Oradent Dental Care - Ashford

Fantastic experience: Very happy with my appointment yesterday. Easy check in, friendly staff and probably the first pain free gum injection ever!!

Fantastic experience: Back again for a check-up Tessa is amazing I cannot rate her high enough. Back again Thursday to see the hygienist and get my 6 monthly telling off for smoking, but she does a great job.

Fantastic experience: An amazing experience and getting me booked in so speedy Elise was great from the start and then to dentist experience was great so glad I am here with these guys in safe hands

Fantastic experience: Lovely friendly and helpful staff. Also found dentist really good as puts you very much at ease when in the chair. Would highly recommend

Fantastic experience: I’m new to Oradent Dentist. My experience was outstanding. Lovely welcome from reception team. My Dentist Mohamed Benmansour, was incredible, I had two teeth out and I hardly felt a thing, so quick too. So so glad I chose Oradent. Well done team. Xx

Fantastic experience: Been at this dentist since i was a young child. Always been treated well, friendly staff & never not felt valued. Highly recommended

Fantastic experience: Strange how google 5 stars means you love it ! Not sure if loving the dentist really applies The office staff and dentists are excellent. My family and I have been lucky enough to have this dental practice for many years and never had a problem. When we do they try their best to sort it out as soon as possible. Everyone is helpful and courteous. Recommend for NHS and private.

Positive experience: The dentists and their assistants are always lovely, friendly and professional. The practice appears clean and organised. The only complaint that I really have is with some of the receptionists who are always very unfriendly, curt and rude. I understand they are busy but as they have a role of front of house and therefore someone’s first impression of the practice I think it could be improved.

Fantastic experience: Great dental practice with great staff.Happy customer

Positive experience: My first time visiting for an appointment was an impressive experience.

Fantastic experience: I have always had great service. Hamid is so caring and explaining everything and so kind.also his dental nurse they are both so lovely. The reception staff are so helpful and friendly .

Fantastic experience: Had a good experience with the dental therapist, she has been very gentle and careful when looking after mine and my partners teeth. Unfortunately had a bad previous experience with another dentist previously so very happy with the treatment we are experiencing now.

Negative experience: I have no complaints about the dental treatment itself — the dentist and staff were great. However, the parking enforcement used at this location is extremely harsh and unhelpful. I had an appointment on 12th February but forgot to sign in at reception for parking. There was no mention from the staff at the time to do so. I now realise there’s a sign, so I accept I should’ve noticed and signed in — that’s on me. But I did have a valid reason to be there and even provided proof of the appointment as requested. Despite this, the parking enforcement company is still chasing me for £170, and I’ve had no luck resolving it. I’ve written to them several times explaining the situation, but they’re continuing to pursue payment. I’d strongly urge Oradent to reconsider the parking system they’re using — it feels incredibly unfair to patients who are already dealing with appointments and may simply miss a sign-in step.

Negative experience: Have been at this dentist for a few years now and I have never had anything positive to say about the reception team. Now they have tablets for patients to book in themselves, they do not even acknowledge you walking through the door which I think is rude a very poor customer service. No eye contact, no hello, nothing. It is actually rather awkward.

Fantastic experience: Couldn’t fault my dentist . Clean and friendly and am absolutely a nervous patient but dentist was mindful of that would recommend

Negative experience: Oradent always comment on the reviews they are sorry when you have a bad experience with them but they do not fix the problem. People are still having bad experiences when going to their surgery. If the people at the reception are not friendly, rude or incompetent, fire them and if the dentists are the same as the staff at the reception, fire them too. Your services are not free, we pay for that so we shouldn't be treated badly, if no one had problems with their teeth, guess what.....you wouldn't have a job. So instead of apologising every time someone has a bad experience at your surgery ACT AND FIX THE PROBLEM.

Fantastic experience: Very efficient service. Well looked after and very little discomfort after my implant surgery. Very impressed with Anish and his nurses. Felt comfortable throughout the procedure. Staff on front desk very helpful and friendly. Well done to all.

Fantastic experience: Been coming to Oradent dentist for yrs now . friendly staff ..and my dentist always listens and helpful . My teeth are so much better. than l can keep them on my own .as I have trouble holding toothbrush . Would like to say thank you

Fantastic experience: It was my first time at Oradent, and I am very happy with the service. Dr Mohammed is very professional and genuinely helped me by giving honest recommendation.

Fantastic experience: Very good first visit , seen pretty much dead on time . Mohammed the dentist was lovely , and very knowledgeable. He explained everything clearly and offered a treatment plan that saved me money in the short term , which was appreciated ! Reception staff polite and efficient , plenty of parking , nothing negative to say , highly recommend !

Positive experience: Waiting almost 25 mins after our appointment time which with 3 kids in a hot waiting room wasn't great. Especially after school/work. However the dentist and dental nurse we saw went above and beyond to put my kids at ease and chatted throughout about what was being done so, worth the wait. Receptionists also lovely and poliet.Just a shame the wait time was so long.

Positive experience: I can say how welcome the girls team made me very welcome and explained in how I have to fill out the form. I am a very nervous person the dentist I seen made me fill relaxed told me all I need to know in what I needs to be done with my teeth. I would like to thank all the team .

Negative experience: The practice have a habit of sending you appointments that you have not made. I assume this is a deliberate tactic to increase revenue. They've done this numerous times and continue to do so, despite having told them in writing that I no longer want to use them.

Fantastic experience: I have been coming to this dentist for decades. I have never found anything to be unhappy about. I’m always seen within a few minutes of my appointment time and I think it is great that my dentist collects me from the waiting room.

Positive experience: This is a good dentist. Happy with my teeth but felt let down when the dentist said he didn't have time to do the bottom set.

Fantastic experience: Excellent service for nhs patient. Quick and efficient appointment. Very understanding dentist and great reception staff - all friendly and attentive.

Fantastic experience: All the staff were friendly, efficient and professional. Excellent treatment.

Fantastic experience: The team here are fab. The reception team so helpful and friendly and the most patient and gentle dentist (thank you Mohamed Benmansour). Thank you totally recommend if you need dental support to visit this surgery

Fantastic experience: The Receptionists were friendly and very helpful. Ben the dentist was brilliant, such a good dentist and a great team with the Dental Nurse - made us feel so welcome. This was our first visit and made us feel confident in their ability. A brilliant dental surgery

Fantastic experience: My dentist is my hygienist also. Did the most amazing job recently and gave me my smile back. Previously didn't smile in photos due to my yellowing teeth. Cleanest ever.

Fantastic experience: No problems at all, good sevice, understanding, great communication. Dentist sevice top notch

Fantastic experience: Had not been previously, fantastic checking in process. Staff were amazing and kept the atmosphere light, so no nerves. Emailed invoice and next appointment. So much better than experience at my old Pennypot Dentist.

Fantastic experience: Lost a filling and got an appointment on the same day as calling! Filling looks far better than the previous one! Highly recommend Daniil

Fantastic experience: I had an appointment with the hygienist a couple of weeks ago. He was highly professional, thorough and friendly. Omotayo, took his time to explain everything to me and the options available to me.

Fantastic experience: Exceptional from Daniil, being very thorough and explained everything clearly. Elise has been amazing on reception and very helpful.

Fantastic experience: Took my dad today and everything went smoothly.The team was kind and professional and he felt very comfortable throughout.Excellent service!

Fantastic experience: Excellent customer service from Elise. Was struggling to get to my appointments due to work commitments and staff illness. Work in early years so ratios are vital. Explained this to Elise and that Wednesday's suited me better and without hesitation she changed all my appointments. Brilliant

Negative experience: The staff members are not only extremely rude but have also exhibited discriminatory behaviour toward individuals from diverse backgrounds. It is especially disappointing that the manager herself has displayed the same unacceptable attitude being dismissive and disrespectful both to applicants and to patients from different cultural or ethnic backgrounds. Such conduct reflects poorly on the organisation and raises serious concerns about its commitment to equality, professionalism, and basic human respect.

Negative experience: I had a very disappointing experience during my interview at this facility. The staff and manager treated me poorly, made unprofessional remarks, and left me feeling disrespected. As a nurse, I strongly believe in treating every person with dignity, whether they’re a colleague, patient, or applicant. If healthcare professionals can’t show basic kindness and fairness in their own workplace, how can patients expect compassionate care? Being in a position of authority is never an excuse to treat others rudely. Everyone deserves to be treated the way they would like to be treated. I also sensed discriminatory behavior, which is extremely concerning especially in a healthcare environment. If staff cannot treat applicants with fairness and respect, I worry about how they might treat patients from diverse backgrounds. It’s disheartening to see this kind of attitude in the nursing profession, where compassion, equality, and professionalism should come first. Healthcare should be a safe and welcoming space for everyone.

Negative experience: I went to the private dentist here who charged extortionate rates to have one of my teeth extracted. The pain after I experienced because he was so rough and careless was excruciating. I will definitely find a new dentist. One of the receptionists is very rude.

Fantastic experience: Excellent dental care and great service, couldn’t be happier with my experience.

Fantastic experience: Very happy with the amazing service at this Dentist. The receptionists, Ellie, Kate, Julie and Sarah and my Dentist Anisha, make the whole experience so pleasant and easy. I called yesterday with a broken tooth and they made me an appointment for first thing this morning, and tried to get me one for yesterday, until I said it wasn't necessary. Today I arrived on time, didn't have to wait and the tooth was sorted out immediately by Anisha, who was so reassuring and gentle! Highly recommended! I have been here again recently and have been amazed by how friendly and helpful everyone has been. I had bad tooth pain and they arranged an immediate appointment, the same day. A couple of days later, I had a further problem and once agin, the appointment was almost immediate, and before I left, they booked me a follow up, to make sure it was all fixed. Excellent service, very little waiting and expert treatment....and all on the NHS!!

Negative experience: I get so worried when it comes to the dentist but.. I had to have a tooth out she gave me the injections to numb it didn't numb properly so she gave me some more hurt me in a process she took the tooth out she could see I was shaking quite badly she didn't tell me to sit down for 5 minutes to calm down just sent me on my way on my way out of the door it felt like I was going to fall over luckily I didn't they should have at least tried to calm me down before I left this is my second bad experience here will never be going again.....also the waiting area looks very dirty the doors haven't been cleaned for a good while

Positive experience: I prefer the pads rather than what they have it is little awkward I find but that maybe my personal choice

Fantastic experience: I have been going here for years and they have always been wonderful. Polite, gentle, the receptionists are lovely and helpful. There are smiles and a calming vibe. One of the best Dentists I've had.

Fantastic experience: Even if tried really hard, I couldn’t find fault with these guys. Never had an issue with them, 9/10 they’re bang on time and the staff are all super helpful.

Fantastic experience: Waited three years for a NHS dentist. I recommend Oradent anytime. Very professional and caring. Thank you

Fantastic experience: I've been going here for years with my family, and it's always been efficient and effective. The Dentists have given me great advice over the years and I appreciate how good my teeth are. Thank you.

Fantastic experience: Very friendly I’m terrified of dentist but they make me feel safe

Fantastic experience: I experienced a brilliant professional and friendly service. Having part of my dental implants fall out,,the repair was carried out extremely quickly which I was very grateful for. Thanks so much and well done.

Positive experience: Excellent service received from Oradent. Daniil Piudik did an excellent job with the fillings.

Fantastic experience: I had a appointment today went in on time had my filling also asked to escalated a extraction which was done immediately so very happy with oredent today

Fantastic experience: First time at this dentist. It was a very positive experience. Everything was explained well. Its very clean also.

Positive experience: Lovely experience very friendly dentist & dental nurse

Negative experience: On a recent visit again the car park was full. The new signing in system does not do its job as you still have to give your name at reception. I found the reception area very unwelcoming. There was an emergency appointment which I understand is a priority, I wasn’t told of an additional delay sitting in the waiting room. I had a txt to delay my appointment by 10 minutes but still waited half an hour. The communication is very poor. Hope to see improvements in the surgery.

Fantastic experience: Very professional staff at this surgery, made my appointment relaxing and staff are very polite and understanding thank you

Fantastic experience: Great experience with Hina , efficient and kind . Minimal wait , very happy

Fantastic experience: Me and my daughter saw Mamta Rajani today for a check up. Thank you Mamta for taking your time with us and explaining everything in detail. You are a breathe of fresh air to dentistry.

Positive experience: Always very friendly, they explain what is going on with your teeth and show xrays.

Positive experience: Found putting in our own information on the screens quite stressful when there's people waiting behnd you. We had a family booking of 4, 1 after the other. Another family got seen by the same dentist Inbetween our appointments which was a bit bizarre. When it eventually got round to me being seen, I felt it was quite rushed and the dentist who is normally brilliant was a bit rough with scaling and polishing today.

Fantastic experience: I just had the best hygienist appointment the 2 lady's were excellent, the hygienist was brilliant and I was very pleased that I hardly had any pain at all, and the lady with the suction tube was spot on, not once did I feel like chocking, she obviously knows her job, please please please keep these 2 lady's at Oradent, every time you get a good hygienist the next time I go, they have gone thanks

Positive experience: I had to wait for 30 minutes beyond my appointment time! No explanation given. Once seen the service was good but the wait time with no explanation is unacceptable.

Fantastic experience: I've been registered at this practice all of my life (69 years) so have seen many staff come and go - reception have always been friendly, polite and efficient and my current dentist, Tessa, is particularly nice and, I'm sure, would put anyone at ease.

Fantastic experience: Excellent Dental Care and Friendly Service My son recently visited Oradent Ashford, and he couldn’t be more pleased with his experience. From the moment he walked in, the staff were welcoming and professional, making him feel at ease. The clinic was clean, modern, and well-organized, which immediately reassured him that he was in good hands. Doctor was incredibly knowledgeable, patient, and thorough. They took the time to explain every step of the procedure, addressing all of his concerns with care. The treatment itself was comfortable, and he could tell that precision and attention to detail were a priority. What truly stood out was the warm and friendly atmosphere. It’s not often that you leave a dentist’s office feeling great, but that’s exactly what happened! He highly recommend Oradent Ashford to anyone looking for top-quality dental care with a compassionate touch.

Fantastic experience: Very helpful and friendly staff, I managed to get an appointment within the same day. Great specialist offering the best solution… very pleased with the service

Positive experience: Great service from the team and there is parking around the back of the building but as a first time visitor, I couldn’t find this so I parked on the street. Remember next time

Fantastic experience: Personally can’t fault the service and care I receive here. Been here years and I’m lucky to still be NHS. I can’t go up the stairs and the dentist is always happy to come downstairs to see me. The receptionists are always helpful as well. My visit today 12/5/25 wasn’t so great. I told the receptionist that I couldn’t go upstairs but she failed to tell my dentist who came looking for me. He saw me downstairs and realised who I was so it wasn’t an issue seeing me downstairs. I mentioned that the new check in screens weren’t at a very good height and they hurt my back to the receptionist and she couldn’t have cared less. They perhaps need one that’s portable for clients who the static ones are suitable for?

Positive experience: I am not able to do stairs and asked for the dentist to see me downstairs which she kindly did. Service good.

Fantastic experience: I am pleased to note a marked improvement in the overall experience at this dental practice since my previous visit. The receptionist was noticeably more courteous and professional, contributing to a more welcoming atmosphere. As always, the dentist provided exceptional care—demonstrating expertise, attention to detail, and a reassuring manner. I appreciate the positive changes and remain confident in the quality of care provided.

Negative experience: So far this has been a traumatic experience. Oradent came up on my FB newsfeed that they are taking on NHS patients. I was advised that a visit/check-up was required before they could take me on. I had no dental issues so I booked the appointment a few weeks in advance so I could allow for time off work. Unfortunately 1 of my teeth crumbled on Easter Monday. The following day I called to see if I could move my appointment sooner but was told it was only possible if I went private. I decided to hold on for 2 weeks and just nurse the tooth. The day arrived and during my appointment with the technician xrays were taken and possible options discussed before a referral was booked with a private dentist. £27 for the NHS appointment and £45 to secure the private dentist. I should have asked if the £45 is the consultation fee but I left with bleeding gums and was feeling a little shaky after having my teeth 'cleaned'. Appointment 2 - I was expecting to have treatment done to the tooth as it was a 30 minute appointment but a 5 second look, a 5 minute discussion regarding requiring root canal on 2 teeth and caps. I was advised I would require 2 x 45 minute visits for each tooth. I inquired about extraction but felt like it was going to be a long, expensive route. The root canal and cap would be £1000 each. I then sat there for 10-15 minutes while he typed a quote. I was asked to sign but without my glasses I couldn't see detail. I noticed it said £1400 but decided to look at the email version. When I eventually received the quote the following day there was a lot of information which didn't make much sense and then it showed 7 visits for a single tooth which totalled £1440. I then emailed back with my concern and requested a quote for the extraction route with denture. The receptionist called me and advised the dentist confirmed that multiple visits are required. It's an hour bus ride from my home and I can't afford that much time off work. Having had root canal in the past I remember it taking 2 appointments - 1 for the root canal and 1 to fit the crown. The dentist has neither called, nor sent the requested quote and now I'm left wondering if I start with another dentist or go abroad?!

Negative experience: Terrible at keeping appointments, my last 5 appointments to have my implants monitored have either been cancelled or time moved or tried to move. Even if you turn up on time they are generally running way late. No way to treat a private patient

Fantastic experience: Seen promptly and good explanation given of possible treatment with absolutely no pressure to pay for expensive and possibly unnecessary procedures.

Positive experience: So kind and helpful! Hygienists are amazing with all my kids and myself included!

Fantastic experience: Dr Wahid excellent professional friendly caring I have known him for many years would like to take this opportunity to say Thank so much much appreciated your support The only issue at Oradent is the receptionists they really need to be trained in how to talk to patients

Fantastic experience: Elise was very helpful and I think good customer service gets missed a lot so it gives me a good impression of the dentist already! I love that she communicated with me via email as other dentists will keep calling. Very sweet and gave me so much information, finally starting my dental journey so excited Update: the girls were lovely and happy as soon as you walk into reception which was nice, and Dr. Daniil piudik was amazing and reassuring, overall lovely experience and I can’t wait for my hygiene appointment now!

Fantastic experience: My mum can not thank this dentist enough for what thay are doing for her thay are diamonds and the receptionists are super stars so a big thank you from my mum so mum can for her 4 teeth taken out today and what a dentist he is mum is over the the moon so a BIG THANK YOU TO ALL THE STAFF INVOLVED U R ALL Diamonds in mum’s eyes and thank you from myself for all u have done for my mum x

Fantastic experience: Had my first appointment as a new patient yesterday, very impressed. A calm and pleasant experience.

Fantastic experience: Returning to Oradent after a few years in the wilderness, a few changes but prompt effective service for the new start

Fantastic experience: Lovely staff and very helpful. Waiting time was minimal and the place was nice and clean

Fantastic experience: Staff were really supportive with our children, one couldn't quite manage it today but they all tried their best and we were grateful of the team.

Fantastic experience: Very caring and gentle dentists, very happy and would highly recommend to all. 5*

Fantastic experience: Having had Anisha Beckford as my dentist during her tenure at Oradent, I have always felt at ease and never in discomfort when being treated by her. I'm devastated that she is leaving - her replacement has big boots to fill!!

Fantastic experience: Could not fault , they took me in as a NHS patient, I had to have a tooth extracted, X-rays and a filling done . Prices were more than fair , off road parking , lovely receptionist’s and I felt so looked after by the whole team! Would strongly recommend:)

Fantastic experience: Very helpful, thorough and efficient dental service, Friendly and courteous staff. Would surely recommend everyone "Oradent Dental care " for a complete Dental Care.

Fantastic experience: I was once a nervous patient, I can’t thank Dentist (Anisha ) enough for putting me at ease and reassuring me. She takes the time to explain everything and listens to any concerns I have. I no longer dread going to see the dentist. Thank you

Fantastic experience: I had few things done today including having my dentures put in very happy thank you. X

Positive experience: I think the new system of having to sign your self for your appointment is silly. There was people in front of me that were clearly having problems with the system. This causes a que. when I eventually got to sign in I noticed that the dentist I was seeing was up stairs. I went up stairs to Waite.I got talking to the gentleman next to me and commented that I was unsure who I was seeing as it was not my normal dentist.He said he was in the same position. We looked at our appointment cards and found we had both got appointments with the same dentist. His appointment was for 9am for 30 mins. My appointment was for 9.10am so how was that possible? Then a member of staff came upstairs and told us we needed to go downstairs as the dentist had changed the room that he usually works in. In all I think the whole appointment was a bit of a shambles.

Fantastic experience: Got me back on NHS list even though I live in Yorkshire now!! Can't get one there so better. Cheaper to drive down then pay private

Fantastic experience: So glad I found this dentist, lovely and professional staff. Receptionists are very welcoming x

Fantastic experience: Reception staff were very helpful and friendly. The dentist and nurse were kind , gentle and helpful explaining everything .

Negative experience: There is a problem with my back tooth, my normal Dentist l referred me for private treatment, as it was deemed as cosmetic. I had prepared myself for treatment, which would have been lengthy. When I arrived, the private dentist contradicted what my dentist had said, even thought she had messaged him and given her advice to give me. He said I would need a course of treatment , which she had said might kill the tooth and she wouldn’t recommend.. now I’m totally confused and I had to pay £45 for a consultation that I didn’t need!

Fantastic experience: I must say we all love good health teeth and having people who love and do their job properly can only be at Oradent Ashford thank you

Fantastic experience: I am under Dr Akhil's care - and as well as rating his attention to detail and client manner, all of the team are friendly and helpful every visit.

Fantastic experience: Oradent were able to fit me in at amazingly short notice. From enquiry about availability for new NHS patients to having an extraction, less than 24hrs. By all accounts, almost a miracle. The extraction wasn't an easy one but was done with kindness and efficiency. Heard from an acquaintance who, after a botched job in Folkestone, had been referred to Oradent - seems Oradent have expertise in handling difficult jobs. Anyway, a big thank you to Oradent for your speedy and efficient service! Very happy to recommend.

Negative experience: Horrific experience! I’ve been registered with Oradent Ashford for several years and never had an issue – until now. I needed an emergency appointment and was completely fobbed off. Called three days in a row starting Monday morning, asking to see or at least speak to a doctor urgently as I need emergency treatment. Each time, I was promised a call back – not once did anyone get back to me. On the third day, I rang a different local practice (that I’m not even registered with!) and they saw me the same day. Absolutely disgraceful service – really disappointed. Not fit for purpose.

Positive experience: Welcoming reception staff. Easy to check in and register car parking permit. Dental assessment went smoothly and procedures were well explained. Follow up treatment appointment offered in 6 weeks time. A good experience, would recommend.

Fantastic experience: I have been going to Oradent dentists for many years now and always find them caring and understanding. Today I had an emergency appointment on the same day I telephoned, with my usual dentist Waheed, and he was kind and patient, and treated the problem. I would really recommend the whole practice to anyone.

Fantastic experience: Looked after me as soon as I arrived and I am scared of the dentist and the actual person that saw me and checked my teeth was aware of this and looked after me fantastic

Positive experience: Our overall experience with the dental team has always been great over the many years we have been with Oradent.Unfortunately it is a really horrid experience coming to reception.The staff are extremely rude and obnoxious.Makes personal comments,constantly either eyerolls,sighs or ignores you.It really tarnishes what used to be such a lovely dental practice.I stand there wondering how they were employed with such horrible attitudes.Reception at any establishment should be friendly and welcoming.Hoping this will get addressed

Fantastic experience: Oradent Ashford are so very helpful and accommodating. Have spoken to Elisha who is extremely helpful. I have been a patient on and over over the years and have just returned and cannot rate the dental team or front reception staff any higher. Thank you