mydentist, Broadpool Lane, Poulton-le-Fylde
mydentist, Broadpool Lane, Poulton-le-Fylde is a dentist offering: dental exams and checkups, emergency appointments, dental fillings, hygiene, extractions, composite bonding, NHS appointments, dentures, whitening, straightening, and dental implants in Poulton-le-Fylde
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: (closed)
Services and Treatments
mydentist, Broadpool Lane, Poulton-le-Fylde: Reviews
Fantastic experience: I had treatment today Thursday and must compliment first the receptionist Caitlin who is very efficient and the dentist Usman was also very professional aided by his dental nurse. This was under NHS and very professional treatment
Good morning,
Thank you for your 5 star review and for taking the time to leave your lovely feedback, which will be shared with the practice team.
Many thanks,
Patient Support Team
Fantastic experience: Emergency appointment on same day I rang even though I was not on their books. Very helpful & friendly
Hi Susan. We are grateful for your kind words and 5 star review. We are pleased the team could accommodate you promptly and make you feel welcome.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I've had a lifelong phobia of the dentist that has never left me even at the age of 65 but I've been today to have fillings and peridontal treatment with dentist Sasha Young. What a lovely lady she is and so passionate over her work. No pain in any procedures, didn't even feel the injections. Don't you dare leave this practice Sasha
Hi Wendy. We are pleased to hear that you had such a positive and comfortable experience at the practice, especially given your lifelong phobia of the dentist. It is amazing to know that Sasha was able to make your visit so pleasant and pain-free, including the injections! We completely understand how daunting it can be to visit the dentist, particularly after so many years of anxiety around it, so we are so glad that your experience with the fillings and periodontal treatment went so smoothly. We look forward to welcoming you back to the practice and hope that each future visit continues to be just as positive and comfortable for you.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very pleased with the service. Had a composite tooth done on a front and it made a really big difference. Everything was explained. Sasha Young was my dentist and she was very helpful in explaining how it works. I'm impressed with the results so much that I'm going to have my two front teeth done. Can recommend this practice. Ask for Sasha Young
Hi There. We are grateful for your positive feedback. We're pleased to hear that you were very happy with the service and that the composite tooth treatment on your front tooth made such a really big difference for you. It's wonderful to know that the composite treatment exceeded your expectations and that our team provided clear explanations throughout the entire process. We're particularly pleased that Sasha Young was able to be so helpful in explaining how the composite treatment works and that you felt everything was thoroughly explained to you. It's amazing to hear that you're so impressed with the results that you're planning to have your two front teeth done as well. Thank you for recommending our practice and specifically mentioning Sasha Young - we appreciate your trust in our dental care.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I had a filling in my eye tooth my dental surgeon Donata has done a wonderful job very skilled thank you
We are delighted to hear that Donata did a wonderful job with your filling. Thank you for taking the time to share your experience with us.
Kind Regards
mydentist Patient Support Team
Negative experience: I recently had a check up, told I needed 4 fillings. Two large and two smaller. I had the large ones done and was charged the higher banding as I was told they were significant. It cost over £500 just for 2 fillings. I have moved dental practice and been for another check 2 months later. The new dentist showed me on the Xray that the fillings I had were very small and that I don't need any more fillings - in fact that he would not drill into healthy teeth for a filling because it would cause damage that is completely unnecessary. Overall, I would avoid that practice as I was over-proscribed dental work so that they could make a profit because I don't qualify for free NHS dental care. Profiteering private healthcare at work.
We are very sorry to receive your 1-star review and would very much appreciate your further feedback. If you would like to share your experience with us, please email [email protected].
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have always trusted this dental practice after many bad experiences even although I have moved away I still comeback.
Hi Colin. Thank you for your review. Your continued trust means everything, especially after past experiences. Thank you for your loyalty and returning to us even when you have moved away.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Absolutely amazing staff here receptionist Charlie always goes above and beyond i had treatments with donata amazing lady too nothing is to much trouble for any of the staff made me feel so comfortable and at ease if u have a phobia of dentist s this is the place to go thanks again for a great service
Hi Nicola. We are pleased to hear about your positive experience. Our team strives to provide comfortable, caring service. Thank you for highlighting our staff's dedication to patient comfort.
Kind Regards
mydentist Patient Support Team
Fantastic experience: This practice has a good vibe. My dental surgeon, Donata, has done wonders for my teeth and is always gentle and is very skilled at her craft. I value the service I receive from this practice
We're grateful for your positive feedback, Michael. It's great to hear that Donata has provided you with excellent care for your teeth. Thank you for taking the time to share your experience with us.
Kind Regards
Patient Support Team
Fantastic experience: Very friendly staff from a warm welcome at reception and wonderful treatment from Chris and Jacks. Highly recommended.
Hi. Your review is appreciated. We're glad to hear you had a positive experience with our staff. Thank you for the recommendation.
Kind Regards
mydentist Patient Support Team
Fantastic experience: A lovely and friendly team from the receptionist through to the dentist. The practice is fresh and modern. Would definitely recommend
Thank you for recommending mydentist, Broadpool Lane. We are happy to hear about your positive experience with our friendly team and modern practice.
Kind Regards
mydentist Patient Support Team
Fantastic experience: I have had terrible trouble with my teeth, not least from accidents and long period of neglect, on my part. Lucy, and now Pri, have been spectacular professionals with wonderful bedside manners, reassuring, educating and problem solving true professionals and people-people’s. The receptionists are wonderful, the text reminders and their profoundly polite gone calls, are never intrusive or inconvenient. Highly recommended (and this is my 19th dentist in 30 years , not to speak of orthodontists!
We greatly appreciate your positive feedback and are thrilled to hear about your experience at mydentist. Thank you for your kind words about our team and services.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Miss Denopaite top class service with a smile. I am going on holiday with a permanent smile now.
We are absolutely thrilled to hear about your top-class service experience with Miss Denopaite. Thank you for sharing your positive feedback!
Kind Regards
mydentist Patient Support Team
Negative experience: The receptionist was polite but they've declared to the NHS they are taking on new NHS patients and yet you ring them up and they say they aren't taking on any NHS Patients. It's a joke when you can't afford private or the finance rejects you so your left with no confidence and broken teeth because there's no NHS dentists taking on.
Negative experience: Arrived at 1:30 for a 1:45. They close daily until 1:45. Maybe add that to the 3 phone calls and 3 texts you sent. I then walk up at 1:44… 60 seconds prior to my appt and a lady with a bannana says she is on lunch. Errrrnsure but I’ve paying £350 and it’s 1 min before my appt - wait outside. Etrrr no way. Cancel my appt and enjoy your bannana. All it needed was sorry sir we’re on lunch please come in and take a seat.
We are very sorry to receive your 1-star review and would very much appreciate the opportunity to investigate this further for you. Please email [email protected] with further details and we will investigate your concerns and provide you with a response.
Kind Regards
mydentist Patient Support Team
Fantastic experience: Very professional, painless and quick. Felt in really good hands
Thank you for such a wonderful review for our practice which is very much appreciated. Thank you for sharing your patient experience with us.
Kind Regards
{my}dentist Patient Support Team
Negative experience: Rang to rearrange another hygiene appointment as I have flu like symptoms?. It would go down as a late/ missed appointment therefore I would lose my NHS place. So?, going into Dental Practice with flu like symptoms as I cannot afford private treatment. Good move Broadpool Dental Practice
Thank you for your review. I am sorry to hear that you are unhappy. Although we will always take into account personal circumstances, where patients fail to attend or cancel appointments with no/limited notice on a frequent basis, it will impact on the practice both in terms of cost and wasted surgery time. As far as attending a dentist when ill this is entirely at your own discretion, obviously clinicians and nurses do have the relevant PPE to ensure that they are protected so the onus does lie with the patient to ensure they are well enough to attend and undergo treatment.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Visited on Friday for a filling and polish and scale, from when I worked in the reception team were friendly. Donata (dentist) and Lucy (dental nurse) really put me at ease as been sometime since been, so was nervous. I was actually really relaxed and they were so lovely.
Thank you for your wonderful comments and 5 star review!
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: I switched dentist from Hardhorn dental clinic to my dentist in Hambleton. Can I say that they are brilliant and my new dentist Lucy is a credit to her profession. Lucy is so nice and caring,explains everything ,so you understand everything that is going on . I used to have a phobia about dentists until I went to the Hambleton clinic. I can not recommend then highly enough . Wish I made that switch years ago.
Good Afternoon Kevin
Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your lovely comments for Lucy and the practice team.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Ref khal and jacks I 'm a nervous patient, but i was put at ease straight away. Lovely and friendly , Thankyou!
Good Morning Linda
Thank you for taking the time to leave us a 5 star review.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Massive thank you to Lucy for her professionalism in view of my treatment , a true professional is not some who just produces good result all the time ,but also can keep complete calmness and courtesy in non straight forward situations, and still achieve a satisfactory outcome , thank you to all the team and have a Merry Christmas Kindest Regards Steve Jenkinson
Thank you for your 5 star review. We look forward to welcoming you back to {my}dentist for your next appointment.
Kind Regards
{my}dentist Patient Support Team
Positive experience: Friendly dentist surgery in the local village. Parking is available but it is shared with a couple of other shops, so not many spaces and can be a bit hit & miss on whether you can park. The surgery itself has a very small entrance foyer where the reception desk is, so no privacy & more than 2 people & you are struggling for space. Once booked in the waiting room is larger but only slightly. There is a dentist on the ground floor plus rooms upstairs. The stairs are quite steep. All the staff are very friendly and professional.
Good Morning
Thank you for your review which I will share with the Practice Team.
We look forward to welcoming you back to the practice for your next appointment.
Kind Regards
Patient Support Team
Fantastic experience: Professional and caring team. Was very happy with the service, the dentist was thorough and explained my treatment fully. All staff were pleasant and put me at ease - would definitely recommend.
Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: Absolutely fantastic dental practice. The reception staff are very welcoming and well organised. As someone who suffers with moderate anxiety with dental work I was made to feel very much at ease. My dentist and dental nurse were really understanding of this and had plenty of patience for me. I would highly recommend!
Thank you for such a wonderful review for our practice which is very much appreciated. Thank you for sharing your patient experience with us.
Kind Regards
{my}dentist Patient Support Team
Negative experience: Very abrupt reception staff with little knowledge on policy’s and procedures. If an nhs patient the dentists seem very unconcerned and do not offer correct treatment. Causing a lot of pain and worry. Not very sympathetic either. Worst practice I’ve ever used
We apologise for the delay in responding to your review. We have identified an issue that has meant we have reviews that have not been responded to for over a number of years involving a few of our practices. This issue has now been resolved and we trust your issue has now been resolved. Again, we apologise for any inconvenience this may have caused.
Kind Regards
{my}dentist Patient Support Team
Fantastic experience: I attended the hygienist Khalid and assistant, Jacqueline twice. The first time Khalid gave me a thorough examination of all my gums and teeth, explained how bad my gums had receded and what could be done to save them from getting any worse and from losing my teeth. He then said if I had one hour appointment with several injections he could stop further problems with my gums. The whole appointment was administered in an exceptional manner, specialist face masks, cleanliness etc. Khalid then explained what I then had to do from then on. No hygienist has ever looked after me like this before. Thank you so much. See you in 4 months. Marilyn
Good Afternoon Anne
Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
Patient Support Team
Fantastic experience: We started going to see Lucy a few years back after my son developed a fear of the dentist as a result of poor communication and interaction from a different practice. The entire team put him at his ease and following regular appointments with Lucy he is now free of his fear. We saw a different practitioner today for fillings for both children. Again, the communication skills with the children was fantastic. No worry, no stress, no fear. I can't recommend this practice enough
Hi lyn
Thank you for your 5 star review which I will share with the Practice Team.
We look forward to welcoming you and your son back to the practice for your next appointment.
Kind Regards
Patient Support Team
Fantastic experience: Great service with Dr Latus today. Friendly and effective care with clear advice for my future personal dental routine. She explained each concern I shared in easy to understand terms. I would definitely recommend the overall rate of service.
Hi Sally
Thank you for your 5 star review which is very much appreciated. I am very pleased to hear of your experience and we look forward to welcoming you back to the practice for your next appointment.
Kind Regards
Patient Support Team
Fantastic experience: Being an anxious person the dentist isn't my favourite place but I needn't have worried, staff are all very friendly, Lucy my dentist is friendly explains everything and gives good advise,
Dear Ms Pirie,
Thank you for your 5 star review which is very much appreciated. I am very pleased to hear of your experience and we look forward to welcoming you back to the practice for your next appointment.
Kind Regards
Patient Support Team
Fantastic experience: Great team. Professional and talented.
Hi Debra,
Thank you for your 5 star review. I am very pleased to hear of your experience and I will share your feedback with the Practice Team.
Kind Regards
Patient Support Team
Fantastic experience: Fantastic dentist and appointments are usually punctual so very little waiting time. Having been afraid of dentists for most of my life I have to say this is the best dentists I have been to. I am always put at ease which is very important to me. Thoroughly recommend them as a really good dental practice.
Fantastic experience: I transferred to this clinic because of its excellent reputation, despite it being some distance from my home and I think it was a great decision, my dentist is the most humble knowledgeable and friendly I have ever had the pleasure of being served by and they offer top end hygienist treatments like the airflow. It can be pretty busy and the front desk is tiny but the waiting area is comfortable and spacious.
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