mydentist, Antony Road, Torpoint

Thanks for your kind words. We are so pleased you had a positive experience with our team. Your feedback has been shared with the practice, and we look forward to welcoming you back.
Kind Regards
Patient Support Team

Hi Kirstie. We appreciate your feedback about your husband's excellent treatment. Thank you for recognising our team's dedication to caring service. It's wonderful to hear that Ciprian provided exceptional care during your husband's treatment, and that Olivia's cheerfulness and caring nursing made such a positive impression. We're also happy that Jeannette at reception and Sam, our practice manager, contributed to making your experience so positive. Your kind words about our team working together mean a great deal to all of us, and we're grateful you took the time to acknowledge each team member's efforts in providing the quality care your husband received.
Kind Regards
mydentist Patient Support Team

Thank you for your email. I completely understand your concerns regarding the recent increase in the cost of our hygiene services, and I appreciate the opportunity to explain the reasons behind this change.
Unfortunately, the overall cost of delivering dental care has continued to rise significantly. Like many other businesses, we have faced increasing expenses in several key areas. These include but are not limited to:
• A substantial rise in Employer’s National Insurance contributions and salary costs
• Ongoing inflation in the cost of materials, laboratory fees, and dental supplies
• Higher energy bills, rent, and building maintenance costs
• The growing financial impact of recruitment and retention challenges across the UK dental sector
While we understand that any price increase can feel unwelcome, our aim is to ensure that our pricing accurately reflects the real costs of providing safe, high-quality dental care. It is also important that we continue to fairly compensate our clinicians in a competitive and difficult recruitment market, so we can attract and retain our clinicians, and they can deliver the standard of care our patients expect and deserve.
We remain committed to maintaining the highest standards of service for our patients. If you have any further questions please don’t hesitate to contact us.

Hi Janette. We are grateful for your trust during your extraction. We are so pleased our team provided caring, professional service and thorough aftercare guidance.
Kind Regards
mydentist Patient Support Team

We are sorry to hear that you are unhappy with wait time for an appointment. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment capacity.
Kind regards,
mydentist Patient Support Team

Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team

Thank you for your feedback. I am sorry for any inconvenience caused in relation to your treating dentist no longer providing NHS treatment. Your dentist has taken the decision to no longer offer dental services on the NHS. Where routine NHS provision is not currently available, your practice will be able to offer alternative private options. We hope that these alternatives will allow you to access dental care at this time. Please contact the practice should you require more information, so they can discuss with you your needs.
Kind regards,
{my}dentist Patient Support Team

Thank you for your feedback. I am sorry for any inconvenience caused in relation to your treating dentist no longer providing NHS treatment. Your dentist has taken the decision to no longer offer dental services on the NHS. Where routine NHS provision is not currently available, your practice will be able to offer alternative private options. We hope that these alternatives will allow you to access dental care at this time. Please contact the practice should you require more information, so they can discuss with you your needs.
Kind regards,
{my}dentist Patient Support Team

It’s great to hear that we could see you so quickly and that your dental issue was resolved. Thank you for your 5* review and recommendation.
Kind Regards
{my}dentist Patient Support Team

Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team

Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team

I'm sorry to hear of your phobia but am very pleased that we are trusted to provide your dental care.
Kind Regards
{my}dentist Patient Support Team

Dear Patient

Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us.

Kind Regards
Julie Wood - {my}dentist Patient Services Team Leader

We are very sorry to receive your 1 star review, I can see from our records that you have recently contacted the practice who will be able to discuss any issues.

Kind Regards
{my}dentist Patient Support Team

Thank you for such a lovely review for our practice. They are a great team who really care for their patients.
Kind Regards
{my}dentist Patient Support Team

We are very sorry to receive your 1 star review, as we are unsure of the circumstances that have led to this review we unfortunately cannot respond further. We do however thank you for taking the time to leave this review.

Kind Regards
{my}dentist Patient Support Team

Good Afternoon Elaine
We are sorry to hear that you are unhappy with our practice. Due to our current NHS appointment available we are unfortunately not able to offer appointments to everyone who contacts the practice, and this can include patients who have previously attended. We are only able to offer appointments subject to capacity. I am sorry that we have been unable to assist you at this time.
Kind Regards
{my}dentist Patient Support Team

Thank you for your 5 star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team

We are very sorry to hear of your dissatisfaction with the services you received from our Practice. I would like to apologise for your experience and recommend that you contact the practice and ask to speak to the Practice Manager about your experience.
Kind Regards,
{my}dentist Patient Support Team

Good Afternoon Mathew
Thank you for your feedback which is very much appreciated. I am very sorry to hear of your experience and I apologise for the inconvenience this situation has caused you. Please be assured that we are taking your feedback very seriously and will be looking into this matter. Once again, please accept my sincere apologies. Kind Regards Patient Support Team.

Thank you for your 5 star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
Patient Support Team

We apologise for the delay in responding to your review. We have identified an issue that has meant we have reviews that have not been responded to for over a number of years involving a few of our practices. This issue has now been resolved and we thank you for taking the time to leave this and please be assured we do appreciate the time you have taken to leave this.
Kind Regards
mydentist Patient Support Team

Good afternoon,

Thank you for your 5 star review and for taking the time to leave your lovely comments, which will be shared with the practice team.

Many thanks,

Patient Support Team

Hi Jim,

Thank you for your 5 star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.

Kind Regards
Patient Support Team

Hi Adam,

Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.

Kind Regards
Patient Support Team