mydentist, Purbrook Way, Havant
Information about mydentist, Purbrook Way, Havant
PO9 3RT, Havant
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: (closed)
Welcome to mydentist, Purbrook Way, Havant. Along with the full range of NHS dental services, you'll find a great selection of private and cosmetic treatments, including teeth whitening and dentures. The practice also offers myoptions, which is unique to mydentist. Whether you want a check-up, an urgent appointment, treatment or even a complete smile makeover, myoptions can provide this at an affordable price. The practice is easily reached by car and we have a small car park. We are currently accepting new private patients, so why not get in touch with us by phone or email now to see how we can help you. We look forward to welcoming you.
Our comment from Best Dentists about mydentist, Purbrook Way, Havant:
mydentist, located on Purbrook Way in Havant, is widely praised for its warm and professional environment, making dental visits a significantly more comfortable experience for patients. Many clients have shared how the friendly and attentive staff effectively minimizes anxiety during treatments, often describing their visits as pleasant.
Customers frequently commend the following aspects of mydentist:
- Highly skilled and compassionate dentists, such as Ellie and Rohith, who take the time to explain procedures thoroughly and patiently.
- A welcoming atmosphere created by the friendly dental assistants and reception staff, who are dedicated to making every patient feel at ease.
- Prompt appointments with minimal waiting times, ensuring that patients' schedules are respected.
- Comprehensive care options, including preventive treatments and personalized advice for maintaining oral health.
Overall, mydentist is a standout choice for anyone seeking exceptional dental care in a supportive setting. The team's commitment to patient comfort and satisfaction shines through every visit, making it a reliable destination for all dental needs.
Services and Treatments
mydentist, Purbrook Way, Havant: Reviews
Fantastic experience: Dentist and assistant were very nice and helped me though my anxiety about having my tooth out. They also explained everything I needed to know and talked me though it step by step. Very professional and all levels
Fantastic experience: Saw Ellie, Hygienist. She was welcoming, friendly, caring but also professional. She talked me through what each stage of the process was. She did a marvellous job. Also the dental nurse helping her was friendly and professional. Excellent experience.
Fantastic experience: brilliant dentist well recommended going to thank you look forward to seeing you again
We're excited to hear that Ellie is a brilliant dentist. Look forward to seeing you again.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very helpful, friendly staff. Always smiling.
Hi Christopher. We are pleased to hear about our helpful, friendly staff. Your feedback about their smiling faces means everything to us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: always pleased with mydentist lovely staff
We appreciate your kind words about our lovely staff. Thank you for your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Friendly and welcoming. Good service.
Thank you for your wonderful feedback. We're glad to hear you had a friendly and welcoming experience with good service at mydentist, Purbrook Way, Havant.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Im a 63 year male who has always hated dentists but i have to say what a great calming experiance under Mr ronhith Prabhakar .I had two teeth taken out one was a wisdom tooth which put the fear of god in me when he said we can take it out .After the injection which wasnt as bad as normal he then contiuned to explain everything as he was removing the tooth next thing he said all done which shocked me as i didnt feel a thing . I can't express how good he was and putting me at ease throughout the procedure . Thank you for the first time in my life making my visit to the dentist almost enjoyable if there is such a thing .Thank you
Fantastic experience: Very pleased with how i was treated
Its great to receive your 5-star review, thanks for taking the time to leave this.
Kind Regards
mydentist Patient Support Team
Fantastic experience: It all went well as expected.
Thank you for taking the time to leave the practice a 5 star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have such confidence in my dentist that I am never fearful of treatment to now include extractions.
Hi Will, Thank you for such a wonderful review for our practice which is very much appreciated. Thank you for sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team
Positive experience: Very good and very helpful staff always a pleasure to visit the surgery
Many thanks for your 4-star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Ive been a patient for many years and have always found the reception staff aswell as the dentist to be very helpful and offer a ist class service
Hi Brian. We are pleased to hear about your positive experience with our reception staff and dentist over the years. Thank you for your kind words and 5 star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very welcoming lovely staff, a proffesional service.
We are happy to hear you found our staff welcoming and our service professional. Thank you for your kind words.
Kind Regards
mydentist Patient Support Team
Fantastic experience: An amazing service from all the team at my dentist, Purbrook Way, they are kind, considerate and professional. They are always willing to help, prices are good too. Thank you.
Thank you for such a lovely review for our practice. They are a great team who really care for their patients.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Iv been with this practice for over 30 years,my children and i had same dentist while hubby had a different,over the years it has changed but after Vivi retiring,in came Rohith to become my new dentist. What a absolute relief he explains everything carefully making sure you understand. I had injections in different areas of my mouth. I was reassured throughout by the caring dental nurse checking in on me drying my face when needed. Rohith explained everything and answering my questions. I would not want my dentist anywhere else so thank you all in the practice for being there. Happy New year to you all
Hi Helen. Thank you so much for your loyalty for the last 30 years and for trusting our team with your care. It's wonderful to hear that Rohith has made such a positive impression as your new dentist following Vivi's retirement. We're glad that he took the time to explain everything carefully and ensure you understood each step of your treatment. Your feedback about our dental nurse's attentive care during your injections is also greatly appreciated - it's exactly the kind of compassionate support we strive to provide. Thank you for taking the time to share your experience, and Happy New Year to you and your family as well!
Kind Regards
mydentist Patient Support Team
Positive experience: The dentist was very polite and thorough and the appointment was on time. However there were 5 members of staff in the reception area when I arrived, 4 of whom were standing around doing nothing. This gave a bad impression .
Hi Viv. Thanks for the positive feedback about our dentist and timely service. We apologise for the reception area impression and will address staffing presentation.
Kind Regards
mydentist Patient Support Team
Fantastic experience: My visit to My dentist , purbrook way was met with kind , friendly welcoming staff. Having not visited the dentist for a while and going to my appointment with some problem teeth , I had built up a lot of anxiety over visiting atall. The dentist and nurse put me at ease and talked me through everything clearly. They were both very professional and I felt very safe in their hands. Thankyou.
Hi Clare. We are pleased to hear our kind, welcoming staff put you at ease during your visit. We completely understand that visiting the dentist after a while, especially when dealing with problem teeth, can create significant anxiety. It's wonderful to know that both our dentist and nurse were able to help you feel comfortable by talking you through everything clearly and maintaining their professional approach throughout your appointment. Your trust in our care means everything to us, and we're so pleased that you felt safe in our hands during your visit. Thank you for taking the time to share your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Velichko Mitrev is an outstanding dentist, very professional and took his time. He explained everything to me as he went along, showed me my x rays and explained them aswell. I have not had a dentist like this since I was a child. He made me feel comfortable and knew what he was talking about, it was a positive experience. I would not use another dentist now. Thank you.
We appreciate you taking the time to leave a 5-star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Friendly, excellent customer care.
Hi Philip. We are pleased to hear about your positive experience with our friendly team and excellent customer care.
Kind Regards
mydentist Patient Support Team
Negative experience: Avoid at all costs. Been with this place for years, last time they had an nhs dentist (2 years ago) I went in for a checkup, dentist said I needed a “small filling” on a tooth that caused me no problems. after returning 3 times to have the filling replaced due to pain they then told me the nhs dentist had left and I had to pay they’re private dentist for the next repair, they game me the choice of removal of the tooth at £250 or root canal at a tasty £1200, so I lost a tooth due to their dentist’s incompetence. Since then I have had 2 abscesses on my teeth and both times these clowns have turned me away unless I wanted to pay to go privately. I’ve now told them to take me off their NHS list since they clearly aren’t capable of finding a decent dentist. Absolutely useless
We sincerely regret to learn about your disappointing experience at mydentist. We understand how frustrating it must have been to deal with the complications following your filling procedure, and we apologise for the inconvenience caused by the changes in our NHS dentist availability. Please contact us at 023 9247 5522 to discuss this matter further so we can better understand what happened and address your concerns appropriately.
Kind regards,
Julie - mydentist Patient Services Team Leader
Fantastic experience: The treatment and attention i received was second to none
Hi Mo. We are happy to hear you received exceptional treatment and attention. Thank you for your trust.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very good my dentist & assistant are lovely I'm a nervous patient and they always look after me
Hi Teddy. Thank you for trusting our team. We understand dental visits can feel overwhelming and appreciate your kind words.
Kind Regards
mydentist Patient Support Team
Positive experience: I went in for a consultation and come out with one less tooth and £1250 poorer. Shame I can’t get an NHS dentist but this practice are friendly and looked after me. I was given options and a payment plan.
Hi Heather. We are happy to hear our team provided friendly care and helpful payment options during your visit.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very nice hygienist, professional and friendly
Thank you for taking the time to leave the practice a 5-star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: New to this dentist and have found them to be a very professional outfit. Phone is always answered promptly, appointments are easy to arrange and surgeries are very clean. Prices are good for private with a range of payment options including 10 month interest free. Glad I chose them.
Hi Mike. We are glad to hear you found our team professional. Thank you for choosing us for your dental care. We're pleased that you've had such a positive experience as a new patient with us. It's wonderful to know that our prompt phone service and easy appointment scheduling have made things convenient for you. We take great pride in maintaining clean surgeries and offering competitive private pricing with flexible payment options, including our 10-month interest-free plan. Your satisfaction means everything to us, and we're glad you chose our practice for your dental needs.
Kind Regards
mydentist Patient Support Team
Positive experience: I was promptly seen by the dentist. He is very gentle and supportive. He explains all procedures with me. On this occasion I did have a long wait, between seeing the dentist and the hygenist.
Hi Julie. We are pleased to hear about your positive experience with our gentle, supportive dentist. We apologise for the wait between appointments.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Always clean, friendly, welcoming and professional
Thank you for sharing your experience at mydentist, Purbrook Way, Havant. We are happy to hear that you found our practice clean, friendly, welcoming, and professional.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I got an emergency appointment for the following day. Receptionist was very welcoming. Dentist and his assistant (I didn’t get her name) really helped with my anxiety and put me at ease. Whole procedure was well explained and dentist went at my pace. Really positive experience
Hi Johanna. Thank you for sharing your positive experience with us. We're pleased to hear that our team was able to help ease your anxiety and provide excellent care during your emergency appointment. It's wonderful to know that the receptionist was welcoming, and that the dentist and assistant took the time to explain the procedure and go at your pace. We appreciate your feedback and are glad you had a really positive experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: The happiest and most cheerful person I have seen for such a long time lovely friendly hygienist
Hi Brian. We appreciate your kind words about our hygienist. Thank you for your 5 star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: All staff are friendly and supportive
We are pleased to hear that you found our staff friendly and supportive. Thank you for your kind words.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I was nervous about having this procedure but Rohith and Lois were both professional and kind. Rohith is obviously a brilliant dentist and he explained every step of the way. I am delighted with my new smile and it is a pleasure not to have to try and hide my teeth any more. Thank you so much.
Thank you immensely for sharing your experience. We're delighted you're happy with your new smile and felt supported throughout.
Kind Regards
mydentist Patient Support Team
Fantastic experience: The best team! All staff are lovely and super efficient. Norman is just one of a kind and the best dentist around, very caring and always has a smile on his face.
We are pleased to hear you found our team lovely and efficient. Your kind words mean everything to us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent treatment as usual, a very well run dental practice would recommend to anyone
We very much appreciate your 5 star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: My name dev Patel good service and good satisfaction with staff
Hi Dev. Thank you for your wonderful feedback! We're pleased you had good service and satisfaction with our staff.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Amazing
Thank you for your review. We're glad you had an amazing experience at mydentist, Purbrook Way, Havant.
Kind Regards
mydentist Patient Support Team
Fantastic experience: the treatment was excellent and the kindness shown was more than expected and the way of explaining things were very reassuring and comforting And all the staff very polite and helpful
I'm really happy to hear that your treatment went so well and that everything was fully explained to you in a caring and reassuring way. Thank you for your 5 star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: On time meet new dentist very helpful. Waiting area very clean,receptionists very polite
Your positive feedback is greatly appreciated. Thank you for highlighting the helpfulness of our new dentist and the cleanliness of our waiting area.
Kind regards,
Julie - mydentist Patient Services Team Leader
Fantastic experience: Great service lovely staff, excellent highly recommend this dentist always so lovely to my daughter they really go the extra mile!
We are pleased to hear about your great experience at mydentist, Purbrook Way, Havant. Thank you for your kind words and excellent rating!
Kind Regards
mydentist Patient Support Team
Negative experience: I was visiting this dentist for a few years, until my dentist went private and I was offered denplan to Go private. I cannot afford private care, I was never offered to be moved to an NHS dentist to continue my treatments. I haven't had a dentist now in 3 years, my last appointment when I was an NHS patient had to be rescheduled, because although I arrived 10 mins before my appointment the receptionist was talking for so long with the patient in front of me she ran over my check in time so told me I had to rebook as I was late! Even though I wasn't late. She made me late. I was a breast feeding mother at the time so made sure I left in good time to arrive for my appointment, so timing is not something I would get wrong. I've been trying to get NHS treatment now for over 3 years and unfortunately my teeth are deteriorating and the 3 fillings that were previously done by the dentist (weren't done great in the first place had to return twice while being a patient) I have finally had them removed and replaced in Turkey due to pain and problems i constantly had. Everytime I call them they try and get me to go private and then bombard me with emails telling me my appointment is overdue!
We are very sorry to receive your 1-star review, however, using the details you have provided we have been unable to locate you as a patient at this practice. If you wish to discuss this further, please contact the practice and ask to speak to the Practice Manager. If you have mistakenly added the review to the wrong practice, please could we ask that you remove it and re-direct to the correct practice.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I’m very pleased with all the dentistry work done by Norman Page. There’s always a friendly and relaxed atmosphere when I go in.
Thank you for sharing your wonderful feedback about your dentistry experience and the friendly atmosphere.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Had my hygienist appointment yesterday and Ellie and her assistant were very friendly and thorough. Have never had a bad experience at this dentist everyone seems friendly and knowledgeable, good place to go if you have anxiety about going to the dentist.
Your review is appreciated. We are delighted to hear that you had a positive experience with Ellie and her assistant during your hygienist appointment. Thank you for sharing your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Really lovely experience, super informative and friendly, especially towards my 3 year old, who was a little nervous and needed a little extra cleaning! Thank you Rohith
Thank you for your positive feedback! We're delighted you had a lovely experience and found our team informative and friendly. We're especially pleased we could make your 3-year-old comfortable despite their initial nervousness. We're glad Rohith provided the extra care needed for your child's cleaning. Your kind words are greatly appreciated!
Kind Regards
mydentist Patient Support Team
Fantastic experience: What can I say about My Dentist. Norman is just the best dentist. He is a kind, gentle, and caring man. I have seen Norman for more years than I can remember. I am so thankful he is my dentist. Keep up the good work Norm. All of the staff are very friendly It is a great practice. Very approachable nurses and front of house staff.
Hi Jane. We appreciate your kind words about our team, especially Dr. Norman and our staff. We're pleased you've had such positive experiences with our caring dentists, nurses, and front of house staff over the years. It's wonderful to hear that you find our practice approachable and that you appreciate the friendly atmosphere we strive to maintain. Thank you for your continued trust in our dental care services.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Quick, efficient & friendly service
Hi Sandie. We are pleased to hear about your quick, efficient and friendly service experience with our team.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Just back from my hygienist appointment and had to leave a review. Ellie and Kiera are amazing. Highly recommend
Thank you for your kind words about Ellie and Kiera! We're thrilled you had a great experience with our hygienist team and appreciate your recommendation.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Lovely dentist. Recently moved dentist as previous dentist was fine but was not feeling comfortable and very rushed. Dr Rohith was great with a lovely manner. Suggested teeth straightening but didn’t push this - just gave me the information I need to think about it. Very happy I moved dentist!
Hi Megan. We are pleased to hear about your positive experience! Thank you for sharing your feedback about the welcoming manner and informative approach.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I had a hygienist appointment this week. I am terrified (extremely) of the dentist and will avoid it at all costs. I think the very fact that I was there speaks volumes about how good Ellie and Kira are at putting people at their ease and going at their pace. I sat in the waiting room getting myself into a right state, but went in and within two minutes they had me laughing. Kira made sure I was at ease and Ellie adjusted everything so that it was at my pace and that I was comfortable with it. These two women deserve the highest praise and they are beautiful human beings who are kind and patient and incredibly good at what they do. I can't recommend them highly enough. Thank you x
Hi. We are pleased to hear about your positive experience with our team, especially with Ellie and Kira. Thank you for recognising their kindness, patience, and ability to put you at ease during your hygienist appointment. We understand how challenging dental visits can be for those with anxiety, and we're glad our team was able to make you feel comfortable and even laugh. Your feedback about their professionalism and skill is greatly appreciated. We look forward to continuing to provide you with excellent care in the future.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I went for my annual check up and found that my usual Dentist had retired so I was seen by another partner. He was really pleasant and thorough explaining any problems to be aware of, happily there were none! He carried out a couple of x rays and all was sorted for another year. After my check up I had a second appointment with Ellie the Hygienist. It is always good to see Ellie who has been looking after my treatment for several years. She is very thorough and always has good advice for keeping teeth in good shape. Any fears of dental treatment, which obviously can be unpleasant, is negated by staff at My Dentist who always put you at ease and especially Ellie, who is a bright bubbly person who makes the teeth maintenance programme a breeze and is always ready for a laugh.
Hi there. We are pleased to hear about your positive experience with the dentist and Ellie the Hygienist. It's wonderful to know that you found the new dentist pleasant and thorough, and that he took the time to explain everything to you. We're also pleased that you continue to enjoy your appointments with Ellie, who has been caring for your dental health for several years. Thank you for your continued trust in our practice and for taking the time to share your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Can I just say this particular practice of my dentist with Velichko Mitrev have been fabulous. He and his lovely dentist assistant (sorry I forgot your name) have taken the very best care of me. Being an extremely nervous patient they have managed to get me through two filling and are in the process of crowning a tooth. All of which has been done while I’m awake (normally I need knocking out before any treatment) and I haven’t even had to take a Valium! They are so calm and reassuring making for a very relaxed environment. Something I would never have thought I would ever say about visiting a dentist! Thank you soooo much for your care. I highly recommend them xx
Hi Ruth. We are pleased to hear about your positive experience with Dr. Velichko Mitrev and his assistant. Your feedback about our calm and reassuring environment means everything to us. We understand that dental visits can be nerve-wracking for many patients, so we're glad that we were able to help you feel relaxed during your treatments. It's wonderful to know that you were able to undergo your fillings and crown procedure while awake and without anxiety medication. Thank you for your kind recommendation and for taking the time to share your experience. We appreciate your trust in our care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: (Review on behalf of my mother) My mother used this dentist today nervously(shes had a bad past experience before) but today she was seen by Ellie and Kira for a deep clean and she loved them they provided the best service possible made sure she was comfortable and she was so comfortable that she did not feel a thing (which is not usual this is usually a visit that she dreads as she finds it painful) Thank you both for looking after her so well
We are delighted to hear about this positive experience. Our team takes pride in providing gentle, comfortable care, especially for patients who may feel nervous about dental procedures. It's wonderful to know that Ellie and Kira were able to put your mother at ease and ensure she had a pain-free deep cleaning session. We understand that past experiences can sometimes make dental visits daunting, so we're thrilled that your mother found comfort and reassurance with our team. Thank you for sharing how Ellie and Kira helped create such a relaxing visit. We look forward to continuing to provide this level of care in future appointments.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I felt looked after from start to finish with everything explained to my satisfaction every step of the way.
Hi Robert. We are pleased to hear you felt well-cared for throughout your visit. Your satisfaction with our detailed explanations means a lot to us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I had a wisdom tooth out recently.I have been with this surgery for ten years + with the same dentist.No one likes going to the dentist,but this surgery is very caring and understanding.I wasn't looking forward to this procedure at all.The assistant who was there with me was lovely and really helped me through this.In fact this morning the assistant (who I believe her name is Elly),phoned me to make sure I was okayYou very rarely get that service from anybody nowadays.Well done!!
Hi, Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your kind comments for the dental nurse, Lydia. I'm glad to hear that your procedure went well and you felt at ease during, despite anxieties leading up to the date of the procedure, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that care was followed through the following day,
Kind Regards,
mydentist Patient Support Team
Fantastic experience: Friendly and professional service provided by Ellie and Kiera. Expert advice and always happy to help. Always very accommodating. Would highly recommend this practice.
Hi Joshua. We are pleased to hear about the friendly and professional service provided by Ellie and Kiera. Thank you for sharing your experience.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I was extremely worried about this appointment as it was my first time visiting a hygienist and had been told some horror stories about how painful it is, however Ellie was fantastic, she made you feel comfortable from the start very friendly very caring and listens to what you have to say. She done an amazing service it wasn’t painful at all and I have very sensitive teeth, so Ellie used warm water not ice cold she even changed the suction pipe to a small pipe to prevent any pain. I can honestly say I have no worries returning to her and will definitely recommend anyone to go and see her for your hygienist appointments you won’t regret it!
Hi Gemma. We're pleased to hear about your positive experience with Ellie at mydentist. Thank you for sharing your detailed feedback! It's wonderful to know that Ellie made you feel comfortable throughout your appointment, especially given your initial concerns. We appreciate you highlighting her caring approach and the extra steps she took to ensure your comfort, such as using warm water and a smaller suction pipe. Your recommendation means a lot to us, and we're glad you feel confident about returning for future appointments.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Lovely ladies well girls, so friendly and happy. Would highly recommend them and who needs turkey Teeth? Goto the hygienist!
Hi Lorraine. Thank you for your kind words! We're glad you had a pleasant experience with our team at mydentist.
Kind Regards
mydentist Patient Support Team
Negative experience: I had an appalling experience with MyDentist (Pulbrook) on Tuesday, 6 May 2025. I called just after 9am to reschedule my 15:50 hygienist appointment, only to be told by the manager, Kate, that I’d have to pay a £50 cancellation fee because I didn’t give 24 hours’ notice. While I understand the need for policies, this felt completely unfair — especially as it followed a weekend and a bank holiday Monday, during which the practice was closed. I would have expected them to be more lenient, especially since this wasn’t a cancellation but a reschedule. It was impossible for me to give 24 hours’ notice because the bank holiday meant I couldn’t contact them any sooner. When I asked whether leaving a voicemail over the weekend would have made a difference, I was told no — voicemails aren’t listened to until the morning anyway. So what’s the difference between that and calling first thing Tuesday? What made this even more frustrating is that they currently don’t even have a dentist at their practice. Considering that, I would assume they are not particularly busy — yet still, no flexibility or understanding was offered. I’ve always been a respectful and reliable patient, but this experience left me feeling extremely let down. There was no empathy, just repeated references to “policy.” Very disappointed with how this was handled.
We are sorry to hear that you are unhappy with your experience at our Havant practice. We do have a deposit policy and this should have been explained to you on booking your appointment. We do take into account personal circumstances but our Hygienist works on a private basis and therefore late cancellations and missed appointments will incur a cost. If you would like to discuss this further please contact the practice manager who will be happy to explain this to you alternatively, you can visit our website which shows all our policies.
Kind regards,
Julie - mydentist Patient Services Team Leader
Fantastic experience: Ist class
Thank you for sharing your experience with mydentist, Purbrook Way, Havant. We are pleased to hear that you had a 1st class visit.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Ro was extremely helpful and gave me some good advice for keeping my oral care at optimum level. Thank you
Hi Sue. Thank you for such an amazing review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have a fear of the dentist and since seeing Norman I feel so looked after and i genuinely know he will look after me, his dental nurse Sophie is also exceptional at her job making me feel reassured and comfortable throughout, I would never go anywhere else and would recommend to everyone!! Thankyou for always making me feel comfortable and safe
We're grateful for your kind words, Laura. We're glad Norman and Sophie made you feel comfortable and safe during your visit. Thank you for recommending us.
Kind Regards
Patient Support Team
Fantastic experience: Excellent treatment
Hi Lisa. We very much appreciate your 5 star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Professional service. Treatment pre-explained and consent to procede sought. Following treatment advice provided to ensure best outcome.
Thanks for your positive feedback. We strive to provide professional service and ensure the best outcome for our patients.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Hygiene appointment All good +++++
Hi Paul. We very much appreciate your 5 star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Going to a dentist is always a bit of a fear, but to be honest the dentist was a very good experience on this occasion. Friendly advice given to me by the dentist himself made for a very positive attitude to return and continue treatment with this dentist.
Hi Aron. We are pleased to hear about your positive experience at mydentist, Purbrook Way. Thank you for sharing your feedback with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I am absolutely over the moon with the treatment I've had, Vivi my dentist was the most amazing person and also the result at the end of my treatment was amazing, I was so nervous and every appointments was made to relaxed and comfortable. I would also like to say Ellie has been really great too once again with being patient with me and getting my cleans done for me even though I'm really nervous and Vivi and Ellie are a real great team thankyou to them both.
Hi Linda
Thank you for such a fabulous 5 star review. Patient care is of the utmost importance to us so it's great to hear that you are over the moon with your treatment and you feel relaxed and comfortable whilst in our care.
We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I had a childhood fear of the dentist because I had bad experience after bad experience. So I just didn’t go and it got worse and worse. But these guys have been so supportive and amazing. I have been multiple times and have now had my teeth fixed.
Your review is appreciated. We are glad to hear about your positive experience at mydentist, Purbrook Way, Havant. Thank you for sharing your feedback.
Kind Regards
mydentist Patient Support Team
Positive experience: I attend a check up appointment. The dentist was running half an hour late which I wasn’t told about. When I eventually saw the dentist it was one that I hadn’t seen before. I asked about my previous dentist and was told that they had retired. I wasn’t told about this when I booked. My new dentist was very good though and explained things very clearly to me.
We are happy to hear that your new dentist was very good and explained things clearly to you. We appreciate your patience during your recent visit, and we apologise for the delay in your appointment and for not informing you about your previous dentist's retirement. Thank you for taking the time to provide this valuable feedback, as it helps us improve our communication and service to our patients.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Good clean as usual but £100 for 15 minutes of your time seems a lot.
We're delighted to hear about your positive experience with Vivie. Thank you for sharing!
Kind Regards
mydentist Patient Support Team
Fantastic experience: I called with a problem at 9am and was seen by 11am the same day, great service !
We're happy to hear about your positive experience with us! Thank you for sharing your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: A well run dental surgery I'm happy to say. Appointments on time with friendly, efficient staff. My dentist, dental assistant, hygienist and receptionists make for a comfortable check up and treatment Sad to lose my dentist after a long partnership over the years. I wish her a very happy retirement and a big welcome to her replacement on my next visit!
We're happy to hear about your positive experience at mydentist, Purbrook Way, Havant. Thank you for sharing your feedback with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent care and treatment
Thank you for your positive feedback. We are genuinely grateful for your kind words about our care and treatment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Absolutely brilliant. Previous experiences with other dentists shook my confidence, to the point that I would feel faint at the thought of it. However the numerous visits to my dentist for wisdom tooth removal, root canal and extractions, have been so easy and comfortable i have lost the fear I once had. Superb. Honestly can't praise them enough.
Your positive experience is truly appreciated. We're thrilled to hear about your comfortable visits and the excellent care you received. Thank you for sharing your feedback!
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent treatment by the dentist and Dental nurse
Your positive experience with our Hygienist is greatly appreciated. Thank you for sharing your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Ellie always pleasant and understanding eases my anxiety as a result I actually enjoy my visits (who knew) very thorough and gives great advice thank you
We appreciate your positive feedback, Yvette! Ellie is delighted to hear your kind words. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Prompt appointment with a dentist who turned out to be professional personable and friendly. Almost a pleasure to have my teeth prodded.
We are happy to hear about your positive experience at mydentist, Purbrook Way, Havant. Thank you for sharing your feedback with us.
Kind Regards
mydentist Patient Support Team
Positive experience: I think the quality of the work I had carried out is not in question as I'm really happy. However, they need to work on their appointment scheduling. I've visited 3 times in the last 6 weeks, all 3 I arrived on time and all 3 I was called in 15 - 20 minutes late, totalling 55 minutes. If I turned up 20 minutes late, I'm sure they'd be wanting to charge me. I was forced out of their NHS treatment so now pay full whack so quite expensive for a poor level of service!
It's unfortunate to hear about your experience with appointment scheduling. Please feel free to reach out to us at 023 9247 5522 to discuss this further.
Kind Regards
mydentist Patient Support Team
Positive experience: Would like a breakdown of the costs please
We understand you have a question about the costs. Please feel free to contact us at 023 9247 5522 for a breakdown. Thank you for your feedback.
Fantastic experience: Had a consultation with Norman regarding clear correct as I was not happy with my teeth. He was very informative and I am over the moon to start my clear correct journey. Could not recommend this dentist and Norman more, they are so helpful.
We are happy to hear about your positive experience with Norman and your clear correct journey at mydentist, Purbrook Way, Havant. Thank you for recommending us!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Always friendly and professional
We very much appreciate your 5 star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have been coming here for many years. All staff are lovely and caring from Lisa and colleagues in reception to all the dentists here. I wouldn't go anywhere else.
We are elated to hear about your positive experience at mydentist, Purbrook Way, Havant. Thank you for sharing your kind words about our staff and services.
Kind Regards
mydentist Patient Support Team
Fantastic experience: excellent Dentist
We very much appreciate your 5 star review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: everything was explained very clearly and they were very polite and just lovely
Your positive feedback is greatly appreciated. We are elated to hear that everything was explained clearly and that our team was polite and lovely. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Emma who carried out my hygienist appointment was kind and thorough and did and excellent job. Thank you so much
Your positive feedback on Emma's thorough and kind service is greatly appreciated. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: My appointment with the hygienist was much more pleasant than I expected as I was very nervous. My teeth have been made smooth, clean and bright white as she did very well on removing tea stains too. Thank you
We are happy to hear that your appointment with the hygienist was pleasant and that your teeth are now smooth, clean, and bright white. Thank you for sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Hygienist appointment was excellent. Hygienist and assistant were both lovely and instantly made me feel welcomed and relaxed. My teeth felt and looked amazing afterwards. Thank you!
We greatly appreciate your positive feedback on your hygienist appointment. Thank you for sharing your experience with us!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Ellie is always professional. She explains everything front start to finish and always provides advice and guidance for after care. Her assistant was lovely. Staff at the surgery are happy and welcoming upon arrival.
Thank you for your wonderful feedback, Lisa! We're glad to hear about your positive experience with Ellie and the team at mydentist.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Professional and affordable
We are grateful for your positive feedback, Matt. Thank you for choosing mydentist for your dental needs.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I actually attended mydentist in Portsmouth. My dentist Ro advised I needed to make an appointment with the hygienist. However I was extremely reluctant to do so due to the sensitivity I experience. He suggested visiting Ellie at the Havant branch as they have a warm water system that I may find more comfortable. Although still extremely anxious I finally booked myself in. Ellie & her assistant (sorry I didn’t get your name) couldn’t have been more reassuring & professional. They told me I had nothing to worry about & everything would be fine. I can honestly say they were true to their words & now my teeth feel amazing. I will continue visiting now without hesitation. Thank You Both Sean
We're utterly delighted to hear about your positive experience at mydentist, Purbrook Way, Havant. Thank you for sharing your feedback, Sean. It's wonderful to know that Ellie and her assistant were able to make you feel comfortable and provide such reassuring and professional care, especially given your initial reluctance due to sensitivity. We're thrilled that the warm water system at our Havant branch helped make your hygienist appointment more comfortable. It's great to hear that your teeth feel amazing now and that you'll continue visiting without hesitation. We appreciate your trust in our team and look forward to providing you with excellent dental care in the future.
Kind Regards
mydentist Patient Support Team
Fantastic experience: My dentist put me at ease; as I have always been very nervous of dentists and needles and it was a very reassuring experience. All staff cheerful; and polite. I can without a doubt recommend this dental practice as 1st class
Thank you for your wonderful feedback! We're delighted that our dentist put you at ease and that you found our staff cheerful and polite. Your recommendation as a 1st class dental practice means a lot to us. We appreciate your trust and look forward to continuing to provide you with excellent dental care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Ellie’s advice and tips during routine hygienist appointments have really helped my dental health, the appointments are now a non negotiable part of my self care. Ellie is both personable and professional and she makes each appointment a pleasure :)
Your positive experience with Ellie's advice and tips is greatly appreciated. Thank you for sharing your feedback!
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent treatment x comfortable atmosphere and amazing staff thank you x
Thank you for your review, Jason! We're utterly delighted to hear about your excellent treatment and comfortable atmosphere at mydentist. Thank you for your kind words about our amazing staff.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I find everyone very friendly, respectful and helpful.
We're pleased to hear that you find everyone very friendly, respectful, and helpful. Thank you for your feedback.
Fantastic experience: Visited the hygienist today, made to feel very welcome and at ease. She did a wonderful job and made my teeth feel wonderful after the treatment. Left with a smile. :)
Thank you for your positive feedback! We're delighted you felt welcome and at ease during your visit. It's wonderful to know you left with a smile and felt great about your teeth after the treatment. We appreciate you sharing your experience with us.
Kind Regards
mydentist Patient Support Team
Positive experience: The hygienist provided a great clean, would ask that the assistant is more careful with the instrument she uses, it pinched me a few times. I was not impressed that I had to wait 25 mins for my appointment and the receptionist tried to tell me I hadn’t paid a deposit although I had. Could have been a more positive experience
We're sorry to hear about your experience. Please contact us at 023 9247 5522 to discuss your concerns further.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Always friendly staff and made to feel as ease at every appointment.
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Excellent reception staff always welcoming, polite, professional and friendly. Our dentist Norman is brilliant and his assistants too. So friendly, put you at ease. Always on time for your appointment, apart from 1 time when there was an emergency. Not bad in approximately 14 years. Amazing service all round. Cannot thank you all enough.
Hi Kate, Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your positive comments for Norman and the practice team.
We look forward to welcoming you back to the practice for your next appointment.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very friendly and always happy to see you
Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Everything went well and very professional
Thank you for taking the time to leave the practice a 5 star review
Kind Regards
mydentist Patient Support Team
Fantastic experience: Ellie may is always very considerate & puts you at ease.
Hi Helen
Thank you for such wonderful feedback for Ellie. She will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I saw Ellie for a hygiene and stain removal appointment. She and her assistant (sorry, I didnt catch her name) were absolutely lovely! Very friendly, constantly checking that I was ok throughout the treatment. It was totally pain-free, and my teeth feel and look lovely. The last time I had a hygienist treatment (years ago, not with Ellie), it was pretty uncomfortable and my teeth hurt for days, absolutely not the case today. I will definitely be going back, and would definitely highly recommend Ellie to anyone.
I'm happy to hear your treatment went well. Thank you for your 5-star review and recommendation.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Swift professional resolution in a relaxed and friendly manner
Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Leave your opinion about mydentist, Purbrook Way, Havant:
mydentist, Purbrook Way, Havant appears in the following listings:
Other dentists you may be interested in
Durley Avenue Dental And Aesthetics
Envisage Dental Drayton
Damira Cosham Dental Practice (Previously Northern Dental)
Add your dental clinic to our directory for free
If you manage a dental office and want to appear in our guide, send us your company information and you can appear completely free of charge.