mydentist, Clifford Road, Stanley

1a Clifford Rd, DH9 0AB, Stanley

mydentist, Clifford Road, Stanley is a dentist offering: dental exams and checkups, emergency appointments, dental fillings, hygiene, extractions, composite bonding, NHS appointments, dentures, whitening, straightening, and dental implants in Stanley

Opening hours

  • sunday: (closed)
  • monday: 9h-17:30
  • tuesday: 9h-17:30
  • wednesday: 9h-17:30
  • thursday: 9h-17:30
  • friday: 9h-17:30
  • saturday: (closed)

Photos of mydentist, Clifford Road, Stanley

mydentist, Clifford Road, Stanley

Services and Treatments

Dental Implants

mydentist, Clifford Road, Stanley: Reviews

3.6/5 (113 Reviews)
Leanne Wilson Published on Google 1 week ago

Fantastic experience: Fab team they have all been great with me

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for taking the time to share your kind feedback. We are so pleased the team have made such a positive impression. We look forward to welcoming you back.
Kind Regards
mydentist Patient Support Team

Anthony Stoker Published on Google 1 week ago

Fantastic experience: Not a bad experience not much of a wait

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We appreciate your kind feedback. It is pleasing to hear you had a positive experience with us. We look forward to welcoming you back at your next visit.
Kind Regards
mydentist Patient Support Team

Lisa Chapman Published on Google 1 week ago

Positive experience: Friendly staff hate going to dentist but it was just for check up so not too bad

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thanks for sharing your feedback. We are pleased the team made your visit a comfortable one. We look forward to welcoming you back.
Kind Regards
mydentist Patient Support Team

Louise Gibson Published on Google 2 weeks ago

Fantastic experience: Really friendly and professional staff.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hello Louise, thank you for your kind review. We are pleased to hear that you found our team both friendly and professional. Thank you for taking the time to share your feedback. We appreciate your confidence in our practice.
Kind Regards,
mydentist Patient Support Team

Karen Published on Google 2 weeks ago

Fantastic experience: Excellent service, friendly and I was put at ease. The procedure was painless and quick I’m very happy!

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We're delighted to hear you felt at ease and found the procedure painless and quick. Thank you for your wonderful feedback.
Kind Regards
mydentist Patient Support Team

Ann P Published on Google 3 weeks ago

Fantastic experience: As someone who has been afraid of the dentist all her life, I feel comfortable and at ease at Clifford road. All staff very welcoming.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Ann. Thank you for sharing such kind feedback. We are so pleased that you feel comfortable and at ease with us. Our welcoming team look forward to seeing you again.
Kind Regards
mydentist Patient Support Team

Carole Hall Published on Google 1 month ago

Fantastic experience: The practice is modern and very clean and the dental nurse and dentist are welcoming and put you at ease ….very efficient and runs to time

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for your wonderful review and comments regarding our clinicians and the practice team. I will be sure to pass on your comments to the wider team and we look forward to welcoming you back at your next appointment.
Kind regards
mydentist Patient Support Team



Susan Brown Published on Google 1 month ago

Fantastic experience: Excellent dental practice,everyone very friendly helpful and professional.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Susan. Your positive experience means a great deal to us. We are so pleased the team made such a good impression. We look forward to welcoming you back.
Kind Regards
mydentist Patient Support Team

J Published on Google 1 month ago

Fantastic experience: Lovely pleasant lady’s on reception and a pleasant Denist Been a few times now and always been happy with the service given

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for your wonderful feedback. We are so pleased to hear you have consistently enjoyed your visits and found our team welcoming.
Kind Regards
mydentist Patient Support Team

Lynn Urwin Published on Google 2 months ago

Fantastic experience: My dentist is a very pleasant place. Makes you feel comfortable and at ease. Very gentle

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Lynn. Thanks for your kind words and 5 star review. We are pleased you felt comfortable and well cared for during your visit. We look forward to welcoming you back.
Kind Regards
mydentist Patient Support Team

Kai Laverick Published on Google 2 months ago

Negative experience: I’ve been to this dentist twice since being admitted to it and I have never been to a worse dentist in my life. I explained on the document that I filled out before going that I am an extremely anxious person and that I have a big fear of needles and dentist the first time I went for a checkup I told him what was wrong and he was extremely rough with my mouth the second time was for a tooth extraction and I started having a panic attack the woman who was his assistant was very calming and understanding he however was not he continued to put the chair back despite knowing I was panicking and upset. He told me that I either have the tooth pulled or get sedated he didn’t give any other options like doing it at a slow pace nothing and he didn’t even bother to try and understand how I was feeling, this is by far the worst dentist ever no wonder they’re always accepting new people. Disgraceful.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are sorry to receive your review and comments, the Practice Manager has confirmed that you have been contacted and that a resolution to this has been agreed, please do not hesitate to contact us again should you have any further queries.
Kind regards
Julie - mydentist Patient Services and Administration Manager

zainy ., Published on Google 2 months ago

Fantastic experience: Top professional Thanks

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for taking the time to leave the practice a 5 star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team

Linda Stapelton Published on Google 2 months ago

Fantastic experience: Very happy with treatment and lovely manner.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Linda. Thank you for your wonderful review. We are pleased you had such a positive experience with our team's care and treatment approach.
Kind Regards
mydentist Patient Support Team

Martin Billingham Published on Google 2 months ago

Fantastic experience: Efficient, on time and made to feel comfortable.Friendly staff and very clean. Would recommend over my last Dentist.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Martin, Thank you for such a wonderful review and recommendation for our practice which is very much appreciated. Thank you for sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

P Wallace Published on Google 2 months ago

Fantastic experience: Very friendly efficient practice

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for taking the time to leave the practice a 5 star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team

Sharon Ridley Published on Google 2 months ago

Fantastic experience: Reception staff are always friendly. The waiting room is clean and bright. The dentist and nurse are always very polite and happy. The dentist always let you know what he’s doing. Very friendly. I’m frightened of the injections especially the one that goes in the roof of my mouth as to me it hurts. The dentist understands that. I’ve been going here for years now. The only down side is with my age I’m finding the stairs hard to climb up.But I will keep going.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Sharon. We appreciate your kind feedback and are pleased to hear that our reception staff always make you feel welcome with their friendly approach, and that you find our waiting room clean and bright. It is also lovely to know that our dentist and nurse make your visits comfortable and pleasant. We also appreciate you mentioning the difficulty you experience with the stairs. Your feedback is important to us and has been duly noted. We are so grateful for your continued loyalty over the years, and it means the world to us that you plan to keep coming back. We look forward to welcoming you back for your next visit and ensuring that your experience remains as positive and comfortable as possible.
Kind Regards
mydentist Patient Support Team

Luke Donaldson Published on Google 2 months ago

Fantastic experience: I went in for a routine check-up and scaling a couple of weeks ago and everything went perfectly smoothly. All the staff, the receptionist, the dental nurse and Sameer, the dentist himself, were absolutely fantastic and make you feel incredibly welcome and comfortable.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Luke. We are pleased to hear that your routine check-up and scaling appointment went perfectly smoothly and that you had such a positive experience at the practice. It is wonderful to know that Sameer, our dental nurse, and our receptionist all made you feel so welcome and comfortable throughout your visit.
Kind Regards
mydentist Patient Support Team

Sara Fenwick Published on Google 3 months ago

Fantastic experience: Visited 2 weeks ago for checkup. Very friendly and professional practice been going here for over 20 years, always get in on time, Sameer is a brilliant dentist always gentle and talks things through clearly. I would recommend him to anyone. Thanks to everyone in the practice keep up the good work.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Sara. We are so pleased to hear that you had a positive experience at the practice and that you continue to trust us with your dental care after over 20 years. It is amazing to hear that Sameer's gentle approach and clear communication style have consistently provided you with the quality care you deserve. Your kind words about recommending our services mean the world to us and we look forward to welcoming you back at your next appointment and continuing to provide you with the excellent dental care you've come to expect from us.
Kind Regards
mydentist Patient Support Team

joan coils Published on Google 3 months ago

Fantastic experience: Very good service Impressed with practice

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Joan. We appreciate your kind words about our service. We are so pleased you were impressed with the practice and look forward to welcoming you back.
Kind Regards
mydentist Patient Support Team

Caroline purvis Published on Google 4 months ago

Negative experience: Extremely unhelpful and rude. I appreciate that there are no NHS spaces but to not even get emergency appointment for extreme pain leaves you helpless. I suffer with depression an the rude rejection did not help at all. I rang 111 an they suggested this surgery. Waste of time an left in utter dispare as the receptionist just hung up on me. Most upsetting

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are sorry to receive your review and comments. As the practice do not recall the conversation they have requested that you please call the practice to discuss.
Kind regards,
Julie - mydentist Patient Services Team Leader

Zanna Clay Published on Google 4 months ago

Fantastic experience: Have always been seen very promptly by Sameer the dentist here who is always professional and efficient. Have not had any work done yet so can't comment in great detail but checkups always smooth. Great to have an NHS dentist

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Zanna. We appreciate your feedback about our prompt, professional service. We are pleased you find checkups smooth and appreciate having NHS dental care available.
Kind Regards
mydentist Patient Support Team

Mark Allen Published on Google 4 months ago

Fantastic experience: I recently attended this dental surgery and had a very positive experience. From the moment I arrived, the staff were welcoming and professional, helping to put me at ease. I was particularly impressed with Alex, the dental nurse, who was incredibly reassuring and calming throughout my appointment. Their gentle approach and clear communication made a real difference, especially as I was feeling quite anxious beforehand. Alex took the time to check in with me and ensure I was comfortable at every stage, which I really appreciated. The overall environment was clean, well-organised, and efficient. I felt I was in safe hands the entire time. I would definitely recommend this dental surgery to anyone, especially those who may feel nervous about visiting the dentist.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Mark. We are pleased to receive your positive feedback. We appreciate your kind words about our professional staff and clean environment. It's wonderful to hear that our team was welcoming and professional from the moment you arrived, as creating a comfortable atmosphere for our patients is something we strive for every day. We're particularly pleased that Alex made such a positive impression during your visit. We understand that dental anxiety is common, and we're glad that Alex's attentiveness in checking on your comfort at every stage helped ease your concerns. Your recommendation, especially for patients who may feel nervous about dental visits, is valuable to us.
Kind Regards
mydentist Patient Support Team

Pamela Ann Prinn Published on Google 5 months ago

Fantastic experience: The dentist and nurse were very professional and my teeth were very good fit perfectly

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We appreciate your feedback about our professional team and the excellent fit of your dental work.
Kind Regards
mydentist Patient Support Team

carl atkinson Published on Google 5 months ago

Fantastic experience: Lovely dentist, nothing is a problem, he listens then looks or gives advice. I highly recommend this dentist . His name is Sameer.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We appreciate your recommendation and are pleased you found our dentist attentive and helpful with your care.
Kind Regards
mydentist Patient Support Team

Robert Atkinson Published on Google 5 months ago

Fantastic experience: Had a bad tooth and pain in and out all done very good dentist no mucking about thank you

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are pleased your tooth pain was resolved efficiently. We appreciate your positive feedback about our straightforward approach.
Kind Regards
mydentist Patient Support Team

Leigh-ann Mccreesh Published on Google 5 months ago

Fantastic experience: Fantastic dentist very caring and always make u feel welcome and at ease. Highly recommend this dentist very clean 10/10

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for your wonderful feedback. We appreciate your recommendation and are pleased you felt welcomed and comfortable.
Kind Regards
mydentist Patient Support Team

Mark Hall Published on Google 5 months ago

Fantastic experience: Excellent dentist very friendly staff highly recommended

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Mark. Thank you for your 5 star review! We appreciate your kind words about our friendly staff and excellent service.
Kind Regards
mydentist Patient Support Team

Neil Christey Published on Google 5 months ago

Fantastic experience: When I first came as a patient I was very anxious due to trauma from other practices. Dr Samir and the team have reversed that! I have had 2 root canal surgeries and neither of them were painful or traumatic. Excellent, best dentist team I have ever been registered with and I have previously had private care.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for your kind words! We're thrilled that Dr. Samir and our team helped reverse your dental anxiety and provided comfortable, pain-free root canal surgeries. It means so much that we exceeded your expectations and that you trust us with your care.
Kind Regards
mydentist Patient Support Team

Beth Stafford Published on Google 5 months ago

Fantastic experience: Lovely dentist, lovely dental nurses and lovely receptionists. Make you feel at ease and they are all great

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Beth. Your positive feedback about our team means everything to us. We're pleased you felt at ease. Thank you for your kind words and 5 star review.
Kind Regards
mydentist Patient Support Team

Leslie Barras Published on Google 5 months ago

Fantastic experience: A quick and efficient service.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Leslie. Thank you for your wonderful feedback about our quick and efficient service. We appreciate your trust in us.
Kind Regards
mydentist Patient Support Team

clifford centre Published on Google 6 months ago

Fantastic experience: Visited today and as usual the service from all the staff was excellent. On time and exceptionally professional. Many thanks Stephen C

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Clifford. Thank you for your kind words about our excellent service and professional staff. We appreciate your continued trust.
Kind Regards
mydentist Patient Support Team

Юлия Подгорная Published on Google 6 months ago

Fantastic experience: Отличный дантист,буду обращаться только к нему.Приятный персонал Спасибо большое

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Спасибо, что нашли время оставить отзыв с 5 звездами. Нам очень приятно читать ваши комментарии.
С уважением,
Команда поддержки пациентов mydentist

June Dawson Published on Google 7 months ago

Fantastic experience: I am a very nervous patient l walked in and straight away there but me at ease thank you so much xx

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for taking the time to share your experience with us. We're glad we could help ease your nerves during your visit.
Kind Regards
Patient Support Team

Amanda Thornton Published on Google 7 months ago

Fantastic experience: Very professional and friendly service. All the staff are lovely and I can honestly say that it's the best dentist I've ever had. (5⭐)

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Amanda. Your kind words and 5 star review are appreciated. Thank you for your wonderful feedback.
Kind Regards
mydentist Patient Support Team

Sarah Swailes Published on Google 7 months ago

Fantastic experience: Dentist and all staff very friendly and helpful! Dentist very efficient and informative xxx

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for your positive feedback. We're glad to hear you found our dentist and staff friendly and helpful.
Kind Regards
mydentist Patient Support Team

Kevin Stephens Published on Google 7 months ago

Negative experience: Went today for a check up. And refixing of crown. Said that the crown cannot be refixed. I'm not 100% sure about that as I've been temporarily using super glue for a while. It just needs the old cement removed so the post can be reinserted. I may be wrong. Paid 27pounds for the check up actually 30 the receptionist had no change. Examination was good and took 3 x-rays. No complaints. Then he said do I want a dental implant. I asked if that was on the NHS definitely not a bridge would involve removing existing crowns and also not on the NHS last option for 1 tooth on a palate 326+ and obviously the 27 I had already paid. Wow what do you want to do. I said that i will have to think about it. That's when he turned rude. Need a decision or i can cancel your treatment. I said what if I let him know at the end of the month. He just got ruder and ruder. Until i said don't you dare speak to me like that. I wanted to give him the benefit of the doubt. Due to language issues. But after reading these reviews. It's all about the money. My advice would be to give this dentist a miss. You can get emergency dental care at the rvi hospital in Newcastle.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are sorry to receive your review and comments. On speaking with our practice team I can confirm that your treatment options and costs involved were explained during your appointment and at this point you were advised if you needed any more information to call the practice You showed an inclination to get the treatment done in March it was explained that the course of treatment had to be completed in a reasonable timespan. You were also reassured that even if the course of treatment was closed you would be remain a patient at the practice and we would be happy to see you again whenever you are ready. Subsequently there was a discussion in practice that resulted in a breakdown in communication and a letter sent to your address to advise you of any outcome following this. We cannot go into further detail on this platform but our Patient Support Team would be happy to discuss this with you.
Kind regards,
Julie - mydentist Patient Services Team Leader

Ellie Green Published on Google 7 months ago

Negative experience: Absolute horrible dentist, awful attitude from both the dentist and the receptionist. I’ve been to other mydentist branches so I thought it would be the same quality of service but I felt like I was purely just a number to them. Don’t go to this dentist.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are sorry to receive the review and comments. After consulting with the practice I can see that you called to access NHS treatment and it was explained to you at this time that we did not have any spaces but they could add you to the waiting list. In relation to this you agreed to attend the practice as a myoptions patients as you knew you required treatment and this would mean you had an appointment now instead of waiting several months for a space, I am sorry that you misunderstood the information given and assumed that your treatment could be done under the NHS. Any myoptions examination would lead to treatment under that same plan and therefore would incur myoptions prices.
If you wish to discuss this further please contact the practice.
Kind regards,
Julie - mydentist Patient Services Team Leader

Sheena Brunton Published on Google 7 months ago

Fantastic experience: Excellent treatment always , warm and friendly staff always there to offer advice 10 out of 10 Wouldn’t go anywhere else

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are glad to hear about your excellent experience with our warm, friendly staff. Thank you for your loyalty.
Kind Regards
mydentist Patient Support Team

Tracy Long Published on Google 8 months ago

Fantastic experience: Really lovely bunch of people. Not a single complaint from reception to dentist chair. Highly recommend.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Its wonderful to receive your 5-star review, it’s very much appreciated.
Kind Regards
mydentist Patient Support Team





Amber C Published on Google 8 months ago

Negative experience: Dentist is rude and unprofessional. I went in with aligners and as he discovered that I had went elsewhere for private treatment the tone completely shifted. All of a sudden I had a cavity and needed a filling in one of my teeth which would cost £174. He didn’t even look at the rest of my teeth I was in the chair 30 seconds before he lifted me up and started talking about money. I challenged this as I had just been to my private dentist a week prior for my aligner fitting and she said my teeth were in perfect condition. He was determined i had tooth decay and I needed to pay for it there and then- before the appointment. I rang my private dentist straight away and she seen me in person 20 minutes later to confirm there is no cavity. She even did a free scan of my tooth to put my mind at ease. To me it seems he was bitter I went for private treatment elsewhere and wanted to see what money he could scaremonger from me. Luckily i got the deposit back that i felt forced to pay for on the spot as a young lass being pressured. It’s worth the extra money to just go private as at least they talk to you with some respect, honesty and dignity. If not go to any other NHS dentist but this one- he is rude and will bleed you dry for treatments you don’t even need.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We have investigated this matter with our Practice team and feel that the representation of events as detailed in your review amounts to a misrepresentation of facts.
On the day of your Dental Examination you were explained that you have a cavity in your tooth. Since you did not seem convinced, you were encouraged to take a second opinion as well. Then our dentist actually showed you the cavity using a face mirror and probe after which you decided that you wanted it restored. The dentist again asked you to take your time and come back if you wanted to go ahead with the treatment,
However you decided that you wanted to go ahead with the treatment. You were offered both NHS & Private choices for the filling. You chose to go for a Private filling following which as per the Practice Policy you were explained that you will need to pay a deposit at the time of booking an appointment.
You willfully decided that you wanted to book the appointment and then went and paid the requisite deposit at the reception,
Then you called back in the afternoon and said that you did not want to go ahead with the filling and we instantly refunded your deposit.
We pride ourselves in maintaining the highest standards of care & always strive to offer all the treatment options to the patient and give them ample time to decide their preferred treatment option and in this instance we strongly believe that our team acted appropriately keeping your best interest in mind".

Michael Dunbar Published on Google 8 months ago

Fantastic experience: Nice people and a good dentist who have looked after me and my teeth for a good few years now.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for your kind words, Michael. We're glad to hear that you've had a positive experience with us over the years.
Kind Regards
mydentist Patient Support Team

jay bird Published on Google 9 months ago

Fantastic experience: You know when a Dentist practice feels right it's that warm smile from start to finish. Respect to this practice pure professionalism.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Jay. Your positive feedback about our warm smiles and professionalism means everything to us. Thank you for trusting our practice.
Kind Regards
mydentist Patient Support Team

Ann Kelly Published on Google 9 months ago

Fantastic experience: I hadn't been to a dentist for a number of years, everyone at the practice has been brilliant! All my treatment options were explained clearly and I have felt very well looked after by everyone. Extra thanks to Alex the dental nurse! I recommend this dentist!

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Ann. We are grateful for your recommendation! We are so pleased that our team explained treatment options clearly and you felt well looked after.
Kind Regards
mydentist Patient Support Team

Elysia Scott Published on Google 9 months ago

Fantastic experience: Had a great experience today, I was slightly late due to traffic, and the receptionist was very friendly and understanding, as I walked in the dental nurse and the receptionist were very happy and both smiling , made me feel at ease and welcome. The Dentist Sameer was very lovely also, friendly and professional and answered all my questions. Thank you

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Elysia. Thank you for your wonderful feedback about our team's friendly service and professional care. We're pleased you felt welcome and at ease. It is amazing to hear that both our dental nurse and receptionist were able to greet you with warm smiles and create such a welcoming atmosphere from the moment you walked in. We're especially glad to know that Dentist Sameer provided you with the friendly and professional care you deserved, taking the time to thoroughly answer all your questions. Your positive experience means the world to our entire team.
Kind Regards
mydentist Patient Support Team

Nick Mmmm Published on Google 9 months ago

Negative experience: Went in for a tiny surface filling and the tooth has never felt right since. Ongoing niggling pain for months. When I switched to a new dentist, they immediately spotted on the X-ray that the tooth had been drilled more than expected for such a small cavity, and that there was a gap around the filling which could explain the constant discomfort. Because of how much tooth was taken away the first time, simply re-doing the filling isn’t even an option now. It will need a temporary repair and may eventually need a crown. For what should have been a very simple job, I’m now looking at long-term maintenance and potentially a £1,000 crown down the line. Really disappointed with the quality of work here. Won’t be returning.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are unable to locate you as a patient with the information provided in the review. If you could please call the practice and provide your details to enable the practice the opportunity to discuss your concerns.
Kind regards,
Julie - mydentist Patient Services Team Leader

Anu Published on Google 9 months ago

Fantastic experience: Been going here for years & my recent experience was great as always - the staff is very polite & helpful and the dentist is very reassuring, puts you at ease, explains everything clearly & is very gentle.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Anu. Thank you for your review. We appreciate your continued trust over the years and are pleased our team provides reassuring, gentle care.
Kind Regards
mydentist Patient Support Team

James Lee Published on Google 9 months ago

Fantastic experience: Been coming here 48 years,the staff are always polite and helpful, the dentist is friendly, and professional, and always puts you at ease

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi James. We are pleased to hear about your 48 years of loyalty. Your kind words about our polite, helpful staff mean everything.
Kind Regards
mydentist Patient Support Team

Damon Herring Published on Google 10 months ago

Fantastic experience: Efficient and friendly staff, would highly recommend.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Damon. We are happy to hear you found our staff efficient and friendly. Thank you for recommending us.
Kind Regards
mydentist Patient Support Team

Laurie Hibbert Published on Google 10 months ago

Fantastic experience: I had a wonderful experience at this dental clinic. The dentist was incredibly kind and patient, putting a very nervous me completely at ease. I wouldn’t go anywhere else – highly recommend!

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for sharing your wonderful experience. We're thrilled our dentist made you feel comfortable and at ease.
Kind Regards
mydentist Patient Support Team

Hilary Taylor Published on Google 10 months ago

Fantastic experience: Another visit to the dentist today for my 6mth check up . Dentist always has a smile to greet you which makes me feel at ease and the rest of the staff are so friendly too . Never have long to wait either which is a bonus as I get very anxious in waiting rooms . “My Dentist” always get in touch when I’m due a check up so I never miss an appointment and if I do need treatment they try and fit me in ASAP . Highly recommend this dental practice.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Hilary. Thank you so much for your 5 star review! We're pleased to hear that our friendly team and efficient service help ease your anxiety during your dental visits. We understand that dental appointments can be stressful for some patients, so we always strive to create a welcoming and comfortable environment. It's great to know that our prompt appointment reminders and quick scheduling for treatments are helpful to you. We appreciate your recommendation and look forward to continuing to provide you with excellent dental care.
Kind Regards
mydentist Patient Support Team

Me l222 Published on Google 11 months ago

Fantastic experience: I love this dentish. I have MS always shows he cares and listen to me and we always have a good chat even how busy he is . we'll done .Donna

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi There. We are pleased to hear about your positive experience. Thank you for sharing your feedback about our caring approach.
Kind Regards
mydentist Patient Support Team

Diane Hindhaugh Published on Google 11 months ago

Fantastic experience: My experience with this dental practice has been fantastic. My elderly parents have also received the very best service possible. The whole team are professional, caring and go the extra mile to help. I cannot thank the team enough.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Diane. Thank you for taking the time to share your wonderful feedback. We're pleased the team provided excellent care for your family.
Kind Regards
mydentist Patient Support Team

Roland Chapman Smith Published on Google 11 months ago

Fantastic experience: Efficient,and friendly from all staff.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Roland. Thank you for your wonderful feedback about our efficient and friendly staff. We appreciate your trust in our care.
Kind Regards
mydentist Patient Support Team

Chris Brown Published on Google 11 months ago

Fantastic experience: This dental practice has received some bad reviews I can only comment on my experience which was excellent. Receptionists very friendly as was the dental nurse. Dentist made me at ease and kept me informed at what he was doing overall good service.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Chris. We are excited to hear about your excellent experience with our receptionists, dental nurse, and dentist. Thank you for sharing your positive feedback. We're particularly pleased that our team made you feel at ease and kept you informed throughout your visit. It's always our goal to provide a friendly and comfortable environment for our patients. Your kind words are appreciated, and we're glad you found our overall service to be good.
Kind Regards
mydentist Patient Support Team

Sacha Samms Published on Google 11 months ago

Fantastic experience: Dentist explained everything and gave reassurance, really accommodating. Got me in for private treatment within a couple of days for white fillings. Would recommend

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for your kind words about our accommodating service and quick private treatment scheduling. We appreciate your recommendation.
Kind Regards
mydentist Patient Support Team

Mark Published on Google 11 months ago

Fantastic experience: Nice, clean practice with great staff. Dentist took the time to patiently explain all my options. Very happy with the work done and the overall experience

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are pleased to hear about your positive experience with our practice and you were happy that the dentist patiently explained every thing to you. We look forward to welcoming you at your next appointment.
Kind Regards
mydentist Patient Support Team

Natalia Ansari Published on Google 1 year ago

Fantastic experience: The dentist is a very nice person and so are the other staff. I have always been treated well here

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are happy to hear about your positive experience with our dentist and staff. Your trust means everything to us.
Kind Regards
mydentist Patient Support Team

Charlie Published on Google 1 year ago

Fantastic experience: Very happy with the service overall. Over the years, me and my family have had a lot of work done here. Staff is generally friendly and the dentist is efficient and very gentle with a safe pair of hands. I had terrible toothache days before going on holiday but I am really grateful to these people for seeing me quickly and sorting it out in time.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for your kind review. We're thrilled that you and your family are satisfied with our service over the years. We're glad our staff are friendly and our dentist is gentle and efficient. We're happy we could resolve your toothache quickly before your holiday. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team

Grandma Lindo Published on Google 1 year ago

Fantastic experience: Staff are lovely and welcoming also we like the dentist approach, for any work that needs to be completed he gives multiple choices according to your budget and completes the work of your choice with no hesitation Also my husband and I have been attending this dentist for 3 years and have at no point had any issues

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi There. We are grateful for your loyalty over the past three years. Your trust in our welcoming staff and flexible treatment options means everything to us. We strive to provide a comfortable environment and personalised care for all our patients, and it's heartening to know that you and your husband have had consistently positive experiences. Thank you for taking the time to share your feedback about our approach to dental care and our commitment to offering choices that suit your needs and budget. We look forward to continuing to provide you both with the same level of dedication and care in the future.
Kind Regards
mydentist Patient Support Team

Tony Affleck Published on Google 1 year ago

Fantastic experience: Ivechad teeth extracted and a denture fitted and its all good I am happy with all aspects

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for your 5 star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
{my}dentist Patient Support Team

amy Published on Google 1 year ago

Fantastic experience: I have seen this dentist for over a couple of years now and I must say my confidence as a patient has grown by leaps and bounds. I was a very nervous patient but now I am no longer afraid to see my dentist. Due to my fear of dentists, my teeth were in a state of neglect but I am really grateful to this dentist and his team for all that they have done for me. I have had a lot of dental work done here and every time the dentist has patiently explained everything and was very gentle with his work. The nurses who have been there have all been very kind and understanding. I hear of people not finding a dentist or not getting a dental appointment despite having a dentist but I think I have been very lucky to have found this dentist and have never faced any problems in getting an appointment in a reasonable time frame.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Amy. We are so pleased to hear your confidence has grown and you're no longer afraid of dental visits. It's wonderful to know that our team's efforts in explaining procedures and providing gentle care have made such a positive impact on your dental experience. We're grateful for your trust in us and are pleased that you've never faced issues with scheduling appointments. Thank you for your kind words about our dentists and nurses. We'll continue to provide the same level of care and understanding in all your future visits.
Kind Regards
mydentist Patient Support Team

Chloe Fazakerley Published on Google 1 year ago

Negative experience: I booked the 2nd part of my root canal at this dentist after getting an emergency root canal. However I was in extreme pain so i therefore booked an emergency appointment. I attended the emergency appointment and he done nothing apart from tell me I was basically lying and that I didnt have an appointment for my root canal. So he therefore told me that if i wanted to finish my root canal it would be very painful, lots of appointments and lots of injections he said this after I told him I was nervous of dentists. Which the 111 dentist told me it’s nothing like this, which it isnt! DONT GO HERE!

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

I am so very sorry to hear your feedback. Our mydentist Patient Support Team will be happy to hear from you and can investigate your concerns. They can be contacted via e-mail at [email protected] Alternatively, if you have not already done so, you can contact the practice and ask to speak to the Practice Manager. They will be happy to talk with you about your experience.
Kind Regards,
mydentist Patient Support Team

Milo “Milozz” Pietrysko Published on Google 1 year ago

Negative experience: If I could i would give 0 starts or less. Disgraceful practice. Went in for a filling 10 years ago and it has been done yeah in a hurry just to get me out the door. After 1 month of being in pain in one of my teeth i phoned in to ask for a check because i have been in pain every day. They said its normal and i shouldn't be worried. Yeah pain went awa after 3 months but not even a year after the procedure my tooth ( the one i have complained about ) has cracked leaving my roots and pulp exposed and prone to infections. Surely this wouldn't have happened if they not only listened to me but also if the dentist has actually done the job properly. This has been affecting for the past few years because now i have a fear of the dentists after this awful experience. Don't give me no bull that you don't have my records and to call your manager whatever. Now i will have to get my tooth removed or get RTC which will cost a lot of money and cause a lot of stress. AVOID AT ANY COST !!!!! THEY WILL LEAVE YOU IN PAIN AND TRAUMATISED !! <3 I know i should have had it looked at earlier but i cant believe how traumatised this experience has left me Regarding their response.... Well if you read through properly what I wrote in the review you would have noticed that I did in fact get in touch as soon as I noticed something's wrong. But I guess I was just being dramatic..... I really hope that people read these reviews and stay clear from this place.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are sorry to read your comments in relation to historic treatment and that it has had such an impact on your future dentist appointment. As it has been so long since the treatment we are unable to assist with any further action. Please be advised that should you have brought this to our attention sooner the clinician would have been able to assist.
Kind regards,
Julie - mydentist Patient Services Team Leader

Camille's Gacha Studio Fam Published on Google 1 year ago

Negative experience: Absolutely awful dentist. My parents weren’t able to find a dentist for years due to money problems, and that led most of my siblings to having dental problems. When my little brother said he barely brushed his teeth the dental assistant sighed and shook her head at my mum, and then slammed the door in her face! Absolutely awful judgement from both the receptionist and the entire dental team. I have an extreme needle fear and they treated me very poorly. Didn’t talk me through any procedures, just simply said that either I have the needle or I be put to sleep! Tried to force me down into the chair when I started going into a panic attack from it and rolled his eyes, and then refused to treat me because I was ‘too difficult’ and told me to get out! He rushes through all of his patients and just wants to get everyone through as quick as possible to make as much money as possible. They couldn’t care less about anyone’s needs, fears, or care. Avoid this dentists at all costs!

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We would appreciate the opportunity to investigate your experience however we cannot identify you from the information within the review. If you could please contact the practice and ask to speak with the Practice Manager, they will be able to assist you.
Kind regards,
Julie - mydentist Patient Services Team Leader

Lidiya Georgieva Published on Google 1 year ago

Negative experience: Poor service! Dentist refused to give me a referral for ortodont for my son , he said i need to attend my appointments regularly for that and they cancelled my appointments or they never have one . Poor customer service! And when i get frustrated he call me aggressive- overreacting and he don’t obviously make difference between frustration and aggression!!!

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We understand your frustration with the appointment scheduling and referral process however, this was your first appointment with the clinician and therefore your son will need to attend the practice again in order that they can correctly diagnose if a referral can be done. Not all patients that request braces will be accepted under the NHS and therefore would need to go down the private route, the clinician will be able to advise on this during additional appointments.
Kind regards,
Julie - mydentist Patient Services Team Leader

Rod Foster Published on Google 1 year ago

Fantastic experience: Excellent dental work . Very nice reception lady . I highly recommended.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi Rod. Thank you for such an amazing review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

keith downey Published on Google 1 year ago

Fantastic experience: Been attending this practice 4/5 years now and I must say that I haven't had any problems whatsoever.. first class service, first class staff. All in all 5*

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Your positive feedback is greatly appreciated! Thank you for sharing your experience with us.
Kind regards,
Julie - mydentist Patient Services Team Leader

M Published on Google 1 year ago

Negative experience: Went in to enquire about registering with the dentist. Receptionist didn’t exactly listen and abruptly replied “we have no appointments” I didn’t want an appointment, I wanted to register. Put me off

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for your feedback and I am sorry for any inconvenience caused. Unfortunately, as this practice is currently at maximum capacity for NHS patients, they are unable to offer you an NHS place. In some practices where we have no NHS appointment capacity, we do have alternative private options. These options are offered outside of the practices NHS contractual obligations. Where alternative options are available, we will always offer these as an alternative. This allows patients to make an informed choice on their dental care.
Kind Regards
mydentist Patient Support Team

Catherine Rooney Published on Google 1 year ago

Fantastic experience: This place has done wonders for my smile I had a lot of crowded teeth and had them removed and a denture fitted giving me my confidence back can't thank the dentist enough who Is verry caring and attentive when doing treatments the assistants have always been really friendly and the receptionist is lovly together the team always delivers what they promise

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We're overjoyed to hear about the positive impact our dental services have had on your smile and confidence. It's wonderful to know that our team's efforts, from the dentist's attentive care during treatments to the friendly assistants and lovely receptionist, have contributed to your satisfaction. We truly appreciate you taking the time to share your experience with us. Our goal is always to deliver on our promises, and we're delighted that we've been able to do so for you. Thank you for your kind words and for choosing our dental practice!
Kind Regards
mydentist Patient Support Team

Donna stephens Published on Google 1 year ago

Negative experience: Had no problems up until new denture was fitted Friday let the dentist know it was hurting in various places I was told to try it I was in agony all weekend got straight in after phoning Monday morning for to be told to just go back to wearing old one as there is nothing he can do adjustment wise clearly got paid and not interested now back to square 1 of finding a dentist wouldn’t advise visiting this dentist just wants you out before you’ve sat down

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We're very sorry to hear about your unfortunate experience with your new denture. We always aim to provide the best possible care for our patients, and it's disappointing that we fell short of your expectations. We would like the opportunity to address your concerns and find a solution. Please feel free to contact us at 01207 235400 to discuss this further. We're committed to ensuring your comfort and satisfaction with our services.
Kind regards,
mydentist Patient Support Team.

Angela Peart Published on Google 1 year ago

Negative experience: Absolutely disgraceful. I am ill and can’t make my appointment today then get told to ring back tomorrow to see if they will let me have another appointment. Forget it crappy dentists anyway palette dont fit left teeth in so he could get more money taking them out later prolonging my pain and discomfort. Even after that I was willing to still use this dentists. I didn't miss an appointment I cancelled them so I’m not ringing tomorrow told her to remove me from their list I’ll go elsewhere.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

I am sorry that we are unable to offer you any further appointments. Non-attendance at appointments does impact on the practice, both in terms of cost and wasted surgery time. Therefore, although we will always take into account personal circumstances, where patients fail to attend or cancel appointments with no/limited notice on a frequent basis, regretfully we have to withdraw our offering of future dental care to these patients.
Kind regards,
mydentist Patient Support Team

jeff ratz Published on Google 1 year ago

Negative experience: Haven't been for over a year I'm suffering now BT won't go back last time he injected me so high up in gum my eye was frozen when it wore off the pain lasted for 6 days constant..he hates ppl with bad teeth n very arrogant..would rather suffer..not even 1 star

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Sorry for any inconvenience you experienced, Jeff. We take your feedback seriously, with the information provided we are unable to access your records. Please feel free to contact us at 01207 235400 to discuss your concerns further.
Kind regards,
Julie - mydentist Patient Services Team Leader

colsgigs Published on Google 1 year ago

Negative experience: Great Dentist. But was taken off the books because I questioned the use of my personal details. When I asked for them to be removed because I wasnt happy the way they were used. And was advised if they did that I would removed from the practise. So they took me off the books. Edit 3/9/2024 You will have records of my history. Ask the lady on reception she was the who took me off the books because i wasnt happy with the you used my personal data without permission. I have me a official complained to the My dentist company. So just waiting for a reply

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi, We are very sorry to receive your 3 star review, however, we have been unable to locate you as a patient with the information provided. If you wish to discuss this further, please contact the practice and ask to speak to the Practice Manager.
Kind Regards
mydentist Patient Support Team

Exploring North East Published on Google 2 years ago

Negative experience: Went there to have a small cavity sorted out and a scale and polish after a checkup. Paid as a private patient. Scale and polish - he barely touched my teeth. Spent about 90 seconds scraping around a couple of teeth. The little cavity…he “filled”. Went on holiday a couple days later and had niggling pain in the filled tooth. Assumed it was just settling in after the filling. Got worse as the holiday progressed. Went to see a proper dentist in Germany (where I was on holiday) who said it was a total botch job and fixed the problem for me. This dentist is a disgrace.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are very sorry to receive your 1-star review and would very much appreciate your further feedback. If you have not already done so I would encourage you to contact the practice and ask to speak with the Practice Manager. They will be happy to discuss your concerns with you.
Kind Regards
mydentist Patient Support Team

James Smith Published on Google 2 years ago

Fantastic experience: Been going to this dentist for about 6 months now . he’s really good done a great job on my new teeth today . Well happy with them . and his assistants are great I suffer from anxiety the make you so relaxed . Great service very professional

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi James
Thank you for taking the time to leave the practice a 5 star review. we understand how people may be frightened of attending the dentist. It’s therefore really important to us that our patients feel comfortable and reassured whilst in our care. It’s great to hear that your dentist make you feel relaxed during your appointments.
We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team

Karl Telford Published on Google 2 years ago

Negative experience: Was really happy to be accepted as a NHS patient with this dentist, even happier now that im off their list. Avoid this place at all costs or it will cost you.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are very sorry to receive your 1 star review. As we are unsure of the circumstances that have led to this review, we unfortunately cannot investigate. We do however thank you for taking the time to leave your comments.
Kind Regards
mydentist Patient Support Team

David Anderson Published on Google 2 years ago

Negative experience: This dentist is always in too much of a hurry. There is always the feeling you are wanted out the door as quick as possible regardless of how much the treatment may hurt. His condescending attitude is the worst part. Happy to laugh at the information offered to him and seems to think he knows how your mouth feels more than you would. Couldn't recommend this dentist for attitude alone. I was told there was no problem with a tooth only for a chunk of it to break away days later. I'm no dentist myself so I can't really comment on his work as far as that goes but his rush to get you out the door and superiority complex do him no favours as far as I can see. Update: As you can see from the reply below from the owner I was asked to provide further information about my experience, which I did. This appears to maybe be a front though as 6 days later from providing requested further information there has been no reply. Make of that what you will after 6 days but to me it seems as if their request for further information might be for show only, we will see if I get a reply after this.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are very sorry to receive your 1-star review and would very much appreciate your further feedback. If you would like to share your experience with us, please email [email protected] and we will investigate your concerns.
Kind Regards
mydentist Patient Support Team

Maureen Scott Published on Google 2 years ago

Negative experience: Had to cancel 2 appointments, 1 for having covid. 2nd I had to cancel today for Friday 6/12/23 because I've got plurisy. Receptionist very abrupt and put phone down on me. I'm really sorry I'm ill and had to cancel. I appreciate its inconvenient but I didn't ask to be poorly x Recent update on this post 8/12/23 got took into hospital on Thursday with plurisy x

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are very sorry to receive your 1-star review and would very much appreciate the opportunity to investigate this further for you. Please email [email protected] with further details and we will investigate your concerns and provide you with a response.
Kind Regards
mydentist Patient Support Team

Gabriela Iacob Published on Google 2 years ago

Negative experience: Probably the worst dentist I've seen.... i've been very hesitant to write this review as I don t like to be negative but i've been to this dentist 5 times in the course of a year. 4 out of 5 I've been treated like garbage, one time he was actually nice to me and I left a good review. This dentist had no empathy, no care for the patients, I was told I have gum disease when i ask what it was and if it's serios he just tut me and said, yes it's serious. Sorry but not everyone went to dentist school and has knowledge in the area. I've never been to a place and felt so humiliated... I would rather get a loan and go to a private dentist than go there again. He works quite efficient, I have no complaints in that regard is just he treated me badly multiple times, rude, blunt, ironic, far superior, the nurse was really nice everytime I really think he would benefit from a patient empathy course... would not recommend until the dentist attitude improves but don't think it will be very soon.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are very sorry to receive your 1-star review and would very much appreciate the opportunity to investigate this further for you. Please email [email protected] with further details and we will investigate your concerns and provide you with a response.
Kind Regards
mydentist Patient Support Team

Maz B Published on Google 2 years ago

Negative experience: Avoid this rude dentist. My bad health has affected my teeth. I asked about implants or what he would recommend for my front teeth, im very conscious about them. When you are in the waiting room it's advertising implants on the t.v screen and tells you to ask about them. I asked and got chastised and he wouldn't recommend what the next step would be, he wanted me to have no front teeth, the dental assistant was embarrassed she just put her head down. He even said he wouldn't have let his teeth get that bad. I'm always polite to medical staff and to not be able to ask questions is shameful. I can tell why they put him in a Stanley side street, all he can do is drill and fill. Everyone I talk to has has a bad experience with this dentist. Rude,arrogant bad mannered little man. He gets away with it because dentists are hard to get to, but you be better off getting your tooth punched out around the corner in The Top House pub.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi, I am sorry to hear of your concerns relating to your treatment at our practice, please can you email [email protected] including your full name, date of birth, the name and address of the practice you attend and the problems you have experienced and our Patient Support team will look into this for you.
Kind regards,
Patient Support Team.

Donna Lowdon Published on Google 2 years ago

Fantastic experience: Been scared of the dentist my whole life but all the staff and dentist have been fabulous and for the first time in my life going to the dentist doesn’t fill me with dread I really can’t recommend enough. Dentist was quick and gentle and explained what he was doing. Dental nurse was lovely and reassured and distracted me. Receptionist was super helpful. Thank you all x

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well and that you would recommend us.
Kind Regards
{my}dentist Patient Support Team

Diane Millar Published on Google 2 years ago

Fantastic experience: From the perspective of someone who is scared of dentists; Fabulous. Welcoming and professional. All members of team I met , especially singing dental nurse, (Apologies I can't remember your name) who kept me distracted throughout my treatment. The dentist Sameer who explained every step of the process and warned me if anything was going to potentially be uncomfortable (gentlest dental injections yet). Not forgetting the receptionist wo was just lovely, giving my husband post treatment instructions, not that this was an issue as I was giving full written information for post extraction care. Thank you

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for such a lovely review for our practice. They are a great team who really care for their patients. I will pass your feedback onto the practice team.
Kind Regards
{my}dentist Patient Support Team

vinny stark Published on Google 2 years ago

Fantastic experience: Very polite and totally at ease.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for taking the time to leave us a 5-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team

Jade Riley Published on Google 2 years ago

Negative experience: My partner hadn't been to a dentist in 10 years and was extremely nervous about this appointment. He is in a lot of pain and has major concerns about his teeth. He travelled miles to get to this appointment as there are no NHS dentists closer. He was in the appointment for less than 10 minutes. The dentist was rude, lacked people skills and completely dismissed any concerns my partner raised. We believe he needs major dental work, all of this now impossible because he's been brushed off. They charge you on the way in, so it's clear that they only care about taking your money and don't care about the treatment they provide. I have no idea what we will do now, because he was the only NHS dentist within the North of England and we can't afford to go private. I would give 0 stars if I could.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are sorry to receive your 1* review, since you are responding on behalf of a third party, we are unable to comment due to Data Protection.
If you could please ask that the patient contacts the practice and speak with the Practice Manager, they will be able to discuss their concerns and any feedback they have in this instance.
Kind Regards,
{my}dentist Patient Support Team.

Caitlin Mcmanus Published on Google 3 years ago

Negative experience: Had an appointment on Tuesday and unfortunately couldn’t go due to be ill and not being able to get out of bed!! So my boyfriend rang up to cancel nobody answered so he left a voicemail with his name and number they said they would call him back but didn’t !!! And sent a letter saying the won’t see me anymore yet have left unfinished work on my teeth!!! Then they gave me fillings on 2 of my teeth one was to deep and few months later I was having a lot off pain with it , so went in he told me it was my fillings and nothing to worry about went and go a 2nd opinion as I rang 111 3/5 time the same day with the amount of pain I was in! Got an emergency appointment and I had an infection in my filling and they had to start root canal as he told me it was just my ‘filling’ turns out it wasn’t !!!

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

I am sorry to hear that we are unable to offer you any further appointments, although we will always take into account personal circumstances, where patients fail to attend or cancel appointments with no/limited notice on a frequent basis, it will impact on the practice both in terms of cost and wasted surgery time. Therefore, it is with regret that we are unable to continue to offer dental services to these patients.
Kind regards,
{my}dentist Patient Support Team

Evelyn Clarke Published on Google 3 years ago

Positive experience: Because of some of the negative views I was very apprehensive about visiting this dentist as I am a nervous patient. However I decided to keep an open mind. My own personal experience was fine. Thankfully I had no cavities so didn't require any fillings but had a scale & polish. receptionist was very pleasant as was the dentist so

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for taking the time to leave us a 4-star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team

Gavin Elliott Published on Google 3 years ago

Negative experience: Travelled 100 miles to get a NHS dentist, arrived everyone was very nice, first check up...I was asked did I need a crown doing, no thank you, was my reply. The d3ntist then drilled a hole in one of my good tooth say he was removing plaque....absolute butcher. It will be sensitive for a few days, 3 month later still have the hole and refuse to go back!

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are sorry to receive your 1-star review.
Having looked at your records I am unable to find details regarding the comments therefore I would ask that you call the practice and ask to speak with the Practice Manager who will be able to discuss in more detail.
Kind Regards
{my}dentist Patient Support Team

Emma Slawinski Published on Google 3 years ago

Negative experience: The rudest man ever! I had the unpleasant experience of been seen by this dentist today. He was rude, abrupt and had absolutely no care or people skills whatsoever. I had an appointment for my 9 month old to see him as her first ever dentist appointment but that will be cancelled as I’m sure he would scare her away for life!

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are very sorry to receive your 1-star review and would very much appreciate your further feedback. If you could please call the practice and ask to speak with the Practice Manager to discuss these concerns.
Kind Regards
{my}dentist Patient Support Team

Catherine Hui Published on Google 3 years ago

Negative experience: Definitely not for nervous patients. The dentist was really rude and impatient. I had my first filling there and have been in pain with it ever since. Haven’t been able to eat on it for 9 months.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are sorry to receive your 1* review, due to the details left on the response we are unable to find the details for the patient you are referring to and will therefore be unable to respond accordingly. If you could please contact the practice and speak with the Practice Manager, they will be able to discuss your concerns and any subsequent feedback that the clinician in the instance may have.
Alternatively, if you incorrectly added the review to the wrong practice could I please ask that you remove it and add to the correct practice for a response.
Kind Regards,
{my}dentist Patient Support Team.

Colleen Thompson Published on Google 3 years ago

Fantastic experience: Amazing I cannot praise this dentist enough. Ten years of being absolutely petrified of going to a dentist. Not only has he gave me confidence again ,he's given me my smile back .I will continue to tell all friend's family and anyone who is needing dental treatment to contact this surgery . Thank you xx Colleen Thompson.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Hi, as a company we understand how people can be frightened of the dentist, it’s really important to us that our patients feel comfortable and reassured in our care. It’s great to hear that your dentist communicated your treatment with you so well and that you would recommend us.
Kind Regards
{my}dentist Patient Support Team

Emily Gleaves Published on Google 3 years ago

Fantastic experience: Don’t listen to the bad reviews. Very professional, Dentist is extremely kind and patient with nerves. Very happy with my experience, got a filling it was completely painless and quick :)

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for your 5-star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
{my}dentist Patient Support Team

Julia Hislop Published on Google 3 years ago

Positive experience: All members of staff were kind and friendly. And I was seen very quickly.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for such a wonderful review for our practice which is very much appreciated. Thank you for sharing your patient experience with us.
Kind Regards
{my}dentist Patient Support Team

Clare Published on Google 3 years ago

Negative experience: Rudest dentist I’ve ever come across. Has no time or sympathy for patients who are already nervous. He stopped mid treatment and told me he can’t continue to do it because I was shaking and shouted at me saying no where does local anaesthetic so I’ll have to put up with it. Expressed I was in severe pain and said he can’t see anything wrong so he can’t do anything about it. Finally had enough and got a referral from GP as he refused to. Now still having dental treatment because of his poor care that could have been resolved if he had actually investigated and listened. Nobody goes to the dentist for a fun day out.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are very sorry to hear of your dissatisfaction with the services you received from our Practice. I would like to apologise for your experience and recommend that you contact the practice and ask to speak to the Practice Manager about your experience.
Kind Regards,
{my}dentist Patient Support Team

Jack Daniels Published on Google 3 years ago

Negative experience: Worst dentist on the planet.the old fat woman is horrible to her patients and those who have learning difficulties do not go to this dentist !

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are very sorry to receive your 1 star review, as we are unsure of the circumstances that have led to this review we unfortunately cannot respond further.

Kind Regards
{my}dentist Patient Support Team

Ken Pratt Published on Google 4 years ago

Fantastic experience: ive been twice and both times were good, both staff and Dentist were plesant

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Dear Patient,

Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues.

Kind Regards

Julie Wood - {my}dentist Patient Services Team Leader

Donna Liddell Published on Google 4 years ago

Negative experience: Absolute butcher! Don't even go here taken 2 of my teeth unnecessarily excruciating pain now 5 days later absolute monster!

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Thank you for your feedback. I am very sorry to hear of your dissatisfaction with the service you received from our practice. I would like to apologise for your experience. If you have not already done so, I would recommend that you contact the practice and ask to speak to the Practice Manager about your experience.
Kind Regards,
{my}dentist Patient Support Team

King Murphy Published on Google 4 years ago

Negative experience: Basically the receptionist slagging me off and saying, “last chance” because I haven’t visited regularly enough. Disgusting woman. Also, my last experience here wasn’t very good. I’d recommend you find another dentist

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. If you wish to discuss this further, please e-mail the Practice Manager on [email protected]

Kind Regards
{my}dentist Patient Support Team

Michał Siwielec Published on Google 4 years ago

Negative experience: I have been in this place last time 7 years ago. I asked today for appointment and I have been informed, that because my last visit was years ago, appointment can be made not earlier than in 10 WEEKS! If they treating every patient they have like myself, I would say them- so sorry but run away from this place! Horrible experience.. Shame on you my(ex)dentist..

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible.

Kind Regards
{my}dentist Patient Support Team

Maxine Santos Published on Google 4 years ago

Fantastic experience: My first visit & I'm very pleased with this practice The Dentist was very kind and caring and explained everything before he examined and cleaned my teeth for me. Nurse & receptionist also very friendly.

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Good Afternoon Maxine
Thank you for your 5 star review. I have forwarded your feedback to the practice team who will very much appreciate your comments.
Kind Regards
Patient Support Team

Jay Haddy Published on Google 4 years ago

Negative experience: Absolute joke had an abcess in my lower jaw and was in hospital getting it removed and missed an appointment and csn no longer use the surgery

mydentist, Clifford Road, Stanley
mydentist, Clifford Road, Stanley

Good Afternoon
Thank you for your feedback. We are very sorry to hear of your dissatisfaction with the service you received from our practice and would like to apologise for your experience.
Our mydentist patient support team will be happy to discuss any concerns or look into any formal complaint you may wish to make about the practice. They can be contacted on [email protected], Kind Regards, mydentist

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