Gloucester Dental Care

Negative experience: Horrible staff sit there and laf at you in pain while dentist walk around talking and lafing your sat there with a appointment 30 minutes late I gave up rather be in pain then have the micky taken out me by people making a hole load of money for your pain will never attend again and DO NOT RECOMMEND REGISTERING.

Fantastic experience: I had a follow up appointment today at 14.15 with dentist Arshi Mughal, she is the Pleasant Caring Lovely professional dentist that I have ever met, I would highly recommend this lady. Her care is 10/10 Very gentle handed, I Can’t wait for my next appointment with her! ❤️

Fantastic experience: I have a big phobia and lots of anxiety when it comes to the dentist. I had a failed extraction by a different dental practice which left my anxiety even worse. Arshi Mughal was very gentle and managed to put me at ease and successfully remove the tooth with no complications.

Fantastic experience: Went there today was very anxious as had bad experience with dentist in the past but my dentist I saw today was amazing took her time to explain everything and made sure I was ok every step of the way can't fault their service at all amazing my dentist was Arshi

Positive experience: The Denist itself is ok, receptionist are lovely and every other dentist I have seen is lovely apart from Arshi, the good reviews about her on here are clearly fake and have been reported, she is without of doubt the worst dentist I have ever had, she is rough, non sympathetic and you will leave in worse pain than you arrived with especially if you are an nhs patient, I don’t know how Arshi still has a license after all the pain and suffering she has caused not just to me but with many other patients, if you have an appointment with Arshi my best advice is to cancel and book with another dentist at this practice as the rest have your best interest at heart and she seems to take pride in seeing her patients distressed.

Fantastic experience: Dr Almas is a professional and kind - especially important to me as I hate going to the dentist!

Fantastic experience: Busy but runs smoothly

Fantastic experience: Outstanding service from front of house staff through to consultation

Fantastic experience: Service was great, Arshi Mughal is a brilliant dentist she is very professional. She was able to save a tooth I through was going to have to come out and it looks like it never had any work done on it, I have also had teeth out with this dentist she one of the best dentist I have I had for many years. Thank you

Fantastic experience: I had a really positive experience at my appointment with Arshi Munghal. She was absolutely lovely — very calm, gentle, and reassuring throughout, which immediately put me at ease. She explained everything clearly and was very patient, making the whole visit feel stress-free. I genuinely felt well looked after and would highly recommend her.

Positive experience: Generally speaking the dentistry is good quality with the registered staff being approachable and considerate. However the reception team need some work! No recognition when arriving to the desk, not even just a "be with you in a minute". Whilst sat waiting for 30 minutes for an on the day emergency appointment (wait time expected) I witnessed the reception staff talking informally whilst patients were waiting and didn't finish their conversations to attend to those waiting. This has happened on multiple occasions when I have visited the practice. The phone line system is also awful, you are far better off emailing them to book anything.

Negative experience: Appointment is cancelling and rescheduling on their wish Getting the message on the last minute Nobody taking the phones, then travel to practice for book it again

Fantastic experience: I suffer terribly from a fear of Dentists , I have Panic attacks etc. well I did until I visited this Dental Surgery .As soon as I arrived I was put at ease by the Reception they were Professional,kind and very considerate towards how I felt then I met my Angel of a Dentist Miss Arshi , from the second I walked in I was put at ease and so professional .Because of every person in that clinic from Reception to my Dentist I say Thankyou , you all have been amazing

Fantastic experience: As one of the last surviving NHS dentist GDC is proving an outstanding service for their many patients they must have to manage and yet even though the staff are busy they maintain professionalism and kindness. My appointment with Arshi was a pleasant experience and she really put my anxiety at ease with her kind manner. I have also seen how this practice doesn't encourage unnecessary work as I've experienced with other surgeries in the past. Thank you to the all the team!

Fantastic experience: "I'm extremely impressed with the exceptional care I received at Gloucester Dental Care, thanks to Dr. Arshi's expertise and compassion and her assistant Atena. She took the time to thoroughly explain my treatment options and resolved my issue efficiently in just one visit. This is a stark contrast to my previous experience with Imperial Dental Care, where I felt uncertain and frustrated with the prolonged treatment process. Dr. Arshi's knowledge, courtesy, and professionalism put me at ease, and I appreciate the personalized attention she provided. I highly recommend her to anyone seeking reliable and effective dental care. Five stars isn't enough - I'd give her 10 stars if I could! Dr. Arshi, you're a credit to the dental profession! Thank you for making a difference."

Fantastic experience: I suffer with anxiety and panic attacks, also a phobia of the dentist, I can not recommend Arshi enough. She is very gentle, polite and very calming. She constantly explains what she's doing, I had 3 fillings and will go back for a check up in 6mths. Thank you very much Arshi

Fantastic experience: She was very nice and professional and good.10out of 10 . wonderful

Positive experience: I was sent as an emergency patient . Doctor Meera and the team , very professional and empathetic . . Difficult to reach to the reception by phone

Fantastic experience: Emergency appointment this evening with Arshi. Herself and assistant were the most wonderful women and made an uncomfortable appointment bearable. Thank you for your kindness

Positive experience: Never had a problem with actual dentists, the issue is with the reception area. On numerous occasions now it felt like I was wearing an invisibility cloak when stood in front of the reception desk with upto 3 receptionists working seemingly flat out on their computers, not looking up!!

Negative experience: Practice never answers the phone! Have been trying for over a month at all different times and days just ridiculous!

Positive experience: Good dentist, very helpful and explained everything in detail. One star off for unable to get through on the phone.

Negative experience: Have tried to contact them 3 days in a row now and still haven’t got through on the phone

Negative experience: This dentist is a joke the jobs worth on reception think their superior or something. 2 appointments now here waiting over 45 minutes to be seen!!!! . But if we were late by 1minute they would refuse us !!!!! The most unprofessional dentist in gloucester .

Negative experience: The worst experience I ever had with a dentist /dental clinic, been there have a fill 4 weeks ago , the problem is the pain it’s worse then before, try to call them from 2 weeks every day already, no answer , I pay 220 for much pain ! I don’t get why it’s so hard to pick up the phone! Not recommended !

Negative experience: Can never get through on the phone, no way of leaving messages either. Had to walk into practice to see if could get an appointment. The receptionist states high volume of calls, sat for 1 hour didn't hear the phone ring once , tried to phone it whilst in there it didn't ring. My mother needs urgent care and they just do not care. Just make up excuses , awful place but can't get a dentist anywhere else and especially not that care anyway. Wouldn't even give it 1 star. Can't cancel appointments either as no one answers, there is no phone options either. Absolutely awful

Fantastic experience: Very very caring dentel care.doctors are expert there jobs. I am satisfied from my teeth. Thinks doctors.

Negative experience: How do you book an appointment when nobody answers the phone,I've been ringing all week

Negative experience: I attended today for an app i had tooth ache . Had an xray and the young kid could not read it . Had 3 people watching over him . Must of needed a chaperone . My dentist had left . Given me a new dentist that cant do the job . Been left with toothache for 6 months . Avoid the place . Nikhil reddy gottam . I saw . He was awful . Got a second opinion the tooth which hr didnt noe if it was a whole of shadow . Has a big crack in it . Needs root canal of taken out . Plus two other teeth need fillings . Was left with toothache . Told to come back in 6 months with toothache . DONT BOTHER COMPLAINING TO HEAD OFFICE AS THEY NEVER GET BACK TO YOU

Negative experience: No one answers the phone

Positive experience: I have been riding the dentist all day and got no answer but website says they are open

Negative experience: Don't pick up the phone

Negative experience: If someone could please tell me how to speak to someone on reception I would be very grateful. My daughter was unwell and unable to attend appointment.... If no one ever answers phone and you can't leave message, how are you supposed to inform them?? I have been calling since repeatedly but no luck and no response to email either. I'm assuming my daughter will be de registered for non-attendance but this is grossly unfair as we had no way of letting them know.

Negative experience: Worst experience of my life, currently pregnant and always paid private dental care as never found a dentist taking on nhs patients anymore. but since being pregnant you are entitled to free nhs care, so I found this dentist that was taking on NHS patients. and decided to change over. So I had over 40min wait and it 30 degrees out and the building was like an ocean, no air con, fans nothing was feeling really faint due to being heavily pregnant. I understand sometimes wait times and people run behind and I am understanding person, so I wait. Receptionist were kind and apologetic. THEN I saw dentist go over to one of the receptionist and speak to her like absolute rubbish, I thought to myself hope that isn’t my dentist….well I soon find out it was. His name was Karim Belal, from the minute I walked in he was rude, unfriendly, told me he couldn’t do anything for me because I’m pregnant yet before I got an appointment here I already had dentist treatment pregnant. I understand x Ray issue but this was just a first consultation appointment as a nhs patient, asked me why I moved dentist and I explained that I have been trying to find nhs dentist as I’m pregnant and entitled to nhs treatment. He basically made me feel so uncomfortable, when looking in my mouth he was so rough and just not someone I felt comfortable with. Everything I was explaining he was just not listening and made me feel like I’m wasting his time. Being pregnant takes a big toll on your oral health hence why every women who become pregnant gets a certificate to get free dental care so I just wanted to keep my oral hygiene up and I have a tooth that needs a root canal after having temp filing from previous dentist until my appointment here. He refused to do any kind of work to me at all until I’ve had my baby, even though you can have dental treatment pregnant! I now regret terribly changing over dentist from private to nhs, I mean it’s sad because we are all entitled to nhs dentist treatment it’s just finding somewhere that takes patients on so I honestly thought I was very lucky in doing finding one as I always been private. I can’t speak for other dentists here so I may ask to change, but Karim Belal should not be a dentist!! Or if he hates doing nhs patients maybe he should stick to private dental care. I work I health care and understand the strain it has, BUT I would never be little or have no empathy for my patients. If that isn’t the person you are you shouldn’t be in this industry!! In my whole 30 years of my life I never had bad experience in the dentist and I can see why now people are scared of them!

Fantastic experience: Very good treatment, informative and my dentist listened to my concerns. Treatment was gentle and considered. I had a tooth extraction, I was really worried before hand but ultimately didn’t feel a thing. So far my experience has been very positive.

Positive experience: Nice staff.

Fantastic experience: I have been Gloucester dental care for a few years now the staff are very helpful polite always available for advice although my appointment was running late i was kept update by staff members the overall service is fantastic

Negative experience: Warning! Do not go to this dentist!!! I have been with this dentist since September last year and I’m still waiting for proper treatment. I’ve had three appointments in total two got either pushed back or cancelled due to the dentist not being there. The receptionists are lazy they don’t answer the phone nor call you back. Not to mention when I did manage to get an appointment with the dentist and told them I am in really bad pain. They just poke around and ask questions for a few minutes then they send you away. Which has led to me having more problem and be in more intense pain. The only way they call you or acknowledge you is when you put a complaint in! DO NOT GO TO THIS DENTIST

Negative experience: Dangerous Dentists! Reception are like zombies, they simply don't acknowledge you. As for the dentists, they've torn all my gums on the left side leaving me in more pain than I came there with. I explained that I havent been to the dentist in a while and that I'm terrified of the dentists. No compassion or empathy whatsoever, didn't tell me anything they were doing, made my partner leave the room and didn't even tell him or me why. Forced an xray device into my mouth didn't tell me what it was, what they were doing or what I was supposed to do, I was choking on it and they ignored me entirely. Decided to start hitting me hard in each tooth asking if it hurt, they've actually chipped a tooth from hitting it so hard. Then said they wanted to remove my tooth, at which point I was holding back tears and quite frankly traumatised. So I obviously said no. I'm now going private and being sedated for any work by a dentist with human feelings. I wouldn't wish a trip to this farm on my worst enemy.

Fantastic experience: I would like to say a huge thank you to Almas Gulam Hussain Shaikh for her patience, kindness, gentle approach, and cheerful disposition. She is incredibly empathetic and compassionate, making you feel completely at ease throughout your appointments. Being new to the dentist, my fear really set in—and unfortunately, the first dentist I saw was a man who was rude and awful, which made things worse. I requested a change, and oh my God, I’m so glad I did. Meeting Almas changed everything. I had three fillings done today, and it was honestly the best experience I’ve ever had at the dentist. Almas took every aspect of my pain into account, and I didn’t feel a thing—not even the injection! She’s an absolute credit to the practice, and I’m so grateful to her for restoring my faith in dental care. She also made a referral to the hospital for my wisdom teeth removal, which was acted on quickly—something I really appreciated, especially as I’d been in so much pain. I truly can’t fault the service she provides. Her dedication to patient care really shines through. I’d also like to thank her assistant—a young man whose name I unfortunately didn’t catch. He was brilliant and supportive throughout. Thank you both. Lastly, a thank you to Jay at reception. There was a mix-up with a certificate, but Jay handled it professionally and efficiently, which I really appreciated. This is the kind of service expect from the Dental Centre—unlike my last visit, when I was made to feel quite unwelcome by another receptionist. Today’s experience more than made up for it, so thank you again. I will definitely be back in six months.. ☺️

Positive experience: Very good NHS dentist, friendly staff and excellent service. Parking is limited and the practice can get very very busy!

Negative experience: As a new patient I couldn’t have predicted the experience I had with this dentals office reception team as a black paying customer! Went in for my appointment there were 3 ladies at the reception desk, ome of the ladies had just finished with a patient she was very cheery and the patient left. All 3 ladies were free. Myself and a friend stood there for a couple minutes while all 3 ladies looked at us straight in our faces didn’t acknowledge us and carried on with their own personal conversations. The disrespect was so blatant but I always like to give persons the benefit of the doubt. Already in excruciating dental pain this is not what I wanted to deal with. After several minutes of standing there one the ladies finally decided to acknowledge us and she had an attitude. (Note the previous patient that just left was white and was met with a very positive attitude). we were the ONLY BLACK people there. While I sat there waiting to see the dentist in the waiting room several white persons came in and they were acknowledged with a smile , seen and booked in within seconds! Checked in, after seeing the dentist who was lovely mind you, no issues with her. I needed to get a prescription stamped and arrange a follow up appointment. The same exact experience happened when I went back to reception to sort of my prescription. All 3 ladies were free yet again nobody acknowledge us. They all looked at us then went on with their own conversations. After standing there for several minutes yet again! one of the ladies probably had enough of us just standing here decided to acknowledge us. While sorting that out the other two ladies were free. A white male gentleman came in and I counted because I didn’t want to believe it’s because we’re black ! He was seen and met with a smile within 3 seconds !! That definitely confirmed it for me. It’s 2025 and to be treated this way as black person, a black paying customer as that by a dental office is absolutely ridiculous and disheartening to experience. I genuinely hope that the 3 white female receptionists gets some sort of diversity training as that behaviour towards innocent people is unfair. #racistdentaloffice

Fantastic experience: Great experience from start to finish for the whole family. I highly recommend this Clinic. All staff are extremely friendly, made signing up easy and our Dentist went above and beyond. Thank you

Fantastic experience: Lovely place, modern, spacious and very proffesional staff with high level of care. We met Dr Ravi today who made the kids and myself feel very comfortable and well looked after. Thank you to all team we will definitely recommend you and come back in the future.

Fantastic experience: The best dentists Punit Shivhare /dental team and reception team.!!!:))

Negative experience: Dentist discriminated against my elderly mother of 92 yrs of age . He refused to see her after cancelling two appointments which were necessary as mum was in hospital on both events . Absolutely atrocious behaviour towards an elderly person . Dentist lacked emotional empathy and compassion shocking behaviour . Avoid at all costs.

Negative experience: They don't answer the phone also had bad experience when they tried to take a tooth out when I still had an abses that hadn't gone I was in agony until I got a hospital appointment that I organised my self

Negative experience: TORTURE CHAMBER - DANGEROUS DENTISTS WITH ZERO COMPASSION OR REMORSE! LEFT ME IN AGONY FOR 10 WEEKS TO THE POINT OF NEEDING HOSPITAL INTERVENTION! MAXI FACIAL DEPARTMENT AND EVEN AN MRI SCAN. DONT KNOW DATA PROTECTION LAWS EVEN THE BRANCH MANAGER WILL EVEN DEFY THEIR OWN ICB LAWS WHO GOVERN THEN ARE GETTING SUED ONCE THE MRI COMES BACK AND WILL REFUSE TREATMENT OF AN ISSUE THEY CAUSED SMH WORST NHS SERVICE YOU COULD POSSIBLY USE

Fantastic experience: Can’t thank these guys enough. Not been able to assess NHS treatment for my children and myself for years. So when I saw these guys had space we jumped at the chance. Within a month all the work that needed doing has been done. I’m aware that some of them are working 6-7 days a week but everyone we met seemed so happy to be doing their job. Can’t recommend enough

Fantastic experience: Fantastic from the moment I joined, joined by email two weeks ago. The receptionist Diana was very helpful and made the whole process of signing up easy. Seen next day,at the first appointment. I was advised I needed two teeth extracted and a filling. Went back today for the two teeth to be extracted and filling and the process was quick and painless great dental nurse and dentist.

Negative experience: Let’s just say I wouldn’t use this dentist to phone a friend on, Who Wants To Be A Millionaire. 3/4 people on reception yet never answer the phone all day

Negative experience: The worst pain I have ever felt in my life,I wasn’t numbed up enough,, he started to work immediately after injecting,there was no way my mouth was properly numbed up and the dentist started drilling haphazardly in my mouth,he slipped a few times and hit other teeth and the roof of my mouth,,I cried through the whole procedure,he did ask if I was ok,I think I was in shock as I couldn’t stop shaking and I was frozen with fear,I’m sure he seen the tears streaming down my face and even now that it’s over I could easily cry thinking about it,I never want to go back to this dentist

Fantastic experience: New patient due to an emergency, they have gone above and beyond to help me, including fitting me into my mums appointment for a follow on script. Anwar and Almas were so wonderful and did more than they ever had to. Also got me referred to a specialist urgently. Dental nurses and receptionists also lovely and respectful.

Negative experience: Reception service is almost non-existent. Once you actually see the dentists, they're good but getting a receptionist to pick up the phone takes commitment to a morning of trying repeatedly.

Fantastic experience: Called to join myself and my family. Receptionist answered straight away and was lovely, she had great customer service and was very helpful. When it turned out I was joined over 10 years ago and had missed an appointment and even though they're usually strict with letting people join again she spoke to her manager and got me joined up along with my family and made us appointments there and then.

Negative experience: Worst pain in my life .worst than child birth or even breaking my spine.had a root removed back of mouth. Aneasthetic did not even numb amd wow the pain is the absolute worst.2 minutes after injection told him.i.wasnt numb amd he .proceeded. On way home in absolute agony ..worst dentist in my life.the only good thing was the receptionist was nice .

Fantastic experience: Excellent service. Nervous patient and Hsin-Tzu Lu made me feel totally at ease and spoke through everything. Really hope she stays with the practice, a real asset. First appointment and it was a brilliant

Negative experience: This dentist practise hasTHE worst reception I have ever encountered with any service generally not just dentists I had a badly infected tooth and rang 114 times as logged on my iPhone. Constant pre recorded message saying line was busy. Emailed them explaining my situation…… still nothing. Had to go to NHS 111 and get an emergency dentist elsewhere. Gloucester dental……. If you read these reviews you will see YOUR PHONE SYSTEM AND OR RECEPTIONISTS ARE SUB STANDARD!!!! If I could leave a minus 10 stars I would

Fantastic experience: The American receptionist Antonio was super lovely and helpful. He assisted my partner and I register and get seen after we were referred by 111 today. It was a delight to deal with such a caring receptionist. Jessica the dentist and her dental assistant were also great as they helped diagnose the problem my partner had right away.

Negative experience: Spent two and half hours waiting for someone to answer the phone

Fantastic experience: Cant fault the staff here got in quick on the NHS - second appt was fairly quick for treatment - the procedure didn't go to plan but my dentist/nurse were calm and completed the job under pressure - tooth has settled and they saved it (when I expected it out) Kudos!

Negative experience: Why does a dental practice which offers such excellent treatment with modern equipment use a telephone system that is so completely useless as to be virtually non-existent. I tried to get through over 20 times in one day recently to make an emergency appointment. The phone either rang - which gave hope there was life at the other end - but then cut the connection the instant one of the receptionists answered - or just gave the engaged tone. If it wasn't for the excellence of my particular dentist, I would change to another practice. Come on Gloucester Dental Practice. Enter the 21st century and upgrade your telephone system. Change your provider if your current supplier can't do any better.

Positive experience: The dental area is very clean. Only that they lack professionalism.. Simple dignity of closing the door is never there and none of the staff introduce themselves before starting procedure. Otherwise they are ok..

Negative experience: Reception service is very unprofessional and with terrible attitude, they act as if you are a second class citizen and they are doing you a favour. Safe to say that myself and my family will not be going there anymore

Fantastic experience: After weeks of searching the reviews for dentist i finally found this place, the reception team are very helpful (they always reply to my nervous emails). Mr Shivhare is brilliant, made sure i understood the impact of having the extraction done and always explained other alternatives to me. I decided to go with the extraction and can honestly say i never felt any pain whatsoever ☺️. Very happy patient and hopefully this will build my confidence to keep returning. I wrote this review a few years ago and i can still stand by it, i still see the same dentist Mr Shivhare and he is still so patient and he delivers excellent person centred care. He remembers all my precious comcerns and always makes me feel relaxed and calm. I still get nervous visiting but nothing like it used to be. Thank you

Fantastic experience: Punitive shivered a lovely dentist. Very professional as are all the team there.

Negative experience: They send me a text to call because I need some treatment, from more than two weeks I try to call and they never answer, for sure someone must do something!!!

Fantastic experience: Dentist name: Punit Shivhare Made daughter comfortable and feel comfortable during consultation. Offered her choices and advised on choice options and provided most suitable treatment.

Positive experience: Told them I was an nervous patient relaxed me. Very good clean and polite dentist

Negative experience: Reception never answer the phone and when they do they don't pass messages on or actually help. The dentist I have now is really rude (to everyone including his assistant) and very arrogant. He has no time or sympathy for patients that are nervous & basically gives up if something is too hard. I really want to swap back to the female dentist I originally had at this practice because she was exactly the opposite very warm friendly & sympathetic. Constantly cancelling appointments because the dentist "is on holiday" for a month at a time.

Negative experience: Went in for an emergency NHS appointment. Arrived 10 minutes before my appointment, as I was told to! Didn’t get seen till 40 minutes past my appointment time. When I finally got in the dentist was very rude, pointed to the chair (didn’t use words). Didn’t at any point tell me when he was doing, just forced my mouth open causing it to rip at the sides and bleed. Rather than doing the X-ray properly he just grabbed my finger and placed on the flimsy piece of film. I was in there less than 5 minutes and charged £40 to basically be physically assaulted.

Negative experience: Dentists themselves are brilliant and would be 5 stars. The issue I’ve had with this practice is the cancelling of appointments. One appointment was cancelled whilst I was sat in the waiting room, waiting for said appointment! Another one cancelled the morning of. Then when they do cancel appointments, it’s a minimum of 4 months before they can book you in again. Hard to schedule appointments in around work, then to get these cancelled just makes getting seen even more difficult. When dentists leave and they can’t replace, they also do not give you the option of getting seen, so I waited well over a year previously to have a check up, as they wouldn’t book me in- ultimately resulting in a problem that should have been treated getting worse!

Fantastic experience: Having recently been let down by a previous dentist- I registered with Gloucester Dental Care. Everything went smoothly with the application, registering and subsequent treatment. I had to have some dental work and the Dentist who treated me was Almas. Her manner was absolutely amazing, very thorough and no pain or discomfort was felt throughout the work. She constantly kept checking with me if I was ok. Very happy to have found an alternative dentist and would definitely recommend.

Fantastic experience: Always prompt service. Mrs Meera CM is great, talks with you for best options. The attention is good and a personal service.

Fantastic experience: Doctor Alma's female dentist was very lovely to me and my kids. Interacted very well with the kids and very clear on the treatment plan for all of us. All the reception ladies were very professional and respectful. A big relief after being let down by Genix in Gloucester. Avoid Genix at all costs!!!! I would recommend the Gloucester dental care to all my friends and family. They care, they are not money driven like Genix.....

Fantastic experience: I’m not usually a very good with going to the dentist, I have very sensitive teeth and I generally don’t like the whole process. However Dr Almas was fantastic. She was very caring and gentle and was very calming with the way she explained everything. She did a fantastic job with my knackered front teeth too. Thank you Dr Almas.

Negative experience: 40 min waiting and very bad customer service

Negative experience: Dentist made me nervous, reception made me never come back Dr Ibrahim didn't state that he was almost certain my tooth would crack in half during my root canal treatment until he was about to put the anaesthetic in. I had a panic attack. He insisted he'd already told me this even though I would definitely have remembered this and none of the paperwork confirmed it. He kept saying my tooth would either break during the procedure or within a year of it. It's been over a year and my tooth is fine. That's bad enough but it's the appalling reception that made me never come back and find a different dental practice. It's practically impossible to call via phone, they cancel your appointments just before they would've started (I travelled from Stroud for my appointments) and worse of all, they were extremely rude. I never came back after one ridiculous interaction. I was waiting in reception, unhappy about how hard it is to get through on their phone line, when two of the female receptionists started complaining about patients "moaning about the phones". They said "wah wah wah, I couldn't get through, oh well get over it, get a life, who cares". I was so annoyed that I went to reception and told them that everyone could hear them and they shouldn't bad mouth patients at reception. To my disbelief, the receptionists didn't apologise, a blonde one even argued with me that they have a hard job and it's not their fault that the phone lines are busy, and it's stressful when patients complain so they should be allowed to complain about patients. The clinic manager had to get involved, she said she understood why I was upset but I don't remember an apology or anything. To this day I've still never seen such unprofessional and rude receptionists in my life. Never went back. My root canal treatment was successful so some stars but patients shouldn't be made to feel the way they make people feel there

Fantastic experience: I cannot fault the care I received. I am a VERY nervous patient but Ibrahim put me at ease, explained everything he was doing & never once made me feel embarrassed about my teeth. He has literally put the smile back on my face!! Highly recommend him & the friendliness of the other staff there. Thank you so much!

Fantastic experience: Totally wonderful dentist ,brilliant ,careful treatment and so reassuring ,great staff Well done I'm back soon

Negative experience: Just tried calling dental practice at least 4 attempts to get through finally a female answered the phone so quietly I could hardly hear I asked if they still contacted you about appointments she said they did I haven't heard anything for 1 year asked me a couple of questions not at all friendly just told me a date and time didn't even ask if was ok or nothing that was it will not be returning

Fantastic experience: I needed an emergency appointment and was seen the same day, which was a huge relief. The gentleman who treated me was so lovely, and i really cannot say I have had a better experience at any Dentist.

Negative experience: The blonde gentleman on reception is appalling. Lacks any empathy, care and respect. Truly in shock after the way I was spoken to by him. He was chewing gum and leaned back with no professionalism. I don’t feel comfortable letting my elderly parents go to the dentist alone now in fear he will mistreat them. Truly truly appalled.

Negative experience: Nightmare of a dentist. The guy who does the nhs dental access centre emergency appointments is very rude and aggressive! He doesn’t care about you as a patient or if you’re a nervous patient. This guy made me fear dentists! Was always fine before this. Avoid at all costs

Fantastic experience: I had a abscess and the dentist I saw was very empathetic, I explained I have anxiety of dentists but she made sure I was calm and supported me through the process.

Positive experience: Dentist Ibrahim is always great with kids and gives good advice. Reception staff are nice

Fantastic experience: Cracked a tooth, telephoned Thursday morning for an appointment and managed to get one for 8.30am Saturday, in and out within 15minutes.

Fantastic experience: Ms Lee is a very good dentist. She has not only a very professional and friendly but she also is so caring and compassionate. The current receiption staff are helpful and friendly which makes the visit to the dentist practice a good experience.

Positive experience: Had wisdom tooth extraction under local anaesthetic and the dentist was fantastic. listened to my concerns and spoke throughout helping me to remain calm! Most comfortable tooth extraction I've had!

Positive experience: 6 monthly check-up and dental hygienist. Both carried out well

Negative experience: Terrible reception service. Booked for an appointment at 8 am when practice unbeknown to me, practice opens at 8:30 am. Turned up for the appointment and after 30 mins wait was told dentist was fully booked for the day and the next available appointment was 2 weeks later.

Fantastic experience: I have a huge fear of the dentist and haven’t gone regularly for some time because of this. I broke a tooth and after calling 111 I was referred to Gloucester Dental Care. While it does take a long time to get through on the phone, the receptionists are friendly and my dentist Arslan Anwar was really patient with me as I was very upset and nervous to be there. He has helped me to register at the practice after not being able to find an NHS dentist for some time and he has put in place a treatment plan for me to hopefully sort out some of my damaged and infected teeth.

Negative experience: Have called 30 times today, not answered the phone once.

Positive experience: Whilst it's difficult to get through on the phone (going in person works well) i was really impressed with my latest fillings. Ramteen Ahrabi did an amazing job giving me front teeth that look better than any other dentist has managed. Feeling much more confident with my smile.

Fantastic experience: After a night in excruciating pain how lovely to firstly hear a friendly voice and then getting an emergency appointment within a few hours! Mr Neel Patel and his staff were amazing !!! Thankyou, thankyou for sorting my tooth out ! Best dental surgery ever !!

Negative experience: Honestly this practice is a joke! Having had cancelled appointments during COVID and try to get a new appointment. And they say you can’t use the service due to their error. You have to go private through the same practice!! DO NOT USE THESE

Fantastic experience: Very good dentist. I was so scared of dentist I haven't been for years, but I had a abscess from a broken tooth which needed antibiotics then the tooth removed. They are very good and understanding.

Negative experience: Previously had no issues, but when trying to rebook an appointment they had apparently removed me as an NHS patient and said that they could not see me due to not attending for 2 years, but my last appointment was cancelled by them! Before this they tried to lie to me saying that it was because I had failed to attend and the dentist was refusing to see me, which I have never done in my life and was quite offended by this. Practice Manager was meant to contact me but more than a month later still has not... Safe to say I won't be going back..

Fantastic experience: I have an extreme fear of dentists, which over the years had prevented me from going, leaving me with missing teeth and badly damaged teeth. I have been with this practice for over a year, and whilst there is a wait between appointments, like many nhs dentists, I wouldn’t go anywhere else. My dentist Rose, is so patient and understanding with my anxiety and has done amazing work with the teeth that are salvageable. Each time I leave after an appointment, I feel more and more confident. I would highly recommend Gloucester Dental Care, they have really helped me come to terms with my phobia, and I couldn’t be happier.

Negative experience: Dentists are fine but why does the receptionist insist that patients wait in the hall till 2pm when her break ends? So I go through the open doorway and wait in the practice after 2.