St Albans Dental Clinic

Negative experience: The woman at reception who was big built was appallingly rude — loud, abrasive, and completely unfit for a front-desk role. Her attitude was unprofessional to the point of being offensive, and her behaviour carried clear racist undertones. She outright refused to book the appointment, which is literally her job. Someone with such hostility and lack of basic respect should not be working in a position that requires interacting with people. I wanted. The blonde soft spoken lady who normally serves is much better

Fantastic experience: Speedy and professional service. The dentist took the time to talk me through the options and explained terminology.

Fantastic experience: This posting on behalf of my wife, Ann, who was met by helpful friendly and considerate staff, as were the the dentist and support team who were also prompt, efficient and made her feel at ease.

Fantastic experience: Reassuring and procedures clearly explained. All staff at Colloseum Dental practice are helpful, welcoming and made me feel comfortable so that I understood procedures carried out.

Fantastic experience: Reception very busy but also friendly. The dentist is quick and efficient and gives clear explanations, even if it is not what I want to hear. I have been going to this Practice for 57 years and that must tell you something!

Fantastic experience: SERVICE FROM RECEPTIONIST AND DENTIST AS ALWAYS WAS PERFECT AND COULD NOT BE IMPROVED. VERY HAPPY

Fantastic experience: The hygienist was very knowledgeable, friendly and gentle. This was the best experience I have had at a hygienist appointment.

Fantastic experience: Had the best dentist. Very calm,good, and respectful..

Fantastic experience: Daniel was very professional and explained everything re my treatment, he also understood trauma=phobia which was so helpful. Having not seen a dentist for too long, it was refreshing. Lizzy the receptionist was a delight.

Fantastic experience: Whole experience was superb, from the ladies at reception, so polite and courteous, to Luke and his assistant who were professional, thorough and explained the whole procedure.

Fantastic experience: Very warm friendly staff excellent service.

Fantastic experience: Lovely friendly reception team, and the loveliest dentist who helped calm my nerves

Fantastic experience: A really lovely practice, I'm a nervous patient but they put you at ease and explain everything to you. The reception staff are also really warm and friendly would highly recommend

Negative experience: This dentist surgery hassled me saying I didn’t pay a bill, which I had on the same day, had two fillings they both fell out next day, now they have took me off there books stating I still haven’t paid although I showed them proof, worse treatment I have had in any industry. Had to put 1 star or I couldn’t write a review. No star really. Steer clear of this dentist

Negative experience: The reception team are very friendly and helpful. Unfortunately the new dentist is really rude. She told us off for changing dentists and said she doesn't want to see children at the weekend. The appointment was made for me by reception and I wasn't given a choice of dentist or told that she prefers not to see children at the weekend. Therefore, I suggested she raise this with her reception team but she continued to have a go at us. Always had a good experience with other dentists there though.

Fantastic experience: Hygienist is very patient and explained clearly on how to keep my teeth healthy moving forward.

Fantastic experience: Excellent reception team Booked in straight away Problem fixed and reasonable cost All in one day

Fantastic experience: Very good treatment thankyou

Fantastic experience: A great experience with a friendly, informative dentist and staff.

Fantastic experience: I would definitely recommend this dental practice Very friendly and professional service!!

Fantastic experience: I’ve just made an appointment as always, receptionist was polite and courteous and a pleasure to talk to Great team, thank you

Fantastic experience: I’ve always had a good experience at this practice. The receptionists are friendly, the dentists are very efficient, I’ve never encountered a high degree of pain when a procedure has been required, plus car parking has never been an issue. My dentist is extremely thorough and able to explain and advise especially well. She is receptive to any concerns I expressed and doesn’t inflict any discomfort on me.

Fantastic experience: Lovely kind and professional dentistry. Jessica always takes the trouble to clearly explain what is required and any available options

Fantastic experience: The staff are happy, friendly and extremely helpful. The hygienist informative and professional. The best dentist I have ever used. I would thoroughly recommend.

Fantastic experience: I have been a Customer of St.Albans Dental Clinic for some years now, the Receptionists are always professional, friendly and helpful. The work carried out by the Dentists and their Assistants has always been to a very high standard. My Rating:. 10/10,. Eugene

Fantastic experience: Both my wife and myself have been a patient of this dentist for a number of years. Always received excellent treatment.both for routine checkups and more urgent treatment. Would highly recommend.

Fantastic experience: Staff are friendly and professional. Dentist explained in detail the treatment I needed.

Fantastic experience: Very pleasant, knowledgeable and explained everything clearly.

Negative experience: Cancelled on the morning of my appointment and are very difficult to get ahold of to rebook. The online portal provides limited information and directs you to the phone line for all other enquiries. Cancellation on the morning of has happened on 2 separate occasions. On hold for over 30 minutes and decided it was faster to travel and talk to the reception in person. Once you see a dentist, they are very professional, friendly and provide a great service.

Fantastic experience: Clean environment, with friendly and efficient dentists and hygienists who I met with. They all made the visit pleasant and relaxed which can sometimes be difficult at a dentist

Negative experience: (Please read the full review.) Reason for one star review is simply because of the Receptionist working there. This happened just now by the way. 26th of March approximately 12:30pm. So I had received a text message telling me my scheduled appointment in early April has had to be postponed, and asked me to call the Dental clinic to reschedule. (12:47pm - Update, just got off the phone with the receptionist lmao, but will still be finishing this review.) Anyhow we called the clinic and explained the situation. The receptionist then went on to say, that it's not been cancelled, my dentist doesn't work on that day, so she just needs to put me in with another dentist. Meaning she hadn't done it yet. Meaning she forgot. Amazing. We then asked that the other dentist also be a male. The receptionist asked "why?". I told her it's for religious reasons and went on to ask why I need a reason? She responded with Oh so we can make a note of it. Load of rubbish. On their website it gives you the option to select a male or female dentist and guess what, it doesn't ask you to list a reason for your preference. I am sorry, but in a day and age where someone can say they identify as whatever they want without providing any reason as to why, I need to give a reason for my request of having a male dentist? Diabolical. Please hire a receptionist who isn't so rude and condescending in her mannerisms. I read a few reviews before writing this, and it's sad to see I'm not alone in this. Luckily I have to go to the clinic to drop something off and I'll be sure to ask for the practice manager, so I can file a complaint formally. Update: 2nd April 2025 I had a scheduled appointment today at the clinic. And to my surprise my wife was handing me the phone saying it's the Practice Manager. She saw my review of the place and it turns out my appointment today was with a female clinician. So the receptionist blatantly ignored my request, even after I gave a reason! My gosh I really hope I'm alone in such treatment. Anyway, the Practice Manager was lovely, changed my clinician to a male and booked me in for next week. I thought it was really nice and thought to update my review. I wanted to have wrote a separate review but I don't think it's possible. But yes, I was half asleep when I took the phone call, so wasn't able to thank the practice manager properly. Hence this update. As much as I really do appreciate the practice manager stepping in and sorting everything out, she shouldn't have had to. And it also does not change the fact that our first point of contact with the clinic is the same receptionist. Service today was definitely 5 star and had it been done due to an error or a mistake, I'd be happy. But it wasn't down to a mistake, it was because the current receptionist doesn't care about patients. Before this update, my review had one star. If all goes well at my next appointment I'll change my rating. How much I change really does depend on how it goes.

Fantastic experience: Very simple to book online, good customer services, great dentist!

Negative experience: I’m appalled at the receptionist cancelling my appointments and telling me I’ll have to apply as a new patient when they already have my records. I am an NHS patient and am disgusted that I’ve been asked to pay £90 for checking my teeth. Last time I came I had to have a route canal and a filling in the left both were left as the dentist had to go in leave. I’ve made several appointments only to have the receptionist put the phone down on me rudely. I’ve been trying to make an appointment for several months only to be treated very rudely by the receptionist telling my that I’d have to go and make an appointment in April which I did and she cancelled. Recently I have had four appointments cancelled down to her negligence. All I wanted was an appointment with last dentist I saw or any to follow up my progress. I wasn’t given an antibiotic either for the pain. I hope and pray that all the bad apples are fired from the surgery especially the receptionist. It’s the only surgery close to my home. I’m also disabled and can’t travel far. January February March April. I’ve made so many appointments only to be told that they’ve cancelled my appointment. I hope they go through the same treatment or worse. Especially in our holy month of Ramadhan she put the phone down on me while I was waiting hours for anyone to pick up wasting my bill. Totally disgusted by the receptionist who is doing a good job of loosing patients for the practice! Disgusting!!! From a long standing patient!

Fantastic experience: Fantastic. Dentist and all support staff amazing.

Negative experience: Moved here as I needed an NHS dentist. I can never get through to them on the phone! I've sent 3 emails, spacing over 3 months and I've not had a single reply! The dentist I did see was lovely. However, good luck trying to get through to them to actually get an appointment. I've now been trying to retrieve my dental records from them for 3 months so I can move to another practice, but I have had no luck! If it wasn't for the fact I'm not local I would drive down to get them - but there is also nowhere to park when you get there either

Fantastic experience: Clear explanation by Dentist Shilpa. Very patient. Suggested further treatment to keep teeth in good order

Fantastic experience: Since joining this dentist I have felt very relaxed having been nervous before and letting my dental needs go . Definitely recommend this company

Negative experience: I think your services are a disgrace I tried emailing countless times also calling and being hung up on after waiting for 2 hours Im shocked by this I would like to make a formal complaint Im going to change my dental practice shocking been with you for years

Fantastic experience: Extremely happy, and always have been, with this Dental Clinic. They always go the extra mile to make sure you have a good experience.

Fantastic experience: I saw Dr Luke Levy for multiple treatments including Invisalign, whitening and then Bonding. I am thrilled with the results he talked me through every step of the way and put me at ease…. Highly recommend! Everyone from the reception to the nurses were so kind and made it an enjoyable process

Fantastic experience: Nice receptionists, and dentist made me feel very comfortable.

Fantastic experience: Very polite staff made me feel at ease ,dentist was extremely helpful ,couldn’t ask for a better service

Negative experience: This is a scam they take on new nhs patients, but when you have an emergency they won't see you as an nhs patient. They will only see you as a private patient so you have to pay their extortionate private costs. They had someone available to see me but I could only see them if I paid up front. Do not bother registering with this surgery. They claim to open at 8am but don't try calling at that time as you just get a message saying the Surgery is closed.

Fantastic experience: Have been a patient of this dental practice for many years. Very good service right from the receptionists to the dentists. Would highly recommend them.

Fantastic experience: Very good and kind service from reception to dentist and assistant .

Fantastic experience: Staff very deaf aware made sure I can lip read face to face.

Fantastic experience: Friendly efficient staff with knowledge of my history. An altogether good experience.

Fantastic experience: Great reception staff, no pressure selling, quick appointments and lovely dentist staff.

Fantastic experience: The dentist and her assistant makes you feel at ease very happy with are dentist they have helped with my partner putting him at ease and with our son .

Fantastic experience: The receptionist was welcoming and the dentist was professional but friendly

Negative experience: The receptionist doesn't seem to care about your presence. She registers your name as soon as you arrive and is perfectly fine with you sitting there, showing little regard for your appointment time. I was seen by the hygienist 45 minutes after my scheduled appointment. Moreover, the hygienist was rude and questioned me in a manner reminiscent of a crime investigator interrogating a suspect on a TV show.

Fantastic experience: It was my first visit. I really don't like going to the dentist and had been a number of years since I last went to one. The dentist was friendly and made me feel at ease.

Negative experience: The receptionist’s behavior is exceptionally rude, and I’m astounded that she hasn’t been removed despite numerous negative reviews.

Negative experience: Very Rude and arrogant reciptionist spoke in patronising manner brings the surgery down. And when I asked for her name to make a complaint she outright refused and tried to switch it around on me, saying I was shouting and threatening. service was a zero poor Surgery be warned I have read the other reviews it seems to be the reciptionist.

Fantastic experience: The receptionist is amazing, the nurse is so warm and kind. Dr Sesserman is the best in the business. She’s so kind, friendly and knowledgeable.

Fantastic experience: Jessica and Jasmin are always really lovely and friendly. They always remember details of stories from my last visit and make sure to ask me about them. They also did a really good job treating my root canal over the last 5 months. Nothing but great experiences at this dental practice, the best I’ve been to ☺️

Negative experience: Rude, condescending receptionist (blonde, fake eyelashes) Cannot stand her. It’s a shame because the dentists and others are okay but she makes the experience unpleasant

Fantastic experience: Dentist put me at ease. Saw me within 2 hours of calling to say I was in pain! And then followed up with a call the following day. Really recommend this surgery from someone who is not a fan of going to the dentist!

Fantastic experience: My overall first visit was extremely positive, I’m glad I changed surgery as to this one

Positive experience: Prompt appointment availability, friendly staff & clear communication.

Negative experience: Receptionists never answer the phones. I’ve waited in the number 1 position for over 1.5 hours. So unprofessional! And they are very unhelpful. All I hear is “there are no appointments available”. Ridiculous!!!!!!

Fantastic experience: Lovely dentist and sufficient reception. I no longer dread my dental appointments!

Fantastic experience: Friendly team. Concerned dentist. Great communication from all. Very patient and respectful

Fantastic experience: All staff very friendly and understanding, never wait too long, highly recommend.

Fantastic experience: The lady dentist Shila was very good. She explained everything very clearly. Thank you very much.

Fantastic experience: First time visiting as a patient and the reception staff were so friendly and helpful. Makes such a difference when you get that as your first port of call.

Fantastic experience: Luke and Ayesha were extremely professional and kind throughout. They put me at ease and explained my treatment plan well.

Fantastic experience: The receptionist was lovely, the dentist was kind and considerate as I have a phobia of dentists and it was an emergency appointment, he explained what he would do and explained my treatment. I believe his name was Luke. Thank you

Fantastic experience: This is a slick, friendly team. Great communication and advice from start to finish.

Fantastic experience: Dentists are amazing at this surgery. Very friendly & knowledgeable. Seem to genuinely care, unlike other dentists in the area - whom seem more concerned about getting money out of you. Would recommend especially as they’re currently taking on NHS patients.

Negative experience: A very good dentist but shocking receptionist and administrative skills. I called to rearrange an appointment for my mother and myself, to get a text the next day asking me to call if I wasn't able to make the original appointment. I called again to say I'd rearranged this appointment to find out it hadn't been changed. The lady I spoke with changed it and assured me it was made for a Saturday at 3pm. I then received a text the next day saying I'd missed my original appointment and to call again to re-arrange. I called back to say I'd had the Saturday appointment and wasn't sure why I received the text - to find I'd not been booked in again - but this lady explained if I show up at 2:45 she would be sure I was seen for all the hassle I'd been through. The Friday before my appointment, I received a call to confirm I would be attending my appointment for 1:30pm that Saturday! When I explained it might be difficult for me to make that time the lady asked I just give them suitable notice if I couldn't make it, because the 2:45pm slot was no longer available. I called an hour and a half before on the Saturday to state I couldn't make it, just to have a rude lady tell me off for how busy they can get on Saturdays and how it was my fault a man who'd just called in with pain, couldn't get booked in that day! SHOCKING customer service and an absolute nightmare to book in.

Fantastic experience: From reception to treatment everyone was friendly and everything was explained clearly.

Fantastic experience: Pleasantly surprised at receiving a good service and extremely helpful, top customer care, highly recommend this dentist, helped me out, at no cost.

Fantastic experience: Dentist was kind and clearly communicated. Seemed interested in my dental health and wasn't judging! Felt like they genuinely cared.

Fantastic experience: Friendly and understanding reception a very comfortable and clean waiting area and excellent doctors.

Fantastic experience: Excelente service! Specially from Lizzie in Reception which was really nice and helpful. Will become my regular dentist from now on!

Fantastic experience: Very friendly made me feel comfortable

Fantastic experience: Luke is a top dentist, he was so considerate so polite, so calming. Him and his team are amazing. I can not think Luke enough, I had a year and a half wait at other highly reccomended dentists, Luke listened to me so carefully and made all the right steps to getting me the help I was desperate for, and within weeks I am finally feeling back to normal. It makes such a difference if you have a good dentist and believe me Luke is one of the best, it is not just a job for him, he really does make a difference.

Fantastic experience: The dentist understood my anxiety and took time and care throughout my visit to ensure I was as comfortable as I could be.

Fantastic experience: All staff from reception, dental nurses & dentist are always helpful & friendly.

Fantastic experience: All the staff are helpful and friendly and Luke is a great dentist

Fantastic experience: This is a great, friendly, highly professional and competent Dental Practice. If you are in need of any dental care I would recommend you contact them and book a slot - definitely worth a 5 star rating.

Negative experience: Got given an appointment for 6 weeks. Once the day had come a few hours before my booking it had been rescheduled without permission to an earlier time which I couldn’t attend. I’d come to work early just to leave early and get to that appointment. Now it’s rebooked for another 5 weeks time, sick show

Fantastic experience: Very friendly and efficient receptionists and skilled dentists. I had a broken tooth and it was “fixed” on a semi-permanent basis during my first (for this) visit ahead of going on holiday.

Fantastic experience: Lovely practice. Kind reception team who try their utmost to put customers first. Warm, welcoming, reassuring and professional dentist

Fantastic experience: The dentist was brilliant, very understanding and caring, so happy I joined

Fantastic experience: Luke is a fantastic dentist! Both Luke and his wonderful assistant Dinah made me feel at ease and comfortable as a nervous patient, talked me through each step of the treatment and reassured me throughout. I was very happy with the results and would highly reccomend Luke and this dentistry practice. The receptionist was also very helpful and friendly!

Fantastic experience: There was no waiting around when I arrived, I spoke to the receptionist, sat down and was almost immediately called up for my appointment. My dentist was friendly and non-judgemental, very quick and clear on communication. Received a prescription and then was able to book my next appointment at the reception. I've had some bad dentist experiences in the past so this was definitely a vast improvement.

Fantastic experience: This was my first appointment with St Albans dental clinic and found them most professional in every aspect!

Fantastic experience: Had a pretty good experience here, the place is small but really nice people there.

Fantastic experience: Luke is a very understanding dentist who takes his time to explain the treatment both before and during the visit. As a very nervous patient, I find his manner very reassuring.

Fantastic experience: My dentist was excellent , very happy with the work he did on my teeth. Friendly and helpful and made me feel at ease & valued

Fantastic experience: First appointment here went very well & on time. Staff where friendly, helpfull & polite. Would recommend to anyone looking for a practice that takes on NHS patients now.

Fantastic experience: Reception, dentist, hygienist all equally good - as always. And ran to schedule which is always good.

Fantastic experience: I have been having treatment here now for the past year and have been very satisfied with the results. I’d like to thank my dentist Luke Levi for everything done so far and would fully recommend to my friends for excellent service from reception to the dentist s themselves Very happy

Fantastic experience: Friendly practice. Dr Alexandra is excellent, she has a fantastic patient manner - explaining her clinical findings to me clearly after performing a thorough assessment. Further to this, she outlined the proposed management options in a way that was easy to understand. I highly recommend.

Fantastic experience: Hassle free urgent appointment. Friendly staff. Fast and efficient Dentist.

Fantastic experience: Overall fantastic service by everyone from reception to the dentist and treatment ... Marvellous....

Fantastic experience: I just want to say a massive ThankYOU to Dr Levi and the amazing lady (receptionist). You both were so good with my son who is Autistic, the lively lady calmed Idris down when he was screaming in discomfort. Dr levi reffered by son, before i even left the room, he was very efficient, and such a kind man. My son was seen within 2 days! Thank you!

Fantastic experience: Really good friendly surgery This was the first time I saw this particular dentist.. but wouldn't have known... Excellent