mydentist, Croydon Road, Caterham

Negative experience: DO NOT GO TO THIS DENTIST!!!!!! I had NO pain before attending this dentist - but during a check up was told I needed a filling. This was my first time at this dentist due to moving into the area. After the filling I was in excruciating pain for days and was told this was normal by the receptionist (who had apparently spoken to a dentist). Once the pain settled I realised that the filling was too shallow and two sharp edges have been left on my tooth (I presume filed by the dentist and left sharp). Plus the fact my gum has bled everyday since. I called the dentist to get this sorted and the receptionist told me the wrong time to attend. I arrived early regardless of this time and despite only being 5 minutes late to the time that was actually booked the dentist was rude, dismissive of the damage she has caused and asked me to come back another time (for some reason I’d only been booked in for a 10 minute appointment despite the damage I described to my tooth). This dentist has caused me nothing but pain - I regret ever going to them. Please save yourself the pain, time and money and AVOID!

Negative experience: Do not recommend this dentists. Always cancelling appointments and charging deposit amounts they feel like on the day. Rude staff. Dentists don’t spend the time on your teeth. Don’t waste your money. Emailed complaint and never got a reply so that says it all!

Fantastic experience: This is a really good dentist. Everyone helpful. I have Amir Selim who is excellent… professional, honest, thorough and listens to your issue. Highly recommend.

Fantastic experience: Brilliant experience here. All the staff were so friendly and caring. Couldn't hope for better.

Negative experience: Very bad customer service and management at this practice for NHS children patients; appointments get cancelled last minute as dentist not available, rebooked weeks later and yet again you turn up and they pretend to have called you to cancel when it never happened and I even received a text the day before confirming appointment. Clearly not making enough money out of NHS patients or practice issues with turnover of dentists. Avoid.

Negative experience: Not good service doctors doctor insist to go for tooth extraction rather than root canal n says in four session for one tooth root canal I never c or heard that one root canal take this much time or she said go for private

Negative experience: Scaling and polishing £100, what a rip off!

Negative experience: Absolute rip off dentist. My partner had toothache. He has heart failure and is on benefits, however they weren’t taking NHS patients, so he said he’d pay to see the dentist privately. Was quoted £900 for a root canal filling when there! So he said he’d have the tooth pulled instead. The dentist said it was a complicated extraction, so would cost £365. 4 wiggles and it was out. This is much more money than other private dentists prices. A Complicated extraction is not a few wiggles. Total greed, clearly taking advantage of patients with toothache. Avoid unless you want to line a greedy dentist’s pockets.

Fantastic experience: Best implant surgeon I did 2 implants and when they messed up I was very upset and I went to mr Amir Selim in his surgery he was very helpful, very skilful tried his best to sort the problem and fixed it without any pain. I m very glad to go to his surgery and for sure I recommend his skills and his honesty

Fantastic experience: My mother in law had a problem with one of the implants that she had done in another country (Cairo, Egypt). We came to see Dr Amir Selim who welcomed us in his clinic. He was very gentle in his examination. He cleverly diagnosed the problem and fixed it. I appreciate that it was not easy as the implant was done in another country. Thank you very much DR Amir Selim

Fantastic experience: I used mydentist for a root canal procedure. I didn't have an appointment but they accepted me at the same day. Overall I received a great and very professional service at the most reasonable price. Highly recommended.

Fantastic experience: I called for an emergency appointment got one the same day. I am a nervous person when it comes to go to the dentist. But today I felt at ease . Lovely dentist who helped with my problem. And he’s assistant Faye was also brilliant. Couldn’t have had a better experience. Receptionist was great and gave a friendly welcome. Thank you .

Fantastic experience: Great service! Like most probably I fear the dentist but not here! On arrival Brandon greets you like he is your friend then Dr Samita and her assistant Nurse Reven make you feel at ease, very down to earth and reassuring. So pleased I can go there with no fears, thank you guys!

Fantastic experience: It was first visit and I had taken my nephew too. The receptionist, a young man, was very kind and friendly. The dentist too was very professional and explained everything very well.

Negative experience: The first time I attend this dentist with my 2 daughters both who have autism and they both become slightly upset due to it being a new environment, whilst trying to comfort them I was met with the receptionist making judgemental noises behind her desk. At the beginning of December I rang to request some pictures of the inside of the dentist to help explain to my daughters to lesson their anxieties and better prepare them for their visit to the dentist. I was advise by the same receptionist to call back in a few weeks as she had to speak to the dentist regarding this. I called back to be advised she had not asked the dentist and will again do so, I then called back in January to be told the same thing, she hadn't ask and will do so. I called last Thursday to be told the same thing but she would do it after the dentist returns from their lunch and would now call me back. It is now Monday and still I have heard nothing! I called to ask and not to my surprised was told they had been extremely busy and she had again not spoken to the dentist, I expressed my frustration and was patronised throughout with 'I know, I know and I will ask'. As a parent with 2 autistic daughters it is hard enough without being ignored and having to chase people for not doing their jobs. I think the dentist may need to put their staff forward for some inclusion training regarding disabilities and customer service. A real let down as a parent and customer to this service.

Fantastic experience: I have found all of the staff are helpful, professional and kind.

Negative experience: Not taking 'New' NHS patients - I've been going there for years as an NHS patient but because I haven't been for a check-up for a checkup in 18 months, said I can't have NHS treatment. Now have to pay deposit UPFRONT to be seen. Appalling seeing as I pay my taxes

Fantastic experience: I always see the same dentist. He is very skilled and explains what he’s doing. I’ve never had a problem with any treatment he has carried out and would highly recommend.

Negative experience: Utterly atrocious service, they'll be kind and friendly until they no longer wish to be. Do not recommend.

Fantastic experience: Very warm and friendly and understanding about my tooth ache problem of which was caused by an infection. Would fully recommend them to you.

Fantastic experience: If I could give My Dentist in Caterham 10 stars I would. I can't believe how professional and how much more experience this dentist has over my previous one. Within a week I had a tooth removed where's at my previous dentist I was referred to a specialist for removal and was still waiting after 8 months as they were unable to remove it onsite. Would definitely recommend My Dentist to anyone.

Negative experience: Don’t bother I had a appointment but due to getting covid for the third time I rang up and cancel my appointment. I then received a letter a couple days later saying that I’ve been removed from there system because I’ve cancelled my appointment a couple of time then claim I never gave them notice. Well I did leave a voicemail but clearly you don’t listen to them.. So I’ve decided to seek legal advice and seek compensation from my dentist from stress and worry they have caused me. Also they are very money grabbing too they try to sell me a mouth guard that I didn’t need because they where saying I was grinding my teeth at night and I don’t.. stay away from the south east one definitely dodgy

Fantastic experience: Fabulous Dentist, had two fillings today no pain at all including the injections, I cannot recommend highly enough thank you

Fantastic experience: First class dental practice, thoroughly recommend them

Negative experience: A bit of my filling broke off so needed a little bit put in. I was told it was £35 for the check up which was ok, i was told a small filling would be about £80, so i booked the appointment as it was needed done quick. When im laying on the dentist chair i was told for a small filling it would be £130 and that was for silver filling!!! I couldn’t argue as i was there in pain and just needed it done. The dentist himself was professional but I would suggest looking around first and get prices written down as i know i was taken because of my situation. Snd then when i went to pay i was charged an extra £5 for covid cleaning. Look around first.

Fantastic experience: Had a tooth pulled out and the dentist was amazing. Best dentist I have been to. Will defo make this my dentist now. Excellent care and listened to my needs. All staff were amazing and receptionist was very welcoming. Thank you to All involved.

Fantastic experience: Receptionist Laura was helpful and friendly. Managed to book me in in under 24hrs for an emergency. The dentist I saw was quick professional. Amazing job! Matt

Positive experience: I have a phobia of dentists and my dentist staff are very friendly and put me at ease. So thankyou very much.

Fantastic experience: Ive had private dentists. But my dentist is the best nhs in caterham. Sally and her nurse top draw .and a great welcome from the receptionists .

Fantastic experience: Always been totally happy with the service from everybody I've dealt with there. Very helpful, friendly and professional staff. Highly recommended

Fantastic experience: Went first time today Excellent dentist. Not expensive and sorted my pain out immediately Recommended highly

Negative experience: Went there to remove my wisdom teeth with maternity card , Dr didn't even stitched it up , left me with open gum as it's "gonna heal up and seal by itself " then when I wanted to make appointment for a fill ups told me it's a cosmetic ( ?!?!?!) And card won't cover it (?!?!?!) But offered me nice bridge for 600£ and kept asking do I wanna do it ... clearly wanted just to clear the seat for another client who pay with cash ... to all mum's- AVOID THIS PLACE

Fantastic experience: I recently moved to the surrounding area and the dentists close to me had bad reviews and I’d heard a lot of bad things from their patients. So after doing research I found this dentist and the reviews are true to what they say. Brilliant dentist and worth the extra travel. Staff and lovely and welcoming, friendly and clean atmosphere. Could not reccomend more.

Fantastic experience: Friendly dentists and staff

Fantastic experience: Excellent service. Was expecting to have to make a second appointment for treatment but it was carried out straight away. Dental staff were friendly and patient with my 4 year old daughter who came with me.

Fantastic experience: I avoided going to a dentist for years and years. I ended up needing a fair bit of work done. I saw the woman dentist here (nobody told me her name and I felt odd asking). She was excellent. She put me as close to at ease as I could get and did good work and it has already made a difference in my life. I can smile again without embarrassment. I'm very thankful for her.

Fantastic experience: Lovely welcome, Very friendly staff, helped me with my toddler as I'm a single mum and my toddler is very inquisitive!.. lol. very patient and thorough! Great first impression.

Fantastic experience: Really good