mydentist, Pritchard Street, Tonyrefail

Name: mydentist, Pritchard Street, Tonyrefail
Address: 2 Prichard St, Porth, CF39 8PA, GB
Telephone: +441443670691

2 Prichard St, CF39 8PA, Porth

+441443670691 [email protected]

mydentist, Pritchard Street, Tonyrefail is a dentist offering: dental exams and checkups, emergency appointments, dental fillings, hygiene, extractions, composite bonding, NHS appointments, dentures, whitening, straightening, and dental implants in Porth

Opening hours

sunday: (closed)
monday: (closed)
tuesday: 9h-17:30
wednesday: 9h-17:30
thursday: 9h-17:15
friday: 9h-17h
saturday: (closed)

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Services and Treatments

Dental Implants

mydentist, Pritchard Street, Tonyrefail: Reviews

3.7/5 (31 Reviews)

Reviews are the opinions of their authors. We do not verify that the author was a customer.

Adrian Hembrow Published on Google

4 weeks ago

Fantastic experience: Very friendly and helpful service,very good dentist.

mydentist, Pritchard Street, Tonyrefail

Thank you for taking the time to leave us a 5 star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team

Liz Palmer Published on Google

1 month ago

Fantastic experience: Another positive experience but unfortunately the dentist I have recently seen is leaving the practice. A sad loss at she goes over and above to explain what is needed, treats you with respect and is very thorough. The surgery is welcoming and clean and the staff friendly. When you can get an appointment the treatment is good. Unfortunately the Senedd are not making it easy to get NHS treatment. Thank you

mydentist, Pritchard Street, Tonyrefail

Thank you for your 5 star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
Patient Support Team

Craig Forsyth Published on Google

3 months ago

Positive experience: Trying to cancel my appointment but your liens are not working says issue with phones

mydentist, Pritchard Street, Tonyrefail

Thank you for your feedback We are sorry to hear that you have experienced problems contacting your practice. Please be assured that we are looking at ways to improve patient telephone access to the reception desk and reduce queue times.
Kind Regards
mydentist Patient Support Team

Andrew Walters Published on Google

3 months ago

Negative experience: You just can't get in RUBBISH

mydentist, Pritchard Street, Tonyrefail

Thank you for sharing your concerns. Please feel free to contact us on 01443 670691 to discuss appointment availability further. Kind regards, Leanne.
Patient Support Administrator.

nannypuffpuff Published on Google

7 months ago

Negative experience: Dentist arrogant no sympathy whatsoever still have jagged teeth roots left my plate does not fit complain goodness help you I’m being scolded by someone who doesn’t come from here I’ve worked all my life don’t expect this treatment! From nobody Just be grateful I don’t think so!!!!!!

mydentist, Pritchard Street, Tonyrefail

We would appreciate the opportunity to investigate your experience however we cannot identify you from the information within the review. If you could please contact the practice and ask to speak with the Practice Manager, they will be able to assist you.
Kind regards,
Julie - mydentist Patient Services Team Leader

Charlotte Santini Published on Google

8 months ago

Negative experience: Well I booked my appointment in November and told it was £70. They then cancelled my appointment and move it to 11th December. On paying the balance the price had gone up to £77 no warning at all- even on the two occasions where they tried to move my appointment. when questioned I was told it would not be honoured and the price had gone up!!! If I did that to my customers I wouldn’t have any customers left! This is not how you do business. Shame. Safe to say this will be the last time using My Dentist.

mydentist, Pritchard Street, Tonyrefail

We are disappointed to hear about the price change without notice, it is never our intention to inform patients incorrectly, especially when it comes to financial issues. If you do wish to discuss this further please do not hesitate to contact the practice.
Kind regards,
Julie - mydentist Patient Services Team Leader

Neil Mansfield Published on Google

1 year ago

Fantastic experience: Fantastic service, fantastic staff and really great communications A+++++++

mydentist, Pritchard Street, Tonyrefail

Hi Neil. We are pleased to hear about your positive experience with our service, staff and communications!
Kind Regards
mydentist Patient Support Team

Julie James Published on Google

1 year ago

Fantastic experience: Staff are really helpful and friendly. My dentist Monika is really lovely, helpful, caring and I trust her completely. She treats you at your pace and is really understanding.

mydentist, Pritchard Street, Tonyrefail

Hi Julie. We are pleased to hear about your positive experience! Understanding your pace and building trust are priorities for our team.
Kind Regards
mydentist Patient Support Team

debbie caramella Published on Google

1 year ago

Fantastic experience: Wow ! Had really bad toothache and having it out I didn't even know it was sooo quick and painless I definitely recommend...

mydentist, Pritchard Street, Tonyrefail

Hi Debbie. Your review is appreciated! We're glad to hear your tooth extraction was quick and painless. Thank you for recommending us!
Kind Regards
mydentist Patient Support Team

Mervyn Israel Published on Google

1 year ago

Fantastic experience: Brilliant Dentist fabulous receptionist,all around great experience

mydentist, Pritchard Street, Tonyrefail

Thank you for your 5 star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
Patient Support Team

Paul Elliott Published on Google

2 years ago

Fantastic experience: Outstanding service again , one of the best dentists around.

mydentist, Pritchard Street, Tonyrefail

Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team

Alan Bromage Published on Google

2 years ago

Fantastic experience: Friendly professional and caring. :-)

mydentist, Pritchard Street, Tonyrefail

Hi Alan
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

maureen williams Published on Google

2 years ago

Fantastic experience: Finally after COVID upheaval, I have managed to get my second appointment with My Dentist. Iqbal Shumaila the dentist was extremely patient with a lovely manner. I would not hesitate to recommend her to others as she got on the the job taking time to fully explain procedures.

mydentist, Pritchard Street, Tonyrefail

Thank you for your 5 star review. It’s great to hear that your dentist communicated your treatment with you so well and that following your visit you would recommend us.
Kind Regards
mydentist Patient Support Team

Paul Davidson Published on Google

2 years ago

Fantastic experience: Thank you for an excellent service, with Amazing staff to make you feel at ease, I would definitely recommend the practice.

mydentist, Pritchard Street, Tonyrefail

Hi Paul, Thank you for such a lovely review and recommendation for our practice. They are a great team who really care for their patients.
Kind Regards
mydentist Patient Support Team

varadharajan santharam Published on Google

2 years ago

Fantastic experience: Prompt and good service

mydentist, Pritchard Street, Tonyrefail

Hi Varadharajan, Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to mydentist for your next appointment.
Kind Regards
mydentist Patient Support Team

Donna Coldman Published on Google

3 years ago

Negative experience: If I could give 0 stars I would. I have been with this dentist for 35 years and have just moved because of the awful service. Since Kathryn has left the practice it has just gone awful. I do not feel that the staff are friendly, appointments made even 6 months in advance are continually cancelled, this has been the experience by both myself and the rest of my family who are registered here. Since 2019 I have had 1 appointment due to appointments being continually cancelled and my children have had 2, 1 of which I paid privately for because it was the only way I knew I could get an appointment. As someone who has always looked after their teeth and had regular dentist appointments I feel I have been let down massively. I am so pleased that I have now moved and my new dentist is a breath of fresh air, I had an appointment within days. Don’t bother registering here, go somewhere else.

mydentist, Pritchard Street, Tonyrefail

As you may be aware, we do have several dentist vacancies at your practice and are actively trying to recruit. Unfortunately, recruitment of dentist’s post pandemic is proving extremely difficult. There is a shortage of dentists in the UK which is making attracting dentists to certain areas of the country more difficult and we are experiencing challenges in recruiting to the area. However, we are looking at all options to attract and re-locate dentists to your practice. Please be assured that the vacancies are not through any lack of trying or apathy on our part, purely that recruiting dentists, is proving difficult.
However, whilst we are recruiting, if you experience a dental emergency, e.g. pain, swelling or bleeding then you can still contact the practice and they will triage your symptoms and advise you how obtain emergency assistance until the practice is fully staffed.
Kind Regards
{my}dentist Patient Support Team

kerry murphy Published on Google

3 years ago

Fantastic experience: Another good experience with the dentist. Thanks for a really thorough examination.

mydentist, Pritchard Street, Tonyrefail

Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team

David Chappell Published on Google

3 years ago

Fantastic experience: Excellent service, really chearfull, explained everything to me in layman's terms so I could understand. I even liked the fact that the new resident dentist was humming a tune while working on my teeth. 5 stars al round

mydentist, Pritchard Street, Tonyrefail

Thank you for your 5-star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
{my}dentist Patient Support Team

Bradley Jones Published on Google

4 years ago

Negative experience: Absolutely shocking. Went to see them in February/March to have a tooth out, but they couldn’t take it out. They referred me to a specialist to have it out and even put it under an emergency appointment. For the course of 2-3 months they have been denying and re-accepting my case. Now finally they said they have tried contacting me on many occasions (they haven’t) and couldn’t get an answer (because they didn’t try) so now I’m off the books completely. Thanks for taking my money and leaving me in pain. I very much appreciate it.

mydentist, Pritchard Street, Tonyrefail

We are very sorry to hear of your dissatisfaction with the services you received from our Practice. I would like to apologise for your experience and recommend that you contact the practice and ask to speak to the Practice Manager about your experience.
Kind Regards,
{my}dentist Patient Support Team

Jaime Crossley Published on Google

4 years ago

Negative experience: Never any dentists available and have to wait months for an appointment.

mydentist, Pritchard Street, Tonyrefail

Good Morning
I am so very sorry to hear your feedback. Our {my}dentist patient support team will be happy to discuss any concerns with you. They can be contacted via our website mydentist.co.uk Alternatively, if you have not already done so, I would recommend that you contact the practice and ask to speak to the Practice Manager about your experience. Kind Regards, {my}dentist Patient Support Team

Welsh lady Published on Google

4 years ago

Positive experience: There is only 1 dentist at this practice now and that one is part time and finishing at Xmas,no new dentist as yet looking to employ one but my argument is there are 4 in Talbot Green practice it makes sense to move 1 to Tonyrefail they are all My Dentist employees I can't get an appointment till next March

mydentist, Pritchard Street, Tonyrefail

Thank you for your feedback and I am sorry to hear of your dissatisfaction with the service. It may help if I advise that we have been actively advertising and trying to recruit dentists for the practice for some time. Unfortunately, the current dental recruitment market is extremely static, there is a distinct shortage of dentists in the UK and due to the current situation many dentists are preferring not to re-locate and to stay in the practice that they are already in.

I can assure you that as a company we have tried all options to recruit and we continue to do so. We have offered re-location packages, extra financial incentives and regularly approach clinicians at our other sites to see if they are interested in a move.

Kind Regards
{my}dentist Patient Support Team

Tash J Published on Google

5 years ago

Negative experience: Shocking service, cancels appointments at last minute after waiting months to get an appointment, no apologies. Absolute joke.

mydentist, Pritchard Street, Tonyrefail

Dear Tash,

Thank you for your feedback. I am very sorry to hear of your dissatisfaction with the service you received from our practice. I would like to apologise for your experience. Our {my}dentist patient support team will be happy to discuss your concerns with you. They can be contacted via our website mydentist.co.uk Alternatively, if you have not already done so, I would recommend that you contact the practice and ask to speak to the Practice Manager about your experience.

Kind Regards, {my}dentist Patient Support Team

Michele Davies Published on Google

5 years ago

Fantastic experience: Excellent service, full ppe worn during covid, I was in and out. Always friendly and they put you at ease. Very reasonably priced. You have restored my faith in dentists

mydentist, Pritchard Street, Tonyrefail

Thank you for your 5 star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
Patient Support Team

Sonia McCann Published on Google

6 years ago

Positive experience: Ive been in a lot pain and had quite a lot of work done and still being treated in a small amount of time and I have to say well done and thank you !! Thank you to the receptionist for having understanding and patients to understand my speech on the phone! Dentists thank you for listening and involving me and making me feel at ease xx well done all!

mydentist, Pritchard Street, Tonyrefail

Good morning,

Thank you for your 4 star review and for taking the time to leave your lovely comments, which will be shared with the practice team.

Many thanks,

Patient Support Team

David “MW0DCM” Maydew Published on Google

6 years ago

Negative experience: Not a Dentist I would use, a secretary who is adamant if you miss 1 or 2 visits you're off the books for good! Even if you have good reason for the missed appointments.... If I could give 0 stars I would! All because I missed 2 appointments because of my then pregnant partner was having a few issues and needed to go to the hospital, they've refused to put me back on the books.... I hope they have enough patients?

mydentist, Pritchard Street, Tonyrefail

Hi David,

We are very sorry to receive your 1 star review and would very much appreciate your feedback. If you would like to share your experience with us, please e mail [email protected] and we will investigate your concerns.

Kind Regards
Patient Support Team

sally stranks Published on Google

6 years ago

Positive experience: The receptionist, Pheobe, is a breath of fresh air. She is an asset to the practice. My only concern is that there was a manager there castigating her loudly in front of the clients and this was totally unacceptable and embarrassing for Pheobe and the customers

mydentist, Pritchard Street, Tonyrefail

Good morning,

Thank you for your 4 star review and for taking the time to leave your lovely comments, which will be shared with the practice team.

Many thanks,

Patient Support Team

Judith Bunston Published on Google

6 years ago

Positive experience: Prompt service - appointment on time. Friendly staff.

mydentist, Pritchard Street, Tonyrefail

Good afternoon,

Thank you for your 4 star review and for taking the time to leave your lovely comments, which will be shared with the practice team.

Many thanks,

Patient Support Team

Tyler james Published on Google

6 years ago

Fantastic experience: My son was so scared to go to his normal dentist so I decided to swap dentist and take him here. He is still nervous going but is fine when there the dentist is really good with him

mydentist, Pritchard Street, Tonyrefail

Dear Mr James,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
Patient Support Team

Princess Leah Published on Google

6 years ago

Fantastic experience: Very nice local dentist, the staff were friendly and chatty. It's a shame I can't get my other family members registered though.

mydentist, Pritchard Street, Tonyrefail

Dear Leah,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
Patient Support Team

Matthew Kinsey Published on Google

7 years ago

Fantastic experience: Friendly service from receptionist to dentist great service really happy with them

Christopher Griffiths Published on Google

7 years ago

Fantastic experience: Brilliant practice with helpful staff and the dentist himself was excellent, very knowledgeable and particular in his work, very professional. Would recommend to everyone

mydentist, Pritchard Street, Tonyrefail

Hi Christopher,

Thank you for your 5 star review which I will share with the Practice Team.
We look forward to welcoming you back to the practice for your next appointment.

Kind Regards,
Patient Support Team