mydentist, Smiles Dental Centre, Glamorgan

Positive experience: Really nice good dentist and i don't like them personally lol really happy with them just a shame i cudnt be put in books got wait for it on the nhs Portal soon as i came out one of my tooth snaped. But its no pain in it whats left of the tooth

Positive experience: Still waiting to go in 20 mins after appointment time. Receptionist was impatient rude and attitude. Not the best dealing with people at all. Normal receptionist is amazing. Dentists and nurse was so lovely

Fantastic experience: Rafia and her assistant where great even from georgia on front desk 1st class service i will definitely be signing up to the Dentist plan thank you ladies great job

Fantastic experience: I had an excellent experience at 'mydentist' in Merthyr Tydfil. From the receptionist to the dentist and hygienist, everyone was friendly, helpful, and made me feel at ease. The team offered clear and practical advice, particularly attentive to the needs of an elderly patient. Their professionalism and kindness were evident throughout my visit, and I have no hesitation in recommending their services.

Fantastic experience: Absolutely smashing Dentist from the lady on Reception to Richard Tierney the dentist,I don't like going to dentists but felt so relaxed would highly recommend this practice

Fantastic experience: As someone who was petrified as kid going to the dentist. I couldn’t recommend Rafia enough. Very thoughtful and patient. She’s perfect if you aren’t a fan of the dentist or going to the dentist for the first time.

Fantastic experience: Went for an emergency appointment the gentlemen was amazing interactive just generally brilliant x

Negative experience: Tried to ring at 10:45 on a Thursday to change an appointment but just got a recording saying the practice is closed?

Fantastic experience: Really impressed with the service, friendly staff and in particular the receptionist who was working today. All really helpful with my children’s first dentist visit.

Fantastic experience: My experience if this practice can only be described as excellent. The staff are patient, efficient and understanding.

Fantastic experience: Brilliant experiance,thank Richard and team. Taken my fears away x

Positive experience: On the whole very good, had one experience where the dentist was running really late and wouldn’t communicate with the receptionist. It was a toss up between an exam and starting medical treatment. This was dealt with very well by the practice manager, who calmed me down and slotted me in with a nice dentist. Am very grateful to her for this. Went back for more treatment and Both Danielle Dental nurse and Dentist Raffia were so empathy to my needs. I had an operation this week and they ensured my safety. The whole team are simply lovely and very efficient.

Negative experience: Poor practise. Staff don’t seem to have much patience with questions or queries. They also didn’t tell me about an 8 week ruling where if you book another appointment 8 weeks after your NHS appointment (even if it’s so agreed treatment) then it’s private only and not on NHS. I went private to another dentist and they said they made their own ruling on this because they only get paid once every 12months for an NHS patient not matter how many visits or what treatments been completed. So basically they introduce this ruling to get more money into their pockets. I wasn’t advised of this and found myself out of the “window” for NHS treatment and a much larger bill. Very poor dentist and the difference between my private appointment today elsewhere was a big jump.

Fantastic experience: Staff are friendly and really good here they know I’m petrified of the dentist when I need work done but from moment I step thou the door and get In the chair they make sure I’m ok and talk to me all way though explaining what they doing and make sure I’m ok after

Fantastic experience: Happy with service, happy with teeth, was very impressed on how patient Richard Tierney was with me as I’m always nervous visiting dentist. He put my nerves at ease with his clear and calm instructions during my visits. Highly recommend especially if you’re nervous like me.

Negative experience: Had treatment no warranty on they work Suffered infection Poor custumer Care

Negative experience: The dentist I saw was very disrespectful to me and really horrible. I wouldn't recommend coming here. It was the worst dentist visit I have ever been to.

Fantastic experience: Highly recommended. Everything is so easy and straightforward and you feel at ease throughout the visit. The receptionist and all the dental staff were very friendly throughout the procedure.

Negative experience: The dentist and dental nurse were fab. The receptionist on the other hand was very obnoxious, loudly discussing patient costs with them in the waiting room. I knew how much three people had left to pay for their treatments. She told me “Make sure you tick the correct box as we will check and you will be fined”. The dentist advised I needed a private scrape and polish so when trying to book the appointment the receptionist refused to pre-book the appointment unless I paid the £59 on the day of booking which was 4 weeks before the appointment (Iv never paid for my treatment until the day of an appointment anywhere else) the other receptionist I used to see here when I was a private patient was so helpful and friendly. It’s a shame really as I was treated differently when I was a private patient than I was a NHS patient.

Fantastic experience: For a 63 year old who was terrified of the dentist. They put me at ease straight away, highly recommend!

Negative experience: Daughter had a tooth removed only to find out that they have damaged her jaw the dentist involved took the X-ray and said she can’t comment on the X-ray and would be referred to the hospital REALLY don’t go there to have any work done I will be contacting the practice manager and I will also be taking it to their head office Manchester left hand side of the picture where you can see the tooth missing and also the gap in the cheek bone

Negative experience: Not best impressed... had to go private and have front £89.00 for a 9.45 am appointment arrived 9.40 am waited until 9.25 am and almost cancelled and left 5 mins for a quick chat and xray which was supposed to have been email to me. 4.30 in afternoon called for the email which Hadn't arrived and asked for it to be sent.... Next day, well where the hell is it... very poor service for such a high amount, your quick to take the money up front and give a second rate service for when going private Don't worry won't be coming back

Negative experience: Staff are lovely. But instead of saving teeth they rather take them out they give you very limited options. They just do the basic rather then doing what really needs to be done!! I would 100% say they have ruined my teeth. Appalling

Fantastic experience: Very efficient customer service and dentist also assistant, helpful in educational ways of cleaning teeth other than usual brushing, Very Good Dental Practice

Fantastic experience: I have to say it's the best dentist I have ever gone to I was nervous at first but the dentist was very polite and friendly the dental nurse too was wonderful thanks to you all keep up the good work and a big thank ❤❤❤❤❤❤❤❤❤❤❤

Negative experience: I went here a few weeks ago , knocked the door to ask about dental treatment and the receptionist or who ever she was immediately said sorry we are not taking on NHS , i never actually stated I wanted NHS I was wanting private treatment, but before I had chance to say this she closed the door on me , just because someone looks how you say rough doesn't mean they want free treatment ,and I am aware that treatment for what I need would cost upto £500 , disappointed is a word below what should be put , dont judge a book by its cover

Negative experience: Awful experience, they recommend work on my teeth that wasn't necessary for over 2 years until I decided to get a second opinion, avoid these guys.

Negative experience: Paid almost £1200 for a brace to correct one tooth of my choice, yet over a year later and a dispute with the dentist, the brace did not work yet the dentist argued it did! Feel more conscience now than ever before about my teeth. Wish I had read reviews before spending all that money and shatter my confidence.

Fantastic experience: Amazing service my teeth have been really bad and now they look clean and health thanks to my dentist. friendly staff very helpful would recommend my dentist to friend and family and anyone else looking for a dentist who's going to take pride in there work ❤️❤️❤️

Fantastic experience: I’ve been going to this dentist since I was little. The staff are always lovely and well mannered and do a good job.

Negative experience: Dont go there really really bad experience scamming everyone

Fantastic experience: I found the people on the reception were very friendly and my dentist dealt with my matter in a very professional manner I would highly recommend this dental practice

Fantastic experience: Great service from all staff.

Fantastic experience: Fantastic friendly staff who care and look after you from the moment you step inside Smiles Dentist, Very Highly Recommended dental practice ..Thank you

Fantastic experience: Only been here once. I'll be honest I'm not a fan of going to the dentist, however this place was really nice, all the staff I met were friendly and made me feel comfortable. So far I'm very pleased. The place is clean and modern feeling. A *****

Negative experience: Avoid!!!...had braces here and you can't eat with them, They are hugely painful and hurt!! I paid for two only had one fitted and couldn't of tolerated the other set...paid a fortune and not even reimbursed a bit even though I went to just two appointments. Con!!! Avoid!!!

Fantastic experience: Never have I had a bad experience with them. Kind, courteous, and reassuring to me.

Fantastic experience: Really good dentist transferred from churchstreet to smiles friendly and polite I recommend it to anyone staff are really lovely and helpful to u

Fantastic experience: I am about half way threw my braces treatment at smiles and braces aren’t the best at comfort or good for the image but I bit the bullet at smiles and went ahead with This treatment ! And I’m glad I did as my teeth are already looking MUCH better in such a short time .. and i have to say all the people at smiles that I’ve met are lovely , My dentist Sharmila is always lovely towards me and the reception team are lovely . I would highly recommend to anyone x

Fantastic experience: Good staff service i recomment smiles dentist to anyone

Negative experience: Destroyed my tooth - Avoid of them. Their staff keep changing like a socks so You never have same dentist. Merthyr Tydfil

Negative experience: Keep away

Negative experience: My girl friend had a brace fitted, within 3 month 13 bits had fallen off it- some left bits of wire in her mouth which cut her and got infected. She was just fobbed off when she asked them to fix them. So she ended up paying another dentist to take them off-as she had such a bad experience with smiles in Merthyr. They refused to refund or help any further. Don't waste your money with these jokers.... They give a bad name to dentists. I don't understand how they can run a business with such bad service and such bad customer service.

Negative experience: Abysmal customer service, this is the worst dentist I have ever encountered our appointments in Feb were moved to May, then June, then October and now February next year. Complaints sent are completely ignored. Would not now touch them with a barge pole.