mydentist, Deganwy Avenue, Llandundno

Negative experience: I had an issue with a wisdom tooth causing pain and called up because I was registered as an NHS patient here before it went fully private. Was charged £800 for two fillings and a wisdom tooth removal. I had an issue with trapped food under the gum which the dentist said would mean I would need the tooth removing for. An appointment was made for 4:30, when I took time out of work and arrived I was told there wasn’t enough time otherwise they would be late finishing which was really poor considering the amount of money I was paying and the fact they had booked me in for that time. After the extraction, I was told any issues or potential infection to call up. After a couple of days, I had a suspected infection and so called up but was told I would need to pay another £135 on top of the £800 I had already paid just to be seen for some aftercare. I decided to go to an emergency NHS dentist to get it treated and sort out my other wisdom tooth which had developed the same problem. The dentist could not believe that they made the decision to recommend having the tooth removed when it was only food stuck under the gum. They said that there are guidelines that should be followed to try and save the tooth first such as flushing with sailine and treating with anti biotics and that teeth shouldn’t be just taken out without any attempt to treat first. But at £209 for an extraction, it feels like they just wanted to remove it for the money. The whole experience has left me feeling like I’ve been fleeced to be honest. Not to mention turning up to an appointment just to be told they didn’t have time to do the procedure I was booked in for.

Negative experience: I am a registered patient at this dentist, and I phoned up for an appointment today because one of my veneers had come slightly loose. I asked if somebody could re-fix it in place. I said it should take about no more than 10 minutes. The receptionist made an appointment for the following day and said, "Can I have your credit card details?" I said, "What for?" because normally you pay for these things when you arrive. She said, "Well, because you're going to be seen by a dentist." I said, "Yes, I don't mind leaving a deposit. What's it going to cost?" She said, "£135." I said, "Well, I don't know until the dentist sees it and whether he can fix it. It doesn't matter. You pay that £135 for him to see you because it's an emergency." I said, "Okay, let's not make it an emergency. What would it cost?" She said, "It still costs £135 if you come later in another week or two." I said, "What for?" She said, "Just for the dentist to see you. That's his fee for him to see you." I said, "Thank you very much, but I don't think I'll bother on that basis." It seems to me that all they're interested in is screwing people for as much money as possible for very little work. Disgusting. !!

Fantastic experience: I was extremely nervous having not been to the dentist for a while, knowing I needed at least a filling. I came across my dentist through arranging an emergency appointment for my daughter in Liverpool. They were so kind an patient with her it gave me the courage to search out my nearest one. I have had the best experience. My dentist Andie was amazing and was so calm and welcoming. My treatment was pain free, no one likes injections but I can honestly say I didn't feel any pain once the anaesthetic kicked in. The filling is brilliant and I am just so happy with everything. Andie talked me through everything clearly and was very understanding. I feel confident going to the dentist now and I want to say to anyone who is a bit nervous, please go, all of the team are brilliant and know what they are doing. I wish I had found these guys sooner. Thanks again everyone at Llandudno My Dentist xxx

Fantastic experience: I cannot rate this practice enough, I required an emergency appointment and received one the same day. The care and treatment I received from the dentist Amin, was excellent putting myself at ease. I received excellent pre and post advice. During my treatment Amin reassured myself and kept me at ease. Claire who works on reception communicated all my appointments excellently, even providing full information on the dental plans available. Which I’ve now signed up too and look forward to any future visits to this practice.

Fantastic experience: I've had 2 wisdom teeth out in the last 2 weeks. I was promised no pain and I didn't feel a thing. I nearly fainted with the second one because I saw my own blood on a tissue but I was well looked after. Thus far my experience has been smooth and mentally pain free

Positive experience: A visit to the dentist is a necessary evil. Always worthwhile.

Fantastic experience: I am extremely grateful to mydentist over the many years I've been with them they've always done their very best to help me in so many different ways. I thank you all for being so lovely and accommodating and professional. 10 stars Updating my review as that was quite some time ago now, we are in 2026, so my updated review: Even though there is no NHS dentist there and it is private now, I am in fact even happier I am getting excellent work done, pain free hassle free. Thorough explanations and my oral health is improving rapidly. I never thought I would say this, but I am happy to pay for a great service compared to the NHS I was receiving. Shout out to Andie the dentist in there, amazing! I am actually happy to get the treatment I need done with Andie, they are an excellent dentist and so knowledgeable it shows via his work and care. Thank you My Dentist, always helping me and things in my opinion have got even better albeit privately. It's great. Thank you all so much!

Fantastic experience: V good great staff always abridge with appointments always send a reminders

Fantastic experience: Went to the dentist for an abcess, had the tooth extracted . I had no pain during the extraction and the dentist explained everything. Amin and staff were amazing.I can only say great things about them.

Positive experience: Was anxious as don't like going to dentist but Sylwia was really nice.She explained every step and gave me a lot of confidence. Had a large hole filled and it was very professional and sympathetically done. Thanks Graham Edwards

Negative experience: Once again had my dental appointment cancelled. I rang the surgery as advised to be told my dentist is leaving on Friday 5 June so I could not be seen. I was then informed that the practice was now no longer NHS and so if I wanted to be seen I would have to go private and pay through the nose. No advance warning, no this surgery is seeing accepting NHS etc. I have never received good service from this practice and I can't see the service improving. A lot of the staff have been rude or unhelpful in the past and now they want me to pay extra for it. I would not trust this practice and if having to pay I would find somewhere else to have dental treatment. So now I'm without a dentist with the prospect of never being able to get into another practice. Thanks for nothing Llandudno my dentist.

Negative experience: Been patient for few years now.. Had my 12 month appointment for June cancelled... Rang surgery.. Told gone private only.. Am 73... Retired.. Have hc2 form. Can't afford private.. It's like am just left in limbo.. Weres the patient care.. Got no chance of going to new practice.. As I know people who have waited for years to go on NHS.. As you probably well know.. Have no savings.. Just have my state pension every 2 weeks.. That's it. Dave Rogers.

Fantastic experience: I had my tooth removed at this clinic, and the whole process was smooth and comfortable. The dentists were professional, kind, and took great care of me throughout the treatment. Thank you to the entire team for the excellent service!

Fantastic experience: Recently had a dental check up with Vikram, I felt very welcome at the dental practice from the moment i walked in, all the staff were friendly and made me feel at ease.

Fantastic experience: Vikram did an excellent job with my teeth whitening treatment. He was very professional, friendly and made sure to explain everything before starting. I now feel much more confident with my smile after the treatment - my teeth are much whiter while still looking natural. I would recommend Vikram to anybody. Thank you!

Fantastic experience: A big thanks to Vickram, Nikita, Keeley and the team at Llandudno practice for helping get my broken teeth and other issues sorted out. Nikita is a magician, I have so much more confidence after her amazing work. The current team have been struggling through dark times for dentistry however they remain kind, courteous and professional. Great work, many thanks. Yvonne D.

Fantastic experience: I was very nervous at first, they put my mind at ease. Friendly, supportive and reassuring. I’ve been to a couple of dental surgery’s in north wales and was not happy with the treatment or the hygienist and the Dentist treatment I received.Thankfully I got lucky with this Dentist.

Fantastic experience: Have been looking for a local dentist for the last few years and was recommended MyDenist by a friend. Fantastic service received from start to finish. Administration staff were outstanding and Dentish was friendly, diligent and professional. If you need a dentist this is the place to go!

Fantastic experience: Great service very friendly staff, many thanks.

Negative experience: My son came in for treatment and was due another extraction after the one he was having, receptionist told him the next appointment would be sent to my phone, no appointment came and when we called to ask about when the appointment would be they said he had missed the appointment! The appointment he had not been informed about! And had been removed from the list! I asked how he could have purposely missed an appointment he knew nothing about and the receptionist hung up on me, I called back and she said I needed to speak to the manager so I requested a call back from the manager but didn’t receive one, I then dropped off a letter complaining about what had happened and again requested a call from the manager and nothing! They are a disgrace. Patient name Warren Peter Hobson’s

Fantastic experience: It has been a very good experience the whole staff have gone above and beyond to sort out a very troublesome tooth..they fit me in on two occasions to sort out an abscess..my dentist VIKRAM CHOKSI HAS done everything to save my tooth instead of taking it out..the wonderful receptionist was amazing understanding and very kind to me..always smiling and is a true attribute to the practice..can’t forget the young dental nurse who helped out no end while having my treatment..well done my dentist deganwy avenue llandudno..you have been brilliant

Fantastic experience: A very big thank you to Nikita and her Dental Nurse. I'm extremely odontophobic which has led to an avoidance of treatment which now means I need a lot of treatment. Nikita is fantastic, she did her best to put me at ease. I had to have a number of fillings and with two of them, she has practically rebuilt two teeth. Cannot thank her and her Dental Nurse (sorry, I didn't get your name) enough. Very many thanks.

Fantastic experience: My experience and appointment, which I have with the very gentle lady Dentist Nikita was very good painless and then she’s a very good Dentist

Fantastic experience: Excellent service from the Dentist and her assistant at The dental practice MyDentist in Llandudno. For my totally painless pair of fillings .

Fantastic experience: Attended an appointment today with my 7 year old step-son & I can’t praise the team enough. I’d really struggled to find a dentist in my area so had to travel out the way to this practice & I can’t stress enough how glad I am we did this. The team were friendly, understanding and made myself my stepson feel at ease straight away. He really struggled with anxiety and they were so reassuring and understanding throughout the treatment. There was a lovely moment watching the dental nurser explain to him what he could see on his dental x-ray and honestly it was brilliant to see how interested he was but how she didn’t mind him asking questions and being curious. Thank you again guys. Myself, my husband and my step-son are less anxious about future treatment to come :)

Negative experience: Don't even answer the phone

Fantastic experience: Amazing dentist....upstairs...sorry not sure of his name...n his assistant is very nice too...thanks for your work guys...

Positive experience: Great service, friendly staff.

Fantastic experience: Great dentist comfortable and able to recieve free treatment feel much better than I did 3 months ago

Fantastic experience: A big thank you to new Dentist and her working colleagues who assisted in delivering my treatment on my teeth. Unfortunately l have had to wait almost 5 years since my last check up at the practice. I have been asked to call in at the practice again in 9 months to book another appointment, the staff have been so helpful in the past with circumstances beyond their control. I just hope that the Dentist can stay at the practice with a decent contract. Once again many thanks. Kevin

Fantastic experience: Just finished a course of treatment involving fillings. The dentist Sara was very professional and caring. She made me feel relaxed and made the experience that more bearable. I would have no hesitation in recommending her and her assistant for the treatment that was provided.

Fantastic experience: My dentist was absolutely fantastic.

Fantastic experience: Vikram choksi at my dentist llandudno. Is brilliant

Fantastic experience: As a nervous patient I was put at ease immediately. Really happy with the service provided. Thank you

Fantastic experience: Just had a filling, Vikram Choksi and his assistant were very professional . Keep up the good work for the NHS , not everyone can afford to go private

Fantastic experience: Reviewing on behalf of my mother. "Brilliant clean place, all the staff are lovely, and my experience with hygenist Jagoda Marzena and dentist Sarah Drah was brilliant. Both very kind and thourough. Highly reccomend"

Fantastic experience: Had to wait a long time for an appointment as there were no nhs dentist at the surgery eventually they have one temporary called Sarah Drah so I visited today for the second time to have two fillings and I have to say Mrs Drah was absolutely fantastic she is the best dentist I have seen in a long time and I wish and hope she will stay there full time thank you Sarah (please stay)

Fantastic experience: My daughter was very nervous having a filling and the dentist Vikram and his nurse Kayleigh were really patient and explained everything step by step to her

Fantastic experience: i calledin in pain and was given antibiotic prescription and seen six days later for a extraction . thank you vicram and team .

Fantastic experience: As a nervous patient I wasn't looking forward to seeing the hygienist as my gums are quite sore but jodie was lovely, very patient and kept asking if I was ok. Hoping she's still there on my next visit in October, thank you for your patience

Fantastic experience: DR Sarah was very nice and patient. She talked to me throughout the appointment which relaxed me as normally I am very anxious with new people and doctors. Alex

Negative experience: I hadn't had an appointment there in two or more years only to be informed that the only way to get an appointment was to go on there their dental plan so desperate I joined it ,what a nightmare cancelled so many times even though on plan . Eventually got an appointment after months and months . I need work and it is costing but dentist was very nice and caring . This week I broke a tooth and tried to get an appointment on private list knowing it will cost but couldn't get a private one even for weeks ,told them it was an emergency as In lots of pain but still only telling me I am on their plan and couldn't be seen privately as an emergency case . NHS help .

Negative experience: Disgraceful lack of NHS care and zero equity in treatment. My Dentist in Llandudno consistently fails to provide any meaningful access to NHS appointments unless you’re willing to go private. I’ve contacted 111 eleven times in a week due to urgent dental pain, and the best they could offer was a private emergency slot — despite telling me there are no NHS appointments until July. BCUHB has confirmed that when a practice has no NHS availability, they are expected to offer NHS care at sister practices. This was not done. I was simply told there was no help available unless I paid. This is the second formal complaint I’ve submitted about their refusal to offer NHS care. Appointments, when they are finally arranged, are routinely cancelled at short notice, and the reception staff pay lip service, parroting excuses about new NHS dentists “coming soon” — a claim I’ve heard for years with no improvement. This practice does not provide equitable care. If you’re an NHS patient, you’re treated as an afterthought — while paying customers are fast-tracked. I’ve now removed both myself and my son from their NHS list. Avoid if you expect fair treatment. They prioritise profit over patient care.

Negative experience: Another cancellation, just says Apologies, was supposed to be Friday, rearranged for 06th Jan 2026!!!!! disgusting!!! re alise nhs is bad but seriously??

Negative experience: I haven't been seen by my dentist since before COVID, and every time I finally get an appointment, it ends up being cancelled. It's absolutely ridiculous. They have ONE NHS dentist, but if you want to go private, suddenly there’s plenty of availability. It's a complete joke and honestly feels like they’re pushing people into paying privately. What’s the point of offering NHS care if no one can actually access it. Feel sorry for the reception team.

Negative experience: Do not care about there NHS patients keep cancelling appointments leaving the patients to go private disgusting. Yet again i have had a appointment canceled, Putting the blame on the government. Can not offer another a suitable appointment until september but they are still taking on more NHS patients. Disgusting. I can't even post no stars.

Negative experience: I’ve had my dentist appointment moved four times now. The dental industry is an absolute shambles and seriously needs sorting out. Why are appointments being rescheduled so often? What on earth is going on? Feel sorry for the receptionists who have to deal with the chaos and take all the flak for it. Sort it out!

Negative experience: Let me start this review by making it very clear that this rating has nothing to do with the practising dentists at this practise.it is all about the time management and reception team Where do I start every time I have been within the last 2 years I have been waiting 20+ minutes after the scheduled appointment (normally it’s25-30) 20 is being generous while I understand appointments may take longer then expected but the same standard should be held for customers too as I have had a filling canceled 2 times and now a 3rd due to the simple fact that on the 3rd appointment (today) transport was late I arrived less then 10 mins after my scheduled appointment and I get blatantly ignored and just told to reschedule for June 10th (im writing this march 7th) while I understand I was late I’d expect a little more understanding from the reception team considering the waiting time I have had in previous visits and the extra waiting has made me late for things such as work but I come late in less then half the time I spend waiting and I get rescheduled? Not to mention the women at reception was rude and took a very unenthusiastic tone with the customers in front of me an older gentleman and women (almost appearing frustrated with them for trying to understand what their next appointment was ) and after I had very obviously begun to get upset for not being able to get my filling the women was actually smiling making me feel like she enjoys seeing someone in distress who baring in mind I am a full time university student too I had to travel all the way form Liverpool including travel expenses and because my bus was late all that gone to waste? My whole experience has been very unprofessional the women at reception was not very empathetic not to mention very abrupt with customers she is the face of my dentist Llandudno her attitude to customers Reflects the company as a whole in very negative mannor And I expect this appointment to go ahead for me as scheduled as I have to travel from Liverpool if this is not met then I will escalate my complaint to the relevant people

Fantastic experience: You have an Amazing Team and as with any Business which is only ever as strong as the Team behind it. Me and my Family have been a Patients of MyDentist in Deganwy Avenue since 2005 and have always found them polite and courteous always willing to help in any way that they can, even in the face of adversity throughout the Pandemic and with the recent skills shortage in Dentistry (not enough Dentists) MyDentist Llandudno has continues to run their practice in a professional manor and do the best that they can maintaining a reasonable level of appointments and prioritising urgent cases, the Reception Team are the Stars of the Show the Practice Manager is very helpful and Daisy, Zoe, Jess and Dental Assistant Kayleigh have all been super helpful and an absolute pleasure to interact with, thank you all for the service that you have provided in very difficult times, we appreciate you all.

Fantastic experience: Just been to see the Hygenist. Perhaps the MOST WONDERFUL change in my teeth! FABULOUS job and HIGHLY RECOMMENDED! Thank you SOOO MUCH!

Negative experience: Despite the fact my appointment was cancelled a number of times, the receptionist was a pleasure to deal with, thank you zoe.

Negative experience: Not a nice experience. Felt uneasy as soon as I walked into to the dental room and saw a mobile phone on the sterile work top!!

Negative experience: Shocking service. I have been waiting months for an appointment which I had scheduled for March 2024… they cancelled it at short notice and rescheduled for August 2024…. They cancelled it again at short notice and offered me another one for March 2025. How on earth can they get away with this? Cancelling my appointment TWICE and then offering me an alternative one 7 months from now. No care whatsoever for your patients. No doubt I will get a generic automated response on here which changes nothing.

Negative experience: Hey cancelled my appointment a couple of years ago and rescheduled 6 months later. They then stopped sending reminder texts and the next I learnt i was removed from the list for missing the appointment. Couple years later I have gone elsewhere and need a root canal costing me 1500.

Negative experience: My elderly mother had teeth extracted and full upper denture fitted late 2022. Several cancellations and changed appointments in the process, some when arriving for the appointment. The denture was hopeless, wouldn't stay in despite trying all adhesives- went back and they were sent for lining which made no difference. Complained to patient support who referred back to practice twice and heard nothing. Waste of £200 and now paying for private treatment elsewhere. Despicable.

Negative experience: Appointment cancelled during COVID, I asked if I needed to rebook to avoid being deregistered and was told that I didn't need to, this was wrong. The practice has now deregistered me, no warning, no notification, I only found out when calling to book an appointment.

Negative experience: Refused service for my partner because she hasn’t had abscess …” only” excruciating pain ….I will contact Health Board and Ms. Janet Finch- Saunders our local MP. I hope for revoking the license asap.

Negative experience: Been trying to get a filling for 3 years - appointments get cancelled at the last minute - every time without fail! I did manage to get an emergency filling just over a year ago but it came out within 6 weeks! I have given up with this practice, and NHS and gone private elsewhere. This practice is best avoided.

Negative experience: This practice is, in my opinion with-holding treatment that should be routinely provided under their obligations as contracted by the NHS. They need to be investigated for negligent practice. NHS provision is now being denied. Regardless of your income or financial status, you are expected to pay for private treatment. They are profiteering and doing so by misinforming patients about their entitlements and hoping that most patients are ill informed enough or daunted enough by their lack of transparency, and web of contradictory information that they give up trying to gain what is legally theirs, A RIGHT OF ACCESS TO DENTAL CARE. Where is their charter on what an NHS patient can expect to receive when seeking treatment? All of the literature that this practice prints is concerning private healthcare only. I am not the only patient that they're depriving. The Welsh Government needs to step in and act immediately. Betsi Cadwalader healthboard....where are you??? My Dentist, you should be ashamed of yourselves.

Negative experience: Cancelled appointment, near impossible to get hold of and when appointment get made they don't exist.

Fantastic experience: Excellent treatment from both Vikram and Sriram. Thank you for the time you spent and your patience.

Negative experience: Awful awful dentist. Cancelled my appointment 3 times then sent me a letter saying that unless I was in extreme pain, not to contact them. Why should I be in extreme pain to get treatment? In other words they aren't doing NHS anymore without saying they aren't doing NHS. If I've got to go private, I'd rather go somewhere with better customer service.

Negative experience: How are you actually calling yourselves dentists? Your an absolute disgrace, shocking way to run a business. Unfortunately there is no option for no stars otherwise you'd get nil points.

Negative experience: If you could give 0 stars I would. I've had nothing but trouble with this dentist in the past 12 months, 5 months for an extraction and dentures that don't fit. Twice I've turned up with an appointment and then told I haven't. Yesterday's appointment at 9.15 they didn't even open. There is no communication from them nor do they seem to be bothered, Just a quick update on my progress in the last 7 months of my first review. Still waiting for my extraction and dentures had to pull one of my own teeth out because they won't see me Just stay away from this place its not worth the stress and anger THEY cause

Negative experience: It is hard to describe how disappointed I am with the service. Understandably no appointments were available during the pandemic but not now. I had 6 dental appointments cancelled despite having painful tooth. I was told the surgery struggles with staffing levels. I am not having any problems booking dental hygienist (private) but NHS treatments are non existent. I find this unacceptable. Reception staff appear uninterested with poor customer care skills, caring mainly about charging debit cards. The standard of service in general has really gone down in the last few years. Maybe retention of staff has something to do with the management of the surgery?? As a patient and healthcare professional I feel very disappointed and surprised that such service is still deemed fit for purpose. Very sad.

Negative experience: How can you be number one in the phone queue for 35 minutes then cuts off why ask people to wait if you have no intention of answering the phone !

Fantastic experience: I have been treating pass 12 years in my dentist just want to say huge thanks all the staff and doctors always been helpful best place in north wales *****

Negative experience: Tried ringing the dentist over a year ago for a hole in my tooth. Was 5th in line, got to number 1 and then it cut me off. Rang back straight away and wouldn't even ring. I sent an email, no answer. I rang back a few days later, no answer and left a voicemail asking them to please ring me back. No reply. I've tried many times in the past year to no avail. I now have a very large and painful hole and no dentist to see me. Used to be a brilliant practice but has gone severely downhill. I haven't been seen since before covid. Not happy.

Negative experience: Be aware,tried to make an appointment for my grandson who is registered with this practice,for a check up,can understand it's been 3years and no appointments because of covid but every time I went in I was fobbed off .Today I found out he had been taken off the records and is no longer registered with this practice,no letter of this was sent to me of this, appalling service

Negative experience: I understand that the practice is short staffed and appreciate the difficulties this causes, however you could leave a message on the answering machine to let us know what’s going on? I call during your opening and hours and it says you’re closed. I’ve left messages on the answering machine and no one calls back. I’ve had to ring 111 twice now to get an appointment elsewhere for urgent treatment. I now need two teeth urgently removing and the emergency dentist stated I have to book an appointment with my practice? How am I supposed to do that? Any help or advice would be greatly appreciated.

Negative experience: Rubbish. Can't get an appointment for a check up for myself and my children. Ok, I understand nothing was happening whilst COVID was around, but they have been open now for over a year since COVID. Three appointments have been cancelled for check ups. Every time I phone (or try to get through on the off occasion) I am told there are no dentists available and phone back in 3 months. Which I have done and yesterday and today 24th & 25th January 2023, the automated message says closed. What the hells going on??

Negative experience: Had a fair few appointments cancelled and tried calling with over 30 minutes per times waiting for answers, with NO avail, this is disgusting, if I could give this no stars i would, I need an appointment during to toothache

Negative experience: Keep cancelling appointments. Went today for my appointment got to the door closed. staff member came to door to say dentist called in sick. No phone call to let me know took time off work to go. 2nd time it's been cancelled in two months.

Negative experience: I forgot the number of appointments being cancelled during of the year all my family. If you call them for an appointment after waiting 20 min in a queue they closed the phone in your face .....no comments.

Negative experience: Shocking dentist just spent 30min on phone to cancel my appointment there's no dentist there, told them take me of your books sadly had to go private because there so poor

Negative experience: Cancel your appointment constantly and one ever picks up the phone. This place is shocking.

Negative experience: My one star is awarded to the Dentist- lovely personality and a true professional.The failure to award further stars is due to a very poor reception experience. The Receptionist was arrogant with a couldn’t care less attitude unwilling to attempt to resolve a cancelled appointment situation for ongoing treatment made directly by My actual Dentist. My wife being very poorly needs 24hr care unable to be left on her own means a professional carer needs to come to the house for a minimum of 2hrs to look after her . All this fell on deaf ears Her “go away come back on another day of my choosing” was her response to an appointment which had been clearly double booked.She refused to contact the Dentist on my behalf for an explanation with the possibility of the appointment for a 10 minute impression being reinstated. Very poor patient care but unfortunately not by any means uncommon in this practice. .Beware.

Negative experience: I cannot believe the lack of service in this practice. You wait hours on the phone for an appointment and then they hang up on you and "go for lunch", or you call and they are "closed" - way before closing times. I've struggled to get an appointment many times in the past and present, and the service is just getting worse. I feel they need a better queuing system on the phones and desperately need more staff. Absolutely livid that I have wasted another day, yet again. On one occasion the dentist actually filled in the wrong tooth, and then continued to tell me I was wrong. Service is shocking, sorry.

Negative experience: They have been emergency only for a couple of years now, so I have been unable to get a checkup for myself or my children. Last week my tooth badly broke, it was late Friday so I waited until Monday, assuming they would see me, but no, I was told there was no dentists and to just call back later in the week. No more help offered for a severely broken tooth. When I first joined they were brilliant, best dentists I had seen, now they arent providing any dental care at all. I'll have to move practises, as it is, I reckon years without checkups means my teeth will need a lot of work.

Negative experience: I have not had a routine appointment for other 3 years, this tear one was book then cancelled by My dentist with the comment only doing emergency appointments. My concern is if there is any unknown degradation of my teeth how will I know and if you do find this is the case it may be too late to do anything for any preventative actions. Also though My dentist are the ones preventing me from any appointments I may be struck off as I have had no regular attendance. I only hope now if and when I get an appointment there wont be any issues resulting in teeth pulled out as now they are unfixable something I have see with this practice is more eager to do then help save teeth.

Negative experience: I turned up for my son's appointment this morning was told the hygienist was off for a few weeks but no phone call to cancel the appointment, can't get in with anyone else as they only work 1 day a week

Negative experience: One of the receptionist has an attitude problem. She should not be inflicted on the public. TERRIBLE customer service skills.

Fantastic experience: Lovely staff,always friendly and accommodating. Can't speak highly enough of the dentists themselves.

Negative experience: Went to {my}dentist Llandudno for an initial consult. The clinician was argumentative, rude to me and her assistant, objected to my saying what a dentist in Spain had said the week before and treated like I was trying to get something for nothing as she thought I was an NHS patient (which they were not accepting at the time). I have never seen a clinician as unprofessional as this woman and would in no way trust her to give me dental yresent so walked out. I am now signed on with a surgery only a few hundred metres away who are helpful, professional, listen to their patients and do not talk down to them.

Fantastic experience: Would just like to praise and thank, both the receptionist staff and Alex and Jody his assistant, for their patience and perseverance. I have an extreme phobia of dentistry and they were so understanding and kind. Would highly recommend the Practice as a whole. Warm, friendly and accommodating. Many thanks, Samantha Thomas.

Fantastic experience: I have used this practice for many years now and have always found them to be most helpful and efficient. This last weekend I had the most awful toothache and on Monday I was fitted in to see a dentist at 10.15 am and prescribed antibiotics and a follow up appointment today. The ladies on reception are always most polite and efficient even when I have seen them under pressure with some very awkward and indeed rude people. I have been with this practice many years, going back to when they were in the smaller premisses and can only compliment the whole team. Many Thanks for your great service!

Negative experience: My wife has been going here for some time, had an appointment today but it took time to find a parking space, she arrived ten minutes late only to be told that she will have to make another appointment!! She will make another appointment but it won't be here, she will go private at my dentist.

Fantastic experience: New to this dentist. Very happy with the service, all of the staff where really helpful and friendly, excellent with kids

Fantastic experience: Always very friendly and professional. All staff have always been very helpful particularly Sam the dental nurse always puts me at ease. Would recommend this practice as I’ve never had any problems.

Negative experience: Rude staff, extremely bad treatment for kids, not friendly attitude toward kids.

Fantastic experience: Excellent and professional treatment after my own dentist retired made me feel at ease thankyou my new dentist

Negative experience: Receptionist was the most rude person I have ever met the dentist used to be ok a couple of years ago but has gone downhill I would rather have a toothache then visit this dentist again and that's being kind

Negative experience: Since one of the Dentists left I have no end of cancellations - and this is not great when you work an hour away and take time off to attend... Also tried calling and after waiting in queue (usual "you are number...") I made it to one and then got told the call can't be taken at the moment then cut me off! Trying to get a decent dentist at this place is appalling... not the receptionists fault at all - they are genuinely great... but the whole system is a complete disaster and needs sorting out as soon as possible. Come on people... sort it out!

Negative experience: I am not happy the way i was treated today, I booked my son two times, they cancelled my son's appointment without notice, first one i have not recieved any notice or call they just said it was not in their system so i just ignore it, I said okay everyone makes mistakes. Second time today April 13, they said he is not in the system again I have a copy of the appointment with me, they said we sent a cancellation notice few days ago, I said i did not recieve any. They said they might sent at the wrong address, why did they not call me to confirm or at least send me an email. I took off my son from school, paid taxi to go there. Even though I was furious i tried to calm my self. This lady at the reception was so rude says they are not the one who cancells appointment its the dentist. Well! who ever cancelled the appointment two times do you think its fair to cancel 7 years old boy without notice? He missed the school. To the staff or to the dentist who cancelled my sons appointment please be fair because if you are in my shoes you will feel the same. I hope what happen to me and my son today wont happen again.

Positive experience: I was wondering if you could turn my canines in to vampire fangs and if so how much would it cost

Negative experience: never answer the phone.

Negative experience: My husband and I used to use this dentist. It is by far the worst we have ever been to. From start to finish you just feel like you're a nuisance. Staff are so busy chatting it takes a good five minutes to answer the phone and even then they are still chatting to one another. Their language is unprofessional, we've heard them swear in the past and they don't seem to care if children can hear. Last time I went, the toilet seat was broken, but the loo was still in use..... It is a cowboy outfit. Zero customer care.

Positive experience: Everything I have been in I would have to wait for an hour to be seen, but part from that the dentist and nurses are happy and easy to talk to and good at there jobs

Positive experience: A good dentist with friendly and professional staff.

Fantastic experience: I have had problems with dentists all of my life, both NHS and Private, making me hate and fear them. This dentist is the best by a long way. They tell you what the problem is, what they are going to do, and why. They are friendly but professional, quick but careful. I'm not saying that I now look forward to going, but it's close :) On the minus side, today I had to wait 2 minutes for a space to become available on their small car park.