Night and Day Emergency Dentist Stoke
Information about Night and Day Emergency Dentist Stoke
ST1 1JD, Stoke-On-Trent
Opening hours
We are an emergency dentist based in Stoke. We provide emergency dental services through the week.
We are open 7 days a week for patients that are in need of emergency dental treatment. We treat patients who are suffering with dental pain, infections or trauma and we also offer routine dentistry.
Our qualified dentists will start off by carrying out a thorough examination and take some radiographs. They will then provide a diagnosis and will go through all your treatment options and the prices with you. We provide the treatment on the same day in order to get all our patients out of pain.
Our team is trained to deal with nervous and anxious patients and they strive to make the experience for all patients as comfortable as possible.
Our comment from Best Dentists about Night and Day Emergency Dentist Stoke:
Night and Day Emergency Dentist Stoke is a highly regarded dental clinic that provides prompt and compassionate care to patients in urgent need of dental services. Many customers appreciate the clinic's dedication to alleviating pain and discomfort, often noting the following strengths:
- Quick Availability: Patients often report being seen the same day, sometimes within an hour, which is highly valued during dental emergencies.
- Professional Staff: The dental team, including both dentists and reception staff, is frequently commended for their professionalism, friendliness, and ability to make patients feel at ease.
- Comprehensive Care: Patients have expressed satisfaction with the thorough explanations provided about treatment options and procedures, enhancing their overall comfort during visits.
- Clean Environment: The clinic is noted for its clean and modern facilities, contributing to a positive patient experience.
In addition to the positive feedback, it's worth mentioning that some patients have expressed concerns about costs associated with procedures. Despite this, the clinic remains a sought-after option for those in need of urgent dental care, given the extensive support and care patients receive during their appointments.
Services and Treatments
Night and Day Emergency Dentist Stoke: Reviews
Fantastic experience: Went here after having excruciating pain after a wisdom tooth removal a week ago, was seen by nhs dentists twice and they were not sorting the problem and I was just being left in pain. The team here really helped and did a good job flushing/cleaning the socket and also talked me through the xray and what was actually going on in my mouth. Clean tidy practice, I was seen the same day within the hour. For the first night in a week I can actually go to sleep without being in pain, thank you!
Hi Gem,
Thank you for taking the time to leave us such a detailed review! We are happy to hear that you are now out of pain, and that our team were able to help you understand everything. Wishing you a speedy recovery :)
Fantastic experience: I had a very positive experience at the Day and Night Emergency Dentist. All of my procedures were completed on the same day, which was a huge relief. I left feeling pain-free and extremely satisfied with the care I received. I would definitely recommend this service to anyone seeking professional, experienced, and efficient dental care.
Hi Caroline,
Thank you for your kind words! We are pleased to hear that we could help you during your time of need and that you are now pain-free. Your recommendation means a lot to us :)
Fantastic experience: Visiting this out of our dentist for the first time was very Calm, welcoming and reassuring to me Due to needing treatment, they looked after me showing care and supporting. I appreciate what they did for me. Thank you so much!!
Hi Adeena,
Thank you so much for your review! We really appreciate your kind words and are so glad you had such a positive experience with our practice and team. Please don't hesitate to contact us if you require any further treatment.
Kind regards,
Night and Day Team :)
Positive experience: Came in yesterday and i am not impressed at all by the boy at reception. Seemed way to interested in the women working then helping paying customers. Made me feel uncomfortable for the small time i was there. Dentist was nice which is why they get 3 stars
Thank you for sharing your feedback, we are vey sorry to hear that your experience here did not meet your expectations. we take these matters seriously and would like the opportunity to review your case in detail and understand what happened. Please contact us directly on [email protected] so we can discuss your visit and work towards a resolution.
kind regards
The Night and Day Emergency dentist team.
Fantastic experience: I has my wisdom tooth extracted woth dr Ali after days & nights of severe pain & they were all more than perfect. I'd like to mention too that I booked a same day, actually one hour after, appointment in days of holidays when it's very difficult to get one. Thank you!
Hi Aya,
Thank you for taking the time to leave us such a lovely review. We are pleased to hear that our team were able to help get you out of pain quickly and efficiently.
Fantastic experience: Booked online for emergency procedure and was seen the next day. I don't enjoy going to the dentist but was made to feel relaxed and reasurred. The procedure itself was pain free and expertly done. If I ever need any work doing in the future (hopefully I won't) I would definitely come back here 100%.
Hi Marek,
Thank you for leaving us a 5 star review! We are happy to hear that our team were able to help you feel relaxed and reassured during your visit. Wishing you a speedy recovery! :)
Fantastic experience: Great service! Booked in same day and sorted out the problem with my wisdom tooth!
Hi Abbey,
Thank you for the 5 star review! We really appreciate it :)
Fantastic experience: For someone who does not like the dentist i was made to feel at ease from the moment i walked into reception. Every step of the way was told to me in detail. Amazing people who deserve all the credit they receive.
Hi Scott,
Thank you for leaving us such a lovely review! We are pleased to hear that you had a positive experience with us and that you felt well-informed throughout your visit :)
Fantastic experience: Night & Day Emergency were uber efficient, even on Boxing Day! They gave me an appointment the same day and treated my dental issue there and then. The dental surgeon was really patient and took his time to explain everything he needed to do and future treatment options. Great work.
Hi David,
Thank you for taking the time to leave us a 5 star review! We are pleased to hear that we could help you during your time of need, and that the dentist was able to explain everything to you clearly.
Negative experience: My husband visited here for an emergency appointment was quoted £780 to remove his wisdom tooth as it was infected allegedly. He paid the £30 consultation fee but luckily refused treatment. Later that evening he was hounded asking him to book in and even offered a payment plan! The next day he visited an NHS dentist and after a thorough check up including xray was told it was not his wisdom tooth causing pain, he did NOT require extraction and it was not infected. AVOID this dentist as they clearly lie about treatment required in order to 'extract' as much money from each customer as possible, disgusting behaviour!
Dear Carly,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your visit left you feeling dissatisfied.
Our intention is always to explain our findings clearly and offer appropriate treatment options, with all decisions remaining entirely the patient’s choice. We will be reviewing this internally. Please feel free to contact the practice directly on [email protected] if you would like us to look into your concerns further.
Please also leave your husbands full name and date of birth on the email.
Kind regards,
The Night And Day Emergency Dentist Team
Fantastic experience: I had an appointment there yesterday. As someone with a severe dental phobia, I couldn’t have found a better place. Dr. Raza and the nurse, Zara, were absolutely amazing. They made me feel so comfortable and safe. The whole thing was completely painless. I had an X-ray, a cleaning, and a filling done. Dr. Raza did a wonderful job with my tooth —the end result is phenomenal. I highly recommend them!
Dear Kat,
Thank you so much for taking the time to share such a lovely review. We’re truly delighted to hear that your experience with us was so positive, especially knowing how difficult dental visits can be when you have a severe phobia.
Dr. Raza and Zara will be absolutely thrilled to hear your kind words. Making our patients feel safe, comfortable, and pain-free is always our top priority, and we’re so pleased you were happy with the treatment and the final result.
Thank you again for your recommendation — it really means a lot to us. We look forward to seeing you again in the future.
Kind Regards,
The Night And Day Emergency Dentist Team
Fantastic experience: Fantastic i have a phobia of dentist and they really did put my mind at rest having my tooth out fantastic people Dr raza-dentist amazing Zara - nurse fantastic
Dear Nathan,
Thank you so much for your kind words. We’re really pleased to hear that we were able to put you at ease, especially knowing how challenging dental visits can be when you have a phobia. Your comfort is very important to us.
Dr Raza and Zara will be delighted to hear your feedback — they’ll really appreciate it. Thank you again for taking the time to share your experience, and we’re glad we could help.
Kind Regards,
The Night And Day Emergency Dentist Team
Fantastic experience: Dr hassan and nurse zara treated me great for someone that doesn't like dentist would highly recommend
Dear Kevin,
Thank you for your kind feedback. We’re delighted to hear that Dr. Hassan and Nurse Zara made your experience a positive one, especially knowing that visiting the dentist can be challenging for some patients. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
The Night And Day Emergency Dentist Team
Fantastic experience: Excellent service and friendly polite staff
Dear Vinceviceroy,
Thank you for your kind review. We’re delighted to hear that you experienced excellent service and found our staff friendly and polite.
Kind regards,
The Night And Day Emergency Dentist Team
Fantastic experience: Appointment was provided at convinient time. Staff very understanding and helpful. I was in unbearable pain and anxious but the doctor calmed me ,explain the steps and provided quick treatment. Very satisfied with the service and good ,friendly enviroment. The next day recieved text how I feel after the treatment. Never experienced it before after dental appoitment. Very toughful,definietly recommend this practice. Big thanks to Dr Sultan and nurse Zara.
Dear Zuzana,
Thank you very much for taking the time to share your experience. We are delighted to hear that our team was able to accommodate you at a convenient time and support you during what sounds like a very difficult and painful situation. It’s especially reassuring to know that the doctor helped put you at ease by clearly explaining each step and providing prompt treatment. We’re also pleased that our follow-up message made a positive impression, as patient care and comfort remain our top priorities. Thank you for your kind recommendation — it truly means a great deal to our entire team.
Kind regards,
The Night And Day Emergency Dentist Team
Negative experience: STAY AWAY FROM HERE!! I can’t stress enough how much of a crook this so called dentist is I went in with a niggly toothache in a crown and after paying my fee and explaining the problem to the dentist he told me the crown has failed and my only option was to rip it out! I said no thank you and this really annoyed him so much that he challenged me to why I didn’t want to allow him. After explaining that I have an NHS dentist that I’m happy with that would do this If needed he seemed to back down and ask what I expected from him I said I thought it may be an infection and thought maybe I would need antibiotics. He said there was an infection and yes he would prescribe me some for a further £50!! To top this off I also had to pay the usual 10 pound prescription fee at the chemist …. What’s worse I went to my dentist today that said my crown was fine but the infection wasn’t cleared up as he hadn’t prescribed me strong enough antibiotics. So AVOID! There are plenty of other emergency dentists to choose from this one just wants your Cash!! Oh and the dentist seemed more interested in the football match on his iPad whilst badgering his nurse to work every Sunday instead of the current agreement of every other because she has childcare issues .. stuff I really shouldn’t be privy to as a patient surely!
Dear Dan,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your visit left you feeling upset and dissatisfied.
Our intention is always to explain our findings clearly and offer appropriate treatment options, with all decisions remaining entirely the patient’s choice. We regret if any part of your appointment felt uncomfortable or unprofessional and will be reviewing this internally. Please feel free to contact the practice directly on [email protected] if you would like us to look into your concerns further.
Kind regards,
The Night And Day Emergency Dentist Team
Fantastic experience: Needed a tooth extraction and got an appointment straight away. Very clean and professional set up. Would definitely use again if needed !
Thank you for taking the time to share your experience. We’re pleased to hear that we were able to arrange your appointment promptly and that you found our practice clean and professional. Your recommendation means a great deal to us, and we’re glad we could support you when you needed care. We look forward to helping you again in the future, should the need arise.
Kind regards,
The Night And Day Emergency Dentist Team
Fantastic experience: Appointment given short notice for tooth cavity, got a filling and consultation in the same week, wait was less than 10 minutes. Procedure was swift but I had to return due to pain. Was given an another appointment on the same day. The doctor explained the cavity was too deep and probably hitting the nerve, so was given an extraction at no extra cost. I can't paise the staff enough, I was in excruciating pain at short notice they resolved my symptoms and probably prevented an infection of my gum and further pain and cost.
Dear Reuben,
Thank you very much for taking the time to share your experience with us. We’re glad to hear that we were able to accommodate you quickly and that your initial appointment, filling, and consultation were handled efficiently.
We’re sorry that you experienced pain following the procedure, but we’re pleased that we could see you again the same day and address the issue promptly. Deep cavities can sometimes affect the nerve, and we’re glad the explanation and subsequent treatment helped relieve your discomfort.
Our team truly appreciates your kind words.
Thank you for trusting us with your dental care, and please don’t hesitate to reach out if you need anything in the future.
Kind Regards,
The Night And Day Emergency Dentist Team
Fantastic experience: Thank you for your help and support in our emergency case with child. We are very grateful to you.
Dear Anna,
Thank you so much for taking the time to share your kind words. We’re truly glad we could support you during your child’s emergency visit. Our team understands how stressful these situations can be, and we’re committed to providing prompt, compassionate care when it’s needed most.
We’re grateful for your trust in us and are always here should you or your family need anything in the future.
Kind regards,
The Night And Day Emergency Dentist Team.
Fantastic experience: Absolutley brilliant service from start to finish! Made my partner feel really comfortable in explaining what was needed l, that his assigned NHS dentist couldn't be bothered to do! Who have actually caused more damage than made better!! The only dentist we have been to to actually take time with patients and not just want to do the work and be done within 10minutes take the money and thats it! Not rushed what so ever Brilliant place if you need that emergency work and more! Lovely clean and modern place. Highly recommended 10 stars ⭐️
Dear Natalie,
Thank you so much for taking the time to share such a wonderful review. We’re absolutely delighted to hear that you and your partner had such a positive experience with us. Our team always aims to provide the highest standard of care and to ensure every patient feels comfortable, listened to, and never rushed — so it’s fantastic to know this came across. We truly appreciate your kind words and recommendation, and we look forward to continuing to care for you both in the future.
Kind regards,
The Night And Day Emergency Dentist Team
Fantastic experience: Really great dentists here. Put my 8 yo at ease and he had to have a tooth out. Normally so scared at dentists. They were so good with him.
Dear Cathy,
Thank you very much for your kind review. We’re delighted to hear that our team was able to put your son at ease and make his visit a positive experience, especially given his usual anxiety around dental appointments. Helping our younger patients feel comfortable and cared for is very important to us, and your feedback truly means a lot.
Kind regards,
The Night And Day Emergency Dentist Team
Fantastic experience: A thoroughly professional service, Everyone made me feel extremely comfortable and relaxed. They saw me the same day and saved me from the agony I was in with a tooth. All the staff are polite and friendly. I would happily see them again. Highly recommend.
Hi Aisha,
Thank you for taking the time to leave us such a kind review! We're so glad we could help relieve your pain quickly. We really appreciate your recommendation :)
Fantastic experience: Was in the area and needed a dentist urgently - damaged one of my back teeth from accidentally biting a bone (in a chicken fillet burger so what is a bone even doing there?!). Found these guys and omg they were so amazing - approachable, friendly, quality service and the fact that they were able to fit me in last minute!!!! Definitely got the number saved. Glad they got branches in other areas as I move around a lot so gives me peace of mind (but maybe it’s a sign that I have to stop eating burgers)!!!!
Hi there,
Thank you for taking the time to leave us such a detailed review! We're happy that you had a comfortable experience with us, and that you found our team friendly and approachable :)
Fantastic experience: Very highly recommend this dental clinic enough! The effort they put into the patients to ensure they get the best care possible is amazing to see. The receptionists are super kind and helpful with any enquiries, a really nice and relaxing environment
Hi Yosuf
Thank you for your kind words! Our staff will be pleased to hear that you had a positive experience with us. We really appreciate your recommendation and wish you all the best :)
Fantastic experience: Had some work done on my teeth that was overdue. The staff at the stoke branch took amazing care of me and made it a painless and comforting experience. Hopefully I should be fine for a while but will definitely come back to the best dental practice in Stoke! Thank you guys I appreciate everything you did.
Hi Aatif,
Thank you for taking the time to leave us such a lovely review! We're pleased to hear that you were happy with your treatment and that you recommend us going forward. Best wishes :)
Fantastic experience: I can’t thank the team at Night and Day enough for the incredible care I received. I had a severe toothache come on suddenly over the weekend, and after calling around, they were the only clinic able to see me the same day. From the moment I arrived, the receptionist was kind and reassuring, and I was seen almost immediately. The dentist was absolutely brilliant — calm, professional, and genuinely caring. They explained everything clearly before starting any treatment and made sure I was comfortable throughout the entire procedure. I really appreciated how gentle and patient they were, especially since I was in a lot of pain and a bit anxious. The clinic itself was spotless, modern, and welcoming — you can tell they take pride in maintaining a high standard of care. Even the follow-up call the next day to check how I was doing was such a thoughtful touch. I went from being in unbearable pain to completely pain-free within an hour. I honestly couldn’t have asked for a better experience. If you ever need an emergency dentist, I highly recommend — they truly go above and beyond for their patients!
Hi Zain,
Thank you so much for taking the time to leave such a detailed review! Our staff will be incredibly pleased to hear that you had a comfortable experience with us and we are glad that we could get you out of pain. We wish you all the best for the future and you are always more than welcome to come back :)
Night and Day Team
Fantastic experience: Cracked my tooth, needed an emergency dentist. To my surprise N&D was open was able to fix it at a reasonable price immaculate service
Hi Tarique,
Thank you for leaving us a 5 star review! We are always more than happy to help - even on late nights :)
Negative experience: I was in a great deal of pain. I paid the £50 consultation fee and had an appointment booked. I waited for about an hour with no idea when I would be seen. The dentist had no empathy or personal skills in dealing with me. The consultation was very money focused. He was quite rough when checking my mouth even though I had stressed I was in a great deal of pain. He said I needed X-rays and a range of treatments and antibiotics. He quoted £350 but refused to give me just antibiotics which I could take until I could see my own dentist. He showed no compassion and to be frank I did not have faith in him to do the treatment. I left and refused the treatment even though he said he could reduce the cost. If you can wait to see your own dentist or pay another dentist as a private patient then please do.
Dear Brammer,
Thank you for sharing your feedback. We’re very sorry to hear about your recent experience and that you were left feeling disappointed after your visit. This is certainly not the level of care or communication we aim to provide.
We always strive to ensure our patients feel comfortable, well-informed, and treated with empathy, especially when in pain. Your comments will be shared with our clinical team so we can look into this matter and improve where needed.
If you’d like to discuss your experience further, please don’t hesitate to contact us directly at [email protected] providing your name, date of birth and number.
Thank you,
Sarah
Fantastic experience: Have a phobia of dentistry after bad experiences. These guys were great, friendly and approachable , great person centred care
Hello Lousie,
Thank you for your kind words! We’re so glad we could help make your experience comfortable and stress-free. It’s wonderful to hear that our team’s person-centred approach made a difference. We look forward to seeing you again and continuing to provide care that puts you at ease!
Best wishes
Night and Day Team :)
Fantastic experience: i’d severe toothache and was super nervous about coming to see the dentist, but the lovely receptionist and great dentists helped me feel at ease. Unfortunately I did choose to get my tooth removed as it was extraction or root canal. These options were well explained to me and it’s great that they have payment plans. Sarah was so lovely and even sent me a message to ask how I was the day after my extraction. would certainly recommend if you’re having trouble!
Hi Drew,
Thank you so much for sharing your experience! We’re glad we could help put you at ease and that our team was able to guide you through your options. We always strive to provide clear explanations and support, including aftercare, so it’s wonderful to hear that Sarah checked in on you. We really appreciate your recommendation and hope your recovery continues smoothly!
Best wishes
Night and Day Team :)
Negative experience: After cracking a rear molar in half just before the weekend and being new to the area so I didn't have my own dentist I tried a few emergency dentist and I could only get in to this one. After looking at my tooth he then started to do X-rays of all of my teeth and then numbed me up for him to then tell me my bill would be £1700 for the tooth to be pulled and that I needed 3 filling and he wanted to do a clean and polish I had already paid the consultation fee of £50 to be told it will go on finance and I can pay it off monthly which I refused as I just needed the tooth pulled as I was in so much pain to were he went in a strop and started to get to work on pulling my tooth out which he was pretty rough in doing this and the charge for this was a whopping £695 for 9 X-rays, 8 needles and the tooth extraction. I had to pay it as I was in so much pain but now after reading there reviews everyone seems to of been paying around £250 for an extraction so why was mine so high, I am still in a lot of gum pain and it has been 5 days and now I have an infection in my gum.
Dear Craig,
We are sorry to hear about your recent experience with us and that you weren’t happy with your experience. We appreciate you taking your time to share your feedback, please email us on [email protected] to discuss your experience and explore how we may be of further assistance.
Kind regards,
The Night and day team.
Fantastic experience: Thank you to Dr Wakkas and the team for their amazing service. I can't recommend N&D enough !
It was a pleasure to have you Faaris and glad we could help!
Fantastic experience: Really good service for an emergency appointment, I was seen on time and left pain free
I am happy we could see you quickly and fix your pain efficiently. Let us know if you have any other issues!
Fantastic experience: I had to visit Night and Day Emergency Dentist in Stoke recently and honestly, the whole experience was really positive. The staff were all outstanding – really kind, professional, and made me feel at ease even though I was in a lot of pain. The place itself was spotless and very well kept, which instantly made me feel more comfortable. I’m really glad I went there and wouldn’t hesitate to recommend them.
We are happy we could provide you with good quality care and treatment. Thank you for the kind words!
Fantastic experience: My teeth was really bothering me with bad staining they sorted it out so quick and fixed it staff were so lovely and welcoming. The difference is crazy.
I'm glad you had a positive and warming experience with us over here. If you have any queries we are always here to help you!
Fantastic experience: I am very pleased that I found this dentist. I broke a piece off my front tooth, they saw me the same day, fixed it by using a compound to replace the missing part, polished the surface - so even I can tell which is original and which is repair. They were not only effecient, they were kind and very pleasant, which is important to me. I know it wasn't cheap, but for me it was well worth the cost. From my experience I would recommend them.
Thank you for sharing your experience with us. We are glad to hear that excellent care was provided and the team ensured you were comfortable throughout. Your kind words mean a lot to us :)
Fantastic experience: First class professional services, both treatment recommendations and costs explained fully before treatment. Thank you once again.
We are happy to have helped you and you are welcome any time!
Negative experience: Visited today. 50 pound consultation fees, over 450.00 pounds for tooth removal very high prices wouldn't recommend. Call a different dentist qouted 175.00 pounds for removal.
Dear Gurpreet,
We are sorry to hear about your recent experience with us and that you weren’t happy with your experience. We appreciate you taking your time to share your feedback, please email us on [email protected] to discuss your experience and explore how we may be of further assistance.
Kind regards,
The Night and day team.
Fantastic experience: I was really nervous the staff were great and made me feel at ease will be using these again.
Hi Tracy,
Thank you for leaving us a 5 star review! We are happy to hear that you had a positive experience with us.
Night and Day Team :)
Fantastic experience: Went to here as a matter of emergency and couldn't get it done via the NHS. When I first walked in I was impressed very light and relaxed reception area friendly staff explained what was going on what I needed to do. The work I had done was a root canal I was abit apprehensive as had one done before and was very comfortable. The dentist numbed me up waited for it to kick in then the work kicked in,normally when I go dentist and sit in the chair I tense up not here totally relaxed within 20mins I was done and on my way totally happy. Thank you to the dentist Zain,Nurse Iqra,and on reception Zara you r wonderful people for keeping me calm and relaxed whilst you treated me *****
Hi Chris,
Thank you for taking the time to leave us such a detailed review - we really appreciate it! We are so happy to hear that Dr Zain, Iqra and Zara helped you feel calm and relaxed throughout your treatment with us.
Thanks again for the 5 stars!
Night and Day Team :)
Negative experience: I had to pay £50 to book an appointment online but then when I arrived the cost wasnt explained to me what was covered. I felt totally ripped off by the service after my appointment . £50 down the drain. After the dentist inspected my tooth he told me I needed a root canal which would be £450! Was in so much pain but couldn’t pay that. I had to wait until my nhs dentist was back open on Monday to receive the treatment. Such a shame. They offer a 24hr service but then you can’t afford the treatments.
Dear Steph,
Sorry to hear that you weren’t happy with your experience, please email us on [email protected] to discuss this further.
Kind regards,
The night and day team.
Fantastic experience: By far the best dentist Iv been to ever ! Yes it’s pricey but to be honest I prefer healthy teeth I am so grateful Thankyou
Hi Kim,
Thank you for the 5 star review! We are delighted to hear that we could help you with your dental needs.
Night and Day Team :)
Fantastic experience: Had a really good experience at Night and Day dentist. Was experiencing lots of pain due to my wisdom teeth. Night and Day got me in within an hour of calling and my three wisdom teeth were out in 6 minutes!! Thank you very much
Hi Jessica,
Thank you for the lovely review! We are pleased that we could help you get out of pain quickly and efficiently.
Wishing you a speedy recovery!
Night and Day Team :)
Fantastic experience: Amazing staff very trustworthy and helpful in every aspect I can't thank them enough for the help and advice on the treatment I need
Hi David,
Thank you for leaving us such a thoughtful review! Please don't hesitate to get back in contact with us if you require any support in the future, as we would be more than happy to help.
Night and Day Team :)
Fantastic experience: Dentist did a brilliant job I extracting a tooth. Felt no pain through out the process and even though a bit pricy (I suppose you pay for what you get) I would definitely highly recommend.
Hi Glenn,
Thank you for the lovely review and recommendation! We are glad to hear that you had a positive experience with us and that you were satisfied with your treatment.
Night and Day Team :)
Fantastic experience: It was very informative before anything was done I’m so much better glad I did it
Hi Mick,
Thank you for taking the time to leave us such a lovely, 5 star review!
Night and Day Team :)
Fantastic experience: Had a really good experience when I visited. Staff were lovely and so professional! Would recommend to anyone to go here for their treatments :)
Hi Caitlynn,
Thank you for the 5 star review, we really appreciate it :)
Negative experience: Called night and day and they offered me to come in. I advised abscess and needed to see specialist for root canal. They confirmed true as root canal failed previously Booked for 3.30 Wasn't seen till approx 5pm where they advised I couldn't have root canal as the specialist wasnt in. Why let me book in if I couldn't have it done? I paid 50 consultation fee to be told tooth could be pulled, root canal another day or have it drained now then have root canal. Charged root canal price at 675. Sat downstairs in the heat with no air con working. Crying as they took other people upstairs for consultations. Watching people refuse to pay and leave. Even though Id agreed to pay. I then went up and ive had an implant and injections many a time with abbey house dental. Ive never had pain like I suffered here. They numbed me sent me downstairs whilst they did more consultations. My mouth had that much numbing in, the inside of my mouth was swelling up and i was struggling to swallow. But the time I go up, its wearing off and oh yay I need two more injections. This is now at 6pm. My partner begins to explain that this is a shocking experience and ive been downstairs anxious and crying in a corner on the stairs as chairs were all full and he wasnt happy with the service at all. The dentist advised whilst I was in the chair "you dont have to go ahead with the service if you dont want to" Oh yea after all the numbing like im going to do that now. Terrible customer service and what a strange thing to say to someone who clearly needs the abscess drained to stop someone being very poorly. The infection was in my sinuses and id had fever. Id already advised my dentist put me on amoxicillin for my infection. He tried to swap my anti biotic and added it to my treatment plan but didnt tell me till the end as I was leaving and he arranged me to come back Tuesday to finish it off. I also wasnt told about the 50 pound charge for this until the end. I explained to the receptionist I was suggested to have them but wasnt advised it was a different cost. I advised I lost my parents and im going to work in greece any day now and that I couldn't sleep due to the agony of the abscess. To open up and the lack of empathy and to try rip me off is vile. I didnt get out of there till just gone halfpast 6. 3 hours in a hot room. Its unsafe. I fount myself going into the bathroom just because it was cooler in there. Ive called today as my follow up was supposed to be booked in for Tuesday (tomorrow) which i also specified when I got my follow up text. Im due back to clean out the tooth put some medicine and close the hole in my root, tooth and zirconium crown. I have a hole open to let the infection come out he said. Oh yay no appointment. Ive had to book it for 3pm as to be seen first tomorrow so I dont have to wait even though ive paid 675 for the pleasure of this service. Im dreading it. I will NEVER use here again. I am so grateful for abbey house dental and if I wasnt in such a rush id of never EVER gone elsewhere. These guys are proper crooks. Rip off merchants. Terrible service. Feel sorry for the receptionist as she must get this a lot. Use nhs emergency dentist. Save your money! Update: went in at 3pm and was told to leave tooth hole open as infection present. Went back to my dentist at abbey house dental who took over and put medicine in tooth and closed and re sealed. Will never ever, ever use here again. Blessed to have abbey house dental and truly have been treated much nicer by them. Wont be returning here
Dear Lauren,
We are sorry to hear about your recent experience with us and that you weren’t happy with your experience. We appreciate you taking your time to share your feedback, please email us on [email protected] to discuss your experience and explore how we may be of further assistance.
Kind regards,
The Night and day team.
Negative experience: book a appointment to get stitches out after a tooth removal they claim to call to cancel no messages or notifications of a cancelled appointment... after paying over £1000 no happy about the service
Dear Hollie,
We are sorry to hear about your recent experience with us and that you weren’t happy with your experience. We appreciate you taking your time to share your feedback, please email us on [email protected] to discuss your experience and explore how we may be of further assistance.
Kind regards,
The Night and day team.
Fantastic experience: I visited Dr Hamza late on a Sunday evening and he removed a difficult , broken and deep rooted wisdom tooth. He was diligent and kind and took the tooth out with very little fuss and minimal pain. He also prescribed antibiotics as a preventative measure. The cost is proportionate for minor surgery at 10pm on a Sunday and the staff were very professional and helpful. I am very grateful that this clinic exists. Thank you x
Thank you Kim for such a lovely and detailed review! We aim to give our best treatment at all times to help our patients feel relief and at ease.
We wish you all the best,
Night and Day team! :)
Fantastic experience: I have to say that the service was first class and as I was raving with toothache and neuralgia they saw me the same day. Although the price for extraction at £250 per tooth was a lot of money to myself as a pensioner, I do appreciate that the NHS is heavily subsidised and private entities are not so have s lot of overheads. I will say that the practice is very well run and profesional with very pleasant and understanding staff. As an emergency service very quick to see you. I asked them for my x ray pictures for my regular dentist and they sent them to me no problem at all. I appreciate what they did for me. It's a shame that the NHS service can be bad at times.
Hi Keith,
Thank you for leaving us such a detailed 5 star review - it truly means a lot :) Our staff will be pleased to hear that you are now out of pain and that your experience was positive.
Thank you again,
Night and Day Team
Fantastic experience: Great experience, everyone was very helpful in getting my issue resolved.
Hi Sanchia,
We are glad to hear that you had a positive experience with us and that you are now pain-free.
Thank you for the 5 star review :)
Night and Day Team
Fantastic experience: I was in Stoke from the USA on business. I had a temporary crown on one of my teeth and it came off. I was very pleased with Night and Day Emergency Dentist not only on getting an appointment but quickly fixing my issue. They were professional and thorough. It was a relief to me to have my dental issue taken care of especially being so far away from home.
Hi peter, thank you for your kind review! we're glad we were able to take care of your temporary crown promptly and that you felt well taken care of during your visit. Please don't hesitate to reach out if you need anything further.
Kind regards,
Night and day emergency dentist
Fantastic experience: Honest review . DENTIST .very clean . STAFF very pleasant DENTIST .Very nice man sorry forgot your name .he explained everything to me what he was going to do. I was in pain for two days couldn't cope any longer with the pain .no sleep and with it been a weekend I was struggling to find any one to sort my tooth out . PRICE ..First of all. I know it is expensive but it was Sunday. Got pay staff to work Sunday but they give you a choice before he started to sort your teeth out wether you want him to proceed ..I Had a tooth removed and made me feel at ease explaining at all times what he was doing .he gave me a pack after and explained about after care . When you phone up to make a appointment ask the price before you go You have to pay £50 for consultation and xrays before you go .would I go again if I needed to .YES ... SO THANKYOU FOR SORTING ME OUT AND MAKING ME FEEL AT EASE .
Hi Christine,
Thank you for your lovely feedback! We're so glad to hear that you're feeling better and able to sleep comfortably again. It means a lot to us that you feel at ease during your visit- our team always strives to create a welcoming and reassuring environment. We're always here if you need us in the future!
Kind regards,
Night and day emergency dentist
Negative experience: Despicable disgusting dentistry if you can call it that more just taking advantage of people in pain don’t be fooled by the cheap consultation fee! My partner called and made an appointment with mild tooth pain, she went in all very standard. But then she was ushered through to the incompetent con artist. She hadn’t even opened her mouth and he was talking about finance options !!!!!!!!!!!!!!! She got in the chair and started instead of the normal little nudge with a finger on the effected tooth me con man started hitting her teeth with far too much force with a metal tool which caused more pain than the original complaint. to which my partner had to actually tell him stop. After an initial look and an X-ray his diagnosis was she need a root canal. The options he gave her were £1100 for a root canal or he can take the tooth out we have finance you have ten minutes to decide !!!!!!!!! At this point every alarm bell was ringing with my partner. She declined anything further. She went to the regular dentist who checked her told her she had a gum infection she asked should a root canal would do anything and our dentist said absolutely not there is nothing wrong with the tooth it’s your gum that’s affected. Which cost us £9.90 for a prescription. Whatever you do if you have a dental emergency call anyone literally anyone like a witchdoctor or a vet before you call these people they’ll do more for you. These people need to be vetted not only are they absolutely incompetent when it comes to dentistry they’re even the worst type of salesman on the planet completely dishonest never go there
Dear Ram,
We are sorry to hear about your recent experience with us and that you weren’t happy with your experience. We appreciate you taking your time to share your feedback, please email us on [email protected] to discuss your experience and explore how we may be of further assistance.
Kind regards,
The Night and day team.
Fantastic experience: Quick and professional emergency dentist. Very accomodating and patient. Gave me all of the right advice which is helping me get through my dental issues much quicker than I thought.
Hi Jon,
Thankyou so much for your review! We're glad to hear that you have had a positive experience with our dental practice. It is always our goal to be accommodating, patient and informative. We are glad that the advice and care you received is helping you feel better quickly.
Kind regards,
Night and day emergency dentist
Fantastic experience: Amazing customer service, very well looked after today. Was a very nervous patient after being left alone by another dentist so had to have 2 teeth extractions and 3 composite fillings today, was well looked after by Dr Hamzah and Zara! Such lovely people, really throughly talked me through everything step by step, calmed my nerves right down. Would highly recommend to anybody!
Hi Aliyah,
We are pleased to hear you've had a positive experience with our practice and appreciate your kind feedback!
Kind regards,
The night and day team
Fantastic experience: Very nice staff very friendly and amazing for the price would recommend
Hi Daniel
We're happy we could help, if you need anything in the future please don't hesitate to contact us!
The Night and Day Team
Fantastic experience: Excellent service. I hope the coming appointments be the same.
Hi Abu,
Thank you for you kind comment! We look forward to welcoming you back!
Kind Regards,
Paige
Positive experience: Was very expensive and won't be coming again
Hi Scott,
Sorry to hear your experience with us wasn't to your satisfaction. We hope you are healing well.
Kind Rgeards
Night and Day
Negative experience: 430£ for a single extraction. Dentist talkin to you without face mask...cud literally see their spit headin towards your face. Pathetic . No xray copies given .
Dear Martin,
Sorry to hear your visit wasn't to you satisfaction. The dentists remove their face masks to be able to clearly speak to the patient. You can email us [email protected] to request a copy of you xray. We will be more than happy to send them to you.
Kind Regards
Night and Day
Positive experience: I had xrays and then all options explained to me. I was in a heĺl of a lot of pain, so I opted for extraction rather than root canal, the dentist did explain that I would leave with no pain, which was very true because I had atleast 8-10 injections to numb the area. The whole experience went quite well, given that it was a Sunday, an emergency in my eyes, and I was all out of other options. I would have given it 5 stars but unfortunately the price has changed that. Total cost for my treatment- £500 for a Molar tooth extraction.
Hi Mark,
Thankyou for your review. We hope you are recovering well.
Kind Regards
Night and Day
Fantastic experience: Great treatment. No NHS appointments anywhere but these guys were available at all times of the day. Got me seen within an hour and extracted my tooth. Pain was gone and problem sorted. Wish all dentists and doctors had this kind of availability. Thanks for the great service.
Hi Syed,
Thankyou for your 5 star review !!
Kind Regards
Night and Day
Fantastic experience: Very Professional and very good treatment by the dental Professionals overall recommended if you in pain ...and distress..
Hi Paulo,
Thankyou for you 5 star review ! We are pleased to hear you had a great experience with us.
Kind Regards
Night and Day
Negative experience: Honestly by far the worst dentists I have ever been to, a complete shambles and an immense disgrace to the dentistry field. It appears that they believe their patients are made of money as this is robbery in broad daylight, or maybe the staff are delusional enough to believe that their work is ‘spectacular and exceptional’ when that is very far from the truth. A filling from my tooth had fallen out and I simply needed to have a new filling as I was in pain. A simple task you’d think, but no. I paid £50 for a consultation only for them to start diagnosing me with issues that were completely irrelevant. The dentist started talking about a root canal treatment for two teeth (which were not the main issue) and was saying that even if I did a filling it would fall out anyways. He then went on to say that the total cost of having my problem tooth fixed would cost £2,500! Even renting a place for two months is cheaper than this. Not to mention, the dentist was harshly tapping away my good teeth with a hammer-like equipment during the consultation - how would your good teeth not chip and damage at that point? Then they would tell you to have that fixed and charge you even more! They completely lacked empathy and as a customer/patient, I was asking plenty of questions as £2,500 is not a small amount of money for a simple filling - but the dentist was completely ignorant, arrogant and rude, lacking customer service skills in refusing to answer my questions as he knew I couldn’t be manipulated into his thieving scheme. He probably needed some lessons in humility and basic manners before learning dentistry. The greater joke of this is that he had the audacity to tell me not to leave the clinic without having done a treatment so that they could make money out of me, as if I look like a walking ATM machine. Unfortunately there were older or more vulnerable people seated there and it’s very easy to be robbed if not vigilant. Finally, my appointment was booked for 1pm but I was not seen until after 2pm and it was a horrific tedious wait with the receptionist playing exceptionally boring songs that she was sitting and choosing from YouTube - not only was I having a headache but I wanted to fall asleep. So instead, I went to Boots, bought a temporary dental filling kit and upon using it, it lasted over three weeks and reduced my pain until I found another excellent dentist (Liverpool Road Dental Practice in Stoke), went on a dental care plan with them and they informed me I didn’t need a root canal treatment and that a filling (which was affordable) would suffice even in the long term. There are excellent dentists out there but I have to say, it’s certainly not those at Night and Day. I wouldn’t even recommend my worst enemy their services, so please be cautious and avoid them at all costs.
Hi Rebecca,
We're sorry to hear about your experience with us. Please feel free to contact us via email at [email protected] in regards to the issues you have raised.
Kind Regards
Night and Day
Fantastic experience: Nervous and in pain. Went under-duress but wife insisted. As usual - she was right. The service, support and understanding was perfect and very much appreciated The dentist ‘Zane’ was nothing short of perfection in his explanation, support and extraction, made the experience simple and calming. THANK YOU. Would give ten stars if there was an option
Hi Simon,
Thank you for leaving us a 5 star review - we really appreciate your kind words. Dr Zain will be pleased to hear that you are now comfortable following your extraction.
Night and Day Team :)
Fantastic experience: Had to get a tooth taken out recently. I wasn't looking forward to it at all. Marwa and Laura made me feel so at ease. It was done efficiently and kindly. They were so nice and professional.
Hi Alice,
Thankyou for your 5 star review. Were so pleased to hear that you had a great experience with us.
Kind Regards
Night and Day
Negative experience: My 19 year old attended this establishment today with pain and a lump on his gum with a swollen neck gland so possibly the beginning of an abcess. 50 pound for initial visit for the male dentist to tell him he had 2 options, pay 900 pounds for full deep clean or the cheaper option of 200 for semi clean. Antibiotics alone were 50 pound. After my son explained he couldn't afford those prices the dentist asked why he had bothered to go!!!!! When leaving my son could hear him speaking to other staff saying "I don't know why people come if they aren't willing to pay". Firstly my son was willing but not in a position to pay those amounts and no options of payment plans given. This establishment is not a health care provider but more centred on taking people's money. Even with paying 50 pound, no advice was given regarding aftercare or support on where to go if the infection became worse or septic and what help to get if your financially vulnerable.
Dear Lisa,
We are sorry to hear about your sons recent experience with us and that he wasn't happy with his experience. We appreciate you taking your time to share your feedback, please email us on [email protected] to discuss his experience and explore how we may be of further assistance.
Kind regards,
The Night and day team.
Fantastic experience: Dr Hamzah was fantastic with a difficult situation for my 8 year old, was not only brilliant with my son but also thorough and professional - highly recommend!!
Hi Danny, thank you for the lovely review. We hope to see you again soon.
Best wishes,
Night and Day Team
Fantastic experience: I contacted Night & Day when having severe pain in my tooth. It was a Saturday, and they got me in straight away. Turns out that I had a very large abscess. Dr Zain was brilliant. He removed the nerve ftom my dead tooth, which eliminated the pain almost immediately. I'm due for further treatment, however feel on the road to recovery. I cannot recommend this practice enough. Thank you so much
Hi Lian, thankyou for your kind review. We are pleased to hear you are out of pain and recovering well. We appreciate your feedback. Thankyou, we look forward to seeing you soon!
Fantastic experience: I have no one to turn for help for a broken tooth…they were very nice to help me…I have autism and they claim me to make me relax and they explained me what they’re going to do and they were good on their word…they’re the nicest people every
Hi Tracy, We are glad to hear you had a good experience and appreciate your feedback.
We will pass on your positive review to the team members.
Thankyou,
kind regards
Paige
Fantastic experience: After spending my Sunday afternoon with the three bosses of dentistry I am on the mend and already feeling like myself again! Not been to the dentist for many years and unfortunately last night I broke a tooth causing a great deal of pain. Booked an online appointment at the Stoke night n day clinic. £50 later I was greeted by tattibah on reception. Her calming presence really helped with the whole situation. I then got called up by the lovely Zara who introduced me to the main man himself dr hamzah naeem who was totally professional and just genuinely really down to earth. Both Zara and doc really helped me understand what was going on and guided me though the best route to take for my procedure . They both seemed interested in what I had to say and took a lot of time wich was a suprise as it’s normally one in one out. After having a great deal of work done I can say that doc was very gentle, kind & caring. I could not of asked for a better team today. Hope to see them again! Glad I used this company, will be recommending to friends and family.
Hi Olly, thankyou for your 5 star review! We are glad to hear you had a good experience and are recovering well, we will pass your kind words onto the team.
We look forward to seeing you again soon.
Kind regards,
Paige
Fantastic experience: All staff were very friendly and the dentist was able to put me at ease after explaining my phobia of dentists. My treatment went very well and i would highly recommend
Thank you for the lovely review. We hope to see you again soon.
Best wishes,
Night and Day Team
Negative experience: Quite honestly the worst dental treatment I've had, and a huge bill for the pleasure of going through with it. Was forced to go here after every other dentist I spoke to had no opening, and honestly that's the only saving grace of this practice, they do have readily available appointments. Though I found trying to contact them late in the night difficult when I called and got no response, until the morning. I came to then for an infected tooth socket after an extraction a few days ago. The work done here, while professional and supposedly following correct guidance. Was very painful, the dentist asking multiple times "does this hurt" as he's digging and stabbing around in the infection yet not once offering any form of pain relief. The billing at this place seems to be the most at fault, £50 for the initial consultation. Not too bad and about standard. The kicker seems to be the £250 charge for any work that needs doing. (Looking at other similar reviews) This was more than the cost of the tooth extraction I had done elsewhere!! And to top it all off I needed antibiotics which cost another £50 for a prescription to be written! So in total a £350 bill for a 15 minute painful procedure. Avoid unless you have no other choice.
Dear William,
We are sorry to hear about your recent experience with us and that you weren’t happy with your experience. We appreciate you taking your time to share your feedback, please email us on [email protected] to discuss your experience and explore how we may be of further assistance.
Kind regards,
The Night and day team.
Negative experience: Definitely a crazy amount of money; I visited to have an emergency tooth extraction due to an exposed nerve. 2/3 days later and I’m still experiencing bleeding- but nobody is available to see me till 2 pm tomorrow. Sooo it’s not a 24/7 service.
Hi abbey thank you for the lovely review, we are glad that we could help.
Hi Abbey ! Im sorry to see that your review has now changed. You were advised to come in last night but you declined an appointment and said you would wait to see what happened overnight. Somebody was available to see you, but like we have previously stated you declined any appointment. Thankyou
Best wishes,
The Night and Day Team
Fantastic experience: After suffering terrible toothache I was so impressed with the service I received. Thank you for sorting this out for me and thank you to a really wonderful team. Very friendly and very professional.
Hi Jane,
We are glad you were happy with the service. We hope you are feeling better.
Best Wishes,
Night and Day Team
Fantastic experience: Dr Zain is absolutely fantastic. From the start to the end of my treatment he was very transparent about what results I could expect. He showed empathy, care and was pain free. I've been to other dentists in the past who lacked professionalism but not here. I would highly recommend Dr Zain to all. The receptionists and nurse were also very helpful. Thank you to the team at Night and Day for making me a less apprehensive patient.
Hi Mahrukh, we are glad you feel less apprehensive when coming to the dentist. We're glad we could help and hope to see you again soon.
Best wishes
The Night and Day Team
Fantastic experience: Fantastic service from a very nervous patient everything was explained throughly and the dentist made me feel at ease he made you feel very comfortable when I was petrified along with sorting out my teeth problems really recommended
Hi Beverley,
We are happy to hear that you were comfortable and at ease during your visit. We hope to see you again soon.
Thank you,
Night and Day Team
Fantastic experience: I was in agony with a broken tooth on a Sunday afternoon. Scarry situation as being Sunday nothing will be open. But I have been lucky enough to find on Google this wonderful clinic to be open. Very clean, staff very nice and supportive fit me in within an hour. The doctor and the nurse were very friendly and receptionist as well. Extraction took place and as a very anxious patient I am pleased to say that I felt no pain and everything went smoothly. I will definitely come back and i do recommend this clinic. Thank you for all your help and support and for all what you are doing in specially for being there when everything is closed. Thank you x
Hi Laura,
We are so happy that you felt comfortable and trusted us with your care! You are welcome back anytime, thank you so much for the glowing review!
We hope to see you soon!
Thanks Paige
Fantastic experience: After six days of pain from an attempted extraction from my NHS dentist, I couldn't bear the pain any longer. I made the call to Night and Day emergency dentist. I was seen by Dr Hamza who after numbing me... took 5 minutes and my very large, 3 rooted tooth was out!
Hi Lisa,
Thank you for your review. We are glad you are out of pain!
Best Wishes,
Night and Day Team
Fantastic experience: Fabulous. Got the treatment I needed then and there. No waiting all done the same day. Highly recommended ❤️
Hi Phillipa,
Thank you for your lovely review, we hope you are feeling better.
Best wishes,
Night and Day Team
Fantastic experience: Really good service by the staff. Clear and honest information about my tooth condition. Very quick booked in as well to save me from the pain.
Hi Catherine, thank you for your 5 star review. We are glad you're feeling better.
Best wishes,
Night and Day Team
Fantastic experience: Brilliant service. Went in the morning to ask a few questions, got an appointment in the afternoon and was pain free all within an hour. Highly recommend
Thank you for the 5 star review, we hope you're feeling better.
Best wishes,
Night and Day Team
Fantastic experience: Excellent service. Thank you for your patience and professionalism.
Hi Wendy ! Thankyou for your 5 star review.
Fantastic experience: Really great experience, reassured as soon as I got seen and really quick discussion about treatment and options I had. Great service and also sent a message the next day to see how I was getting on and if I needed any follow up after care which was a bonus.
Thank you for your lovely review. We would like to welcome you back for a checkup any time. Any issues dont hesitate to contact us. Best wishes, Laura.
Fantastic experience: Great place! Was able to see my boyfriend the same day, 2 hours after I called with his toothache! Had his tooth taken out swiftly, given aftercare instructions, no pain the next day!
Hi Chelsea,
Thank you for such a lovely review, we are so please to hear you had a positive experience with us and are hoping your boyfriend has a speedy recovery.
Best wishes,
Night and Day Team
Fantastic experience: First time visit emergency case -excellent service. I had a good professional service from reception where the staff was incredibly friendly straight through to dentist chair where the service received from Doctor Zain was absolutely exceptional in his work. Comfortable environment and excellent expertise . The entire process was explained to me in detail but, the most important thing was the high level of professionalism in doing the work.The treatment recommended after the intervention works great and, I do not experienced any pain even In cases such mine it used to happen. I highly recommend this dentist to anyone looking for a skilled and compassionate dental professional or emergency any time even in the night time. Thank you guys!
Hi,
Thank you for taking the time to leave such a detailed review, we are so glad to hear you had such a positive experience and were comfortable the entire time. We are wishing you a speedy recovery and please don't hesitate to contact us if you require any further assistance.
Thank you,
Night and Day Team
Fantastic experience: First time I had a tooth out and didn't feel a thing though at £295 plus £50 consultation I think that's about right. Good service.
Hi John,
Thank you for the positive review, we are glad the procedure was painless for you and are wishing you a quick recovery!
Night and Day team
Positive experience: Honest review, starting with the positives, the staff were amazing! Helped me to get my dad upstairs, the dentist spoke directly to him knowing he had dementia which isn’t common and included my dad in all decisions. The negatives are that this building isn’t disability friendly (no ramp or elevator, with no treatment rooms downstairs) the door is always locked, so when my dad was up and out of his wheelchair and up the big step at the front of the building, we had to wait for a staff member to open the door, however the receptionist was also the dental assistant which meant an 8-10 minute wait, a long time for someone unsteady on their feet to wait or the inconvenience of getting back down a large step into a chair and back up again. It was then explained to us that there is no lift and the stairs are steep, they are. I can’t fault the receptionist who offered to help me aid my dad up and down the stairs, he is sometimes unsteady on his feet, this was a better day than most for him. I will emphasise that all the staff spoke to my dad instead of me which is amazing as he is usually brushed off for having dementia. The biggest downside was the cost £900+ for 2 teeth to be removed. With the NHS this would have cost £75 and after looking at private dental fees would have been no more than £500. So more than £900 seems greedy, especially when we had to struggle with no disability access. So fabulous staff but not fabulous prices or disability access.
Hi Leanne,
We are happy our staff was able to look after yourself and your dad effectivity! We are sorry we were not able to accommodate you and your dad further regarding the access and fees. Please if we can be any further assistance, let us know!
Thank you
Night and Day Team
Negative experience: A disorganized and bad dental clinic with an impolite reception employee who treats patients in an inappropriate manner. They have no proper appointment system and are very expensive. I do not recommend them to anyone.
Dear Abdulfatah,
We are sorry to hear about your recent experience with us and that you weren’t happy with your experience. We appreciate you taking your time to share your feedback, please email us on [email protected] to discuss your experience and explore how we may be of further assistance.
Kind regards,
The Night and day team.
Fantastic experience: Fantastic care today, receptionist is lovely and the dentist and nurse were brilliant, thank you
Hi Kerry,
Thank you for the kind words, we are glad to hear your experience with us was positive! Please don't hesitate to contact us if you require any further assistance.
Best wishes,
Night and Day Team
Fantastic experience: The dentist was wonderful with our 4 year old. Zane was so calming
Hi Ash,
Thank you for the positive review, we are glad you and your child had a comfortable experience!!
Thank you,
Night and day team
Fantastic experience: I had an appointment last Sunday at the dentist. I was in so much pain that i could barely talk and so scared of what will be. As soon as the girls Marwa abd Laura received me and assured me that everything will be fine and that they can help me i was more relaxed. Marwa and Laura did an amazing job they took out 2 of my theeth and they talek with me and explained to me what are they doing all the time. Amazing job guys. Aftercare treatment amazing. They are keeping in touch with you to see how everything is going. Really pleased with them
Hi,
Thank you leaving such a kind review, we are so pleased to hear you had a comfortable and positive experience with us. Please don't hesitate to contact us if you require any further assistance!
Best wishes,
Night and Day Team
Fantastic experience: Was very impressed with the whole experience the staff and dentist absolutely lovely highly recommend xxx
Hi Caroline, Thankyou for your 5 star review. Its great news that we come highly recommended by you. Thankyou
Fantastic experience: I have a traumatic surgical history to include negative experiences with dentists (under NHS). This place has treated me twice recently, one occasion was new years eve none the less! I cannot recommend them enough, from the initial phone call to the actual procedures, the staff were absolutely lovely and empathic towards my anxieties and irrational fears. I have been able to change my life, reduce my pain and start to move forwards towards addressing my dental problems with their support and care. I felt like I was listened to and cared for as an individual, I wasn't just a number or a wage (or at least I didn't feel like I was!). Massive thanks and genuine gratitude to the receptionist, assistant and dentist! Glad to now be a patient of your service. Be cautious believing any of the negative reviews. People can recall distressing situation with altered perceptions, some people also perceive their life purpose to be a complainant! Complaining about the cost is absurd, the price is what it is and the service is very clear about their charges. One author says an Xray wasn't needed, but I am sure they would be the first to again, complain, had they have had treatment that didn't actually resolve their problem because there was more going on that isn't visible to the eye within their tooth, gum and/or jaw! A dentist is a highly trained medical professional, it is their decision re what is needed! Do your training and then you can call the shots and even fix your own teeth! As for location, it is what it is, you can't make the city centre any less "city centre"; the aesthetics of the building are surely of very minimal importance when you're looking for emergency dental care to rectify unbelievable pain!? The good reviews say it all and they way outnumber the negative.
Thank you for your lovely review Stephanie. We are happy to hear that we could help you and that you had a positive experience. It was a pleasure treating you and we hope you are recovering well.
Best wishes,
Night and Day Team
Negative experience: Avoid this place like the plague paid £50 for a consultation to then be told it would be £495 to remove my tooth which then dropped to £250 in the matter of seconds just trying it on with people had that same tooth removed today at the NHS emergency dentist for £26.80 was told it was so expensive because it was a complicated extraction yet the NHS dentist had my tooth out in less than a minute wrong that places like this are allowed to try and do this to people
Dear Thomas
We are sorry to hear about your recent experience with us and that you weren’t happy with your experience. We appreciate you taking your time to share your feedback, please email us on [email protected] to discuss your experience and explore how we may be of further assistance.
Please leave your Full name and date of birth on the email.
Kind regards,
The Night and day team.
Fantastic experience: had some issues with my wisdom tooth, booked in an emergency appointment, not only was my oral pain taken care of, I was respected and handled with a lot of care and all the staff is extremely professional. Will definitely come back in the future when needed.
Hi Saleha,
We are thankful for your positive review! We are happy we were able to help you! You are welcome back to the practice anytime!
Kind Regards
Night and day team
Fantastic experience: Excellent emergency dental care! All staff were professional, prompt and reassuring. Highly recommend!
Hi Nadia,
We are delighted to hear of your positive experience.
Thankyou for your kind words.
Kind regards,
Paige
Fantastic experience: The staff were incredibly accommodating and managed to squeeze me in on short notice. The dentist, was professional, knowledgeable, and reassuring throughout the entire process. They took the time to explain my treatment options and made sure I was comfortable during the procedure. The office was clean, modern, and well-organized, which helped put me at ease during a stressful situation. I'm extremely grateful for the exceptional care I received, and I highly recommend this place to anyone in need of emergency dental services.
Hi Iqra,
Thank you for leaving us such a detailed, 5 star review! We are glad that we could help you on short notice and that our staff made your experience comfortable. We really appreciate the recommendation :)
Night and Day Team
Negative experience: I never recommended this place. Dr explained everything but he hide some payment plans. He explained about payment plan and we agreed to it. We went to receptionist and she add 10% extra with mentioned about another company. We were very poor about that. So, really we were not happy about this place. They are cheating for customers. This is the message I got from them. But we didn't receive any treatment on the same day for 50£. They added more cost for us. They really cheat people like that. "Hi there it’s the Night and Day Emergency Dentist I can book you in for an appointment. It’s £50 for a consultation, this includes X-rays, examination and all treatment is done on the same day. Any treatment needed will be at a further cost." Someone needs to come this place, please think twice. Never recommended.
We’re genuinely sorry to hear that your visit left you feeling dissatisfied.
Our intention is always to explain our findings clearly and offer appropriate treatment options, with all decisions remaining entirely the patient’s choice. We will be reviewing this internally. Please feel free to contact the practice directly on [email protected] if you would like us to look into your concerns further.
Please also leave full name and date of birth on the email.
Kind regards,
The Night And Day Emergency Dentist Team
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