mydentist, Commercial Street, Hereford
Welcome to mydentist Hereford, a 3-surgery on Commercial Street in the heart of Hereford. You can find us above the unit next to Laura Ashley, just down from Gomond Street and there is parking available in the Maylord Orchard Car Park 4 minutes away which operates on a pay and display basis. We are providers of both NHS and Private treatments, including our myoptions affordable private scheme for more flexible appointments, without the private price tag. Some of our available treatments include Teeth Whitening, Implants, Veneers and Hygiene appointments.
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: (closed)
Photos of mydentist, Commercial Street, Hereford
Services and Treatments
mydentist, Commercial Street, Hereford: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
3 days ago Fantastic experience: Great help and got me in quick
3 months ago Fantastic experience: Wonderful dentist and nurse, Georgie and Sarah. Extremely thorough and explained everything at every point of the examination.
Hi Wendy. Thank you for your 5 star review. We are so pleased to hear about your positive experience.
Kind Regards
mydentist Patient Support Team
5 months ago Fantastic experience: I've had a excellent experience at My dentist with Georgina Malkan and her team. She is very reassuring and keeps you informed on all aspects of the treatment she gives. Superb! John
We greatly appreciate your excellent feedback about our team's reassuring and informative approach to treatment.
Kind regards,
Julie - mydentist Patient Services Team Leader
7 months ago Fantastic experience: Brilliant staff. Very friendly and welcoming. The dentist takir mian made me feel very relaxed as I had bad experience with a dentist when I was small. He built my tooth up and has made a amazing job of it. He's built it up so well you can't really notice it. Thankyou takir mian and the lovley staff. Thankyou yasmin harris.xx
Hi Yasmin. Thank you for your kind words about our staff and your positive experience with us. We are pleased to hear that our team was able to make you feel friendly and welcomed during your visit. It's wonderful to know that Dr. Takir Mian was able to help you feel relaxed despite your previous difficult experience with dental treatment from when you were small. We're glad that he was able to build up your tooth so successfully and that the results look so natural that it's barely noticeable. Your appreciation for Dr. Takir Mian's work and for Yasmin Harris and our lovely staff means so much to us. Thank you for taking the time to share your positive experience.
Kind Regards
mydentist Patient Support Team
10 months ago Fantastic experience: Excellent service and very friendly staff
Hi Andrew. We are grateful for your kind words about our excellent service and friendly staff.
Kind Regards
mydentist Patient Support Team
1 year ago Fantastic experience: amazing dentist an amazing treatment dr ali really cares about his patients i hirely recommend. They have helped me with treatment plans and i can never sing there praises
Thank you for your wonderful feedback, Trent. We're thrilled you had a positive experience with Dr. Ali and found our treatment plans helpful. Your recommendation means a lot to us, and we're grateful for your trust in our dental services.
Kind Regards
mydentist Patient Support Team
1 year ago Fantastic experience: Excellent friendly service Clear information
Thank you for taking the time to leave the practice a 5 star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
1 year ago Negative experience: Fillings I've had less than 12months fallen out and broken , paid privately ,not happy at all !! Complete waste of money!!!!
We are very sorry to receive your 1-star review and would very much appreciate your further feedback. If you have not already done so I would encourage you to contact the practice and ask to speak with the Practice Manager. They will be happy to discuss your concerns with you.
Kind Regards
mydentist Patient Support Team
1 year ago Fantastic experience: Absolutely brilliant experience. All of the staff were very helpful and friendly. Would highly recommend to anyone looking for a dentist
Thank you for taking the time to share your experience with us! We are thrilled to hear that you had a brilliant visit to mydentist on St. Owen Street in Hereford. Your recommendation means a lot to us!
Kind Regards
mydentist Patient Support Team
1 year ago Fantastic experience: Really friendly and helpful dentists, highly recommended
Thank you for taking the time to leave us a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
2 years ago Fantastic experience: Very good and sorted my problem best could
We very much appreciate your 5 star review.
Kind Regards
mydentist Patient Support Team
2 years ago Negative experience: Some staff are ok. Continue cancelling appointments, blaming the lab. When I ask to speak with the manager I been told they are not allowed to give the manager contact. They said the manager will call me. Manager never contacted me. Upfront payment treatment I will say. Very unhappy
We are very sorry to receive your 1 star review, I can see from our records that you have recently contacted mydentist about this matter. Please be assured that we will respond to your concerns.
Kind Regards
mydentist Patient Support Team
2 years ago Negative experience: The Dentists and reception staff are all professional and great. they are all let down by the incompetence and rude attitude of the office manager. He operates with prejudice towards people of a lower income status so blatantly it's sickening. He poverty shamed me in front of a room full of people for not having enough money in my bank account when trying to pay using cash. Truly disgusting and reprehensible behaviour, I could see how embarrassed the other reception staff were to be in his presence. Furthermore, cash is legal tender and it is unacceptable that he was refusing it in the first place. He posed a lack of facilities to process cash as reasoning, which only highlights more failures on his part in a managerial capacity. Some people really are clueless, this practice is in desperate need of a new manager to maintain better care/customer relation standards.
Good morning Dieter, thank you for taking the time to leave your review. I am sorry to hear that you are unhappy with the service provided by the Practice Manager at our practice. I understand that you have provide the Patient Support team with your concerns and an investigation has been initiated. You will receive a response in the time scale provided. Kind regards Leanne
2 years ago Fantastic experience: Had a bad abscess and they got an emergency appointment for me, Anca was great.
Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
2 years ago Fantastic experience: Absolutely fantastic work, dedication and service from this private dental clinic. They were very understanding given the circumstances and injuries I sustained on my teeth - Pip and the team are a fantastic group! Highly recommend.
Hi Guy, Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your lovely comments for Pip and the practice team. Its lovely to hear that you trust the practice with your dental care. Thank you so much for your review and recommendation.
Kind Regards
mydentist Patient Support Team
2 years ago Negative experience: I currently have a complaint going through for various things, cancelled appointments, false information given, lied too, wrong prices charged the list goes on and the practise manager does not know what good customer service is. He is rude, impatient and just not a nice man. The dentist, dental nurse and receptionist we saw yesterday were amazing and very helpful but yet again the practise manager showed up and let the team down. Luckily a lovely lady in patients support is dealing with my complaint. I am now putting in another complaint for further appalling customer service and making me pay for treatments that were not needed!
We are sorry to receive your 2 star review and comments in relation to our Practice Manager, as you have mentioned a member of the team is currently assisting you with your current issues and will be liaising with you during this time. I trust that you find a resolution and continue to attend the practice.
Kind Regards
{my}dentist Patient Support Team
2 years ago Negative experience: This dentists realy don' t care about patients! All they care is money!
We are very sorry to receive your 1 star review, however we are unable to find you as a patient at this practice. If you wish to discuss this matter, please contact the practice and ask to speak to the Practice Manager about your experience. If you have incorrectly added the review to the wrong practice could I ask that you, please remove it and add to the correct practice for a response.
Kind Regards
mydentist Patient Support Team
2 years ago Negative experience: Reply to your response: I can't have an appointment with you to stay on your NHS register when you CANCEL EVERY APPOINTMENT I MAKE. Absolute scum mentality. Pushing blame onto patients YOU have told you will get in contact with after blocking them from dental care because your dentist want 5 holidays a year. ..... Scratched from their NHS register without informing us, leaving us with no dentist. 0 stars if possible. 2021-2022 was cancellation after cancellation, dentist was on holiday 2 of the 4 times, then they sent a text to say they'd be in touch to reschedule. Months go by and heard nothing, so call them and we aren't registered anymore apparently.
I am sorry to hear that you have experienced problems accessing NHS dental care at your practice It may help to explain that if a patient does not attend the practice for a 2-year period they can be removed from the practice list. If we do not hear from a patient in this time, we must assume they are being seen elsewhere for their oral hygiene check-ups. At your last check-up, the dentist will have advised when you should next attend, this is usually either 6 or 12 months, it is then the responsibility of the patient to make sure they book this next check-up at the given time. Failure to do so, will result in removal from the practice books, in order to create space for the growing waiting list of patients trying to access NHS dentistry.
It may be helpful to use our website or the NHS website to locate a practice within your area that may have the capacity to take on new patients.
Kind regards,
mydentist Patient Support Team
3 years ago Fantastic experience: Very friendly, helpful and cheery staff. Milly the receptionist was very helpful with her advice whilst I was waiting for my treatment. Anca my dentist never fails to provide top class dentistry along with Dental Assistant Debbie.
Thank you for such a wonderful review for our practice which is very much appreciated. Thank you for sharing your patient experience with us.
Kind Regards
{my}dentist Patient Support Team
3 years ago Negative experience: wish i could choose 0 star of this place.. if you don't have a bag of money with these dentists you are 0 respected. They will play you up until you just give up. I had 2 kids with them for that many years and the last 2 years they just refused to take children for check up and treatment just because we didn't pay as children been registered as nhs. This place don't have any respect to anyone who wont pay,and if you say anything the reception lady will make story to chuck you out . Absolutely horrible people and management, even after complaining they just wiped my two small kids of their list as we can't afford private prices even when we been with them for 10 years .
We are sorry to receive your 1* review, due to the details left on the response we are unable to find the details for the patient you are referring to and will therefore be unable to respond accordingly. If you could please contact the practice and speak with the Practice Manager, they will be able to discuss your concerns and any subsequent feedback that the clinician in the instance may have.
Alternatively, if you incorrectly added the review to the wrong practice could I please ask that you remove it and add to the correct practice for a response.
Kind Regards,
{my}dentist Patient Support Team.
3 years ago Negative experience: Have been trying to contact them since May. Every answer phone message has been ignored, and no one ever answers the phone,so have to leave a answer phone message ♂️
We are sorry to receive your review, I can see from your record that you have been contacted and an appointment booked. Apologies for the amount of times you have called but our practice is currently very busy due to an overwhelming requirement for NHS appointments.
Kind Regards
{my}dentist Patient Support Team
3 years ago Negative experience: Waited for 30 minutes on the phone as number one in the cue to change an appointment date. Unable to leave a message due to work location. Gave up in the end. Life is too short. What if I had been a patient wanting to spend money on expensive implants. I would certainly have moved on. Dentists have the monopoly due to patient numbers and lack of available patient slots. Poor service mydentist St Owen Street! Minus stars if possible.
Thank you for your feedback We are sorry to hear that you have experienced problems contacting your practice. Unfortunately, our practices are facing un-precedented patient demand at the moment, however this is not the service that we wish to provide to our patients. Please be assured that we will be discussing this with the Practice Manager to look at ways to improve our patients telephone access to the reception desk and reduce queue times.
Kind Regards
{my}dentist Patient Support Team
3 years ago Positive experience: How is possibile contact with owner/boss MyDentist???
Hi there, As we are unsure as to which department you require if we could please refer you to our website www.mydentist.co.uk in order to locate the correct department alternatively you can call our head office reception on 01204 799799 who will be able to help with any queries you may have.
3 years ago Negative experience: Constantly cancelling appointments. So far 4 times this year now 5 months overdue it's no longer a routine check up needed.
We understand peoples frustrations who want routine NHS check ups however we have limited availability due to NHS dentist vacancies .
We have been working closely with the dentists at our practice and have been prioritising NHS patients who are in pain and in need of urgent treatment. Due to this our diaries are fully booked during our NHS hours so we are unable to offer routine treatments such as examinations at this time.
We are hoping this may change but until we work through the back log we cannot confirm a time frame. Please be assured that our clinicians are working incredibly hard to try and accommodate as many patients as possible.
Kind regards,
{my}dentist Patient Support Team
3 years ago Fantastic experience: Was very impressed with My dentist Ali very thorough and explained in great detail how to progress with my treatment even down to what toothpaste is most effective and how to brush properly thank you Ali
I'm so happy to hear that everything was fully explained to you in a caring and appropriate way. Thank you for your 5-star review.
Kind Regards
{my}dentist Patient Support Team
4 years ago Positive experience: Lovely staff etc, but always cancelling our appointments. We book months in advance, only to have them cancelled nearer the time. When we try to rebook we have to wait months again. Has happened so many times we're thinking of switching dentists.
Thank you for your feedback. I am sorry to hear that you are unhappy with the service provided to you by our practice and that your appointment was cancelled at late notice. We apologise for the inconvenience caused. Although we try to honour our appointments, current circumstances are meaning that there are occasions where we may regrettably have to cancel some appointments. If you would like to discuss your specific situation further, please contact the Practice Manager who will be happy to talk to you.
Kind Regards
{my}dentist Patient Support Tea
4 years ago Fantastic experience: Vasil is the most kind, caring & compassionate dentist i have ever met! He has made my fear of the dentist much more of a positive experience. Highly recommended
Thank you for such a wonderful review for our practice which is very much appreciated. Thank you for sharing your patient experience with us.
Kind Regards
{my}dentist Patient Support Team
5 years ago Negative experience: Spend more money and get a better practician
Good Afternoon Georgian
Our mydentist patient support team will be happy to discuss any concerns or look into any formal complaint you may wish to make about the practice. They can be contacted on [email protected], Kind Regards, mydentist
5 years ago Fantastic experience: We felt so safe and well cared for at this Dental Surgery when we visited on Thursday. A BIG thank you to the lovely Receptionist who was friendly and efficient. It was lovely to see the Dental Nurse and Dentist for the first time in about 18 months! The care and advice they give is amazing!
Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
{my}dentist Patient Support Team
6 years ago Fantastic experience: After loosing a tooth sarah took the time to explain my options in gr8 detail so I could have an informed choice
Dear Mr Tex,
Thank you for your 5 star review. I am very pleased to hear of your experience at our dental practice and I will share your comments with the Practice Team who will very much appreciate your feedback.
Kind Regards
Patient Support Team
6 years ago Fantastic experience: Great service, professional and kind staff.
Good morning,
Thank you for your 5 star review and for taking the time to leave your lovely comments, which will be shared with the practice team.
Many thanks,
Patient Support Team
6 years ago Positive experience: Only 3 stars, not because of poor service as the staff are all very good and efficient BUT..BE AWARE a very steep flight of stairs to access the place!! Useless for elderly, disabled (or even people carrying shopping)
Good afternoon,
Thank you for your review and for taking the time to leave your lovely comments and feedback, which will be shared with the practice team.
Many thanks,
Patient Support Team
6 years ago Negative experience: Opening hours 8:45-6pm. Lunch between 1-2pm Been ringing for half an hour and nothing
Good afternoon,
Thank you for your reveiw and for taking the time to leave your feedback, which will be shared with the practice team.
Kind regards,
Patient Support Team
6 years ago Fantastic experience: Always reassuring and kind
Good afternoon,
Thank you for your 5 star review and for taking the time to leave your lovely feedback, which will be shared with the Practice Manager.
Many thanks,
Patient Support Team
7 years ago Fantastic experience: Excellence service received
7 years ago Fantastic experience: The staff and dentists are very efficient, friendly and genuinely care. It's clean and modern. I've never left a dentist feeling so positive before.
Hi Rosie,
Thank you for taking the time to leave us a 5 star review. We are pleased you are happy with the service you have received at our practice and look forward to seeing you again in the future.
Kind Regards,
mydentist
7 years ago Positive experience: a modern, clean dental practice. You do have to walk up some stairs, useful to know for disabled people or those with babies.
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