The Priestgate Clinic
Information about The Priestgate Clinic
Opening hours
- sunday: (closed)
- monday: 8:30-17:30
- tuesday: 8:30-17:30
- wednesday: 8:30-17:30
- thursday: 8:30-17:30
- friday: 8:30-17:30
- saturday: (closed)
Welcome to The Priestgate Clinic – a dental clinic with a difference.
Specialist dental expertise and general dental care in a patient-focussed, friendly and positive environment.
Traditional values of professionalism and patient care, coupled with the use of 21st century state-of-the-art technology, in the historic heart of Peterborough.
Our comment from Best Dentists about The Priestgate Clinic:
The Priestgate Clinic is a highly regarded dental practice known for its exceptional service and friendly environment. Clients consistently express their satisfaction with the quality of care provided by the entire team, which includes experienced professionals like Catherine Cousley and Richard Cousley. Many patients appreciate the clinic's modern facilities and the welcoming atmosphere, making dental visits a comfortable experience. The staff's attentiveness and genuine care for patients have been highlighted multiple times, with individuals noting how their nerves are eased during treatment.
Key highlights of The Priestgate Clinic include:
- Professional and friendly staff: The team is recognized for their kindness and approachability, helping patients feel at ease.
- High-quality orthodontic and dental care: Many reviewers commend the clinic for its effective orthodontic treatments and thorough dental procedures.
- Exceptional customer service: The administration team is frequently praised for their organization and responsiveness, ensuring smooth appointment scheduling and patient follow-up.
- Modern technology: The use of advanced technology, such as 3D scanning and quick turnaround for retainers, enhances the patient experience.
Overall, The Priestgate Clinic stands out as a premier dental practice that provides attentive care and effective treatments, making it an excellent choice for anyone seeking dental services.
Services and Treatments
The Priestgate Clinic: Reviews
Fantastic experience: Always very happy with my dentist Victoria Sprinz amazing dentist highly recommend her thank you so much
Fantastic experience: Lovely people great treatment and nice place too!
So pleased that you like are clinic and staff.
Many thanks, Thomasina & the Priestgate team
Fantastic experience: Excellent sedrvice and very friendly staff
Dear Trevor, we're glad that you're pleased with our clinic & staff - we try our best!
Best wishes from the Priestgate team
Fantastic experience: My whole experience with this clinic was amazing, the staff were lovely & friendly, the waiting room is tasteful and has lovely comfortable sofas. My surgeon Clive Moss & his assistant were lovely, taking time to get to know me as a person, sharing some stories, making me laugh and fully putting me at ease. I can thoroughly recommend this clinic as it was a great experience all round.
We're delighted that you had such positive experience Julie Ann, and in fact Clive Moss puts us all at ease!
Best wishes, from the Priestgate team
Fantastic experience: I have had many treatments at The Priestgate Clinic, all of which have been the best possible experiences. Friendly, highly professional people who have given me only the very best of care. From Makos, to Catherine and Stephanie to all of the dental nurses/assistants and reception they are simply the best. I cannot recommend highly enough. From Joy Newman
Many thanks for your kind comments Joy. We'll pass them onto the team, who we also think are a fab bunch of professionals and people.
Best wishes, Thomasina & the whole team
Fantastic experience: 10/10 customer service from Matoula, very kind, warm and happy. Will miss seeing her as my braces are off now, and i’m very pleased with the results from them- thank you Matoula!!!!!!!!!!!! :)
Dear Saira, I really appreciate your kind feedback and look forward to seeing you again.
Best wishes, Matoula
Fantastic experience: Excellent hygienist. Supportive and caring every appointment.
Many thanks for this kind feedback Susan and we look forward to continuing your care.
Best wishes from the Priestgate team
Fantastic experience: It was very good and pleasant thank you
We're pleased to hear that David & many thank for your feedback.
Best wishes, Catherine & the Priestgate team
Fantastic experience: The treatment is always good and the procedure is always explained beforehand.
Dear Dorothy, many thanks for your kind review.
Best wishes, Catherine & the Priestgate team
Fantastic experience: Great team , very happy so far
many thanks from the Priestgate team
Fantastic experience: Unfailingly good service of thighest quality - and I am picky!
Many thanks for your kind praise Benjamyn and we look forward to continuing to meet your expectations.
Best wishes, Catherine & the team
Fantastic experience: Best dental practice ever❤ everyone works as a team. So friendly and reassuring. If you are frightened of dentists this is the practice for you. Catherine the dentist helped me as I had a bad experience from another Peterborough dentist and I never worry now she is fantastic. Kathryn the hygienist is ace your teeth really feel clean and sparkly after seeing her.and the reception ladies are very friendly and welcoming. Best dental practice ever Thank you everyone
Dear Helen. Many thanks for your very kind words. It is always a pleasure seeing you here and glad you have had positive experiences at The Priestgate Clinic. We very much look forward to seeing you again soon.
Best wishes.
The Team at the Priestgate Clinic
Fantastic experience: Excellant practice with superb staff - highly recomended.
Hi Roly,
Thank you so much for your review. This will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Fantastic experience: The hygienist Katharine is the best hygienist I have been to, she always does an excellent job on cleaning my teeth and also my mums. There is also another hygienist called Steph who is also brilliant.
Many thanks for your kind comments Amelia. We also think that Katherine & Steph are excellent hygienists and will pass your feedback onto them..
Best wishes, Richard & the Priestgate team
Fantastic experience: Excellent environment and treatment. After a really poor experience at my local nhs dental practice where you never knew the locum treating you, and where the treatment was of a poor standard, I took the (financial) plunge and moved our family of 5 to Priestgate, which isn’t local. My daughters have both had braces fitted there, and overall we are all very happy with the practice.
Dear Mrs Stevenson, many thanks for our kind comments. We've been pleased to look after your family, in various ways, over recent years and look forward to continue to do so.
Best wishes, Catherine & the Priestgate team
Fantastic experience: Excellent service, minimal wait time, couldn't fault it. Highly recommend
Many thanks for your kind feedback.
Best wishes from the Priestgate team
Fantastic experience: Amazing clinic with the best dentist ever - Catherine Cousley. I can’t recommend her enough. She is not just an amazing dentist, but also an amazing human being. The clinic is nice and clean and welcoming. The other staff are polite and welcoming as well. Thank you and looking forward to seeing you soon.
Many thanks for your kind comments Hristo, you've made my day!
Best wishes, Catherine & the Priestgate team
Fantastic experience: This is by far the best Dental Clinic I have ever attended. I was desperate to see my Dentist as I had had a large old filling at the back of my mouth pulled out by eating toffee.It was 5 o’clock in the evening not to mention a Friday over Christmas week.I rang reception in the off chance that someone would be there and WOW reception answered.The lovely receptionist listened to my plight and rang me back straight away and informed me that although Catherine was gone home she was on her way back to see me! Catherine saw me and filled in my tooth permanently within the hour!I am so grateful to Catherine and her team for relieving my pain so quickly and efficiently .I will always recommend this practice as being very friendly ,efficient, clean and not to mention a pain free experience always due to the expertise of Catherine and the team. Well done all Karen R
Many thanks for your review Karen, and just glad we could help.
Best wishes, Catherine & the team
Fantastic experience: Genuinely the best dentist I have ever been to. He did a fairly major procedure and I didn't feel a thing. Recovery was also very quick. Very very impressed.
Many thanks for your kind words of appreciation Mr Tacticos. We're very proud of Dr Zahid's endodontic skills and will happily pass this on to him.
Best wishes from the Priestgate team.
Fantastic experience: I give Priestgate a top review they are all very kind and caring excellent staff spotless lovely atmosphere friendly staff and highly skilled dentists.I have recently just had an unexpected visit to see Catherine my dentist with a very badly broken tooth, that I didn't think was possible to repair, Catherine did an amazing job as always. I have been a regular patient since they, opened I certainly wouldn't go anywhere else, I can highly recommend this practice you can't be in better caring hands. A big thankyou for all your treatments.
Dear Susan, I'm delighted to read your kind words, and look forward to continuing your care for years to come.
Best wishes, Catherine & the whole Priestgate team
Fantastic experience: Great quality of care and a lovely practice. Glad to have found it.
Many thanks Chris, we're very pleased to receive your feedback.
Best wishes from the Priestgate team
Fantastic experience: I can't speak highly enough of the team at Priestgate. I had not been to the dentist well before covid. Then after covid could not get into an NHS dentist. I carried out lots of searches and reviews, before chosing Priestgate. Best decision I made. They placed me with a dentist that was right for me. Due to my absolute fear of needles. My whole experience has restored my confidence in attending the dentist. Thank you team Andy
We're delighted that you put your trust in us Andy and that we've helped you regain your confidence. I'll pass kind your praise onto Jessica and the rest of our team.
Best wishes, Catherine & the Priestgate team
Fantastic experience: Really good dental practice. Everyone is always really helpful and I feel like they really committed to giving you the best possible care.
Many thanks for your great feedback Ian, on behalf of Ayaaz & Saf who you've seen most recently, plus the whole team here.
Fantastic experience: Excellent service throughout the Practice. So kind and friendly.
Thank you so much for your very thoughtful and pleasing review. This will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Fantastic experience: Very welcoming and friendly practice, especially if you’re nervous. Dr Tilemachos Makropoulos is reassuring and professional, which put me at ease during the consultation I feel confident under his care, thank you so much.
Dear Mrs Stephens, I'm delighted that you've had such a positive experience here and we look forward to continuing to care for you.
Best wishes, Tilemachos
Fantastic experience: As always the customer care is excellent at The Priestgate Clinic. Communication is excellent. Highly recommend.
Many thanks Martin, that's great to hear - we try our best!
Best wishes from the Priestgate team
Fantastic experience: Highly recommend Victoria, and her staff from receptionist to her dental assistant, Victoria came recommended to me and I have been extremely impressed so far, very thorough explaining everything in detail along the way, she also checked for throat cancer and thyroids too, having a loss to throat cancer in my family and being a heavy smoker this meant a lot to me and totally unexpected but very much appreciated, I am actually looking forward to my next visit and starting my plan to have teeth I will happily put on display once again soon, thank you Victoria and your lovely team.
Dear Martin,
Many thanks for your kind review and I'm so pleased that we've exceeded your expectations. Both I and our team look forward to continuing to care for you.
Best wishes, Victoria
Fantastic experience: Customer service has been fantastic in our first two visits. Matoula is very friendly and takes her time to explain the treatments. She recently went out of her way to contact me via zoom when I struggled with my daughter's new expander device. The clinic has a relaxed and friendly feel to it and I look forward to attending in the future for my own dental needs and the completion of my daughter's brace treatment. Many thanks
Many thanks Norah, for your kind words and the 5-star review! It is an absolute pleasure treating Lyla, and we’re very glad to hear you’re happy with her care so far. We're committed to making her orthodontic journey as smooth and positive as possible. Looking forward to seeing her beautiful smile take shape!
Warm regards,
Matoula and the Priestgate Clinic team
Positive experience: I was referred here for a specialist opinion and although i didnt go through with the treatment ( because it was quite expensive) i was treated nicely, polite and professional staff and rhey habe a nice waiting room
Dear Kelly Marie, we're sorry that you were unable to undergo your specialist treatment at the time, but equally very grateful for your kind comments.
Best wishes, the Priestgate team
Fantastic experience: Could not have wished for a better ending to the work that needed doing to my teeth and the denture that made it all worthwhile... Thank you Catherine and to all the team.
It was a pleasure helping you Jason & we're very pleased with your new smile too.
Best wishes, Catherine & the team
Fantastic experience: I've just finished an 18 month orthodontic treatment to correct my bite, including a referral to the hospital for surgery. Every step of the way, Richard and his team have been the epitome of professionalism and kindness. I was initially a bit daunted by the prospect but the team put all my worries to rest and their use of technology for scans and 3D printing aligners/retainers is incredible. Can't thank them enough - it's made a huge difference to my life!
Thank you very much for your thoughtful comments Ed. It's much appreciated, but I couldn't do it without the rest of the team plus our coordinated interface with the surgical team. It's been well worth the effort (and much quicker than the UK average for this combined orthodontic-surgical treatment).
Best wishes, Richard & the Priestgate team
PS I do like my 3D software and printers!
Fantastic experience: I started coming here for my orthodontic braces with Dr. Matoula—super professional and always brings good energy to the room. I’m still in the process, but so far she’s been incredibly attentive to both aesthetic goals and health concerns. Plus, the financial options made it a lot easier to commit. I ended up recommending the place to my mum. Even though it's a bit pricier than her old clinic, it's totally worth it for the quality of care—especially when it comes to oral health. She switched over, saw Dr. Ayaaz, and couldn’t be happier. He was very professional, always offered multiple options, and was especially considerate of her post-cancer surgery recovery. Now she’s got a smile so good, we can’t get her off FaceTime. Amazing team, full of helpful advice and top-tier results. Highly recommend! Big thanks to Dr. Matoula and Dr. Ayaaz.
We're very pleased to see your kind comments Santos, and I'm sure that Matoula will continue to provide excellent orthodontic care for you.
In addition, Ayaaz wishes to respond that it was a pleasure for him to restore your mother's smile aesthetics and function, and he looks forward to seeing her again in due course.
Best wishes, The Priestgate team
Fantastic experience: Huge thanks to Dr. Richard Cousley and his team for their caring, friendly, and professional approach. In my opinion, they're at the forefront of modern orthodontics in the UK. They successfully fixed my anterior open bite, and I can finally eat sandwiches with confidence again!
It's been a pleasure to help you Blair and we're very pleased with your orthodontic results too. Keep enjoying those sandwiches!
Best wishes, Richard & the team
Fantastic experience: Matoula & her brilliant team at Priestgate have been doing a fabulous job looking after both my boys throughout their dental journey. From fixing broken braces to tooth removal, nothing is too much trouble - we really couldn’t ask for anything more! Thank you very much.
We're so pleased to read your kind comments Mrs Deans. We're confident that everyone in our team is here to help and I know that Matoula goes out of her way to 'do the right thing' for all of her orthodontic patients.
Best wishes, Richard (lead orthodontist) & the team
Fantastic experience: Been with them for years for braces, a jaw surgery and a retainer as I’ve had issues with them. Amazing friendly staff and have massively improved my teeth and jaw structure.
So pleased to have been able to help you Jareth and we wish you well with your new smile too.
Best wishes, Richard & the whole team here
Fantastic experience: I cannot thank Mr. Cousley and his team enough for the smile my son has. We started off with missing teeth, extra teeth, several in the wrong place the list goes on. Identification of a tooth that could be transplanted (as embedded) with a surgical team promptly facilitated - just wow! I have an exceptionally proud owner of a beautiful straight set of teeth. Mr. Cousley and his expertise is second to none. I wouldn’t hesitate to recommend him he is a phenomenal orthodontist.
Dear Jenny, thank you so much for your kind comments. I'm really pleased that things worked out so well and that they're fully appreciated with lots of smiling as the end result.
Plus, it was a team effort - I couldn't do these things without everyone else pulling together.
Best wishes, Richard & the Priestgate team
Fantastic experience: Excellent service, professional, polite and competitive prices. I feel very comfortable and have total trust in Ayaaz. All set in a lovely building.
Many thanks for your kind feedback Mr Morley. Naturally, we're delighted that Ayaaz is taking great care of you, and that you like our building too.
Best wishes from the Priestgate team
Fantastic experience: I was referred here to remove my wisdom tooth as I was in constant pain with it. I was booked in for an appointment very quickly to see Mr Moss, who was excellent, he knew I was incredibly nervous and along with the nurse who was assisting, they were patient with me all through the procedure. He removed the tooth very quickly and I am happy to say I am no longer in pain. All of the staff were very welcoming, friendly and helpful. I can't thank you enough.
Dear Natalie, many thanks for your review. We've always thought that Mr Moss isn't just good at surgery, but also at helping people to relax in stressful situations (aided by the rest of the team) - it's his big personality!
Best wishes from the Priestgate team
Fantastic experience: It was my second appointment with Richard he is so good with children (im only 10years old) he explained all very well. I cannot wait to start a treatment with him and straighten my teeth! Thank you Catherine and Lina for looking after my teeth if i could I would go to dentist and have my teeth clean everyday love it All of the staff are really friendly From Pawel
Dear Pawel, I'm really pleased and impressed that you've taken the time to write about your experiences here. We all look forward to caring for you as you grow over the coming years.
Best wishes, Richard and the rest of the Priestgate team
Fantastic experience: The Dentist I normally see, Victoria is only at the practice on Mondays. I had a problem with my gum bleeding for the last couple of days.My husband contacted the clinic, I believe on Tuesday and made an appointment for me to be seen today at 12.10. The young lady dentist and her assistant were so friendly, caring an efficient. I really am very satisfied and grateful for the care I received,
Dear Mrs Bonsor, many thanks for your kind comments. We're so pleased to have helped you out. You've also made our dentist Catherine very pleased to be called a young lady too!
Best wishes, The Priestgate team
Fantastic experience: My daughter has had a long Orthodontic journey but the result has been fantastic. Dr Richard Cousley and his team have been so caring, professional and very helpful when emergencies arise ! I will and have already recommended your practice to friends. Thank you very much.
Many thanks for your kind comments Mrs A. It's been our pleasure, although I suspect that both of us will be pleased if there are no more unexpected sports injuries!
Best wishes, Richard & the whole Priestgate team
Fantastic experience: Had a ct scan there nice place excellent staff would recommend.
Hi John,
Thank you so much for your very thoughtful and pleasing review. This will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Fantastic experience: I have just changed my dentist and my early experiences with The Priestgate Clinic have been excellent
Hi Apollo,
Thank you so much for your very thoughtful and pleasing review. This will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Fantastic experience: My journey with Catherine Cousley has been the most professional, relaxing warm experience. This can’t be said of all Dental practices. Appointments are actually surprisingly something to look forward to. All down to Catherine and the team she has chosen.
Hi Joyce,
What a lovely review; we will be sure to pass on your comments to Catherine and her wonderful nurses. Your review will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Fantastic experience: My Wife & I have been patients at Priestgate Clinic since it opened & with Catherine for many years prior to that. We cannot speak too highly of the professionalism & empathy with which we are always treated.The practice is immaculate & efficient & we would not hesitate to reccomend it to anyone.
Hi Robert,
We will pass on your lovely comments to Catherine! Thank you so much for your very thoughtful and pleasing review. This will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Fantastic experience: Victoria was excellent. My lost filling replaced very quickly and as usual Victoria was very reassuring. Thankyou
Hi Diane,
Your lovely words will be passed on to Victoria. Thank you so much for your very thoughtful and pleasing review. This will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Fantastic experience: Excellent practice and would recommend if you are looking for considered and professional dental care and improvement.
Hi Kerri,
Thank you so much for your very thoughtful and pleasing review. This will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Fantastic experience: Priestgate Dental Surgery is a City Centre location and provides excellent care and gentle treatment where I feel relaxed and respected. It is always a pleasure to visit the friendly staff.
Hi Rupert,
We're so glad you feel relaxed and respected in our lovely clinic. Thank you so much for your very thoughtful and pleasing review. This will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Fantastic experience: Excellent orthodontic care from the team and a great result for my daughter's teeth and smile. we are all happy and i recommend Priestgate to my friends and colleagues. Thank you so much for the brilliant, friendly, professional service and orthodontic work!
Hi Jackie,
Thank you so much for your very thoughtful and pleasing review. This will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Fantastic experience: Fantastic and quick service very tentative
Hi Mel,
Thank you so much for your very thoughtful and pleasing review. This will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Fantastic experience: Victoria is a superb dentist. She is so professional and thorough and is superb at enhancing the cosmetic look of your teeth, always taking great care. She is a lovely, empathetic dentist who you can really relate to. Her assistant, Catherine, is also excellent.
Hi Maryon,
Thank you so much for your very thoughtful and pleasing review. Your lovely words will be passed on to Victoria. This will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Negative experience: I have only been once to Priestgate clinic, but they were unable to help with my complex dental needs. I came in quest of the solution to two matters. the first being to be supplied with a replacement Tanner appliance, but was not given the option of an appointment with the orthodontist. Also on telling the dentist that I am allergic to local anaesthetics i was told that they were unable to take me as a patient., although i have a medical practitioner who is willing to supply the necessary antidote. Thankfully i have since found a dentist who is helping me, although I do have to travel a long way.
Dear Miss Dixon, I'm sorry that we weren't able to meet your expectations and note that we've not seen you since 2022. For clarity, orthodontists don't provide treatment (such as a Tanner splint) for jaw pain problems, so our intention was to save you the effort of needlessly seeing a specialist here.
Unfortunately your apparent allergy to local anaesthetic hadn't been diagnosed by a qualified doctor, and if appropriate this would be managed by specific drugs, and not a homepathic 'antidote'.
Kind regards, R Cousley (Orthodontist)
Fantastic experience: Excellent service by Catherine and also the receptionist who helped me ensure my husband was able to enter the building in his wheelchair. Cannot say how much it made a stressful experience so much easier.
Hi Carol,
Your lovely words will be passed on to Catherine, as well as Anna who was our lovely receptionist. Your review will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Fantastic experience: always very knowledgeable and Mrs Causley always gives the best advice and treatment.
Hi John,
Thank you so much for your very thoughtful and pleasing review. This will be passed onto Dr Cousley, and help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Fantastic experience: Excellent level of dental care. Treatment was explained in detail and delivered without any discomfort.
Hi Vivien,
Thank you so much for your very thoughtful and pleasing review. This will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Fantastic experience: Excellent support.
Hi Chandrachur,
Thank you so much for your very thoughtful and pleasing review. This will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Fantastic experience: Excellent service. Would recommend them highly.
Hi David,
Thank you so much for your lovely review. This will help us to continually improve our service, and we’ll make a donation to the Crisis charity on your behalf too.
Best wishes, Morgan & the Priestgate team
Negative experience: Mr Moss was excellent whilst removing my wisdom. The care I received from all staff at the practice were exemplary
Hi Giuseppina, thanks so much for an amazing review. We were hoping you would be able to change your 1* to a 5*, so that your stars reflect your amazing comments about our staff and service :)
Fantastic experience: Ayaaz is a great dentist, he made me feel really calm and explained each step of the treatment. I would highly recommend Ayaaz and all the team at The Priestgate Dental Practice.
That's great to 'hear' and we really appreciate your feedback Mrs Nevill.
Best wishes from Ayaaz & the whole team here.
Fantastic experience: I have used this clinic for a few years now and it’s always been a nice experience. I have recently had an examination from Ayaaz, who is really friendly and professional, and so are the other members of staff who I have interacted with
Very pleased to see your feedback Stephen and we look forward to continuing to look after you.
Best wishes, Ayaaz & the team
Fantastic experience: Fantastic professional treatment. I have total confidence in Dr Zahid. I have had a revision root canal and crown. No pain at all, either during or after treatment. Would not hesitate to highly recommend Dr Zahid.
Dear Nicola, many thanks for your very positive review. I'll pass it onto Dr Zahid. We too are delighted to have his endodontic skills here - he's a great asset to our specialist team.
Best wishes, Richard & the Priestgate team
Fantastic experience: Another excellent session at Priestgate with Hygeinist Katherine Gosling. Great job as usual, and always with a helpful, patient and welcome tutorial.
That's great to hear - Katherine is a real asset! Many thanks for your feedback Richard.
Kind regards, Catherine C & the Priestgate team
Fantastic experience: Worth more than 5*. I have recently moved to this surgery on reccomendation from a friend. I so wish I had moved years ago, every member of staff is superb along with their skill, care & knowledge. I will also add for similar work they were considerably cheaper than my previous dentist for a far superior pain free service.
Many thanks for your thoughtful review Jacqui. I'm so pleased to have been able to help you and that we've exceeded your expectations. Plus we're very proud of our staff and everything that they do for our patients.
Best wishes, Catherine and the Priestgate team
Fantastic experience: Richard Cousley and his team are really professional and my son has had a problem free journey from start to finish with his Orthodontic treatment. His 10mm underbite has been corrected without surgery and his teeth look amazingly straight and aligned. The payment plan was explained fully at the beginning and so we were aware of costs upfront. Thank you.
Dear Mrs Ratcliffe,
Joshua has been a pleasure to treat and we're delighted that you're both happy with our efforts.
Many thanks for your review, Richard & the Priestgate team
Fantastic experience: Wonderful staff, the work was done flawlessly, I am very satisfied with everything and the result, and the price is very good and corresponds to reality. Thank you
Dear Karolis, many thanks for your great feedback. We think that our staff are wonderful too!
Regards, the Priestgate team
Fantastic experience: The staff here are super thorough in their work and everyone is polite and friendly from the moment you walk in until the moment you leave. Highly recommend
Many thanks for your great feedback Bethany - these are attributes that we strive for, so we're pleased that you've appreciated our efforts.
Best wishes, Catherine, Steph & the rest of the team
Fantastic experience: I brought my son here for a retainer and braces. Having spent time in the US and being used to their private dental treatments, the Priestgate Clinic was very impressive and a step ahead. Sensible and practical adoption of technology such as scanning the mouth for the retainer (no sticky gum impressions), and 3D printing so available next day and quickly reproduced when lost. Very friendly staff with keen awarness of need to educate (and practical demonstration of) how to clean teeth, retainers, braces. Talked through every step of the process when braces being applied. Well designed ambiance. To top it off they actually care what their customers think - as in genuinely care rather than pay lip service. Congratulations on setting up a customer centric business.
Many thanks for your thoughtful review Kieran. You've obviously been paying attention at your son's appointments, and we're really pleased that our advice & efforts haven't gone unnoticed.
Best wishes to you both from Richard & the whole team here.
Fantastic experience: I had an excellent dentist, Ayaaz Ahmed, replace an old & broken crown for me. I appreciated that Ayaaz clearly explained the process and any options to me and took his time to make sure that the crown was the right fit. A very professional service. Would recommend.
Dear Matt,
I'm really pleased that you appreciate our time & services. Both I & the nurses here always aim to ensure that everyone fully understands their treatment options.
Many thanks, Ayaaz & the Priestgate team.
Fantastic experience: So helpful with all of regular my appointments, but especially my recent teeth whitening experience. The manager was incredibly helpful arranging both my consultation and collection appointment. She really went above and beyond to fit me in so I could achieve my desired results before my birthday. I couldn’t be happier - I just wish I’d caught her name so I could thank her properly! Thank you for my dream teeth at 30!
Many thanks Shannon and I'll pass your thanks on to Jana. We're just glad to have helped with your tight schedule. Fortunately, this was possible because we have our own in-house digital lab set-up and everyone's motivated to get things done as part of our team effort!
Best wishes, Catherine, Jana & the team
Fantastic experience: Have used Richard for my daughters and my teeth and super happy with the results. Continue to use them bow for ongoing care. Professional and friendly.
Many thanks Mark. We're pleased to have been able to help you both out, and look forward to continuing your care.
Best wishes, Catherine & the whole team.
Fantastic experience: Was recommended priestgate by a dentist in Canary Wharf and have visited a number of times. Always very professional and comfortable. This time had a filling with Ayaaz Ahmed who was great.
Dear Mr Ward, many thanks for your review & we're really pleased that you've found your treatment here to be as comfortable an experience as it possibly can be.
Best wishes, Ayaaz Ahmed & the Priestgate team
Fantastic experience: Both of my teenagers have had extensive orthodontic treatment at The Priestgate Clinic and I would not hesitate to recommend Richard and his team.
Many thanks for your kind recommendation Mrs Bowden. It's been a pleasure to treat both of your sons.
Best wishes, Richard & the whole Priestgate team
Fantastic experience: Richard and Catherine and the wider team are consummate professionals. They have looked after our 3 children superbly and provided world class dentistry and orthodontics. I could not speak highly enough of them and would never hesitate to recommend them. Whether coming to the rescue in an emergency following a rugby injury or general work… they are both genuinely caring and have always treated my children as if they were their own and the quality of their work is outstanding. You can’t ask for more than that!
Dear Simon, it's been a pleasure to receive your very thoughtful feedback and we're just glad that we've been able to help you all along the way.
Our personal ethos, and that of everyone in our practice team too, is that every patient should be treated as if they're a family member, so it's really pleasing to see when this is appreciated.
Best wishes, Richard, Catherine & the whole Priestgate team
Fantastic experience: Recommend for Orthodontics. Excellent experience and a great result. Friendly and professional team.
Many thanks for your kind feedback Faye. We strive to do our best and It's been a real pleasure to treat both of your daughters.
Best wishes, Richard & the whole Priestgate team
Fantastic experience: What a great dental practice, caring and extremely professional.
We're really pleased that we've met your expectations Sean & thanks for your great feedback.
Regards, the Priestgate team.
Fantastic experience: Everyone has always been so friendly as well as professional and knowledgable. Would recommend
It's great to hear this Laura & many thanks for your feedback. I'll ensure that our other team members are aware since I'm not the only dentist who's been looking after you - it's been a team effort!
Best wishes, Richard & the Priestgate team
Fantastic experience: Great orthodontist for my braces. From start to finish. Any questions I had, Richard would answer them and give me reassurance. All the team around him too provided great service and would highly recommend these guys.
Many thanks Shelley - we aim to please! I'm also glad that you've appreciated our team - they're a great bunch with lots of talent and enthusiasm.
Best wishes, Richard & the Priestgate team
Fantastic experience: I have just had a root canal filling by Dr Zahid and his Nurse. They are an excellent team who are friendly, professional and efficient. They kept me well informed throughout the two sessions. The administration of the anaesthetic was the only time I felt anything - a slight scratch. I have had no complications nor any post procedure pain. The admin team were also excellent with booking , reminders, and general advice. Outstanding service, highly recommended. Thank you.
Dear Chris, thank you for your glowing review! We’re thrilled to hear that Dr Zahid and our team provided you with outstanding service during your root canal procedure. We appreciate your feedback and look forward to serving you and other endodontics patients in the future.
Best wishes, the Priestgate Clinic
Fantastic experience: I want to say a Big Thank you, for Richard Cousley and all his team, guys you are the best, honestly! I have had an orthodontic treatment in this clinic, and can't describe in words, how happy and thankful I am for you, especially for Richard. Thanks for all staff, you are truly amazing, meeting customers with smile all the time, very friendly, and very supportive. I am very happy, and I highly recommend this clinic to everyone.
Many thanks for your kind feedback Evelina and I'm truly pleased to 'hear' that we've made such a difference for you. I couldn't have done this on my own, and will happily pass on your thanks to the rest of the Priestgate team.
Best wishes, Richard
Fantastic experience: I decided to call this surgery after a recommendation and was not disappointed, the staff are polite, friendly, efficient and kind from the moment you walk in. I certainly feel I made the right decision.
We're glad to have been able to provide you with as pleasant a dental journey as possible Linda.
Best wishes, Jessica, Catherine and the whole team
Fantastic experience: Fantastic dental clinic. Everything is very easy, straightforward and simple. The clinic itself is lovely, modern and clean. The staff are very helpful and friendly. I had fixed braces for the best part of two years, and so I’ve visited The Priestgate Clinic a fair few times over this time, and I honestly can’t fault them on anything.
thanks Ellie, we really appreciate your feedback and are certainly pleased to have met your expectations.
Best wishes, Richard & the rest of the Priestgate team
Fantastic experience: I have just completed my orthodontic treatment and am delighted with the results. Richard's attention to detail is very reassuring and I can't recommend the clinic highly enough. Thank you so much
Many thanks Nikki - it's been our pleasure.
Best wishes, Richard & the Priestgate team
Fantastic experience: Before last year, I hadn’t visited a dentist since I was a young child (I’m now almost 30). I have a very severe phobia of the dentist due to an accident and dental trauma when I was younger. So as you can imagine, looking for a dentist that was able to deal with this and put me at ease was my top priority. Upon reading reviews, I contacted Priestgate and from the very start they were accommodating and kind, breaking my treatment down in to smaller appointments so I didn’t get overwhelmed, because as you can imagine, after such a long time of no dental visits, I needed a fair bit of work doing. Catherine has been absolutely fantastic. Kind, caring, and understanding of my phobia without making me feel childish. Catherine has put my well-being at the forefront of my care, on multiple occasions even changing the treatment plan last minute to accommodate my anxiety. I couldn’t ask for a better dentist, and the fact that I can even have dental work done is something that I never could have imagined, and without sounding too cliché, it has changed my life. The state of my dental health was something that caused me daily worry before. Thank you so much to Catherine and the team, and if anyone reads this because they’re in the same situation I was, then I hope you reach out to Priestgate as you won’t regret it.
Thank you so much for your very thoughtful review Hannah. It means a lot to me and the whole team here - it's what we're here for and we look forward to helping you further over time.
Best wishes, Catherine & the Priestgate team
Fantastic experience: An excellent establishment and professional staff! I am very grateful for keeping me at ease during my appointment as I do get some anxiety in the operating chair. Keep up the great work, it is much appreciated!
it's been our pleasure to help you feel more relaxed - we know that many people don't like coming to the dentist!
Best wishes, The Priestgate team
Fantastic experience: Had a great experience with Sarfaraaz Zahid he done wonderful job on my tooth. I have been somewhat unsure of my normal dentist and will try to move 100% across to Preistgate
Thank you for taking the time out to leave us a review. We are thrilled to hear that you’ve had a great experience with our Endodontist Sarfaraaz Zahid and we appreciate your trust in our clinic. Our team are committed to delivering exceptional service within a comfortable environment for everyone.
Kind regards, Richard Cousley & the Priestgate team
Fantastic experience: I made an appointment for my daughter after struggling to get answers from our NHS Orthodontist as to the best course of treatment for her. At the very first consultation X-rays and a 3D scan were taken to identify exactly what was going on with her teeth and a treatment plan was explained there and then. Within a week a brace had been fitted and we saw significant visible improvements within days of this. After struggling for over two years we could not believe how quickly this happened and my daughters mental health improved literally within days. I have since taken my other daughter for a consultation which identified issues with a tooth within the palette (which isn’t visible) resulting in an extraction to try and help the adult tooth to move back on course. I cannot recommend this practice and their staff enough, my only regret is that I didn’t take my daughters there sooner.
Many thanks for your kind and thoughtful review Mrs McDowie. I'm really pleased that we've been able to quickly help both of your daughters and that this is making such a difference already.
We aim to provide effective treatment as to deliver it as quickly as possible, avoiding any delays or indecision wherever possible. Many thanks for recognising this.
I look forward to continuing your family's treatments, and to their final results.
Best wishes, Richard Cousley & the whole Priestgate team
Fantastic experience: My 13 year old son saw Sarfareez yesterday for root canal treatment. He was immediately put at ease and had a pain free and very comfortable experience. Both he and the accompanying nurse were absolutely great with him and me, his Mum. Thank you so much for your professional but very friendly manners. I would recommend this practice highly.
Many thanks for your kind feedback. I know that Sarfareez loves his endodontics specialty and helping patients both young and old.
Best wishes, on behalf of Sarfareez, his nurse Thomasina & all of the team here.
Fantastic experience: Seriously the best dentist practice I’ve ever used. Very professional and friendly. I’ve had a lot of dentistry lately and every experience has been excellent and most importantly painless. They have treated the whole family with various treatments over the past 5 years and I can’t praise them enough. Fantastic practice.
Many thanks for your kind comments Lisa. I write on behalf of my colleagues who've also been treating your whole family, to say that it's been our pleasure.
Best wishes, Richard & the Priestgate team
Negative experience: Don’t bother! Not as good as as it used to be. Orthodontics part ( private not NHS) us probably still good but dentists are not. Rude receptionists. Send a child for a scale and polish and she got sent off with a check up! This so called appointment had been cancelled and rescheduled by priestgate twice before. Wasted 2 hours of school time for no good reason. My own experience isn’t much better. A filling placed by Zoe at Priestgate had to be replaced within 10 months. Rushed work. If you want quality dental work - keep looking. Unfortunately, Priestgate Clinic isn’t it anymore. They used to have a great management and everything was run very smoothly. Shame really
Dear Ms Veidemane,
Thank you for your feedback. We are keen to ensure that the correct care is provided for every patient's individual needs and I've checked with our staff regarding your comments. I am reassured that they have all acted in a professional manner today. In addition, the check-up that you've mentioned, performed by an experienced dentist, was clearly detailed and entirely clinically appropriate, contrary to what you may claim.
It appears that we're unable to meet your expectations and wish you well in the future.
Yours sincerely, Richard Cousley
Fantastic experience: I was a really nervous patient, having had a frightening experience at a young age, but everyone was/is so lovely here. Catherine is very patient and gentle and she explained every step to me. No more nerves! Staff are really friendly and welcoming can't thank everyone enough
Dear Lesley, I'm so pleased that we've helped you overcome your fears and many thanks for your kind comments.
Best wishes, Catherine & the Priestgate team
Negative experience: Contacted the receptionist in this clinic by email to check if Dr Cousley can provide me with an orthodontic assessment and recommend treatment options in a letter. The receptionist asked me to call. I call straight after, she goes " how can I help you?" and she appears to have no clue as to what I am talking about. So I explain my request again, not once but MULTIPLE times, for her to keep insisting that I should come to the consultation and take up the issue with the Dr Cousley, she just seems not bothered, and refused to ask him to make sure he can provide a second opinion with treatment recommendations in a letter. After I insisted and requesting she shows my email to him, she said she will check with him and email me next day. Next day, she emails saying because I am not local, "he can not refer me for surgery"! and she cancelled the appointment. If he read my email and if she understood my request, she will soon realise "I never asked to be referred for surgery"! Again showing she understood nothing of what I was requesting! I messaged her again explaining, yet again, I was looking for a second opinion consisting of an orthodontic evaluation and recommendations of treatment options. She replies saying I did show your email to Dr Cousley, and he can not offer you any help or surgical treatment!. Yet again showing she has no clue of what I am asking! I have also noticed either she does not understand English very well, or she has some issue grasping what it is being asked of her, and you have to ask or explain multiple times. I should add I contacted other clinics and their receptionists had no issue understanding my simple request of wanting an orthodontic assessment and recommended treatment options in writing. None of them understood "recommending treatment options" as "referral for surgery", and none of them said: "our orthodontist can not offer you any help!." She also seems to change the story. At first she told me "Dr Cousley can not refer for surgery because you are not local" to later say: " Dr Cousley advised that he won't be able to see you for the consultation as he will not be able to provide any help or surgical treatment because you are not local"! So according to this clinic, unlike other clinics, you can not have consultations or receive any other treatment apart from referral to surgery unless you are local!!! Another serious problem with this clinic is that you can not contact anyone else in the clinic as only this receptionist answer emails or calls! I am really lost for words at the appalling customer service I have received from this receptionist! It is also a shame as I was looking forward to getting an opinion of a renowned expert in the field, only to be turned away by a receptionist who does not seem to be bothered!
Dear Ms S,
I've reviewed the email correspondence and dialogue between you and our reception team and wish to clarify the facts.
You specifically requested a written clinical report and to discuss possible surgical treatment. This receptionist spoke to me and I confirmed that I neither provide a report service nor undertake medicolegal work. I also confirmed that the two consultant surgeons who I work with would be unwilling to consider jaw surgery for anyone who doesn't live locally (for reasons of clinical care). We simply wished to avoid you wasting your time and money travelling from London unnecessarily. I'm sure that there are plenty of orthodontists in London who can provide such services.
We value both the efforts and wellbeing of our staff and will use your feedback to improve communication.
Yours sincerely, Richard Cousley
Fantastic experience: I've been with The Priestgate Clinic since it opened and I've had my braces done here, as have both my girls (as well as our regular dental work). Delighted with the results. Richard, Catherine and the whole team are all fantastic. I can't recommend it highly enough!
Excellent Emma, we're so glad to have met expectations for all three of you
Many thanks, Richard & the whole team
Fantastic experience: I had my brace fitted aged 13 and it was on for 18 months. I cannot thank Mr Cousley enough for the fantastic job he has made of my teeth. My teeth started off being all over the place and I needed some removed. They are now incredible. Nothing was too much for the team at Priestgate and I would highly recommend them - and have done - to all my friends.
I'm really pleased to see your great recommendation Ted & also to hear that you're using your new smile all the time! Look after your retainers & the rest is easy!
Best wishes, Richard & the whole team
Fantastic experience: Really good service- Catherine and her team have always been able to fit me in and see me any time I had a concern. She has a very pragmatic approach to problems and the patient's wellbeing is always her priority. I have nothing but good things to say about the clinic.
Many thanks for your kind and thoughtful review Silvia. I'm particularly pleased that you appreciated our approach to meeting each individual patient's needs and aspirations.
Best wishes, Catherine & the team
Fantastic experience: I was recommended to the clinic for a wisdom tooth extraction following a particularly traumatic extraction on another tooth. I could not recommend Jess and the clinic more highly. As a very nervous patient they were sensitive and encouraging every step of the way, the extraction itself was swift and expertly carried out and the recovery so far has been textbook. If you are worried or concerned I would absolutely recommend both the clinic and Jess.
Dear Jemma, thank you for your very kind review. I'm so pleased that your experience here made you feel at ease and exceded your expectations. It's been a pleasure being able to help.
Best wishes, Jessica
Fantastic experience: The team has been absolutely magnificent and patient with me throughout the whole orthodontic process for over 5 years despite my difficult case. I have always felt reassured and I’m extremely happy with my smile and jaw and the final results are outstanding. I could not recommend them more. Thank you.
We're really pleased that you're so happy with our team care plus your outcome.
Many thanks, Richard & the Priestgate team
Fantastic experience: My recent dental surgery at the clinic was undertaken by an extremely professional team which gave me all the support and reassurance I needed. I have always been “frightened of the dentist” but they spent the time before, during and after the treatment to ensure I was both comfortable and fully understood the process throughout. They even called me the following day to check my recovery. Prior to the treatment I had consultations with two other clinics, neither of which gave me the confidence to proceed. I have no hesitation in recommending The Priestgate Clinic.
Dear Mrs Beeby,
Many thanks for your review. We're delighted that you've had such a favourable recent surgical experience at the Priestgate Clinic. We aim to look after our patients before, during and after such treatment episodes and are glad that this has helped you in your treatment journey.
Best wishes, Emiliano, Catherine and the whole nursing team
Fantastic experience: I was originally referred to Priestgate for orthodontic work, but was so impressed that I moved there for general dentistry shortly afterwards too. I used to think that a dentist was a dentist and there couldn't be much difference between them, but two-and-a-bit years later I'm happy to admit that I was wrong and I'm also very happy with my teeth Everyone there is so consistently lovely, everything seems so joined up and professional, and frankly it is all notably better than the previous practice that I used to go to, so I would absolutely recommend Priestgate and just wish I'd known about them sooner!
We're really grateful for your thoughtful comments Ady, and especially that our unique integration of specialist and general dental care has been so helpful for you.
Best wishes, Richard, Jessica & the whole Priestgate team
Fantastic experience: A beautiful clinic with a friendly, happy team. Jessica was my dentist and she was lovely and I felt in safe hands.
Thank you so much for your kind review Laura. It was a pleasure to meet you and I'm so pleased you felt comfortable. We look forward to seeing you again.
Best wishes, Jessica & the Priestgate Team.
Fantastic experience: Excellent orthodontics for my children’s teeth. Always friendly and helpful. Highly recommend.
Many thanks for your kind feedback Jenny, that's what we're here for.
Best wishes, Richard & the team
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