Dentahub - Green End Dental Practice

43 Green End, SY13 1AD, Whitchurch

Your smile is our top priority!

Opening hours

  • sunday: (closed)
  • monday: 8h-20h
  • tuesday: 8h-20h
  • wednesday: 8h-20h
  • thursday: 8h-20h
  • friday: 8h-20h
  • saturday: 8h-20h

Photos of Dentahub - Green End Dental Practice

Dentahub - Green End Dental Practice

Services and Treatments

Dental Implants
Teeth Whitening

Dentahub - Green End Dental Practice: Reviews

4.4/5 (114 Reviews)

Reviews are the opinions of their authors. We do not verify that the author was a customer.

Paul Gibbs Published on Google 1 day ago

Fantastic experience: Excellent throughout my treatment great dentist

Alan Bradbury Published on Google 1 week ago

Fantastic experience: Massive thank you to Dentahub especially Arran & Angela today for extracting my tooth really took care of me and explained everything they were doing in great detail. Kept asking through the extraction if I was ok and if I needed a break really looked after can't thank them enough I didn't feel anything it was pain free can't thank Arran and Angela enough. Highly recommended as always they really look after you.

Darren Wilson Published on Google 2 weeks ago

Fantastic experience: Arran was really good, explained my treatment.

Charlene Harris Published on Google 2 weeks ago

Fantastic experience: A fantastic dental practice had an appointment today with a dentist called Arron who was amazing with me as I’m a very nervous patient and he was fantastic and also the dentist nurse called Skye was wonderful too

James Published on Google 3 weeks ago

Fantastic experience: Today I have had 4 teeth extracted and a new plate with 5 teeth put in place. This work was carried out in a really pleasant manner with real skill and professionalism. Thank you to Arran and Angela, who carried out the work in such a calm way, without my feeling any pain whatsoever. They were excellent throughout all the processes and procedures and I want to say thank you to Arran and Angela you were amazing.

Andrew Langford Published on Google 1 month ago

Fantastic experience: Great service and very helpful

Ceri Lewis Published on Google 1 month ago

Fantastic experience: After years of being petrified of the dentist I made to move to Dentahub Whitchurch and I am now regretting not moving sooner. The whole team is amazing but I have to give huge praise to Silpa and Reiad. They are both incredible, so kind and lovely and completely took my fear of the dentist away. Silpa is the sweetest lady who really does brighten your day and Reiad just puts you at ease the second you meet him. They are a great team who have made myself and my son feel very comfortable and cared for. Thank you team!

Jenna Morris Published on Google 1 month ago

Fantastic experience: My son, age 5, bashed his front tooth and needed root canal treatment. I was concerned how he would react to what is a pretty major procedure as teeth go, but Dr Gad and Nurse Angela were fantastic with him! At the consultation Dr Gad was so patient with him and talked about everything he was doing. When we came back for the procedure he explained each step of what was happening to my son. Showed him the tools, answered his many, many questions and was just genuinely so calm and reassuring. My son wasn't upset in the slightest and managed to sit there (relatively still - as still as a 5 year old can be) and wasn't phased by the experience at all. He actually quite enjoyed learning about the tools and x-ray machine etc. Dr Gad and Angela were the perfect team for kids or anyone nervous of dental treatment. And the tooth (that was black) now looks great! Thank you so much!

Sarah Jones Published on Google 2 months ago

Fantastic experience: A lovely practice with lovely staff. Highly recommend.

Richard Cooke Published on Google 2 months ago

Fantastic experience: An excellent service having a crown fitted by Arran and Lucy. They were receptive if things were getting uncomfortable for me during the cleaning and fitting procedure, resulting in a step-by-step process and ultimately a tight-fitting crown. Highly recommended.

Sue jenko Published on Google 2 months ago

Fantastic experience: Arran and Lucy are very polite and professional at what they do. Would highly recommend.

avril haworth Published on Google 2 months ago

Fantastic experience: Arran and Angela are a fully professional team. You will be in safe hands

Micheal Klim Published on Google 2 months ago

Fantastic experience: The best dental clinic I've ever had the opportunity to have my teeth treated. I especially want to thank Arran and Angela, an incredibly well-coordinated team. Thank you.

Dan Blackhurst Published on Google 2 months ago

Fantastic experience: I had an appointment today with Arran and Lucy. They were very friendly, professional and made me feel at ease. Thank you for such a positive experience.

Rishi Verma Published on Google 2 months ago

Fantastic experience: Thank you Dr Pooni for the great service. Nurse Skye was fantastic also

Geraldine Elliott Published on Google 2 months ago

Fantastic experience: Excellent care from Silpa and Polly. Highly recommend this practice.

Mary Constable Published on Google 3 months ago

Fantastic experience: I went to Dentahub yesterday to have a tooth extracted by Arran assisted by Lucy. Not the most pleasant thing to have done, but they both were attentive and very caring. This was helpful as it put you at ease and help make the process bearable! Thanks Dentahub!

Rachel Radcliffe Published on Google 3 months ago

Fantastic experience: For my dental checkup both Dr Arran Pooni and his assistant Lucy made me feel welcome, supportive and they listened to concerns that I may have before checkup begins. It is also nice to see the same dental practitioner and assistant who know your treatments, concerns and to have good communication to guide you to the step being taken before and after treatment.

Jo Dixon Published on Google 3 months ago

Fantastic experience: I have had several dental issues over the past few months and all the staff at Green End Dental Practice provide an excellent, professional, efficient and friendly service. The most recent appointment was with the hygienist Silpa and nurse Polly, who continued the excellent care, were very gentle during the procedure and provided advice for ongoing dental care. Thank you to all the staffs the practice.

Salop-lad Published on Google 3 months ago

Fantastic experience: Arran and Angela were top rate for my extraction. (John W)

Jayne Chidlow Published on Google 3 months ago

Fantastic experience: Thankyou to Dominic on reception Saturday 16 th may Great customer service

dave hargreaves Published on Google 3 months ago

Fantastic experience: Dentist today we all hate it but we have to go well my experience today was good and i had a a tooth extracted but Arran the Dentist and Angela the assistant were fantastic

Sinead Delanty Published on Google 3 months ago

Fantastic experience: Recently I had to access the emergency appointment service and I cannot fault the service. I was offered an appointment within 24 hours and received treatment for an infection instantly. Within a further two weeks I had root canal treatment completed. Gad is a brilliant dentist; he explains what he is doing, shows you the images, what the treatment entails and what it looks like upon completion. I felt looked after, listened to and had excellent quality of care. Lucy is also a diamond! Very friendly and a breath of fresh air

Kate Pugh Published on Google 3 months ago

Fantastic experience: Just got home after a difficult extraction and Lucy was amazing as was Nicola, so calming and patient. Thank you to these lovely ladies for making the whole experience actually a good one. You were both amazing, thank you ☺️

Peter Kukla Published on Google 3 months ago

Fantastic experience: To Silpa & Reiad at Green End Practice. In 70+ yrs this lady is the very first dentist to work on me without any injections. The only word I can use in Incredeible, care and attetnion to the Patient, exstremely gentle, all the latest equipment, very clean and extremely efficient. And a Big mention for Reiad, whose Birthday it is today, HAPPY BIRTHDAY Reiad. What a wonderful Team Peter

Dawn Thomas Published on Google 3 months ago

Positive experience: Who likes the dentist Really? Open for nhs patients Did have a fabulous azalea growing in the yard.

J C Published on Google 3 months ago

Fantastic experience: Arran and angela did a wonderful job on my tooth and very friendly! Strongly reccomended thanks guys

Shropshire Girl Published on Google 3 months ago

Fantastic experience: Just been seen by Arran and Angela. I'm a very nervous patient and I do not enjoy visits to the dentist. I must say however Arran was lovely, he didn't across as judgemental or patronising and I felt reassured by his advice. I'd very happily see him again. Angela also seemed very nice. Thank you both

andy barlow Published on Google 3 months ago

Fantastic experience: I have just been sat here reading through all the reviews and there are some bad ones but this is honestly not what I have experienced today or at all infact. Yes you do have to see the hygienist first and yes you do have to wait a few months to see the dentist but i think that's the same wherever you go now when you join with a new dentist. Arran and Angela were amazing today I have always been a nervous patient after a traumatic experience as a child but as soon as I walked through the door I was greeted with kind faces and big smiles, they were both very reassuring and professional. I have just had a filling and I hardly felt a thing. I'm so glad I signed up to dentahub and I'm now not feeling half as anxious as I have been previously.

Chloe and Haddock Beddows Published on Google 4 months ago

Fantastic experience: Arran and Angela were amazing! They kept making sure I was comfortable the whole way through my filling and both did an amazing job highly recommended

E Tomlinson Published on Google 4 months ago

Negative experience: Arran and Angela were very kind and am delighted with the work and attention given to my dental work!

Anthea Page Published on Google 4 months ago

Fantastic experience: Arran and Angela did a fantastic job of giving me my husband’s smile back. First class professional and friendly service . Thankyou.

andrew milward Published on Google 4 months ago

Fantastic experience: Arran and Lucy Y looked after me today and were great .

Sian Kendrick Published on Google 4 months ago

Fantastic experience: Dr Gad and nurse Angela were fantastic I’m a nervous patient and they both supported me talked me through the procedure and made sure I knew what to do if I felt uncomfortable.

Lisa Cartwright Published on Google 4 months ago

Fantastic experience: Justin and Polly are great. As a very nervous visitor, they immediately put me at ease and were professional throughout the treatment. Definitely would recommend the practice.

Fiona Davies Published on Google 4 months ago

Fantastic experience: Recently joined and though I've never been afraid of the dentist, my last experience at my last dentist wasn't very nice at all, today I met Dr.Gad and his lovely nurse Angela. What an absolute team!! Explained everything no judgement took their time Angela even offered her hand, last time I was shaking so much I couldn't drive today I am relaxed with little shakes - THANK YOU SO MUCH for being so kind, non judgement and patience, it's never the work that you need that is horrible but kind people doing it x

Steve Downey Published on Google 5 months ago

Positive experience: My first appointment and the subsequent scale and polish, both with Silpa and Reiad, were both very good. Treatment was managed with care and that was followed with lots of good advice. I’m a new patient at Green End and so far I’m impressed.

Kev Thelwell Published on Google 5 months ago

Fantastic experience: Dr Gad and Polly were very good and professional how they carried out the treatment on myself removing my infected tooth would highly recommend

Edith Robinson Published on Google 5 months ago

Fantastic experience: Visit made 31st March 2026. Dr Gad extracted two teeth, then fit new denture without any stress or pain. Dr Gad explained each step. Dental Nurse Polly gave reassuring care. 10/10

Kevin Bason Published on Google 5 months ago

Fantastic experience: Very professional, keeps you informed about your treatment. Making sure that you’re in control. Can highly recommend this dentist. Put a big smile on my face

Diane Jacks Published on Google 5 months ago

Fantastic experience: I have been having ongoing treatment with Arran and Angel. Arran is great, he explains everything and puts you at ease. If you need him to stop you only have to raise your hand. I had to have a tooth out, which I was dreading, but it was just fine, he talked it through, I was well looked after by them both. Arran has also given me lots of tips in how to clean my teeth better, to avoid future issues. Definitely recommend Arran as a dentist.

Andy Gill Published on Google 5 months ago

Fantastic experience: Visited for a tooth extraction with Dr Gad assisted by Lucy, his nurse. I've had three teeth removed in my 50 years alive and this was by far the quickest and most pain free......so far. Both were very helpful and informative and explained everything before, during and after to put me at ease. Best tooth extraction so far. 5*.

Philip Buckley Published on Google 5 months ago

Positive experience: Excellent care and treatment for an extraction. Very good advice for post treatment. Highly recommend Mr Gad.

Jewel Joby Jewel Joby Published on Google 5 months ago

Fantastic experience: Really great experience overall. Silpa and Reiad were both kind, professional, and made my brother feel very comfortable. Highly recommend!

Hel hum Published on Google 5 months ago

Fantastic experience: Couldn’t have wished for a better experience with your reception team today. Lucy and Helen.nothing was too much trouble for them. If only you could clone them and have them representing Dentahub every day of the week. Dream team :)

Pam Davies Published on Google 5 months ago

Fantastic experience: I have a fear of dentists. Yesterday I had to have a tooth out the dentist. I saw , Dr Gad, he was the best dentist I've ever been to. I would highly recommend this practice. Thank you.

Freya Louise Published on Google 5 months ago

Fantastic experience: A pleasant experience during every appointment. Arran is very polite, friendly and professional and explains the treatments in good detail, overall a great dentist. Angela is also very friendly and helpful.

susan ellison Published on Google 5 months ago

Fantastic experience: I was very nervous about having a tooth out but Gad was patient and reassuring. Lucy was calm and friendly. I wouldn't hesitate to have treatment here again.

Damian Pinson Published on Google 5 months ago

Fantastic experience: I went for an extraction today and saw the dentist.From the moment I went in to see him I felt at ease, everything was explained to me and he made sure I wasn't in any pain. I felt safe and comfortable.

Alexandra Roberts Published on Google 5 months ago

Fantastic experience: The care I receive from Arran and Angela at Green End Dental Practice is exemplary. I am a nervous patient and they always put me at ease with their friendly and empathetic approach. I always feel that I can discuss any questions or concerns with Arran and treatment is carried out with professionalism and care. They make a wonderful team. Highly recommended.

anne chambers Published on Google 5 months ago

Fantastic experience: I had a part tooth removed and 2 fillings at the end of February. Arron and Angela were excellent, they warned me of pain of injections especially in bridge of my mouth. They were professional and informative and the whole process was quick. Arron seems a very experienced and confident dentist and I would happily go to him next time .

keeley green Published on Google 5 months ago

Fantastic experience: Had tooth extraction with Arran and Skye. They made sure I was comfortable throughout and put me at ease when I was nervous. I can’t thank them enough for being so reassuring and patient

sarah harper Published on Google 5 months ago

Fantastic experience: Arran and Lucy Y were fab. Arran talked me through everything step by step so I knew what was coming. Lucy made sure I was ok. Really reassuring to someone who isn’t a fan of the dentist! I really appreciated them both!

Katie Published on Google 5 months ago

Fantastic experience: Had a great experience at my dental appointment today, Silpa and Polly were both very friendly and welcoming, which made the visit feel relaxed and comfortable!

Jean Moore Published on Google 5 months ago

Fantastic experience: Ive been to see lucy and nicola they are so lovely and helpful and always make me feel at ease such lovely ladies

Sharon Beddow Published on Google 5 months ago

Fantastic experience: New to the practice and im also nervous patient. This was relayed to the staff and i can't praise Arran, Angela and Skye enough for being so kind and understanding. Talked me threw every step of my treatment and checking I was ok. 5

Jack Edward Published on Google 5 months ago

Fantastic experience: I’ve just had a filling done by naga & Angela they were both excellent and professional and I felt comfortable and heard and it was a perfect and fast visit highly recommended them both.

Sarah Carter Published on Google 5 months ago

Fantastic experience: I’ve just had a wobbly wisdom tooth removed by Arran. I was dreading it but both he and Angela, the dental nurse were kind, empathetic and efficient. The anaesthetic hasn’t worn off yet but hopefully it will heal well… Thanks Arran, you made a stressful situation less so…

Alan Richards Published on Google 6 months ago

Fantastic experience: What an outstanding experience! When I visited the hygienist today I was warmly greeted in the excellent new surgery. Silpa and Lucy make a really great team. Silpa is one of the most thorough and professional hygienists I have been lucky enough to have treat me and she takes time to offer the best advice for personal care. Lucy is a most personable and professional assistant.Thank you both.

Kerry Jones Published on Google 6 months ago

Fantastic experience: Had an appointment with Arran and Anglea for a check up, had to have a tooth pulled, based on my experience there were both very friendly warm and welcoming made me feel at ease tooth was out in seconds.

Ashley Stokes Published on Google 6 months ago

Fantastic experience: Amazing service from Green End Dental and a big shout out to Arran and Angela! Arran during MY first appointment was very clear and precise coming up with a dental plan to rectify existing problems with my teeth.Moving forward to to my 2nd appointment Arran carried out treatment, top class treatment,going above and beyond! Angela who is Arran's assistant was professional and gentle when carrying out her work.Would definitely recommended, Amazing service

Mint Moth Published on Google 6 months ago

Negative experience: Been here for years as had no other choice but particularly over the last year we’ve had terrible service and the receptionists have been quite rude. We’ve had an appointment cancelled on the same day that we had waited so long for but we were not notified at all, no phone call, no email. Receptionist didn’t seem bothered, and rebooking you have to wait months. I would not recommend this as a dental practice.

Angela Sinyard Published on Google 6 months ago

Fantastic experience: I had a wonderful experience at this practice and due to my dental phobia Arran and Skye really made me feel at ease and i appreciate it alot. They explained everything and I had a pain free clean aswell. Thank you guys!

Rolfe Published on Google 6 months ago

Fantastic experience: I had a tooth taken out and a few days later I was in a lot of pain I phoned them and the receptionist was very kind and fitted me in to be seen. I saw Dr Gad, he was kind. He did some cleaning I felt much better afterwards. They didn’t charge me for the visit.

Emma Hughes Published on Google 6 months ago

Fantastic experience: My 12 year old son was seen by the dentist Arran and the ladies Lucy Y and Skye. The ladies were lovely and Arran was amazing with my son, made him feel at ease, and made the whole process as pleasant as it could be. My son wasn’t afraid or in pain and that was due to Arran. An amazing dentist who will be on our list to see again in the future. In the words of my son he was ‘boss’.

Lucy Published on Google 6 months ago

Fantastic experience: Went to see Arran Today, what a wonderful experience, had a pain free clean and was very kind and understanding. Highly recommended Credits to the Lucy and Skye too

Mike Relac Published on Google 6 months ago

Fantastic experience: Went in for annual checkup. Justin and Angela examined me and took x-rays and were very helpful, friendly and knowledgeable. Terrific team!

Neale Warr Published on Google 6 months ago

Fantastic experience: Amazing treatment from both Arran and Angela. Made me feel comfortable, relaxed and explained clearly everything they were going to do beforehand. Also advised on dental care practises at home. Would highly recommend.

D. D Published on Google 6 months ago

Fantastic experience: Excellent ,professional service . Dentist Arran and Lucy did a grat job .Highly recommend

Gabby Dean Published on Google 6 months ago

Fantastic experience: I went for an extraction today and saw the new dentist Beshoy Sobhey. From the moment I went in to see him I felt at ease, everything was explained to me and he made sure I wasn't in any pain. I felt safe and comfortable. Thank you to Beshoy and all the staff, you are amazing.

Patrycja Ciupek Published on Google 6 months ago

Fantastic experience: I have been using this dental practice for years and have consistently had a great experience. The staff are always friendly, welcoming, and highly professional. Scheduling appointments is easy, and the front desk staff are incredibly helpful. Lucy and Niki are fantastic — they always take the time to explain my treatments clearly and thoroughly, and they’re happy to answer any questions I have. I never feel rushed and am always made to feel comfortable from start to finish. Amazing work x

Helen P Published on Google 7 months ago

Fantastic experience: I had a tooth out two weeks ago. Arran and Skye were brill and made it a easy process no problems.. Thank you both.

Stacey Jones Published on Google 7 months ago

Fantastic experience: Excellent, niki and Lucy made me feel at ease great service

Joanne Layn Published on Google 7 months ago

Fantastic experience: Best dentist ive been to so far! Definitely worth 5*. Arran and ang were a fab team dealing with my teeth.

Richard Stubbs Published on Google 7 months ago

Fantastic experience: I've been coming here for many years now and have never had a bad experience, and with the addition of Arran who provided me with a great new white filling today, i can see i'll be sticking around for many more years to come, Thanks again Arran, and his wonderful assistant (who i unfortunately did not take the name of down before i left!)

Jess Published on Google 7 months ago

Fantastic experience: I had a great experience with Lucy and Nicola last Friday when I attended the practice. They made me at ease and comfortable. Been with these guys for a couple of years now and can't fault them. they are also great with kids!

Adam Moosa Published on Google 7 months ago

Fantastic experience: Great service and staff. Thank you

BARRY YOUNG Published on Google 7 months ago

Fantastic experience: Got in touch with them and was seen the same day. I greatly appreciate your care and understanding, a very welcoming atmosphere. All of the staff are very nice and friendly, but i'd like to say a big thank you to Nicola and Aaron for taking your time to deal with me and making my experience as stress-free as possible.

Nicoma Published on Google 7 months ago

Fantastic experience: Had my routine exam today with dentist Lucy and her nurse Niki , really good experience, both very professional and lovely girls, made me feel at ease. Looks the practice is having a full renovation done so will look forward to seeing the new practice at my 6 month check up. Overall excellent experience

Kayla Smith Published on Google 7 months ago

Negative experience: Most unreliable and poorly managed dentist I have ever had the misfortune of being a client of. 1. I was told by the receptionist they only have 1 dentist who only works 1 day a week. In order to book an appointment with said dentist you have to pay for a consultation with a dental therapist first. I needed a root canal which I told them about in advance and knew the dental therapist would not be able to perform this treatment but the receptionist was adamant I had to pay for an appointment with the dental therapist first. No surprise the dental therapist referred me to the dentist. 2. Once you’ve gotten over that hurdle you then have to wait at least 4-6 months to get an appointment (unless you’re lucky and someone has cancelled). 3. I have recently experienced them cancelling my Dentist appointment twice in a row last minute. The first time they told me an hour before my appointment after I had arranged with work to give me the time off. The reason they gave for this was “the lab is closed today”. They would not elaborate any further. The second time they cancelled my appointment less than 10 mins before my appointment. The Receptionist was very passive aggressive and the only reason given was that “the dentist isn’t in” when I said surely you would know that in advance the receptionist just said he was told the dentist was not in and was just passing on the message. No further details given. Once again I had arranged with work to have the time off for the appointment. Unfortunately NHS waiting lists for other dentists are ridiculously long so they have you over a barrel but for those considering going to this dentist for the first time, please avoid at all costs.

eyediggit2 Published on Google 8 months ago

Negative experience: The last 6 appointments were at least 30 minutes late, the last one an hour late. Not acceptable.

Georgie Fortnam Published on Google 10 months ago

Fantastic experience: I am so pleased to have met Rania, she has done such a brilliant job on restoring my smile, she was so attentive, professional and did an excellent job on my teeth. Rania has taken time over the last month doing a brilliant job. Thank You Rania. To all the dental assistants & receptionist that I have had the pleasure of meeting and assisting Rania Thank you very much. I would definitely recommend this practice they are all a pleasure to meet and the workmanship is brilliant. Rania you have really boosted my confidence and I can smile again. Amazing work.

Bilal Master Published on Google 11 months ago

Fantastic experience: Great care and attention by the team. Was really satisfied with my visit. I’m glad they are local and I can rely on them from now on

Muhammed Khansab Published on Google 11 months ago

Fantastic experience: From the start to finish these guys were brilliant. So happy with my teeth now. I highly recommend. Great prices and professional staff who knkw what they're doing. Great job guys!

Honest Review Published on Google 11 months ago

Negative experience: Just don’t go here no matter how desperate you are, unprofessional, long waits can’t see and actually dentist. Oh and if your NHS patient they say they can put you on a payment plan to be seen my a dentist so have the work done quicker! This place needs a serious review from the General Dental Council.

Uma Burdon Published on Google 11 months ago

Fantastic experience: Called in late on a Saturday to book for fillings. Greeted by receptionist Dominic who was super efficient and friendly and managed to arrange treatment within the hour! Had treatment by the fabulous female dentist and her as fabulous assistant. Treatment was pain free and perfect!

Laura Garner Published on Google 11 months ago

Fantastic experience: Reception very helpfull! Very professional in Surgery

helen paulger Published on Google 1 year ago

Negative experience: So after trying to find an NHS dentist after my original one has gone private I came across this one. After filling out the form online I received 2 appointments within 2 mins which straight away drew up a red flag as everywhere else either can’t fit you in or having to wait months. Anyway I rang the practise to ask why 2 appointments. Communication not very good. Turn up yesterday and the lady that saw me literally stuck her tool right into my gum causing pain. Asked her to stop. She then did the same to my 9 year old daughter causing her to cry. There is no compassion when dealing with children at all. I’ve now been told I need 2 fillings to which I’m not even sure which tooth needs it. After the pain she caused when I’ve had no trouble with my teeth over the last few years I’m reluctant to go back. First time I’ve ever been anxious about seeing a dentist. My children won’t be going back there that’s for sure.

Mike Williamson Published on Google 1 year ago

Fantastic experience: The lady was lovely on the reception desk and I was seen very quickly for my appointment. Definitely recommend

Módos George Published on Google 1 year ago

Negative experience: NOT recommended place..I asked for an appointment for a filling. When I sat in the chair they said that the lady was not a dentist and that my tooth would not be filled but they did examine and clean my tooth. That's why I paid 75 pounds. If I want a dentist, it's a 3-4 month wait. Why did they call me if they can't solve my problem? The treatment didn't last more than 5-6 minutes..this is not a fair procedure. don't waste your time and money! Both receptionists are not very nice or helpful. The communication is very poor..and not fair.

Leanne Gregory Published on Google 1 year ago

Negative experience: I've just finished paying off an NHS penalty notice I received because of this dental practice. At the time of my appointment I had a UC claim. However the receptionist told me and insisted several times I therefore didn't have to pay anything as it was free. I told her I had to pay the £26 NHS treatment fee, but she kept insisting I didn't. So I didn't and I got a penalty notice for the £26 plus £100. When I went into the practice to complain I was basically told it was my fault by the office manager because I'd signed the UC forms. I emailed the NHS about the fine and they confirmed it was nothing to do with the UC claim, it was simply because I hadn't paid the £26 treatment fee on the day of my appointment. Going back to the practice to complain again, I spoke with a man over the phone (practice manager I assume). He said he would look into the matter for me and phone me back a couple of days later. Well nearly 3 months later and he still hasn't phoned me back. Absolutely the worst customer service I have received in a very long time.

Jules B Published on Google 1 year ago

Negative experience: This dentist used to be absolutely amazing! Unfortunately, you book to see a dentist now and even though they confirm you will see a dentist (Lucy) I've just been in and missed work to get therw mid day and they have changed me to seeing a therapist without even considering letting me know or understanding why I needed to see a dentist. All I want to do is see a dentist! Please! It's a deceitful way of keeping NHS dentist patients down but still remaining an 'NHS patient' even if they never give you an opportunity to see a dentist!

Anna Chapman Published on Google 1 year ago

Fantastic experience: I had an appointment for a tooth extraction today and am a very anxious person when it's time to see a dentist. Well what can I say, my dentist was Amr Nosier and he made me feel totally at ease explaining everything he was doing every step of the way, and his lovely assistant ( sorry didn't get her name) even held my hand. I was that impressed with the way I was treated and the way I was put at ease I gave him a big hug

R Published on Google 1 year ago

Fantastic experience: Only 1 appointment but helpful both on the phone and at reception. I was unsure about seeing a dental therapist but she was thorough, professional and helpful.

Liz Hawthorne Published on Google 1 year ago

Negative experience: Absolutely disgraceful service. Had my first appointment in May 24, booked a hygienist appointment (which is not offered on the NHS - go figure) for November 24. Phoned up on this date to rearrange due to snow to be told that I wasn't even booked in!!! They rebooked for a few days later but after emailing several times with no reply, I decided to cancel and emailed to confirm I would be calling for a refund (funny how that got a response). Due to the person I spoke to not being able to process this, he passed it to management. A "manager" called a few days later, very abrupt and just told me to send another email confirming I wanted to cancel. I told them they already had it in writing but it had to go through "their procedure." After a couple of days I received an email back to state that this "manager" wasn't aware of their complaints procedure and I've have to go back to the surgery for a refund. The surgery is over 1hr 30mins from me, I would have to make a special trip. I sent a formal complaint to the surgery in December 24, outlining my concerns and requesting a refund within 30 days. Bearing in mind it's now over 7 months that the surgery have had money from me for doing absolutely nothing. To this day I have not even received an acknowledgement let alone a refund. AVOID AT ALL COSTS!!

Angie Hotchkiss Published on Google 1 year ago

Negative experience: Rude member of staff, dingy and scruffy reception and waiting area and total lack of customer service. A hygienist appointment is normally £65 but I was charged a total of £95 for my appointment (which took less than 15 minutes) because I had to rearrange due to a heavy cold. Seriously unimpressed and now seeking another dental practice!!

Ryan ML Published on Google 1 year ago

Negative experience: The receptionist is on a power trip and wes rude and condescending. Don't waste your time or money here.

Lorraine Mann Published on Google 1 year ago

Negative experience: I had 2 white fillings replaced in June,have tried contacting the surgery,which is pointless as they never answer,I have today attended a new surgery&the 2 fillings I had done in June,need redoing as 1 has a hole in it&the other when x-rayed has a dark pocket around the tooth&filling,where it's apparently not stuck to the tooth&having to pay again for the same treatment.

Cheryl Moore Published on Google 2 years ago

Positive experience: Can't get through to them

Wendy Gartry Published on Google 2 years ago

Negative experience: Lovely practice, lovely people, but a complete nightmare to get hold of. Spent a week ringing them, emailed several times, no response.. Lost a filling, ended up going private to get it fixed.

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