mydentist, New Canal, Salisbury

Fantastic experience: I have recently had to change appointments due to changes in work commitments and the receptionist is always accommodating, understanding and helpful. It puts me at ease as a nervous patient just knowing everyone is friendly and caring.

Negative experience: No disabled facilities - steep stairs and no lift. told my mum she would have find a new dentist as they cant see her. Not sure that is incompliance Disability act

Fantastic experience: Dr Vilan is so kind and very patient. Apart from obviously being very good at his work, he really takes the time to explain everything. He has a gentle approach and manner. I would especially recommend him to anyone who is nervous about going to the Dentist.

Fantastic experience: Excellent Dental practice all the staff are very friendly , welcoming and make you feel at ease. Sarah the Dentist is always happy and cheerful and always provides a thorough explanation of what she is going to do and why and discusses the cost of the treatment. I have been coming here for some years now and am very satisfied with the service provided by the practice

Fantastic experience: I have recerntly had some emergency treatment completed at mydentist after a period of time post covid where I had dropped off as an NHS patient. I have been treated with respect and a warm and friendly attitude by the reception staff, dentists and dental nurses. I have subsequently rejoined as an NHS patient and have had treatments needed completed quickly with a strong level of aftercare too. I would highly recommend this dentist to my friends and family.

Fantastic experience: Both the reception staff and my dentist Sarah go above and beyond every time I visit the practice. They are kind, thoughtful and can’t do enough for myself and my family. They make going to the dentist a pleasure rather than a chore. Well done!

Fantastic experience: Amazing dental care! Very professional, gentle, kind and polite. Very good manners. Highly reccommended.

Fantastic experience: Kind, caring and friendly staff. Excellent service.

Fantastic experience: Wonderful service from the new canal team. Although visiting a dentist can be daunting, even as an adult, they are welcoming and friendly. I visited recently for myself and also with my elderly mother. Both visits were excellent with me having treatment and dealing with updating medical info for my parents. Compassion and care given professionally by all team members.

Fantastic experience: Amazing staff at mydentist! The lovely women on the desk are always so kind and positive! Araz is a brilliant dentist, has a very calming way about his work and does a very top professional job where you can see he cares about getting his work near perfect!

Fantastic experience: I have had an excellent experience at this dental clinic. The team consistently provides high‑quality care in a comfortable and welcoming environment.Treatments are thorough, gentle, and focused on long‑term oral health rather than pushing unnecessary procedures. The dentists clearly explain findings from exams and X‑rays and offer understandable options so you can make informed decisions .

Fantastic experience: Friendly Staff, Clean location, Great service!

Fantastic experience: Huge thanks to all of the staff at My Dentist, New Canal, Salisbury. ‘Lena’ ‘Anna Marie’, were so nice, as was Araz my dentist. In 78 years, I have never found a dental practice so EXCEPTIONALLY GOOD as New Canal! My advise to anyone is - don’t go anywhere as they are the BEST- Steve and Liz Earley

Fantastic experience: Excellent service. I had a tooth problem over Christmas but was seen very quickly and problem sorted

Fantastic experience: Staff are very welcoming, professional and efficient. Excellent Practice for NHS and Private care. Highly recommend this practice

Fantastic experience: Excellent staff,always willing to help The best practice in Salisbury

Fantastic experience: Really friendly team as soon as you walk through the door. My daughter used to be scared of dentists after a bad experience but thanks to our dentist Araz, she is no longer afraid. Great experience and 5☆ overall. Thank you.

Fantastic experience: Exejant and gently staff. Great service care.

Fantastic experience: What a fabulous surgery . I have recently joined the practice and am delighted with the service I have received. The reception staff are so friendly and welcoming and my dentist exemplary. His professional and caring approach is phenomenal. I am almost sorry I have to wait 3 months for my next appointment!

Fantastic experience: I had problems with a back top tooth and saw a lovely dentist called Dr Leena Abdalla in My Dentist today, she immediately made me feel relaxed and calm. She is so easy to talk to. My options were explained and I went for a tooth extraction. My experience from start to finish was perfect Dr Leena explained everything to me in detail and ensured I was in no pain whatsoever. I will definitely go back to Dr Leena she was Brilliant.

Fantastic experience: I’ve been with Dr Sarah Longley and hygienist Bikram Mala for years, can’t rate them more highly - so thorough and so caring. worth their weight in gold

Fantastic experience: I feel very lucky to be under the care of Dr. Araz Naser. He is such a kind, thorough, and professional dentist that I can wholeheartedly recommend him. Together with his assistant, Shvi, they make a wonderful team, which makes every visit a pleasant experience. I also have to mention the lovely Joana, the receptionist, whose help as a translator (from Polish to English) has been invaluable to me. I’m so glad I found "My Dentist" in Salisbury. Thank you to everyone!

Fantastic experience: Dr Sarah Longley is a great asset to the team at New Canal, and really knows how to make patients feel welcome. And is great with me, as I am a nervous, makes me feel at ease, and explains the process. Would highly recommend her!

Fantastic experience: We feel so lucky to have a wonderful Dentist Sara and her team at Salisbury. Great service care and compassion.

Fantastic experience: I have recently joined this practice with my family and couldn’t be happier . The receptionists are lovely . My emergency appointment was booked the next day from my call . And the dentist went above and beyond to help me get it sorted when she didn’t have to ! Thank you so much !

Fantastic experience: I went to Luiz Vilan today and had the usual excellent advice and examination by him. He answers my questions and is very thorough. Highly recommend this Dentist and his team . Monica Edmonds

Fantastic experience: Friendly and helpful staff. They really put you at ease. Lovely dentist. Highly recommend.

Fantastic experience: Very efficient, caring practice.

Fantastic experience: Had a great teeth cleaning experience. My dentist were really friendly and helpful. My teeth are very clean ! Happy customer

Fantastic experience: The receptionist was very friendly on arrival, i did not have to wait very long for my appointment. The dentist was extremely good and thorough . It was a very good experience

Fantastic experience: Excellent and gentle dental care.

Negative experience: TERRIBLE SERVICE. I went to register as a new NHS Customer but was shocked when they said they only take Private customers (MONEY MAGNETS) I found this rude, cruel and heartless especially as I told them I am a disabled Royal Navy Veteran and deserve courtesy and respect.

Fantastic experience: Phone enquiries are answered promptly. Appointments are easily scheduled & rescheduled if need be, & brought forward if you're in urgent pain. My dentist, Sarah, diagnoses & deals with any dental issues efficiently & effectively, whilst explaining clearly what she's doing. Bikram, the dental hygienist, is thorough in cleaning my teeth, patiently illustrating how I should be looking after my teeth between appointments. The reception staff are welcoming & efficient. Reminders of appointments are sent out the week before & the days before

Fantastic experience: I have been attending this dentist since my children were tiny, taking them along with their older siblings to get them used to going to the dentist. I have been taking all three for years and seen the same lovely dentist. I am so grateful to have an NHS dentist and something I never take for granted. Always so kind, helpful and always the best care! Thank you

Fantastic experience: I was on time .I didn't have to wait to long to go in .And the work was painless and before I knew it was done . Thanks for another year . Alex Galica

Positive experience: I attended this dental practice with severe pain due to an abscess which had flared up after biting on something hard while eating. This was on Friday morning. I was told by the receptionist that she would try to fit me in to see the dentist but after waiting four hours I was told this was not possible. After being turned away with a suggestion to return on Monday if I was still in pain I suffered another sleepless night in pain before contacting NHS Dental Emergency the next morning who were unable to find any dentist accepting emergencies until the Monday. I therefore had no alternative but to attend A&E the next morning (Sunday) where I waited four hours to see a doctor who prescribed antibiotics after studying an X-ray which confirmed the infection. Had I been allowed to see the dentist two days earlier at the practice all this aggregation could have been avoided. I contacted the practice the next day to make an appointment but none was available for three weeks. When I attended the practice three weeks later the dentist did a thorough diagnosis but I had to wait five weeks for the problem to be sorted as the practice is still under severe pressure. The dentist did an excellent job of removing two teeth and even telephoned me personally to ensure the stitches were removed in good time. I am now to attend the practice in two weeks time for what I hope will be a final check. The dentist showed great skill and did an excellent job it is just a pity that I had to suffer so much to achieve a good outcome,

Fantastic experience: Sarah is as good a dentist as you can get. I wouldn't change her for all the money in the world, her expertise is second to none, and her customer care and attention is outstanding. Keep up the good work.

Fantastic experience: This was my 1st visit to the dentist since 2018 due to the pandemic and my own nervousness. I was aware my gum disease had worsened so saw bikram ? The hygienist who instantly put me at my ease he educated me in the proper use interdental brushes and where I may have gone wrong . He proceeded to clean my teeth which obviously wasn't pain free but felt and looked great when it was all finished I'm even looking forward to my return in 2months. Thanks My dentist

Fantastic experience: When I joined, I hadn't seen a Dentist for a fair while and they made me feel less nervous about going back, didn't judge me on how long I'd not been. They also didn't make me feel too much pain for any work so far as the dentist was gentle compared to my previous dentist.

Fantastic experience: Since switching Dental practice some years ago, I have always experienced excellent dental care at ‘My Dentist’ from reception through routine check-ups to more significant work. I would unreservedly recommend’My Dentist’.

Negative experience: Tried to book a dental checkup and a very rude receptionist told me that I was taken off their register. BUT NO PROBLEM TO BOOK ME PRIVATELY! Last time, they cancelled my appointment for which I waited longer than a month, and re-scheduled me for an inconvenient time further down the line. No warning, nothing. I was treated like it was my fault that their dentist cancelled the original appointment and that they have no appointments available.

Negative experience: Phoned to make an appointment but was told I’d been taken off their nhs records as I hadn’t been in 2years to see the dentist. I told the obnoxious receptionist that I had been a year ago for the hygienist and nobody asked me to book the dentist or warned me that it had to be used in 2years. They also called me a week ago to try to book another hygienist appointment and again didn’t say anything then about the dentist. When I asked this, she told me it’s down to the patient to research this. They were closed for covid then had limited appointments straight after so it was difficult to book. I asked to speak to a manager, was then handed over to an even more obnoxious receptionist. I asked to speak to a manager again and she said she’d get one to call me, they never did. They are just trying to push their private services and don’t care about their nhs patients. Very disappointing service. Now close impossible to find an nhs dentist.

Positive experience: Great dentist. Had a bridge implanted and the results are brilliant. Also gave my two front teeth a little care to make them look much nicer. The only reason it’s not a five is because of the time it took for the whole process.

Fantastic experience: I’ve used this practice for many years. In this time I’ve always been greeted by friendly staff and very proficient dental practitioners! Highly recommend them!

Fantastic experience: My dentist, Sarah, is the first dentist who has managed to calm me in the dentist chair. When I first had an appointment with Sarah, I was at a crisis point and needed treatment, this was causing me a great deal of worry and sleepless nights - and after bad experiences, I had put the dentist off until I couldn’t anymore. Sarah was kind, patient and honest, and addressed the fact that I was a nervous patient. Once that was on the table, it was like a weight was lifted. In all of my interactions since, she has been so kind, talking me through every step and what it will feel like, she’s a true credit to the company and to the profession. I’m really grateful to Sarah, because she’s changed my relationship with the dentist chair… and I no longer worry about my teeth or going to appointments! The impact of that should not be under estimated. Thank you!

Negative experience: Terrible!! Try to speak to the lady to book an appointment she wasn’t helpful at all. Apparently we’re not in the system anymore!! how come? Keep repeating the same the she was saying. Not helpful.

Fantastic experience: UPDATE 2 - I had a split tooth with underlying infection which was treated by the most gentle and compassionate of dentists and her assistant. Recovery has been straight forward. Everyone at the practice was patient and polite even with the amount of pressure they are under with extreme staff shortages. UPDATE - the practice like many places is working with a staff shortage and COVID protective rules in place. Following an early morning call they have triaged me in for an appointment. The general feeling is that private patients take precedence over NHS but this is the same for most, if not all practices from what I see and hear. My original review which I marked as 1* is below and I will leave as is but am changing my opinion and rating based on more understanding of the situation. ORIGINAL "I never write reviews but....I've been with this dentist for 20 years or so. 6 months ago I phoned for an emergency appointment but told only if in extreme pain. I managed pain but it has increasingly deteriated. Phoned today to be told only emergency appointments but none available. Then to contact sister surgery and pay for check up - then pay for further treatment. When asked if this was going private told no I would still be registered NHS but this was a paid option !!! Then asked when would next available emergency appointment be and advised none available. Eventually managed to squeeze out information that available dentists would triage appointments for the day in the morning between 8:30 to 9:00 am so phone then. The dentists have always been good but the games this practice is playing with patients is immoral to the extreme."

Negative experience: Removed from patient list with NO warning, and now saying they're full and can't take any more NHS patients! Um... I've been a patient at this location since I was 5, I'm now 31. Covid happened!! I barely even left my house during it all due to disability, and thankfully wasn't in need of emergency treatment during that time. And because of that, I now need urgent treatment and have literally nowhere to go. All NHS dentists in Salisbury are apparently "full" or "at NHS patient capacity. As for the "patient support" response, it's not just that I couldn't get an appointment with you, it's that you REMOVED ME from your register! I can't get an appointment anywhere in salisbury!! As you removed a disabled patient, during a global pandemic, I can only assume you hoped I wouldn't survive covid!! I'll be forwarding the transport bill to your office, as it looks like Southampton is my next closest shot for dental treatment. I also have an advocate of Christians against Poverty looking into the legal side, as you cannot remove patients without prior consent, and I never had any notification until I tried to get an appointment. Oh- and the fact you're holding spaces for private patients (illegal!)

Fantastic experience: I had an excellent experience at mydentist with Dr Khizer Hanif. I have a real phobia of dentists but he was very calm and professional, explained all my treatment options and the costs associated with them, and made the whole process really smooth and (surprisingly) painless! He is a credit to the surgery and I will definitely be back.

Fantastic experience: Managed to get an emergency appointment yesterday 17/3 & even though I had a tooth removed Sarah the lovely dentist could not have been any kinder, gentler or more sympathetic. Fantastic treatment thank you all

Fantastic experience: The hygenist is really good at what doed exsplains thing well with treatment and what need do when at home highly recommend by my self Mr Bikram malla very good. Makes u at ease

Negative experience: Terrible behaviours. I had been a patient here for many years, but went abroad on secondment in support of the military. I informed the practice of this before departing. When returning and trying to book an appointment, I was informed they’d taken me off their books and had no more NHS spaces, however I was welcome to book private (do they have space or not?). I informed the receptionist of my disappointment and a staff member followed me out to say I should try looking outside Salisbury or Wiltshire.

Fantastic experience: Brilliant dentist never have to wait too long. Always polite and friendly and Sarah makes it more pleasurable experience.

Fantastic experience: Had some very difficult dental work to be done. It was carried out in a very professional manner with great thought to my welfare.

Negative experience: I was a patient here for over 15 years (with the practice changing hands in this time) but have now been de-registered without warning, despite not being able to have a checkup during covid closures. Very strange seeing as I was offered an emergency appointment just 2 months ago and not told I was (or about to be) de-registered.

Fantastic experience: Myself and my son visited Dr Khizer Hanif on Thursday 1st of July. This was my son's first ever dentist visit and check. Dr Hanif was wonderful with him, as were the two nurses who were also in the room. He was not phased by my son sitting on me to watch what he did during my check up, he showed my son the instruments and talked him through everything he was doing. He was kind and gentle and was happy for my son to climb on the chair while he wrote up his notes. It was an amazing relaxing experience for my son. He was also great with me talked me through everything with my teeth and combined a follow up appointment to reduce my needed to come back twice which I greatly appreciated. The two nurses who were also working were great with my son and baby. They were calm and supportive and really positive. They looked after both boys when I had an x-ray done which meant they had to leave the room, my son does not leave me easily bit he did this time which is a testament to how great they were. Can not praise them enough!

Fantastic experience: Excellent service as usual very thorough and a friendly team

Fantastic experience: Professional, friendly, welcoming. From the gentleman on the reception team they were so helpful in getting me booked in via telephone. Provided me with all the information and email confirmations also a huge thank you to Sarah the dentist as I am an an very anxious person and she puts me at ease and re-assures me and talks through what she is doing prior to it happening she has helped massively with my fear of dentists ☺️ she has done previous treatments, fillings, which has built up my confidence but I am due to go back to for thooth removal and I wouldn't trust anyone else but her. Thank you again to all the amazing team, dentist, dentist assistants, working endlessly throughout the pandemic to provide me with a first class service! Well done to everyone #NHS #Kindness

Fantastic experience: Pain free,very good,could of fell asleep in the chair,he's that good,Brilliant service

Negative experience: Had a filling done on the 4th of Feb after waiting nearly a month to be seen but this wasn't a problem as I was not in pain in fact the wasn't any pain what so ever , dentist was very professional and was able to do the filling without anestetic, but 2 days later the tooth started to pain me I thought this was normal. But the pain started to get worse so I googled pain in fillings it said pain can last 2 to 3 weeks so I started taking ibuprofen until I was at the maximum dose of the day and my face was swollen I then contacted the reception what a joke that was fobbed off with no appointments could be made this week and only emergency appointment, and I have to ring on the day but it's first come first served, (was trying to make it for the Friday coz I had a day off from work) I work 0800 - 1630 Monday to Friday the times the dentist is open , I reminded the receptionist that I had treatment done by the dentist and there is oviously something wrong she wasn't interested I ask her to get the dentist the ring me coz after all she is only the reseptionist and I paid for my treatment and like if you pay for any service or good you expect the goods or service to be correct without any problems , I did get a phone call back but not from the dentist from the receptionist telling me the dentist wrote me a prescription for antibiotics and has refered me the salisbury hospital so meanwhile I'm in pain can't see a dentist antibiotics can't be collected until after 2 the next day painkillers are not working anymore face is swollen and a dental practice that couldnt give a monkeys, stay well clear I know I will never be going back there again , and to think I was praising and recommending that's place not so long ago to friends and family now I will be telling them to stay clear

Fantastic experience: Very professional staff and my dentist Theo has done an amazing job, pain free and lots of supporting info.

Negative experience: Very bad service

Positive experience: All staff friendly and helpful.

Fantastic experience: Very Happy, I was booked in quickly using the on-line form but checked I would get a problem (toothache) sorted out at this appointment even though I was new. I was seen by Maria, who immediately put me at ease, discussed the options and removed the offending tooth. She showed me the x-rays and offending tooth(after making sure I wouldn’t faint) . Really good.

Fantastic experience: Very good dentist

Fantastic experience: I have always had a great experience with this dentist. I have been going for years, they have done some wonderful work on my teeth. Despite looking after them, I have had some misfortune with a few teeth resulting in chips and breakages. The standard of work is excellent to the point you cannot see the repairs etc. Others comment on my teeth, i don't hesitate to recommend. Everyone very friendly

Negative experience: My husband called today to register my son and book himself in for a routine check up. The receptionist said that he has been removed from the system as he hasn't had an appointment in 18 months when querying why he didn't get a letter she told him " we are like a doctors surgery " and to google who is taking on new patients. Looking at the other reviews and being rated 2.8 stars from 5 I can fully understand why! We are now registered with a much better dentist who was extremely helpful this morning! Personally I would read the reviews and ask around before going here. Very matter of fact and not willing to help what so ever.

Negative experience: Shocking service call and call never answer leave voicemail to call back and never do over 2 weeks ago! Pregnant in pain and searching for a new dentist

Negative experience: First appointment booked. Took a day of work, 30 minutes before the appointment received a call for cancellation. Ok, these things happen. So, booked another appointment, half day of work booked off, another call, appoitment cancelled. Wow, lost nearly £250 by not going to work. Not a great service isn't it? My membership is now cancelled.

Negative experience: Have learning difficulties and was taken off the books for missing one appointment through no fault of my own. As I was away for Easter when I got text alert, so I've rang up as soon as I returned. My Aspburgers and anxiety makes it difficult for me to understand letters etc. Rang 111 as instructed to find another dentist, who said they don't recommend other dentists! Got support worker on it now. Hope we can sort this mess out amicably, otherwise I'm without a dentist. Should I go to hospital about teeth; putting more strain on the NHS.

Negative experience: Yet again my appointment has been cancelled. This is the 4th out of the last 6 appointments that have been cancelled

Fantastic experience: First Class!!! You can’t even see the fillings! Just look like real teeth. Dr Covas is the man. He’s got me on track to getting my smile back. Brilliant service with very helpful receptionists too!

Fantastic experience: I have been using this dental practice for many years. I walked in as a brand new patient back then with a major existing dental problem and was referred straight to Odstock for urgent surgery. I think that alone saved my life. After that I was looked after brilliantly by Georgiana, who now having left has been replaced by the supremely talented Gilberto. I have only seen Gilberto twice, but I cannot recommend him more highly. Had a couple of fillings a few months back. Swift, efficient and painless. Then walked in just today (4/12/18) with a couple of badly chipped front teeth and walked out with a pair that are like new and haven't looked that good since I was a teenager! An artist - I was frankly amazed at the outcome. My family are also under his watch, and I hope it stays that way for the years ahead. Outstanding service.

Negative experience: Terrible service, was told I needed 10 fillings and when I requested an X ray to confirm this they said I dont need it and should go ahead with thefillings, I went to get a second opinion at a private practice and was told I only need two (at The Chequers Dental Practice), X-rays were done and explained there and then, my teeth are fine and if I blindly believed this practice I would have 8 unneeded mercury fillings in my mouth. Ridiculous! Avoid!

Negative experience: Very disappointed with the service. I missed an appointment, fair enough that’s my bad but I was getting on a delayed flight and rang multiple times before it to try and leave a voicemail but their answer message wouldn’t take messages. I then continue to call as soon as their practice opened to let them know, took ten minutes to get through and when I did they rearranged the appointment for a number of weeks time. Turn up to the appointment today and the dentist refuses to see me, what a joke.

Negative experience: Very disappointed with the level of service received recently. Our family has been treated here for years and never had any problem but there seem to have been some changes and our last two appointments have been cancelled last minute whilst we were already at the surgery and waiting to be seen. Our appointment last week was rescheduled for today and today the new appointment was cancelled again! This is very disrupting as my daughter had to miss x2 sixth form lessons and I went to work late in Bournemouth twice.

Fantastic experience: I had not been to the dentist for years due to my old dentist giving me a very bad experience. I was terrified I was going to get the third degree but instead my dentist, Pedro, listened to my story and started my journey to sorting all my problems out. He has started restoring my faith in dentists. I would 100% recommend anyone who was like me to try this denist. They don’t judge they just want to help.

Negative experience: Had an emergency appointment here about 1 year ago. The dentist seen was very critical of my teeth and didn't really have anything constructive to say to help the situation.

Fantastic experience: Came in with my young son today to see Gilberto, he was very kind and patient while doing some treatment on him and the reception team were amazing a credit to the practice .Thank you E & B Moores