Primadent Dental

20 Bridgemere Cl, Laurel Rd, L7 0LS, Liverpool
Primadent Dental
20 Bridgemere Cl, Laurel Rd
L7 0LS, Liverpool
+441512282226

Opening hours

  • sunday: (closed)
  • monday: 9h-19:15
  • tuesday: 9h-17:30
  • wednesday: 9h-19:15
  • thursday: 9h-17:30
  • friday: 9h-17h
  • saturday: (closed)

We are a cosmetic dental clinic providing world-class dentistry, right in the heart of Liverpool. Our clinic is dedicated to providing all of our patients with the best possible journey and care.

Our principal Dentist, Dr Jam has vast experience in all aspects of dental implant care including full arch implant dentistry. He also runs his own training courses to teach & mentor other dentists all over the UK within this field.

The team provide popular treatment options such as EMS Pain Free Airflow Hygiene, Invisalign Clear Braces, Tooth Whitening, Composite Bonding and Porclain Veneers.

We also provide general care and maintenance memberships to ensure your oral health is top tip and stable!

Our comment from Best Dentists about Primadent Dental:

Primadent Dental is a highly regarded dental practice located in the heart of Liverpool, UK. With outstanding reviews from numerous satisfied patients, this practice is known for its exceptional service, professionalism, and a warm, welcoming atmosphere. The team at Primadent, including Dr. Jam and his supportive staff, goes above and beyond to ensure that patients feel comfortable and cared for during their visits.

Some of the strong points that customers have highlighted include:

  • Friendly and Attentive Staff: Patients frequently express appreciation for the friendly receptionists and dental professionals, who create a relaxing environment.
  • Exceptional Care: The team is praised for their professionalism and thoroughness, making dental visits as painless and efficient as possible.
  • Comprehensive Explanations: The dentists and hygienists at Primadent take the time to explain procedures and answer questions, ensuring patients feel informed and confident in their treatment.
  • Flexible Appointment Options: Patients appreciate the availability of multiple dental plans and convenient appointment scheduling, making dental care accessible.
  • Satisfaction with Results: Many patients report excellent outcomes from various treatments, including routine check-ups, fillings, and hygiene services.

Overall, Primadent Dental stands out as a top choice for individuals seeking quality dental care. With a focus on patient comfort and satisfaction, it's no wonder so many recommend this practice for all dental needs.

Best Dentists cannot guarantee that the professionals and companies that appear in the directory have the appropriate training or health certifications. The majority of companies that appear in the directory are nutritionists and dieticians, but other types of professionals related to the nutrition sector also appear. We recommend that you request the membership number of the professional you are going to attend to perform your treatment or consultation.

Services and Treatments

Dental Cleaning
Dental Implants
Dental emergencies

Primadent Dental: Reviews

4.4/5 (198 Reviews)
Harlims Ofomola 2 weeks ago

Fantastic experience: I visited recently with my daughter for an appointment and it was very pleasant! The staff was friendly and efficient, and my daughter’s cleaning was thorough and gentle . Highly recommend!

Primadent Dental
Primadent Dental

Hi Harlims, we are so pleased you had such a positive experience with us and we look forward to welcoming you back ☺️

Fern Carroll 2 weeks ago

Fantastic experience: I went in for a routine dental cleaning and had a great experience. The staff were lovely and friendly from when i walked in. The hygienist was gentle and made sure i was comfortable throughout the process. I didn't wait long for my appointment and I was out under an hour. I would recommend this dentist.

Primadent Dental
Primadent Dental

Hi Fern, thanks so much for taking the time to leave a review, we really appreciate it ☺️

Pauline M 2 weeks ago

Fantastic experience: From start to finish it was an incredibly good experience. Very professional, kept informed throughout the whole process of getting my new tooth fitted, and I would highly recommend them for anyone who’s in need of a tooth replacement.

Primadent Dental
Primadent Dental

Hi Pauline, thanks for leaving a review- we are so pleased you are happy with your treatment!

S H 3 weeks ago

Fantastic experience: Great clean dental practice and advice given. Staff are lovely and helpful.

Primadent Dental
Primadent Dental

Thanks so much for leaving a 5 star review ⭐

Alan Hughes 3 weeks ago

Fantastic experience: I’ve been with Primadent for many years their plan is excellent. It provides me with Regular dental check ups and hygiene service from Friendly, efficient, very professional staff.

Primadent Dental
Primadent Dental

Hi Alan, we are so pleased you are happy with the service with us! We look forward to welcoming you back ☺️

Brooke Rumsam 1 month ago

Fantastic experience: After years of pain and bad experiences at other dentists I’m so glad to have found somewhere I can trust and finally getting my teeth how I want them! The reception team and all the staff are so lovely and helpful. Dr Jam and Holly have looked after me and definitely in safe hands, even though I’ve not been easy for them!! Cannot fault! So happy with all the work I’ve had done so far! Amazing practice!

Primadent Dental
Primadent Dental

Hi Brooke, thanks so much for taking the time to leave a review. We really value our customers so to hear this means a lot to us! ☺️

John Power 1 month ago

Fantastic experience: I had my general dental examination and session with the dental hygienist a couple of weeks ago: as usual - a friendly and efficient service from both! Thank you

Primadent Dental
Primadent Dental

Hey John,

Thank you for the high praise! We're delighted to hear that you received first-class service. We look forward to seeing you again!

- The Primadent Dental team

Gabriel Marshall 1 month ago

Fantastic experience: I recently visited Primadent Dentist they were very professional everything went smoothly the team was very welcoming.They all went through the procedure with me and explain everything before starting explain about your hygiene and they are very patient I would highly recommend this Dentist Care differently going there again

Primadent Dental
Primadent Dental

Hi Gabriel, thanks for leaving a kind review! We are glad you had a postive experience with us

Susan 1 month ago

Fantastic experience: I'm a nervous patient but am always put at ease with primadent as they take their time with me. I always feel like I have been cared for when I come out of treatment.

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care.

We look forward to seeing you soon.

Nicola Lawrence 1 month ago

Fantastic experience: Highly recommend this dentist, always very helpful, with good advice on products and services, also recommend the monthly plan I’ve just upgraded to the diamond plan Nicola

Primadent Dental
Primadent Dental

It's wonderful to hear you had such a positive experience, Nicola! We truly appreciate your kind words about our helpfulness and advice. We're also thrilled to know you're finding value in our monthly plans and have upgraded to the diamond plan. Thank you for your high recommendation!

Amal Ibrahim 1 month ago

Fantastic experience: Very clean clinics, excellent dentists and very helpful staff

Primadent Dental
Primadent Dental

Hi Amal, thanks so much for leaving a 5 star review

Tanny Kassem 1 month ago

Fantastic experience: I had a great experience at Primadent! The staff were friendly, professional, and made me feel at ease throughout my visit. The clinic is clean, modern, and runs efficiently. The dentist explained everything clearly and made sure I was taken care of properly during my visit. Highly recommend to anyone looking for quality dental care!

Primadent Dental
Primadent Dental

Hi Tanny, thanks so much for your kind words. We hope to see you again☺️

Shea McGarvey 1 month ago

Fantastic experience: Went there when I was a teenager and haven't found any dentist better so I came back as an adult. The staff are always so friendly and the dentists are excellent, everybody is eager to help and perform the best job possible.

Primadent Dental
Primadent Dental

Hi Shea!
Thanks so much for your kind words- we really appreciate it. Hope to see you again ☺️

Janet Watson 1 month ago

Fantastic experience: I had been really poorly after a dental abscess . Dr Jam was very informative about the various treatment options available to me and drafted a care plan appropriate for me . I have complex health conditions and this was taken into account so all the invasive procedures were done in one long appointment, so it didn’t disrupt my medication regime too much . During my treatment all the staff were kind and considerate, and I even received a follow up call the next day to see how I was recovering

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care.

We look forward to seeing you soon.

James Jenkins 1 month ago

Fantastic experience: I have been with this Dentist for years on the plan. Jam,Holly and all the staff give a great professional service.

Primadent Dental
Primadent Dental

Hi James, thanks so much for the review!

Laurenna Reed 1 month ago

Fantastic experience: Due to other health issues my teeth were crumbling and I was embarrassed to smile as they were discoloured and uneven. Primadent was recommended so I made an appointment. I was firstly very impressed by the dental assistants who also worked on the reception desk as they were very friendly and welcoming. I then met and had a long chat with Dr Jam who listened to everything I said and then took a good look at my teeth. Dr Jam is the epitome of calm and you immediately feel at ease in his presence and trust his judgement. After receiving a report on my teeth listing the various options available, I decided to go for full arch implants. I then met with the other members of the dental team who did scans, took photos, etc in preparation for the implant day and found them equally as approachable and friendly. The extraction and implant day went smoothly and was a lot quicker than I thought it would be and a few hours after walking in with my embarrassing teeth, I was walking back out with a lovely row of straight, white, teeth. I’ve had a few follow-up appointments to check on progress and I’ve healed remarkably quickly. I couldn’t be more delighted with my new teeth and can’t stop smiling at everyone now.

Primadent Dental
Primadent Dental

Thank you so much for sharing your experience — your kind words truly mean a lot to the entire team here at Primadent! We’re absolutely thrilled to hear how happy you are with your new smile and we look forward to seeing you at your future check-ups

Holly Murphy 1 month ago

Negative experience: The worst dental experience I’ve ever had. Unless you’re signed up to their overpriced ‘Diamond’ package, getting an appointment feels like winning the lottery. Dentist and hygienist appointments are only available once a month, making access incredibly limited. The reception staff are shockingly unprofessional. I’ve had appointment times input incorrectly, which led to me missing my slot, only to be told I’d need to pay £50 to rebook. On top of that, they regularly fail to answer basic questions, promise to follow up, and then never do. What’s worse, the lead dentist who I believe runs the practice caused facial paralysis on one side of my face during a treatment. I couldn’t even close my eye afterwards and was left completely distraught. I’ve never experienced anything like it and found the entire response to be dismissive and money-driven. It’s a real slap in the face when you’re left with minimal service on the standard package, yet see staff parking their private-reg, designer cars out front. The priorities here are painfully clear — profit over patient care.

Yemisi Taiwo 1 month ago

Fantastic experience: My surgery was easy, the staffs are so pleasant They made me feel comfortable throughout my surgery

Primadent Dental
Primadent Dental

Thank you Yemisi for your feedback, we are so pleased that you had a positive experience with us

cameron sweeney 1 month ago

Fantastic experience: Absolutely outstanding service received by Dr. Jam and his amazing team. I am very nervous when it comes to dentistry but these put you at ease from the second of walking through the door! I would highly recommend and looking forward to smiling with teeth again.

Primadent Dental
Primadent Dental

Hi Cameron,
thanks so much for taking the time to leave a review, we are so pleased you chose us for your smile journey!

Ivan Ojounru 1 month ago

Fantastic experience: I had my dental check up and hygiene appointment recently and both really positive and comfortable experiences. Dr Jam is a real professional as is Holly who did my hygiene appointment. She is an expert as after having visited a few different dental hygienists in the past she certainly has a gift of making the experience comfortable. Ellie at the reception is very competent and has a very nice manner. I have visited a few dentists for private treatment but Primadent are the best out of all those I’ve been to.

Primadent Dental
Primadent Dental

Hi Ivan,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with us at Primadent.
We look forward to seeing you again at your next visit!

Katrina Love 2 months ago

Positive experience: Very friendly practice with great payment plans in place to ensure dental health is accessible.

Primadent Dental
Primadent Dental

Thank you Katrina for your review! ✨

Daniel Stanton 2 months ago

Fantastic experience: Friendly staff and their dental plans are good value for money.

Primadent Dental
Primadent Dental

Hi Daniel, thanks so much for spending the time to leve a review, we really value your feedback!

paula mckenna 2 months ago

Fantastic experience: Pleased with service. Hygienist very professional

Primadent Dental
Primadent Dental

Thanks Paula! We look forward to seeing you again

Frazer 2 months ago

Fantastic experience: Easy, painless and perfect work on my teeth.

Primadent Dental
Primadent Dental

Thank you Frazer for your 5-star review

Nani 2 months ago

Fantastic experience: From the moment I walked in, I felt taken care of. The receptionist was kind and welcoming, and everyone I met was just genuinely lovely. I came in to get my teeth whitened, and honestly, my teeth are kind of a mess. But Dr. Jam made me feel completely at ease. He talked me through all my options, what he thought would be best, and what the next steps would look like. He couldn’t have been more helpful. I’d definitely recommend this place.

Primadent Dental
Primadent Dental

Thank you so much Nani for your lovely review, we really value your feedback and we are so pleased that you had a positive experience with us!

sarah spellman 2 months ago

Fantastic experience: Was very nervous and was really put at ease with a tooth extraction. Everything the needle and extraction didn’t feel any discomfort whatsoever

Primadent Dental
Primadent Dental

Thanks so much Sarah for your review, we really appreciate the feedback

Ste 2 months ago

Fantastic experience: I’m normally a nervous patient when going to visit the dentist however when I visited Primadent I felt very calm and at ease always taking time to explain things and always friendly and polite. Would highly recommend to any one who is like me and nervous about going to the dentist

Primadent Dental
Primadent Dental

Hi Ste, thanks so much for leaving a review! We are so pleased you felt comfortable and had a positive experience during your visit and we hope to you see you again

STEPHANIE REED 2 months ago

Fantastic experience: Wonderful place! lovely staff with great attention to detail and caring attitudes. This is the only dentist I will go to due to these amazing qualities.

Primadent Dental
Primadent Dental

Hi Stephanie, we really appreciate the feedback and we are so pleased that you have had a positive experience with us

Alisha Highton 2 months ago

Fantastic experience: I was in for a check up last week with Dr Jam and I had an amazing experience despite the negative feedback I felt very comfortable and relaxed (I'm usually a nervous patient). The dental nurse grace was polite and friendly as she took me in, I’d recommend primadent to anyone!

Primadent Dental
Primadent Dental

Hi Alisha, thanks so much for the review, we are thrilled you had a pleasant experience with us

Leah FELLER 2 months ago

Negative experience: It is with regret that I have to come back on here to write my experience with this dental office. I did put a review before about the poor treatment I received and was called by the said office offering a new appointment to fix the problem with my tooth They indicated that I should first take down the review before ensuring the appointment which I find was a bribe or bullying on their part. I still went ahead and deleted the review because I want my tooth fixed. After about 2 days the receptionist called me a few times, I missed the call but I called her back. She would now tell me I have to write an email to management withdrawing the formal complaint I had sent, before the appointment could be made. I told her nothing has been done yet and I took down the review so why now I should withdraw the complaint. This lady was so rude telling me I raised my voice and she hanged up the call. This all started when the filling that was put in my front tooth fell out after a few hours, for which I paid £220. Now tell me what kind of service is this? I saw the response to this review saying I should contact your office, but I have sent two emails and so far no response. One of the emails you sent was to tell me you would give me my refund but you have ignored my reply emails to you. I am so tired of the games being played here so what is the next step?

Ray Sunshine 2 months ago

Negative experience: I don't know where to begin with this dentist practice. While I think they have some wonderful staff members, the level of disorganisation and lack of professional courtesy after treatment is disappointing. I know the pandemic was tough on everyone, but had a hole in my tooth and an exposed nerve all the way back in Feb2020. I booked the app and it was confirmed. When the practice closed due to pandemic, there was NO communication with patients who had previously booked. I stood outside their practice like an idiot waiting to be let in. Then when they reopened no communication or priority was given to people who lost their app. I had to find out via their IG! It's almost 2022 as I write this. My tooth issue was left so long I now need surgery! The pain spread from my gum to head and neck at one point because of the exposed nerve. They claimed to have referred me in Feb 2021 for the surgery. It is now Mar 2025 and I had still NO news on the date or time of this referral. I have emailed and was replied to rudley. I am still in pain and it's only getting worse. Currently I can only chew on one side of my mouth because the other side is extremely painful. I've made the decision to leave this practice. The lack of communication and customer service is disgusting. UPDATE JUN 2025 I have now moved to a different city. In feb i had the most excruciating pain on the right side of my mouth. A large piece of the rotting tooth finally fell off exposing a nerve. After calling 111 I was referred to a dental practice and it was removed the next day! Funny how what primadent didn't deal with in 5 years, was dealt with in less than 24hrs. The practicing dentist was shocked when I told him what happened. He found it very odd i have not heard about a referral yet. Do better primadent. Dont need anymore

Primadent Dental
Primadent Dental

Hi, we are sorry to hear about your experience. It is never our intention to leave clients unhappy.

Please can you contact us at [email protected] so we can review, discuss and try and find a solution to your experience.

Primadent Dental Team

owen 2 months ago

Fantastic experience: Very friendly polite and helpful receptionist and dental staff. Dentist was very helpful, friendly and completely supportive.

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care.

We look forward to seeing you soon.

Colin Ambrose 2 months ago

Fantastic experience: I received a very professional and thorough service from Primadent, leaving me with full confidence in all the dental work that they had successfully undertaken. Which provided me with high quality dental treatment combined with genuine care and consideration for all my dentistry needs. That delivered excellent workmanship and solutions throughout all of my dental requirements, giving me complete peace of mind regarding all aspects of my dental treatment from Primadent.

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care.

We look forward to seeing you soon.

Jacob Campbell 3 months ago

Fantastic experience: Honestly had such a tumultuous time with past dentists, whether it’s having one say something and the other something completely different! Here a priority of care seems to be present unlike other dentists! I am glad I can finally now leave my anxiety behind when I come here for a routine checkup and/or treatment :)

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care.

We look forward to seeing you soon.

Ruth Connearn 3 months ago

Fantastic experience: Very happy with the 8 composites Holly created. The whole process was completely pain-free — she made everything feel really easy and straightforward from start to finish. I felt totally at ease before, during and after. The final results were exactly what I wanted: natural, clean, professional, and thoughtfully done. Highly recommend working with Holly if you want quality without the stress and need a dentist who will make you feel comfortable.

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Holly and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with your composite bonding and are enjoying the results of having a new smile.

We look forward to seeing you soon for your review appointment.

Shenna May Fadol 3 months ago

Fantastic experience: Friend and professional staff. The ambiance was so relaxing and the services are really top notch.

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool. We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care. We look forward to seeing you soon.

Peter S 3 months ago

Fantastic experience: Take care of you and explain all dental treatment before carrying it out carefully

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool. We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care. We look forward to seeing you soon.

Ann-Marie Wilson 3 months ago

Fantastic experience: Always friendly and taking time.to explain things

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool. We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care. We look forward to seeing you soon.

Dave Pratt 3 months ago

Positive experience: Feel like a million dollars. Great dentist. Lovely staff.Girls are so lovely and welcoming highly recommend

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care.

We look forward to seeing you soon.

Will 3 months ago

Fantastic experience: Very helpful and friendly staff. Great with my son’s first visit to the dentist which put him at ease.

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care.

We look forward to seeing you soon.

Lewisjax 3 months ago

Fantastic experience: I have been for my routine hygiene and dental appointments at primadent today , as usual my treatment has been first class from reception staff through to dentist. Friendly and professional, would highly recommend this practice.

Primadent Dental
Primadent Dental

Thank you, Julie, for your wonderful review! We're delighted to hear that our team at Primadent, from reception to our dentists, has made you feel welcome and provided first-class treatment. The entire Primadent team appreciate your kind words and look forward to continuing to provide you with excellent care.

Best regards,
The Primadent Team

Geoffrey Henson 3 months ago

Fantastic experience: I am a 68year old Male and have visited many dentists and found this new owner is the best dentist by far. They are very professional and are currently fitting an implant in the front tooth of my wife. Dr. Mansoor is one of the finest dental surgeons around. My wife and I travel from mid Cheshire to Liverpool passing many other dental practices on the way and it is well worth the trip. Thanks to all the staff from Geoff and Margaret Henson. 2years later and now 70years old I still rate Primadent is the best dentist anywhere. I had a tooth removed and just have started an implant treatment and am more impressed with them than any dentist that I have EVER been to. Well done and a massive thank you to all the staff. Another 12 months on and I am having an implant by Jam and the treatment is perfect in every way. This dentist is the best of the best.once again for pain less treatment. Well done and a massive thank you. Yet again fantastic treatment from the very best Dental Surgeon.

Primadent Dental
Primadent Dental

Wow, Geoffrey! This is what we call a rave review! We're incredibly honored that you consider Primadent the best dentist around, even after visiting so many others. A two-year loyalty like yours is the highest compliment we could receive. We'll be sure to pass your kind words on to Dr. Mansoor and the entire team. Thank you, Margaret and Geoffrey, for trusting Primadent with your smiles!

The Primadent Team

Lea Mandulova 3 months ago

Fantastic experience: Very pleased with staff and the work they have done, always helpful, service is always nice and professional. I would like to say a big thanks to Holly and Jam who are amazing people everytime I visit and are very professional. Thank you

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care.

We look forward to seeing you soon.

Hammmy_Gaming 3 months ago

Fantastic experience: I just had a check- up with Bincy and Ellie and they were really helpful and knowledgeable. They checked my veneer was healthy and my fillings, gave me advice and then discussed the Invisalign that I want to get and how I could pay for them. Great experience thank you.

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with your Invisalign and are enjoying the results of having a new smile.

We look forward to seeing you soon for your review appointment.

halima selemani 3 months ago

Fantastic experience: Really good service and they make you feel comfortable. The dentist Mr.Jamshaid was very professional

Primadent Dental
Primadent Dental

Hey Halima,

Thank you! We're pleased to hear that you had a good experience. If there's anything specific you'd like to share or if there's any way we can improve, please let us know!

- The Primadent Dental team

Hay 3 months ago

Fantastic experience: Really good dentist , i am a really nervous Pearson Going to the dentist , but I got put at ease when I was there with lots of information what to expect which made me feel alot better about going to the dentist now with a plan for a better smile witch I will be going there a lot more now can't wait for my end result didn't think I would ever say that thank you for all your help.

Primadent Dental
Primadent Dental

Hi Hay,

Thank you for sharing your experience! We're so pleased to hear we could help ease your nerves and make you feel more comfortable. It's great to know you're looking forward to your smile journey—our team is here every step of the way!

- The Primadent Dental team

Gary Sullivan 3 months ago

Fantastic experience: from the moment you walk in you are made welcome by receptionists then Dentist and assistant put you well at ease .would recommend any person to go here

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care.

We look forward to seeing you soon.

elisheva sultan 3 months ago

Fantastic experience: I had a double filling there the other day. Everyone was friendly and lovely made me feel totally at ease. It was painless and over very quickly. Very happy

Primadent Dental
Primadent Dental

It warms our hearts to hear you find our staff lovely and friendly, Elisheva! We're also so glad you appreciate our reasonable prices for dental plans and that you see us as a lovely local practice. Thank you so much for your kind review!

- Primadent Dental team

Emily Cassidy 3 months ago

Fantastic experience: Visited Dr Jam and the team for the first time last week! Not been to the dentist for a while so not sure what to expect. Dr Jam was great and was able to tell me how to best look after my teeth. I won’t be nervous of the dentist again!

Primadent Dental
Primadent Dental

Thank you, Emily! We're so glad your first visit with Dr. Jam and the team was a positive one. It’s great to hear you left feeling confident and informed — we look forward to seeing you again!

Beth Turnerz 3 months ago

Fantastic experience: This is a great dentist practice. All of the staff are lovely and I have had really great care. The appointments are convenient and efficient. My teeth are now very clean. Yay!

Primadent Dental
Primadent Dental

Thank you, Beth! We're so pleased to hear you've had a great experience and felt well looked after by the team. We're glad your teeth are feeling fresh and clean—yay indeed!

Patsy Richardson 3 months ago

Fantastic experience: I have been at Primadent dentist and had various procedures done. This dentist is absolutely fantastic. Very professional and explanatory at all times. To be honest I would never go anywhere else anymore. This practice is outstanding This is a picture of my Invisalign’s. So pleased with results

Primadent Dental
Primadent Dental

Thank you so much, Patsy! We're thrilled to hear how happy you are with your Invisalign results and the care you've received at Primadent. Your kind words mean a lot to the whole team. We’re so glad to have you with us!

chris killelea 4 months ago

Fantastic experience: Staff helpful and friendly. Dental treatment excellent.

Primadent Dental
Primadent Dental

Thank you, Chris! We're so pleased to hear you found our team helpful and friendly, and that you were happy with your treatment. We really appreciate your feedback!

Amandii S 4 months ago

Fantastic experience: This is an amazing dentist. Jam and his team are patient and professional.

Primadent Dental
Primadent Dental

Thank you, Amandii! We're so glad to hear you had a great experience with Dr. Jam and the team. Your kind words mean a lot to us!

Joe Eaton 4 months ago

Fantastic experience: After years of poor NHS dental care, I decided to see Dr Jam—and it was the best decision I could have made. I now have complete confidence that my teeth are in excellent hands. Dr. Jam provides outstanding care, and I always leave feeling reassured and well looked after.

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care.

We look forward to seeing you soon.

Leon Pennington 4 months ago

Fantastic experience: I hate the dentist I’ve had a lot of work throughout my life all my fault, but I still really don’t like going to the dentist ( I wonder why ) but Primadent very friendly have a great bedside manner. Also have always helped me in my time of need, and give me the right option for my dental care never had a problem yet .

Primadent Dental
Primadent Dental

Thank you for your lovely review

Harry Ellis 4 months ago

Fantastic experience: After needing a handful of fillings and two teeth extracted followed by an Implant I can say for certain that Dr Jam and the team provide top quality care and services across the board, will absolutely be recommending to friend

Primadent Dental
Primadent Dental

Wow, Harry, thank you so much for sharing your experience! We truly appreciate you highlighting Dr. Jam and the team's dedication to providing top-quality care throughout your fillings, extractions, and implant journey. It means a lot to us that you'll be recommending us to your friends!

Livy Land 4 months ago

Positive experience: Very very expensive and no refund for being ill

Primadent Dental
Primadent Dental

Thank you for your review. As a private dental clinic, all of our prices are clearly listed online before booking, so patients can make an informed decision. Our terms and conditions, also available on our website, explain our 48-hour cancellation policy. Like many private clinics and service-based businesses, if an appointment is cancelled with less than 48 hours’ notice, the deposit is used to cover the reserved clinical time that cannot be rebooked at short notice. We appreciate your understanding of this policy, which helps us run efficiently and fairly for all patients.

Jo3omc8 4 months ago

Fantastic experience: As a nervous patient, Doctor Jam and Holly are always very reassuring and kind. They make me feel as relaxed as possible. Review by Alison McBreen

Primadent Dental
Primadent Dental

Thank you for your wonderful review Alison! We understand that dental visits can be a source of anxiety, and we're delighted to hear that Dr. Jam and Holly helped you feel relaxed. We strive to provide a comfortable and caring environment for all our patients. We truly value your feedback.

paul reynolds 4 months ago

Fantastic experience: Like most people always hated going to the dentist but I must comment on this practice good friendly staff always keeping you informed but best part is the dentistry is pain free which is a pritty big deal for me, I recommended it to my son who’s just had a wisdom tooth removed with no issues keep up the good work Primadent

Primadent Dental
Primadent Dental

Hi Paul,

Thank you so much for your wonderful review and recommendation! It's incredibly rewarding to hear that we've helped change your perception of going to the dentist. We're delighted that you found our staff friendly and informative, and especially that your dentistry was pain-free – that's a huge compliment for us!

We're also so pleased to hear that your son's wisdom tooth removal went smoothly. We really appreciate your kind words and the thumbs up! We'll certainly keep up the good work here at Primadent Dental.

Annette Maguire 4 months ago

Fantastic experience: I've always been a nervous patient where dentists are concerned, but having implant treatment done by Dr Jam has got rid of all the nerves. He is very professional, but has a lovely friendly manner that puts you at ease, the reception staff , hygienist and dental nurses all help to provide excellent dental visits.

Primadent Dental
Primadent Dental

Thank you for your lovely review

laura cassidy 4 months ago

Fantastic experience: I first found Dr Jam as I needed an emergency appointment which resulted in me needing a tooth extracted! I was terrified but Dr Jam and the team were amazing. I am now a patient of Primadent despite having to travel from Warrington to Liverpool to see him. Best dentist by far wouldn’t trust anyone else with mine or my families teeth! Five stars from me ⭐️ ⭐️⭐️ ⭐️⭐️

Primadent Dental
Primadent Dental

Hi Laura,

Wow, thank you so much for your incredibly kind review and for making the journey from Warrington to Liverpool to see Dr. Jam and the team! We are so touched to hear about your initial emergency experience and that we were able to make a difficult situation more manageable.

It means the world to us that you now trust Primadent Dental with your and your family's dental care. Your loyalty and five-star rating are truly appreciated! We're committed to providing the best possible care and making every patient feel comfortable and confident.

We look forward to continuing to look after your smiles!

Sarah Gordts 4 months ago

Fantastic experience: Friendly, kind and competent staff who are always ready to help and answer questions, very positive experiences with this practice.

Primadent Dental
Primadent Dental

Hi Linda,

Thank you so much for your recommendation! It's wonderful to know you would definitely recommend Primandet Dental. Your positive feedback is greatly appreciated.

If there was anything in particular that stood out during your experience, we'd love to hear more. We always strive to provide the best possible service to our patients.

Thank you again for your kind words! We look forward to seeing you at your next appointment.

ALISON MCBREEN 4 months ago

Fantastic experience: Excellent service. As a nervous patient I always feel well treated and made to feel calm by Dr Jam and his staff.

Primadent Dental
Primadent Dental

Hey Alison,

Thank you for your kind words! We're glad to hear that Dr. Jam and our team are able to make you feel calm and well-treated. Your comfort is our priority, and we appreciate your feedback.

- The Primadent Dental team

Kevin Kloc 4 months ago

Fantastic experience: I couldn’t be happier with my ClearCorrect experience at Primadent! From the very first consultation, the team was informative, supportive, and made me feel completely confident about starting the treatment. The aligners are comfortable and barely noticeable, and the staff are always available to answer any questions.

Primadent Dental
Primadent Dental

Hi Kevin,

Thank you so much for your wonderful feedback about your ClearCorrect experience at Primadent Dental! We're thrilled to hear that you're so happy with your treatment.

It's fantastic to know that you found our team informative and supportive from the initial consultation and that you feel confident about your ClearCorrect journey. We're also glad to hear that you find the aligners comfortable and barely noticeable, and that our staff is always available to help.

We're committed to providing excellent orthodontic care and ensuring our patients feel supported throughout their treatment. Thank you for choosing Primadent Dental! We appreciate your positive review.

Emily Mcguffie 5 months ago

Fantastic experience: I would give 10 stars if it were an option! I came to Dr Jam out of desperation when I had an abscess which was agonising, and I had been deregistered from my NHS dentist, but it's been the best decision I ever made! I have gone from being scared, shaking and anxious at every appointment to now planning my third dental implant - something I would never had the confidence to do with my previous dentist. The team here are amazing, so understanding and supportive. I honestly could not recommend them enough

Primadent Dental
Primadent Dental

Hi Emily,

Wow, your review truly means the world to us! Thank you so much for your incredibly kind words and for sharing your journey with Primadent Dental.

We are so touched to hear that we were able to help you during such a painful time and that your experience with us has transformed your anxiety about dental appointments. It's truly rewarding to know that you now feel confident enough to plan your third dental implant – that's a fantastic testament to your trust in our team!

Our entire team strives to be understanding and supportive, and we are absolutely delighted that you feel that way. Thank you for your exceptional feedback and for the virtual ten stars! We are so grateful to have you as a patient and look forward to continuing to support your dental health journey.

Francisco Grande 5 months ago

Fantastic experience: Excellent service and excellent staff. I was pleased with my visit. I would definitely recommend them.

Primadent Dental
Primadent Dental

Thank you, Francisco! We're so pleased to hear you had a great visit and felt well looked after by our team. We really appreciate your recommendation!

Chris Gallagher 5 months ago

Fantastic experience: Would thoroughly recommend Dr Jam and his practice! I've never had any issues with going the dentist but having not been for too many years with the pandemic I was a little weary going the dentist again- but I needn't be! Jam and his team would put anyone at ease. All the receptionists, Dental Technicians, Holly and Dr Jam I've met have been lovely and very approachable. Having signed up for a dental plan my teeth and mouth are much healthier than when I first started here. Thanks again all and see yous soon.

Primadent Dental
Primadent Dental

Thank you, Chris! We're so glad to hear that Dr. Jam and the team made your return to the dentist a comfortable one. It’s great to know your dental plan has made a positive difference, and we truly appreciate your kind words and recommendation. See you again soon!

Patricia H. 5 months ago

Fantastic experience: Professional and caring dentists.. Always put at ease by Holly and she takes the utmost care when doing my treatment, making sure I am comfortable. Holly always does a thorough job and is an excellent hygieniest. I couldn't reccommend Primadent enough.

Primadent Dental
Primadent Dental

It's fantastic to hear about your positive experiences with our dentists and especially with Holly, Patricia! We're so pleased that she always puts you at ease and that you feel she provides thorough and caring treatment as your hygienist. Thank you so much for your wonderful recommendation of Primadent Dental!

ItsYourBoyNik YT 5 months ago

Fantastic experience: I recently got the base for my teeth put in, and I must say it's been professional, well done, and the stuff was so kind and comforting, also my boys are happy to go get their teeth cleaned and they are comfortable going to the dentist. Very good service! Thank you for continuing to be a good dentist. Lea and Boys

Primadent Dental
Primadent Dental

Thank you so much, Nik (and Lea and the boys)! We're thrilled to hear you're happy with your treatment and that your sons are comfortable with us. We appreciate your kind words and are glad we can provide a positive dental experience for your whole family!

Kate Downes 5 months ago

Fantastic experience: Wouldn’t hesitate to recommend Primadent for all aspects of dentistry. Friendly, knowledgeable and attentive staff and great quality service. Many thanks for looking after me during my treatment.

Primadent Dental
Primadent Dental

Thank you so much, Kate! We're thrilled to hear you had such a positive experience at Primadent. We appreciate your kind words about our friendly and knowledgeable staff and our quality service. We're glad we could take good care of you during your treatment!

- Primadent Dental team

Lewi TheWizard777 5 months ago

Fantastic experience: I've been with them for years and they've always been good to me, they've saved a few of my teeth with white fillings that have never caused any issues to date.

Primadent Dental
Primadent Dental

Thank you, Lewi! We appreciate your long-term trust in us. We're glad to hear our white fillings have served you well over the years. We look forward to continuing to provide you with excellent dental care.

- Primadent Dental team

Deni Kalem 5 months ago

Fantastic experience: I had a great experience with Primadent. From the reception to the treatment. My dentist really made sure to provide the best care and he was very supportive. I would recommend anyone who want the best care to register to Primadent.

Primadent Dental
Primadent Dental

Thank you so much, Deni! We're delighted to hear you had a great experience at Primadent, from the reception to your treatment. We truly appreciate your kind words and are glad that your dentist provided the best care and support. We're happy to be your recommended choice for dental care!

- Primadent Dental team

Olivia Swift 6 months ago

Fantastic experience: Had an initial appointment with Dr Jam, as an anxious person when it comes to being in the dentist, I felt at ease during the appointment. I then had a hygiene appointment with Holly who also made me feel very comfortable and talked me through the process. Great experience overall.

Primadent Dental
Primadent Dental

It's wonderful to know that you felt at ease during your initial appointment with Dr. Jam, Olivia! We're also so pleased to hear that Holly made your hygiene appointment comfortable and that she explained everything to you. Thank you for sharing your great overall experience!

Amanda Philpott 6 months ago

Negative experience: They are friendly and helpful if you have plenty of cash in your pocket and wish to purchase dental implants. Otherwise, you are treated like dirt. They proclaimed that I had "failed to arrive," although I cancelled in advance, due to 1) Having Covid and 2) having to work on that day, as had to swap shifts (I'm a nurse). They will attempt anything to get you off their books if you are a mere, lowly NHS patient. Disgusting attitude. I was in pain, but (as they oftentimes do), suggested extraction. Wonder why that is.... oh yeah you're a Dental Implant specialist now! I was a patient of yours' for many years and have since left feeling downtrodden. I've subsequently attended another dentist, who couldn't believe that a tooth that only required root canal and a cap, was deemed for extraction. If you don't have plenty of money; avoid at all costs. Because that's all they're interested in, sadly. I pity pensioners and those who are in agony. I'm considering raising this further. Update 6/3/25 *** I received a concern regarding Jamsaid Mansoor from the General Medical Council... just have a little read through..

Primadent Dental
Primadent Dental

Hi, we are sorry to hear about your experience. It is never our intention to leave clients unhappy.

Please can you contact us at [email protected] so we can review, discuss and try and find a solution to your experience.

Primadent Dental Team

grace terry 6 months ago

Fantastic experience: Dr Dam & Caitlin was lovely, they looked after me & was very thorough explaining my options

Primadent Dental
Primadent Dental

Thank you, Grace! We're so glad to hear that Dr. Jam and Caitlin took great care of you and explained everything thoroughly. Your kind words mean a lot! See you again soon!

- Primadent Dental team

Adriana Herrera 6 months ago

Fantastic experience: It's a great place, it's cleaning, the people there is really kind, it's a good place to have an appointment!! I really recommend.

Primadent Dental
Primadent Dental

Thank you so much, Adriana! We're delighted to hear you had such a great experience. We're especially glad you noticed our clean environment and kind staff. We appreciate your recommendation and look forward to welcoming you back!

- Primadent Dental team

Dave By Design 7 months ago

Fantastic experience: After unsatisfactory dental care elsewhere I have just moved to Primadent and I have found the service they offer exactly what I was looking for. They have the latest hygienist system that I hadn’t had before, then I was given a digital scan of my teeth I have also never had before, which was very helpful, along with their advice as how to proceed with my dental care. As a result I am very happy with the subsequent work and the service I have recieved.

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Holly and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with Holly and are enjoying the results of having a new smile.

We look forward to seeing you soon for your review appointment.

Faisal Nadeem 7 months ago

Negative experience: 1 of biggest liar & scam dentist ever found , everyone be careful with this dental surgery don't wast your money here it's much better to go somewhere else even save you money. They are not professional dentist not trained enough..avoid at all cost.

Primadent Dental
Primadent Dental

We are sorry to read your comments, but we feel it is important to address some inaccuracies. Your complaint was thoroughly reviewed by NHS England, who concluded that we had done everything possible to assist your daughter.

Your claims are both misleading and unfair. Our clinicians are highly skilled and compassionate; they provide excellent care to all patients.

We also find it contradictory that, despite the claims made in your first review that was recently removed by Google, you actually had an appointment booked with us for your children that when we suggested cancelling due to your first negative Google review, you did not wish to. This suggests you do trust us to provide care, which conflicts with what you’ve written.

Given the nature of your comments and this inconsistency, we feel the trust and relationship required between a patient and their healthcare provider has broken down. It may be in everyone’s best interest for you to seek dental care elsewhere.

We remain committed to providing safe, high-quality care for all our patients and wish you the best moving forward.

ray chung 7 months ago

Fantastic experience: Excellent quality of care provided by courteous & polite staff. I highly recommend the dental care that this practice provides.

Primadent Dental
Primadent Dental

Thank you, Ray! We're so pleased to hear you had a great experience with our team. Your recommendation means a lot to us. We look forward to seeing you again!

- The Primadent Dental team

Mary Metcalfe 7 months ago

Fantastic experience: Holly is an excellent hygienist and dentist she is very reassuring and competent in her work. I have always had positive experiences when visiting Primadent. The dentists and receptionist are a great team.

Primadent Dental
Primadent Dental

Thank you, Mary! We're so pleased to hear that Holly and the team at Primadent have made your visits such positive experiences. We truly appreciate your kind words and look forward to seeing you again!

- Primadent Dental team

Joyce Alexandra 7 months ago

Fantastic experience: I have always been treated well when visiting my dentist, Primadent on Laurel Road, Liverpool. They are always friendly, respectful and professional. The dentist and hygienist are good at explaining every thing and being helpful.

Primadent Dental
Primadent Dental

Thank you so much for your lovely review Joyce! We look forward to seeing you again soon!

Alison Scurr 8 months ago

Fantastic experience: My appointment was for implant and teeth hygiene clean. The staff were very friendly and took the time to answer any questions I had. They went above and beyond with my treatment.

Primadent Dental
Primadent Dental

Hi Alison,

Thank you for sharing your experience! We're thrilled to hear our team made you feel comfortable and provided thorough care. It's great to know we could address all your questions and deliver a treatment experience that exceeded expectations.

- The Primadent Dental team

andrew dobie 8 months ago

Fantastic experience: Started the process of having an implant. Found the service from all the staff excellent, and felt very confident. The whole process was very well explained and the after care brilliant.

Primadent Dental
Primadent Dental

Hi Andrew,

Thank you for your review! We're so pleased to hear you felt confident and well-cared for throughout your implant process. It's great to know our team provided clear guidance and excellent aftercare. We’re here for you every step of the way!

- The Primadent Dental team

Ryan 8 months ago

Fantastic experience: Friendly and competent staff working in a nice surgery. The staff are easy to talk to and will answer any questions asked. They're open and honest about the pricing, and they're flexible with booking appointments. Would recommend this dentist.

Primadent Dental
Primadent Dental

Hi Dank Ryan,

Thank you for sharing your experience! We're thrilled to hear you found our team approachable and transparent, and that our flexibility made scheduling easier for you. Your recommendation means a lot to us!

- The Primadent Dental team

Gerard Gormley 9 months ago

Fantastic experience: After many years of being paranoid,I finally got the courage to visit primadental on laurel rd Liverpool.and I am so glad I did.gone are the old fashioned ways and each member of staff couldn’t have been more exceptional at easing my fears.after three visits I am no longer concerned and look forward to my next visit.holly and her staff were simply brilliant.thank you all

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care.

We look forward to seeing you soon.

Ian Clark 9 months ago

Fantastic experience: Had a fantastic experience with primadent took my 4 year old grandson and they made him feel totally comfortable and safe throughout the treatment so much so when we came out he was asking when he could go back.not afraid of the dentist at all .highly recommend for all aspects of treatment

Primadent Dental
Primadent Dental

Hi Ian,

That's wonderful to hear! We're delighted that your grandson had such a positive experience at Primadent. It's important to us that children feel comfortable and safe during their visits. We're glad that our team was able to make him feel at ease.

Thank you for recommending us! We appreciate your support.

- The Primadent Dental team

Jane Byrne 9 months ago

Fantastic experience: The team have been great. I've had three separate surgeries for bone grafts x2 implants x3 and a bridge due to gum issues caused by high blood pressure medication. Surgeries were well organised. They explained fully what would be happening. And the aftercare was great. Jam, Caitlin, Holly, Grace and Georgia have really looked after me. They've worked with me on timescales so that the financial pressure isn't as bad as it could have been. Which I really appreciate. I'm finally pain free! Two more surgeries and I'll be done, hopefully.

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with your Dental Implants and are enjoying the results of having a new smile.

We look forward to seeing you soon for your review appointment.

Kristyna Tynkova 10 months ago

Fantastic experience: Great dental clinic! Multiple dental plans, late appointments, multiple remainders before appointment so you definitely won't miss it. X ray once a year. Holly is great hygienist!

Primadent Dental
Primadent Dental

Hi Kristyna,

Thank you for your kind words! We're thrilled to hear that you're satisfied with our services and Holly's expertise. Our team strives to provide the best possible care, and your positive feedback is greatly appreciated. We look forward to continuing to serve you.

- The Primadent dental team

Ninja 10 months ago

Fantastic experience: The staff are friendly and welcoming, they are also very caring. Also from the outside the building looks small but its like the tardis, bigger on the inside Holly was so gentle with me and patient, and the nurses where lovely too. Thanks again!

Primadent Dental
Primadent Dental

Hi Ninja,

Thanks for the awesome review! We love to hear that our staff made you feel welcome and cared for. That TARDIS comparison is fantastic, we'll have to remember that one!

See you again soon,

The Primadent Team

Annemarie S 10 months ago

Positive experience: Good practice, staff are lovely and always been very professional. Prices are very reasonable, would recommend,

Primadent Dental
Primadent Dental

Hi Annemarie,

Thank you for your kind words! We're thrilled to hear that you've had a positive experience with our practice. Our team strives to provide excellent care in a welcoming environment. We appreciate your recommendation!

- The Primadent dental team

Caitlin 10 months ago

Fantastic experience: I recently had a filling done by Dr Jam and an airflow treatment and scale done by the amazing therapist Holly! Both appointments went very smoothly from the moment I entered the practice to when I left. The receptionists and nurses were also so lovely and welcoming especially Georgia. I will definitely be back for more treatment as nothing was painful and everything was explained thoroughly- I couldn’t recommend Primadent enough!!

Primadent Dental
Primadent Dental

Thank you for your ind review Caitlin. Dr Jam and Holly are both great. Everyone loves the Airflow treatment. We will pass your feedback to the wider team who will be pleased to read it.

Janette Elliott 10 months ago

Negative experience: Absolutely sham of a 'business'. Paid £200 deposit for 2 upcoming appointments and had to cancel on the day due to being infectious. They will not not give me my deposit back as they advised their policy states you must inform them 48hrs for a cancellation. How can you foresee you are to be ill 48hrs in advance? Also after reading said policy it seems they are fraudulently keeping my deposit as the terms and conditions state your money will only be kept if you have cancelled on multiple occasions!!! This was my very 1st cancellation. Now they have kicked me out of their practice just because I put a complaint in. They also messed me around with apps which I was happy to do to help them but when it comes to you cancelling then forget about getting ANY money back. I am taking them for fraud as according to their policy my money should be returned. They are fraudulently keeping it! I can also see since my complaint they have updated their terms and conditions to get around this fact but as you can see my attached screenshot shows what their policy stated at the time of my cancellation and you can see the date they last amended their website on the 3rd screenshot! Since I put in a small claims they have very sneakily updated both the footer of their website so it no longer shows Terms & Conditions and have also updated their cancellation policy - See 4th screenshot as to when they updated the footer and notice the Terms & Conditions link is no longer there on the 1st April which is coincidentally when they would have received my claim. Then the 5th screenshot showing they again updated their website today 4th April! They won't get away with it! Also attached is the way they messed me around with apps to accommodate them!!! When I joined the practice I also signed a contract in which it states you receive a teeth whitening kit after 6 months of paying your plan. They are now also withholding this from me as they advised my teeth are not in a good enough condition, despite them taking impressions for the kit at my last appointment, yet the contract I signed mentions no word of any terms and conditions around getting this free whitening kit worth £250! False advertising, lie on not contracts re teeth whitening kit, de-registered me because I put a claim in, trying now to cover their tracks, informed me I was found guilty of being rude and disrespectful to staff - Guilty by whom??? Also committing fraud by withholding my £200 as the cancellation policy, at the time I paid my deposit, states nothing of the sort about withholding my money! Ruthless business. Literally just out for your money and will do whatever they can to keep it. Update as of the 16th October 2024: Today I won a small claims case (Case No: 516MC488) against this company for retaining a deposit from me when they had an out of date appointment policy on their website (as per my screenshots I already added previously). I would highly suggest that anybody who has had their deposits withheld between the dates of January 2024 and April 8th 2024 to take my screenshots as evidence should you wish to put forward your own small claims case yourself against this business. This win goes to show that this company HAVE fraudulently withheld a deposit of mine and they have been ordered to pay me back in full including my court costs.

Primadent Dental
Primadent Dental

Hello Jeanette,

Thank you for your review and your consistent emails to the practice.

Our appointment policy is located in our ‘compliance pages’. This is displayed in our waiting area and is also reiterated within the practice on booking appointments. Please find the link here: https://www.primadentdental.co.uk/compliance-pages/

As you can see from the URL, the appointment policy document was uploaded to the website. on 1st January 2024 as part of an update. I am not too sure why you believe this has been created and uploaded around the time of your appointment when it has been on the website for quite some time and has also been on display to patients in the practice since mid 2023.

Your appointments were originally booked for 6th March 2024 for 60 minutes and 29th February 2024 for 80 minutes. Our reception team contacted you to let you know that an earlier appointment for 60 minutes had come available for 28th February 2024 and you accepted the appointment. I am not sure where you think we have ‘messed you around?’ If a sooner appointment becomes available, we always contact our patients to offer earlier availability out of curtosey.

We do require 48 working hours notice to cancel appointments. Our appointment policy clearly states appointments over 90 minutes (to which your appointments were collectively 140 minutes) are to be cancelled within 5 working days.

Out of goodwill that the appointments were going to be rebooked in the near future, we offered to take a smaller fee to cover the dentists and hygienists large loss of time, which was reduced to 45% of the deposit you would have originally forfeited by cancelling at such short notice , but you sadly rejected this, and therefore we have no option but to adhere to our full policy.

As previously stated, the outdated terms and conditions from 2023 and prior have not been accessed directly through our website, and instead existed through an old Google link, resulting from a Google search, which has now unlinked.

We show our policy regarding deposits, bookings and cancellations on display in the waiting room.

Out of goodwill that the appointment was going to be rebooked in the near future, we offered to take a smaller fee to cover the dentists and hygienists loss of time, which was 45% of the deposit you would have originally forfeited by cancelling at such short notice , but you sadly rejected this, and therefore we have no option but to adhere to our full policy.

As most business actively carry out, our website developer updates our site on a regular basis to display offers and provide new information.

Understandably, within the healthcare profession it is completely unethical to provide a patient with a cosmetic tooth whitening treatment when their oral health is not adequate. This was a ‘perk’ of being on the membership and this relies on good oral heath which is assessed at the dentists discretion.

Kindest Regards
Primadent

Robin Singleton 11 months ago

Fantastic experience: Despite having a severe gag reflex, they helped me through by putting me at ease from Georgia in reception to Jam and Holly in the dental chair, thanks Prima Dental !

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care.

We look forward to seeing you soon.

Stephen Martin 11 months ago

Fantastic experience: After a long absence from any dentist I visited Primadent with a Martin Amis-like dread. My fears proved unfounded as the treatment was beautifully handled by its friendly, attentive and considerate dentist and auxiliary staff. First-class service which I cannot commend enough. Stephen Martin

Primadent Dental
Primadent Dental

We appreciate you taking the time to leave your review. Dr Jam and the team here at Primadent, strive to provide the best service in Liverpool.

We are glad to hear you had a pleasant experience with our team and we hope to see you again for your routine dental care.

We look forward to seeing you soon.

Frank scales 11 months ago

Fantastic experience: I would recommend this dental practice to anyone. They are very professional and explain everything to you and make you feel at ease. All the staff are great.

Primadent Dental
Primadent Dental

Hi Frank.

Thank you for your recommendation! We're delighted to hear that you had a positive experience at our practice. Our team strives to provide professional care and make patients feel comfortable.

- Primadent team

Lisa Borg 11 months ago

Fantastic experience: I have had ongoing issues with one of my teeth for several years that eventually got removed. I had been referred to Primadental for a second opinion to make sure the gum was in a good position for a dental implant. The staff and dentist were extremely helpful and friendly and talked me through each stage of what would happen when I got the implant. I have since had the post fitted ready for the implant an the staff were fantastic throughout . Highly recommended

Primadent Dental
Primadent Dental

Hi Lisa,

Thank you for sharing your experience! We're glad to hear that the team at Primadental provided helpful and friendly care while guiding you through the implant process. We're pleased that everything has gone smoothly so far, and we appreciate your high recommendation!

- Primadent Dental team

Sue Price 1 year ago

Fantastic experience: I was assessed by Dr Jam at Leeds and I found him friendly and easy to talk he fully explained what needed to be done. I was then informed that he had left Leeds. I was upset as I am very nervous of the dentist but felt confident with Dr Jam so I looked on the internet and found him through Instagram. I messaged him asking if he was still practising as I would like him to treat me. I am so glad I did had my treatment at Liverpool and not only Dr Jam but his team were friendly and reassured me through the procedure. Absolutely first class service and treatment glad I made the 2 hour journey well worth it

Primadent Dental
Primadent Dental

Hi Sue,

Thank you for sharing your experience! We're so glad you took the extra step to find Dr. Jam and felt confident in his care. It's wonderful to hear that both he and his team in Liverpool provided first-class service, making the 2-hour journey worth it. Your trust in Dr. Jam and his team's ability to reassure you is truly appreciated!

- Primadent Dental team

Paul Harris 1 year ago

Fantastic experience: Fantastic experience,from the ladies on reception to the Dentist himself. I hadnt been to a dentist in 16yrs and hadnt had a filling in 20,the dentist made me so relaxed and filling was painless,no longer worried about going back next time

Primadent Dental
Primadent Dental

Hi Paul,

Thank you for sharing your experience! We're thrilled to hear that after such a long time, your visit was comfortable and relaxing, from the reception staff to the dentist. It's great to know the painless filling has eased any worries about future visits. We look forward to seeing you next time!

- Primadent Dental team

Lynn Scales 1 year ago

Fantastic experience: I think this is a great dentist. The staff are always pleasant and friendly and Jam the dentist is great. He’s always friendly and he explains everything to you.

Primadent Dental
Primadent Dental

Hi Lynn,

Thank you for your kind words! We're delighted to hear that you find the staff pleasant and that Dr. Jam consistently provides friendly, clear care. We appreciate your feedback and look forward to continuing to provide you with a great experience!

- Primadent Dental team

Suzanne Mathieson 1 year ago

Fantastic experience: The efficiency, positive attitudes, knowledge, helpfulness and the right amount of friendliness from all the staff always amazes me at Primadent. Usually I'm only there for check-ups but recently I lost a very old large filling. All my options were explained very clearly and I had my filling replaced today. I'd like to give a shout-out to Georgia the receptionist - so helpful, efficient, pleasant and reassuring. Thank you to all at Primadent.

Primadent Dental
Primadent Dental

Hi Suzanne,

Thank you for your kind words! We're thrilled to hear that you consistently have a positive experience at Primadent. We're glad that everything was explained clearly, and that you had your filling replaced smoothly. A special thanks for recognizing Georgia—she'll be happy to hear your shout-out! We appreciate your trust in our team.

- Primadent Dental team

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