mydentist, Eastgate Street, Stafford

Fantastic experience: Always helpful and polite and in emergency they always manage to get you in somehow. Can’t recommend them enough.

Fantastic experience: Very friendly practice. Professional, helpful and all in all the best dentist I've ever had. The ladies on reception are super friendly and welcoming. Jak is just brilliant. Puts your mind at rest and makes you feel calm ⭐⭐⭐⭐⭐

Negative experience: I went for a check-up that cost £100, and the appointment was finished in about 10 minutes. Afterwards, I was charged an additional £50 for reasons that were never properly explained. Then I was told I needed to book another 30-minute appointment that would cost £700 on the day. So in total, I paid £150 just to be told to come back and pay another £700. I’ll definitely be taking this further. Edit.... after making the complaint and talking to the manager ( seems an nice lady that was very understanding ) i learn that I have a fractured tooth and something wrong with my gums But was never told this in the appointment and isn't on the treatment plans.. So what. does this dentist hold stuff back even though I paid £100??

Positive experience: It's ok but one of the male dentists refused to do a quick scale and polish under NHS treatment. My teeth definitely needed a scale and polish not a deep hygiene clean. In the current climate people can't afford £70 for a separate appointment hygiene clean. I felt pretty rushed. He also only gave me a clove pack for an absence once when I needed antibiotics. Uma is great though. Brilliant service, referred me to an oral specialist.

Fantastic experience: Visiting mydentist was a very caring and relaxing experience. I've always been nervous about Visiting any dentist but the staff and the very calming Doctor that did my treatment were fantastic and my thanks to all involved for a great result. I'd recommend Mydentist to anyone who is nervous about visiting the dentist. Once again thank you.

Negative experience: Really bad experience , I won’t recommend to anyone , I went there with damaged jaw tooth and the dr without telling that I need a root canal treatment instead has done a composit filling , I paid 280 pounds and after 2 weeks I had to take that composit out for a root canal treatment , they refused to give my money back and also he said his done a composit because my tooth was really damaged . How this helped me? He made me pay something that I don’t need in the first place , this is not how a dr should practice . Don’t go there !

Fantastic experience: I spoke to a lovely lady today, very helpful, I've been looking for a dentist for a number of years now for NHS and luckily I managed to get booked in with an emergency appointment, thank you my dentist, your a life saver.

Fantastic experience: Very friendly service and polite Very quick service and l am happy as long as l live

Negative experience: Today I took my 3 children for check-up at the practice. The entire appointment was over in under five minutes, and at no point were we asked if we had any concerns or questions. This gave the impression that the visit was rushed and lacked the thoroughness one would reasonably expect during a routine dental examination. When I attempted to raise a concern regarding the possibility of my daughter needing braces, I was promptly dismissed and told she did not meet the criteria—without any further discussion or explanation. The interaction left me feeling disregarded and deeply disappointed with the level of care we received. I believe every patient—especially children—deserves attentive, respectful, and responsive dental care. Unfortunately, our experience fell far short of that expectation. As such, I will not be returning to your practice and will be seeking alternative dental care for my children moving forward.

Negative experience: Dr Marius Iliescu is in the habit of looking for & inventing work. During a routine checkup, I “needed” fillings around two existing metal fillings. Amalgam fillings were used & the teeth were over drilled. This caused sensitivity and the tooth was redrilled and refilled with amalgam which did not help. The new treatment prescribed involves an injection in the gum, removal of original pre-existing metal fillings and RCT — designed to put me off which it has. I have been left with permanent sensitivity / damage. I am dissatisfied with the treatment provided as this is dentist induced and started from a routine checku

Fantastic experience: Excellent dentist have never had a bad experience here. The staff are always helpful and efficient.

Fantastic experience: GREAT WORK Thank you for the care taken of me - I am super nervous and was put at ease

Negative experience: My dentist here would cause me intentional pain just to make a point. He even messed up with a needle. Slipped with it in my mouth. Days later I had an abscess. The dentist kept claiming they couldn’t do anything or see me for 2 weeks and did nothing to help with my pain or symptoms. In the end I had to go to A&E twice for help because my jaw locked up to the point I could barely eat. Couldn’t even get a spoon between my teeth. Horrific experience. I didn’t realise that this wasn’t the norm until a friend went with me for an appointment once and saw how the dentist was and told me that it’s not normal. I moved to another dentist and it was night and day difference. Never dealt with pain or issues from my dentist since.

Positive experience: Good nhs dentist highly recommended

Negative experience: If I had another choice of dentistry, this would be my last choice. Not happy with the duty of care.

Fantastic experience: always great

Negative experience: Do not go to this dentist!!!! Rude, unwilling to help in an emergency! Had to refund me after charging me for things I didn’t need

Fantastic experience: Reception staff are excellent especially Theresa. Thankyou to Jacek for your caring understanding manner . Excellent team here all round. Judith Dawkins

Fantastic experience: I went in for an emergency appointment, staff were all fantastic and sorted out the problem, explained all the options well, I definitely made the right decision in my treatment thank you

Fantastic experience: I'm always a very nervous patient when I visit the dentist, from a bad experience as a child, but today my visit was extremely good, Nazanin spent quite a lot of time with me explaining my different options for some treatment that's going to happen in the not too distant future. So thank you very much for your explanations along with your colleague who's name I didn't get. Not forgetting the receptionists who are always very friendly and greet you very professionally, so thanks once again. See you in 3/12

Fantastic experience: Can't thank Uma and team enough for seeing me today as I was in agony with post filled tooth. Sorry for being a nuisance But very grateful X❤️

Fantastic experience: I have been going to Nantia for many years now. She always puts you at ease with her friendly manner and is thorough and honest. Reception Staff are lovely too whether it be face to face or on the telephone. Just wish they could take on more over 18’s NHS patients as I recommend them to everyone.

Fantastic experience: Super friendly staff and great service.

Fantastic experience: Appointments available without weeks of waiting lists. Friendly staff. Quick and efficient service

Positive experience: Friendly, efficient and timely service at routine check-up. Thank you :)

Fantastic experience: Needed an emergency appointment and was able to see my own dentist the same day. Fantastic service

Fantastic experience: Been at this dentist for a few years now and honestly cannot fault the service. I've recently been having wisdom teeth trouble and they were able to book an emergency appointment for me on the same day. I saw Jacek, who I have to say, is professional, friendly and puts you at complete ease. He diagnosed the problem and helped to alleviate my tooth pain. I would highly recommend this dentist.

Positive experience: This is the only dentist that actually put me on a waiting list after calling around over 14 dentists this was the only one to put me on a waiting list for NHS treatment thank you

Negative experience: Very disappointed with the treatment I have received I have tried to resolve it only to be fobbed off and rushed around by the dentist there

Fantastic experience: Was made to fel welcome and put at ease by dentist. After examination and x-ray, the problem was diagnosed and shown on screen, so i could clearly see the issue. Treatment was discussed and carried out promptly. I couldn't find any fault with the procedure and would highly recommend this dentist.

Negative experience: I’ve never been happy with my treatment here and have only gone due to lack of nhs dentists and being a single parent on a low income…been shouted at and my teeth all but destroyed here and told I should be grateful by Marius

Fantastic experience: Had some work done on my teeth and I so pleased with the outcome. I feel so much more comfortable and confident now. I was made to feel welcome by the staff and they were professional at every appointment and stage throughout my treatment. Thank you so much for giving me my smile back.

Fantastic experience: Excellent service, highly recommend

Fantastic experience: Great dentist, had a check up would highly recommend

Fantastic experience: I’ve seen 2 dentists at this practice for treatment over the years and always had a great experience. Highly recommend

Fantastic experience: The treatment I received from Marius was precise and efficient and gave me the straight teeth I had always wanted after having clear braces. Marius was very understanding of my concerns and wishes and I would recommend this practice highly

Fantastic experience: I was seen today by one of the lovely dentists at Stafford for my teeth whitening and I honestly couldn’t recommend the practice enough. All the staff are so friendly and welcoming and I’m over the mood with my new smile! Thank you

Fantastic experience: Recently had some cosmetic treatments done at the practice and I am very happy with my teeth now. Friendly teams, convenient appointments and the practice is in a great location. Highly recommend

Fantastic experience: Really pleased with the service at mydentist Stafford, the dentist was very caring and Christie the manager was very helpful as was the reception team. Would recommend

Fantastic experience: Had to get an appointment as an emergency. Made me an appointment straight away and helped me with my problem

Fantastic experience: Friendly staffs, quicker response and appointments. Highly recommend

Fantastic experience: Very helpful staff and made to feel very comfortable when having treatment

Fantastic experience: Beautiful practice..lovely team

Fantastic experience: What an amazing team. I’ll definitely be back!

Fantastic experience: Been coming for years always had the same fantastic service. Great with my kids thanks

Fantastic experience: Nice practice had great service would recommend

Fantastic experience: Fantastic dental practice, always able to get an appointment. Friendly team highly recommend

Fantastic experience: This dentist is brilliant with my six year old daughter she is so nervous but they are lovely to them all the staff are

Fantastic experience: Always had friendly and efficient treatment here from Nantia, and reception ladies are welcoming with a good sense of humour

Negative experience: absolutely disgusting treatment! took my son in with severe tooth ache and they rushed him out within 10 minutes. Called back later the same day due to him being in pain and was seen by a different dentist who had a 2 second look and prescribed antibiotics. Half hour later my son is back in agony! I call them back only to be told he has been seen twice today no dentist will look at him and he will have to deal with the pain!!

Negative experience: The staff are polite however they don't seem to know what to do. One dentist cut my tooth in half midway and told me he couldn't continue, resulting in me losing sleep for days and not being able to eat properly, the pain has kept me up multiple nights in a row where i cry from the pain. Not worth the visit. Wont be back.

Fantastic experience: A very helpful and friendly staff. Our experience was enjoyable and made very welcome. Would recommend to family and friends.

Fantastic experience: First time going here for my treatment and I was very impressed, very friendly staff. Dr.Trocewicz Jacek did a great job & was very friendly, explained what was going to done and needed to be done, also explained the prices throughout too. I've book my next appointment & will continue to use. Thank you.

Negative experience: I feel very disappointed. I’ve been with this dentist for as long as I can remember. Attempted to book two appointments but was not accepting none emergency appointments during Covid. Tried again today to be told I’m no longer a patient! I’ve always promoted this dentist as had a great experience but I’m appalled by this no communication, nothing.

Fantastic experience: Great dentist who look after all your needs and concerns you couldn't do better with any other dentist

Fantastic experience: Always had great service here over the years. Everyone i've ever seen has been excellent. Reception are very efficient and friendly and I often get a call to let me know about any cancellations if I want to get in earlier than planned.

Fantastic experience: This Dental Practice is absolutely amazing. I cannot recommend it highly enough.

Fantastic experience: I just want to say what a great experience i had yesterday with the Team at My Dentist in stafford. From the first point of contact with Louise on reception to visiting the practice yesterday the service and treatment was fantastic. I am probably not the only person in the world who hates going to the Dentist and has this phobia , but needs must and i had to go . The experience with Marius and His Dental nurse ( sorry i can't remember your name ) was amazing they conforted me, explained everything to me including costings before going ahead with treatment so i felt completely at ease. This dental phobic lady even had my treatment without any numbing of the affected area. Needless to say i will be going back to continue my treatment and want to say a huge thank you to the team for such amazing treatment & service ... xxxx regards Amanda

Positive experience: I see jack he is very good and built up a broken front tooth you can’t even tell it’s not my normal tooth . I did used to see someone else before but I didn’t think much of him

Fantastic experience: I have seen a few dentists here, over numerous years, and hands down Jacek is the best dentist i have ever had. I'm a very nervous patient (who isn't) and he just makes the whole thing less traumatising. Lovely staff, friendly and extremely covid compliant. Thank you.

Fantastic experience: I cannot praise Marius and the team highly enough. I have been in so much pain and he sorted everything out. Dentists are the forgotten front line. Due to them adhering to cleaning they can only see 1/3rd of patients and those are being prioritised - what a nightmare for them. Amazing - thank you again

Fantastic experience: Very good Dentist waiting time is short. Nice friendly staff and Dentist is efficient and especially patient with children. Highly recommend this dentist

Fantastic experience: Got no problems

Fantastic experience: I regularly (6monthly) use this practise. I have always been very happy with the dental treatment I received. Polite and happy reception staff, and a great dentist. Highly recommend.

Positive experience: Only ever visit for routine check ups but always had a good service albeit often running behind on appointment times.

Negative experience: I dont like this dentist they dont follow bands and are rude

Fantastic experience: What a very friendly practice. I'm not a frequent visitor because I get nervous. No need to have worried. Reception staff were super friendly.

Negative experience: I hate this dentist. Bloody guy pulled out my sons tooth without even telling me! He sprayed the numbing spray and said ok we’re just gona take this out. The look of Terror in my 6 year old sons eyes! Poor sod is scared of dentists now. Dont go here.

Negative experience: Moved from Cannock dentist who did my teeth perfectly and had nothing to complain about to this dentist and this dentist just completely ruined my teeth I had perfectly straight teeth and I was very proud of them, I had some fillings fall out and needed to get them filled in so I went there and they drilled a hole between the teeth at the front and now I have a gap in my teeth, not happy at all

Fantastic experience: Fantastic with my blind , disabled relative .Attentive and patient, Jack is an attentive and skilled practitioner.

Negative experience: All the times iv been its been different dentists, iv always had just one in the past and with having infections in lower wisdom teeth they never referred for me to have them out, insisted on top ones which were not the problem. I refused in the end. I don't have a problem with the foreign dentists provided they speak clearly and don't make you feel like you have a hearing problem. I didn't like my experiences but what other nhs dentists are there? None up north end stafford. Got no choice

Negative experience: I went to see Marcus as an emergency, and fair play, he sorted me out. But I felt he was extremely patronising and abit rude. I did ask to see someone else as he made me nervous but i could'nt as he was the dentist dealing with me. I kind of got the impression he hated teeth, hated people and my general presence in the dentist was a massive inconveince and i was a disgrace to humanity by having toothache. I had anaeseatic for a filling, which didnt work. Felt everything. I had to go back for an extraction (same tooth) later, two injections.. yep felt it. A bit of putting to go back to the dentist ever again. Although Ive seen Uma here before, she was lovely. :) Receptionists lovely...but he needs to maybe get a career rethink. :/

Positive experience: You can book online now, but as with most dentists, they're always running late.

Fantastic experience: Quick and friendly service. Didn't offer anything I didn't need and was very efficient. Most pleasant dental check up and scale I've ever had. I have a fear of the dentist, mainly as a result of invasive and painful experiences, this has cured my fears.

Fantastic experience: Lovely receptionists, comfortable waiting area. Both the dentists and their assistants that I have seen were really professional and polite.

Fantastic experience: I have been a patient at this practice for many years would highly recommend staff always helpful and polite but would like to thank jacek the dentist would recommend to family and friends

Negative experience: I would not recommend this dental centre to my worst enemy. I have never had any problems with my teeth over 22 years until I required a filling last year. This then turned into a root canal which has not been completed properly and caused the side of my tooth to crack off requiring another filling which I was charged for. I still have continuous pain from this tooth and suspect partial root is still in there. As well as a potential abcess forming due to continuous pain. Do not use this dental centre.

Negative experience: WARNING: This place is a total joke & should be avoided at all costs even for emergency work.. I had to call in earlier in the year as no one was answering the phone, I eventually spoke to Kim the senior receptionist & explained that I was nervous following previous treatment I had received that had gone wrong. An appointment was made with Uma to discuss having a bridge, I like to have conversations face to face but Uma insisted that I sit in the dental treatment chair & then reclined it so I had a bright light in my eyes before she would talk to me, her English is VERY BAD & I struggled to understand a word she was saying especially as she was wearing a face mask. As soon as she knew I had an NHS treatment entitlement she stopped taking about the bridge I was requesting & began talking about "plastic dentures" I told her I couldn't wear them so she told me she would order some metal clip-in ones for me to try.. I had to go back 2 weeks later & bite on some poorly mixed plaster to make a mould, first time failed as the plaster had been mixed too thin by the Chinese dental technician (who's English is worse than Uma's) & I was nearly sick as the plaster was running down my throat forcing me to stop the treatment & heave up the plaster & spit it out in the sink. Uma then made another batch of plaster which was slightly firmer & eventually a cast was made & I was told to come back in 3 weeks for a fitting which I did. When I arrived they were running behind schedule & I was told that I would have to wait 10 minutes to be seen.. 45 minutes later & only after asking a receptionist (with no name badge on) that I wanted the contact details of how to complain about the poor service was I finally called in. Again I was told to lie down & Uma produced a set of pink PLASTIC dentures & began fitting them I stopped her telling her that I already had some of those & never wore them as they are just horrible, Uma gave me a speech about new developments in the plastic now being used & I very reluctantly allowed her to try and fit them. After taking them in & out about 15 times & cutting my gums in the process & grinding the dentures she still couldn't get them to fit correctly so then with out telling me she covered them in Fixident glue & told me to bite down hard.. as I did this the Fixident squrted down the back of my throat forcing me to push her out of the way so I could spit out this mess in the sink again. After this I got up & refused to get back in the chair asking where were the metal dentures she had promised, she told me that she did order metal but that plastic had arrived and she thought she would try them as I was there to avoid having to apologise for the mistake made in ordering. When I left the room with dentures and moulds in a bag she was still apologising for her incompetence. On my way out I complained to the receptionist with no name badge & requested to see the practice manager who I was told was not there at the moment but would be in touch= STILL WAITING !!!

Negative experience: i`m always in agony for about five days after treatment

Positive experience: Away fom home and a filling comes loose. Other dentists tell me they can see me in a week. Seen the same day here but was told I would have to bring £18 cash or cheque. Seen on time, was give temp filling and was only charged the £18. Good old NHS. I thought this service was brill.