mydentist, St. Nics, Lancaster

Negative experience: I rarely leave negative reviews, but the way I was treated by a dentist who I believe was called Miriam or Marianne was genuinely rude and condescending. She had heavily dyed black hair and appeared to be in her late 60s, which I only mention so the practice knows exactly who I am referring to. I came in for an emergency appointment with a badly cracked tooth. From the moment I sat down, her manner was dismissive and unpleasant. It was not one particular comment. It was the tone and attitude, in the way she spoke to me. “What do you want me to do with that” “its only an emergency appointment” It got to the point where I actually asked, “Have I done something wrong?” It is a terrible way to make a person feel, let alone a patient. Once I challenged her on the way she was speaking to me, her manner changed but it wasn't great. The other staff I dealt with were helpful, polite and pleasant. She was a real letdown to everyone else working there. I left feeling uncomfortable, and I do not think anyone attending an emergency dental appointment should be made to feel that way. What a shame!

Fantastic experience: I needed emergency dental treatment this week when my tooth started giving me horrible pain. It was so badly cracked it had to come out and I was very apprehensive and scared. But my dentist, Ms Shanam Zeinali and her assistant were very reassuring and calm. Ms Zeinali had my tooth out in seconds, and it was honestly quite a gentle experience, and completely painless. I highly recommend this dental practice, I've had excellent care there in recent years and today was no exception. Thank you Ms Zeinali!

Positive experience: Friendly staff. Parking on site even though not free. I had to point out to one receptionist I was on a dental plan as she was gonna charge me extra.

Fantastic experience: Fantastic dentist. The reception team are brilliant and very helpful. A special mention to Vicky on reception who really help me when I was having a lot of dental pain. I've just had some treatment with Tom as he was highy recommended. I am more than pleased with his work. He was caring and did a really good job. I've had dental anxiety all my life, but thanks to Tom I feel no need to worry as I know I'm in good hands. Thank you Elain

Negative experience: Was a new patient an emergency came up had to re-arrange and they took me off the list explained what had happened, wasn’t helpful

Negative experience: Poor reception skills. Spent far too long waiting on the phone for someone to answer. Twice was cut off abruptly and no one returned my call even after leaving a message complaining of such unnecessarily rude treatment.

Negative experience: I’m sharing this as I feel especially disappointed in what seemed to be a well run dental practice originally when I first became a patient. I had been with my dentist for a few years and found them very efficient and helpful but as covid arrived my upcoming appointments were duly cancelled. But as COVID allowed patient’s to be seen again I tried to make an appointment but was told I’d been struck off the register due to not meeting the appointments. So this morning I have made a call to see if I could make a appointment as a non nhs patient and was met with a receptionist that told me that I was de registered as they like to make way for patient’s that want to come to appointments. Think I will take my money elsewhere if that’s how they generalise there customers.

Positive experience: Good dentist

Fantastic experience: Great dentist located in the centre of Lancaster. I went for a check-up as I felt discomfort on one of my crowns - not only did they thoroughly check for any signs of disease or decay, the dentist also gave me a comprehensive plan instead of rushing for an expensive and (at present) unnecessary treatment. Great service!

Fantastic experience: They offer a quality service

Negative experience: Oof. I'm sure this place has some good dentists, this was not one of them. I was there last month for an emergency appointment, I don't know the name of the person I saw. I was in a lot of pain and quite emotional. The dentist did not do an xray, instead she looked at the shape of my cheeks and tongue and concluded "no decay, just Bruxism and low pain threshold". I asked how to relieve the pain, to which she replied with "what do you expect me to do? I can't remove your jaw". At which point I was in tears but she kept kicking while I was down. If you're having a bad day, don't take it out on patients. I since saw a real dentist in a different clinic who could not believe I didn't even have an xray, immediately diagnosed and treated the issue, and I am completely pain free. Needless to say the new dentist did not remove my jaw.

Fantastic experience: Recently had a lot of dental work all carried out by Dr Sohaib, all work carried out totally pain free. I was put at ease by him and his team in a calm and professional manner. Thank you again for making my visits and treatment to the dentist stressfree and calm.

Fantastic experience: Very friendly practice great experience with the dentist - wanted some cosmetic work doing on my teeth after contemplating it for a while spoke to Anya and Emma who were lovely and very helpful can’t wait to get the ball rolling

Fantastic experience: Seen Sohaib recently for clear correct. Sohaib has always been pleasant and polite. Always answered any questions I’ve had. Explained everything clearly. Emma the treatment coordinator has been great from the first consultation to the actual getting the aligners has always made sure appointments fit round my availability

Fantastic experience: I had my hygiene appointment with Amira and Joel and they were absolutely fantastic. I’m normally very anxious about going to the dentist, but they were both so kind, patient, and reassuring that I felt comfortable from the moment I arrived. They took the time to explain everything, checked in with me throughout, and made the whole experience feel calm and stress-free. Honestly such a lovely team — I couldn’t have asked for better care. Thank you both so much!

Negative experience: Not very good since moving to st nics all about money no compassion or care anymore ring to cancel it goes as a miss rang again to cancel as I was poorly taken me off the register and my teeth and gums have been left with fillings out bits of tooth stuck in the gum nearly 5 months now so I will be seaking legal advice as my teeth still need treating and another abscess

Fantastic experience: Excellent equipment and standards. Very thorough check-up by dentist. I was extremely impressed with all the staff. I've been to many dentists over the years and this surgery is by far the best I've ever visited. Update, I've just had an extraction with Dr Eshan, and it was absolutely painless & over in less than 1.5 mins. I had to ask him if he'd actually taken the tooth out !!! Excellent work

Fantastic experience: What can I say? Two days ago I lost a cosmetic filling (not done at mydentist) on my bottom lower left while brushing my teeth with my new Christmas gift electric toothbrush. I called myDentist this morning and after ONE ring, Vicky answered the call and booked me in for 1pm to see Shabnam. Duly arrived at 1pm and was seen quickly and efficiently. All the staff were pleasant and courteous. Shabnam carried out the procedure and I left after 20 minutes. I went for a coffee and noticed that part of the filling was rough, which has happened to me before at other dental practices, so I returned to myDentist, waited 20 minutes, saw Shabnam who quickly filed it down and it is now perfect. I have paid a lot more money to other dental practices for a lot poorer service. I have no hesitation in recommending Vicky, Shabnam and the whole myDentist Team at St Nicholas Arcade. To top it off it was my birthday today too! Lol

Fantastic experience: Brilliant place and brilliant staff. So friendly and reassuring specially when So scared of dentists in the first place. Would recommend to anyone x

Fantastic experience: Visited for a hygienist appointment, from the lovely friendly receptionist to the gentle work done by Fatima and Andrea in the surgery, it was a very pleasant experience. Thanks to all

Fantastic experience: Me and my girls went for a checkup with Zeineb as our usual dentist was on holiday. She was amazing! Explained everything every step of the way and the dental nurse was brilliant too. They were both so good we have swapped to them permanently. They are a credit to the dentist thank you.

Negative experience: Terrible dentist did serious damage to my teeth and mouth also lied about repair work they did and referral appointments would strangely advise avoiding this place some staff are lovely and kind but had a foreign consultant who was also more interested in removing then fixing the problem even to the point of health teeth being damaged

Negative experience: Paid £80 for a clean, was told the appointment would be 30-45 mins. Hygienist rushed and didn’t do a thorough clean. The appointment lasted less than 10 mins and I left with my teeth looking and feeling no different. There’s still areas of build up and slight staining which weren’t touched. Really upsetting as I’ve had a hygiene appointment here on the nhs before and it was great, I don’t know what went wrong this time but it feels like I wasted my money.

Negative experience: I recently went for an appointment to this dentist and it was the most unpleasant dentist appointment I’ve ever had. I went in, the dentist aggressively examined my teeth, shoving the plastic object used to X-ray my teeth etc so hard it made my mouth bleed (which he didn’t apologise for). Mirroring reviews I’ve seen from others, he tried to ask about the appearance of my teeth (clearly to upsell me on braces) before talking about the filling I went in for. He then essentially berated me for not coming in more recently and told me it would cost over £400 to fix one pre-existing filling because he added a bunch of other “necessary” stuff on top. When I looked rightly shocked, he patronisingly told me about their loans etc in such a way that implied “because clearly you can’t afford it”. This whole exchange took only 20 mins because he rushed every aspect of the exam — so I paid £75 for a 20 min exam. Please take your money elsewhere.

Fantastic experience: Been for hygienist, checkups and now invisible braces all the staff are amazing - big thanks to Richard, Marta, Olivia and Shanie

Negative experience: Service is appalling since covid only intrested if your a private patient ..1 star as can't give 0

Fantastic experience: Thank you to the team, especially the receptionist who suggested I see Dr Sorin Caba about a painful problem I was having. Excellent dentist. Brilliant service across.

Fantastic experience: Welcoming friendly smile from the receptionists on arrival. Very helpful helping me fill in the forms. Easy payment transaction and enjoyed the friendly chat while doing all this. Dentist and nurse also very friendly talking me through my treatment plan and very patient with me while ask lots of questions. Lovely clean modern practice which absolutely deserves the 5* for the 5* treatment I received from start to finish .

Negative experience: The female reception staff were looking at each other and laughing during my booking, which made the experience feel unprofessional, uncomfortable and not taken seriously. I believe they need some additional training.

Negative experience: I have to give a poor rating as my son who recently visited this dentist as an emergency, the dentist there said he was in pain due to grinding his teeth, and that was that, 2 days later went to another dentist as he was still in pain, dentist there tooth out the wisdom tooth that was causing so much pain, that had a big hole in it and rotten! How was this even missed apart from the fact he had to pay twice he also had to take 2 days off work to get this sorted, shame it wasn’t sorted with the first dentist!

Fantastic experience: Came here to leave a review for Fatima and Ellen, and Tom (and the rest of the team) who were - as ever, absolutely fantastic today, as well as getting prepared for my straightening trays I’m currently doing whitening and they have all been informative and patient along every step of the way. Today was a hygienist appointment (and I am a nervous patient - very twitchy and sensitive teeth!) and they were very patient and professional and the results were fantastic. I’d always hated dentist appointments and been insecure about my teeth but they’ve made the whole process easy and the results are brilliant.

Fantastic experience: What a lovely practice this is ! Recently been for an check up with dentist Sohaib and a well needed airflow with Fatima the hygienist - all the staff here are so helpful and friendly and the hygienist did an amazing job with my airflow will be recommending to everyone I know :)

Fantastic experience: After many years of being scared of the dentists I finally made an appointment. I saw Azra and Olivia who were nothing by kind and reassuring throughout the process. They helped me feel safe and eased all of my anxieties and I was so grateful. The facilities are always very clean and is a welcoming environment but I am especially grateful for them two who helped me through that first appointment after years of being terrified. Could not fault the place at all and especially the staffs service skills.

Fantastic experience: I just want to say a huge thank you to the amazing team at MyDentist, Lancaster. From start to finish, I felt completely looked after. My trusted family dentist Tom was able to give me honest, insightful and knowledgable advice to start my journey. Emma, my Treatment Coordinator, has been so supportive and reassuring throughout the whole journey, always taking the time to explain things and make me feel at ease and comfortable with the process. Shanie, the Lead Dental Implant Nurse, was absolutely fantastic – so kind, caring and professional, she really made a big difference to how comfortable I felt throughout the whole process. She is also the only person to have made me laugh out loud while having surgery! And then there’s Ahmed, the Surgeon and Implantologist – what an incredible job he’s done. I had a full upper clearance and, unbelievably, walked out the same day with a brand-new smile. The level of skill and care he showed was just amazing. His calm manner and skill ensured that the whole process was comfortable, pain free and above all a huge success. He really is a perfectionist, ensuing the appearance and functionality of my new implants were absolutely stunning. Having this treatment has honestly been life-changing for me, and I couldn’t have wished for a better team to guide me through it. I’ll always be grateful to them for giving me my confidence back. I could not recommend this team more highly; from my initial enquiry right through to the amazing end result they have been extraordinary.

Fantastic experience: I rang for an appointment and was given a next day appointment! On Arrival the receptionist were friendly and welcoming taking my details and explained the dentist was running a little late which I appreciated due to my parking time . Dentist very thorough and had to re book. Again the receptionist sorted an appointment out which fitted into my working hours …. Excellent customer service !

Fantastic experience: First class treatment, great attention to detail and caring emotional support.

Negative experience: Really bad experience yesterday. I went for a check up and the dentist I was seen by a guy was the worst I’ve ever been treated by. Didn’t even check my teeth properly and said just needed a clean. I’ve never known a dentist be so rough it was like he was doing it on purpose to cause pain. Ridiculous. So for £27 all I came away with was a mouth full of blood. Awful.

Fantastic experience: Great service for me really lovely lady dentist i was very nervous as had previous bad experiences at other practice but was put at ease straight away

Positive experience: Been with mydentist for years, came in recently for an emergency appointment. The reception staff was really helpful and David and Naomi listened and was able to help with the pain I was in. I would definitely recommend mydentist to friends and family.

Fantastic experience: Fab dental practice, never had any issues! All staff are great at what they do.

Fantastic experience: Started coming to this practice recently, Sorin is a great dentist and the staff are all really friendly and helpful!

Fantastic experience: Visited recently for a routine check up practice was nice and clean and staff really friendly and helpful

Fantastic experience: Lovely clean practise. The staff are always helpful and happy and not long wait times for appointments.

Fantastic experience: Staff are very welcoming, amazing practice

Fantastic experience: Great reception team. Anya in particular was super helpful and made me feel at ease. Would definitely recommend this practice.

Fantastic experience: Lovely Practice with excellent staff including dentists, nurses and receptionists.

Fantastic experience: Really friendly practice! The staff are so lovely and make me feel very welcome!

Fantastic experience: Had a dental clean today very happy with the results lovely staff. Very quick in and out no waiting around

Fantastic experience: Just a quick review. But wow. 5* I’d like to thank the fantastic crew at my dentist Lancaster for all the advice, support and treatment provided by them. As an NHS patient ( which I really do appreciate being given the worlds circumstances) I had required treatment as advised which was really good. Fantastic staff, thorough advice and I really did feel comfortable. As I have recently got a new job and jumped up several pay scales, I decided “ yes today is the day I will treat myself and venture into private treatment too. I spoke about it to the dentist and they were incredibly helpful and gave me a treatment coordinators card who I later that day contacted and enquired about whitening, teeth straightening and implants. The woman helping sort the appointments was so helpful and booked me in for a consultation on implants and whitening, and advised a free event for the straightening. ( I am really looking foward to all of these!!) :-) The reviews on here do upset me a little because I feel everyone is very quick to moan about the bad but never quick to state the good. 5* service from all members of staff. Thanks

Positive experience: First an implant dentist forgot to refer me to the hospital, but in a second round they have been great. Very pleased with implants and the treatment!!

Negative experience: I was sent to this dentist today by the 111 service, after being in incredible pain and unable to eat or sleep for a few days. Upon arrival 15 minutes before my appointment time I was told that there was nothing showing my appointment. Eventually they found the referral from 111. I was seen by a female dentist with ginger hair I didn't catch her name. I told her about the pain and how I'd had a filling 2 weeks ago but it's got worse. I said if possible I'd like the tooth extracted to stop the pain. It was made very clear to me that as an "emergency" patient not a private one that she'd to the absolute bare minimum. She said the filling was too long so drilled a bit off. I told her it's still very sore and I've not been able to eat. Her response was take pain killers and chew on the other side. And if I was a registered patient they could extract the tooth or do root canal work. But as I'm not that's not an option. I've had a tooth extraction done as an emergency previously so I know it's possible. She didn't even offer any pain relief before drilling so now it's even worse than when I went in. If I could give 0 stars I would. I reckon the old hammer and chisel option would be better than this place. AVOID!

Fantastic experience: Lovely modern practice with welcoming friendly staff, massive difference to my teeth after my airflow treatment. Thank you

Negative experience: I attended this dental practice several months ago seeking advice on getting veneers. Unfortunately, the experience was extremely negative. The dentist I saw was highly unprofessional, making deeply inappropriate comments about my appearance. He told me I had the worst teeth he had ever seen—despite the fact I only needed two fillings. This was both humiliating and unnecessary. I later sought a second opinion from another dentist, who confirmed that my teeth were in nowhere near as bad condition as I had been led to believe. The whole encounter felt like an attempt to prey on my insecurities to upsell treatments and services I didn’t need. Today, I attempted to call for an appointment. Unknowingly, I rang a different branch of the same practice, as the number had been saved on my phone from my previous visit. During the call, I was abruptly hung up on when I wasn’t available for the first two appointment slots they offered. I called back, only to be met with a rude and hostile tone throughout the conversation. When I asked—politely—why I wasn’t listed as an NHS patient (as I had believed I was), the attitude became even more aggressive. Eventually, they informed me which branch I needed. I apologised profusely for the mix-up, but I strongly feel the situation did not warrant such hostility on their part. After these experiences—and having now read several reviews from others who describe similar treatment—I would strongly advise people to avoid this practice. It appears they take advantage of patients’ insecurities to make a profit and treat genuine inquiries with unwarranted aggression. Frankly, I’m astonished this place is still operating.

Negative experience: Infection control is diabolical. If you try to cancel an appointment for D&V they threaten to kick you off the list and force you to come into the practice with contagions.

Negative experience: Very poor dentist would not recommend

Negative experience: Absolutly messed my life UP, i had appointment at 8,30 am, went there and they said my appointment is not in computer. Honestly i was after night shift So suppose to be sleeping and ended UP going for appointment that they didnt log into computer, So i rebook it for next week friday and when called them on thursday to confirm it they turned round and said my appointment was on wednesday whitch was Day before. Absolute rubnish avoid...

Positive experience: Dental care from Richard and Shannie for an implant was very good. Only a 4 because the admin staff fail to understand that there is an inverse relationship between the length of their finger nails/eye lashes and professionalism. Only heard from my treatment coordinator when I didn't make a payment. But that was only because she had not emailed me back to let me know what part payment I had to make and had not told the receptionist what payment was required. It's all very well going private but you need to take the NHS out of reception.

Negative experience: terrible customer service, never call back or reply.

Fantastic experience: A friendly team, supported me with dental requirements and put me at ease. I’ve avoided dentists for large parts of my life, Richard and the team remove the anxiety. Thank you.

Negative experience: Some receptionists are vile and lazy. Do t want to do any work. Unskilled dentists. Placate you with anti bios. Dont pull teeth that are problematic.

Negative experience: If there was such thing of zero stars I would be posting it the guy admitted to me he didn’t know what was wrong with my tooth since I’ve been to another dentist and they said he should be not allowed to work on peoples mouth because it was clearly visual, I had a crack in my tooth and required root canal treatment Terrible terrible experience please guys avoid it all cost.

Fantastic experience: I had an absolutely ideal experience here! I was really nervous before going for this general check up but it couldn't have gone better! I was seen by Marta Tkaczyk and she was super friendly and put me at ease straight away. She was perfectly informative so I understood what she was doing and why the whole time, and she explained her thoughts really clearly - it was so interesting! It's so empowering that the experience was interesting and judgement-free. It was a genuinely lovely appointment, I feel really good about my treatment plan, and I look forward to coming back!

Negative experience: Receptionist kept hanging my call off.

Fantastic experience: I attended for a check up with my family and Marta was amazing with us all . My little girl is now excited by the dentist! Sadly I needed fillings , which was expected as one had fallen out . She was patient and explained they were deep and although she would try it might not work . One did work and the other didn’t, so she got me back in quickly to discuss options and I chose removal . Thank you.

Negative experience: Avoid.

Fantastic experience: Identification of problem, explanation of necessary procedure and treatment itself all first class. Reception stafff pleasant and helpful. Thanks Alicia. Appreciate everyone's help......it was almost painless

Negative experience: The prices were 8x less when enquiring. When going ahead with it the prices go up. Bit dodgy practice

Negative experience: my boyfriend had his tooth treated a few days ago. the dentist said that if it still hurts he should come back. the next day he called to make an appointment because the pain started to get worse and got the answer that they only have a free appointment next week. yesterday he was going crazy with pain and called the hospital out of desperation. today he went to another "professional" dentist who said that the person who did it should not do dentist work because the tooth was drilled too deep and it hit the nerve which she damaged and put in a filling which cannot be put in when this happens!!! and she knew it well because it cannot be missed. unfortunately because of the inexperienced dentist my boyfriend had to have root canal treatment and lost a lot of money. I do not recommend!!!!

Fantastic experience: We were very satisfied. We needed an emergency appointment for my little son, who got it the same day. We are very grateful that they solved our problem so quickly.Thank you so much.

Negative experience: Would not reccomend the sparkling clean, I had plaque left over on my teeth. Your job is a dentist yet you can't clean teeth.

Fantastic experience: I Have recently had composite bonding, and I'm over the moon!!! I was really nervous going in but the team put me at ease straight away. And my Dentist and his assistant were so lovely. I'm so pleased with how they turned out and have had so many compliments. Would definitely recommend

Fantastic experience: I was very nervous to have any treatment due to a bad childhood dental practice, but underwent treatment and after the first couple of visits my fear has gone. The dentist, Dr Sorin at the Lancaster practice is so kind and patient and all staff very friendly and welcoming; and most importantly to me no pain at all during treatment. Highly recommended by me.

Fantastic experience: Very professional. Talked through what was happening. Everything clear. Didn't try to sell me treatments I didn't need. Best appointment I have had for a long time

Fantastic experience: Friendly welcome from reception, my dentist was lovely and polite. Very happy with my visit.

Negative experience: I have been to the doctor for straight alignment and they said they will contact me within few months time and it has been 6 months waiting. As I called two days ago they said they will get back to me the next day for the reason which nobody did called me. worst dentist ever.

Fantastic experience: I'm an absolute nervous wreck when it comes to the dentist, I've been with my dentist since forever but they have recently moved buildings. Honestly I think I associated alot of my dental fear with the old building. Anyone who has a fear of dentist will probably understand that I came here and had a check up knowing fine well I needed work done. I saw Roy and honestly he's the absolute best dentist I've ever had and the woman that works along side him is also lovely, first app she held my hand, reassured me and was just in general lovely, I walked in here today for my 2nd appointment with not a slight bit of anxiety. Usually I sit in the car debating on just going home! Promised myself I will now stick to the dentist every 6 months.

Fantastic experience: I have had in the past crowns that have had to be refitted several times , eventually the time came to have a denture made which was made by a scan. I was a bit apprehensive until today , as the results are amazing ...I wish I could remember the name of this skilled dental team , as I have now got a smile again .... thank you all very much

Positive experience: receive great, friendly and professional treatment to address my issues. really not sure about the reception /Bar area though!.

Fantastic experience: Me and my partner over the years, I’ve seen a number of dentist and Jason is one of the better ones. I got the impression he was an experienced dentist and had a lot of knowledge. He explains everything in depth and why it’s needed. He’s very thorough and makes you feel at ease. I would definitely recommend him and the practice to friends and family.

Positive experience: Thank you for the prompt and efficient service I received this morning, 25 May 2024.

Negative experience: Poor and disrespectful. I tried to book in for an appointment and was told there were none for another 8 months. I ended up needing an emergency appointment for tooth ache from a cavity. This was fixed with a temporary filling. I was then given an appointment 8 months down the line. I arrived for my 8am appointment today (I assume it’s the first slot as I was the 2nd person there) and waited for 25mins. When other patients who’d arrived after me started being called up at 8.25am I checked with the receptionist. She told me that the dentist would be another 10mins as he was stuck on the motorway. Apparently she’d only just found out herself. In my opinion that is disrespectful by the dentist as they should have at least informed their reception staff so they could have either told me or given me a different dentist. When I asked for a new appointment that wasn’t another 8 months away I was told “oh no problem, we have LOADS of appointments”… so why did I have to wait for 8 months for a follow-up (apparently because there were no appointments until then)? Previous experiences haven’t been great either (crown that didn’t fit and needed to be removed and replaced). Really poor practice. I seem to share this opinion with other patients/reviews. I suggest you try and find another practice if at all possible. 2 stars only because we had a lovely dentist for our kids and because of the central location. Disappointing overall.

Negative experience: They used to send out texts as a reminder to make an appointment for a check up. Unfortunately when they reopened after lockdown they changed their appointment system whereby I was meant to contact them. When I did so I was upset to learn that I had been removed from the NHS register after being a patient for 15 years.

Negative experience: Extremely bad experience, firstly was seen by emergency dentist whom did 2 fillings. He was very uncaring, abrupt and rude. One of the teeth he filled was over filled so caused irritation and serrated edges to my tooth. I went back the same day the tell him about this but he was again abrupt and did not fix the problem. This left me very upset as I do not like going the dentist. I went back a few months later to hopefully get this fixed and the lady on reception asked if I wanted to see the same dentist, I said not really if possible. This was no problem and she booked me in with my normal dentist. Two days after I had seen her I got a text to say I owed money??? This is an existing problem that was caused by your dentists and the reception staff whom booked this failed to say that I would be charged as I was not seeing the same dentist. If this had been made clear to me then with regret I would have gone back to him. This is clearly a training issue and not one that I should have to pay for. I have been with this dentists for over 30 years and can say that this now is not the place it was at all. Further more I have been told that I will receive letters to say I owe money and these come out automatically. I hope after the receptionist speaks to The Manager and the dentist this will be resolved. This is really an unacceptable way to run a business.

Positive experience: Very happy with My Dentist that was till recently. Like a lot of people I hadn’t seen my dentist for well over 2yrs because of covid I would normally visit the dentist every six months. When I did see him at the beginning of March 2024 for a checkup and was told all was ok I was really pleased, but a few wks later my capped tooth dropped out I contacted the dentist and received another appointment and I thought I would be able to go through my options but sadly this wasn’t the case all he did was to remove a sharp piece of tooth were my capped tooth was. I said to my dentist instead of another crown I’d like to have a bridge really shocked when he asked me had I got another appointment booked I told he I had but not till February 2025 he said we can discuss things then. I was told I could see my dentist as a private patient sooner at a cost of xxx£. Surely if he can see me as a private patient why can’t he see me as a nhs patient. Very disappointed and angry

Negative experience: The dentist here was so rude. Also a girl who was on reception, kept lifting her eyes up and dirty looks. Would never go here again.

Fantastic experience: I have always been with My Dentist. I am happy with them ever since But I never satisfied with a tooth filling until Today. Dr. James is the best! He is the best dentist I have been with from all of my appointments. I'm very satisfied with the way he works from the last time and today. Thanks!

Negative experience: The receptionist Vicky is VILE she cancelled my appt with half hours notice and proceeded to be rude on the phone and hung up on me because I asked for a refund…AVOID AT ALL COSTS

Negative experience: Do not use this dentist practice full stop. Absolutely barbaric dentists. Spent over a thousand pounds to have my teeth and mouth butchered. Then changed dentists and had to have intensive work carried out to correct the mess but lost 2 teeth because of their work. Ive never been afraid of the dentist but now ive been left with horrendous flashblacks, panic attacks and horrendous stress each time. My children and i were left with lifelong problems because of this horrendous dentistry. Should not be allowed to practice.

Fantastic experience: 250£ for a check up and filling ... Was worth every penny. Seen asap and the filling a day after .thank you

Fantastic experience: Had a lot of work done by Thomas, was a really nervous patient but he was really good with me. Would 100% recommend to anyone struggling with anxiety with dental work.

Fantastic experience: What a beautiful Dental Practice! Modern, clean, and state of the art equipment that they use. I had a scan from Ann which showed my whole mouth, it was amazing to see. She was so friendly and welcoming. Then I saw Sohaib, the Dentist, who was great. He was very friendly, discussed everything in detail about my treatment plan and made me feel very comfortable with my treatment. I will definitely recommend to friends and family.

Fantastic experience: What a fantastic dentist surgery! Large, modern, clean, and with super friendly staff. Ann set me up with a treatment plan and my dentist Sohaib talked me through the whole process and made me feel at ease. What I thought would be a horrible experience turned out to be very straightforward and he made my visit and treatment so much nicer than I expected.

Fantastic experience: I have just joined this practice and want to say how impressed I was with the practice, how they were responsive to my needs. Very reassuring as I am such a nervous patient. My exam was professional and everything fully explained. I have since had a second appointment with the dental hygienist and I am thrilled with the results. Throughly recommend My Dentist.

Negative experience: Lied to and cheated by a dentist operating at this clinic called Dr Sohaib Ehsa. The dentist removed two of my teeth after telling me that implants are only considered 3 months after removal. What I was told was not true and I was deliberately deceived. Immediate implants are offered at the same clinic, Dr Sohaib Ehsa lied to me about this because he is not qualified to provide implant replacements and wanted to get paid £440 for 20 minutes of work pulling out two teeth. He lied in writing claiming that I opted not to have implants. He lied in writing claiming that a disinfectant/solution was used after the operation when it hadn’t. He lied about the cost of the operation claiming that if the tooth snapped during removal the operation would be cancelled and he wouldn’t be paid anything hence the high price. And yet the tooth snapped during the operation with several fragments left in the socket causing an infection. Sohaib Ehsa lied and cheated me for personal gain whilst the company My dentist protected him despite clear evidence showing dishonesty. Be on your guard when seeking services here because the company won’t do anything when you complain, they simply tell you that the contract was made between you and the dentist so they can’t do anything.

Fantastic experience: Great modern surgery with friendly receptionist who were welcoming and answered all my question. The dentist and nurse i saw this week made me feel at ease! Would recommend this practice to anyone.