mydentist, Severn Street, Welshpool

Fantastic experience: Reception team are lovely, dentists are informative and very gentle!

Fantastic experience: A lovely experience at the dentist, felt so reassured through my visit and everyone was so friendly! Highly recommend!

Fantastic experience: Brilliant dentist.Polite receptionists.Great dental care.Highly recommend.

Fantastic experience: This has been my family's dentist since 1997, almost 30 years. My 5 children all had treatments and care here. 2 had orthodontist work and the staff were all amazing. I am entitled to NHS dental treatment due to disability and I have always been very grateful for their care. After Neal, Bulter and Finnegan became 'My Dentist' the staff disappeared one by one, all of whom we had a brilliant relationship with. Nothing was too much trouble. My Dentist's decision to now no longer keep NHS patients on their books has been devastating news to me. Having had a Chemo type treatment, 20 years ago, which rots your teeth, and rotted mine, I have been heavily reliant on my current dentist there, Dr Amran Hussein. Amran and his Colleague Zaid are both amazing dentists. I will miss Amran and his excellent care very much. For the 1st time in my life I no longer have a dentist and it is a very scary prospect for me. Thank you Amran. Shame on YOU MY DENTIST for taking away an amazing support for me and my family's dental needs and it's effects on my poor general health. Very sad indeed God bless you and your beautiful family Amran. Cath x

Fantastic experience: Very friendly staff, didn't have to wait long at my appointment,great service

Negative experience: Absolutely terrible service, had our 9am appointment cancelled 15 mins before, we live 35 mins away, dentist was going to be late in, went back at 10, dentist had rung in again, hoping to be in by 11 but no guarantee, if a one off event i wouldnt be bothered but this is the 3rd time out of 5 appointments. Time off work/school, fuel, car parking all costs ££ . Receptionist are lovely, they are trying their best with the information given to them by the dentists. I am also aware no NHS services as of April but i have not been informed by letter/email yet

Negative experience: I had 5 hygiene appointments cancelled in a row here, all of which were 3/4 months apart, all on the same day after scheduling my work week around it. They finally got another hygienist who was really good but my follow up was cancelled and they told me the only hygienist they have left is Christine who was the one who continually cancelled my appointments on the day with no notice. Terrible service which has forced me to find another practise. If you've been booked in with Christine I wouldnt even bother and just find yourself another practise to chose from as the one time I actually got seen by her the service was poor anyway.

Negative experience: I've had 6 appointments cancelled in the last 12 months, ON THE DAY!

Negative experience: Absolute rip off – tried to register as a new patient and got told they are only taking on private patients (which will cost me £89 pcm) and that it would be three months before the first available appointment to have an assessment because they have to allocate NHS appointments. So I called 111 and was referred to them for an appointment via the NHS in just three days. Unfortunately, my appointment then only consisted of a 30 second look in my mouth, and being told to use salt water to rinse with. For that nugget of wisdom, I was charged £30. Rip-off merchants

Fantastic experience: A pleasant visit to the dentist today very efficient and helpful

Fantastic experience: Really happy with my treatment. Lovely team of people. Very helpful receptionists. Dentist was very informative and their emergency service is great.

Fantastic experience: Lovely practice I’ve been registered for over 20 years and they’ve always tried their best and the quality of care I’ve received has been impeccable

Fantastic experience: Absolutely fantastic dentist! Professional, gentle, and thorough. Made me feel completely at ease. My teeth have never looked or felt better!

Negative experience: The reception staff are so rude. They have zero customer service skills. I've had a tooth removed before so I know what happens. The dentist literally did the "examination", x-ray and tooth removal all in 10 minutes. No mouth wash after it water. Left with bits of tooth and blood still in my mouth. He refused to look at any of the other teeth I have problems with. Also, he had really loud rap music on, which I found completely unprofessional. I get free dental treatment as I've recently had a baby. Got the impression i got that treatment because I didn't have to pay. So wrong.

Fantastic experience: I had a lovely experience at this dentist. Very friendly and helpful staff. I felt very calm throughout the whole process. Would definitely recommend going here.

Fantastic experience: Tooth extraction done with no fuss at all. Thank you.

Negative experience: Alarm has been going off for about an hour now ... hope somebody is on their way to reset it.

Fantastic experience: Reception was warm and friendly,dentist was super explanatory, procedure was very fast and painless,thank you for the service

Negative experience: I really detest this place, they constantly cancel your appointments last minute to make sure you have cancelled plans or booked time off work just to really piss you off, They do not respect your time at all but they expect you to respect theirs. I will say the work done is decent but you'll have to go through about 5 or 6 cancellations just to get it done and I pay privately for my treatment god knows how they treat NHS patients.

Fantastic experience: Appointment with Amran Husain a few weeks ago to mend/fill in a sizeable chip in one of my front teeth. I was a little nervous as to how it would look/blend in but I am still amazed by it! Took no time at all and really cannot tell. Amazing, thank you Amran!

Negative experience: My wife has just been told the dentist will not be there till afternoon her appointment was.11.10 this seems to happen all the time in the welshpool practice need to get more reliable dentists

Fantastic experience: Very happy with my experience at this branch. Used NHS 111 service as I don't have a regular dentist and had a tooth that needed pulling. Previous emergency appointments with other dentists have had them refusing to extract it, preferring to use a temporary filling due to time and cost as I was a 111 referral. I was called in within 5 minutes of arriving, as soon as the dentist looked at the tooth he immediately said he would pull it. Very grateful, I've been putting up with that tooth for about 6 months as I couldn't afford to have it pulled privately and have no access to an NHS dentist, now it's gone and I'm pain free again!

Fantastic experience: Had my tooth out, a day or two ago, I must say the dentist did a good job, I'm not hurting now, and the staff and receptionists were great, I've been going to this practice for over 20 years, I'm sure this will speak for itself, if they weren't any good I would not have stayed with this practice as long as I have.

Fantastic experience: Fantastic service. Phoned up for an emergency appointment at 8:31was told to be there same day at 10:40 . After completing the forms the lovely receptionist told me to take a seat upstairs, I was immediately called through…..11:00 I was walking back to the car filling replaced . Great service and really friendly, Thankyou

Positive experience: had really bad tooth pain at end of Jan 2024 -took almost 5 needle's as i did not have enough anaesthetic to numb my mouth! yes i was seen very quickly and friendly staff but the pain when he first tried to extract my tooth was extreme! even gave the wrong tablets due to an infection even when I said I was allergic to penicillin! At check up yesterday no cleaning of mouth and now I will not be seen for a whole year -needs to be every six months TBH-friendly staff yes and reception but ?

Negative experience: DO NOT USE THIS PRACTICE!!! ABSOLUTE BUTCHERS. Went there Appointment with Zaid Al-Khafaji for an Extraction had the tooth out it was not infected at the time, I’ve not slept for three days worst pain in my face ever constant headache 10/10 pain wise. Went to Worcestershire hospital they said he’s given me a bad infection one of the worst they’ve seen from an extraction.

Fantastic experience: I went to see Zaid today and from the moment I met him in the corridor he was very welcoming, friendly and fully explained everything that was happening. He took the time to go through my xray and share where he thought my issues were coming from by explaining how the nerves worked and how this related to work I'd had done to my teeth previously. This was such a pleasant experience because it was in such contrast to my last visit before covid with a different dentist, which had made me anxious about going to the dentist again. The Dentist back then had terrible communication skills, would often mumble what little information he gave me which led to me having a crown fitted without fully understanding that he would drill so much of my existing tooth away, down to a stump, to fit the crown. At the time I was mortified to see I had agreed to permanently removing so much of my tooth just because they had said crowns last longer than fillings. I've gotten over it now but I believe this sort of scenario wouldn't be possible with how thorough Zaid is, I hope he stays a long time. -Ash

Fantastic experience: Got an appointment quickly when I needed it. Reception staff very helpful and friendly Dentist and nurse very helpful.

Negative experience: Thist practice has gone to absolute shambles; been waiting tore an appointment for 3 years keeps getting cancelled the morning of appointment! used to be brilliant.

Negative experience: They are shocking everyone spoken to had had to leave as they keep cancelling appointments not once but every time so you only get in once a year if lucky . There work is shocking not to just myself but to other dentist . It’s more a training dentist for the new ones . The manager has said they can’t cope anymore . I’ve moved to a private one and in long run will save money as you need more work doing by the time you get into this practice . Long chat with the manager had shocked me the things he said . And he knows they are getting it so so wrong . So glad to see the back of them . I’ve even witnessed people running back in bleeding so much from there work and they Also broke one of my teeth trying to fix a different one there so bad at there work .

Negative experience: Awful, 35 years of going to this practice thats been very good in the past. But unfortunatley its poor service from start to finish, All my appointments have been cancelled multiple times over the past 18 months, but finally get an appointment, fill in the forms they request you too, turn up on time to be told sorry we messaged you an hour ago to say your appointment was cancelled. It was 09:15, I had taken time off work, paid to park up the town. I showed them the messages I had recieved from mydentist none of which are showing a cancelled appointment. 3 days on I still havent recieved the message of cancellation, the receptionists just looked as if to say it wasnt there fault surely a simple phone call to let me know would'nt of hurt. No wonder the Practice has so many negative comments all over social media they dont help themselves. I have sent an e-mail of complaint and still recieved no response. This is a poor service for the people of Welshpool although most are heading to nearby towns for a much better service.

Fantastic experience: Highly recommended dentist in UK. I was referred by nhs111 Thursday 8december22 .Very nice neat and clean quick and painless Service,Thanks to doctor Zarah fatima Mansha and Co, you guys are truly amazing, thums up. Almighty bless you all.

Fantastic experience: Very good service and friendly staff

Fantastic experience: I have been attending this dental practice for 43 years and can't fault it. Yes on occasions I have had a short notice cancellation, but they are still treating me. Covid-19 has not helped anything to do with medical needs. But that's not anyone's fault. Had a crown treatment started recently. Really happy with what's been done recently and for over 40 years. And yes I'm on NHS dental treatment and I have paid privately for the Crown treatment. Best of Both Worlds

Fantastic experience: Thank you very much for fitting me in at short notice to repair my front tooth. Wonderful service

Fantastic experience: I had a fantastic experience at this practice. Right from the start the reception were friendly and helpful. I didn't have to wait long once I was there to see my dentist. I felt that I was looked after during every step of my appointment. Thank you

Negative experience: NO STARS. Extremely poor service. If you are a private patient apparently they are amazing but if you are an NHS patient they treat you like a second class citizen. Private seems the priority and us NHS patients are ignored. I constantly have my appointments cancelled. My last one was due back in late 2021. It was cancelled two days before. I remade the appointment for early 2022. Once again cancelled. I remade the appointment again for April but hd to cancel my slf due to contracting covid. Made another appointment over the phone there and then explaining they had already cancelled two and I was over due a check up. Reception booked me in for May and said she'd make a note I was overdue and had to cancel for covid. Got an email a week before cancelling my May appointment. Emil stated they would send me another appointment. Thats not happened. Went in and asked to lodge a complaint was refered to the email on the website. Email sent early May - NO RESPONSE! My Dentist Welshpool discrimiates against NHS patients. I have been attending this practise since I was 7 years old. Mr Butler was amazing. My Dentist is corporation fuly focused on making money not helping people who can't afford private care. By the way I can't afford private care because I am a full time carer for my autistic son and on minimum wage! Now I am going to have to find the time to go back to the practise and ask AGAIN how to make an offical compliant. Although I'm sure I will be fobbed off with the website again because My Dentist is a class driven NHS discriminating corporate monster!

Negative experience: Had enough my appointment has been cancled last minute for the 3rd time in a row even after the appointment being confirmed same day I received a phone saying it needs to be cancle again!! absolute joke of a practice.

Positive experience: I was in severe pain from an abcess and knew the tooth needed taking out. Like a previous comment posted, I was given a 2 month wait. However, when the pain got so bad, I contacted the surgery again .... and they do have emergency appointments! I was seen the following day at exactly the appointment time and had the extraction. I was out again in less than 10 minutes. Happy Days! Thank you to all involved. It would have been 5 stars except for the receptionist neglecting to tell me about emergency appointments. Certainly efficient and friendly service today.

Fantastic experience: I have been with this practice for many years and have been seen by different dentists my most recent dentist is a lovely lady called Natalia she has always shown me care and respect she is friendly and kind. I have had to have 2 extractions with her and knowing I was nervous due to a previous bad experience she understood and made a lot of effort to make the extractions as easy for me as she could thank you Natalia. I am sad that you are leaving but I know you will be an asset to your new practice!

Negative experience: Shocking!!!!

Negative experience: I have been registered at this Dentist for 40 years and can say since My Dentist took over the service as gone from brilliant to diabolical! I rang some months ago because I had lost filling but due to Coved couldn’t get in. Today I have toothache and was told I had an appointment in two months time! I said I have raging toothache, oh I will look if I can bring it forward. The first date given was two weeks earlier, followed by another date in a MONTHS time. I have toothache now, do you not do emergency appts. No but I can put you down for the one in September and if we have a cancellation we can contact you. Told her it was ridiculous and told her to take name off their records. Rang another Dentist today at 3pm and got appointment today for 6.30pm. Now that’s what you call service. My Dentist take note, if your paying the money for a service you should be able to get it.

Negative experience: If I could give 0 stars I would. Leaving me in agony all weekend with an abscess on a wisdom tooth because there’s no emergency appointments… even though all routines have been cancelled and the place was empty when my father went the day before. Shocking communication, I wonder if the staff have had any communication training at all. Do not register here!! This is not new practice and has been like this for years with no sign of positive change.

Negative experience: Awfull service for private patients.Tried to charge me twice for a filling and a clean. said I hadn't paid although I paid in full the week before at my check up as they asked me 2 do. Demanding payment in front of other customers and asking for for my receipt. When I found it on my phone they said oh OK. No apology! The big woman thrives on the covid bullying. 7 mins for a clean @ £50 one star is too much but I had no option for no stars. Try elsewhere please

Fantastic experience: After seeing a dentist last monday and still in pain the following monday (today) i went in and waited. Mr Kellsetty was on as the only dentist . Him and his dentist assistant was amazing, kind and i couldnt ask for better care, as being a nervous patient they talked me through the procedure, even though the waiting room was full. Not like the experience i received the first monday by a lady dentist who left me with three large ulcers and a temporary filling and a week of pain! Mr Kelsetty every time for me from now on, luckily he is my dentist anyway but recommend him whole heartedly.

Negative experience: Reception staff very unhelpful. Practice did not look particularly busy and after a 2H30 wait for an emergency appointment reception could not tell me when I would be seen. Also payment taken in advance which for such a poor service I think it's inappropriate. Will be writing a formal complaint.

Fantastic experience: Great easy check up, went straight in, I normally have to wait

Negative experience: Absolutely rubbish at keeping track of made appointments. They forgot to send a letter out for one appointment so we then missed that appointment. Had another appointment made for today which we had rang for and they didn't note the appointment down... baring in mind that we have travelled over an hour away to make the appointment... so might not even get seen! The receptionist Kaye was rude! Not polite at all. Was speaking to her and she walked off! Need to sort out your receptionists!

Fantastic experience: Lovely friendly staff amazing with my little girl as well I don’t think we will be having any problems with trips to the dentist as she gets older

Fantastic experience: Go out of their way to get me an appointment to suit me

Fantastic experience: Been coming here for years! Excellent practice! Clean, organised, friendly staff and have never had to wait for an appointment. Highly recommend x

Negative experience: According the website they do nhs treatment, in the reality it is impossible to register. I phoned them tiday twice, i have waited more than half hour and i could speak with anyone finally. I gave ny phonenumber in voice message and the didn't call me back. So i cannot tell anything about the treatment, but my experiences about this place is tragedy.

Fantastic experience: Fabulous Practice, been with them a long time, always reassuring, and welcoming, can't speak of the dental nurses highly enough, especially Stephanie Leach, Gold Star from Me ⭐

Fantastic experience: Been with this practice years as NHS patient. Never had a problem getting an appointment or having treatment.

Fantastic experience: Great helpful staff and brilliant treatment

Negative experience: Not the best place

Fantastic experience: Lots of bad reviews but we have been going there for 20 years plus, always very happy. True you never see the same dentist twice since mydentist took over, and true they cancel some appointments, but then so do we! Never had a bad experience!

Negative experience: I've been with this practice for over 20 years. Since it was taken over by My Dentist it's been dreadful. My appointments are repeatedly cancelled. I was encouraged to have a wisdom tooth out last year against my better judgement. Having struggled to pull the tooth it was snapped off. I still have the remains of the tooth, which won't heal and they won't sort it out. Would not recommend this surgery.

Positive experience: One of the few remaining NHS dentists in the area, they also deal with private patients. Prices are high, waits are long and the services oversubscribed. The service is adequate but there has been multiple changes in staffing recently, which has negatively impacted appointments and has often been difficult to rectify.

Negative experience: After having Toothache 3 weeks ago I visited this dentist as I have been on their records for over 4yrs. The problem I had was with a back tooth that needed to come out. I was seen by dentist Mr George and he refused to take the tooth out saying that I just need to use some Duraphat flouride toothpaste . I had to phone up again just over a week later because i was still suffering with bad tooth ache and I was told to come in at 9am the following morning , I went in at 9am as I was led to believe that I would be seeing a dentist at 9am, I was waiting then for over 2hrs and still had not seen a dentist. It appears that they are only interested in dealing with patients who have to pay for treatment and not NHS patients. I would not rate this Dental Practice. I am in the process of deciding what to do about the problem that I have.