mydentist, Maidwell Dental Practice, Truro

Fantastic experience: Alice and her dental assistant were brilliant at putting me at my ease and everything was explained before and during the procedure. Alice checked if I had any questions before the numbing injection! The procedure seemed to go well but they were clearly keen to ensure it was just right before agreeing they were finished. I had an old filling removed and a new white one put in its place and it was painless. It’s n ow been two weeks and I am very happy with my new filling. Would recommend.

Negative experience: Rang up on 27/07/2026 to register as a new patient. Beforehand I had looked on the nhs website and it states that they are taking new nhs patients. The lady who I spoke to was very rude, told me that there was "over 2000 other patients". When I mentioned that it says on the NHS website that they are taking on NHS patients she then said "well theres not much i can do about that is there?". Very unprofessional, felt like i was being spoken down to and made to feel like rubbish. Very Glad I've managed to avoid going here.

Fantastic experience: Excellent service and very friendly. I called them after a friend recommended them to me. Reception were very helpful and advised over the phone that I should call 111 and make an emergency NHS appointment as they had availability via that service on the same day. Once I had done so they called back and booked me in. My dentist (Alice) has been fantastic and I would highly recommend her and this dental practice.

Negative experience: I have had an apointment booked in for 6 months, just received a text saying my apointment is cancelled with no explanation. This has happened for my last few appointments. Your receptionist Valerie is very rude and unprofessional. I will not be using your dentist again

Negative experience: Awful. They keep cancelling my appointments and when I try to rebook they take a new appointment and then cancel it again a few months later. I dont think I have been seen for about 2 years due to their cancellations. I have just tried again to rebook a cancelled appointment and got their voucemail saying the practice is now closed despite phoning during their opening hours. What is going on?!

Fantastic experience: The staff at Maidwell Dentist are amazing. I am quite a nervous patient but they always make me feel at ease.

Negative experience: I initially called in February out of desperation for my children, who after 4 years of living here they still hadn't got an NHS dentist. I had to pay up front over the phone to secure the private appointment which was in May as that's as early as they could fit them in. In April, they messaged to say the May appointment was cancelled and I was instructed to call to rebook. I had to try several times as they never answer the phone. Finally got through and the next available appointment wasn't until August! In June that appointment was also cancelled! Again, I had to call several times to get through to rebook. This time, apparently the cancellation had actually been a mistake. Only the NHS appointments were being cancelled, not the private ones. Another appointment was made, weirdly a month earlier, in July. By luck and coincidence, a friend told us of a dentist in Bodmin was taking on NHS children patients and I actually managed to get them an appointment there. So, now I no longer needed the private appointment, so this time, i would have to cancel and get a refund for the prepaid appointment. I tried calling them multiple times during the week before the appointment but no answer. I wassimultaneously y receiving multiple reminder messages (more than necessary) from them, saying if I needed to cancel, just call. But do they answer the phone? No. I am also very busy and do not have time to keep trying all day every day. I had left a message on their answer machine to be called back, but noone did. Finally on the day of the appointment I tried again and got through. It was the practice manager who answered because Reception was too busy. I explained I needed to cancel because we'd found an NHS dentist and that I'd tried calling multiple times previously but noone had answered. Yet he insisted that whilst he understood it was very difficult to get through on the phone, it was still a late cancellation and as such I would not get a refund. How is this fair? The entire process was a shambles. This practice clearly has very poor organisation, a malfunctioning booking system and not enough receptionists to answer the phone. I do not accept that I should have to pay for their incompetence. If they had answered the phone the first time I'd called, I would have got my refund. I feel this was a very poor and greedy decision that should've been handled with more understanding and empathy. Aren't they making enough money taking advantage of the lack of NHS dentists in Cornwall, forcing even the poorest of people to pay privately for basic healthcare? Did they really have to deprive a mother on Universal Credit a refund of £55, which to her is a week of food, but a drop in the ocean to a dentist earning hundreds of thousands a year, just to line their already bulging pockets even more? It's shameful.

Negative experience: Worset dental practice ever , appointments for me & my children always been cancelled telling the same repeated excused reasons..one of the receptionist is extremely rude and not professional at all cant believe with such attitude they can appoint her for a job

Negative experience: Was ringing up enquiring about new patients. Soon as the lady answer and I was about to ask, not even allowing me to finish my question, she was very rude talking said no no no and then hung up on me. As someone with really bad anxiety, this has really brought me down. Maybe she was having a bad day but there was no need to be very rude or mad. It would have been nicer if they could have to explained that wasn’t taking on. Very upset.

Fantastic experience: I have been a patient of this dental practice for over a year, following a seven-year search for a suitable provider. Having experienced significant dental anxiety since childhood, I found Jenna to be exceptionally adept at managing my concerns. Subsequently, Sam has provided equally outstanding care, consistently ensuring my comfort and relaxation throughout all procedures. This practice is highly recommended for individuals with dental phobias.

Negative experience: After having apps cancelled by the practice and ringing last year to book an app (was told to ring back in a few months) today I ring to book apps for myself and son to be told we are no longer registered. Really poor uncaring protocol, no assistance given whatsoever, was told it was standard to remove patients after 24 months if no appointment in that time, I have received txts telling me they aren't doing regular check ups but nothing to warn us we will be removed if we don't book an app, disgraceful

Fantastic experience: Been terrified of the Dentist for years, haven't been in 6 years, Jenna and her coworker where very calm, warm blooded, professional & has a kind of zen about her. Had 2 fillings and didn't feel a thing. Thank you

Fantastic experience: Went in to see Jenna at my dentist in truro and her assistant who were both fantastic. Felt very well cared for and a completely different experience to what I’ve had in the past. Would definitely recommend. Thank you to you both.

Fantastic experience: I just want to say thank you to Maidwell Dental! All the staff were really friendly and explained everything that was happening, providing a really professional service

Fantastic experience: Friendly staff, high heigeine standards. It was my first time at this dentist and had a friendly welcoming receptionist. The procedure was fully explained on what to expect and gave me several options to suit me which was very reassuring. Overall a really good experience

Fantastic experience: Very friendly dental practice, lovely staff. Wouldn’t want anyone else to take care of my teeth.

Fantastic experience: I am registered here at Maidwell with Jenna and couldn't recommend her enough. She is always so friendly and professional, along with her nurse. Wouldn't want to see anyone else now for dental treatment.

Fantastic experience: This is a great dental practice with a very professional, helpful and friendly team. Me and my family are all registered here and have always had a pleasant experience when attending appointments.

Fantastic experience: I had a very positive experience at this dental practice in Truro, all the staff was very friendly especially the receptionist. Would highly recommend 5 ⭐️

Fantastic experience: Have been with this practice for about 20 years and they’ve always been wonderful. I’m quite a nervous patient, but have never had anything but positive experiences. This last time, I had a severe toothache, and was given a timely appointment. Hayley and her dental nurse were, as ever, wonderful. The tooth had to go, but Hayley is always sensitive, warm, reassuring, and extremely efficient. I have nothing but the highest praise for the practice.

Fantastic experience: Very clean, well-organised, professional and friendly. I think dentists can sometimes be quite scary places but the staff at Maidwell Dental Practice are so warm in the way they treat you and explain things that it completely puts you at ease.

Negative experience: I asked for my sensitive tooth to be examined during a routine check up, "looks exactly the same as the last x-ray to me", she said, 18 months of sensitive tooth later, during routine check up, asked to look again, "oh this filling is loose, haven't you had any sensitivity? It's got a lot of decay under the filling, right down to the nerve" yup, 18 months of decay, thanks very much for your can't be arsed attitude, but hey, you get paid whatever so why should you care. Root canal time, which could have been avoided.

Fantastic experience: Hayley fixed my smile painlessly and efficiently. Hard working team. Would recommend

Fantastic experience: Very clean and welcoming environment. Staff attentive and answered all my questions. Reassuring and professional service. Would recommend. Thank you

Negative experience: I repeatedly asked them for texts reminders, but never received any. I phoned to make an appointment for a yearly check up to be told I had not attended for the last four years although I had been for a check up during 2019. The receptionist informed me that I had been removed from the register and should have received a letter to let me know this was the case. I never received such a letter and asked her if she could check if one was ever sent to me, and apparently it wasn't? This is so inefficient and unprofessional.

Fantastic experience: I have attended this practice for many years , the team are friendly and obliging and i find them all professional , pleasant and efficient.

Fantastic experience: As an anxious patient who has been too scared to visit the dentist for far too long I am happy to highly recommend Hayley Marsh and the rest of the highly attentive and knowledgeable staff. I was immediately put at ease and can honestly say that what would be a normally traumatic visit (to a different practice) was turned on its head and I left much happier than when I went in!

Fantastic experience: Great experience this morning at Maidwell Smith Dental! The receptionist through to Hayley my dentist and her hygienenist were very professional with excellent covid practices in place. Visit with confidence!!

Fantastic experience: A great practice with friendly staff throughout who make you feel very at ease and explain everything fully to you, would recommend.

Fantastic experience: The personnel were lovely and helped me with my check up

Negative experience: This practice has gone so far downhill in recent years that it is unusable if you value your teeth or any sort of service. The only dentist that works there shows absolutely no interest in his job and is open about only being there under sufferance. The quality of the work is second rate and likely to leave you with further issues afterwards. He also refuses to work more than 1 day a week and I'm guessing that's because he doesn't have to as the government are paying out dentists for their full contract if they fulfil 20% of their contractual obligations. Go somewhere that cares, not here! Woeful.

Negative experience: Not recommended for children with special needs dentist was rude to my 8 year old and now he doesn't want to go back

Fantastic experience: I recently had to go to my dentist for some treatment. I am a very nervous person about the dentist. I am pleased to say that I had a very positive time. The dentist and hygienist put me at ease and done a wonderful job. I would highly recommend going to this dental practice.

Fantastic experience: I've had lots of issues with my teeth over the years and have had excellent care from this dental practice. My young children also visit this dentist and are very relaxed. All the staff are friendly and I would highly recommend this practice to anyone.

Negative experience: Their service can't be worse. I had a tooth decay and following the treatment I got a tooth infection, so I did a root canal, but the root canal was even done properly and now it's in intense pain again! I would never, ever go to this dentist ever again. If I can I would give them no stars at all.

Negative experience: Terrible service and increasingly unreliable. They have repeatedly made mistakes on appointments and then blame me. I am no longer prepared to use a 2nd rate service