mydentist, Cherry Orchard Dental Practice, Newcastle-under-Lyme

Fantastic experience: I would like to update my review. Zaar Abbasi is an amazing dentist. Thoroughly explains what treatment is required. Attention to detail is superb. Excellent results. I have just had a tooth, that I was convinced would require extraction, rebuilt and the result is fantastic. All the staff from the telephone call stage up to and including the visit are so friendly and reassuring. I cannot recommend the surgery enough. Big thank you Cherry Orchard. As soon as one arrives the staff are very welcoming. Mr Neeld is very thorough and professional. He explains in detail the treatment you are to receive. Pain free and I thoroughly recommend Cherry Orchard Dental Practice Newcastle-under-Lyme. Many thanks.

Fantastic experience: I just want to say how wonderful Claudia (and the team) at Cherry Orchard have been. When my previous dentist retired (who I'd seen for around 40 years) I was apprehensive, but Claudia has been absolutely fantastic. She is so warm, friendly and reassuring, and always takes the time to explain everything clearly. From the moment you sit in the chair, she puts you completely at ease and makes what could be a stressful visit feel much more relaxed. She never makes you feel rushed and is always happy to answer any questions. She combines professionalism and expertise with a genuine, caring approach. It's clear that she really cares about her patients and wants them to feel comfortable and confident in the treatment they're receiving. I feel very lucky to have found such an excellent dentist and I wouldn't hesitate to recommend Claudia to anyone looking for a skilled, caring and thoroughly lovely dentist.

Negative experience: A very good dentist, never had an issue before now, myself partner and kids go. Just waiting on a reply to my email and I can update. As things stand I didn't notify early enough to cancel my appointment which I wasn't aware of and apologised for I accept that is my fault. (I remembered Sunday afternoon and schedule sent an email for 8am Monday morning one hour before surgery opened for I believe a 09:40 appointment, which is late I know I have alot on and apologise again). I also mentioned I doubt I'd agree to a Monday appointment as I always work Mondays and have both kids to drop off. Was informed that as I hadn't notified early enough it was still a £100 fine. (Text message said £60). I mentioned either way could not afford to pay this and meant to cancel as I couldn't afford to attend anyway. I got upset said I wouldn't be back and hung up the phone as money is incredibly tight at the moment. (I apologised in another email explaining my financial situation and that I hung up due to the stress of being told about a fine). Debt collection was mentioned in the run up to this. Couple things that are confusing me at the moment nowhere in the appointment reminders does it mention a fine if you cancel late as I did or forget to cancel entirely, the first message about that was after the appointment. Secondly reading online it seems to say that NHS patients cannot be fined for missing an appointment but can be removed from the dentist in question, I can accept that as opposed to the fine as I'd be embarrassed to return now anyway. So as such it being an NHS dentist and myself enrolled as an NHS user of Cherry Orchard can I please not be fined. Could the practice manager look into this and email me back either an explanation of why I'm being fined as an NHS patient or rescind the fine and remove me or whatever needs to be done. Regards, Mike

Fantastic experience: i need to say and thank claudia bosca and her assistant what a brilliant job and they know im not the best at goin dentist they put me at rest and ease and are so kind and helpfull i cant thank them enough big smile when i go in great ,,,thank you garry

Negative experience: Our son has autism and it took us a long time to find a dentist that would see him. Unfortunately on 2 occasions he has been unwell and unable to make the appointment which we called to cancel and rearrange in plenty of time and new appointments were made at the same time. Despite having a new appointment made on the phone no further communication was given until a letter was received stating he has been removed from the practice. Absolutely shocking and will actively be advising people to avoid this practice.

Fantastic experience: My new dentist Claudia is absolutely brilliant at her job she took over from Mark at the practice, who as a family we had seen for 30+ years, the whole practice staff Caroline/Joe and receptionists are all first class , well done

Fantastic experience: What a fantastic dentist. Claudia and the team removed a wisdom tooth for me today. Painless and professional

Fantastic experience: Just had my routine check up, this was carried out by Claudia, absolutely painless, and carried out with complete proffesionalism.

Fantastic experience: Been going to Cherry Orchard Dental Practice for years the staff have always been lovely and Mark Neeld has always done a good job on my teeth he's very easy to communicate with and his assistant Caroline is a lovely lady too

Fantastic experience: This is a very friendly place I've been going there for years

Fantastic experience: Always polite and professional. Great care from very considerate and caring Dentists, highly recommended

Fantastic experience: I have been visiting this practice for over 40 years, previously at king Street. All I can say is all the dentists, even going back to Mr Ball have been amazing, kind , gentle and professional. Keep up the great work you do.

Negative experience: New patient here however I didn't like the way I was treated it's been 3 yrs since I last went to a dentist she told me I have gum desise at stage 2 said I needed a small filling but they couldn't do a filling she said because and I quote we don't fill dirty teeth bare in mind my teeth arnt Rotting or black I just thought wow really how rude ... Thank you for the letter so kind but she did say that about my teeth and told me to come back in 3 months when my teeth are clean if anyone wants to see the appointment date slip they are more than welcome to and refusing to do treatment because teeth are dirty until 3 months time is appalling and then i get sent a letter kicking me off the list because i spoke the truth its a good job im with another dentist and i will also now be making a formal complaint to nhs directly as clearly having an opinion gets you chucked off the dentist list be careful with these dentists as they are far from professional . .. reply to cherry orchard the practice manager has reached out to me no apoligy and removed me from the dentist register

Negative experience: Although says accepting new patients when finally got through very rude and unhelpful receptionist - they are not Despite having a long answer phone about treating staff with respect - what about members of the public - works both ways

Fantastic experience: Been visiting this dentist gettin on for 20 years.martin was great but mark is just as good,maybe even better.very gentle and talks you threw what he is doing.allways completeley relaxed when i visit here.used to be terrified of the dentist,not since visiting here.

Negative experience: Although they state on their website they are accepting new patients I was told they aren't. I am pregnant and I explained that I was calling all the dentists near me and none would see me although I am entitled to free dental care at the moment. I was then told to try an NHS dentist (despite it stating NHS care on their website.)

Fantastic experience: Always had excellent professional attention

Fantastic experience: I am amazed at the service and communication with Dr. Zaar, who deserves a medal for communication and expertise, my first check up went flawlessly amazing and I hope the rest of my family will be pleased with the service . Thank you

Fantastic experience: From the receptionists , who was very warm and polite , to the dentists Mark , who was very helpful and calmed me down alot , first time having an.injection in my mouth ,and the nurse , who was amazing , .It was a great experience from start to finish, everyone was very warm and understanding , made going to the dentist a pleasant experience and not a nightmare

Fantastic experience: Great dentist, with very friendly staff and super knowledgeable dentist! Zaar puts you at ease and even makes having fillings seem less daunting! Have been going here for over 10 years and would definitely recommend.

Fantastic experience: Good experience here. I belive Martin is the best and most gentle dentist I have ever had. Now I have moved and have to find another dentist, hopefully it wont take me another 20 years to find such a good dentist!

Fantastic experience: What a great friendly practice, everything explained... i.e. treatment ... reasurance for more the Dentally Shy... if Calsberg made dentists this would be it

Fantastic experience: An excellent dental practice. Helpful staff, supportive and professional. Highly recommended.