mydentist, Quay Street, Haverfordwest

Fantastic experience: Great Dentist Alex put me at ease and was really friendly lovely helpfull reception staff great experience throughout . Will be seing Alex for all my future treatment .

Fantastic experience: Wonderful, friendly service... thank you to the reception staff and the dental nurse for their help... thank you to dentist Alexandru Figan for his professionalism... I am very pleased.

Fantastic experience: People at desk upfront were very welcoming and helpful. Dentists themselves were also extremely friendly and in good spirits. Very pleased

Fantastic experience: Excellent care, details about treatment. Helpful caring staff and also the reception staff

Fantastic experience: I have to say how very satisfied with the excellent service provided by all the staff at Haverfordwest, very friendly team especially the young lady on reception who was caring and kind, huge thanks to all, well done.

Fantastic experience: 5 extractions, 12 stitches and then aftercare and measuring for my new “falsies” Wonderful, caring service by a friendly, compassionate dentist & nurse. Thank you so much. Steak for supper! X

Negative experience: Very disappointing experience with my dentist Haverfordwest! Unfortunately I did not make my first appointment as a new customer to the practice due to a bereavement (which I do recognise is my fault). I did ring them later that day to explain why but was told I would have to pay the full £75 again to be seen. I then spoke with the patient support team in an attempt to resolve this by hopefully gaining a new appointment not a refund, I was told this would be at the manager discretion but they failed to get back to me after a week nor did the branch manger as they suggested. I then rang and spoke with the manager who stated it was at the discretion of the actual dentist who had refused my request. As a new patient, I was very disappointed to receive a £75 charge for a missed appointment. While I understand that practices need to manage missed bookings, I was not clearly informed about this policy at the time of booking. No written confirmation or reminder was sent, and as someone new to the practice, I would have expected a bit more understanding or flexibility. It’s frustrating to be hit with such a steep fee before even becoming a regular patient. This experience has unfortunately made me reconsider continuing with this practice, as it feels more focused on penalties than on patient care or communication. Another example of a world based on greed, money and a disregard for humanity and community in ever growing difficult Financial Times.

Negative experience: Thought was OK, but not brilliant..I was with this Dental practice prior to covid, where I had 2fillings done, a back one was done quite well, but no follow up as was meant to have it capped,& didn't...another was a front tooth filling & he fused my 2front teeth together so I couldn't even floss between them! After covid& things had moved on, I couldn't get an appointment & I was private! I had an emergency with chronic toothache & still couldn't get an appointment, was really poor service ...I now joined Bridge Street practice, after they fit me in as an emergency within 24hrs, they are a 100% better& they corrected the fused teeth problem...

Negative experience: Awful dental practice. In the past they have cancelled on me multiple times, sometimes a few hours before my appointment. Unfortunately I was ~10 minutes late to an appointment, the dentist refused to see me and took the £60 fee. The staff are un empathetic and unreasonable, they seem to take joy in your misfortune. Do not go here!!

Fantastic experience: My experience today with this practice in Haverfordwest was 100% positive. The receptionist was courteous and the dentist extremely proficient..I don't hesitate in recommending them from today's visit. I had two fillings replaced.

Fantastic experience: I had my first visit to the hygienist today after many years,and as a very nervous and anxious person,from start to finish I felt comfortable. Forgive me I can’t remember their names but the lady and young man were absolutely fantastic and made me worry a lot less about my next visit! The receptionist was also very welcoming and friendly. Thankyou for helping me get past my fear! Xx

Fantastic experience: Lovely staff, excellent service

Negative experience: When you find a real dentist you realise how unprofessional all staff here are. Spent money here and had to respend to correct their inadequacies. Don't waste your money.

Negative experience: they force u into be leaving something that isn't actually the case and then make out its your fault and try to force money out of you hopefully they will be shut down soon by the law.

Positive experience: My appointment was moved once initially and then when I arrived they didn’t have the equipment necessary so I couldn’t have the appointment. They managed to fit me in later that day but I’d already taken time off work to come

Fantastic experience: Great surgery with an excellent dentist. Just wish it was NHS once again

Fantastic experience: Amazing emergency appointment today at this dentist. Fantastic dentist Anna sorry not sure if I have the right name, and detal nurse Hannah. Explained everything to me and showed great care and knowledge. Thankyou for fitting me in for an emergency and thankyou to the receptionist to. Fantastic practice

Fantastic experience: What a practice. Full of helpful individuals.

Fantastic experience: Great experience and friendly staff.

Fantastic experience: Attended my appointment today with Alina, outstanding service.

Fantastic experience: What an amazing service, I was in so much pain and didn’t have a local dentist as I work in London. One call was all it took to get a same day appointment and the the treatment I received was fist class. Would highly recommend

Negative experience: mydentist haverfordwest. Paying private does not reflect on the shoddy service after paying upfront for the appointment as my son is in pain and then having appointment cancelled 3 times via phone calls, on the day of yet another appointment I finally made it into the waiting area for my sons appointment at 11.20 after an hour (yes i sat quietly for an hour) I got up and spoke to someone as to when my son was going to be seen to be told not sure as running extremely late and couldn't give a time so told me to sit back down and wait. The appointment was cancelled then and refund given. Terrible service and very poor attitude.

Fantastic experience: Great service

Negative experience: As an NHS patient I can say the service is beyond terrible. After being forced to wait nearly 5 months for an appointment following an emergency 111 call to finish a treatment (my dentist wouldn't see me), I recieved a letter the week before telling me it's cancelled. I had to call to get the reason and it was because they no longer have any NHS dentists?? How long was that the case and I wasn't told until a week before? And how many people are currently waiting for treatment and will get the same letter.

Negative experience: Every time I called for a check up, I was told that they do not do check ups as they are focusing on emergencies, but to call back in a few months to see if things have changed. A little while later, I called to make an appointment for toothache and was told that they had removed me from the surgery as I hadn't been seen in two years. I had no letters telling me anything at all. The same thing happened to my husband, except he made an appointment for a broken tooth. He turned up 10 minutes early and then found out that the surgery gave him the wrong time and wouldn't see him, even though they were all stood around drinking coffee. He went to work and checked his calendar and called to make an appointment a month later for the broken tooth. He was then told that they had removed him from the surgery as he hasn't been seen in two years. The whole thing was ridiculous. They are no longer accepting NHS patients so we couldn't join again, as they are focusing on private as money is far more important than the oral health of people who need help.

Negative experience: I am an NHS patient at this dental surgery. In December 2022, I rang to make an emergency appointment to get the ball rolling on having two teeth extracted. I was told the earliest emergency appointment was September 2023 so I booked it. I rang today, 15th of May, because the condition has deteriorated and I wont be able to hold out that long. I was told today if I pay privately that I can have an appointment next week and it is going to cost over £250 to get a consultation and two teeth extracted! I feel totally ripped off and let down by this service, it is disgusting.

Negative experience: They actually took me automatic out from NHS , without send me any letter or asking my for any appointments.

Fantastic experience: I had an appointment today for a tooth extraction, to say I was nervous is an understatement! However my dentist Maria Morris was absolutely excellent!! It could not of gone better, didn’t feel a thing!! Maria explained everything to me about the process and constantly asked if I was ok during the process. I have always found the staff there very friendly. A big thank you to Maria and the team!

Negative experience: Today I had an appointment, I showed up and the very rude and flippant lady racially profiled me, then proceeded to dismiss me by saying I must be in the wrong place then when I finally proved I had an appointment, she said your appointment was cancelled 2 days ago. No message was sent, no voice mail was left and I didn't receive a phone call. This is the 2nd time this dental clinic will cancel my appointment with no proper notification and make me wait a whole month!

Negative experience: My son was 5 mins late for his appointment... been in so much pain for days... and they wouldn't see him. Absolutely disgusting how they can leave a child in pain, when we were 5 mins late

Negative experience: The worst Dentist in haverfordwest, waiting times of months, fillings are rushed and break, call making enquiry and they lie saying they will phone back but never do. Do not recommend.

Negative experience: had a dental hygiene appointment and it was very poor and sloppy service. very premium price (£80) and 15min duration. do not recommend

Fantastic experience: Very pleased to get a quick appointment and treatment for a broken tooth during the current pandemic.

Fantastic experience: Very good.

Negative experience: Rude Staff! Phoned in earlier today and woman on the other end sounded as if she didn’t want to be there, it was 9 o clock! When I enquired about whether they could do anything to for the wire that’s sticking out of my braces she blatantly spoke “ there’s nothing we can do” and put the phone down. This is poor!

Fantastic experience: Joined as a new patient a few weeks ago on the new scheme, staff are really friendly and the dentist was extremely obliging as well as his nurse, first class service

Fantastic experience: Brilliant staff and very good treatment best practice I have been to

Fantastic experience: Excellent dental surgery. Very friendly staff and always on time with appointments.

Negative experience: They remove NHS patients from register without notification, warning, or cause.