
mydentist, Palmerston Road, Portsmouth

Information about mydentist, Palmerston Road, Portsmouth
PO5 3QQ, Southsea
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: 9h-15h
Welcome to mydentist, Palmerston Road, Portsmouth. Along with the full range of NHS dental services, you'll find a great selection of private and cosmetic treatments, including teeth whitening and dentures. The practice also offers myoptions, which is unique to mydentist. Whether you want a check-up, an urgent appointment, treatment or even a complete smile makeover, myoptions can provide this at an affordable price. We offer implants and have a qualified implant dentist in practice. The practice is easily reached by car and there is a public car park to the side of the building. We are currently accepting new patients, so why not get in touch with us by phone or email now to see how we can help you. We look forward to welcoming you.
Our comment from Best Dentists about mydentist, Palmerston Road, Portsmouth:
mydentist, located on Palmerston Road in Portsmouth, is highly regarded for its exceptional dental care and professional service. The team consistently creates a welcoming atmosphere, making patients feel comfortable and at ease during their visits. Many customers have praised the friendly nature of the staff, including dentists like Omid and Dovile, as well as dental nurses like Beth and Millie, who are known for their professionalism and attentiveness.
Some highlights from patient experiences include:
- Warm and Supportive Environment: Patients describe feeling welcomed and cared for, especially those who are generally anxious about dental visits.
- Thorough Explanations: Dentists take the time to explain procedures clearly, ensuring that patients understand what to expect during their treatment.
- Highly Skilled Team: Many reviews commend the dental team for their expertise and the high quality of care provided, with a focus on patient comfort.
- Efficient Service: Visitors have noted punctual appointments and efficient treatment processes, which contribute to a positive overall experience.
Overall, mydentist at Palmerston Road is seen as a top choice for dental care in Portsmouth, with numerous recommendations from satisfied patients who value both the professionalism and the friendly demeanor of the staff.
Services and Treatments
mydentist, Palmerston Road, Portsmouth: Reviews
Fantastic experience: Omid made me feel so comfortable and was extremely helpful. He was very supportive as I was very anxious.
Hi Caroline. We are so pleased to hear you felt comfortable and found the service extremely helpful.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very good.examination and a couple of problems teeth identified with.an.initi treatment plan in.place to preserve two teeth.
Thank you for your positive feedback, Michael. We are happy to hear about your great experience with Omid and Beth at mydentist.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Just like to say that Omid and Beth were very professional and kind to me today whilst having a filling
Fantastic experience: Very nice and welcoming,from the dentist Dovile and her very friendly assistant Beth to the receptionist Dove. Keep up the good work
Thank you for your kind words about our team. We're thrilled you had a positive experience with Dr. Dovile, Beth, and Dove. Your comfort is our priority, and we'll continue to provide excellent care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Outstanding service. Very pleased with my results. Thank you so much to Dovile Dromantaite, who did a wonderful job.
Your 5-star review is very much appreciated.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Really nice practice. The receptionists are always so friendly and understanding. I have Ruby as my dentist and she is the same. Would recommend if you are a nervous patient.
Hi Lynn. We are pleased to hear about your positive experience with our friendly receptionists and also Ruby. Thank you for recommending us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: My dentist, Dovile (Dove), and her dental nurse, Beth, are an amazing team. They are both so professional and create a great atmosphere, which is perfect for someone like me who is nervous about injections. Beth's kindness and care make the whole experience so much easier. She is truly the best at what she does. Dovile is a highly professional and perfectionist dentist so I know I’m getting the best care possible and that my fillings will last. Even though my teeth are difficult and can be stressful to work on, she always handles the challenge with skill and confidence. Also, the entire team (sorry I don't know all your names) is very welcoming and professional.
Hi Evelina. We are pleased to hear about your positive experience with our team. Thank you for highlighting their professionalism and care. We're especially pleased to know that Dovile and Beth have made your dental visits more comfortable, particularly given your nervousness about injections. It's wonderful to hear that you feel you're receiving the best possible care, even with challenging dental work. We appreciate your kind words about our entire team's welcoming attitude and will be sure to share your feedback with everyone.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I am currently being prepared to have a tooth fitted. There'll be a few more visits, but thus far - the being looked after by the team at the surgery was perfect. Everything was set perfectly, friendly, caring, welcoming and of course - very professional. I felt, feel, in good hands.
Hi Helga. We are pleased to hear about your positive experience with our team. It's wonderful to know that you felt well cared for during your visit. We strive to provide a friendly, welcoming, and professional environment for all our patients, and we're glad this was reflected in your experience. Thank you for trusting us with your care, and we look forward to continuing to provide you with excellent dental services during your upcoming visits.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I would like to thank all the staff at my dentist for their friendliness and professionalism. Highly recommend.
Hi Carlo. Your positive feedback about our staff's friendliness and professionalism means so much to us. Thank you for recommending us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Professional,welcoming staff in a clean and calming environment.
Thanks for highlighting our professional staff and calming environment. We appreciate your positive feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: All staff at the practice are friendly, professional and efficient. They put you at ease. The surgery is kept clean.
Hi Astrid
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Would highly recommend. I’ve had an amazing dental journal here! Dove, Phoebe and Beth are so lovely, kind and efficient. They always made me feel welcomed and comfortable. Thank you!
Hi Lottie. We are pleased to hear about your amazing dental journey! Thank you for recognising our team's welcoming care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Really friendly and efficient. Would highly recommend this dentist.
Thank you for recommending us. We appreciate your kind words about our friendly and efficient service.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I had a fantastic experience getting my aligners fitted! From the moment I walked in, the atmosphere was welcoming and professional. The dentist was incredibly knowledgeable, explained everything clearly, and made sure I was comfortable throughout the process. I really appreciated how thorough they were in ensuring a perfect fit. A special mention also goes to the nurse, who was just as wonderful—friendly, reassuring, and attentive. Together, they made what could have been a stressful appointment feel smooth and even enjoyable. I'm really happy with how everything went and excited to start my aligner journey. Highly recommend!
Hi Lynda. We are pleased to hear about your fantastic aligner fitting experience! Our team's thorough approach and welcoming atmosphere made your journey smooth and enjoyable. We're especially pleased that you found our dentist knowledgeable and clear in their explanations, and that our nurse was friendly and reassuring. It's wonderful to know that our efforts to create a comfortable environment were successful, turning what could have been a stressful appointment into a positive one. We're excited for you as you begin your aligner journey and appreciate your kind recommendation. Thank you for taking the time to share your experience with us!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Omid and Beth have been taking care of my son's teeth. They work amazing together! Take the time to explain procedures and provide support and reassurance throughout. I asked my son if he wanted to add anything to the review and he said "best dentists ever!"
Hi Nicola. We appreciate your trust in our team and are grateful for your kind words. It's heartwarming to hear that both Omid and Beth have made such a positive impact on your son's dental experience. We always strive to provide thorough explanations and support throughout each procedure, and we're glad that your son had such a positive experience with us. Your son's comment about us being the "best dentists ever" brings a smile to our faces and motivates us to continue providing exceptional care. Thank you for choosing our practice for your family's dental needs.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent treatment from Dr Omid assisted by Beth; very caring and professional, putting me at ease. I shall continue with their care in the future and highly recommend them. I returned in August 2025 for replacement of a broken crown and experienced the same high standard of treatment. We even managed to have a laugh in the middle of the process!
Hi Elizabeth, Thank you for such a wonderful review and recommendation. It is very much appreciated. I am so very pleased to read your positive comments for Dr Omid and the practice team.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent service. Punctual appointment, and professional staff. 2nd punctual appointment to have a filling was outstanding. Omid and Beth worked as a team. I was dreading the work but there was no discomfort felt at all. Well done and thank you.
We are happy to hear about your excellent experience! Thank you for recognizing our punctual, professional team's outstanding work.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I find Win to be a professional and kind. He had lots of advice and was very gentle when he cleaned my teeth.
Hi Jo. We are pleased to hear about your positive experience with gentle and thorough care that explains procedures clearly.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Francisco and his nurse were great! Thank you so much Phoebe for helping ease my anxieties and being so helpful with advice for my wisdom tooth! The reception staff were nice and friendly and very helpful! I believe it was Tina and Millie. Thanks all at mydentist palmie road!!
Hi There. We are pleased to hear about your positive experience! Thank you for recognising our team's care and professionalism.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Dove and Beth were both very friendly and the treatment was thorough and not at all uncomfortable. Highly recommend this dentist.
Thank you for the feedback. We're delighted our team provided thorough, comfortable treatment and you'd recommend us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Such excellent service from all the team at Southsea. Dove is an absolute perfectionist who I can tell really enjoys doing her best work. Beth is wonderful and intuitive about your comfort levels. Millie is so personable, remembers who you are and makes you feel at ease. I highly recommend this team of professionals!
Hi Sarah. Thank you for highlighting our team's dedication. We're pleased that you had a positive experience with Dove, Beth, and Millie. Their commitment to patient care and comfort is appreciated, and we're glad it shines through in their work. Your recommendation means a lot to us, and we look forward to continuing to provide you with the best dental care possible.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Omid, Beth and Millie always deliver a great service in a friendly manner. Always welcomes with smiles and all procedures explained in detail. Always happy to go back to myDentist in Palmerstone road.
Hi Oli. Thank you for your wonderful feedback. We're pleased you appreciate our friendly service and detailed explanations. It's great to hear that Omid, Beth, and Millie have made such a positive impression on you. We always strive to create a welcoming environment and ensure our patients fully understand their procedures. We're glad you feel happy to return to our practice on Palmerstone Road. You are welcome back anytime!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Have been going to this dentist for a few years now and they are good every time. Had a few treatments with Omid and Beth recent who did a great job. Fairly expensive (spent around £1300 for 5 fillings) but then there aren’t any NHS dentists in Portsmouth
Hi Benjamin. We are grateful for your continued trust and positive feedback about your treatments with our team.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I recently had a visit with my dental hygienist, and I couldn’t be more pleased with the experience. From the moment I walked in, the atmosphere was calm and welcoming. My hygienist was not only friendly and professional, but also incredibly thorough. She took the time to explain each step of the cleaning process and answered all my questions with patience and clarity. What really stood out to me was how gentle she was during the cleaning. My teeth feel amazingly clean, and I didn’t experience any discomfort at all. She also gave me helpful tips for improving my home care routine without being pushy. It’s clear that she genuinely cares about her patients’ oral health and comfort. I left feeling refreshed, informed, and confident about my dental hygiene. Highly recommend! They were so welcoming, patient, and kind — taking the time to explain everything in a way that made the kids feel comfortable and even excited about their visit. It’s not always easy bringing little ones to the dentist, but their friendly approach and gentle care turned it into such a positive experience. I’m so grateful to have found such a supportive team who clearly care about their patients. Highly recommend to any families looking for a fantastic dental practice in Southsea!
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Dr Omid and Beth always making me feel safe and comfortable when I’m at the dentist! Thank you for looking after my teeth :))
Hi Maya. Thank you for sharing your positive experience! We're pleased our team helps you feel safe and comfortable.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Omid & Beth are a great team. Omid always gives professional care and Beth is a very caring nurse who puts you at ease. Nadassah (hope I spelt that ok!) is a polite & friendly Receptionist. Thank you all for another reassuring visit.
Hi Penelope. Thank you for highlighting our team's professional care and caring approach. We appreciate your kind words about our staff.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I was treated by Omid, Beth and Tina. The results were amazing, far better than I had imagined. Would highly recommend this dentist! Thank you for giving me back my smile!
Hi Luke. We are pleased to hear about your amazing results! It is amazing to know we could give you back your smile.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I recently had my first appointment with Win & Millie and, as someone with a long-standing fear of dental visits due to a bad experience in childhood, I couldn’t have asked for a more positive experience. They took the time to explain everything they were going to do before starting and kept me informed throughout the entire appointment. This gentle, step-by-step approach really helped me feel calmer and in control. Their care, patience, and clear communication have gone a long way in rebuilding my trust in dental care. I left feeling relieved, reassured, and even a little proud of myself — something I never thought I’d say after a dentist appointment. Highly recommend to anyone who feels nervous about seeing the dentist.
Hi Marika. We are pleased to hear about your positive experience at our dental practice. It means a great deal to us that we were able to help you feel calmer and more in control during your appointment, especially given your previous anxiety about dental visits. Our team is committed to providing gentle, patient-centered care, and we're glad that our step-by-step approach and clear communication made such a difference for you. Thank you for trusting us with your dental care, and we look forward to continuing to support you in maintaining your oral health.
Kind Regards
mydentist Patient Support Team
Fantastic experience: A different dentist this time names Ruby who was very patient and gentle (as I’m a nervous patient) encouraged me to see hygienist as very much needed but my worst nightmare. Millie the dental nurse was amazing at reassuring me and suggesting how my anxieties could be worked through. Managed to see hygienist Win who was wonderful and talked me through everything. As promised Millie stayed with me and constantly checked up on how I was doing. You are amazing and Thankyou
Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well and that you would recommend us.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Everybody is very friendly and professional, thank you, especially Carly and her dental hygienist nurse.
Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Positive experience: Staff are friendly and efficient. The hygienist staff were particularly great, explaining the procedure and carrying it out nice as swiftly. I would say allow extra time when visiting, because the appointments didn’t run to time and I was delayed by 20 mins.
Your positive experience means everything to us. We appreciate your patience with appointment timing and will work to improve scheduling.
Kind regards,
Julie - mydentist Patient Services Team Leader
Fantastic experience: Great service today looking after a nervous Alfie with a chipped tooth. Thanks Beth and Omid.
Thank you for taking the time to share your positive experience with our caring team today. We're glad to hear that Beth and Omid were able to provide great service and help Alfie feel comfortable during his visit for his chipped tooth. We understand that dental appointments can be nerve-wracking for some patients, and we always strive to create a calm and supportive environment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Honest opinion from Omid for any treatment required and associated costs on what work is required, Beth's personality puts you at ease straight away, so if you're nervous about dentists and treatments this is the place to go
We are utterly delighted to hear about your positive experience with our honest approach and welcoming atmosphere.
Positive experience: I appreciated Omid’s down to earth advice regarding a problem I have with receding gums and the information he gave on options available.
We appreciate you taking the time to leave a 4-star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Honest and good communication, thinking with the patient. Definitely recommend. Excellent service from Beth and Dove!
Thank you for taking the time to leave us a 4-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Have been going there for the last few years and seeing Omid and Beth and theyre very friendly and professional and Tina at the desk is very helpful
We are thrilled to hear about your positive experience with our team over the years. Thank you for your loyalty. It's wonderful to know that Omid, Beth, and Tina have provided you with friendly, professional, and helpful service. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Friendly no messing appointment was quick …nothing more to say but top top marks
Hi There. Thank you for the wonderful feedback! We're pleased our friendly team provided quick, efficient service. Your top marks mean everything to us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: We’ve been going to My Dentist for sometime, they’re great there especially Omid & Beth who’ve been our dentist crew for a few years. Definitely recommend them.
Hi Tracey. Thank you for taking the time to share your positive experience. We appreciate your continued trust and recommendation.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Work carried out satisfactorily, with no after effects.
Hi Brian. We are really happy to hear that your treatment went so well. Thank you for your 5 star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very satisfied with my appointment with Dovile Dromantaite, listened, explained clearly and was attentive to details, giving me confidence that I am getting the care I need. Thank you.
Hi Julie. We are pleased to hear about your positive experience. Thank you for recognising the attentive care and clear communication provided.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Everyone at the surgery is a perfect blend of professionalism and friendliness
Thank you for taking the time to leave us a 5-star review.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: The only place to go, have had years of unpleasant experience with dentists,but have found a place worthy of recommendation, now see Francisco since saiad retired the service is still the best and would recommend him to everyone.and Carly the hygienist
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: I have had to visit this practice on a number of occasions recently following an accident and can honestly say that my treatment has been exemplary. All the staff from the dentist (Omid) the dental nurses and the reception team have been unfailingly kind and sympathetic and I cannot speak highly enough of their attitude. I am so grateful and cannot thank them enough for giving me back my smile!
Hi Thirza. We are pleased to hear about your positive experience following your accident. We appreciate your kind words about Dr. Omid, our dental nurses, and reception team. It's heartening to know that their kindness and sympathy made a difference during your treatment. We're grateful for your feedback and are so pleased that we could help you regain your confidence. Your smile is important to us, and we're honored to have played a part in bringing it back.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I was very pleased with the excellent care that I received.
Hi Fran. We are happy to hear you were pleased with the excellent care you received. Thank you for your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: A very good dentist. The staff were very helpful and kind. They even carried my rollator up the stairs.Thank you.
Hi Michael. We are pleased to hear about your positive experience! Thank you for recognising our helpful and kind staff. Your 5 star review is appreciated.
Kind Regards
mydentist Patient Support Team
Positive experience: Needed an emergency appointment. Phone was answered was put on hold then call was cut off after 30 secs. Re-dialled and was placed as number one in the call queue. Gave up after 8 mins. Tried later on with same result. Not impressed! Following day, same time, got through straight away and appointment arranged.
Hi Stephen
Thank you for taking the time to leave us a 4 star review. We look forward to welcoming you back to the practice for your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Can you believe a visit to the dentist cheered up a Friday afternoon! Beth happy as always, Omid professional as always and I got to meet a gentleman 10 days from his 101st birthday, just having had a wisdom tooth out giving advice to a young lad about cleaning his teeth before he goes to bed, perfect.
Hi Nick. We are pleased to hear your Friday afternoon was brightened! Thank you for recognising our team's dedication to excellent care. It's wonderful to know that Beth's cheerful demeanor and Omid's professionalism made such a positive impact on your visit. We're glad you had the opportunity to meet our remarkable 101-year-old patient and witness the valuable advice being shared. Your experience truly captures the warm and caring atmosphere we strive to maintain in our practice.
Kind Regards
mydentist Patient Support Team
Positive experience: Good reception. Hygienist was superb. I dislike the idea of having to fill in a long medical questionnaire every time before the appointment. A more appropriate questionnaire should ask what has changed the since the last appointment.
Hi Jaya. We are happy to hear you found our reception good and hygienist superb. We understand your feedback about the questionnaire process and will look into streamlining this part of the appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: All staff very approachable and polite. Always feel welcome, and managed to sort out an emergency treatment. Ruby was great, thank you.
Hi Ken. We are pleased to hear you felt welcome and received great emergency treatment from our approachable, polite staff. Your 5 star review is appreciated.
Kind Regards
mydentist Patient Support Team
Fantastic experience: A very professional service from when I booked the appointment to seeing Carly, the hygienist. Carly explained everything that was going to happen and it was very relaxed
Hi Tony. We are pleased to hear about your professional experience with our hygienist. Thank you for highlighting our relaxed approach. We appreciate your 5 star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: All good - great communication before appointment. Friendly staff - so no complaints from me
We very much appreciate your 5 star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Had a very good dental experience at my dentist Palmerston road all the stuff are professional, very polite and helpful. I would highly recommend their services.
Hi Kirstie. We are pleased to hear about your positive experience. Your feedback about our professional and helpful team is appreciated. Thank you for the recommendation.
Kind Regards
mydentist Patient Support Team
Positive experience: Most of the practice have visit mainly for my kids need have been excellent including this. Reception, initial consultation and waiting time absolutely professional to my expectations. In regards treatment process the Dentist and assistant made my kid feel confutable bringing the communication to a level required with the last word reflected to my kid smile and excitement teeth had the dental care applied. Thank you so much MyDentist for the content experience provided !!!
We are delighted to hear about your positive experience. Your feedback about our professional reception, consultation process and our team's child-friendly approach is deeply appreciated.
Kind Regards
mydentist Patient Support Team
Fantastic experience: My experience was good. I had two fillings - the dentist was, as usual, excellent and I was very impressed with the effifient and knowledgeable nurse.
Hi Sonia. We are pleased to hear about your positive experience. Your kind words about our dentist's excellence and the nurse's efficiency and knowledge are appreciated.
Kind Regards
mydentist Patient Support Team
Fantastic experience: The dentist and dental nurse were really friendly and helpful. They made my children feel comfortable and gave us some good advice on how to manage hypoplasia. I’m very grateful for their advice and help
Hi Laura. We are pleased to hear our team made your children feel comfortable. Thank you for recognising our staff's friendly approach and helpful dental guidance.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Appointment with Francisco on 21st June. Both ladies at reception were polite and friendly. His clinician met me and took me through. Both she and Francisco were welcoming and friendly. Francisco took the time to explain what the probable outcome would be for my remaining upper teeth in the next few years and how to deal with having a full denture. Not something I am looking forward to, but he made it seem doable.
Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your lovely comments for Carly LeGallais.
Kind Regards
{my}dentist Patient Support Team
Negative experience: If you know anyone with a huge ego, send them here. They'll come out feeling less than human. Receptionists are lovely, but the others? I've been to other dentists before relocating, and never have I been made to feel so awful about what's happening in my mouth. People often compliment my teeth. But not here. No matter what you do, it will be wrong: flossing, brushing, type of toothbrush, mouthwash, how you hold the toothbrush, everything. You will spend all your savings here because they will always find a problem so that you go back. Also dislike that they call to chase you to book your next appointment. If I still had money left, wouldn't I call to book my appointment? The dentists keep asking questions so that they can look at you with judgemental expressions and say something condescending. It's like a "I'm going to catch you out" interview. Been for multiple appointments now, and all the dentists/hygenists are the same. Finding a new dentist now.
We are very sorry to receive your 1-star review and would very much appreciate your further feedback. If you have not already done so I would encourage you to contact the practice and ask to speak with the Practice Manager. They will be happy to discuss your concerns with you.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Wonderful, and I am pleased to be a patient here at this dental practice Friendly staff Professional dental practice An inviting reception area
Thank you for your positive feedback! We appreciate your kind words about our dental practice.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Prompt and caring service. I was seen straightaway and received my treatment efficiently and was looked after well.
We are delighted to hear about your prompt and efficient treatment experience. Thank you for highlighting our caring service and attention to patient care.
Kind Regards
mydentist Patient Support Team
Positive experience: My dentist Fransisco did a thorough job in examining my tooth which was giving me pain and advising me on how to look after my teeth so that I won't need extractions later on in life. A job well done, but a pricey. Thank you all the same.
I'm happy to hear your treatment went well. Thank you for your 4-star review.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Tha whole experience from start to finish was so efficient and the team so professional and welcoming Omid and his dental Nurse Beth couldn’t have done anymore to make me feel relaxed during my dental treatment what ambassadors for My Dentist
Hi Derek. Your positive experience is greatly appreciated. We are pleased to hear that Omid and Beth provided professional and welcoming service during your dental treatment. Thank you for sharing your experience.
Kind Regards
mydentist Patient Support Team
Positive experience: Good dentist and nurse. Efficient - and had the new camera taking 3d shots of my teeth - very useful
Hi Jerry. Thank you for your wonderful feedback! We're glad to hear you had a good experience with our new 3D camera technology.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I want to thank Dove and Millie, they made me feel so at ease and calm through both my appointments. They talked me step by step on my extraction and Millie even held my hand to make me feel comfortable. 110 % would recommend them both, they make a great team. Thank you again, very much appreciated xx
We appreciate your kind words and are thrilled to hear about your positive experience with Dove and Millie. Thank you for sharing your feedback!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Great service, great advice and lovely people.
Hi Mark. We are pleased to have provided you with great service and advice. Thank you for your review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I had a check up and a cleaning. Great experience, very patient focused. Strongly recommend Mydentist practice.
Hi Gloria. Thank you for sharing your great experience at mydentist, Palmerston Road, Portsmouth. We're pleased to have provided patient-focused care during your check-up and cleaning.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent service; dentist and the assistant nurse did a great job on dealing with my emergency appointment to extraction of my tooth, provided useful guidance for post extraction..well done ✔️
Thank you for your 5-star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Ruby, Millie and Phoebe have been so helpful with my treatments and appointments. Very happy with the care, service and attention they provide. Thank you!
We're glad to hear that Ruby, Millie, and Phoebe have been so helpful with your treatments and appointments. Thank you for the positive feedback!
Kind Regards
mydentist Patient Support Team
Fantastic experience: I had a filling fall out last night (stress city!) and telephoned first thing this morning. I was given an appointment for today, and 5 hours after the initial call, I've got a new filling in time for my holiday. Dove kept me informed at every stage (the customer care from Dove and Beth is amazing) and I'm delighted with the result. Thank you so much. Paul
Hi Paul. Thank you for your review! We're pleased to hear about your positive experience with us. Thank you for choosing mydentist, Palmerston Road, Portsmouth.
Kind Regards
mydentist Patient Support Team
Negative experience: I have been a patient here for 30+ years, have not been offered any preventative treatments for over 10 checkups, resulting in my dentist saying I need a lot of work done, and that none could be done at this practice. This has left me feeling confused and having to look for another dentist. Update: I have to double down om my criticism now I have had a 2ed opinion. It could be I have just found the best dentist ever and this practise is just average, but I suspect not.
We are sorry to receive your 1 star review. On checking your records I would request that you please contact the practice and speak with either the Practice Manager or reception team who will be able to assist you with your treatment plan. I can see that the clinician has produced a treatment plan on a number of occasions and therefore believe this could be a just down to a misunderstanding when speaking with your clinician.
Please contact the practice as soon as you can to help with a resolution for your issue.
Kind regards,
Julie - mydentist Patient Services Team Leader
Fantastic experience: Fantastic, friendly and professional staff, the reception staff are always welcoming too
Hi Paulo. We're pleased to hear about your fantastic experience at mydentist. Thank you for your kind words!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Hygienist appointment with Win and Millie. This was the most relaxed I have ever been whilst having scaling and polishing.Thank you to you both.
Thank you for your kind words. We sincerely value your feedback.
Kind regards,
Julie - mydentist Patient Services Team Leader
Fantastic experience: My daughter needed a last minute appointment and I was pleasantly surprised they were able to accommodate us almost straight away. We saw Omid and Beth who were super friendly and helpful. Explained exactly what the issue was and how to resolve it. Would highly recommend!
Hi Chrissie. Your positive feedback is appreciated! We are pleased to hear about your experience with Omid and Beth. It's wonderful to know that we were able to accommodate your daughter's last-minute appointment needs. We always strive to provide prompt and efficient service to our patients. We're glad that Omid and Beth were able to explain the issue clearly and provide a solution. Thank you for taking the time to share your experience and for recommending us!
Kind Regards
mydentist Patient Support Team
Negative experience: I visit the hygienist on a regular basis. Win always does a good job,all the staff are pleasant and polite. However I was told that my next visit (November 25), was going to cost £100). I am appalled at the over 20% increase. I cannot imagine how this can be justified. I have used this dental surgery since moving to Portsmouth over 3 years ago, I will now go elsewhere. I know that the localMP is very concerned at the lack of affordable dental provision in Portsmouth ,and I will be writing to him on this issue of unjustified increases for this service.
Thank you for your review and feedback. Unfortunately, we had to take the difficult decision to increase our private dental fees in January. The costs of delivering dentistry have continued to rise and to ensure that we can continue to provide dentistry to our patients, we do need to account for these additional costs.
Kind regards,
Julie - mydentist Patient Services Team Leader
Negative experience: Shocking treatment, paid over £500 for a crown that has broken and fallen out a subsequent 3 times only to be told the practitioner (now retired) was self employed so either take him to court for the costs or basically pay again for a new 1. My 7yr old daughter chipped her tooth, we were told we had to pay £46 over the phone just to get the child seen and that it would probably cost another £160 for her treatment, all this before seeing her. My wife had a crown fitted and it snapped whilst sitting in the dentist's chair. The Manager is a joke, hasn't got a clue about the business at all. I questioned her opinion/advice with 1 of the Dentists and he basically told me not to listen to her as she's not clinical!!! Why put her in charge then? She couldn't run a bath. All they care about is money money money, should be ashamed of their customer service let alone the shoddy work they carry out there. If I could i'd give zero stars but it won't let me post this without at least 1. If you have deep pockets and don't mind paying through the nose for crap Dentistry then this is the place for you. We're off to a new Practice....
Thank you for your feedback. I am very sorry to hear of your dissatisfaction with the service you received from our practice. I would like to apologise for the experience as you have described. Our mydentist Patient Support Team will be happy to discuss your concerns with you. They can be contacted via our website mydentist.co.uk
Kind Regards,
mydentist Patient Support Team.
Fantastic experience: An excellent service that went over and above my expectations.
Hi Rachel. Your positive feedback is appreciated. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: A very welcoming practice with professional and caring dentistry by D Dromantaite; supported by staff who have a sense of humour. I enjoyed receiving treatment without any undue discomfort. Thank you.
Hi Andros. Thank you for taking the time to share your positive experience at mydentist, Palmerston Road, Portsmouth. We are glad to hear that you found our practice welcoming and our dentistry professional and caring. Your feedback is appreciated.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Dov takes such great care and explains everything as she goes along - can’t recommend highly enough
Hi Suzanne. We're pleased to hear that Dov takes great care and explains everything. Thank you for sharing your experience.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Great, friendly, trustworthy practice. Would never want to go anywhere else. Fran, Win, Pheobe and all the nurses and reception team are so, so helpful and friendly.
We greatly appreciate your positive feedback and are thrilled to hear about your wonderful experience at mydentist, Palmerston Road, Portsmouth. Thank you for sharing your kind words about our team.
Kind Regards
mydentist Patient Support Team
Fantastic experience: The receptionist was particularly helpful. Was surprised the cost of an extraction had gone up by £25 since my last vist a couple of months ago.
We are grateful for your feedback and comments in relation to our receptionist. . Unfortunately, we did have to take the difficult decision to increase our private dental fees in January. The costs of delivering dentistry have continued to rise and to ensure that we can continue to provide dentistry to our patients, we do need to account for these additional costs.
Kind regards,
Julie - mydentist Patient Services Team Leader
Positive experience: Staff were very friendly and welcoming on my first visit to this surgery, having recently changed jobs.
We are happy to hear that you found our staff friendly and welcoming on your first visit. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Recently seen Dovile Dromantaite at Palmerston Road surgery. A very talented, professional, skilful and polite young lady. For check-up and hygiene appointment. This showed up a chipped front tooth. Returned next day for remedy and can honestly say that you cannot see the repair...! Practice charges are creeping up, not the fault of the dentist I feel. Would definitely recommend this dentist to anyone.
Hi James. Your positive experience with Dovile Dromantaite is greatly appreciated. We're pleased to hear that you found her to be talented, professional, skillful, and polite during your check-up and hygiene appointment. It's wonderful that you were satisfied with the repair of your chipped front tooth, noting that the result is virtually invisible. Thank you for recommending our dentist to others. We value your feedback and continued trust in our services.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Polite, friendly, do their best to help you feel relaxed.
We're grateful for your positive feedback. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Have been a patient at this practice for many years and been treated really well by my dentist . Unfortunately my dentist retired and I was moved to his replacement which has been a total nightmare.. very unhappy and basically made to feel unwelcome with my dental problems ..
We sincerely apologise for the unsatisfactory experience you've had with our new dentist after your long-term dentist retired. We value our long-standing patients and are disappointed to hear that you were made to feel unwelcome. Your dental health and comfort are important to us. Please feel free to contact us at 023 9282 4839 to discuss your concerns further. We would like the opportunity to address your specific issues and find a solution that ensures you receive the quality care you deserve.
Kind Regards,
mydentist Patient Support Team.
Fantastic experience: The receptionists are super friendly and always helpful. I had a filling & the dentist was lovely. It didn’t hurt a bit!! I’d def recommend this dentist practice
We are happy to hear about your positive experience at mydentist, Palmerston Road, Portsmouth. Thank you for sharing your experience!
Kind Regards
mydentist Patient Support Team
Fantastic experience: It was my first time at my dentist, and I was very comfortable in the company of very pleasant professional staff from start to finish. I would highly recommend.
We appreciate your positive feedback and are thrilled to hear about your comfortable experience at mydentist. Thank you for recommending us!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Thank you very much Dr. Omid and nurse Beth for all your help and care over these past years. What an exceptional team! For them nothing is more important than the patient and you can see that every minute you are on that chair and you can always be certain that you will get the best care possible!
We appreciate your kind words and are happy to hear about your positive experience with Dr. Omid and nurse Beth at mydentist, Palmerston Road, Portsmouth. Thank you for sharing your feedback!
Kind Regards
mydentist Patient Support Team
Positive experience: I had an early appointment with the dentist Omid and dental nurse Beth today. Despite minor issues with some of the equipment they remained upbeat and sorted the problem promptly. They were both courteous and professional. It was nice to be greeted by Beth who was really friendly and jolly.
We're happy to hear about your positive experience with dentist Omid and dental nurse Beth. Thank you for sharing your feedback!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent, the staff are always ready to help me up the stairs and everyone is both welcoming and professional
Thank you for your kind words. We appreciate your feedback and are delighted to hear about your positive experience at mydentist, Palmerston Road, Portsmouth.
Kind Regards
mydentist Patient Support Team
Fantastic experience: A1+ service — my comfort and understanding of work being done was given priority — so professional and a day later my teeth feel just perfect —— THANK YOU
Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Dove and Beth and the practice team.
We look forward to welcoming you back to the practice for your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Friendly and professional staff.Omid and Beth have walked me through a couple of weeks of dental treatment with such care.
Thank you for taking the time to leave the practice a 5 star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Attended an open day so that I can learn more about dental implants. I came at the allotted time, was warmly welcomed by staff and did not have to wait long before I was seen by Dr Francisco. Francisco was friendly and comprehensive. Did a thorough examination and talked me through the different options. My tooth extraction site still needs further healing and booked to go back in a further couple of months. Everything I’ve experienced so far has given me the require as assurances that I will have an excellent job done.
We're pleased to hear about your positive experience with Dr. Francisco at mydentist. Your feedback is incredibly valuable to us. Thank you for sharing your thoughts.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Dentist Omid and nurse Beth were really friendly and clear throughout my treatment. I was really grateful that they went out of their way as I am about to start working away and time to be available is likely to be difficult.
We're happy to hear that Dentist Omid and nurse Beth were friendly and clear during your treatment. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I find the dentist a rather scary and uncomfortable place to be, but thanks to Beth and Omid I felt comfortable and cared for. They reassured me when I got anxious and waited for me to be ready. The kindest and most thoughtful dentist I’ve ever been to!! Thank you!! And lovely reception staff tooo!!!!
Thank you for sharing your experience with us, Seren! We're thrilled to hear that Beth and Omid made your visit comfortable and reassuring. Your kind words mean a lot to us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: All the staff were so welcoming and friendly. As someone who is very nervous about dentists I had a lovely visit
Thank you for taking the time to leave the practice a 5 star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: A big thank you to Rosanne and all of the staff at mydentist, Palmerston Road practice. Always a great service provided and the reception staff are so very friendly. Thank you so very much, it really is appreciated. Shaton Pritchard
Thank you for your kind words, Sharon. We're pleased to hear that you had a great experience at mydentist, Palmerston Road. Your feedback is invaluable to us.
Kind Regards
mydentist Patient Support Team
Positive experience: Replacement venir £1000,or a filling at £300. Made me think twice. Friendly staff though made up for the over high cost.
Hi Colin
We understand that the costs for replacement veneers and fillings can be a concern for our patients. We strive to provide high-quality dental care, which can sometimes reflect in our pricing. However, we're truly glad to hear that our friendly staff made your visit a positive experience despite the cost considerations. We appreciate your feedback as it helps us continually improve our services. Thank you for taking the time to share your thoughts about your visit to our dental practice.
Kind Regards
mydentist Patient Support Team
Fantastic experience: A very 'relaxed' experience. All the staff I had contact with were absolutely fine. There was a dxelay to my scheduled appointment time but I was kept fully informed.
Good Afternoon Martin
Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
Patient Support Team
Fantastic experience: I’ve never been a huge fan of going to the dentist ( like most I’m sure ) and this is my first visit to a dentist in England and Palmerston and I really can’t wait to go back , I had an emergency chipped tooth on Christmas Eve and all the staff were merry and laughing and singing and just made the experience so pleasant ! Kudos Maximus team Palmerston , keep it up and see you soon !
Thank you for your wonderful review! We're delighted to hear you had such a pleasant experience at mydentist on Palmerston Road, especially during an emergency visit on Christmas Eve. It's great to know that our team's festive spirit and cheerful atmosphere helped make your dental visit more enjoyable. We appreciate your kind words about our staff and their merry attitudes. We're thrilled that we could change your perception of dental visits for the better. Thank you for choosing us, and we look forward to seeing you again soon!
Kind Regards
mydentist Patient Support Team
Negative experience: I rang at 10.15 on Wednesday morning to move a hygienist appointment booked for Thursday at 9.55 as I was unwell - this was obvious as I had hardly any voice. I was told that as it was less than 24 hours, I would be charged as they wouldn't be able to fill the slot and the dentist would lose money. There was no compassion or flexibility- bearing in mind I rang 23 hours and 40 minutes before my appointment! I'm not sure what difference an extra 20 minutes would have made. As a result I dragged myself in for the appointment and just hope I didn't infect anyone. I have been a loyal customer for a number of years and have never missed an appointment. I understand a cancellation policy is necessary, but to be so inflexible over 20 minutes struck me as jobsworth and unnecessary. I have emailed to piont out my dusaapoimt and dissatisfaction but have yet to receive a response. In the past I have always found the staff helpful and friendly but on this occasion I felt unfairly treated.
We are very sorry to receive your 2-star review. As we are unsure of the circumstances that have led to this review, we unfortunately cannot investigate. We do however thank you for taking the time to leave a review.
Kind Regards
mydentist Patient Support Team
Negative experience: Not good. All previous dental work done less than 6 months ago has either broken or come loose. That previous dentist has now left the practice and I have no come back but to repay another dentist to fix his work. AVOID.
Dear Gary, I regret to learn of your dissatisfaction regarding the dental treatment in which you have received from our Palmerston Road dental practice. Please contact our Patient Support team via [email protected] and the team will be happy to investigate any concerns you would lie to raise following our complaints procedure.
Kind regards Leanne Patient Support Administrator
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