mydentist, Warrington Road, Rainhill

Negative experience: ​I am beyond furious. I was denied a dental appointment today because the person on the phone decided I wasn't in "enough" pain to justify being seen. I tried to explain that I have an incredibly high pain threshold—I’ve literally given birth at home alone because of it—but I was met with total ignorance. ​Instead of listening to the fact that my face is visibly swollen and the situation is getting worse, the staff member started making it about themselves, comparing my situation to their own gallbladder surgery and their own childbirth experience. It’s not a competition; it’s a medical need. ​To be refused treatment for a visible, physical issue just because I'm not "agitated enough" for their liking is negligent. The lack of empathy and the "nob head" attitude on the phone was unbelievable. I wouldn't recommend this place to anyone who actually wants to be heard.

Negative experience: Waiting a long time for a privet appointment nearly 30 mins after the time should for been seen reception could be heated talking g about date life ,other patients and holidays . No interest in what is going on around the blonde receptionist more interested in what her colleagues have going on in there lifes then customers

Fantastic experience: I have recently had my teeth straightened by Atif Chohan. Atif assessed my teeth and recommended Invisalign, the course of treatment was explained and easy to follow. I am extremely happy with my results and highly recommend Atif. I have now booked in for additional teeth whitening too.

Fantastic experience: A trip to the dentist is not my idea of fun. Having a tooth extracted - especially a huge one fills me with fear. Magda was so considerate - kind and gently reassuring.

Fantastic experience: I can't recommend Dr. Atif Chohan at MyDentist in Rainhill highly enough. I first visited last year for a wisdom tooth extraction and was so impressed with his knowledge, professionalism, and calm manner. Not only is he clearly very experienced, but he's also genuinely down-to-earth and easy to talk to — something that really helps put you at ease, especially during dental visits. Since then, he’s also started looking after my children’s dental care, and they feel just as comfortable with him as I do. It's great to have found a dentist who combines clinical expertise with such a warm, approachable attitude. Also worth mentioning is his dental assistant — she’s incredibly friendly, calming, and clearly excellent at her job. The whole team creates such a positive and reassuring atmosphere. A fantastic experience all around.

Fantastic experience: I’ve been having tooth pain in a tooth I chipped when I was younger. This practice was able to give me an emergency nhs appointment and I saw Ayala Haririri. She listened to what my problems were and did an examination and booked me in for another appointment in a couple weeks for a root canal. She made me feel really comfortable and explained everything in a way I could understand

Negative experience: I was an NHS patient here pre-covid. When they resumed appointments after lockdown finished I rang up to get an appointment for a check up. The person on the other end of the phone said to wait and they would get around to me as they had a backlog. I kept ringing at 6 month periods and was told the same thing each time. I was then told they'd removed me as a patient because I hadn't been in! Appalling service. Gave 2* because the dentists were great but the admin is terrible.

Fantastic experience: I have been with this dentist since I was little (53 now). I had a panic attack in there when I was about 15. So always been a bit dubious about going. About 18 months ago one of the dentists went to take my tooth out but it broke. I was scared to go to the dental hospital so kept putting it off. I had a check up at the beginning of november and a different dentist Kamila said I would have to have the tooth out. I was a bit scared but opted to have it done. I felt so relaxed and comfortable that it was over quickly. I'm definitely going to visit Kamila from now on. Excellent service xx

Fantastic experience: I had my wisdom tooth taken out here today. I am a private MyDentist patient but I go to a different clinic usually. I was really nervous about this but the staff were really lovely. I felt reassured by the dentist and the nurse even held my hand for the local anaesthetic. I was out and all done 30 minutes after my appointment. Thank you

Fantastic experience: I contacted the practice today and got put on the NHS waiting list. I must say absolutely 5* for the receptionist I spoke to today, she was very lovely and told me all the information I was looking for. I sure hope it won’t be long till I get seen by the dentist, looking at the other reviews about people’s experiences with the dentists I am a bit concerned but hopefully that has been sorted

Negative experience: They don’t listen to you, very rude & carefree. Will not be ever going back. Used to be a good dentist, I’ve been going my whole life but now it’s just gone down hill.

Negative experience: What can I say about Rainhills My dentist. I needed a dentist because I was in pain, so I booked a appointment which was very simple the lady on the phone was nice but because am not signed up with the NHS I had to pay (£49) to have it looked at, Which I don't agree with you should never have to pay when your in pain simple fact. The receptionist and the assistant was nice but when I went to see the dentist (Dr Botha) I could already tell something isn't right about her, she was rather rude about my dental hygiene which was unnecessary when you just want to get in and out and find out what your next few options are. Dr Botha needs a few lessons in empathy, customer service and not to be so rude to customers when they have been in pain! (As the owner I would definitely check to see why the dentists are nasty for no reason it makes no sense) All I got was a simple X-Ray to show that the tooth has to come out and got no prescription was given afterwards. Overall I wish my experience went better as I just don't like the idea of having to give loads of money to a dentist and they just don't care about you one bit! Save your money and get with the NHS or better yet find someone who cares!

Negative experience: I just been in call with receptionist, she was rude straight away, when I was asked for a information, so I’m glad I didn’t continue conversation, because I won’t be feeling comfortable, to go that clinic, and I don’t recommend nobody to go in there, because for the receptionist been rude, I don’t want imagine other people’s I’m so dicepoint !!

Negative experience: I was having intermittent pain in one of my incisors a couple of years ago. Dr Hove at first insisted there was nothing wrong with it and then during a later visit discovered a fine crack in the tooth and suggested that I have the tooth removed the following week. Probably because I was an NHS patient he rushed through the extraction at top speed, and as a result has left a tiny piece of the incisor embedded in my gum.

Fantastic experience: I can’t imagine going anywhere else

Fantastic experience: This review is based on my experience with dentist Aishat. What a top tier practitioner! Best dental experience I've had, and her assistants were also very lovely.

Negative experience: I have very mixed feelings regarding my recent visit, I have not been able to find an NHS Dentist for a number of years, and after having several strokes and being housebound, my teeth need lots of attention and work doing. I have had to go private As there are no NHS appointments so was booked in to see Magdalena. I wanted to discuss my options as need several teeth out, but the appointment was extremely rushed, I felt like a nuisance, and when I asked about dentures, she would not discuss this with me. Just gave me a lecture on the state of my teeth. I went back the following week for an extraction and I must admit this went very smoothly and quickly without any pain so I cannot fault her for this, but I still came away, feeling very unhappy as I am still unsure what my options are when I have had the remaining extractions, I need. I am going back in January for another extraction, but I have asked to see a different Dentist who will hopefully Talk me through my options although I have been advised I will have to pay another consultation fee due to see in a different Dentist in the practice. hopefully I will have a better experience and can put a better review on once this has taken place

Negative experience: The receptionist today is horrendous, vile, rude I could not believe what I was witnessing. She needs to stay home, not working with the general public. I would not go to this practice again but the dentists are amazing. I hope I never have to come across her again.

Negative experience: The dentists are mostly good however the receptionists especially Ann are obstructive and stubbornly unhelpful, when you have a sore tooth or gum you won't get much empathy.

Fantastic experience: Aishat my dentist is so lovely ,she helps keep you relaxed & explains whats happening.

Fantastic experience: My dentist highly recommended from start to finish ayaa reassured me with every procedure I had, im absolutely made up with the end result

Negative experience: This was my NHS dentist and now I have decided to lose this service and pay privately. Utterly unbelievable experience, spoken to like I had done something wrong .The dentist Magdelana needs to focus on customer service, her manner is something I have never experienced before and would never want to again. The practice need to act on customer feedback before they lose anymore customers.

Negative experience: ⚠️TOTAL SCAMMERS⚠️They told me i had to extract my tooth and have a dental implant. Went to 2 different dentists and they told me my tooth was okay needs a root canal. So I done it for less than 10% of “mydentist” was charging me. If google had zero stars ⭐️ I would give to this business

Fantastic experience: Very helpful friendly service. Fitted my child in after phoning round 3 others who wouldn't. Great dentist

Fantastic experience: Great experience at My Dentist, I was very well informed an out my treatment and future needs.

Fantastic experience: I have always been terrified of the dentist has i have had a couple of bad experiences since i was a child, but now i have a lovely dentist who treats me with kindest, respect i have had a change of heart that not all dentist dont care about those of us who are scared of dentists or their equipement. The receptionist are helpful and commodating i work split shifts in two schools which is hard for me to get the time right between work or schools holidays as i work most of them. with covid lockdown and emergence treatments that was only given out at the time, i needed a lot of work doing they did it and i also have made speedy progress 6 fillings and 1 root canel, gone from 3 months to 6 months hopefully at some point it will go to 12 months. I want to say a MASSIVE THANK YOU

Fantastic experience: Positive experience at my dentist, am totally satisfied.

Fantastic experience: Thorough examination & advice given & follow up appointment made.

Negative experience: Waited 1 hour for my appointment as there was a delay only to be told that they could not do anything about my teeth! Thank you NOT!

Fantastic experience: I'm an NHS patient at mydentist Rainhill. I hadn't been for a few years but I broke a tooth and managed to get a check up a few days later. A week after that, I had two teeth repaired and a scale by the very professional and kind Dr. Ayaa Hariri. I was always seen on time, which is difficult in a busy dental practice. Reception staff were polite and professional. I've been registered here for about 30 years and have never experienced any problems.

Fantastic experience: Mr Botha extracted my wisdom tooth today. It had broken and was causing a great deal of pain. I was very nervous but there was no need to be, his nurse( sorry I don't know her name) was so friendly and together they calmed me. It was pain-free and am so grateful to receive such good care.

Negative experience: Dreadful practice, was told I had to have root canal treatment work done and a cap put on the peg, 3 times I asked to just take the tooth out, got told they can save it etc. Had a cap done which cost 450£, 10 months later the cap fell off, returned again and the dentist said it should of never been done

Negative experience: I won’t be going back. I will be going back to my previous private dentist up the road. Their quote was very expensive much more than my private dentist. Magda was very unwelcoming, rushed, and made me feel very uneasy and I’m not even sure whether she actually did a check up? I had no treatment and literally spoke to her back for the 10 minutes while she was on computer. If you’re a nervous patient stay well clear! Horrible experience, I will take my £10 grand elsewhere!

Negative experience: Just phoned up for a emergency appointment as my top dentures split in two was told by a very rude receptionist no NHS patients being taken on so I asked how much for a top set of dentures and was told 700.00 just for the top set discused please find a local caring dentist

Fantastic experience: Excellent patient care from Aishat Bashkir-Geumbo. I have significant health issues but the dentist was very mindful of my wellbeing and conducted the work both professionally and sympathetically. First class!

Fantastic experience: I was about to start some dental treatment shortly before lockdown and had been referred to the dental hospital. Unfortunately all was put on hold. Several months later I required urgent treatment which the lovely dentist at my dentist rainhill carried out herself over numerous appointments and resolved my problems. She was patient, kind and caring, as was the dental nurse. I expressed an interest in dental implants and she referred me to Mr botha at the practice. It's been a long journey and I cannot thank him and his team enough for the patience and care that I received. My concerns were always understood and explained. They were so helpful and caring throughout the process and allayed my fears. Also the reception staff helped me through my journey and always offered words of encouragement, always being positive and friendly. Thank you to my dentist rainhill for great service. It really was appreciated.

Fantastic experience: Good service good treatment punctual and efficient recommended

Fantastic experience: Very pleased with my first visit to My Dentist since my regular dentist of over 35 years left (retired). The dentist I saw was Aishat who was extremely friendly and professional who explained in detail the "outcome" of my checkup.

Fantastic experience: I have recently had 2 complicated procedures completed successfully by their dentist Ayaa Hariri. She found creative solutions to both, is caring, personable, and extremely thorough, and as an NHS dentist, precious to the service.

Negative experience: Horrible SCAMMERS!!Avoid at all cost they will ruin your teeth!!!

Negative experience: SCAMMERS!Take your money and keep changing the appointments.AVOID!!!!

Negative experience: These people are scammers.AVOID at all cost.Took my money for an appointment and then changed it for 2 months after without notifing me!When asked they refused that they changed it.

Negative experience: AVOID - INTERESTED IN YOUR MONEY NOT YOUR CARE!! After 24yrs service in HM Forces, I rang for an emergency appointment due to a broken tooth. Almost immediately I was told they were not accepting NHS patients. The Armed Forces Covenant and a lifetime of service means nothing to these people who are entirely focused on what is in your wallet and not treating emergency cases. Disgusting.

Fantastic experience: One of my molars needed to be extracted and I left myself on the competent hands of Dr. Regine. She was really professional and did an amazing job! I recommend her and the practice. Thank you!

Fantastic experience: I recently visited My Dentist in Rainhill for a routine check up. As I was meeting with their new dentist for the first time I was a bit apprehensive, but the lady I saw couldn’t have put me more at ease. I have really sensitive teeth so as a mature lady any work or poking and prodding of my mouth seems to cause pain and as I required a small filling I became quite anxious. However the dentist listened intently to my concerns and was gentle treating me and could not have been any more supportive. I won’t hesitate to continue booking in to see her in the future for any further treatment I may require. Sadly I didn’t get her name.

Fantastic experience: I recently enquired about an emergency appointment, I had moved areas and forgot about registering with a dentist which I’m sure we have all done! I called MYDentist in Rainhill and spoke to a lovely lady called Ann, she explained that they weren’t taking on any NHS patients at the moment however she offered me an appointment through a scheme called ‘MyOptions’, I had never heard of this but what an amazing option to have, reasonable priced, still the same level of service you would expect from any dentist and appointments to suit you I was seen the next day by a lovely dentist called Regine, I am now pain free (thank god). When Ann asked me if I would be happy to leave a google review for the service I received today, of course I agreed. I can’t thank you enough. Great value for money Great service Lovely team See you all in 6 months

Fantastic experience: Have been a patient of this practice for about 4 years now & have always been treated with respect by reception staff and with utmost care & professionalism by my dentist Emma...I am very happy with the outcome of all my treatments.

Negative experience: Had appointment today at 15. 40 when i booked appointment said I had lost part of filling got seen at 16.20 in there for 2 minutes got a temporary filling that I obviously didn't need as it fell out at 23.06 have to wait again another 4 weeks for another appointment what a joke would not recommend this dentist think they book everyone one in for five minutes need to look at booking in system I think very disappointed again

Negative experience: Very rude dentist. Worst I have dealt with.

Negative experience: Been using this dentist for a long time and always had problems getting early or late appointment due to work. I booked an appointment on line about a month ago for today at 6.45pmI contracted the Dentist about 2 weeks ago to check that everything was ok and was told Yep just turn up.Well today came and I was contacted by the Dentist to say that my appointment has been cancelled......When I phoned the Dentist back up I was told the was no record about my appointment even though I have a confirmation notice on my phone and that I had already phoned up and was told every thing was good... The lady then said the next late night appointment was 18 Sep 2017.. None of this was my fault and it's quite normal for my appointment to get cancelled for some reason... My Fiancee is due for a baby on the next 3 weeks and i will find it hard to find time then to go to the Dentist then. I Will defo consider going to someone else as I find the practise not helpful to people who work 9 to 6 5 days a week and struggle getting out of work,Hense trying for Late night appointment... Not AMUSED...