Hanwell Dental Practice
Information about Hanwell Dental Practice
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: 9h-13h
Our comment from Top Dentistas about Hanwell Dental Practice:
Hanwell Dental Practice is a highly praised dental clinic located in the heart of Hanwell, UK. Patients consistently commend the practice for its friendly and professional staff, as well as the high quality of dental care provided. Some of the key highlights noted by patients include:
- Warm and Welcoming Atmosphere: The reception team has been described as exceptionally friendly and helpful, making every visit a pleasant experience.
- Excellent Dentists: Dr. Jai Vekaria and Dr. Khilan Shah have received numerous accolades for their professionalism, gentle approach, and ability to reassure nervous patients. Many have expressed gratitude for their incredible skills and the comfort they provide during treatment.
- Comprehensive Care: The practice is known for explaining dental procedures thoroughly, which helps patients feel informed and at ease. From routine check-ups to complex treatments, the staff ensure clear communication and compassionate care.
- Positive Patient Experiences: Many reviews highlight transformative dental experiences, including successful treatments that have boosted patients' confidence and happiness with their smiles.
Patients appreciate the effort made by the team to create a family-like environment, where they feel valued and cared for. The combination of outstanding dental practices and a supportive, friendly atmosphere makes Hanwell Dental Practice a go-to choice for both routine and urgent dental care.
Hanwell Dental Practice: Reviews
Negative experience: Today I came for appointment it was bad weather raining on top I was with child on pram my appointment was only 10:15 I reach 10:20 I was in pain too receptionists refused to check me in n said dentist can't see me bcoz I m 5 mins late . They reschedule my appointment . Its was not good I m in pain I explained them they were not ready to listen to me at all . But wen they make patient wait for hours it's fair but patient is late for 5 mins it's not fair very ridiculous service. They not looking for quality of care for patient they looking for time. Best interests for patient does matters in nhs .
Dear Nancy,
Thank you for taking the time to share your feedback.
Despite being an extremely busy NHS practice, we always aim to accommodate our patients wherever possible while ensuring safe and fair care for everyone booked that day. When a patient arrives late, even by a few minutes, it can unfortunately impact the care of others.
On this occasion, the nearest available appointment was offered, including an option later the same day; however, we understand that you were unable to return in the afternoon.
We would also like to clarify that it is not our practice to keep patients waiting for hours when they have scheduled appointments. We aim to see patients as close to their booked time as possible, although occasional delays can occur due to clinical needs.
We are sorry that you felt your concerns were not fully heard, as this is not the standard of service we strive to provide. Your feedback has been shared with the team so we can reflect on how we communicate with patients and support them in challenging situations
Fantastic experience: I have given 5 stars for the Hanwell Dental Practise. From the moment you enter the practise with the warm friendly and very efficient reception desk. To Dr Shah and his magic professional safe hands. The service I cannot fault. The honesty safe guarding my dental hygiene and cost structure is worth every penny. I could not recommend enough.
Fantastic experience: Dr. Metta is the best Dentist I have ever had , excellent skills and painless treatment, I am 63 and have lost a few teeth and Dr. Meta gave me my smile back for Christmas I’m very happy ! Merry Christmas and a Happy New Year !
Fantastic experience: As a new patient who was initially referred through NHS 111, I have been very pleased with the way my dental care has been handled from the first appointment onwards. I would like to express my appreciation for the care provided by Dr Khilan Shah. He has demonstrated professionalism throughout, explained everything in a clear and reassuring way and thoughtfully presented treatment options which have all been greatly valued. I am genuinely pleased with the overall service. Kind regards and many thanks.
Fantastic experience: Recently had some work done. The dentist Dr Vekaria was so professional pre- appointment , during and afterwards . There was a complication. He explained exactly what was going on & fixed it even though it wasn’t part of what I was paying for . The whole experience left me confident , relaxed , assured and I left so happy & . smiling . I’ve got my smile back , and that’s priceless . Dr Chand and the receptionists were lovely too, esp Magda! HIGHLY recommend
Negative experience: Very road reception I spook to lady call Jain she was cat the line on me when I ask for information very disappointed
Dear Naz Mo, thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and that you felt the interaction was rude — this is not the level of service we aim to provide. The receptionist you spoke with is currently a trainee who is still learning our procedures, and she was trying her best to assist. We will address this with our team to ensure calls are handled more smoothly and professionally moving forward.
Please feel free to contact us directly so we can provide the information you needed and work to restore your confidence in our service.
Fantastic experience: Great service! Highly recommended! Had an amazing experience with Dr Jai Vekaria. He was excellent, professional, friendly and helpful. The quality of care is outstanding. I honestly cannot recommend him highly enough. Also, my children had great experience with Dr Vekaira too, he explain everything clearly to them and kindly answer to all questions. He transformed dental visit into positive, fun and stres-free experience so if you looking for a perfect dental practice for your children this is the one
Thank you for your kind review! We appreciate your recommendation!
Fantastic experience: Dr. Khilan Shah — you deserve a million stars from the galaxy! An exceptionally experienced and reassuring doctor who always puts the patient’s best interests first. As an immigrant, I’ve learned an important lesson: it’s essential to have a local dentist you can truly rely on. Thank you, Dr. Shah, for your excellent care and kindness!
Fantastic experience: I recently moved dental practice to Hanwell Dental Practice. I used to dread going to see the dentist. Now I feel more comfortable, cared for and I have a pleasant experience every time - my teeth were bad so frequent visits in short period until now! Dr Shah and Nurse Aishwarya are such a warm and welcoming duo, along with the reception staff. Dr Shah takes time to explain procedures and processes, and I really appreciate that in comparison to previous experiences at other practices. Thank you guys, so glad I made the move!
Fantastic experience: I was so nervous coming to a dentist and had abused my teeth for years and was in a lot of pain the reception staff where fantastic so friendly and nice just make you smile the dentist was amazing like 1 of a kind such a kind soul he fixed my mouth after a root canal and multiple fillings and a dental hygiene appointment my mouth has never been cleaner they took me on and fixed me up the team hear are amazing thank you all so much
Negative experience: I will start from the beginning. I came to dr Shah with bad looking smile but they was healh tooth only one was broken. I wish to have nice smile but now I got good stable bridge on left upper side from 1 too 3 but its got like crack. Right side been change a lot times right 1 uperr right was good helth tooth now I got root canal and the crown in diffrent colour even. In a past number upper 2 was root canal he fit there crown whithout tooth strengthening and that crown fell out so many times and then not much left of that tooth and we need to pull it out. When he pull that tooth the crown from number 3 fell out. And he said its happends. Even gums was damaged that Time. The the crown was change many times. Then he decide that we will put the bridge first plan was from nr 1 to 3 upper right. In last moment they let us now that he will got a bridge on nr2 and crown on nr1. Dr send me to dr Murgaff to than a root canal and again they didnt put tooth strengthening and that tooth are still moving. Health tooth number 3 are moving are painfull. But dr Shah send me document that he nothing more can do because he thinking that evrything fine. Thanks I hoping that will help. After two years of treating dentist saying because you grinding teeth which is not true i clench my tooth in a past. And its could be my folse that bridges and crovns are so bad condition. Dr Shah change me my bite and my tooth upper and bottom not touch. in the end we find out that my changed evidence was send to other practises Da Vinci Clinic Mrs. Magda, as many times as you delete it, we will add it back. Just so everyone knows. Wojciech Kraczaj
Fantastic experience: Dr Jai Vekaria. He is really great Doctor he done his job on my teeth very great. He has a patient when he’s working. He is very kind . He’s got very good personality. He really made my teeht graet.
Fantastic experience: I had an excellent experience at Hanwell Dental Practice. Dr. Jai Vekaria was absolutely amazing — he filled six of my teeth and I didn’t feel any pain at all throughout the treatment. He was professional, gentle, and made the whole process stress-free. I couldn’t recommend him and the practice more highly!
Fantastic experience: I faced an emergency and I couldn't find any availability in 6 dental practices on the West of London! But the staff members of Ha well Dental Practice were very angage to help me and, I caneasily say, I have got the best experience! A very helpful and professional people! A great service and welcoming atmosphere! (Which is very rare to find)
Thank you so much for your lovely review, Yuliia.
Fantastic experience: Good practice
Fantastic experience: Absolutely great dental practice. I usually get quite anxious around healthcare professionals, but Dr Khilan Shah made me feel really at ease. He took the time to explain everything clearly and worked with me to help me relax. The same goes for the dental nurse, Ashwarya—so calm and reassuring. Magda and Hanna on the front desk are lovely and helpful too. Everyone I’ve dealt with has been professional, friendly and genuinely kind. Highly recommend!
Fantastic experience: I had an exceptional experience with Dr. Shah. He is a well-spoken and highly professional dentist who truly cares about his patients. From the moment I walked in, I felt at ease thanks to his friendly demeanor and thorough explanations. His expertise and attention to detail are outstanding, making me feel confident in the care I received. I highly recommend Dr. Shah to anyone seeking a skilled and compassionate dentist. Truly a top-notch professional!
Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ Excellent Dental Practice in Hanwell! I highly recommend this dental practice in Hanwell. Whether you need a routine check-up or an urgent appointment, they always do their best to fit you in quickly. The receptionists are friendly, welcoming, and professional, which makes every visit smooth from start to finish. A special mention goes to the practice manager, Magda – she is incredibly helpful, approachable, and genuinely cares about patients. She goes above and beyond to make sure everything is taken care of and that you feel comfortable and supported. It’s rare to find a dental team that combines professionalism with such a personal touch. I’m very grateful for the care I’ve received here.
Fantastic experience: Dr Vakeria is brilliant! The only dentist who has made me feel comfortable and given a painless experience. I couldn’t thank him enough, a verr kind man who is amazing at his job. Thank you
Fantastic experience: When I first started my treatment about a year ago I was an extremely nervous patient. Dr Bains and his team help me through every step of the journey and now I have the confidence to go the dentist without worrying and knowing I will revive 5 star dental care every time. Cannot recommend this dental practice enough. Would also like to give a special thanks to Magda who has always been amazing with me at all times
Fantastic experience: Dr. Vekaria is exceptionally professional, kind, and thorough. He carried out my X-rays and gum cleaning with great care, explaining everything clearly and making me feel completely at ease. The whole experience was smooth and reassuring — I highly recommend him to anyone seeking top-quality dental care!
Fantastic experience: I had a great experience with Dr. Vekaria and the entire team. From the moment I arrived, everyone was welcoming and professional. Dr. Vekaria was kind, patient, and explained everything clearly, which really helped ease my nerves. The procedure was smooth , and the clinic itself was clean and comfortable. I truly felt like I was in good hands. Highly recommend Dr. Vekaria if you're looking for quality dental care with a personal touch.
Fantastic experience: What a lovely place. The vibe overall is very welcoming and friendly. Spacious and airy waiting area. Outstanding reception team, with efficient communication and care. And huuuuge huge thanks to Dr Vekaria. He genuinely cares about the patients, and very patient and very detail oriented. He even helped some of my non dental issues. Fantastic clinic!
Fantastic experience: I did the Invisalign treatment with Dr. Bains, and the results are excellent. He answered all the questions that I had during the treatment. The reception staff are also excellent and very helpful, especially Razia
Negative experience: They don’t mind making you wait for an appointment when they are running late, however if you’re late or have to cancel the hygienist due to traffic or illness you have to pay an extortionate amount of money for they keep the money and there is no way of re-booking without paying again.
Dear Ms Liggins, our records show that you have not attended our practice since 2023 and you have not seen a hygienist here, so perhaps you are confusing us with another practice?
Fantastic experience: A fantastic, friendly practice off the Uxbridge Road – so very accessible – with every detail considered carefully to ensure I and my daughter have a positive and relaxing visit, starting with the receptionist, who was very welcoming and friendly. In my opinion, Dr Jai Vekaria is the best dentist there, he was confident, reassuring & very knowledgeable, which enabled my daughter, who is a toddler, to relax knowing that she was in excellent hands! Rashmi (amazing assistant) was very helpful and works really well alongside Dr JV. Also we can not forget the sticker they gave her at the end. A Great place, see you in 6 months.
Dear Claire, thank you for your fantastic review! Our team takes great pride in providing a comfortable and professional experience for our patients. We’re so pleased to know you and your daughter felt at ease, and we look forward to seeing you again!
Fantastic experience: Razia on reception has always been brilliant. She is kind, attentive, polite and friendly. She is efficient and excellent at her job. She is a credit to Hanwell Dental Practice. ⭐️⭐️⭐️⭐️⭐️
Dear NM, thank you for your lovely review.
Fantastic experience: I just wanted to say a big thank you to Dr Vekaria for the excellent care during my first visit. Your warm welcome and friendly attitude made a huge difference, especially since I often feel nervous about dental appointments. I really appreciated how you listened to my concerns, explained everything throughout the appointment and made me feel at ease. It’s clear you genuinely care about your patients, which was very comforting. I had read good reviews before my visit praising Dr Vekaria. I can confidently say that my experience is in alignment with these reviews. Thanks for making what can be a stressful experience so much better. Looking forward to my next visit!
Fantastic experience: Very happy with the service, Dr Vekaria is amazing. I would highly recommend the practice.
Thank you so much for sharing your lovely feedback!
Negative experience: Terrible avoid. I needed a wisdom tooth extraction 2 years ago. I was referred to the howpital but never heard back. I went to Dr Bains who said the delay had not caused any problems. I decided to book in surgery and pay £450 I had a wisdom tooth extracted in surgery November 2024. The dentist that did it did not prescribe me anything for pain and told me to take ibuprofen. I had a leaflet with some bullet points on it. I ended up in a&e and hospitalised for 3 nights off work for 3 weeks. Her aftercare was shocking. The hospital said I was lucky I didn’t get sepsis. I wrote to Magda to complain but have heard nothing.
Fantastic experience: Absolutely recommend too everyone. Very professional and knowledgeable staff.
Dear Mr Klimek, your feedback is very much appreciated. Thank you!
Fantastic experience: I've received excellent treatment here for 20 years. Friendly staff, too, which helps.
Fantastic experience: Dr Shah is a great dentist. I had my first appointment with him in 2022 at a different clinic. He's now full time with Hanwell, so I've changed clinics so I can keep him as my dentist. He's thorough, great at communicating and genuinely cares about his patients.
Fantastic experience: Had a temporary filling done on 14th January at 1420. Fantastic, professional service. Really impressed by the dental clinician, a young lady, who did a sterling job and informed me of all my options.
Negative experience: They don’t care if ur still alive or dead, The only thing that they’re looking for is your money! Worst dental service ever.
We don't have anyone with your name as a patient here. If you need to discuss anything with us please call us on 020 8567 0707.
Fantastic experience: Hanwell Dental Practice was recommended on a Hanwell community page and it is the BEST!! Hemang the hygienist is truly magnificent and also really really nice, and Dr Mehta is not only great at his job, but he never makes NHS patients like me feel like 2nd class citizens. An unassuming looking place with world class people. Also lovely efficient receptionists. Top marks.
Fantastic experience: Dr Vekaria and nurse Rashmi did an incredible job with my grandmas tooth. They are so considerate and thorough in their work. We wouldn’t hesitate to recommend them both
Dear Sara, thank you so much for writing such a lovely review. Dr Vekaria and Rashmi are really touched by your kind words. We look forward to seeing you and your family again soon.
Fantastic experience: A brilliant dentist - would 100% recommend. Dr. Khilan Shah combines expert skill with genuine care, explaining everything in a way that makes you feel informed and comfortable. I went in anxious, but left feeling like my dental health was in the best hands possible. If you want top-tier dental care, this is the place to go. Highly recommend!
Dear Miss Chandaria, hank you so much for your wonderful review!
We’re delighted to hear about your positive experience with Dr Shah. We truly appreciate your kind words and look forward to continuing to provide you with excellent dental care. Thank you for trusting us with your dental health!
Fantastic experience: A friend recommended Dr. Rajiv Mehta at Hanwell Dental Practice in 2022. My first visit went exceptionally well, which made me not only register myself but my kids to his care as well. He is very calm and professional and puts you at ease. He gives honest advice and is great with children. Dr. Mehta truly goes above and beyond for his patients. He takes the time to thoroughly explain procedures and address any concerns. His compassionate approach makes each visit a positive experience. I highly recommend him to anyone in need of dental care. A big thank you to the lovely reception team as well.
Thank you so much for taking time to write such a wonderful review, Mrs Khan. We look forward to seeing you soon.
Fantastic experience: Dr Jai is honestly sooo amazing and with someone with dental anxiety he makes me feel so much at ease whenever I come into the practice. He truly looks after your teeth and gives you the greatest advice he’s an expectional dentist and truly cares about his patients. I would also like to thank the lovely receptionist staff who are so accommodating and lovely. I would recommend hanwell dental practice to everyone. Love subur
Thank you so much for your lovely words, Miss Ahmed. We will share it with our team.
Fantastic experience: Very friendly and welcoming the Hygienist Memang was very good highly recommended
Thank you so much for your review, Mrs Jones.
Fantastic experience: I recently had the pleasure of visiting Dr. Jai Vekaria at Hanwell Dental Practice, and I must say it was a remarkable experience. From the moment I walked in, the atmosphere was warm and inviting, thanks to the friendly and polite reception staff. Dr. Jai is truly an exceptional dentist. He is not only incredibly professional but also very polite, making sure that I was comfortable throughout my visit. I’ve been to many dentists in the past, but Dr. Jai has a unique skill set that I can only describe as having "magic in his hands." I needed a tooth extraction, and I was quite nervous about the procedure. However, Dr. Jai’s technique was simply outstanding. He put in the injections smoothly, and I genuinely did not feel a thing during the extraction itself. His expertise and gentle approach made the experience much easier than I anticipated. I truly appreciate the care and attention he took with me, and I wish him all the best in his future as a dentist. Thank you, Dr. Jai, for your amazing work! I highly recommend Dr. Jai Vekaria and the Hanwell Dental Practice to anyone looking for a top-notch dental experience. Ayesha Sheikh
Dear Ayesha, thank you for taking the time to leave us a five star review. We’re pleased that you were happy with the treatment received from Dr Vekaria and your experience at Hanwell Dental Practice. We look forward to seeing you again in the future.
Fantastic experience: Very impressed, appreciative and thankful for the kind, caring and professional approach of Dr Allaan Heewa and nurse Mira, who provided an excellent experience for my needle and procedure phobic daughter. Dr Heewa and Mira were such a calm, kind, reassuring and supportive team, who spoke to my daughter with care, kindness and empowerment. They explained and helped her through step by step of a tooth extraction she was very anxious about. Unreserved, 100% recommendation and thanks to Dr Heewa, Mira and Magda at reception for their care and professional skills.
Dear Mr Zanardo, We're delighted to hear about your positive experience! Thank you for taking the time to share your feedback, we will pass your kind words on to Dr Heewa and team.
Fantastic experience: Excellent NHS dentist, which is becoming hard to find as a new patient. Dr Vekaria is kind, gentle and thorough, and the reception staff are helpful and polite. Very glad to have found them.
Dear Alissa, it was lovely to see you today. Thank you so much for your kind words and your 5-star review. We look forward to seeing you at the practice again soon.
Fantastic experience: "Dr. Bernie Chand is not just a dentist, but a truly compassionate individual who understands the fears and anxieties that can come with dental visits. As someone who typically struggles with anxiety in medical settings, Dr. Chand has been a breath of fresh air. His calming and patient energy immediately puts me at ease, making each visit a positive experience. What sets Dr. Chand apart is his genuine care for his patients. He never rushes through appointments and always takes the time to check in with me before starting any procedure. This level of attentiveness and consideration is truly rare to find in healthcare professionals, and I am grateful to have him as my dentist. I highly recommend Dr. Bernie Chand to anyone seeking a dentist who not only excels in his field but also prioritizes the comfort and well-being of his patients. Thank you, Dr. Chand, for your exceptional care and dedication to your patients' needs."
Dear Mrs Sandhu, what a fantastic review! We thank you so much for such an in depth review. Dr Chand and all the staff are extremely grateful for your kind words. We are very happy that we were able to treat you and that you happy with all aspects of the treatment. We look forward to seeing you soon!
Fantastic experience: I throughly reccomend Dr. Vekaria! He is ever so understanding and patient, he goes above and beyond every appointment to correct my teeth, he guides you through each process, I’m beyond greatful for his kind and caring manner, and not forgetting the fantastic reception team who are just as wonderful at easing nerves, so polite, it’s a great team at a great practice - especially for those who’s had previous bad experience
Thank you Nikitha for your lovely kind words and 5-star review! It is very much appreciated.
Fantastic experience: Post Covid I've been struggling to get a decent, honest dentist, also being in an out London did not help. I used this practice about 10 years ago and decided to try again. I was lucky I got to see my original dental surgeon Dr Bains. I can't fault the service, the treatment and advice. The reception staff are just amazing and so is the hygienist. I'm back for my next part of treatment next week. If anyone is looking for a reliable, honest good dentist with years of experience, I recommend Hanwell Dental Practice and Dr Bains 100 per cent.
Dear Miss G, we are so grateful for your kind words and taking your time to write this feedback! This has put a smile on our faces and it was a pleasure to treat you! We are incredibly happy that you have enjoyed your experience with us and we look forward to seeing you again!
Negative experience: Disappointing service, amateurish almost.
We do not have any patients with your name. If you have a genuine issue or comments, then please bring it to our attention and we are more than happy to resolve any concerns.
Fantastic experience: Dr Janki Patel was amazing, the best dentist I’ve ever seen at this practise. She was so lovely and so professional, and really took the time to explain treatment options in detail. I did not feel rushed like I have in the past with other dentists. I highly recommend booking with her. Thank you Dr Patel! The manager, Magda is also lovely and very accommodating!
Dear Sara Marie, thank you so much for your lovely review. We look forward to seeing you soon.
Fantastic experience: wonderful, helpful ladies at the reception. the practice always calls me back and we arrange a convenient time. surprisingly, there are places for new patients. I was looking for a very long time. After the recommendation of my colleagues at work, I found quick help here in case of an emergency, but also for routine visits. Doctor Elena Shahir, very professional and detailed. always answers all my questions. I am very pleased with this dental practice!!!
Dear Jagna, thank you so much for writing such a lovely review. We are pleased you had a positive experience at the practice and look forward to seeing you soon.
Fantastic experience: Dr Bernie was absolutely amazing and made me feel so comfortable. I have had various dentists that have not listened to me, but he made me feel very heard. Receptionists also lovely. Highly recommend.
Thank you so much for your wonderful review, Mr Mitchell. We are all glad you had a great experience with Dr Chand and other staff during your dental visit.
Fantastic experience: I have Had multiple great experiences at this dental practice.All of the staff working here are amazing but especially Dr Safa Rafiq who was very professional, polite and kind
Dear Mr Sadat, thank you so much for writing such a lovely review. We appreciate it very much.
Negative experience: Hello beautiful people’s I’m very happy:) with Hanwell dental practice as really true they do good job very well as I had appointments in 3 times in this week :) .. don’t lose I’m sure they make your happy definitely good luck
Dear Mr Tiger, thank you so much for taking the time to leave us a fabulous review – it’s much appreciated! We are glad you had a positive experience with us.
Fantastic experience: The receptionists at this practice deserve an award. They are super friendly, professional and helpful with all patients both in the practice and on the phone. Excellent dentists too.
Thank you so much for your kind words Mrs Montgomery. We look forward to seeing you soon.
Negative experience: I go here a long time, last time was 2014 and I recently came in for tooth decay, the dentist I got didn't give me any tooth filling, just prescribed antibiotics when clearly the tooth is saveable... (antibiotics didn't even last me anywhere near the duration they were supposed to; till January) I have been in pain now for all Christmas and soon new years. I don't ever leave reviews for anything but I'm so deeply disappointed with the way it was handled that I just have to put this out on the table, I will probably lose my wisdom tooth now. Thanks :)
Fantastic experience: Dr Shahir is a very personable and caring person who extracted some of my teeth with great aplomb and sensitivity. Highly recommended
Dear Mr O'Dell-Athill, thank you for leaving us a five-star review. We will pass your compliments to Dr Shahir. We look forward to seeing you at the practice soon.
Fantastic experience: Dr Shahir and Shadi were very helpful and efficient.
Thank you for your lovely review, Mrs Sarkis.
Fantastic experience: Excellent dental practice. The receptionists are super friendly, helpful and professional. Dr Shah is outstanding. He is the best dentist I have ever had. Cannot fault this place.
Thank you so much for your wonderful review!
Negative experience: Very very rude receptionists. They give us appointment time at 13:00 and made us wait for an hour. Poor scheduling and doesn’t value the patients time and schedule. Doctor was helpful but very poor reception
Dear Shweta, thank you for your review, however your last appointment with us was in January 2023 in the morning, and we do not offer appointments between 1 and 2pm.
Negative experience: I went there to book appointment few days ago and I was told I will pay 75£ for filling my tooth via NHS program.Today I went there to do that ,they just check my tooth for 2 minutes and say they can’t do it today and charge me 26£ for a check only.Dentist told me to do white filling in this tooth gonna cost me 250£ via NHS program….but should be 75£ this what I was told before… There is one Asian lady on reception and she is very rude .She want me to pay full price today for next week appointment but I said I can’t do it because you told me gonna cost 75£ not 250£ plus today 2 minutes visit 26£ so she answer very rude to me : Do you want that filling or not ?!?!I said just cancel I prefer to buy a plane ticket and do this tooth in Poland so ticket and dentist will cost me less then in that clinic .I never recommended that place for no one from Hanwell.
Dear Lukas, we are sorry to hear that you have not had a perfect experience at our dental practice. The treatment plan options, both NHS and private, and fees associated with it, were clearly explained to you during your visit. We believe that our fees are priced fairly at the level of service we provide them and the level of expertise you receive when visiting our dental practice.
If you wish to discuss your matter further, please contact the practice on 020 8567 0707.
Fantastic experience: I recently joined this dental practice, Dr. Mehta really very good dentist. The management is very good ,they listen to your problem and solve it on the spot. I highly recommend this dental practice.
Fantastic experience: Dr Vekaria and Assistant Shanti has done a great job. They deserve a 5 star!
Fantastic experience: I had 2 appointments already in this practice with Dr Jai Vekaria and his lovely assistant !! I can just recommend this practice to everyone!! Dr Jai Vekaria is a very friendly and professional dentist! He explained everything and made me feel calm!! Most important that he went the extra mile to make sure that I got the appropriate treatment and made sure that I feel comfortable at all times !!! I don’t like dentist but after the treatment I got here I can’t wait for my next appointment!!
Dear Miss Somogyi, thank you so much for your lovely review. We are so grateful! Lovely to hear your experience has been positive. We will pass on your wonderful comments to Dr Vekaria and the team.
Fantastic experience: Dr. Patel was fantastic, reception staff were friendly and I was seen quickly for my emergency appointment. It’s very clean and well kept. Highly recommended
Dear Mr Giles, thank you so much for leaving us a lovely review! We look forward to seeing you again next time.
Fantastic experience: My son Syed was attended to by Dr. Vekaria, who is incredibly competent and kind. He is highly informative and an expert in his field. I wholeheartedly recommend Hanwell Dental Practice.
Dear Faisal, thank you for your kind words. We are very pleased that you are happy with our services. Your son was a superstar! We look forward to seeing you both again next time.
Fantastic experience: Dr J Vekaria I'm very pleased to say I had the best dental treatment and will recommend anyone to visit Hanwell dental center. He is one of the best. God bless
Dear Georgina, we’re really grateful and appreciate you taking the time to share your feedback with us. We hope to see you soon.
Fantastic experience: It's a very good dental surgery very helpful
Thank you for your lovely review.
Fantastic experience: Very good all round service thanks
Thank you so much for your lovely feedback.
Fantastic experience: Been coming here for 15 years and always great service.
Dear Mrs Sandford, thank you so much for your review. We look forward to seeing you again soon.
Fantastic experience: After completing my Invisalign course I can thoroughly recommend Hanwell Dental Practice. Rajiv and all the staff are friendly, helpful and knowledgeable and the results have been excellent.
Dear Chris, thank you for your lovely review. We appreciate your kind words and passed your compliment on to the full team. We are very happy that you had a positive experience, and we all look forward to seeing you next time.
Fantastic experience: I want to thank you from the bottom of my heart for making my day less burdensome and putting a smile on my face throughout the treatment.
Dear Mr Smith, thank you very much for the lovely review.
Fantastic experience: I've been with this practice for almost 15years. Dr Shah my amazing dentist done the most incredible work on my smile, which included less than a year of Invisalign and composite bonding. I have never been so happy to smile. Beyond that, everyone at the practice is so kind and warming, it's like a little family, I can call at anytime of the day and I'm always supported, not to mention Dr Shah always, meets my needs, whether I need an urgent appointment or to be seen in the evening because of work. Cannot recommend them enough.
Fantastic experience: Best dentist I have been to. Checkup and fillings with Dr Bernie Chand went great, he made me feel so comfortable, such a lovely person and very helpful with any questions I had. Would highly recommend!
Thank you so much for your wonderful words. We are very happy to hear that your appointment with Dr Chand was so positive, and that he was able to make you feel relaxed and comfortable throughout your visit. We look forward to seeing you again soon.
Fantastic experience: My sister-in-law recommended that I go to Hanwell Dental Practice after years of debating where to go, and I met Dr Bernie Chand who immediately made me feel at ease. Farzia (reception), was always extremely professional and the end result is phenomenal!!! Highly recommended!!!
Dear Pauline, thank you so much for taking time to share this wonderful feedback about our team and our practice. We are so happy you are pleased with your results. We really hope you are enjoying your new smile and we look forward to your next visit!
Fantastic experience: Something that started as your "unknown" closest dentist, has become a blessing! I dont usually do reviews but this time I had to give Dr Shah and all the team 5 stars for his amazing skills, and friendly character. Thank you so much! I will see you in the next appointment ;)
Thank you so much for your wonderful review, Saul. It is always a pleasure seeing you at the practice.
Negative experience: I would rate it zero stars if I could
Fantastic experience: Dr Chand is a miracle worker, honestly, he took on my case after other dentists refused to do my invisalign treatment. He helped me gain my self-esteem and confidence back. Words cannot thank him enough. He is the BEST!
Thank you so much for your lovely review, Miss Samuel. We are very glad you are happy with your Invisalign results.
Negative experience: After being in pain since 2:30am and waiting since 9am for a call back from this practice, I finally got given a number by 111 to contact them myself. I had been experiencing unbearable tooth pain due to an infected partially impacted wisdom tooth and needed antibiotics as my extraction isn't for another two weeks. I never leave bad reviews, but the dentist I spoke to had a poor attitude and then told me he'd do the prescription in an hour and half. Prescription's take a couple of minutes to write up, I've watched doctors/dentists do it. So the fact that he was okay with me being in that much pain unnecessarily over an hour longer is disgraceful. I called back and the lady I spoke to said she'd it right away. That dentist was spiteful for no reason.
Dear Tolu O,
Thank you for your review.
We are sorry to hear about your experience but as you are not a registered patient at our practice we can only reply in general terms.
We are a very busy practice seeing patients face to face. Additionally, we help NHS triage with patients requiring help or advice over the phone who are struggling to make an appointment due to NHS crisis. On average we make between 20 and 30 calls every day whilst seeing our own patients.
We apologise that you had to wait for your prescription for over 2 hours, however there is a process we must follow before we can deliver the prescription to the pharmacy of your choice. We would like to assure you that our team works tirelessly to make sure all prescriptions are dealt with in the shortest time possible.
Negative experience: Apparently they can banish you for no going to an appointment you didn't know you had... No negotiation possible as unfair as it can be. I don't know how good they are with the dental skills, but 0/20 for human skills.
Dear Alcian,
Thank you for your review.
As we all know the NHS dentistry continues to face significant challenges and lack of access to NHS dentistry has been an ongoing issue for a while.
We are a busy practice and the whole team works hard to accommodate as many patients, new registrations and existing ones, as possible.
We are sorry if you were not aware of your appointment, but it is the patient’s responsibility to schedule their own appointment and not ours.
We ask all our patients to let us know as soon as possible (usually 24 hr for a dental appointment) if they are not able to keep their appointment so we can use the time you have booked to help another patient.
Fantastic experience: I can't thank everyone at Hanwell Dental Practice enough. I came to have composite bonding done on my teeth and my experience couldn't have gone any better. Dr. Chand is truly a master of his craft and treats your teeth as though they are his own. I came to this dental practice after having such a horrible experience with previous dentists. They all lacked compassion about my situation, made me feel embarrassed or pushed for expensive unnecessary treatments like invisalign - which I didn't end up needing. Dr Chand was so honest and caring every step of the way, himself and the dental practice kept me informed with every detail of the process. Dr. Chand aims for perfection and didn't allow me to leave dissatisfied with my results - I absolutely love my smile now. He is so understanding and didn't make me feel shy to voice my opinion on my teeth at any stage. He's just the best. I felt entirely comfortable to put my trust into this practice and they delivered. The whole team is amazing. The dental assistants are all so personable and professional, the receptionists are just wonderful. They even called me just to check in on my well-being and how I'm finding the process. Dealing with people's physical insecurities is always a touchy thing, but everyone is so patient and didn't make me feel embarrassed at all. I wish I could start an advertising campaign for this practice!! Haha words do not do it justice. I would highly recommend to anybody looking for a local dentist to register with or for cosmetic work done. I couldn't be happier!!!
Dear Nurhan, thank you for taking the time to leave us such an amazing review. It is so nice of you to highlight the part played by everyone at Hanwell Dental Practice in delivering the quality of care and the whole team is very pleased with your kind words.
We are delighted that we could have given you the perfect smile and we look forward to seeing you at our practice soon.
Fantastic experience: Highly recommended this place.We been there for longtime.But this time we found some special care from dentist miss safa & her assistant.We really pleased for their service.
Thank you so much for taking the time to leave us a review. We really appreciate it .
Fantastic experience: I called on the off chance that I could register and be seen quickly. Magda on reception was very warm, helpful and able to help me register and get a same day appointment. So I was Immediately seen by Dr. Eleanor, who was fantastic and everything you hope your dentist to be: friendly, kind and empathetic. I am so pleased that I tried Hanwell Dental Clinic first before anywhere else, and so lucky to have got the appointment with a great dentist that can put me at ease. Thank you!
Dear Mr Goring, thank you for taking time to leave a review and for your kind feedback. We are glad that you are happy with the practice and our team and we look forward to seeing you again soon.
Fantastic experience: Beautifully renovated practice where you can find Dr Bains who is an outstanding dentist in London! Well worth visiting.
Dear Zorica, thank you so much for your lovely review.
Fantastic experience: I visited this dentist a few weeks ago and was very impressed at how well organised and efficient the practice was run. Every member of staff I came into contact with was kind and helpful in particular Dr Chand and the manager, Magda. She was most understanding and particularly efficient in dealing with my query. I would highly recommend them.
Dear Mr Davis, thank you very much for your lovely review. We are delighted you feel this way, thank you so much for sharing your experience with us and recommending our practice.
Negative experience: Terrible service. Booked to replace a filling ...dentist completely ignored this and took xrays and tried to upsell me on treatment I do not need. Never got the filling attended to. Dentist was belligerent and rude...they are money grabbing thieves... don't waste your time or money In response to your reply my conduct was completely fine. I had no intention to return to your practice as the way I was treated was very poor. You chosing to ban me is laughable and you choose to do so via the Google review platform just speaks of the level of your unprofessionalism and incompetence ... I not attending for many years has been due to covid and also the because its hard to book an appointmentment to be seen as you treat nhs patients with great distain because its clearly only about the money with you. I will be issuing a formal complaint as you have no right to write my private information on a public platform and to slander my character ,this is also a breach of data and i will definitely be taking this further
Dear Ms Adeleye, thank you for your review however the comments you made are inaccurate and unfair. Regrettably, social media allows for this unchallenged behaviours.
We are compelled to comment but in order to maintain our professional integrity, will do so in broad terms.
As professionals, we must follow certain protocols including the taking of diagnostic radiographs so that we can discuss treatment options and cost.
You were seen as an NHS patient even though you have not visited us for many years. As you know, from extensive media coverage, there is a crisis with NHS dentistry.
Despite your infrequent attendance, you were seen on the NHS and all treatment and fees were discussed and recorded. Again, fees were NHS fees, so your comment about upselling is completely unfounded.
Your conduct within the practice was totally unacceptable and we exercise NHS Zero Tolerance Policy to not see you anymore.
Fantastic experience: Been going since I was 17.IM NOW 54.They are family to me.I live in Reading, even if I lived in Cornwall I will always come back here.The Receptionists are just amazing,caring,understanding Awesome.As for the the Dentists ,well they exceed expectations ( Especially Dr Chand).You can search the world over you will never.find a more caring, compassionate dental Surgery.Now my sons go there.
Dear Ms Heywood, thank you so much for taking time to write such a wonderful review. We always look forward to seeing you and your sons at the practice.
Fantastic experience: I've never been more happy with the whole team working so hard together to have such healthy teeth today.
Dear Mr Karamanou, thank you so much for such a lovely review.
Fantastic experience: I’ve had bad and traumatic experiences with previous dental practices until I registered with Hanwell Dental Practice. The receptionist are so amazing and friendly. I’ve been suffering from both my wisdom teeth and with the help of Dr Mehta I was treated with the up most care and kindness. He is so caring and going up above and beyond for his patients. Im so skeptical with injections and hearing the drilling sounds makes me overwhelmed. He constantly re assured me with patience and care. My mum recently joined the family of Hanwell Dental Practise and the reason I say family, is because that’s how you are treated by the staff. I highly recommend if you want a Dental practise with excellent services join Hanwell Dental Practice. Thank you to the staff and Dr Mehta for your services.
Dear Kaliya, thank you so much for writing such a wonderful review about our practice. It is always a pleasure seeing you and your mum here and we very happy that you feel so comfortable with us. We look forward to seeing you again!
Fantastic experience: Best dental Practice in westlondon. Dr Shah is very professional, receptionists are very helpful too Highly recommended this practice.
Dear Mr Biswas, thank you so much for taking time to write such a lovely review.
Fantastic experience: Had a chipped tooth, Dr Mehta repaired it, he's an absolute genius, even matches the colour of all my teeth, so happy
Dear Merle W, Thank you so much for such a lovely review. We are so glad that you are happy with your treatment. We look forward to seeing you at the practice soon.
Negative experience: I don't know why the receptionist is so rude and appalling manners. RAZIA the way you speak and treat clients is disgusting, who raised you? Doesn't anyone check the cctv of this place? What is she doing working in customer service with a stinking attitude from hell?
Dear B, we are very disappointed to hear that you were not satisfied with your experience at our practice. We strive to always provide a high level of service and are very sorry if you feel you did not receive this.
We would be more than happy to discuss this matter further, so should you wish to, please do not hesitate to contact us on 020 8567 0707.
We thank you for taking the time to write a review.
Fantastic experience: This was my first visit. The doctor calmly and slowly explained everything. Professional approach to the patient. I recommend it very much
Dear Marta, thank you so much for your lovely review. We are very happy you enjoyed your first visit at our practice.
Negative experience: Just spoke to an extremely rude receptionist who was so agitated from the moment I said hello! Whatever the service, telephone manner and courtesy is meant to be basic!
Thank you for sharing your feedback. At Hanwell Dental Practice we continuously strive to provide good care and service to our patients and we are sorry to learn you are unhappy following your enquiry.
Fantastic experience: I have been a patient at Hanwell Dental Practice for a few years now. I have always been very anxious when it came to visiting the dentist but that changed when I moved to Hanwell and came to see Dr Bernie Chand for the first time. He listened to me about my anxiety around dentists and treated me with extreme care and kindness from then till now. I feel that I am able to get my treatments done with out tension and nervousness all, only because of Dr Chand's patience and his caring attitude. Saying that he is a credit to the practice is not enough. He is amazing as a dentist and a person. My whole family see Dr Chand and I couldn't even think of seeing any other dentist. He is the BEST. And, I must also mention Razia at reception, she has always greeted me with a warm smile and spared a few minutes from her hectic job to have a quick chat. Always making me feel relaxed before and after my treatments. I am so happy that I found Dr Chand and Razia they are both so lovely and really wonderful people. Thank you so much for treating me like you do.
Dear Miss Ansari, thank you so much for taking time to write such a great review. Out team works hard to provide all of our patients with the most stress-free and positive experience, and we are glad you found this to be the case during your visit. We look forward to seeing you at the practice soon.
Fantastic experience: 27 years ago I was looking for a local dentist that was open on a saturday, as I was about to start a new job and wanted a filling done quick, so I wouldn't need to take any work time off. Dr Bains has been looking after my teeth ever since and I am very happy with the treatment and service and he always explains everything and the options clearly. I have changed my job seven times since then but not my dentist.
Thank you so much for such a wonderful review, Mr Rutter. We will share your feedbak with the team and we look forward to seeing you again soon.
Fantastic experience: I have been coming to this practice for a long time, the service I received has always been outstanding, Dr Noordin and the nurse Santi are ever so kind and professional. I am very happy with the work they have done for me. The reception staff ( Razia, Diksha, & Magda) are also equally amazing always here to help and very friendly, . I also like the fact that they have a back garden for kids or to enjoy while waiting. Great service and outstanding quality work, keep up the great work
Dear Miss Abdi, thank you so much for sharing your positive experience with us. Our entire team works hard to make sure you’re comfortable each time you visit us, and we’re glad to see that you experienced that when you were here.
Fantastic experience: I have been with this dentist a few years now & wouldn’t be changing practises any time soon. From the time I enter, the receptionists are always friendly & welcoming which shows good customer service The dental nurses are always polite & helpful especially Santi. My dentist Dr Noordin is amazing!!! Always friendly & upbeat, gives good advice & doesn't torture my teeth would definitely recommend Hanwell Dental Practise.
Thank you so much for your kind words. We look forward to seeing you next time.
Fantastic experience: A huge thanks to Dr. Mehta and Keiffa for this morning's treatment (removing orthodontic glue from another poivider). You always work to the highest standards with a person centred approach. I always feel very well looked after and walk out with a smile - this time brilliant white and as always, squeaky clean! Köszönöm szèpen!
Hi Orsolya, we appreciate your kind words and passed your compliment on to Dr Mehta and Keiffa. They were so happy that you had a positive experience, and we all look forward to seeing you next time.
Fantastic experience: I have been a patient at Hanwell Dental Practice for over 10 years now and it has constantly been amazing service from Dr. Noordin but also the reception staff 'Magda' and 'Razia'. They have always gone above and beyond at being professional and helping both me as well as every member of my family feel relaxed, and have a clear explanation of any proceduresuu. I would highly recommend this practice as I have had constant support for the many years that I have been there and would not go anywhere else now.many thanks for your help.
Thank you so much for such a lovely review, Mr Qudus.
Negative experience: PLEASE CAN EVERYONE READ IT For the first time when went the practice I was complaining about my Gum was bleeding. Dentist Najeeb noorgdin I think he hasn’t got experience or couldn’t be bothered to do it he said we need to fill 2 of your teeth and he told me to brush my teeth more often. After filling my tooth it was hurting for 2 weeks. When I called him he told that it was normal even it could hurt for months. Whoever I told this they laughed. Then A month later finally I got an appointment with him and he is telling me I may have cracked your tooth and I will try to repair. But he was so relaxed. He repaired it but when I said my gums are still bleeding he asked me that how often I was brushing my teeth. And I gave an answer but when he checked my previous answer from his computer it didn’t match. Then he told me that I am a dishonest person and he didn’t want to see me again. I didn’t even argue with this sick person. Because why would someone lie about this? Who are you? Just simply who are you? Then I left. He’d told me that he repaired it but he actually made it worse it has been hurting since then. I called the manager I don’t know her name but she is ruthless and useless. She told me that she would give me an appointment and try to fix their mistakes and apologies for dentist unacceptable behaviour. But i have been calling the practice for 14 days. Everyday 2-3 times Receptions answers the phone and tell me that the manager is having lunch manager is in a meeting etc. So They literally left me with a crack tooth and bot helping at all. Now I am suing them. Disgusting people. Disgrace!!
Dear Mr Aksu, thank you for taking time to highlight your concerns in relation to dental care provided for you at Hanwell Dental Practice. Please be assured we strive to provide a high standard of care for all of our patients and take your concerns very seriously.
Occasionally, after fillings are placed, teeth remain sensitive for some time. We are sorry you have experienced this discomfort. We thought to mention your dentist did not say he cracked your tooth, but rather it may be a crack in your tooth causing the discomfort. Your dentist, Dr Noordin has offered to see you again. Should you wish to seek your care elsewhere, we wish you well for your future dental care.
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