St Mary's Dental Practice
Information about St Mary's Dental Practice
CB7 4ES, Ely
Opening hours
- sunday: (closed)
- monday: 8:30-17h
- tuesday: 8:30-17h
- wednesday: 8:30-17h
- thursday: 8:30-17h
- friday: 8:30-17h
- saturday: (closed)
Welcome to St Mary's Dental Practice; a family practice located in the heart of the Fenland city of Ely. We are currently accepting new patients. We look forward to welcoming you!
St Mary's Dental Practice: Reviews
Fantastic experience: The receptionists have always been helpful and very friendly and since we have been under Chloe King we have been very pleased with her friendly manner and excellent treatment and there has been no overcharging.
Thank you for your lovely review! We’re so glad to hear that our reception team has made you feel welcome and that you’ve been so pleased with Chloe’s care. It’s great to know her friendly manner and professionalism have made such a positive impression. We truly appreciate your feedback.
Fantastic experience: I saw dentist Tom Norfolk at St Mary's dental practice yesterday, and -- as with my previous appointment with him -- I liked his efficient but careful and professional way of running the appointment. I'm probably old fashioned nowadays, but I don't want to have a "relationship" with my dentist, I just want to be examined by a competent and qualified professional, which Tom clearly is. That being said, I'm sure he also knows how to respond sympathetically to patients who are perhaps less confident when they visit a dentist. Which, 50-or-so years ago, included me. During the appointment we also talked about a recent dental procedure that I had had at Addenbrookes, showing that he had read my dental notes, which I very much appreciated.
Dear Mr Wagstaff, Thank you for the 5* and review. I will pass this on to Bethan so she will know how you wish to proceed. Please contact the practice to book if not done so already when it is convenient for you. Many thanks
Positive experience: Nice friendly place, decent waiting area, staff are friendly and willing to help/give advice, decent free carpark to the side. 2 minutes walk away.
Thank you for your kind review! We’re so pleased to hear you found our practice welcoming and our team friendly and helpful. It’s great to know the facilities and parking made your visit an easy and comfortable experience. We really appreciate your feedback!
Fantastic experience: I saw Maria today and was very happy with my appointment. She was very understanding as was the dental nurse with her. I have always found all the staff at this practice kind, courteous and professional and would highly recommend them.
Thank you so much for your positive feedback! We’re delighted to hear that Maria and our dental nurse made your visit such a positive experience. It’s lovely to know you’ve consistently found our team kind, courteous, and professional. Your recommendation truly means a lot to us!
Fantastic experience: Harry was fantastic, really calming and kept me at ease. I was really grateful for him getting me an emergency appointment at such short notice. Thank you
Thank you your lovely review Albus. I will ensure shared with Harry,
Positive experience: Excellent dentist, This dentist really knows his job.
Thank you for the 4-star rating, Alan! We're glad that your experience at St Mary's Dental Practice was a positive one. We're always striving to provide the best care possible, so if there's anything we can do to make your next visit a 5-star one, please let us know. Warm wishes to you!
Positive experience: So glad to have the services of a NHS dentist available as it offers controlled prices.
Thank you for your feedback! We’re pleased to be able to provide NHS dental care and make quality treatment accessible. We really appreciate your support and are glad you’re happy with the service.
Fantastic experience: Great experience as usual. Friendly & efficient and full explanation as to ongoing care required given.
Thank you for your lovely review! We’re so glad to hear you consistently have a great experience with us. We really appreciate your continued trust and support!
Fantastic experience: From entering the surgery, through the treatment to being discharged, was conducted very professionally. A most relaxing experience.
Thank you for your lovely review and great picture. We have shared with the team.
Fantastic experience: Excellent dentist and all the staff are friendly
Dear Zoe, thank you for sending us 5 ⭐'s.
Fantastic experience: Had a check up with Nicola today and she was very caring and careful whilst carrying this out. Back in 9 months. Thankyou
Fantastic experience: Fab service. Friendly, calm staff. Great with children too. Would go no where else
Fantastic experience: Absolutely first class service as always. I called them at 8:30am as I had lost part of a tooth over the weekend and I was in the chair at 3pm. Left at 3:30pm with a perfectly repaired tooth. Great service.
Fantastic experience: As always very kind helpful and professional they will go the extra mile if you need it thankyou for your care
Thank you for your kind words! It's wonderful to hear that you've consistently experienced kindness, professionalism, and that extra level of care from the team. Knowing that patients feel truly looked after is what it's all about. Your appreciation means a lot — thank you for taking the time to share it!
Fantastic experience: I have been going to st Mary’s dental practice for many years and have found them to be very a good dental practice especially since they were taken over by current owners , my dentist is Maria she is young and I guess fairly newly qualified but she is very thorough and pleasant.Ive been to hygienist as well and they are very good .
Fantastic experience: Great friendly service from a great team of people. High end very professional practice that seriously care for your needs
Positive experience: Marek my dentist is good, very thorough and I have no complaint about treatment. I drove 50 minutes to attend the practice and I had also been waiting for over half an hour, and my request for a drink of water by reception was refused. I have spent thousands of ££ on private treatment here and asking for a glass of water doesn't seem unreasonable. The dental nurse immediately gave me one in the clinic room. A water dispenser would be a good idea.
Thank you very much for your kind words about Marek and for taking the time to share your feedback. We’re delighted to hear that you’re happy with the care and treatment you’ve received.
We’re very sorry to learn about your experience at reception regarding your request for water. This is not the level of service we aim to provide, and we completely understand how frustrating that must have been—especially after travelling such a distance and waiting for your appointment.
I have discussed with the staff at the practice and we will ensure if anyone makes this type of request in future, we will happily provide a cup of water if necessary.
Thank you again for bringing this to our attention, and we appreciate your continued trust in our practice.
Fantastic experience: Dr Rayya Sharif is an excellent dentist. She knows her job well. I am extremely satisfied with her services over the last one year. I wish I had her services before for my dental issues.
Thank you for taking the time to share your positive experience with Dr Rayya. We’re delighted to hear that you’ve been satisfied with the care and service you’ve received over the past year. We truly appreciate your feedback and look forward to continuing to support your dental health in the future.
Fantastic experience: Have been coming here for years. Very happy with the care and service
Thank you for your continued trust and loyalty over the years. We truly appreciate your kind words and are delighted to hear that you’re happy with the care and service our team provides. It’s always our goal to ensure every visit is a positive experience. We look forward to continuing to care for your dental health for many years to come.
Fantastic experience: Katie was amazing and made me feel So at ease
Thank you for sharing your feedback. We’re so pleased to hear that Katie made you feel comfortable and at ease during your visit. Providing a relaxed and positive experience for our patients is always a top priority. We’ll be sure to share your kind words with her and the rest of our team.
Fantastic experience: Dr Nicola Herrington was very thorough throughout my appointment, answered my questions and advised on how to help my sensitive teeth
Thank you for your kind feedback. We’re so pleased to hear that Dr Herrington was able to answer your questions and provide helpful advice for your sensitive teeth. We’re always here if you need further support.
Fantastic experience: Needed to have a split tooth removed asap.Was seen by Chloe King,one of the practise dentists who removed the tooth quickly and almost painlessly.Would highly recommend this dentist and the practise.
Thank you so much for your kind words and recommendation. We’re delighted to hear that Chloe was able to help make your treatment as quick and comfortable as possible. Your feedback means a lot to us, and we’re glad you had such a positive experience with our team.
Fantastic experience: My hygienist appointments are always very good. I go regularly and they are always caring and kind making sure my treatment is comfortable. They do a thoroughly job and keep you informed of everything they are doing. The receptionist are lovely as well. I would certainly recommend it.
Thank you for sharing such lovely feedback. We’re so pleased to hear that your hygienist appointments are always comfortable and informative, and that our reception team helps make your visits welcoming. Your recommendation means a lot to us, and we look forward to seeing you again soon.
Fantastic experience: Over the last 2 days I've had 2 appointments with Katie Roberts and her assistants. It was supposed to be one long appt but when I mentioned to Katie that I'd got a terrible headache, she was very sympathetic and cut the hour into two sessions. She was very caring, asking me how I was feeling all through the treatment. I found Katie to be very informative, thorough, friendly and empathetic.
Thank you for sharing your kind feedback. We are delighted to hear that Katie provided you with such considerate and professional care. Ensuring our clients feel comfortable, supported, and well-informed is always our priority, and it is great to know this was reflected in your experience. We truly appreciate your comments and look forward to welcoming you again.
Fantastic experience: Becky was, as ever, very pleasant, efficient and professional. She offered good advice on future care of teeth and gums as well
Thank you for your kind review. We’re so pleased to hear that Becky provided pleasant, professional care along with helpful advice for maintaining your teeth and gums. Your feedback is greatly appreciated.
Fantastic experience: Visited st Mary’s practice on 23/9/25 great service from start to finish thank you
Thank you for taking the time to leave your feedback. We’re delighted to hear you received great service during your visit to St Mary’s Practice. Your kind words are much appreciated, and we look forward to welcoming you again.
Fantastic experience: I felt genuinely cared for, with a plan of action put in place.
Thank you for your kind words. We are so pleased to hear you felt genuinely cared for and that your plan of action gave you confidence moving forward. Your wellbeing is always our priority, and we truly appreciate you sharing your experience.
Fantastic experience: Becky offers exemplary hygiene treatment in a friendly environment. I was provided with gentle, professional care and genuine helpful advice on keeping my teeth clean at home.
Thank you for your lovely feedback. We are delighted to hear that Becky provided gentle, professional care and helpful advice during your hygiene appointment. Ensuring our patients feel comfortable and well-supported is always a priority, and we greatly appreciate you sharing your experience.
Fantastic experience: Courteous staff, appointment as expected, injection better than a lot I've had. Plenty of opportunity for questions, reassurance. Updated through procedure.
Thank you for your feedback. We are pleased to hear that your experience was positive and that our team provided clear communication, reassurance, and care throughout your appointment. Your comfort and confidence are very important to us, and we appreciate you taking the time to share your experience.
Fantastic experience: I am writing to say Christelle, nurses and receptionists are all still amazing. I've been a private and NHS patient previously, with other dentist practices that treated me very differently in regards to treatment options and their attitude towards an appointment. I'm a NHS patient at the moment and have been treated with kindness, patience, understanding and with exceptional service, as if I was paying for my treatment privately which is so rare. That is why I am writing another review. Thanks again and see you next month.
Hi Claire, we're absolutely thrilled to hear about your positive experience with Christelle and our team! It's fantastic that you're feeling more comfortable with your dental care—that's always our goal. Thanks for sharing your journey to better oral health with us, and we're here for whatever you need, no meds required! Cheers to more happy smiles
Fantastic experience: Many thanks for giving my husband a quick emergency appointment. His tooth extraction, because of infected gum, went well and he is recovering quickly. Because of his Alzheimer's it is essential to deal with any dental issues straight away so your help in this is much appreciated.
You're very welcome — thank you for your kind message. We're so glad to hear that the extraction went well and that your husband is recovering quickly. We completely understand how important it is to address any health concerns promptly, especially with Alzheimer's, and we're always here to help in any way we can. Please don’t hesitate to reach out if you need anything further during his recovery. Wishing him continued healing and comfort.
Fantastic experience: All the staff at St Mary’s Dentist, along with my dentist Dr. Nicola Herrington, provide an excellent service. They are always friendly and professional, and I have been very happy with the care I’ve received. I would highly recommend this practice.
Thank you for your thoughtful message. It's wonderful to hear that you've had such a positive experience with Dr. Nicola Herrington and all the staff at St Mary’s Dentist. Your kind words about their friendly and professional service will surely mean a lot to them. Recommendations like yours are so valuable and appreciated — thank you again for sharing your experience!
Fantastic experience: Quality treatment delivered in a professional and very friendly manner.
Thank you for your kind words! We're so pleased to hear that you received quality treatment in a professional and friendly environment. It means a lot to know you had such a positive experience. Looking forward to welcoming you again!
Fantastic experience: Efficient, punctual, friendly, reassuring. See you September next year.
Thank you for the lovely feedback! We're glad to hear everything went smoothly and that you felt reassured during your visit. Looking forward to seeing you again in September next year — take care until then!
Fantastic experience: Many thanks to Katie and her assistant for my recent dental visit. This was my first trip to see a hygienist and and was impressed by their professional and skilled work.
Thank you Mr Biddle for your 5 star review. We are very pleased to hear you are happy with your care at the practice. I will ensure your review is shared with Rayya.
Fantastic experience: Had an appointment first thing this morning and I was looked after by a dentist I hadn’t been to before called Maria, what an excellent and professional experience, felt at ease and left knowing more about my teeth than I have ever before. Well done.
Thank you for sharing your experience! It’s great to hear that your appointment with Maria went so well. Feeling at ease and leaving with a better understanding of your dental health is exactly what good care should provide. We'll be sure to pass along your kind words — Maria will be delighted to know her professionalism made such a positive impression. Well done indeed!
Positive experience: I was having a filling and Bethany and George (her dental nurse) were absolutely brilliant. Bethany explained what she was going to do clearly before she did it and kept checking how I was throughout the process.
Thank you for your lovely feedback! It’s great to hear that Bethan and her nurse provided such excellent care during your filling. Clear communication and regular check-ins make all the difference, especially during dental treatments. Your comments will mean a lot to them — it’s always encouraging to know their efforts are appreciated. We're glad you had such a positive experience!
Fantastic experience: Raya was amazing with my girlfriend and explained all the details for aftercare and potential things that could happen, and her assistant was fabulous! Thank you so much to you both, :)
Thank you for your kind words! It's wonderful to hear that Raya and her assistant took such great care of your girlfriend and provided clear, helpful aftercare instructions. Knowing what to expect can make a big difference in feeling confident and supported. They’ll be so pleased to hear your appreciation — thank you again for taking the time to share it!
Fantastic experience: Raya and her fabulous assistant absolutely smashed my extraction, they both made me feel so comfortable and at ease. They did everything at my pace & made me feel as comfortable as you can during having a tooth removed. Thank you so much for such a positive experience. Never had anything but kindness and professionalism from staff. Raya is such a kind person too with a heart of gold as well as the dental assistant too, a great team! Definitely the best dental assistant I’ve had in the room.
What a fantastic message — thank you so much for sharing your experience! We're so glad to hear that Rayya and her assistant made your extraction as comfortable and stress-free as possible. It’s clear they went above and beyond to ensure you felt supported and at ease every step of the way. Your kind words about their professionalism, care, and teamwork will mean the world to them. We’ll be sure to pass this along — feedback like yours really does make a difference. Wishing you a smooth and speedy recovery!
Fantastic experience: First class service. Highly recommended.
Thank you for taking the time to leave us comments regarding your recent appointment. We are glad to hear our service was 5* for you. We look forward to welcoming you back in the future.
Negative experience: Arrived 5 minutes early as need to fill out forms to be seen. Waited for 25 minutes after my appointment time before i was seen, unfortunately I wasnt informed of this and then had a quick dental exam, hopefully not because they were behind. Just been in this morning 05/09/2025 yo attend a booked dental hygiene appointment, only to find it wasnt put into their system so was turned away after taking the morning off of work and almost an hours round trip! Hopefully the practice call me on Monday to resolve this as they said they would.. really seem to be going downhill.
Dear Mr Gardiner, Thank you for your feedback, and we’re very sorry for the inconvenience this has caused you. We completely understand how frustrating it must have been to take time off work and travel, only to find your appointment missing from our system. This isn’t the experience we want for our patients, and we’re reviewing what went wrong to ensure it doesn’t happen again. Our team will be in touch today as promised to help get this resolved for you as quickly as possible. We truly appreciate your patience and the opportunity to put things right.
Fantastic experience: Great service on time.e with my appointment Great Advice given .
Thank you for your kind words! We’re so pleased to hear your appointment was on time and that our advice was helpful. We look forward to seeing you again soon
Fantastic experience: A very friendly practice, professional dentist; the service is excellent and the people are caring.
Thank you for you kind review. We are pleased to hear you have had a positive experience at the practice and will ensure your comments are shared with our team.
Fantastic experience: STt Mary's Dental Practice please do not let Katie go.She was helpful, caring,and not judgemental for someone who does not like the dentist I would not be worried going back .
Thank you so much for your kind words, Jeanette! We're thrilled to hear that Katie made your visit comfortable and stress-free. Our team is dedicated to creating a welcoming and supportive environment for all our patients. Looking forward to seeing you again at St Mary's Dental Practice!
Fantastic experience: Busy day in the school holidays but my appointment for a check-up with Chloe was on time, efficiently managed and conducted with the usual high standard of care and professionalism. Thanks
Thank you, Chris, for the wonderful review! We're thrilled to hear your visit to St Mary's Dental Practice went smoothly even during the hectic holiday period. It's always our goal to deliver timely and professional care to our valued patients. Looking forward to seeing you again!
Fantastic experience: Christelle is the most amazing, patient, kind, incredible dentist we have ever visited. She takes the time to talk you through the procedure to make you feel at ease which is important when you’re a child and extremely nervous.
Melissa, we’re overjoyed to hear about your positive experience with Christelle! It’s wonderful that she could make the visit comfortable for you. Thank you so much for your kind words and for choosing St Mary's Dental Practice.
Fantastic experience: Friendly staff and not long to wait for appointment. Hygienist was clear with what she was doing. Would recommend.
Thank you, Leyla, for the lovely review. We're thrilled to hear you've had a positive experience and appreciate your recommendation. Looking forward to seeing you again at St Mary's Dental Practice!
Fantastic experience: Odd to say that you 'like' a dentist... but with this practice, I do! From the welcoming and helpful reception staff to the hygienist and dentist, they are all so great! Treatment at a dentist isn't usually a pleasant experience but St Mary's makes it more comfortable... and I travel over an hour to get there!
Thank you so much for your kind feedback and 5* rating. We really appreciate you taking the time to leave us a review and we will ensured it is shared with the team. ;)
Fantastic experience: Gets quite busy at times. Everyone is very friendly. My wife and I have been receiving treatment from Eve Cameron and she is absolutely brilliant. So patient and really goes out of her way to explain everything and put us at ease. My wife is incredibly nervous and in the past this has triggered her epilepsy, so I was naturally worried at first, but it's all been good so far. The receptionist told us that Eve is leaving the practice soon and both me and my wife would like to wish her all the best for her future career. *************************************************************************************************************** I have been trying for months to leave another review, but the internet (Google gods) won't let me. I've been seeing Harry Love for around a year for some denture work. His attention to detail is amazing and I am extremely happy with every thing he has done for me. He told me that he is moving on and I would like to wish him all the best in his future career.
Thank you so much hard for your lovely review. I will pass on your kind wishes to Eve. We have a lovely dentist taking her position who we hope you will be equally happy with.
Many thanks
Fantastic experience: I have been so impressed with the care and treatment I have received at St Mary's Dental Practice. I was dealt with in a kindly and professional manner.
Thank you, Susan, for your wonderful feedback! We are so pleased to hear about your positive experience at St Mary's Dental Practice. It's our pleasure to offer kind and professional care to our valued patients. Looking forward to seeing you again.
Fantastic experience: Great service and good information provided. the treatment i received was excellent and i only have positive messages from the reception to the treatment received.
Thank you so much, Richard, for your kind words and the 5-star review! We're delighted to hear about your positive experience from start to finish at our practice. It's our pleasure to serve you.
Fantastic experience: Harry love was very sufficient and i had no pain at all after my tooth Extraction. Thank you making my experience pain free .
Thank you so much, Lorraine, for the wonderful review. We're delighted to hear that Suhen has been able to make your visits comfortable and informative. Your high recommendation means a lot to us.
Fantastic experience: Experiencing some pain and seen swiftly the next day. Dentist took great care, friendly and helpful.
Dear Allison, we're so glad to hear that you had a positive experience and received the care you needed promptly! Thank you for the wonderful review; we're here for you whenever you need us.
Fantastic experience: Very happy with my visit. I had a follow up treatment with the hygenist and was pleased to hear there is improvement in my gum condition since following her advice.
We are very pleased to hear you have been happy with your recent appointment and care. I will ensure your comments are shared and we will look forward to seeing you at your next appointment.
Fantastic experience: Always friendly and put me at ease especially as Im a nervous patient
Dear Sarah, we're truly touched by your kind words. It's our pleasure to make your visits comfortable and to help ease your nerves. Thank you for your trust and for the fantastic review!
Fantastic experience: The staff are very friendly and ensure, as a patient, I understand every procedure and how to best care for my teeth. Having had both a check up and a hygienist appointment, both practitioners have been friendly and diligent in their treatment. Would recommend!
Thank you so much, Candy, for your kind words and recommendation! We're thrilled to hear that you felt well informed and cared for during your visits. Our team is delighted to know that their efforts to provide friendly and diligent treatment have been appreciated. We look forward to seeing you again at St Mary's Dental Practice!
Fantastic experience: Seen promptly. Care first class. Treatment explained clearly.
Thank you for leaving us 5 ⭐'s
Fantastic experience: A fantastic dental practice! ...wish I could award more than 5 stars... Well done all the wonderful reception staff, dental nurses and especially Becky my Hygienist and of course the legend that is Tom Norfolk the dentist! Everyone in the team are calm, friendly and professional. I count myself very fortunate to be a patient at St Mary's Dental Practice. Best wishes Derek Hall
Dear Mr Hall, Thank you for your feedback. I will ensure this is shared with the entire team.
Fantastic experience: I use this dentist regularly, both for nhs check ups and 6 monthly hygienist appointments. It has had a big overhaul since the early days, and it now runs very smoothly, no long waits, service with a smile and excellent care. I was referred recently to nhs hospital, and the introductory referral letter was described as ‘ the best he has seen’, so… there you go ! If you are lucky enough to get in to St Mary’s , you are on a home run
Dear Simon, thank you for your kind words and for taking the time to share your experience with us at St Mary's Dental Practice. We're thrilled to hear about your satisfaction with our services and the smoothness of your visits. Your appreciation is a huge encouragement to our team, and we're grateful for patients like you. Looking forward to continuing to provide you with excellent dental care.
Fantastic experience: Great dentist practice. Everyone is really friendly and caring
Thank you so much, Angela, for taking the time to leave us a 5-star review! We're thrilled to hear that you found our team friendly and caring. Your positive feedback means a lot to us. Looking forward to seeing you at St Mary's Dental Practice again soon!
Fantastic experience: Suhen is a very caring and friendly dentist, I used to be a nervous patient but I am not so bad now as I trust Suhen and he always makes me feel at ease. Thank you Suhen.
Thank you so much for your kind words, Barbara! It's always our pleasure to make your visits comfortable and to earn your trust. We're thrilled to hear about your positive experiences with Suhen. Looking forward to seeing you at your next appointment!
Fantastic experience: I had a long and what I thought would be a difficult visit to the hygienist but she was fantastic - professional, gentle and very understanding of my nervousness. My teeth have never felt so goo.
Anne, we're so grateful for your kind words and delighted to hear your visit went smoothly! It's our top priority to ensure our patients feel comfortable and well-cared for. Thank you for sharing your positive experience, and we look forward to seeing you again at St Mary's Dental Practice.
Fantastic experience: Very friendly and helpful service both at reception and during dental appointment. Was seen on time.
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our team and that you were seen on time. We look forward to seeing you at your next appointment!
Fantastic experience: Becky is very good and thorough in her work. I am very happy to have her as my hygienist
Thank you so much for your kind words, Rita! We're thrilled to hear you had a great experience with Becky. Your satisfaction is our top priority, and it's wonderful to know we're meeting that mark. Looking forward to seeing you again at St Mary's Dental Practice!
Fantastic experience: Seen at punctual time.. Pleasant manner and mind put at rest... keep it up'.
Thank you so much, Gobur, for your kind words and the 5-star review. We're thrilled to hear about your positive experience with the punctuality and care received at St Mary's Dental Practice. Our team is committed to providing a comfortable environment for all our patients. Looking forward to serving you again!
Fantastic experience: I found the whole experience with Becky’s treatment.. very professional and relaxing.. would certainly recommend..
Thank you so much, Pete, for your kind words and the 5-star rating! We're thrilled to hear that Becky provided you with a professional and relaxing experience. Your recommendation means a lot to us, and we hope to continue to meet your dental care needs in the future!
Positive experience: How comes you can see private patients but can't see NHS apart from paying a lot more wheres the care you say in your advert for the patients also been trying to ring but can't get an answer from you I understand all about the pandemic but its about time your dentists started to practice what your adverts preach .It's now 4 yrs on,the practice has got so much better since COVID I think they are doing NHS patients but don't know if they're taking on new one ,but a very good practice now
Dear Mr Swaep,
Thank you for your comments. I am sorry that you feel our current working procedures are not in line with the NHS. I Hope I can reassure you that the practice and team are doing everything we can for patients in need of treatment, under the current guidelines set by NHS England. Whilst we are offering some treatments privately we are fully committed to the NHS and doing everything we can that we are able to. We are hoping further guidance will be released shortly so we can resume more non urgent treatment.
If you are unhappy about any of the aspects of your care, please do not hesitate to contact me.
Kind regards
Laura Hendry
Practice Manager
Fantastic experience: Harry has been great, answers all questions. Care has been great and a clear treatment plan almost completed. Look forward to seeing my results. Thank you.
Thank you so much for the kind words, Christie! We're thrilled to hear about your positive experience with Harry and that you're pleased with your treatment plan. We're just as excited as you are to see your results. Your feedback is greatly appreciated!
Fantastic experience: We had a wonderful experience with dentist Dr. Rayya Shareef! She took her time to build a genuine rapport with the children, making them feel at ease from the start. Her kind and gentle approach made all the difference. Dr. Rayya explained everything thoroughly in a way that was easy to understand, which really helped us feel informed and reassured. Thank you so much for your care, patience, and professionalism – we truly appreciate you! Thank you Amber Coogan
Dear Amber,
We're truly humbled by your kind words and thrilled to hear about your positive experience with Dr. Rayya Shareef. It's wonderful to know she could make your visit comfortable and informative for the whole family. We sincerely appreciate your recognition of our efforts to provide quality care. Thank you for taking the time to share your experience with us!
Warm regards,
The Team at St Mary's Dental Practice
Fantastic experience: Excellent service as usual. Thank you Bethan and all at St Mary's Dental Practice
Thank you so much, Paul, for your kind words. We're thrilled to hear you had a great experience with Bethan and our team at St Mary's Dental Practice. Your satisfaction is our top priority, and we look forward to serving you again!
Fantastic experience: Receptionists friendly and efficient. Dentist Bethan is outstanding for her thorough and informative approach. She is the best dentist that I have encountered throughout my many years of dental treatment.
Thank you for your kind review
Fantastic experience: This practice represents the very best of dental care. I saw Tom yesterday. Such a good dentist. Friendly, calm, efficient and good- humoured. I was experiencing pain and was give an appointment really quickly. My options were explained clearly and I came away relaxed, knowing I was in very good hands.No need to be nervous at this practice. Great team.
Susanna, thank you so much for your kind words. We're delighted to hear that you had a comfortable experience with Tom and that we could alleviate your concerns swiftly. Your trust in us means the world to our team. We look forward to seeing you again at St Mary's Dental Practice!
Fantastic experience: We had a fantastic experience at St Mary's Dental Practice and I can’t recommend them highly enough! the reception staff made us feel welcome and at ease. They were friendly, efficient, and made the whole check-in process smooth and stress-free. A special thank you to Dr. Harry, who is truly exceptional. He’s not only highly professional and skilled, but also incredibly kind and reassuring—especially with children. He recently removed my daughter's baby teeth, and the entire process was handled with such care and gentleness that she left with a big smile on her face. Dr. Harry took the time to explain everything clearly, answered all our questions, and made sure my daughter felt comfortable every step of the way. We’re so grateful to have found this Dental Practice!
Thank you, Viktoria, for your wonderful review. We're overjoyed to hear about your positive experience with our reception staff and Dr. Harry. It's our pleasure to make our patients, especially children, feel at ease. We look forward to continuing to serve you and your family with care and kindness.
Fantastic experience: Very friendly and welcoming . My dentist Bethan was very professional and explained the X-rays thoroughly in a very friendly and calming manner, and discussed all the options for treatment. Very pleased with the service.
Thank you so much, Stephen, for your kind words and the 5-star rating. We're very happy to hear that you had a positive experience with Bethan and that you felt well-informed and comfortable throughout your visit. We look forward to seeing you again at St Mary's Dental Practice!
Fantastic experience: Fantastic service seen very promptly by a great dentist.
Thank you so much, Grace, for your review! We're thrilled to hear you had a fantastic experience and were pleased with our prompt service. Your positive feedback is greatly appreciated by our entire team at St Mary's Dental Practice.
Fantastic experience: Becky (Dental Hygienist) is simply fantastic. Professional, positive, and thorough. The best hygienist I have had.
Thank you so much, Richard, for your kind words! We're thrilled to hear about your fantastic experience with Becky. Your high praise means the world to us, and we're grateful for having the opportunity to care for your dental needs.
Fantastic experience: I visited this dental practice Friday 4th July and the service I received was first class. The reception team were very helpful and friendly and the dentist Mr Norfolk was very experienced and explained everything to me.
Thank you so much, Kathy, for your kind words. We're thrilled to hear about your positive experience with our reception team and Mr. Norfolk! Looking forward to seeing you again at St Mary's Dental Practice.
Fantastic experience: Bethan is fabulous . I’m a reluctant participant for all things dental being a child of the 60s with the dreaded school dentist and gas extractions , but being at St Mary’s has been a game changer. I am now relaxed and confident when I attend my appointments and that’s down to the kindness and professionalism of everyone who works there . I wouldn’t go anywhere else and can’t recommend the practice highly enough
Thank you so much for your kind words, Paula. We're thrilled to hear that Bethan and our team have made your dental visits a comfortable and positive experience. It's wonderful to know that we've been able to change your perspective on dental care. We appreciate your recommendation and look forward to seeing you at your next appointment!
Fantastic experience: Brilliant dentist surgery. Mr Norfolk is amazing! He has been my dentist for the past 20 years!
We are pleased to hear you are very happy with your dentist and care. Thank you for leaving us a 5 ⭐ review
Fantastic experience: I have been well taken care of by the Dentist and his team and the Dental practice have fitted in appointments on a short notice when I have had emergencies.
I am so please to read you have had a positive experience with our practice, Thank you for your feedback and 5⭐'s
Fantastic experience: I have been with Suhen for a number of years now and had quite a few procedures. Always respectful and makes sure I am comfortable and understand what is happening. Never any pressure to have anything done explaining the benefits of the treatment. Having been to a few dentists over the years Suhen is the most caring and patient I have seen.
Thank you for your feedback. I will ensure your comments are passed to both Katie's
Fantastic experience: Great Dentist surgery, always informative and professional through treatment, very happy and grateful to be a patient.
Hey Tracey, thank you so much for your stellar review! We're thrilled to hear you've had such positive experiences with us. It's our pleasure to keep you informed and treat you with the care you deserve. See you at your next visit!
Fantastic experience: Very happy with the service I received and all the staff were pleasant to deal with. As for the online form that needs to be completed prior to your appointment I do feel this needs to be upgraded. It's too lengthy and entering the passcode number at the start is tricky. It needs streamlining. Otherwise very happy.
Hi Ian, thrilled to hear you're happy with our service and the team! Your feedback on our online form is super valuable, and we're looking into ways to make that process smoother. Thanks for sharing your thoughts, and we're glad you had a great experience overall!
Negative experience: I do not recommend this Dentist at all. The staff at the reception are very rude The employee hung up on me and is doing everything she can to avoid making an appointment with me and my child.
Dear Ozan,
We are sorry you have felt the need to leave a review after the telephone call this morning.
Our receptionist was trying to provide you with an explanation as to why we not able to book. You were not happy about this but having witnessed this call, i can confirm the reception was not rude in any way. As also explained to you on our telephone call, the receptionist did not hang up on you. The call terminated and it appeared you had hung up. But there there must have been an error on the phone line which caused the line to terminate.
I have emailed you following our call with the evidence from our end with regards to appointment history.
Unfortunately our Attendance Policy is very strict as is our Zero Tolerance policy.
I am very sorry we cannot be of any help at this time.
Kind regards
L Hendry
Fantastic experience: I’m always worried about dental visits but Katie made me feel at ease she gave me good advice the procedure went well pain free! and asked At end if I had any questions
Hi Diane, we're thrilled to hear Katie helped you feel comfortable and that you had a pain-free experience with us! It's always our goal to ensure you feel well-informed and at ease. Thanks for the fantastic review!
Negative experience: If it weren't for the fact that it's impossible to find another nhs dentist, I wouldn't be a patient here. The dentists are average and some (not all) of the reception staff display quite a bad attitude, especially when communicating by email. It's difficult to tell which ones exactly, because they don't sign their emails, making it harder to identify them. All-in-all it's not a pleasant place to be registered at. If we ever get the nhs sorted out, I'll find another dentist.
Good afternoon,
We are very sorry to read your review today and the comments with regards our team and services. I have checked your records today and can see that we have not sent an email directly to you since 2023 but we do apologise if the communications and dental treatment at the practice do not meet your expectations.
If you have had any concerns with regards to our services, I would have ben very happy for you to contact me directly to discuss this. There is no obligation for you to be seen at our practice and with more practices now opening NHS places you are more than welcome to locate an alternative practice. This can be done via the following website:
https://www.nhs.uk/service-search/find-a-dentist/
I have made a note on your records with regards to your dissatisfaction for further reference.
Kind regards
Laura Hendry
Practice Manager
Fantastic experience: I have found the hygienists at St Mary’s Dental Practice to be significantly better than any others I had been to previously. The quality of cleaning, minimising of pain, and explanation and advice is excellent. My most recent appointment was with Becky Shahmoradian. Becky was thorough and helpful, and the cleaning went very smoothly.
Dear Ben, Thank you for leaving such a lovely review. I will ensure this is passed on to Becky.
Fantastic experience: My check up was thorough and all of my concerns were addressed. The dentist was very friendly & efficieny
Thank you mr Hitch for taking the time to leave us your kind comment and 5 ⭐'s
Fantastic experience: I had several hours of treatment on my teeth over several months including implants. Amazing care and support, I experienced no pain or discomfort whatsoever. Salman and now Suhen have been outstanding. I cannot thank them enough! I consider the costs an Investment rather than an expense.
Dear David,
Thank you for leaving us your feedback for your experience at the practice. I have shared with Suhen and the team. We are very happy you are please with your treatment and will look forward to seeing you at your next appointment.
Kind regards
Laura
Fantastic experience: Perfect treatment, as always from Harry and all the staff at St Marys
Thank you!! We really appreciate your kids words and will ensure passed on to Harry and the rest of the team.
Fantastic experience: Superb prompt service backed up with good advice for the next steps available for my treatment.
We are very pleased to hear you are happy with the service at St Mary's. Thank you for you review and 5 ⭐'s
Fantastic experience: I've had a consistently positive experience at St Mary's Dental Practice. The reception team are always so pleasant, welcoming, and helpful – they really help set a calm and friendly tone from the moment you walk in. The wider practice is just as professional and caring, and I especially want to mention Katie, the hygienist. She's absolutely wonderful – always kind, gentle, and genuinely caring. Katie takes the time to explain everything clearly and gives me great advice on how to keep looking after my teeth. I always leave feeling confident and well cared for. Highly recommend!
Thank you so much for lovely review of our practice and team. I will ensure this is posted on to the entire team and we will look forward to welcoming you back to the practice.
Fantastic experience: Very lucky to have such a caring NHS dentist in Tom
I will pass on your comments. Thank you so much for your review and 5 ⭐'s
Fantastic experience: I've been seen by one dentist and 3 hygienists in the years I've been a patient here and all have been excellent. Professional, friendly and talkative, they also take time to explain what they are doing. Never patronising and they offer solid tips to how to improve your cleaning routine. The reception staff/nurses are polite and professional even through the constant workload.
Dear Chris,
Thank you for your kind comments with regards out practice and team. I will ensure shared with all.
Fantastic experience: Mr Norfolk is a great dentist. Kind and easy going. He has a special knack for understanding the issue and resolving it quickly. I was in and out in 10 minutes and the result is great.
Thank you dawn for you comments regarding your care from Mr Norfolk. We have shared your review with the team.
Fantastic experience: Very good service and friendly staff had 3 out and didn't feel a thing 27 hours on and no discomfort mick
Dear Mick, We are glad to hear you have had a positive experience at the practice. Thank you for leaving us 5⭐'s
Fantastic experience: I followed Becky from her old practice and her I have had lots of different hygienists. I must say Becky is most thorough and gentle and takes time and explains. I think she is the best hygienist ever. Please make sure you ask to see Becky as your hygienist, if you visit this Dentist.
Dear Karen, I will pass over your comments to Becky, I am sure she will be very happy to know you are happy with her treatment and care. Thank you for such a lovely review.
Fantastic experience: I had a my teeth cleaned recently by Becky, I am someone who is bad at going to the dentist and I get worked up. All I can say is that Becky and the nurse where fantastic they made me feel at ease and the results were amazing. The last time I had my teeth cleaned it hurt so much it put me off going back to have it done again, but it was painless and I did not really feel anything. Great job I would recommend to anyone who is afraid of the dentist. Thank you :)
Thank you so much Andy for your kind review - I will ensure your comments are passed on to Becky and the team.
Fantastic experience: Chloe has been mine and my family’s dentist for a while now. She is very patient and always takes the time to make us feel comfortable and explain any treatment that is needed clearly.
Thank you for leaving us 5 ⭐'s. I will ensure your comments are passed on to Chloe and the team,
Fantastic experience: Harry Love was really helpful for my daughter with her teeth ache.
Thank you for your 5 star review, We really appreciate you leaving us feedback.
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