South Cliff Dental Group, Bewbush

Positive experience: Good service n good staff

Fantastic experience: The dentist named Aymen is without a doubt, the best dentist I have been to . Aymen is so caring, thoughtful, and most importantly, is a fantastic dentist. I have a fear of dentists, but Aymen gave me confidence and I can highly recommend her as a dentist

Negative experience: AVOID this practice, I have been a patient of this practice for 20 years and have always been very happy with practice but in the last couple of years when South Cliff took the practice over it has rapidly gone down hill, the service we have received has been terrible, they never answer the phone or email, all the best dentists have left and so am I

Negative experience: I would give them a zero, Don’t bother with this company, absolutely terrible, just had a hygienist appointment, what an absolute rip off, I was charged £75 went 4 months before it was only £46, how can it go up so much, we pay a month fee for poor service, avoid this practice, they are putting up fake good reviews, we are now cancelling our subscription as the best dentist is leaving, please don’t join

Fantastic experience: Hina Waqar is an excellent Dentist. Very reassuring and Always helpful.

Negative experience: had came in for my appointment and the dentist left on an emergency. Too fully booked. Reception staff rude. Place is empty, need to be organised with more dentists.

Negative experience: Standards continue to plummet with every visit and since being taken over. 99% staff turnover every 6 months it seems and it's strictly about profit now. Used to be the best but now I'm looking elsewhere.

Fantastic experience: I went to Bewbush dental practice for a filling substitution as the previous had broken off. Bristi was my clinician and the nurse’s name was Rashmi, they were really nice and offered really good advice going into detail on the differences between the two filling types. Bristi was specially attentive and really seemed to know what she was doing. Thanks to both of them I was able to have a really nice treatment I wasn’t able to find anywhere else. I will be moving soon so I probably won’t have the opportunity to come again but I would strongly recommend this dental practice to anyone.

Negative experience: Avoid this dental practice! My tooth extraction and x-ray referrals were ignored for nearly 5 months despite my repeated contact and even visiting in person to complain. No calls were returned, and I was given misinformation throughout. I recently registered with another local NHS dentist, and they issued the referral within 24 hours! That's how it should be done! The Bewbush Dental Clinic has a terrible reputation locally — even other clinics are aware of their patient complaints and poor practices. Do not waste your time here, honestly.

Fantastic experience: Absolutely lovely dental practice! I phoned in the morning and the exceptional reception team managed to offer me a same-day consultation. Everything was handled so smoothly and professionally. My dental scale and polish were completed over just two back-to-back appointments, which was incredibly convenient. The whole team made the experience comfortable and pleasant.

Negative experience: Sadly this dental practice has gone from being one of the best to one of the worst. My toddlers dental appointments have been cancelled at least four times. The most recent time there was no alternative date offered! Luckily she doesn’t have any dental issues. We don’t live in Crawley and stayed with Bewbush as it was SO good before! We have moved to Holbrook in Horsham and we’ve had a fantastic experience! P.S I want to add over the years Coney had been extremely kind to my very introverted mother and had at one time checked on her to make sure she got home safely. She had really gone above and beyond the call of duty. The reception team in those days were the best! It was a really special team. Such a shame those days have gone!

Negative experience: Accused me of not paying for a treatment I had over a year ago, and wouldn't allow me to make an appointment until I proved I paid, or paid again. I proved I paid... but the attitude was like they were doing me a favour and I feel this was their own mistake they had no interest in fixing themselves or apologising for. I wouldn't suffer their service if NHS dentists weren't so hard to get. UPDATE had my appointment, and was asked to YET AGAIN prove I'd paid when I went in! The poor lady on the desk looked embarrassed while the terrible manager who should've dealt with this sat sheepishly behind her saying nothing. Joke!

Negative experience: Over the last year this practice has gone from bad to worst. Patient neglect is at a high, allowing patients to wait an unacceptable length of time between required appointments, leaving patients in pain and refusing treatment. Staff have no understanding and are not accommodating. Dentists at this practice are CHOOSING who they wish to treat, and when, resulting NHS patients unable to be seen. The obscene amount of practice managers this practice has gone through in the past 2 years is an indication of negative and poor dental surgery.

Negative experience: I booked an appointment to have a tooth looked at, but when I turned up I was seen by a dental therapist who told me she could only do a check up and not treat my condition, as it would need to be a dentist. She said I should have mentioned the problem when booking. I explained that I had mentioned it to the receptionist when booking, and I was taken back to reception. The therapist explained my condition at reception, and that I was in a lot of pain. I was then offered an appointment in September. We will be registering with a new dentist, as the whole set up is appalling.

Negative experience: This used to be the best Dentist in Crawley

Negative experience: I booked my son into nursery for 4 hours, had to have 2 braces removed by my orthodontist before my treatment and got to the practice to be told my dentist wasn't there l!! No call no email or text to tell me they couldn't see me. Meant to be having a tooth extraction and filling. The staff just said oh they tried to call you Friday. They didn't So unprofessional!!!

Negative experience: Waited 30 minutes to be told my appointment was cancelled. I was the first appointment of the day. Dental staff were milling around on their phones, having arrived literally at opening time! Reception staff were very pleasant and helpful, but I wouldn’t recommend this dentist if you want a timely appointment!

Negative experience: Terrible service and changes appointment dates

Negative experience: Terrible service and switching appointment dates

Negative experience: Absolutely terrible dentist clinic. Constant phone issues, constantly staff leaving. Would give zero stars if i could. Misdiagnosed here, leading to further issues. No one picks up the phone, they don’t check voicemails. They will constantly cancel your appointments last minute then offer another one over a month later. I got a taxi for an appointment at 10am in the morning and arrived to be told that they can’t do my appointment, yet no one had the decency to call me to tell me. I’ve stopped bothering with them for peace of mind. I will be complaining to the DCS AND ICB. This isn’t how a dentists should be run. Do yourself a huge favour and find somewhere else, anywhere else.

Fantastic experience: I just registered with this practice and have nothing but praise. Bristi was my dentist and she was wonderful. Very empathetic and kind, talked me through the processes and kept me at ease. The ladies at reception are also really friendly. I was called up before my appointments to confirm I was still attending and got a text confirmation. If I could give more stars I would. ⭐⭐⭐⭐⭐

Negative experience: Cony is a fantastic dentist and my daughter thinks she is great but like many of the recent reviews, this place has gone down hill over the past year. It would be nice if my daughter could actually see Cony but for the last 3 booked appointments they have just cancelled the day before without as much as a call or reason. It is now getting beyond a joke

Negative experience: I have been using this dental practice for a few decades now and since South cliff took it over it has been a shambles. The only five star feature is Cony, a brilliant and dedicated dentist in that building who is the only one embarrassed and apologetic. Try getting anyone to answer the phone. Bookings made and cancelled. Angry customers berating beleaguered staff. Equipment breaking down, this week the X Ray machine, the other week the compressor. Revolving door of staff turnover. Shabby and detiorating equipment. Long waiting as it seems patient overload. You can't have a hygienist before your dental appointment now as the hygienists only work next weekend. What an absolute mess. Get your act together Southcliff. If you lose Cony you'll lose me.

Negative experience: I have been going to Bewbush dentist for many years as a privet patient and was very happy with them. Cony is an excellent dentist and couldn’t recommend her more. But in the last 2 years they have been terrible. Never answer the phone or Emails. I now can’t have a check up and hygiene clean on the same day. I am still waiting for a refund after they took money from my account for no reason for nearly a month. I have sent dozens of email and calls. Unprofessional and disappointing company. I will be looking for a new dentist.

Negative experience: Appalling service. The practice NEVER answers the phone despite dozens of calls across multiples days. They also NEVER respond to or acknowledge emails. A total failure in terms of a healthcare provider. I'm amazed the GDC hasn't stepped in yet.

Negative experience: This dentist is a complete joke since south cliff took over the receptionists are extremely rude change ur appointments with out telling you then call you a liar...many times in last few weeks have witness staff not turning up and manager just walking out, plenty of patients left waiting or walking out.something that normally takes a month or so has taken nearly 6 months and no end in sight as my appointment just keeps getting changed wouldn't normally mind but have paid up in full...don't use this dentist!

Negative experience: My wife Spoke to ‘Dora’ on the phone last week to book an appointment for me. My wife explained that I will need an appointment for the week following this one, as we will be away on holiday; this was agreed and an appointment was supposed to be scheduled for the 14th of April. Upon checking my emails for the details of the appointment, the appointment had been booked for the 14th of May. After just calling the practice, in the presence of my wife, Dora denied that this was discussed on the phone and alleged that she had explained to my wife that Cony was on annual leave and could not get an appointment until May. My wife had no knowledge of any annual leave whatsoever. I think my wife would have recalled if this was the case, as I have been in gradually worsening pain since last week and have been desperate for the earliest appointment. To learn this, I cannot for the life of me understand what it is we are paying for; it certainly isn’t great customer service.

Negative experience: The place is awful. It stinks. They never answer their phone calls. They never on time always dirty filthy smelly place. Do not use it. Take your own tooth out. Forget using this lot

Fantastic experience: I attend the dental clinic at this practice and am very satisfied with the care I receive from Cony however the hygiene clinic is a shambles i had an appointment on the 23rd of March 2025 and was greeted very warmly by the receptionist unfortunately he then went on to clean out the rubbish from the toilets and also acted as the hygienists nurse !!!! The whole experience at the hygiene clinic was awful and my teeth are still highly sensitive to hot and cold

Fantastic experience: It was a pleasure to meet dr. Cony who is an amazing dentist, she knows what’s the best for the patient. Also I would like to thank Dora from reception who was informed me and help me with the appointments.

Fantastic experience: Cony is brilliant!!!

Negative experience: Since the new owners have taken over they never answer the phone

Negative experience: Absolutely awful practice- really gone downhill! Cannot get through on the phone. All 'staff' in their own grubby clothes not wearing gloves or scrubs. So unhygienic! Dirty waiting area too, dusty. Receptionist changes all the time and always 'new' so doesn't know what they are doing or sometimes no receptionist at all! It needs sorting out ASAP.

Negative experience: Sadly I have to agree with previous posts. I have been a patient here for over 30 years and now am looking to move. I pay my monthly fee and cannot get through to make n appointment, even after leaving 5 messages, following a message from the practice asking me to make one. I have been waiting for nearly a year to sort out this particular issue. So unprofessional

Fantastic experience: Where do I begin with my experience with this dental surgery, I am not a good patient I find it very hard not to panic and feel anxious, Cony really is the most amazing dentist, calm, compassionate and above all brilliant at dentistry. Never will you be over subscribed/treated. I travel from Brighton to see Cony and it’s worth every mile. My daughter is in the early stages of Invisalign and the care and expertise involved in this wonderful treatment is amazing. Thank you Cony, we are life long patients x

Negative experience: The actual dentists are great but trying to get through to reception is awful. This is the second time for trying over 5 days to speak to someone. If I were you look elsewhere.

Negative experience: This dental practice is a joke. If you are lucky enough the get through to them on the phone to make appointment then great, they wont be there for it!! 1st time we were actually sat in the waiting room and the dentist went home and forgot us. Now here we are 6 months later and its just shut, no answer no reason. Just no one here. So no appointment again.

Negative experience: Huge disappointment! Very unprofessional. Mom’s appointment has been cancelled 10 min prior the appointment first time and second time we had to wait 1.5 hours due to stuff being late. No appology, nothing. But of course we had been charge for all in advance.

Negative experience: Had another appointment cancel3d because the dentist chair broke down.. cannot get an appointment for another month. It was worse, last time it got cancelled for the same reason I had to wait 6 months for another appointment. Update: 3rd appointment cancelled not bothering again

Negative experience: So sad this practice has been taken over as it has gone down hill so fast. My lovely hygienist has left. My lovely dentist has left. All new staff. At my last check up the ‘dentist’ put the mirror into my mouth. She then took it straight out and asked the young man in the room to “clean it” as she could see with it !! Obviously I can only assume it had not been sterilised. I am leaving …

Positive experience: The lady on reception was brilliant with my little boy, it was a Sunday & we were the last appointment of the day. I would give her 10 stars if I could. Only reason for giving 4 was the fact my original appointment was cancelled as they said I had a debt but when I rang them this was quickly sorted & my appointment was rebooted. The dentist was late but apologised for keeping us waiting. Overall I am happy with this dentist practice

Negative experience: Worst dentist I have ever been to Did not manage to see a real dentist only the therapist for the teeth Had to go for an emergency And i was in a lot of pain takes 4 months to see a dentist managed to sort it out in the end but felt like I’ve got scammed knowing it’s going through the NHS i felt robbed as i only paid for filling Band two I did not find out what was wrong with my other teeth They only just sorted out the fillings but still in pain now i have to look for another dentist to do the job properly wont recommend it for anyone who needs a emergency dental.

Negative experience: Reception never answer phone I even drove to dentist walk in and nobody on Reception waited 10 minutes still nobody about so left a note to cancel appointment. Have not been able to rebook as they do not answer the phone.

Negative experience: Absolute joke, was given the number by NHS 111 and called as soon as they opened and was 4 in the queue, I waited two hours only to be told there was no more appointments for the day and that they had no record of my call even though it was the same call I was told this. Useless!

Negative experience: This dental practice used to be very good until being taken over by South Cliff Dental Group i where it has deteriorated massively. No one ever picks up the phone and if left a message, no one gets back to You. Ridiculous!

Negative experience: The service for scheduling an appointment is extremely frustrating. I've been stuck as the first caller in the queue for over an hour and 20 minutes, and my call still hasn't been answered. I'm still waiting as the first caller in the queue..... I gave up at the end.... thank you for a poor service Mr E Lazanakis and Miss Cony Caravotas.......

Negative experience: Absolutely awful since South Cliff have taken it over. They NEVER answer the phone anymore Never reply to emails and have scrimped right back on staff and equipment costs. Always cancelling appointments last minute and generally are a pain to deal with. Such a shame it was sold.

Negative experience: Spent over a hour on the phone on hold!! Ended up hanging up the phone because it’s ridiculous!!!

Negative experience: Do not waste your time with this dental practice, no one answers the phone, they are dopey, and rude, absolutely disgusting and useless

Negative experience: I had a good experience in January. Then in July they texted me a reminder to book my next appointment. I tried, over a two week period, called every day at different times, yet nobody ever answered the phone. I was put in a queue only to have someone hang up on me after 30 minutes. There were days when the call menu didn't even come up. I've given up and registered at a different dental practice, but I'm still receiving email reminders from this place which is rather annoying.

Negative experience: Before Southcliff group took over, this practice was outstanding. Phone calls answered after 3 rings, staff proud to work there, receptionists who went above and beyond to accommodate neurodiverse clients, and wonderful, gentle, patient dentists. Now phones aren't answered (I hung up after 1 hour 34 minutes in hold), the hygienist appointment was like I'd travelled back to the 1970s - teeth hurt for a week after - and a payment query had interest added for every day I didn't pay, even though all the delays in paying were due to their appalling customer service (not answering phone/calling back when messages left). AVOID AT ALL COSTS. Try and find a dentist somewhere else.

Negative experience: This dental practice used to be amazing. Top quality dentistry. Since being taken over by South Cliff Dental Group it has deteriorated massively. Issues with the phones where you can’t get through. 2 hrs on hold !!!! No message on the phone to say the phones are not working please come to the practice. No message shown on the web site to say there are phones issues. A simply notification to let people know would help but no nothing happens. I’m really disappointed as my dentist Cony is one amazing lady.

Negative experience: This is not a dental surgery anymore, It's a money maker, the service is getting worse and worse, they only do something to help if you are a private patient but if you are a NHS patient they can't help you because they have no funds from NHS to do anything

Negative experience: Terrible, reception are nice people but never answer the phones. They hide costs and push for payment before the work, they have not been on time once for my appointments. They don’t understand or respect disability and personal needs and are misleading in their advertising.

Negative experience: Don't bother....Over an hour and a half on hold then I hung up. I was 7th in queue when I started call. Pathetic service.

Negative experience: Treatment is fine. Reception service is dreadful. Spent more than an hour and half on the phone and could not get an answer. Arrived for my appointment and I'm still waiting over 45minutes after my appointment time.

Negative experience: It used to be an amazing dental, however since its name has changed the service became really poor, I tried to call them for 2 days in a roll to book an appointment and waited for 1hour and 54 minutes and gave up, so I went there and the phone was not ringing at all but the red light on it didn’t stop flashing, meaning people were trying to get through to them. There were four people at the reception so how can none of them pick up the calls, It is so disrespectful with the patients. I told them I needed an emergency appointment for my son and they could only offer me one for a week later.

Fantastic experience: Great staff and service, the receptionist were lovely when booking my next appointment upfront I think the name was orla and Emily

Negative experience: Don't register for this dental practice. You have to wait at least 45min on the phone to speak to someone. And after booking your appointment they cancel without notice! My 1st appointment cancelled on the same day of review. The second appointment was also cancelled with very short notice. The worse, is you have to call them and wait 1hr on the phone to book a new appointment !!!

Negative experience: It took me 50 minutes to speak to someone! She questioned me as though I was lying until I proved who I spoke to. This practice is rude and ignorant. They have no idea how to treat the disabled. They don’t understand making “reasonable adjustments” so if you’re disabled, go somewhere else if you possibly can!

Fantastic experience: The rating is solely for my dentist earlier today. I had a tooth extraction and it was the easiest thing one can imagine. It took him 2 seconds quite literally, zero pain, zero post bleeding. He explained every step of the procedure to me. Not to mention that I was reluctant about removing my tooth, but after seeing it I know this was the best decision. I'm sorry I do not know his name, I never had it in my messages. I just know he is originally from Turkey, just mentioning this as he should get some recognition. Thank you. I read the other comments, Southcliff you are dealing with serious health issues. The happier and treated right your customers will be, the better your business will do. Think about it. Bye

Negative experience: Worse practice ever I wanted to make appointment but they keep me 1 hour waiting to pick the phone and at the end to say is close. Bewbush dental was very well respected practice which look after the patients it’s a shame this ora doesn’t care about patients only about money.

Positive experience: I've never had a problem with the dentist .the problem is trying to get through on the phone your in a queue and have to wait ages they need to change there system

Negative experience: Avoid this pratice all costs i were treating a tooth they Said i Will do half and then half Next week what it was a mouth prolongued me só much i have done the repair i Said something feel wrong when a bite it Said wild go away...and there its me a 2 weeks later still with the same problem... They not comunicate to each other they ONLY see how much Monet they can take from you because you Will come back and they now ...i have done 1 feeling and i have to come back for the same tooth ...and there its no apointment for the next mouth but if u new paciente they Will take you... ONLY thing they see its Money staff on desk miserable wrong information given...been with 2 diferente person there rubish they wanna rush u só Next costumer can come on...i hear eighter dentist saying that... I bad time MT apointment bad to BE shorter só they could atend others when i were waiting ...2 weeks become 4 mouths....please avoid this company all costs there its not the same company of few years ago...its new management ...

Negative experience: Lack of.communication between all staff. Different dentist every visit. After 4 visits in 2 weeks and 3 different diagnosis by 4 different dentits given contradicting each other! Have not been issued refund of 50 for an extraction deposit that did not happen.

Negative experience: Still waiting for my refund 7 months and still waiting

Negative experience: My daughter is 14, they wanted me to pay £480 (upfront) to do four white fillings. I managed to get them to let me pay 1 filling at a time (upfront) as I couldn't afford it. I was in shock. I went hone and started ringing around other dentists to see if this was correct, that I'd have to pay that amount, but nope, I shouldn't be paying anything for her. Next day I phoned the practice for a refund, they threatened to take me off their books as I'd enquired else where but they finally agreed to a refund. This was 12 weeks ago and I am still waiting for that refund! Each time I phone I get the same response, there's nothing they can do as its down to head office, obviously head office is not contactable by the public. I remember saying to someone the day I went for my daughters check up that actually I noticed not one person went out of there without having to pay something.

Negative experience: Amazing desk staff .... lovely but unfortunately...as a NHS patient 240 pound made me lovely new teeth thank u went away to work told u not a patient any more I working away I have fake teeth no need to come in the teeth thay made broke ...can u fix it yes private patient 2000 pounds plus ...... cheers then !!!!!

Negative experience: Bewbush dentist was a well established and respected dental surgery for years, the dentists are amazing and are very professional, however the practice has now been taken over by Southcliff Dental who is not interested in patients but money, I can see the practice going downhill fast with this group running the Practice, they want money up front even 6 months in advance for your next check up? Patients were used to top class dentistry and service but SOUTHCLIFF IS NOT PRACTISING THIS SHAME ON YOU SOUTHCLIFF time and people will tell on the outcome of this disgraceful Corporate company where Money is their only interest. I hope more people give their review on this disgraceful company

Fantastic experience: All the staff here are brilliant, had alot of work done, My dentist Hina was very thorough and caring. She was absolutely fantastic. If I was going to recommend a dental practice this would be the one.

Fantastic experience: I received a full explanation for the problem I was experiencing. I did not feel rushed. Lovely relaxed atmosphere and all staff that I encountered were friendly and professional. It is always a positive experience visiting Bewbush Dental. Thank you

Fantastic experience: Highly recommend this friendly and professional practice.

Fantastic experience: Excellent. Check up carried out quickly and painless.

Fantastic experience: Thanks for a great service

Fantastic experience: Always Friendly and good service

Fantastic experience: Highly recommended dental practice! Always happy with my appointments Dr Cony and her team are amazing! :) Dentist appointments definately can be pain and stress free :)

Fantastic experience: Kind and caring staff .

Fantastic experience: I have been with the practice for many many years. Very caring professionals. I have always been explained about the treatments costs etc. Reception staff are friendly and welcoming. They are very advanced with all technolgy. The practice is very accommodating when arranging appointments. Friendly and warm welcome always.

Fantastic experience: Brilliant practice with kind and professional staff, they have not only been fantastic with me but also my children too!

Fantastic experience: As always, helpful staff and great dentist

Fantastic experience: I have received very good care and kindness from the dentists and staff at Bewbush Dental Practice. Thanks to you all Mary

Fantastic experience: I cannot praise Cony highly enough, whenever I am anxious which is more often than not, she has a way of calming me, she always looks after me and she is excellent at her job, I know I’m in very safe hands with her, she’s amazing. Also her assistants and the receptionist’s are all lovely and welcoming, I wouldn’t want to go anywhere else.

Fantastic experience: Friendly, efficient and quick. Loved it.

Fantastic experience: Professional, efficient service as always.

Fantastic experience: Staff are always friendly and helpful. Thank you everyone.

Positive experience: Clean. Professional and pleasant staff

Fantastic experience: very good, looked after well

Positive experience: Once past the front door the experience was five star, but accessibility is poor for a wheelchair user. There is no way of opening the front door from a wheelchair, nor is there any means of requesting help. Access is then up a slope and over the threshold, requiring the chair to be tilted and the door to be held back by someone squeezed against the wall. I would have thought that this does not meet current guidance. The reception staff were brilliant and helped as soon as they knew the need. The dentist was very caring and thoughtful. So no complaints about the service at all.

Positive experience: Friendly service from everyone at the practice. Informed about treatment at every stage.

Fantastic experience: Excellent as always

Fantastic experience: Was really happy with my treatment

Fantastic experience: great service, clean and very friendly staff and all

Fantastic experience: Excellent as always. Lovely friendly practice

Fantastic experience: Very professional and friendly service with lots of good advice to keep my braces and teeth clean.

Fantastic experience: Great dental practice thorough examination tell you the options and the steps that they will take and all costs up front, you always no where you are in the treatment. Highly recommended

Fantastic experience: Friendly service and fast

Fantastic experience: very friendly and I always feel relaxed, which wasn't the case at previous dental practices

Fantastic experience: Very professional as always - A great team.

Fantastic experience: Nice people and welcoming. Also reasonable rates.

Fantastic experience: Perfectly friendly, caring and professional, very thorough, taking the time to explain everything, wanting to pass on their knowledge to help their patients.