Reedyford Dental Centre
Opening hours
- sunday: (closed)
- monday: 8:30-12h, 13:30-17h
- tuesday: 8:30-12h, 13:30-17h
- wednesday: 8:30-12h, 13:30-17h
- thursday: 8:30-12h, 13:30-17h
- friday: 8:30-12h, 13:30-17h
- saturday: (closed)
Photos of Reedyford Dental Centre
Reedyford Dental Centre: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Fantastic experience: Very good Evry doctors and nurse
Thank you so much for your wonderful 5-star review!
We really appreciate your kind words. We're delighted to hear that you had a positive experience with our doctors and nurses. Your feedback means a great deal to the whole team, and we look forward to welcoming you back to the practice in the future.
Kind regards,
Reedyford Dental Centre
Negative experience: My auntie got registered. I call them to make an appointment (it takes hours before someone picks the phone up) and they said she is not registered at all and they are no longer taking patients. Two weeks later, I received a text on my phone to say my auntie's appointment is tomorrow. I have been calling the dentist since 1.30pm today (it's 3.42pm now) and no one is answering the phone. Does she have an appointment? Is she registered? There is no way of finding out unless I go in person. Useless place. Absolutely useless.
Thank you for taking the time to share your experience. We are sorry to hear about the confusion regarding your auntie's registration status and appointment, as well as the difficulty you experienced when trying to contact the practice by telephone.
We understand how frustrating it must have been to receive conflicting information about whether your auntie was registered and had an appointment scheduled. We also appreciate the inconvenience caused by not being able to get through to our team when seeking clarification.
Please be assured that this is not the level of service we aim to provide. We take your feedback seriously and will review both the communication regarding patient registrations and our telephone answering processes to identify where improvements can be made.
As we are unable to discuss individual patient details publicly, we would welcome the opportunity to investigate this matter further. Please contact the practice directly by email or speak with our reception team, providing your auntie's details, and we will be happy to look into the circumstances surrounding her registration and appointment.
Thank you for bringing this matter to our attention.
Kind regards,
Practice Management Team
Negative experience: This place IS A SCAM. Absolutely 100% avoid it at all costs. EDIT: After posting my last review, the owner got in touch and confirmed that they removed my phone from their system. Lo and behond, a few months later IM GETTING MORE UNWANTED APPOINTMENTS SCHEDULED TO MY PHONE. AGAIN. I suspect this place is operating some kind of scam, as I've received multiple text messages from them with booking confirmations for people I've never heard of. Calling them is impossible, and even after multiple emails about this issue they refuse to respond. Avoid at all costs, this is shady as hell.
Hi,
We’re sorry for the frustration this has caused. We can reassure you that we are an established dental practice with over 30 years of experience and are not operating a scam.
We use an automated booking system, and in rare cases patients may enter incorrect phone numbers, which can result in confirmation messages being sent to the wrong recipient. Unfortunately, we do not have control over these input errors, but we do take privacy concerns very seriously.
If you emailed us, your message may not have been received or may still be pending review. You are welcome to email us again with the number receiving the messages so we can remove it from our system.
Alternatively, you can reply STOP to any automated message to prevent further texts.
We apologise for the inconvenience and appreciate your patience.
Regards
Reedyford Dental Centre
Negative experience: Rang them multiple times over 3 days, not one call answered!
We’re sorry to hear about your experience and understand how frustrating that must have been.
We’ve been experiencing a particularly high volume of calls, which may have affected our response times. We’re working to improve this and ensure we can respond more promptly.
If you still need assistance, please feel free to contact us again or reach out via email on [email protected], and we’ll be happy to help.
Thank you for your feedback.
RDC
Fantastic experience: Dr Malik and the staff were helpful & professional. Thank you.
Thank you so much for your lovely review. We’re really pleased to hear that Dr Malik and the team made you feel well looked after. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Kindest Regards
RDC
Fantastic experience: I’m not sure of the name of the dentist or the technician who looked after me today but I’m forever grateful that they refused to give up and did everything they could to help me maintain my dignity. Thank you. I can still smile
Hi Geoff,
Thank you so much for your wonderful review. We’re truly grateful for your kind words. Our team is dedicated to providing compassionate, patient-focused care, and it means a great deal to know that you felt supported and respected throughout your visit.
We’re delighted to hear you can still smile — that’s exactly why we do what we do!
We look forward to taking care of you again whenever you need us.
Warm regards,
Reedyford Dental Centre
Fantastic experience: Such a relief to find a dentist to investigate my problem. They were so helpful, friendly. I can’t recommend them highly enough.
Thank you so much for your kind words and for taking the time to leave us a 5-star review. We’re so pleased to hear that you had a positive experience with our team and that we were able to help.
Your feedback means a lot to us—it’s always our aim to provide friendly, professional, and reassuring care to every patient.
Thank you again for recommending us!
Kind regards,
Reedyford Dental Centre
Negative experience: They can’t be arsed with answering the phone so don’t even bother, and they’re only open during working hours so it’s basically impossible to contact them at all unless you book an entire day off work just so you can go down in person
Thank you for your feedback — we're sorry to hear about your recent experience trying to contact us.
We understand how frustrating it can be when you're unable to get through by phone. While our phone lines can get very busy during peak times, we do have an answerphone service, and we encourage patients to leave a voicemail — all messages are checked regularly and responded to.
Alternatively, you can email us at [email protected], and we aim to respond within 24 hours during our normal working days.
We genuinely appreciate your comments and are always looking to improve our accessibility and service. If there's anything further you'd like to raise, please don’t hesitate to get in touch.
Kind regards,
Reedyford Dental Centre
01282 614352
[email protected]
Fantastic experience: Always treated with respect, kindness and good humour. Reception staff are always helpful. I wouldn’t want to go anywhere else.
Thank you so much for your kind words! We’re delighted to hear that you feel respected and well cared for by our team. Our reception staff and clinical team work hard to ensure every patient feels welcome and supported, so your feedback truly means a lot. We look forward to continuing to care for you – thank you for being a valued part of our practice!
Warm regards,
Reedyford Dental Practice
Fantastic experience: Help full staff and experience dentist Nice and clean surgery try once you forget other all ways they good advice and best treatment Thanks Reedyford dentist see you soon again thank you
Hi there!
Thank you so much for your lovely feedback—it really means a lot to us! We’re so glad you had a positive experience with our team and felt well looked after. It’s always our goal to provide helpful advice, top-quality treatment, and a welcoming, clean environment.
Looking forward to seeing you again soon!
– The Reedyford Dental Team ✨
Negative experience: Not happy with this surgery since new people have took over, been a month now trying to get an appointment for wisdom tooth extraction, my previous dentist was helpful but no longer at the surgery, now I need to find a new surgery
I’m sorry to hear about your recent experience and the difficulty in securing an appointment. We understand how frustrating this can be, especially when dealing with something as painful as a wisdom tooth issue.
We value all our patients, and I would like to assure you that we are doing our best to accommodate everyone as efficiently as possible. Please let us know if there’s anything specific we can do to assist in resolving this matter promptly, and I’d be happy to look into your case further.
We apologise for any inconvenience caused and appreciate your feedback.
Kind regards,
Mrs Dawn Taylor
Practice Manager
Reedyford Dental Centre
Negative experience: IM NOT ONE TO USUALLY LEAVE A NEGATIVE REVIEW BUT WHATS THE POINT OF HAVING A TELEPHONE NUMBER ADVERTISED WHEN YOU NEVER ANSWER THE PHONE AND JUDGING BY OTHER REVIEWS I CAN CLEARLY TELL IM NOT THE ONLY ONE WHO HAS EXPERIENCED THIS EITHER GET RID OF THE PHONE OR EMPLOY A RECEPTIONIST ABSOLUTELY RIDICULOUS!!!
Dear Ejaz
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you've experienced in reaching us by phone. We understand your frustration, and it is clear that this is an area where we need to improve.
Please rest assured that we are reviewing our phone handling processes and working to ensure that calls are answered promptly. We will also look into whether staffing adjustments are necessary to provide better service.
Your feedback is invaluable to us as we strive to improve, and we hope to offer you a better experience in the future.
Kind regards,
Mrs. Dawn Taylor
Practice Manager
Reedyford Dental Centre
Fantastic experience: Nothing's too much trouble. I have a phobia of instruments etc crowding my face. Having explained I have had no trouble and going to the dentist is no longer a bad experience. Thankyou everyone at reedyford dentist.
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. Regards RDC
Negative experience: I have been to this dentist for about 7 years now and I've had nothing but problems. Everytime I have gone there, which has been alot nothing gets done. For context I have tmj which is a jaw disorder and I clench my teeth, which has caused extensive damage to my teeth, alignment and my bite so I needed a lot of fillings and extractions. (Which caused a lot of gum and abscess issues also) But because I have a small mouth I had to be referred to a specialist hospital dentist. Apparently the referrals were sent but they were either always rejected or was cancelled (sometimes i even got blamed for it). I have been waiting years for that referral. And also by request of my jaw doctor I had to have a night guard made so I didn't clench my teeth at night. That original appointment was in 2017 and this dentist still didn't make me one no matter how many times I asked. I have always been respectful and always turned up to my appointments. In the end I didn't go to my last appointment because I felt like there was no point. Overall I felt like I had to repeat myself alot, and was ignored. If that night guard was made years ago my teeth and gums wouldn't be this damaged now. I can't afford it, but I'm going to go to a private dentist from now on.
We are sorry to hear that you had a negative experience with our practice. We take concerns very seriously, and we apologise for falling short in this.
With regards to referrals, you can track them yourself by going onto https://dental-referrals.org/patients/ and entering your URN (Unique reference number) to find out the status of a referral. if you are unsure of your URN number, then please contact the practice and we be more than happy to provide you it again.
For us to also investigate your concerns further and take steps to improve on our service, please contact the practice to discuss where we can make things right.
kind regards
RDC
Fantastic experience: Service & staff are brilliant, very welcoming. Made me relax from the start / comfortable throughout. Fully recommended ⭐️⭐️⭐️⭐️⭐️
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. :)
Negative experience: Kicked me off without any notice did a bad fiiling on my tooth where I am getting a lot of pain now but no dentist because these kick me off we no notice or anything not happy at all
We are sorry to hear that you had a negative experience with our practice. We take concerns very seriously, and we apologise for falling short in this. For us to investigate this further and take steps to improve on our service, please contact the practice.
kind regards
RDC
Negative experience: Very poor experience not happy at all, had a tx message confirmation to say I had an appointment today at 12:00 but the surgery say it was an error absolutely ridiculous having to get child care for no reason 0 stars from me!
hi Jodie, i do apologise for the error and the inconvenience this caused. i can reassure you that i have looked into this for you and it seems the computer system has generated reminders for certain treatments that was not meant to have informed the patient of. i am more than happy to explain in detail if you wish for us to contact you. and once again i do apologise for your experiance. kind regards RDC
Fantastic experience: The staff are brilliant always there for you. Big thanks to the female nurse in the glasses as she really helped me out and did it with a smile on her face. Would definitely recommend to friends and family!!!
thank you Sam for your positive feedback. :)
Fantastic experience: Every body are so friendly and kind peoples,my children's are so happy when they have to go to the dentist
Thank you Adriana, for such kind words. i will of course inform all the staff of your review.
kind regards
Dawn
Fantastic experience: Had an appointment last week with Dr Tariq, 10/10 service. Very friendly and very helpful.
thank you for the positive feedback, we much appreciate it :)
Negative experience: Unsure as to what the reception staff get paid for as ive literally been ringing for 2 weeks and havent got through. No matter what time of day. I have had my call placed on hold many times for it just to go to answer phone. Totally unacceptable. Working in the healthcare profession myself I have repoted this issue accordingly.
Negative experience: Never answer the phone
Fantastic experience: I had just moved to the area and needed an emergency dentist, I visited RDC and filled in some forms and got an appointment for a few days later (over the weekend) on Monday morning. I was there for 20 mins and everybody was very friendly, professional and thoughtful. Best dentist I have ever visited. Had a tooth removed, 15 mins later there was no bleeding, now 3 days later I still have no pain and had no need to pain medication. Everything was really great with these guys. Highly recommend.
Fantastic experience: Was recommended this place by a friend after having some bad experiences elsewhere. Dr.Iqbal went above and beyond and the entire team and staff are friendly and professional. I've since brought my family and all have found the experience 5*. Keep it up!
Fantastic experience: Dr Iqbal was incredibly kind and professional throughout my appointment. I usually hate going to the dentist, but he has definitely changed my mind and made me feel at ease. Highly recommend him.
Fantastic experience: 5* Defo recommend
Fantastic experience: I went to this dentist today for the first time. I am usually a bit nervous of dentists. Jason who was my dentist was brilliant. He talked through everything he was going to do and I felt really calm and comfortable. He gave a thorough check of my teeth and gums and gave me a filling. I felt so at ease, the best dentist experience I have ever had. The receptionists were patient, lovely and helpful too. I highly recommend this dentist.
Negative experience: Absolutely horrendous service. I can never get through when ringing them, it either keeps ringing til it reaches answer phone or you're told you're in a queue for a few minutes and then taken to voicemail. This is the case throughout the day. It's as if they intentionally don't answer the phone, because whenever i or family members go to our appointments the receptionists are never on the phone, or answer calls, unless they need to make a call. What do you do all day? It takes laziness to a whole other level. To think they're being paid to chat and/or sit around their backsides all day doing NOTHING is absolutely disgusting. Your surgery will be reported, as my complaint will be taken to a managerial level that is for sure.
Fantastic experience: Went in due to toothache the dentist Dr Iqbal was very reassuring and friendly. Explained everything to me and made me feel comfortable during the whole procedure. I was nervous about the pain prior to the appointment but it was actually a painless experience! would highly recommend this practice especially the dentist as he definitely knew what he’s doing !
Fantastic experience: Great dentist
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