellent team Emma and Jess
Thank you for taking the time to leave the practice a 5 star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
2 months ago Fantastic experience: My visit today was excellent. I was greeted by the receptionist who is always friendly and welcoming and then received brilliant treatment from Emma the hygienist and Jess. Emma gave such a lot of advice and was very knowledgable about treatments, products and dental care. I am always on edge when I have this procedure done but they were both so patient and understanding. I would definitely recommend them. Thank you both.
Hi Janet. We are so pleased to hear you had such a positive experience during your visit. It is wonderful to know that you were made to feel welcome from the moment you arrived, and that our receptionist's friendly and welcoming nature helped set the tone for your visit. We are also glad to hear that Emma and Jess provided you with such brilliant treatment and that Emma's knowledge and advice on treatments, products, and dental care was so helpful. We completely understand that this procedure can feel daunting, and we are so glad that both Emma and Jess made you feel at ease with their patience and understanding throughout.
Kind Regards
mydentist Patient Support Team
2 months ago Fantastic experience: My dentist Norwood beverley Thanks so much Thanks for hygiene help and a regular check up I trust you
Hi Ivan. We are so pleased to hear that you had such a positive experience at the practice, and it is always lovely to know that our patients feel well cared for and comfortable during their visits. It is wonderful to hear that your hygiene appointment and regular check-up met your expectations, as we always strive to provide the best possible care for our patients.
Kind Regards
mydentist Patient Support Team
2 months ago Fantastic experience: Amazing staff, Randa was fantastic, very thorough, listened carefully and explained everything super clearly. Paula is also an absolute superstar! As far as a trip to the dentist goes, it was bloody lovely!
Thank you for sharing your experience. We're delighted Randa and Paula made your visit so positive and clear. It's great to hear your trip to the dentist was a lovely one.
Kind Regards
mydentist Patient Support Team
3 months ago Fantastic experience: Emma and Ellie were fantastic at my hygienist appointment. I have super sensitive teeth and gums and was dreading the appointment but it couldn’t have gone better and it’s a weight off my mind knowing I can just go back to them in the future!
Thank you for your review. We're glad Emma and Ellie made your hygienist appointment comfortable despite your sensitive teeth and gums. We look forward to seeing you again at mydentist Norwood, Beverley.
Kind Regards
mydentist Patient Support Team
3 months ago Negative experience: In responding to my complaint, the Practice Manager seemed more interested in pushing me out of the practice than addressing my concerns.
We are very sorry to receive your 1-star review, I can see from our records that you have recently contacted mydentist about this matter. Please be assured that we will respond to your concerns.
Kind Regards
mydentist Patient Support Team
4 months ago Fantastic experience: Can’t thank enough for My Dentist Norwood, staff at the reception are so helpful, Dentist and Hygienist are friendly and approachable Thank you
Hi Emz. Thank you for your kind words about our reception staff, dentist and hygienist. We appreciate your positive feedback.
Kind Regards
mydentist Patient Support Team
4 months ago Fantastic experience: Excellent professional Hygienist & assistant Emma & Evie, thank you
Hi Debbie. We are glad to hear about your positive experience with our professional team.
Kind Regards
mydentist Patient Support Team
4 months ago Fantastic experience: Great service. Friendly staff. Mark my dentist here is brilliant, friendly, honest and approachable and always offers options and honesty to his patients. Highly recommended.
We are grateful for your recommendation and appreciate your kind words about our service and team's approach to patient care.
Kind Regards
mydentist Patient Support Team
4 months ago Fantastic experience: Can't fault it from reception, to dentist and hygienist Emma and Madi. Highly recommend
Hi Toni. We are pleased to receive your recommendation. We appreciate your positive feedback regarding our reception, dentist, and hygienist team. Thank you for your 5 star review.
Kind Regards
mydentist Patient Support Team
4 months ago Fantastic experience: Visited my dentist in Beverly last week and very happy with the hygienist Emma Emma a lovely lady found her very thorough and explained all treatment ect to be carried out Very happy with all round treatment given
Your feedback is incredibly valuable. We appreciate your kind words about Emma and her thorough treatment approach.
Kind Regards
mydentist Patient Support Team
5 months ago Fantastic experience: Randa is a great dentist making me feel at ease, she explains everything regarding the treatment and has time to listen to any concerns. Randa is always very pleasant and has time for me. The dental nurse today Kaylee was also very helpful and reassuring. The office staff are very efficient and easy to speak with. A 5 star experience.
We are pleased to hear about your excellent experience with our team and professional service.
Kind regards,
Julie - mydentist Patient Services Team Leader
5 months ago Fantastic experience: Thank you Randa and Lucy, for your understanding and patience with me today, you gave me confidence and reassurance.
Thank you for your review. We're delighted our team provided the understanding and confidence you needed during your visit.
Kind regards,
Julie – mydentist Patient Services Team Leader
5 months ago Fantastic experience: Mark has been my dentist for many years and he is brilliant. Puts you straight at ease when you go in and lovely long term nurse Lynda is so kind and reassuring .both have a calming effect and make a nervous visit a pleasant one. Absolute stars!! Must say Reception had a much nicer vibe with a new staff member who was very pleasant and it made a welcome change . Keep up the good work !!
Hi Andrew. We are pleased to hear about your positive experience with our team. Thank you for recognising their calming, reassuring approach. It's wonderful to know that Mark and Lynda have been able to make your visits pleasant over the many years you've been with us, especially given that dental visits can often feel nerve-wracking. We're particularly pleased that you've noticed the positive change in our reception area with our new staff member, and we appreciate you taking the time to acknowledge the welcoming atmosphere they've created. Your kind words about everyone's efforts to put you at ease mean so much to our entire team.
Kind Regards
mydentist Patient Support Team
5 months ago Negative experience: This used to be an excellent NHS dental practice and I was a patient there for 28 years. Unfortunately things changed after the practice was taken over by MyDentist and I was moved from the NHS list to a private list with little or no consultation, which I found very disappointing. As a result of my dissatisfaction, I sought a consultation at a different dental practice. I found they had more up-to-date equipment and extremely courteous staff. Following that experience, I have reluctantly decided to move my dental care away after nearly three decades.
We are sorry to receive your review and comments. We do however thank you for your 28 years of loyalty to the practice but appreciate your decision to attend a different practice. mydentist continue to operate in the NHS market, however, the NHS dentistry that we can offer has been affected by the UK wide NHS clinician shortage, with many clinicians now wishing to work in the private dental space I do understand that compared to NHS pricing, private dental pricing will appear expensive and many patient will therefore attempt to find NHS treatment at alternative practices.
Kind regards,
Julie - mydentist Patient Services Team Leader
5 months ago Positive experience: Always honest, efficient and calming- Lisa and Kate make a great professional team!
Thanks for recognising our honest, efficient approach. Lisa and Kate appreciate your kind words about their professional teamwork!
Kind regards
Julie - mydentist Patient Services Team Leader
5 months ago Fantastic experience: Brilliant Dentist and Technician always happy and caring and reccommend the best treatments
We're happy to hear about your positive experience at mydentist, Norwood, Beverley. Thank you for sharing your feedback!
Kind Regards
mydentist Patient Support Team
6 months ago Fantastic experience: Got a new crown fitted using the new scanner approach. Very high tech. And the new dentist, Randa is so pleasant and puts you at ease. You can even have a joke with her. That doesn’t always happen.
Thank you for the wonderful feedback! We're thrilled you had a great experience with our new scanner technology for your crown fitting and that Randa made you feel comfortable and at ease. We appreciate you sharing your positive experience!
Kind Regards
mydentist Patient Support Team
6 months ago Fantastic experience: Myself and my sons have been visiting Angeliki for a couple of years now for check ups. She has a very friendly and calming presence which makes us all especially the children feel at ease. This provides a positive experience for us at each appointment. This practice is clean, easily accessible and I highly recommend.
We are happy to hear about your wonderful experience. Thank you for trusting us with your family's care and recommending our practice.
Kind regards
Julie - mydentist Patient Services Team Leader
6 months ago Fantastic experience: Lovely practice and staff! Thank you Kate and Ellie for looking after me, both were incredibly professional and reassuring throughout the entire appointment. They took the time to explain everything clearly, answered all of my questions, and made sure I felt comfortable at every step. Their attention to detail and calm approach really helped ease any nerves I had ❤️
Hi Danyelle. We are pleased to receive your feedback about our practice and team's professional care throughout your appointment. It's wonderful to hear that Kate and Ellie made such a positive impression with their professionalism and reassuring approach. We're particularly pleased that they took the time to explain everything clearly and answered all of your questions, as ensuring our patients feel comfortable and well-informed at every step is incredibly important to us. We're also glad that their attention to detail and calm approach helped ease any nerves you had during your visit. Thank you for taking the time to share your experience with us.
Kind Regards
mydentist Patient Support Team
6 months ago Fantastic experience: Emma and Ellie were really kind and considerate and gave me plenty of tips and advice to keeping my teeth and gums clean. Definately will be back in 6 months for my next clean
Hi Wayne. We appreciate your positive feedback about the kind and considerate care you received. It is amazing to hear that you found the cleaning tips helpful!
Kind Regards
mydentist Patient Support Team
6 months ago Fantastic experience: Saw Emma and Madi who were both very professional and lovely at the same time!
We are delighted to hear about your positive experience with our professional team members!
Kind regards,
Julie - mydentist Patient Services Team Leader
6 months ago Fantastic experience: I've never seen someone so passionate about thier jobs as Randa , Always an absolute pleasure having her , shes such a delight, and carries out her work painlessly and efficiently . Highly recommend
Your feedback is incredibly valuable. Delighted Randa's passionate, painless, and efficient care made such a positive impression. Your recommendation means everything.
Kind regards,
Julie - mydentist Patient Services Team Leader
6 months ago Fantastic experience: The dentist fully explained my treatment and possible outcomes. The treatment was carried out with little discomfort and the end result was exactly as explained. The dentist and the nurse both made me feel as ease which is no mean feat for any trip to the dentist. Thanks to you both. From a satisfied customer.
Thank you for taking the time to share your positive feedback regarding your experience at mydentist, Norwood, Beverley. We are pleased to learn that you were comfortable during your treatment.
Kind Regards
mydentist Patient Support Team
6 months ago Fantastic experience: Had an appointment at Mydentist Beverley this week after a bad experience at previous dentist. Lisa & Randa both made me feel very comfortable and at ease. Both very lovely and professional and very helpful - very pleasant experience thanks to them both.
Hi Georgia. We are pleased to hear about your positive experience at Mydentist Beverley. Lisa & Randa will be amazed to read your kind words. Thank you for sharing!
Kind Regards
mydentist Patient Support Team
6 months ago Fantastic experience: Emma and Madi are a great team. They made me feel comfortable and at ease.THANK YOU
Hi Sallie. Thank you for your kind words and 5 star review. Emma and Madi are indeed a great team.
Kind Regards
mydentist Patient Support Team
6 months ago Fantastic experience: Joined norwood practice and got appointments for both the dentist and hygienist within 2 weeks . Both were excellent!! patient, informative and the hygienist was amazing. Absolutely 5⭐️
Hi Jacqueline. We are pleased to hear about your positive experience at mydentist, Norwood, Beverley. Thank you for sharing your feedback!
Kind Regards
mydentist Patient Support Team
6 months ago Fantastic experience: First class, amazing service and professional care, from the team at mydentist, very impressed.
Hi David. We appreciate your kind words about our service at mydentist, Norwood, Beverley. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
6 months ago Fantastic experience: great service from randa
Hi Evan. We appreciate the great service you received from Randa. Thank you for sharing your experience with us!
Kind Regards
mydentist Patient Support Team
6 months ago Fantastic experience: Paula at the reception was very welcoming, and I had the pleasure of being seen to by Angeliki and Jess. Jess was polite and Angeliki talked me through the process showing diligence and care. No pain during my filling and Angeliki made sure I left with my filling feeling right and comfortable. If only all dentists were like this. Thank you
Hi Luke. Thanks for sharing your positive experience with us! We are pleased to hear that Paula, Angeliki, and Jess provided you with excellent care during your visit. It's wonderful to know that Paula made you feel so welcomed right from the reception, and that both Angeliki and Jess took such great care of you during your treatment. We're particularly pleased to hear that Angeliki was able to walk you through the entire process with such diligence and care, and that your filling procedure was completely pain-free. It means so much to us that Angeliki took the time to ensure your filling felt right and comfortable before you left. Your kind words about wishing all dentists were like this truly warm our hearts, and we couldn't be more proud of our team. Your feedback is appreciated and helps us continue to provide the best possible care for all our patients.
Kind Regards
mydentist Patient Support Team
6 months ago Fantastic experience: Recently saw Angeliki with my 2 young children. She was very kind and patient and she gave us great advice on caring for our children’s teeth.
Hi Katherine. We appreciate your positive feedback about your recent visit with Angeliki. Thank you for sharing your experience at mydentist, Norwood, Beverley.
Kind Regards
mydentist Patient Support Team
6 months ago Fantastic experience: My experience at My dentist, Norwood in Beverley has always been great. From entering the building and getting a very warm welcome from the ladies on reception to the waiting area. In my experience the dentist have been on time and are very welcoming. They make sure to explain what's going to happen and give you time to ask any questions you may have. This includes the hygienist, too. Very professional and informative regarding any treatments you may require. I used to have a real fear of the dentist's in a previous practice, but I have been at Norwood for quite a number of years now, and I don't get worried about going. Well done to you all, and thank you. Great team/practice. I would recommend them, always.
Thank you so much for your 5 star review and recommendation for our Beverley practice. We appreciate your comments and for you sharing your experience with us.
Kind regards,
Julie - mydentist Patient Services Team Leader
6 months ago Fantastic experience: Had an appointment with Emma the Hygienist. She was very friendly, professional, and explained everything clearly. Highly recommend x
Hi Andy. We're pleased to have Emma as part of our team. Thank you for recommending her services.
Kind Regards
mydentist Patient Support Team
7 months ago Fantastic experience: My dental Hygienist Emma was amazing. Very thorough and I’m so happy with the service. She was super informative and helped me with my at home hygiene routine. Thanks again Emma
We are happy to hear that you had a great experience with Emma at mydentist, Norwood, Beverley. Thank you for taking the time to share your feedback.
Kind Regards
mydentist Patient Support Team
7 months ago Fantastic experience: Brilliant service from Paula today and always, doing a very difficult job dealing with the public. Hope this hits the spot Paula x
Your positive experience means everything to us. We appreciate your recognition of our team's dedication and professionalism.
Kind Regards
mydentist Patient Support Team
7 months ago Fantastic experience: I had a Scale and Polish by Emma and The procedure was quick, Emma was so reassuring and made sure i was comfortable throughout! Thank you both Emma and the dental nurse along side for the positive experience - both so lovely! xx
Hi Yasmin. Your review is appreciated! We're pleased to hear about your positive experience with Emma during your Scale and Polish. Thank you for sharing your feedback!
Kind Regards
mydentist Patient Support Team
7 months ago Fantastic experience: An excellent service from Mark & Lynda as always friendly and professional and provided very supportive treatment for myself and my daughters. Thankyou
Hi Alison. We are pleased to hear about your excellent experience with our friendly and professional team. Thank you for trusting us with your family's care.
Kind Regards
mydentist Patient Support Team
7 months ago Fantastic experience: Thank you Emma, I am the worst patient ever but you have been so kind to me.
Hi Lisa. Thanks for your kind words! We're pleased Emma provided such compassionate care during your visits.
Kind Regards
mydentist Patient Support Team
7 months ago Fantastic experience: Just been to see Emma for a deep clean. I explained how worried I was about the treatment. She talked me through the process and made sure I had enough breaks. Throughout the treatment she informed me of what she was doing and how long was left. This put me at ease. Thank you for your professionalism and kindness today
Hi Carole. Thanks for sharing your positive experience with us. We're pleased that Emma provided excellent care and made you feel comfortable throughout your deep clean treatment. It's wonderful to hear that she took the time to talk you through the process and ensured you had enough breaks when you needed them. We're particularly pleased that Emma kept you informed about what she was doing and how much time was remaining during the treatment, as we know this really helps put patients at ease. Your kind words about her professionalism and kindness mean so much to us and to Emma personally. Thank you for taking the time to share this feedback about your experience today.
Kind Regards
mydentist Patient Support Team
8 months ago Fantastic experience: I had the best experience, very nice and friendly environment...book your treatment with Angeliki! Highly recommend she's the best!!!
Hi Vasilis. Thank you for your wonderful feedback about your experience and recommending our team member. We appreciate your trust!
Kind Regards
mydentist Patient Support Team
8 months ago Fantastic experience: About this time last year I left a negative review. 1 year on and from my experience this dentists is a complete turnaround. Very friendly and helpful staff on the front desk. Easy to get appointments and luckily for me my dentist works on my days off. Since being registered with my new dentist Randa, my oral hygiene has improved with the advice she has given. Thank you mydentist for the big turnaround.
Thank you for sharing your improved experience. We're delighted your oral hygiene has benefited from the care received. We appreciate the 5* review and look forward to welcoming you at your next appointment.
Kind Regards
mydentist Patient Support Team
8 months ago Negative experience: Never had such a poor service in my 55 years alive, the reception staff are the rudest most uncaring people that I have encountered. It’s not just a one off it’s been a few times. The disorganised is appalling. Finally found sense and changed dentist, good riddance to horrible front of house staff, they all need to learn some customer service skills.
Please accept our apologies for the poor service and rude reception staff. Your concerns are noted.
8 months ago Fantastic experience: Went to see Angeliki and Hanna for a filling and a clean all the staff are great from paula on the desk to the dentost and Jess the nurse very greatfull to them and a paunless treatment highly recommend them
Hi Joanne. We are pleased to hear about your positive experience with our team. Thank you for recommending our painless treatment and friendly staff.
Kind Regards
mydentist Patient Support Team
8 months ago Fantastic experience: Mark Slater and Linda are highly professional. They give you a very caring welcome and make you feel very assured that you are being treated to a very high standard.
We're delighted to hear that Mark Slater and Linda provided you with highly professional and caring service. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
9 months ago Fantastic experience: Fantastic dentist! The receptionist is wonderful so polite and helpful and Angeliki examined and give the best advice and treatment for me and my partner. I have been looking for a decent dentist for years and am so grateful to have found one. Thank you
Hi Kassandra. Thank you for taking the time to share your experience. We're pleased our receptionist and staff provided excellent care and advice.
Kind Regards
mydentist Patient Support Team
9 months ago Fantastic experience: My usual dentist Angeliki is brilliant. Twice this year I've had to see different dentists in an emergency, once for an abscess and just today for a broken/split tooth. Both were brilliant too. Couldn't ask for better treatment. Thanks so much.
Hi There. Thank you for recognising our emergency care and ongoing treatment quality. We appreciate your trust in our team.
Kind Regards
mydentist Patient Support Team
9 months ago Fantastic experience: Big shout out for the dental hygienist. Listened, understood and kept me informed of every action taken whilst in the chair. Thank you so much, bedside manner first class!!
Hi Melanie. We appreciate your feedback about our dental hygienist. We're happy to hear that their first-class bedside manner made your experience comfortable and informative.
Kind Regards
mydentist Patient Support Team
9 months ago Fantastic experience: Had an appointment with Mr Slater and Linda Dental nurse , for a trip to the dentist it was a relaxing and calming Mr Slater is a very experienced dentist and always explains the examination . First Class Treatment
Hi Richard. We greatly appreciate your feedback about the relaxing experience and first class treatment provided by our experienced team.
Kind Regards
mydentist Patient Support Team
9 months ago Fantastic experience: I had a hygienist appointment with Emma this morning. Her treatment was excellent… very gentle, kind and thorough. I didn’t need to have any injections and found the experience extremely positive. As a person who has always dreaded seeing a hygienist this is praise indeed.
Hi Juliet. Thank you for sharing your positive experience. We're pleased the hygienist treatment was gentle, kind, and thorough.
Kind Regards
mydentist Patient Support Team
9 months ago Fantastic experience: I recently broke my kneecap and I was extremely worried about visiting the dentist, but I’ve had no need to worry whatsoever as soon as I reached the dentist both Lisa and Paula the lovely Receptionists could not do enough to help me.They made sure that I didn’t have to wait too long because it was very uncomfortable. The dentist Kelly was efficient and helpful. Her teeth assistant was just as caring as soon as she saw me trying to walk she wanted to help . .. Its very difficult job running any sort of medical practice at the moment and the public have little or no patience when they can’t get their own way and they see the staff as being either rude or unkind when they can’t get their own way. I personally smile when I see someone and they smile back and I try and be kind and then people are kind back. I think sometimes that wouldn’t go a miss with some of the public who are out there, trying to get us with dreadful comments . Thank you Team
Thank you for such a wonderful review. It is very much appreciated, They are really a great team who care for their patients, I am so very pleased to read your positive comments for Lisa, Paula and the practice team.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
{my}dentist Patient Support Team
10 months ago Positive experience: My husband and I had our check up today on NHS, we have been with this practice for many years we were sent a letter last year to inform us that our dentist Mark Slater was going private and we could no longer see him on the NHS. We were very pleased to be able to see a new dentist called Randa she was lovely very thorough, kind and informative, the nurse with her was Lisa who was also very kind and helpful. The two ladies on reception were polite and helpful, and Paula made sure things were ok. A successful visit to the dentist. Thank you to the staff who attended to us both today.
Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Lisa, Paula, Mark and the practice team.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
{my}dentist Patient Support Team
10 months ago Fantastic experience: Mydentist were really efficient I got appointments sorted in a weeks time they have help me with my cavities my dentist is really nice and really professional I really like so far I have had a really good experience
Hi Leah. Thank you for sharing your positive experience. We're pleased our efficient service and professional care exceeded your expectations. We appreciate your kind words and 5 star review.
Kind Regards
mydentist Patient Support Team
10 months ago Fantastic experience: First time visiting this dentist and a great experience from walking in to pleasant receptionists to been taking in to surgery and welcomed by the Nurse and Dentist, very efficient work carried out by Randa and the Jess the Nurse, made me feel very comfortable, would highly recommend this practise to anyone!
Thank you for the wonderful feedback about your first visit! We're thrilled that our receptionists, Randa, and Jess made you feel welcome and comfortable throughout your experience. Creating a positive environment for our patients is our priority, and we truly appreciate you recommending our practice to others!
Kind Regards
mydentist Patient Support Team
10 months ago Fantastic experience: Excellent dentist, i would definitely recommend them.
Hi Carol. Thank you for recommending us! We appreciate your trust in our dental care and are glad you had an excellent experience.
Kind Regards
mydentist Patient Support Team
1 year ago Negative experience: Since My Dentist went private you now have to pay upfront for any appointments in my case £59.00. Unfortunately due to circumstances beyond my control I missed my appointment as I had to rush a family member to hospital therefore missing the appointment. I did phone to explain my circumstances to them as to what had happened hoping that I would be able to rearrange with no charge but I have been told that I will have to make a new appointment and be charged again for another appointment {£120.00 in total). There must be provision for extenuating circumstances which I consider this to be one.
We are very sorry to receive your 1-star review and would very much appreciate your further feedback. If you have not already done so I would encourage you to contact the practice and ask to speak with the Practice Manager. They will be happy to discuss your concerns with you.
Kind Regards
mydentist Patient Support Team
1 year ago Fantastic experience: Fantastic dentist
We greatly appreciate your fantastic feedback! Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
1 year ago Negative experience: This placed used to be a great dentist but it turned into an unethical corporate dentist a few years ago and became more sales focused. Don't go here.
We appreciate your feedback and value your input as a former patient. We're sorry to hear about your negative experience with our practice. Our goal is to provide high-quality dental care to all our patients. If you have specific concerns, we would welcome the opportunity to discuss them with you in more detail. Please feel free to contact us at 01482 871366 to discuss your concerns further. We are always looking to improve our services and would be grateful for any additional insights you can provide.
1 year ago Negative experience: Very badly poor situation cos they won’t accept new patient cos Covid is finish 3yrs ago come on. I have been waiting for four year of my life I need dentist immediately cos I been ask my sister to help me find new dentists place but never heard from them for four years since I moved to beverley from Manchester to be near my family
Dear Kevin
Thank you for your review. I am sorry that we have not been able to offer you an NHS appointment. The practice is providing NHS services, however, as we have a number of unfilled NHS dentist vacancies, we are currently not able to accommodate every patient who is contacting us seeking NHS dental care. We do have a number of private clinicians at the practice who offer private appointments outside of any NHS contractual obligations. These private options will be offered to patients as an alternative way to access dental care with us, until our NHS appointment capacity can be expanded in the future.
Kind Regards
mydentist Patient Support Team
1 year ago Fantastic experience: Omg what a difference in dentists from previous surgery. My daughter had a fear of dentist, mainly through rude/abrupt dentist who didn’t explain what they were about to do or attempt to make her feel comfortable. Beverley was the absolute opposite. Reassured her. Told her what they would be doing. Chatted to her whilst in the chair to take her mind away. Just goes to show how kindness can go along way. She came out of the dentist saying she wished she had changed dentists ages ago and then wouldn’t have been scared and now looking forward to next appointment. 10/10!!!! Amazing.
We are delighted to hear about your positive experience at mydentist, Norwood, Beverley. Thank you for sharing your feedback! It's wonderful to know that Beverley was able to make your daughter feel comfortable and at ease during her visit. We understand that dental anxiety is common, especially in children, and we're glad our team was able to address your daughter's concerns. We're thrilled that she's now looking forward to her next appointment. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience.
Kind Regards
mydentist Patient Support Team
1 year ago Fantastic experience: Mark is brilliant
I am sorry to hear your feedback. Your practice reception team do have e-mail address which you can contact them on. If you could contact our patient support department at [email protected] with details of the practice you attend and the information you require, they will be able to provide this to you.
Kind Regards
mydentist Patient Support Team
2 years ago Fantastic experience: I don't know the dentists name but she has orange hair and is of Greek descent. I'd just like to say she was brilliant today with my daughter who has learning difficulties. She can be quite tricky when it comes to dentistry, often requiring general to complete work, today was her first time ever with local and the dentist was brilliant with her. She was very calm spoken and made my daughter feel very relaxed which ended up making her first experience with local very pleasant. I'd just like to say thank you to her and her assistant aswell, best dentist my children have had.
Hi Lee
Thank you so much for your wonderful review for the practice. It’s lovely to hear that you trust the practice with your daughter's dental care. They are a wonderful team who I know work hard to offer exceptional care for their patients. We look forward to welcoming you back to the practice for your next appointment.
Kind Regards
mydentist Patient Support Team
2 years ago Fantastic experience: Having been with Mydentist and Mark Slater’s practice for many years I was horrified to be told for the 4th time I’d have to wait until March to see a dentist. I agreed to change from Mark to Mohamed to help the practice as very fond of Mark in particular and Mo was excellent. Mo has left and feel totally penalised. I now have a cracked molar and told by the receptionist that ‘ no urgent appointments until March then would have to pay privately. Asked for advice and told to ring around other dentists’. The receptionists are pretty curt and removed generally and put it down to pressure of work but this episode has left me completely adrift as what to do next. I’m 70 always looked after my teeth totally supported by Mark Slater for years all my family have also gone for years. Upset appalled disappointed and after 5 star treatment could not possibly even give one star.
Hi,
Thank you for your review and taking the time to leave this. I can see from your records that you are back with your original dentist. I trust that you are satisfied with the current situation, if you would like to discuss this further please contact the practice and ask to speak with the Practice Manager.
Kind Regards
mydentist Patient Support Team
2 years ago Negative experience: Appt was for 3:10pm and still sat waiting tk be seen at 4pm. Desk staff are so rude and said we are next and that was 20 mins ago.
Thank you for your review. I am sorry to hear that you are not happy with the service you have received at our Beverley dental practice. If you would like your concerns investigating, please contact our Patient Support team via [email protected].
Kind regards Leanne
2 years ago Positive experience: Very friendly & helpful reception staff. Dealt with my query efficiently.
Thank you for such a lovely review for our practice. They are a great team who really care for their patients.
Kind Regards
{my}dentist Patient Support Team
2 years ago Fantastic experience: I would like to thank Mark Slater for carrying out a great job on my teeth he has been brilliant but I would also like to thank Lisa and Paula on the reception you are both fantastic not only making my appointments but sending reminders having all paperwork ready for my arrival very professional Thank you
Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Mark, Lisa and Paula.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
{my}dentist Patient Support Team
2 years ago Fantastic experience: Excellent service by professionals, Angeliki is an exceptional dentist! Thank you!
Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Angeliki.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
{my}dentist Patient Support Team
2 years ago Negative experience: I have just been rushed off the telephone by the rudest receptionist I have ever encountered. I have been a patient at this practice for many years and recently agreed to move to a different practitioner with the practice. I thought it would help. The new dentist has left and so I am wonering about my position. The appallingly rude woman told me to ring back in December. My worry is that I have gum disease which I would really like monitoring.
We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. If you would like to discuss your specific situation further, please contact the Practice Manager who will be happy to talk to you
Kind Regards
mydentist Patient Support Team
3 years ago Fantastic experience: Friendly helpful dentist, explained every thing before it happened.
Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
3 years ago Fantastic experience: Very helpful and highly professional Team. They made my daughter’s smile shine beautifully.
Thank you for your 5-star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
{my}dentist Patient Support Team
3 years ago Positive experience: Pleasant staff, good dentist
Thank you for taking the time to leave us a 4-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
3 years ago Negative experience: Receptionist was very rude and extremely unhelpful would not recommend at all
We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. If you would like to discuss your specific situation further, please contact the Practice Manager who will be happy to talk to you
Kind Regards
{my}dentist Patient Support Team
3 years ago Negative experience: Awful and rude receptionist unfortunately, have to fight for them to believe you need an appointment
We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. If you would like to discuss your specific situation further, please contact the Practice Manager who will be happy to talk to you
Kind Regards
{my}dentist Patient Support Team
3 years ago Negative experience: I would give zero stars if this was an option. Absolutely appalling customer service putting me off even attending the practice completely. I called with a simple question to be greeted by a rather rude and off-hand receptionist. It is not my fault that dentist practices are currently being bombarded with patients so therefore there is absolutely no reason to have someone project their own frustration, regarding the matter, down the phone line to a possible paying customer. It is a good job you have too many patients currently as you wouldn’t be receiving anymore with the state of the horrific attitude of your frontline of customer service.
We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. If you wish to discuss this further, please e-mail the Practice Manager on [email protected]
Kind Regards
{my}dentist Patient Support Team
3 years ago Negative experience: Phoned to make an appointment to learn I've been removed from the list as have not attended for a few years. Have you forgotten about the pandemic? My family were given appointments in the last few weeks after exactly the same period of time without a check-up. When I pointed this out, I was told we cannot discuss other patients, who are my son's, aged 6 and 9. Using that principle of capacity and confidentiality, would you accept a 6 year olds consent for a dental procedure? A policy of 'making it up as you go along'. I work in healthcare and would not deliver this level of care to my patients.
I am sorry to hear that you have experienced problems accessing NHS dental care at your practice. It is the case historically that most dental practices will operate on the basis that so long as a patient attends appointments regularly and the NHS contract capacity allow for it, a practice will always continue to see a patient and offer NHS care. However, as demand for NHS places is so high in many areas, if a patient has not been seen at practice for a period of over approximately 2 years (this can vary practice to practice), they will offer that NHS space to another person seeking NHS care.
Kind Regards
{my}dentist Patient Support Team
3 years ago Negative experience: Really poor service. Had a few fillings undertaken by the dentist who really didn’t seem to be concentrating and was chatting away to the assistant the whole time. It’s now 3 months down the line, the fillings don’t seem to have worked as my teeth are incredibly sensitive. This is now affecting another tooth that was assessed by the dentist at the time, with no filling required… I’m trying to book an appointment, however their phone line is saying they’re shut, even though it’s a Monday at 14:00, which is well within their opening hours!
We are very sorry to receive your 1-star review and apologise for your issue getting through on our phone lines. We are incredibly busy at the moment and endeavour to answer each call as quickly as possible, please can you drop an e-mail if possible to [email protected] with your name, address and date of birth and we will be able to assist with your enquiry.
Kind Regards
{my}dentist Patient Support Team
4 years ago Negative experience: Rude receptionist, called as a potential new private patient but really poor customer service bad attitude so will be joining another dentist in the area.
We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. If you would like to discuss your specific situation further, please contact the Practice Manager who will be happy to talk to you
4 years ago Fantastic experience: A couple of months ago I went in for a filling after not going to the dentist for some time after a bad experience at a previous practice. Mark and his assistant couldn’t of been more helpful and supportive. Mark talked me through the fine details of why certain things happen and how to avoid them and the reasoning for particular treatments etc. Mark also was able to sort an insecurity of mine as I had a chip on one of my front teeth which meant a lot to me as he has helped with my confidence. Just wanted to say thanks to Mark and his assistant, I couldn’t fault anything they did and feel in safe hands for future dentistry needs. - Alex
Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
{my}dentist Patient Support Team
4 years ago Negative experience: Reception staff extremely rude and unhelpful over the phone, have been trying for weeks to get my daughter seen to be constantly told to ring at 8am which i can never get through to anyone anyway. 'Yer well you'll have to keep ringing at 8am thats how we do it' then hung up.
We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. If you wish to discuss this further, please e-mail the Practice Manager on [email protected].
Kind Regards
{my}dentist Patient Support Team
4 years ago Fantastic experience: Couldn’t ask for a better Orthodontist ! Everything is so organized, they are kind and gentle and help with every aspect of the process. The staff is friendly. They make each patient feel special. Everyone is extremely attentive to your needs! If you need braces go there! I recommend them to everyone I know without a shadow of doubt!
Thank you for your 5 star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
{my}dentist Patient Support Team
4 years ago Negative experience: My partner has had a horrendous experience with this practise, ever since using it she is in more pain than ever with her teeth. Even worse is she needed a route canal apparently which seems to have been botched and the second appointment was canceled by the dentist due to sickness, ok so can someone else do it or rebook ASAP? No he only works 3 days a week and no one else can do it! Appalling standards and customer care. It's a shame as I used to use this dentist myself before it became a chain and they were excellent back then. She is still waiting for the second appointment with the original dentist, she spend every day in pain and crying due to what they have done.
We are very sorry to hear of your dissatisfaction with the services your partner received from our Practice. I would like to apologise for the experience and recommend that they contact the practice and ask to speak to the Practice Manager about the experience.
Kind Regards,
{my}dentist Patient Support Team
4 years ago Negative experience: When you telephone the voice asked you to be kind to the staff which is great if the staff are polite to you. The reception staff are shocking they are rude and unprofessional we don’t need to know they are rushed off there feet as they have 4 dentist to look after all clients need is an apology for waiting and then they need to ask if they can help end of I’m afraid it works both ways However the female dentists are lovely
We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. If you wish to discuss this further, please ring and ask for the Practice Manager.
Kind Regards
{my}dentist Patient Support Team
4 years ago Fantastic experience: Today I had to have a large tooth removed that had been giving me some sleepless nights and considerable discomfort. The dentist and dental assistant were very professional and made the extraction painless , top people, many thanks.
Thank you for taking the time to leave us a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
5 years ago Fantastic experience: Kate Rowe has been looking after my and my families teeth for years, fabulous dentist
We apologise for the delay in responding to your review. We have identified an issue that has meant we have reviews that have not been responded to for over a number of years involving a few of our practices. This issue has now been resolved and we appreciate and thank you for taking the time to leave a wonderful review for our practice.
Kind Regards
{my}dentist Patient Support Team
5 years ago Fantastic experience: I have always been nervous of visiting the dentist . But having had 2 appointments with Antonio and dental nurse Amy over the past two weeks they both have put my mind at rest. Antonio is such a gentle dentist and caring Amy is very reassuring and caring too .
Thank you for such a wonderful review for our practice which is very much appreciated. Thank you for sharing your patient experience with us.
Kind Regards
{my}dentist Patient Support Team
5 years ago Negative experience: Don't even bother most of the work I have received has been shoddy, and even before covid my appointment was cancelled time and time again. Safe to say definitely one of my teeth would not be in the state it is now, if it wasn't for this practice.
We apologise for the delay in responding to your review. We have identified an issue that has meant we have reviews that have not been responded to for over several years involving a few of our practices. This issue has now been resolved and we trust your issue has also been resolved. Again, we apologise for any inconvenience this may have caused.
Kind Regards
mydentist Patient Support Team
6 years ago Negative experience: Not even one star, had filling on Wed morning it fell out on Friday night, never a good sign when the dental nurse is advising the dentist. Now have the problem of getting this shoddy work corrected.
Dear Ms Sinton,
Thank you for your feedback. We are very sorry to hear of your dissatisfaction with the service you received from our practice and would like to apologise for your experience.
Our {my}dentist patient support team will be happy to discuss any concerns or look into any formal complaint you may wish to make about the practice. They can be contacted on [email protected]
Kind Regards
{My}dentist
6 years ago Fantastic experience: All the staff were friendly and put me at ease. Amy was friendly, efficient and thorough. I was seen on time and came away completely satisfied with my treatment.
Dear Ms Merryweather,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
Patient Support Team
7 years ago Negative experience: Worst dentist i have ever used. He took 5 seconds to descale my teeth and polish. Looked no different to when i walked in. All equipment looked old and dated. Refused to pay and de registered.
7 years ago Fantastic experience: Fantastic with nervous patients. Patient caring and understanding
Hi Nicola,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
Patient Support Team
7 years ago Fantastic experience: The female dentist Reem and her nurse were fantastic with my daughter who is scared of the dentist they were very patient and encouraging. 10/10 service. Very happy :-)
7 years ago Fantastic experience: Very friendly staff, made me feel at ease. i would definitely recommend
Hi Megan,
Thank you for taking the time to leave us a 5 star review. We are pleased you are happy with the service you have received at our practice and look forward to seeing you again in the future.
Kind Regards,
mydentist
7 years ago Fantastic experience: Very friendly and welcoming. I was put at ease and felt comfortable and listened to throughout my treatment
Hi Jennifer,
Thank you for taking the time to leave us a 5 star review. We are pleased you are happy with the service you have received at our practice and look forward to seeing you again in the future.
Kind Regards,
mydentist
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