South Cliff Dental Group, Central Southampton

Fantastic experience: Excellent and rapid service very grateful and lucky to be here with them.

Fantastic experience: Very very kind They gave my son a sticker after a appointment

Fantastic experience: Join Southcliff Dental group early this year . Loads of parking and spoilt with public transport as located in the heart of Southampton . This Dentist welcomes private also NHS customers which is a nice equilibrium. Pleasant atmosphere, great staff and the main box are very nice professional guy thank you.

Negative experience: They did a horrible job on my front teeth filling. It chipped away after 1 week.

Negative experience: You will not get them to answer the phone and they outright lie to your face. Been waiting 2+ years for a tooth extraction that they can't do because they don't have the equipment to pull teeth.. Why?? And then said they'd sent a referral to NHS hospital to have it. Called them today thinking this is taking a long time. Twice they've 'sent the referal' NHS has received nothing from them when I called today. Horrid scammers

Fantastic experience: Always taken care of, very kind staff , who will always walk you through everything in a simple clear way.

Fantastic experience: I had a greate experience me and my family. Friendly staff and professional service .thanks dr. Shadan for your kindness and for your professionalism. Mocanu Mădălin Constantin and his family

Fantastic experience: Very nice and friendly staff. They explain me everything and they was very gentle. The lady doctor was proffesional and she make me and my little one feeling very confortable. Well done guys! Very happy I m register at your clinic!!! Roxana

Fantastic experience: Wonderfully experience. Took my asd son for teeth extraction. Dentist Sena and nurse Amrit dealt with him very professionally. They had lot of patience as my 6 years old son would literally refuse throughout the whole process at first however after so many stickers and convincing him to do the treatment i.e extraction he would agree in every step. The whole procedure took 2 hours as my son is very difficult to deal with but hats off to Sena. Highest regards to them and highly recommend the practice.

Fantastic experience: Lovely dentist Sena and Armit were lovely with my child. Highly recommend

Fantastic experience: Service given by Sena the Clinician and Nurse Amrit are wonderful and very comfortable with everything ❤️

Fantastic experience: Wonderful experience. Sena explained in great detail what was going on in my mouth.You could not have asked for

Fantastic experience: My son just visited for his routine dental appointment and was seen by very lovely dentist Sena and nurse Amrit. Very happy for the service they provided.

Fantastic experience: All services and facilities are great.

Fantastic experience: I can't recommend Dr. Sena enough! She’s not only incredibly skilled and gentle, but also genuinely caring and attentive

Fantastic experience: Very Happy with the service. Friendly staff. Gentle and kind especially with children.

Negative experience: I called this clinic to make an appointment, but unfortunately had a very disappointing experience. The person I spoke with was unhelpful, gave me no clear information, and simply referred me to another clinic without explaining why. I was left confused and frustrated, especially since I expected better support from a healthcare provider. I hope the clinic improves its customer service and communication — patients deserve to be treated with more care and respect.

Negative experience: I had an appointment at the shirley practice. I felt like i was put in a corner of the waiting room and other people were coming in and being seen. I put up with screaming and unruly children and nothing was said to the parents. The receptionists did not apologise or update me on my appointment. I waited over an hour, and then walked out. It was absolutely disguting.

Fantastic experience: Had a filling, and had a great experience

Fantastic experience: Excellent Service , Happy with the Team

Fantastic experience: Good and Excellent Service

Fantastic experience: No one answering phone yet your number one in the queue

Fantastic experience: Friendly and efficient would reccomend

Fantastic experience: Amazing reception, great Dentist always happy I left very happy great job well done guys

Negative experience: Such a ramshackle dentist, tried to push me to paying private fees even though it’s an NHS dentist. They said the private treatment was “more suitable for me”. Then went to leave and there was a lot of confusion about how much I pay and when I can pay it which was very annoying. Would not recommend, not surprised this was the only dentist taking new patients.

Fantastic experience: Very good dentist. They are very friendly, and they show great patience and empathy to those who are nervous or struggling. Nice people.

Negative experience: Have tried and tried to make an appointment about my new dentures not fitting. Constantly telling me I have a bad line but I've been using my phone all day without a problem they Constantly put the phone down they don't speak clearly and the wait time is horrendous for them to answer I was number 1 in cue and they hung up as soon as I got through. Once dentures are sorted I'm done with this dentist

Fantastic experience: Really happy with my check up and teeth cleaning :)

Fantastic experience: I had a great experience getting a tooth filling. The procedure was quick and painless, and the staff were friendly. I'm really happy with the results and would highly recommend their services!

Fantastic experience: From the moment I walked in, I knew I was in good hands with this Dentist. is incredibly skilled, kind, and patient. She made sure I felt zero discomfort during my filling, and the results were perfect. The entire team is professional and caring—definitely my go-to dental clinic now!

Negative experience: If I could give this dentist zero stars, I would. I went in for a routine filling and left with a serious injury — a drill punctured my tongue. I was not offered an apology, acknowledgment, or proper aftercare. I made it clear I was nervous. The dentist insisted on starting without an anesthetic, and within seconds, the drill went through my tongue — not my tooth. I began bleeding heavily and felt faint while the dentist and assistant panicked. Instead of taking responsibility, they implied it was my fault — which it absolutely was not. I left in tears, bleeding, and had to be taken to A&E by colleagues. I was not advised to seek medical attention by the clinic. I later received a casual call asking me to return in two weeks — still no apology, no concern, and no reassurance. I’ve missed work, experienced serious pain, and this has impacted my mental health. I’ve never been more afraid to go back to a dentist. I’ve submitted a formal complaint and will be reporting this to the General Dental Council and Care Quality Commission. This practice has shown a complete lack of responsibility and care. Please do not go here — for your own safety and mental and physical wellbeing.

Fantastic experience: Sena and Nasrin are very nice kind people. The service provided was five star. Many thanks for all your help. Stuart Ryan.

Fantastic experience: I accidentally went to the wrong dentist but they were able to fit me in to an appointment. The service from all staff was fantastic. The dentist I saw introduced herself and she was really warm and friendly and put me at ease. She explained everything I needed to do in follow up appointments and gave me the different options. The receptionist was then able to book both my follow up sessions to fit around my time. I was really pleased with the service and I’m very glad I joined this dentist. They are quick and efficient.

Fantastic experience: Good as always, no problems.

Fantastic experience: Good staff good management nice atmosphere

Fantastic experience: Helpful staff, good information given about my tooth health with good treatment plan suggested. Thanks!

Positive experience: Great service and friendly communicative staff

Negative experience: I wish I had read the reviews before registering to this dental clinic. I have only one thing to stay. SAVE YOUR TIME & MONEY. Find a better clinic. The customer service is appalling and inexistent. The staff is more interested in chatting to each other than answering basic questions.They seem clueless about everything. They cant speak basic English, mind you, english is not my first language either, but good lord, if you're going to be a receptionist, find someone who can actually talk to customers. I paid for a band 1 treatment after reading what it covers (scaling and polishing), and they DID NOT deliver, when I asked them why I didn't get the service I just paid for. They looked at each other and shrugged and asked me to pay £75 more to get it done. They NEVER pick up the phone. You have to basically physically walk in the clinic to book an appointment. The room is dirty, the tools they are using are questionable, because everything looks dirty. How on earth did these people get a licence to operate is mind-boggling. The dentist could be the only good thing going on there but he is never there, and he is not enough to keep this sinking ship afloat. 1/10 score.

Fantastic experience: staffs very friendly and professional, reasonable prices for the great experience.

Negative experience: very unfriendly and incompetent receptionists. next visit cancelled only after arrival.

Fantastic experience: Sam is the best dentist i have ever had, all the staff make this experience pleasant and he is the best!

Fantastic experience: The staff were friendly and professional. The care I received was excellent and the appointment process was smooth.

Negative experience: My grandmother had just come out of hospital and needed help fixing her dentures. When we arrived for her 12:00 PM appointment, we got a call asking where we were. We explained that we were outside and were getting her in slowly due to her limited mobility. The receptionist then came outside, visibly annoyed, and questioned why we hadn’t arrived earlier knowing my grandmother’s condition. This was insensitive and unhelpful. The building was not wheelchair accessible, so my grandmother struggled with the stairs while the receptionist stood watching without offering any help. She eventually had to sit on the step, unable to continue. My grandmother was made to feel like an inconvenience, which is completely unacceptable. Thankfully, the dentist showed kindness and did the appointment outside despite the receptionist's clear disapproval. I would strongly advise others not to take elderly or vulnerable relatives here, as the staff showed no compassion or understanding when it was needed most.

Fantastic experience: Very good experience, very quick and efficient, get the appoint next day and the filling done on Sunday!

Positive experience: Lovely dentist never had a problem :)

Fantastic experience: I recently visited south cliff dental practice and had a wonderful experience from start to finish. The staff was incredibly friendly and welcoming, making me feel at ease as soon as I walked in. The dental hygienist was professional and thorough during my cleaning, taking the time to explain everything she was doing.Best practice

Fantastic experience: I have visited this practice many time , the dentists are very and helpful. Not only the dentist reception and the management is very nice.

Positive experience: Good work with professional staff. Now answering the call and improving in that matter now.

Fantastic experience: Good reception nicely explaning and good hygienist

Fantastic experience: Good team and nice dentist and good Staff

Fantastic experience: I visited this dental practice and the manager and other staff are very nice and cooperative. Overall I had a very good experience. Highly recommend, must visit once

Fantastic experience: I have had an exam and fillings today with Shadan she was very professional and took good care of my teeth, including a full exam and X-rays. I was very happy with my visit today.

Fantastic experience: "Excellent dental clinic with experienced doctors, advanced equipment, and a hygienic setup. The staff is caring, and treatments are smooth and pain-free. Highly recommended for all dental needs! Special thanks to garima shrivastav.

Fantastic experience: the services was amazing staff were bery supportive

Fantastic experience: It’s great treatment I was like service

Fantastic experience: This is one of the wonderful dental clinics with good treatment of teeths.

Negative experience: EVERYONE with issues FOLLOW PROCESS BELOW: Contact the General Dental Council (GDC) If you have safety concerns about a dentist or practice, you can contact the GDC. Contact the Care Quality Commission (CQC) If you think the care provided at the practice could be a risk to other patients, you can contact the CQC. NOTHING will change otherwise.

Fantastic experience: Good service and good management. Nice staff

Fantastic experience: The dentist were so good and friendly. I love hiw they treat, service extremely good

Fantastic experience: The detist were so friendly and understanding. The infrastructure was very good

Fantastic experience: The staff was amazing and supportive. Specially the dentist serevices were above the level.

Fantastic experience: Good behaviour of doctors and other staffs

Fantastic experience: Your dental service is excellent the staff is collapse and corporative

Fantastic experience: Very good dental service with better guide

Fantastic experience: The staff was really good and friendly. The dental service was excellent.

Fantastic experience: Excellent service! Friendly staff, clean clinic, and a skilled dentist.

Fantastic experience: Excellent experience very helpful best hospitality

Negative experience: I had extraction of my tooth, bit of tooth was left as he couldn't take it off. Been told its OK it will pop out on his own.After taking antibiotics and whait few months start get worst ,after visit been told to whait again that it will heal. After nearly 10 months half of my face is in pain, it's not heal and it's still open after extraction. The pain goes to my eye and ear, my gum swells. And they don't care about still need to whait for visit and its hard to.find now dentist surgery to fix that

Negative experience: I joined this NHS dentist due to lack of other options following the pandemic, and can now see why they were the only clinic accepting patients. The service is truly terrible, and the receptionists have zero customer service skills both in person and over the phone. I was also messed about numerous times with appointments, as was told 15 minutes before one of my appointments the dentist wasn't actually even in that day......my appointment was at 2pm so surely they could have told me first thing to save me working around it and also driving into town!! The lady on the phone didn't even say sorry or admit any mistake, just wanted to rebook it in. Be wary of what they recommend as well, as I was told I needed a simple filling which should have been in Band 2, but when I went to pay they said it was in fact band 3 which then cost me well over £300!! This was not explained to me in any way, and the receptionist just looked through me and handed me the card machine!! Get the feeling I was overcharged and they just wanted more money. The only positive I have is the dentist himself, as he was very personable and nice to talk to, but not enough to keep me at this clinic and safe to say I will be never going back. If you have the chance to look at other NHS dentists, assuming they are accepting new patients, please make sure you do so.

Negative experience: I have suffered extreme dental pain. I've been calling this practice for the last two days. They refuse to pick up the phone. The first day I was on the phone for two hours. On the second day I was told I was in "first" place after the first hour. The phone kept me holding for over 2 hours and 15 minutes before I gave up. See below:

Fantastic experience: I am so happy my teeth felt so clean , I loved it , will definitely return <3 efficient staff and highly recommended

Fantastic experience: Neat, to the point and polite service for my teeth cleaning and polishing. Thank you.

Fantastic experience: Good experience nice management and good dentist. Good to visit this practice

Fantastic experience: It's a good clinic for dental treatment. I appreciate the doctor and staff's kind support and handling manner.

Fantastic experience: I couldn't be happier with my experience! The staff were incredibly friendly and welcoming from the moment I walked in. The clinic itself is clean, modern, and very comfortable. I was impressed with how efficient the whole process was, and I didn't have to wait long at all.

Fantastic experience: Nice gesture I have received and gud service

Fantastic experience: The staff is friendly, professional, and truly cares about patient comfort. The dentists are highly skilled and take the time to explain procedures thoroughly. One thing I really appreciate is their excellent time management—appointments start on time, and the process is efficient without feeling rushed. Highly recommend for anyone looking for quality dental care.

Fantastic experience: Good experience, Good management and staff. Highly recommended to for dental

Fantastic experience: "I was very distressed due to toothache for several days... but after getting treatment here, I'm feeling a lot of relief."

Negative experience: I came for a visit that didn't happen because my dentist is no longer working on Monday. No one informed me. 2 days earlier I got a text message and an email that I had a dentist appointment.

Fantastic experience: Excellent service and they provide gud hospitality having a great day with them

Negative experience: Waiting on the phone within hours. Took me out of hours and still kept me on hold telling me receptionist is busy. Then checked in noinw to find they're closed. What sort of a service are they offering?

Fantastic experience: I have had an exam and fillings today with Linsu, she was very professional and took good care of my teeth, including a full exam and X-rays. I was very happy with my visit today.

Fantastic experience: “Excellent reception team – friendly, professional, and always welcoming. They make every visit smooth and stress-free!”

Fantastic experience: Southcliff Dental Practice is truly a gem! The staff is friendly and welcoming, making every visit comfortable. Their commitment to patient care and the latest dental techniques is impressive. It’s clear they prioritize both health and a positive experience. I highly recommend them for anyone looking for quality dental care!

Fantastic experience: Thank you for helping me, cured my teeth pain. In starting it was bit busy but by Professional and Friendly Staff, help me for my teeth treatment. "This is a great place to go take care of your teeth. The team was very professional examining and providing with solutions by priority. Last time I did my teeth treatment from India and it’s first time dental experience in UK. It was great, special thanks to Amrit for recommending this clinic.

Fantastic experience: I visited the clinic the other morning and was in a lot of pain I requested the manager to help me through this , and she took the matter in her hands, I WAS REALLY touched for suchhha quick service, the dentists gave me topnotch advice, instantly made the referral and prescribed antibiotics .

Fantastic experience: Very efficient service, the staff is very nice and warm

Negative experience: The Receptionists do not know what they are doing. I was waiting at the desk to even be acknowledged whilst the lady behind the desk was more interested in watching the slowest woman ever fill in a registration form. Why not ask her to complete whilst she got on with what she is supposed to be doing? It meant I was late for my appointment and the Dentist wasn't keen to carry out my treatment?!!

Negative experience: Sam is brilliant but having to wait over 2 hrs to answer there phone is not good service at all

Fantastic experience: Very happy with the treatment and staff are really good. I really appreciate

Negative experience: Hygienist did not clean my teeth properly, I will have to book and pay again somewhere else for someone’s incomplete dental treatment. Receptionists are also very unprofessional.

Negative experience: Don’t every answer the phone tooth infections spreading and no help from them I’ve called 16x over past week and no reply DO NOT GO HERE

Negative experience: Waited over 45 minutes on the phone. In that time I went from place 4 to place 2. Unbelievable that it takes them 45 minutes to get through 2 calls. How can I evaluate the service if I can't even access it? This was in the afternoon when you would think their lines would be less busy and wasn't during lunch time when they are closed.

Negative experience: Is the receptionist aware that part of their job is to actually pick up the phone?! It’s not decoration honey..

Negative experience: Really awful dental practice. Dentist was helpful and polite but receptionist was rude and late. The reception phone is silenced so that you can’t hear it ring & myself and my partner watched as she ignored the phone and browsed on her mobile! This explains all the negative reviews about the phone never being answered.

Negative experience: Absolutely RIDICULOUS waiting time to get through over the phone. I was waiting 3 hours and I was 5th in queue only. I honestly can't believe receptionists are so busy to answer 5 calls within three hours. And I'm still on a line, who knows if they will pick up a phone at all ‍♀️ DISAPPOINTED

Negative experience: Forever putting on you hold for hours …:( “We are currently busy at this time….” Always!!!! No one would answering the phone call. ‍ Shouldn’t have at STAR at all !!!

Negative experience: On hold for 2h40. Was number 1 in the queue for over an hour, then was told to leave a message and hang up. I was calling because they screwed up my referral and sent me to a hospital that doesn't accept dental issues. They saw me last month, looked at me for 30 seconds and told me my wisdom tooth was not infected, despite constant pain. I then went to another dentist to get it removed, and was put on antibiotics for a major infection. This place is a joke do not go herr

Fantastic experience: I can honestly said ,very professional and really helpful Dental clinic. I'm very happy and highly recommend.