Dental Care Stroud

Fantastic experience: Hannah is a great dentist, calm, friendly and has an individual approach. We have seen her for many years and appreciate her looking after the whole family. We've also seen George for emergency appointments who was also lovely. Both thorough yet honest for your wallet. The hygienist is also lovely: good, simple advice. There is a regular young lady on reception who has been there a while, very helpful, patient and understanding. Overall, with these people at the dentist, we have had a positive expereince for many years.

Fantastic experience: Great dental practice, Dr George was fantastic!

Fantastic experience: Outstanding care, brilliant service, fantastic work. Very well looked after by Dr. Toma and his team. Highly recommend.

Fantastic experience: Well what can I say, other than thank you all so much. I'm terrified of dentists! So much so that I avoid them like the plague. Not any more! I cannot describe the relief. This practice is the best I've ever used bar none. Sonny (my dentist,) is a truly accomplished professional and he listens to you. The receptionists are bright, friendly and accommodating. The practice as a whole is top notch. Again thank you all.

Fantastic experience: Dr. Hannah and her team have been absolutely amazing with my two daughters. I couldn’t recommend her enough. Thank you

Fantastic experience: My children see Hannah, and she is amazing and they always enjoy seeing her, always smiling when leaving the dentist because of her. All the staff here are so friendly and helpful.

Fantastic experience: My teeth aren’t in the best condition and I don’t enjoy going to the dentist. That is until I met Hannah. First off, she has the most easy and calming personality so much so that I actually look forward to going to the dentist now. Secondly, the work she does is fully discussed so that I clearly understand what the procedure is going to be and it is always completed to a very high standard. I now eat peanut brittle daily just so I can see her more often.

Fantastic experience: Such a nice dentist. Very gentle and always does a good job.

Fantastic experience: I had a really positive experience with George Toma and would highly recommend this practice. Everyone was professional, friendly, and made me feel at ease from the moment I arrived. What really stood out was how clearly the dentist explained my treatment options. As an engineer, I appreciated the logical approach. He took the time to explain not just the upfront costs, but the long-term pros and cons of each option, so I felt able to make an informed decision without any pressure. George also noticed and removed some old glue left behind from my braces over 10 years ago. No previous dentist had ever mentioned it, and it's made a real difference to how I feel about my smile. I already feel much less self-conscious about my teeth, and I'm genuinely grateful that he took the time to do something others had overlooked. Overall, the care was professional, thorough, and genuinely patient-focused. I left feeling confident that the advice I received was in my best interests, and I couldn't be happier with my experience.

Fantastic experience: Excellent treatment from Nonso Onyia today.

Fantastic experience: Fantastic team, saw George and his nurse Georgina. They were very helpful

Fantastic experience: Had a hygienist appointment with Nonso and I’m a nervous patient. They both took care of me and my teeth look amazing!

Fantastic experience: I wish I had found George Toma far earlier. It would have saved me months of pain and unnecessary treatment with a previous dentist (not connected). What an excellent dentist! I thoroughly recommend George. A lovely, patient man with a kind, caring nature. Thank you for the work I have had done so far, I am so happy with it!

Fantastic experience: I think it says enough that I often leave laughing or in good spirits. The reception staff are always welcoming and friendly, the facility is always clean, and the dentist is always up for a laugh and I've never dealt with pain during my procedures. As an anxious 23 year old, i always feel at ease once I'm actually inside because everyone is just so on it!!

Negative experience: Didn’t feel at all comfortable with dentist, check up was rushed, expected me to provide X-ray from last dentist. Receptionist seemed quite proud of the fact that the dentist worked quickly , not so good when a few weeks later my husband had a filling and it fell out 24 hours later

Fantastic experience: Had an appointment with George and I have a phobia of dentist . He was amazing , the receptionist was lovely I think her name was Leah and the new manager was so polite . A very lovely team who made me feel safe . First dentist I would be happy to return to .

Fantastic experience: Fantastic service. I would highly recommend!

Negative experience: I had a appointment last Friday.26th June I arrived 10 minutes before my time. And I was told that? Because one of their dentists has left suddenly they said, could not see me. And for me to make another appointment. Bearing in mind i left work 1hr early to get to Stroud from Cheltenham .A two days before they sent me a text to remind me of my appointment .which I replied OK. Not happy.

Fantastic experience: Excellent.

Fantastic experience: So found out this place was taking on NHS patients which as you may know is rare to come across. Had my first appointment with Sunny and I explained how nervous I am, and how I struggle with autism. He reassured me he’d look after me and if I needed to stop or bring music I could. Anyhow fast forward needed a wisdom tooth out. Sunny was so reassuring and careful with me he managed to get the tooth out without any pain. He really does care as a dentist. Really happy with the service from Sunny. The reception team are really kind and caring too.

Fantastic experience: I cannot recommend Dr. George Toma enough! I recently had a dental implant done here, and the entire experience was outstanding. I was initially a bit nervous about the procedure, but he walked me through every step and made sure I was completely comfortable and pain-free. The final result looks and feels exactly like a natural tooth.

Positive experience: Since imperial dental group took over from Bupa they contacted me as an existing NHS patient for an appointment and I have been able to see a dentist. I have found the staff and service to be really good and professional.

Negative experience: They never answer their phone.!!

Fantastic experience: Just had a really good experience, at this dentist, they rang me and managed to fit me in for a check up and extraction of a wobbly tooth, the new dentist who was from Canada, sorry have forgotten your name was very friendly, had a little prick when needle went in for anesthetic but would say it was like a 1 out of ten on the pain scale. After 10 years of not having a dentist I'll be definitely going again thank you

Fantastic experience: I have been a patient at this surgery for about a year, and I have only praise for the treatment and service Ive received. My dentist (Mr George Toma) is fantastic. I presented with numerous dental issues, and he has worked WITH me to devise a staged approach towards addressing them. During every appointment and procedure, Mr Toma has had a caring, patient, professional and empowering attitude. He is friendly, gentle and very receptive to patient needs, and speaks clearly in a plain, straightforward and reassuring manner. Im over 50, with a teenage son and so Ive seen numerous dentists in my life. This dentist, and the practice as a whole, is exemplary. Ive never waited more than 10 minutes to be seen, my calls are answered promptly, the administration staff are happy and capable, the whole practice is clean, and all of my treatments have been problem free. I highly rate and recommend the Imperial Dental Group in Stroud.

Fantastic experience: Previously I have had a bad experience with a different dental surgery but since I've been having treatment at Imperial dental clinic I've overcome my fears with a fabulous dentist (George Toma) who extracted my tooth. All staff are so lovely and make you feel welcomed. I can't thank them enough.

Negative experience: M checked it would be ok if I was around 10 minutes late, the receptionist said as long as I’d arrived before 1, it would be fine. Get to the desk and it’s 12.54, the girl on reception says she is going to run up the stairs to let the dentist know I was here.. well, she came back down and said that the dentist would like me to rearrange the appointment as he’s going to lunch ! I mean how bloody rude, so I

Fantastic experience: Extremely lovely kind staff. Explain everything they are doing. Give advice. Appointments are always on time. Extremely clean environment. Very high tech. Able to do online questionnaire before appointment. Wheelchair Accessible. Very person centred. Lovely reception staff. Everyone is so polite, kind and understanding.

Fantastic experience: Just registered with this practice and very pleased with the politeness and efficiency of the staff. Checkup was thorough and they scanned my paper documents from my previous dentist, which I thought was very sensible of them

Fantastic experience: We took my 17 month old son for his first dental appointment this afternoon and we saw dr jorge. I can’t recommend him enough. He was absolutely brilliant and put us all at ease. He already was our dentist and our other 2 kids dentist and we never had a problem Kids love him and can say they enjoy every visit to dentist because he makes sure kids and everyone are treated properly Cant recommended him enough for his professionalism Everyone knows I don't like the dentist but dr jorge toma changed my view completely. He did amazing work with a full denture from start to end also kept me informed all the time about what he was doing at each stage and for next appointment Dr jorge always tried to keep me calm Again i repeat dr jorge did rebuild my mouth doing all the extraction and then replaced with full denture and cant thank him enough for what he did As my first dentist and experience i Wish and hope i can keep you as my dentist youre amazing with my family and perfect in everything you do Thank you so much Carlos

Fantastic experience: I took my 18 month old son for his first dental appointment this morning and we saw Hannah. I can’t recommend her enough. She was absolutely brilliant and put us both at ease. My boy took an instant like to her and she made him smile enough to see inside his mouth without using any potentially scary instruments! All the staff were friendly and welcoming and we look forward to our next visit.

Fantastic experience: I have just completed my third visit in 6 months (I have neglected my teeth for about 5 years) and found the staff to be both helpful and polite and W.A. is by far the best dentist I have seen over the last 70 years.

Negative experience: Place was dirty reception desk was crowded with no privacy at all. When I was called through I was shocked at how dirty the place was I’ve seen cleaner rubbish tips than this place. Once I got into the dentists chair I explained that I was nervous of dentists, but she just sniggered and then asked if she could explain what she was doing just so I was aware of what was gonna happen she said I’m just going to have a look at your teeth the next thing I know there was a sharp stab in my gums, which made me flinch and shout out in pain. I was told to sit still. At this point I told her I’m leaving to which she replied whatever. Please don’t go to this place I think it personally needs closing down

Negative experience: The most painful experience I have ever had at a dentist. I went back to my private dentist immediately after the filling I had fell out a few days later. The appointment was rushed, chaotic and I had to ask for anaesthetic. He wanted to drill and fill two teeth that my private dentist said did not need any fillings. Make an appointment at your peril. I can’t even call them to cancel the second appointment I had.

Positive experience: I've re registered as a patient and have been one when it was called Archway Dentist. Was told they only took emergencies when it changed it's name. But I just had a check up and had to fill out a form. Booked a check up and happy with service.

Fantastic experience: Very friendly and dedicated staff and special thanks to Dr Saranya for the great treatment and patience.I would highly recommend this surgery.

Negative experience: Really awful customer service!!. Been a customer over 20 years (when it was Archway dental practice) and have just been told by someone in their head office that because I made a complaint (I've never complained before) about one particular dentist (where she caused a filling to come loose!) that nobody there is prepared to see me and I'll need to find another practice. Absolutely disgusting treatment of a long standing customer and wouldn't recommend them!

Fantastic experience: Excellent. Lovely friendly staff and Nisar Ahamed is the best dentist. Highly recommend.

Fantastic experience: Dr Saranya really takes care of me. I feel I can express my fears and she listens to me and gives me good advice without lecturing me.

Fantastic experience: I cannot thank Hannah and the rest of the team enough. I was in so much pain, crying my eyes out and they comforted me looked after me so much. Hannah even called a few hours after my treatment to ensure I was ok. Thank you so much for making me feel human again, you’re all wonderful.

Negative experience: Been contacted saying I have an appointment, not sure if it's a scam, no way to contact. Says it no longer exists Update, had to travel to the dentist in the end, staff didn't want to hear about the problems of trying to contact them and the time they wasted, saying it wasn't their job. Very disappointed, I understand they are now owned by a new company, imperial needs to buck up!!!!! Wasted my time, if I see a charge on my card for "late cancellation" I shall be very upset.

Fantastic experience: A really positive experience with Hannah - truly caring and considerate throughout my procedure. I would absolutely recommend. Thanks

Positive experience: Like many others, I've been shocked at the lack of NHS dentists in existence. I've done a fair amount of research to confirm that this is the case, sadly. I think it maybe unfair to rate this particular practice badly, given that NHS funded dentist seem to be a rare breed! I visited this practice 8 weeks ago, knowing the cost would be huge as I had no alternative. I explained (actually, I cried in the chair!) that I was a very nervous patient. My dentist was very reassuring, stopped when he could see I was becoming tense to give me a moment. He also had let the hygienist know my fears as she too, was very calming and reassuring when I received treatment from her. I felt very looked after.

Fantastic experience: I travel 140 miles round trip for my dental treatment with Hannah because she's quite simply the most reassuring dentist I have experienced in my 59 years of life and her work is excellent. Quite some time ago when I was a teenager living in Norfolk I had a traumatic experience at another dental practice where they painfully botched the removal of two wisdom teeth which resulted in putting me off seeing any dentist for many years. Eventually the inevitable occurred & my teeth started to decay to the point where I didn't want to smile in public. This began to get me down, so, despite being terrified at the prospect of lying in the dentists chair again after many years of associating it with pain from my bad experience, I plucked up enough courage to force myself to walk into a dental surgery again and fortunately I was lucky enough to meet Hannah. Hannah's a great listener & after explaining my situation she immediately put me at ease by thoroughly talking through what she could do for me to bring back my smile whilst emphasising the priority of making the experience as comfortable as possible. It was quite an extensive course of treatment as I hadn’t been to the dentist for so long but apart from being nervous on the first treatment day it all went very well and without pain. It felt great feeling the fear of dentists evaporate away to be replaced with confidence. That was over 10 years ago when the slightest thought of visiting a dentist would turn me into a nervous wreck. But now, I happily attend my appointments without any fear always knowing everything is going to be alright - it always is. Thanks Hannah & the whole practice not only for their professionalism & level of care, but also for their dedication to enhancing peoples lives through good dental health. Hannah restored my faith & confidence in going back to the dentist and the best bit of all ... she brought back my smile :-)

Fantastic experience: I am a very nervous patient and i hate the dentist but I went to see Hannah for a filling a week ago and she is amazing she talked me through what was going on and made sure I was completely numb from the LA as the pervious dentist I went to never did this. She and her Nurse Jo made sure I was okay during the whole treatment and always asked if I feel pain or is it sensitive due to the water. I am so happy with how they treatment me. I will be making Hannah my dentist.

Positive experience: Real shame that this dentist surgery is no longer NHS. However, the dentist and staff are friendly and helpful. My children (and I) visit Hannah, and they have grown up with her taking good care of their teeth and are not afraid of her in any way. Would recommend her completely. I just wish it was still NHS prices, but that's not the fault of the staff there!

Negative experience: Suffered a small chip to a tooth and needed a filling without anaesthetic. Booked in quickly but was NOT advised that it would be as an emergency. There's over £70 to start with.... In the chair I explained the issue. Dentist gave me the option of a filling or smoothing off. Given that it would be £250 in total for the filling I opted for the smoothing. She drilled for all of 3 seconds on the WRONG tooth! I pointed it out and was told that it would be £120 for the filling. I wish I had taken the time to think things through as I would have refused to pay. As it was it cost me £118 for nothing. Feeling ripped off and abused by their system. One star is too much for these shysters. Avoid.

Negative experience: I am so shocked at the significant price difference between nhs and private. My 5 year old boy has just had some minor work done which cost nearly £300. This should be criminal. Where are the nhs dentists? Surely they are out there somewhere? How can this country justify charging to see patients under 16? It’s disgusting and shouldn’t be allowed.

Negative experience: Had a letter to say they didn’t accept nhs anymore and that I wouldn’t be able to go there anymore, I was willing to pay full price but she reluctantly said I could stay there, I’m a single mum of 4 and they also said the kids would have to pay too, 3 are under 16. Lovely dentists but the receptionist not so much.

Fantastic experience: Use to go here all the time never had a problem but now no nhs shame really.why they haven't money I suppose

Fantastic experience: First class experience and care.

Negative experience: Was NHS registered with this practice before Covid and find that Bupa took over called today for an emergency appointment and was told that they have no NHS dentist and I'll have to have private treatment. If I could afford private dental care I wouldn't be registered as an NHS patient would and the fact I'm medically exempt no compassion to speak of just another dental practice going down the money grabbing route. Absolutely disgusted

Fantastic experience: I have been a patient at Archway Dental Practice for many years. I am very happy with the service I receive now it has changed to Bupa Dental Care Stroud, with a helpful and professional service throughout from reception to my dentist and dental nurse. Thanks

Fantastic experience: Went for checkup and hygienist. Dentist was really nice, friendly, explained everything, talked me through everything. Hygienist was also really good and really made sure everything was good.

Fantastic experience: It was very disheartening to know there were no longer nhs dentists available at this practice and not having received any treatment since covid I knew I needed to get back into receiving dental treatment. With a painful wisdom tooth I went to my new dentist and was extremely impressed by his professionalism and it was the easiest extraction I’ve ever experienced!!

Fantastic experience: tip for anyone who is not local, learned that there is a cheap parking down the road. I was in a right pain, rang in and got an emergency appointment booked. Staff is polite, explained me in detail on what they can see on the x-rays and provided me with options.

Negative experience: Useless!! Sent a letter out not long ago to NHS patients saying they will only see you in an emergency. Called today with a broken tooth to be told no longer seeing NHS patients. Very poor communication, avoid at all costs.

Negative experience: All NHS Dentists have resigned, so even people with underlying health conditions and in need of urgent treatment must pay to be seen privately. Reception staff are so used to 'customers' being unhappy they are robotic with their cold, blunt rudeness. Why be forced to be a private customer here with staff having such a horrible attitude, when you can pay private elsewhere? Avoid like the plague. This Bupa practice deserves to rot.

Negative experience: Really unprofessional and rude. Rang to tell them I would be late to an appointment and was told would be fine thank you for letting them know to turn up and be told I’m too late and the dentist won’t see me. Very rude and disgusting service. Receptionists very unfriendly.

Negative experience: Archway cancelled our appointments back in June and September, told us to ring back in November to rebook. Now to be told no NHS dentists are working there so go private with Bupa or go elsewhere. Shocking service, what about your NHS patients?? Reception staff rude and unhelpful. You can put Bupa where the sun don’t shine

Fantastic experience: Lovely Dental practice, helpful friendly staff, spotless premises and an efficient service.

Negative experience: Appalling patient service. Routine 6 month NHS appointment booked following last visit. Arrived at the practice to be told they couldn't see me as none of the dentist's want to work for the NHS. Asked why they didn't let me know in advance & their response was we will have to get a letter out !!

Negative experience: had a routine extraction here . 2 days later severe pain and swelling on return i was seen by another dentist was told i had an infection and a dry socket was given antibiotics and was cleaned out 5 days later no better severe pain and swelling tried for 3 days to get another appointment but always to busy that in itself would be bad enough but staff on reception unbelievably rude chose to move dentist today no problem with davina my original dentist she was very nice and quite professional but if your in that much pain and can’t be seen ?? and the reception staff can’t be that rude to people looking at the reviews it certainly looks like they have a problem in that department

Fantastic experience: The receptionists are always efficient, courteous and friendly and Davina Harrington is most certainly the best dentist I have ever had. Courteous, friendly, incredibly efficient and professional. It's 5 stars every day of the week.

Fantastic experience: I had tooth removed here and very pleased with treatment.

Fantastic experience: friendly and patient staff, who helped me to resolve my dental issue in a timely manner. I appreciate your help!

Negative experience: The receptionists always make me feel like Im taking up too much time and that booking an appointment for me and my family is the last thing on their to do list. Very average dentist too.

Negative experience: Receptionist staff rude and ubrupt. I've never been spoken to like that before by a professional. It felt like I was causing a major inconvenience by booking an appointment. Just disgusting staff behaviour time after time. And i can imagine you will just say you're sorry I feel this way , clearly management do not care about their patients and customer service. Appalled, I will be changing dentist.

Fantastic experience: I'm a nervous patient and I am hard of hearing, so wear hearing aids. I find the receptionist, nurses and Ben the dentist really friendly and professional. They put me at ease, highly recommend this practice. Update: wouldn’t go there now , Ben has left and it’s changed to Bupa

Negative experience: Parked outside for 2 mins in emergency and received verbal abuse from the entire staff of the dentist, one of them even came out of the building and moved her car to try and block mine in, I would have hoped that in a pandemic they would be focused on helping patients rather than abusing people using the empty parking space for a split second. Poor behaviour.

Fantastic experience: Best dentist I’ve ever had - and I’m 77. The quality of dentistry is first rate. Richard

Negative experience: This is one of the worst denist i have ever been too.the staff are rud unhelpfull.stay away if i was you.

Negative experience: Bad experience all round. Same experience of being de registered and told I would have to re register and wait three weeks for a check up despite a tooth having broken badly. I went to another local dentist the same day who took my details and had me in within 3 days. Whilst I was there I also got a letter from the DWP fining me for making a false declaration stating I had claimed I was on income support, which I hadn't, and that took hours to sort out (I work). I could go on... avoid.

Fantastic experience: Its interesting to see that all reviews are either 5* or 1* - I think their tolerance approach perhaps gives them the marmite appeal, you love them or hate them. Personally I can only speak as I find. If you treat the staff with politeness and respect you get it back and they are very fair and helpful. I have seen receptionists give short thrift to rude people though, which is fair enough, no one should take unfair treatment and non-attendance to appointments is a serious issue. In terms of the dentists, I was a bit nervous when I was new to the practise (about 4 years ago) but now I have absolute confidence in them, they have been so friendly and reassuring with good results I'm really happy to let them get on with what they think is right -they have my full trust, which is a nice compliment given the job they do. Thanks Archway dentists.

Fantastic experience: Lovely friendly and efficient Practice, put me at ease straight away and did an excellent job too. As a New Patient, this Practice has been a great find !

Negative experience: Rang to cancel appointment due to contracting a sickness bug. Telephone answered by a very rude receptionist.

Fantastic experience: No problems with the dentists here. Staff are friendly and reminders of appointments are helpfully provided via text. Car parking is available across the road and is really cheap... currently around £1.80 for three hours, which is the most expensive option, and is also free after 3pm every day.

Fantastic experience: Good dental practice with friendly staff. All the family go there and would recommend it.

Negative experience: The manager of this practice, Lynn Lloyd has no customer service skills whatsoever. The practise has a policy that if there are two "failed" appointments then the patient will not be seen by them, despite one of these "failures" was where our daughter had S&D. I'm sure they wouldn't have wanted her to give everyone else this. Their "computer system" that seems to make the decisions for them isn't correctly updated by their staff as according to Lynn Lloyd there were no notes regarding the appointment cancelled. Their attitude is there are a list of people that want to use us, so they just don't care about being reasonable or even polite. When I then contacted the emergency NHS dental practise in gloucester, who by the way were fabulous they asked me before I had even told them my practise if it was Archway dental as they had received so many complaints about this practise. A solid review of this dentists regulations and some immediate customer service training of all staff especially the manager is required - an absolute disgrace to treat a vulnerable young person this way on behalf of the NHS

Negative experience: I was registered with this dentist for several years. They cancelled my appointments for check-ups, at short notice, many times. On the last occasion they did not get back to me with a date and by time I got round to popping in, to book a check-up, a year had gone by and I was told by a very surly receptionist that I would have to reregister. I explained that they had cancelled on me but apparently the computer said no and it was all my fault. I chose note not to reregister and am looking for another dentist; hopefully one with a receptionist that can speak to a customer properly.

Negative experience: Can't say it's a nice dentist hence I changed. NO PARKING AT ALL so you have to pay and park elsewhere. I think it's a bad place to put a dentist. Businesses should be thinking of parking for their customers