Smart Smiles
Information about Smart Smiles
Opening hours
- sunday: (closed)
- monday: 8:30-19h
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 8:30-17:30
- friday: 8:30-14h
- saturday: (closed)
Our comment from Best Dentists about Smart Smiles:
Smart Smiles is a highly regarded dental practice located in the United Kingdom, known for its exceptional service and welcoming environment. Patients consistently highlight the cleanliness and modernity of the facility. The team, including receptionists, dentists, and nursing staff, is frequently described as friendly, professional, and attentive. Visitors appreciate the high level of care and the personal attention they receive, making even the most anxious patients feel at ease.
Key highlights of Smart Smiles include:
- Modern and Clean Environment: The dental practice boasts a contemporary design and is always well-maintained.
- Exceptional Customer Service: Staff members are consistently praised for their politeness, friendliness, and professionalism. Many patients feel supported throughout their appointments.
- Comprehensive Care: Dentists take the time to explain procedures thoroughly, ensuring patients are knowledgeable and comfortable with their treatment options.
- Welcoming Atmosphere: Reviews frequently mention the warm welcome patients receive upon arrival, which helps alleviate dental anxiety.
Overall, Smart Smiles is recommended for anyone looking for a reliable and comforting dental experience, promising to make visits to the dentist pleasant, which many never thought possible.
Smart Smiles: Reviews
Fantastic experience: Very clean and smart up to date dentist. Very professional and happy with the service
Fantastic experience: Just joined the surgery and I have to say I am very impressed. The place is very modern and everyone was lovely, from the reception staff to the deentis himself and the nurse. I really hope that this will always be my dentist!
Fantastic experience: Absolutely amazing havnt been to the dentist for many many years as im petrified of the dentist but I went today for the first time Absolutely amazing from start to finish highly recommended
Fantastic experience: I am very happy with the work they have done with me they are very professional and very nice to me it is the best Dentist I have ever been to I would give them 10 out of 10 I would recommend them great practice and a happy Christmas to you all
Fantastic experience: Outstanding service so polite and caring thanku all x
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Receptionists are always chatty and friendly, they make adjustments bo questions asked, and on first-name terms with your dentist and nurse? Can't fault it a+++
Fantastic experience: Excellent
Thank you for your lovely review Doug, we're glad that you had a pleasant experience with us. Smart Smiles Team.
Positive experience: Very quick, appointment, knocked off my crown didn't explain this, tried quickly to mend the problem, a lot of glue left around the sight, only admitted this on my oral investigation, wouldn't give Len five stars unfortunately in my opinion .
Fantastic experience: I've had the same dentist for many years so changing due to moving was not good, but the dentist Lowrie and her partner in crime were excellent so I'm very happy
Fantastic experience: Staff and dentist were professional, polite and efficient. The practice is well located, clean and friendly. Given details of procedures I can opt for and any issues that might arise. Only down side was the waiting time to have the procedure I decided to go for.
Fantastic experience: Attended as an emergency appointment through 111 excellent friendly staff thorough and helpful. Signed up as a patient there and then
Fantastic experience: Excellent consultation before treatment plan. All the staff are very professional from Dentist,Dental Nurses ,Manager and reception staff All Staff super friendly and accommodating. Special thanks to Dr Smart and Alix so pleased with final result.
Fantastic experience: Actually a genuinely good experience. Staff were really friendly and polite. The facilities are clean, sleek, modern and comfortable. They talk you through your options and there's no pressure to take extra services. I also didn't feel judged, which is really appreciated because for some people going to the dentist is scary but actually this place makes you feel at ease and welcome. So far very happy with my experience.
Fantastic experience: Lovely welcoming dentist.
Fantastic experience: Very helpful and cheerful staff and hopefully all sorted before Christmas
Fantastic experience: A pleasant, welcoming environment and my dentist, Riya, was friendly, professional and thorough with her examination. I was impressed by the x-ray equipment and clear feedback. I am usually nervous about dentist visits but I feel happy about returning for my treatment.
Fantastic experience: Absolutely brilliant! Everyone was very friendly, efficient and experienced. After 15 years away from the dentist due to fear, Lowri and her assistants have taken that anxiety completely in just a few visits ❤️
Fantastic experience: Makes visiting the dentist a pleasure, not something I thought I'd ever say.
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: The dentist practice was very welcoming and also the staff where lovely and supported me through everything and made me very comfortable with my experience
Fantastic experience: Feel so lucky to be a client at this practice. Friendly staff & gentle dentists. Ultra modern & clean. Clear explanation of treatment & charges.
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: I have seen Haris twice recently and on both occasions, he was very patient focused and provides a relaxed environment. All staff were pleasant and I would recommend Smart Smiles to anybody as one of the better practices around.
Positive experience: Very satisfactory. Staff extremley pleasant and helpfull!
Fantastic experience: Excellent service, the staff are so friendly, helpful and informative.
Fantastic experience: Very Prompt,efficient and overall good experience
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team.
Fantastic experience: I found that everyone in the practice was very pleasant and helpful and wasn't waiting to long to be seen
Hi Beryl, Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Fantastic service and very friendly staff. I've always struggled with dentists but here I feel very comfortable and the staff do an amazing job of easing my anxiety. Highly recommended dentist.
Fantastic experience: Absolutely fantastic dentist.The place was very welcoming and the service and treatment I received was amazing. I can't thank them enough as I have a phobia of dentists.
Positive experience: Had a good experience
Negative experience: Awful customer service, excessive costs and no compassion. Do not waste your money here !
Hi Kirsty, we’re sorry to hear you were unhappy with your visit. After reviewing your appointment on 7th November, our clinician was unable to complete the planned treatment due to poor tolerance and ongoing gum inflammation. Time, 40 minutes was spent giving oral hygiene advice and demonstrating brushing techniques which is the basis of improving gum health before continuing with further care.
We understand this may have been frustrating, but we must always act in our patients' best clinical interests and follow best practice. We follow the S3 periodontal pathway, this is the gold standard recommended by the British Society of Periodontology. If you’d like to discuss this further, please get in touch with the practice directly.
— Smart Smiles Team
Fantastic experience: Very good and helpful staff at reception, very good and helpful nurse and very good and helpful Doctors. Everyone is fantasic
Fantastic experience: Excellent service and very nice people. I am a very anxious patient and was put at ease straight away so thank you for that.
Fantastic experience: Attended for check up today, I hate the dentist on general after many bad experiences however the dentist was lovely explained the treatment listened to my concerns and worries. She had a caring nature and I felt at ease with her. I recommend seeing this lovely lady. All other staff were pleasant and helpful
Fantastic experience: Friendly and helpful, very professional like
Fantastic experience: nice polite friendly staff good dentist
Fantastic experience: The reception staff were professional, helpful and very friendly. The practice had a calming atmosphere and was very clean. My dentist took the time to explain the issues I was having with my teeth. He was patient, methodical and put me at ease right away.
Fantastic experience: Amazing so far but I have only just started my treatment
Fantastic experience: Brilliant dentists, calm relaxing and a laugh I see why they call it smart smiles
Fantastic experience: Was terrified of dentists - had to have a few treatments with Rebecca and she was fantastic, can’t recommend everyone there highly enough
Fantastic experience: Staff at reception was very polite and most helpful, my hygienist was thorough & pleasant, I cannot fault my visit today thank you very much
Fantastic experience: Very happy Very easy Very clean
Fantastic experience: Absolutely outstanding service, my dad was treated very quickly and with so much care as he is terminally ill . All staff were friendly and courteous and would highly recommend this dental practice
Fantastic experience: I was very impressed with this, my first visit to Smart Smiles. Everything went really smoothly and everyone was so friendly and helpful. Top marks all round.
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Exceptional customer service. Totally recognised I was in a rush and accommodated everything I needed with efficiency and understanding.
Fantastic experience: Friendly, polite and efficient service thank you.
Fantastic experience: I found my experience with smart smilies from start to finish well deserved 5 star rating . very welcoming staff very well presented building and a very professional dentist. Thank you very much!
Fantastic experience: Check in was smooth and didn’t wait to be called through for my appointment. Staff were pleasant
Fantastic experience: A Very professional service. The dentist and dental assistant were very knowledgable and attentive. Great aftercare advice.
Fantastic experience: Great service from start to finish, shout out to Len, a great dentist with a great manner. I used to be terrifies going to the dentist due to childhood trauma of being strapped down and restrained as a matter of routine for NhS dentist in those days. Everything very high tech and very very minimal discomfort after multiple extractions. Now i relax and any fears have gone. Great team
Fantastic experience: Brilliant! Every step of the way . Staff are so polite and friendly . I would highly recommend.
Fantastic experience: Brilliant can't flot them
Fantastic experience: At very short notice I got to see dentist who examined my mouth abscess and prescribed antibiotics. Very pleased and relieved at the service.
Positive experience: Very professional service frome everyone involved.
Fantastic experience: Quick, competent and reasonably priced. All the staff were well turned out, polite and professional.
Fantastic experience: Friendly and helpful staff. Alix was really helpful and went the extra mile to help me choose the right treatment.Dr Len Smart carried out the treatment and I am thrilled with the results.
Fantastic experience: Lovely surgery and people. Everyone was really friendly. The interior was also very smart & modern.
Fantastic experience: Brilliant team
Fantastic experience: Fantastic experience at smart smiles both staff and dental professionals.
Positive experience: Pleased with the service today. They fitted me in and did the treatment while I was there. Thank you
Fantastic experience: Brilliant dentist very friendly any problems will help you i was terrified but not anymore fantastic dentist.
Fantastic experience: Excellent service up to date equipment and a nice comfortable waiting area.
Fantastic experience: Extremely efficient and very polite! All the staff pleasant and made my visit very pleasurable!! Well done!!
Thank you so much for such a wonderful review Derek, we really appreciate it. Smart Smiles Team
Fantastic experience: Quick efficient and listened to me and understood my apprehension
Positive experience: Friendly and professional. Appointments not always on time but that's to be expected with such a busy practice.
Fantastic experience: I was in Smart Smiles dentist Ebbw Vale on Thursday 2nd of October. I was a little disappointed that my appointment time passed and I was called in 10 minutes late. However I saw Ms Riya Roy who sorted out my filling painlessly and efficiently and was on my way to pick up my daughter with time to spare. Thank you and well done.
Fantastic experience: Friendly and welcoming environment at a very professional practice, all of the staff are lovely! The Dentist, and Nurse who saw me (Len and Alix) were fabulous, very calming, very professional and did a great job at making me feel comfortable and ensuring I understood what needed to happen next. Alix was a great support while I was having teeth removed, the process was over quickly but completed professionally and ensuring I was ok all the way through. This really helped with my dentist anxiety! The dentist is not my favourite place due to some childhood dental experiences, but I have certainly found somewhere I can feel comfortable. Thank you Smart Smiles!
Fantastic experience: Amazing service and very friendly staff that put you at ease
Fantastic experience: This was my first appointment with smiles. I do get quite anxious when I go to a dentist. However everyone was very helpful and polite. No complaints at all.
Fantastic experience: NHS dentists are very hard to come by, I can't praise this practice enough very caring first class service for me and my family
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Negative experience: Not happy have been given a parking charge was not. Warned
Fantastic experience: Just outstanding.
Fantastic experience: Very professional!
Fantastic experience: Staff very kind and friendly.
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Negative experience: Extremely exploitative when it comes to money. They have policies and rates designed to exploit the fact that you have no other cheaper alternatives. I had registered in last July hoping to get dental cleaning done but apparently they don't provide any services without a checkup that costs 50 something pounds. I got it done just so in future I wouldn't have to do it again. I know exactly what I want but I am denied saying it's there policy which is just a stupid reason for we want to get more money out of you. After a year I came for the same dental clean and was again denied saying I have to get the check up done since the last one was a year ago even tho I don't want to. I ask for a direct consult which apparently is priced more expensive then the checkup and cleaning combined which makes it an unnecessarily useless option (if you really cared about the patients, the direct consult would be atleast some pounds cheaper coz there is no practical reason for it to be that expensive other then to exploit money) very bad policies designed to exploit money of you. Staff is good and this review is mainly directed to the owner and the policies they have in place.
Fantastic experience: Pleasant friendly staff make you feel relaxed
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Was very anxious about going but was put at ease
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Very welcoming when you arrive and helpful all throughout your appointment
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Very thorough and professional
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Friendly staff who explained everything
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: All staff very freindly and helpful, from receptionists to dentists. Excellent service.
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Really good she was lovely person really assuring
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Very professional and relaxed. Couldn't fault it. So glad to have found a great practise after moving.
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Its many many years since I attended a dentist, but I must admit it's the best Dentist I have ever seen or been too congratulations
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Staff friendly, helpful and makes you feel at ease. Appointments kept to the correct time preventing you getting anxious
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Staff so proffesional cant do enough for you.Dental practise well needed in the area
Thank you for your lovely review Mark, we're glad that you had a pleasant experience with us. Smart Smiles Team.
Fantastic experience: Friendly receptionists. Very happy with my treatment!!
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Absolutely brilliant, I feared having the hygienist… but Chloe was so gentle, and I was pleased with the results . Thank you Chloe and nurse
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Len and his team are brilliant, made everything quick and easy 10/10.
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Very good experience, very anxious because I hadn’t been to dentist for a long time and they made me feel better
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Negative experience: Really annoyed as I only need to call and change an appointment. No answer on the phone as message says they’re closed for lunch til 2 (it was 2:30). Went down and it’s shut even though says it’s open until 7pm. Why lie? Atleast say times are subject to change or something.
Thank you for your feedback, and we're really sorry for the inconvenience caused. Our practice was closed temporarily that afternoon for essential staff training, which unfortunately wasn’t reflected in our phone message or on our door signage at the time. We understand how frustrating this must have been, especially when you only needed to make a quick change to your appointment.
We’re taking steps to ensure our communication is clearer moving forward, including updating our messages and signage when there are any changes to our usual hours. We appreciate you bringing this to our attention and hope to provide you with a smoother experience in the future.
Fantastic experience: Great dental surgery. Very friendly & welcoming staff & very good treatment. I would highly recommend them.
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Very good service
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Spotless clean receptionist were Great . Dentist & nurse explained everything Good service xx
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Excellent service All the staff polite and efficient in every department Many thanks
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: As always, from the moment you walk in there is a warm friendly welcome from all of the staff. Any treatment is fully explained. I have no hesitation in recommending Smart Smiles.
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Very Good.
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Great place very clean and spacious, very polite staff, absolutely brilliant dentist, extremely excellent service
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Very friendly staff
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Great friendly staff makes going to the dentist a pleasure
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: What an absolute pleasure, everyone is very happy and always pleased to see you, they really make you feel relaxed and comfortable, from the moment you walk in you are important to them.
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team
Fantastic experience: Very helpful receptionist and excellent customer service and care, highly recommended
Thank you so much for such a wonderful review we really appreciate it. Smart Smiles Team.
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