mydentist, Station Road, Wellington

Negative experience: Booked appointment as NHS patient but was told I owed >£100 because they arent taking NHS and had registered me as private without my consent. >£100 just for the appointment, no actual treatment! Huge scam! Also despite making a formal complaint, I have not been contacted. In your reply you imply that I should know the £79 was for a private appointment, however I did explain that I knew I needed a filling when I made the appointment so I thought I was being charged for the band 2 NHS treatment. I also told them I have been trying to register since 2022 with literally any dentist as far as wales - what about that made them think I was looking to go private?

Fantastic experience: Outstanding. From consultation to my final day today, 2 months of feeling so at ease and relaxed with no anxiety visiting the dentist. Dare I say it, but I was always excited to go and did not dread it at all. The process was organised and every time I visited, I had clear conversation discussing exactly what would be done today. Omar and Beth were the friendliest, most professional and hardworking dentist and assistant I’ve ever been with. The implants, crowns and dental work I have received are immaculate and precise and perfect. I have had no issues and they both have made me feel very relaxed and comfortable in the chair. Shoutout also to Claire from reception who was always so friendly on the phone, extremely helpful and always a smile on her face when I walked through the door. Thank you for everything! Thank you for my new teeth and thank you for making this process so easy, efficient and enjoyable.

Fantastic experience: Excellent service, very professional

Fantastic experience: Reception staff are friendly and polite. Went straight in for my 30 minute checkup on time with no delays. The dentist was reassuring and very thorough and explained everything to me. No one enjoys going to the dentist, but the service here is very good. Booked a clean in a few weeks time.

Fantastic experience: Lovely and patient receptionists and Constantine is by far the best dentist

Positive experience: Very helpful and attentive! Friendly and caring too

Fantastic experience: The best dental practice, lovely friendly staff, the dentist is the best I’ve ever visited his nurse was great and made me feel very comfortable, such a friendly environment, would highly recommend to all

Negative experience: Numerous issues with this dentists, the latest being my dentist leaving and all his patients on Denplan being kicked off Denplan with less than 2 weeks notice. Denplan told me this, not the practice. I have emailed twice, been into the practice( was told I would get a call back-didn't). I am in credit with Denplan so by my calculations the practice owes me 2 appointments. This morning I received an email asking me to fill in my medical details ready for next weeks hygienist appointment( I mentioned my attempts to get clarification) and then 2 hours later. I am told the appointment is cancelled. I hope the practice respond to this google review

Fantastic experience: Such amazing staff that are super helpful, always explain everything to me so I fully understand, and they always make me feel cared for.

Fantastic experience: I’m posting on behalf of my mum, mum used the dentist for the first time not long ago as she had a tooth ache, after seeing George she felt so comfortable that she even booked for a check up. She was so happy with the whole experience and his happy to have found a great dentist, with a lovely nurse, receptionists were very helpful and did everything to get her an appointment quickly, highly recommend station road dentist

Positive experience: A huge thank you to Brogan and Omar, they were both really reassuring and Omar explained the procedure really clearly. Brogan was incredibly reassuring throughout, checking I was ok and letting me know what was happening next. It makes the world of difference when that happens.

Fantastic experience: 'If I could rate this dentist I would give it 5 stars'(E aged 9)

Negative experience: Awful, it's not just that they are bad and very uncaring, it that you pay a huge amount for them to be bad and uncaring. Service is bad, all issues have to be raised via email and they take months to respond, if at all. Not all dentists are this bad, you owe it to yourself to keep looking as if you use mydentist you will be unhappy and much poorer.

Fantastic experience: I love my dentist! The receptionists are super friendly and helpful, and my dentist himself, Omar, is excellent. The dental nurses are lovely. I have had my teeth straightened and brightened using Invisalign and my teeth have been transformed. They are perfectly straight and using a little of the brightening agent are pearly white! Happy customer!

Fantastic experience: Friendly staff, dentist made my son feel at ease throughout the appointment.

Fantastic experience: Excellent treatment and service from the entire team there. Have always been polite, professional and great with our children.

Fantastic experience: Excellent customer service. 10/10.

Negative experience: Avoiding at all cost people.I had a chip tooth. I came for a bridge repair and paid £300 for it. 4 days later I had an infection by the gum ,I had to have antibiotics, I had high fever and the repair came off after a week. I had to pay another £99 for an emergency appointment because my wedding is that weekend so I don’t want people to look at me with a chip tooth. He was very rude while talking and said wasn’t his fault. He repaired it again but this time was much faster and less steps than the last time. Less equipment and products were used. I saw a yellow syringe left there which he used last time but did not for this time. You know it when a person just carelessly does a job just to hurry you out of the door. But how could he do it after I told him my wedding is in 3 days? How do you sleep at night ruining a person’s wedding? Every time I look at myself in the mirror I wanted to cry. Such horrible job. The last time I was there waiting for my appointment, the one girl came out crying and said he was so bad. I wanted to leave but I couldn’t get in any where else and I chanced it. But they failed me completely. OMAR NABIL ruined my wedding. If I had an infection again or anything happens to me after his bad job, I am going to sue him and this dental practice. Update: the work he fix fell off after a week. I was so frustrated, called and asked for a refund but no answer and to explanation. Total waste of money £400 in the bin

Fantastic experience: Always a professional service from the reception team to the Dentist himself. Thank you!

Fantastic experience: Lovely friendly reception staff. Great professional service from start to finish

Negative experience: Very rude receptionist hung up after I did not agree with her justification that “dentists are self employed and should be able to earn as much as they want” even though this means a town with over 20000 residents only has one NHS dentist available to them. Profits before people and their well-being; this is what costs the wider NHS so much more than it needs to. The greed needs to stop if this country is ever going to be successful.

Negative experience: Spent a lot of money here only to be told I needed more things done and it would cost me even more money. Only interested in taking your money and trying to make an appointment was like I was an inconvenience to the receptionist. Have since moved to another dentist.

Positive experience: Just completed 4.5K’s worth of work here with Omar, the work done looks brilliant and has given me confidence in my smile once more. Omar is friendly and always checks upon me as well as describing things well. I’ve been super anxious with turning up but Omar’s calming presence is welcoming as well as the Receptionists.

Negative experience: Absolutely shocking service charge me 300 quid to fix a two lasted three days then what it charged me another 90 quid just to see me and if any more work was going to be needed needed to pay again absolutely disgusting service don't use this dentist whatsoever but your peril never had such poor service in my life

Negative experience: Would never use again! Did not solve problem even though they charged me £2500 and then ask for more money to do more work to my teeth.. I have since been in touch with another dental practice and they have redone the poor work less than a quarter of the original price. They only want your money!

Positive experience: My dentist is amazing and the receptionists are also very helpful and friendly. Be picky with the dentist, and you'll be great!

Fantastic experience: Profesional and clean dentist

Negative experience: Well what can I say no discussion on what treatment l could have. Suction failure during treatment. Bump into whilst they tried to fix the problem. No apology. And then charged £185 for a temporary filling. Not sure if I'll go back.

Negative experience: Awful and unprofessional practice. Reception staff rude and useless, especially a lady called Brogan (or something like that). Taking my money somewhere else. Don’t recommend at all!

Fantastic experience: I cant praise this dental practice enough. All staff are friendly & very informative. I'm a nervous patient but under the excellent care of constantin & the team i keep coming back

Fantastic experience: Have a cracked tooth that had previously been treated by the now non NHS dentist in the High Street - he had secured the tooth with resin, but set it too high. The treatment from Omar has already helped and I look forward to the permanent crown I need after being in pain for over a year!

Fantastic experience: Cant speak highly enough of the dentist here... from the reception staff right through to the dentist.. our dentist is great and caring with nervous paitents.

Fantastic experience: Fantastic dentist. Everyone is happy to help. Very professional. My children see Dr.Constantin Razvan Glazov and he is so patient, calm and understanding with them. I have no issues with my children going to the dentist now and that is down to him. Highly recommend

Fantastic experience: A positive dental experience! From feeling a broken wisdom tooth at 07.25, to exiting the dentist, minus the offending tooth, took 2 hours, of which less than 15 minutes was actually in the chair! Big thank you to Omar and his nurse!

Fantastic experience: Happy friendly environment. Dentist very professional throughout and the dentist assistants are very nice and friendly too. Highly recommend this dental practice

Fantastic experience: I managed to get a appointment in 30 minutes from my phone call. They helped me out as much they could. Don't mind paying for a good and quick service.

Fantastic experience: We had a family appointment at this dental practice this morning and we were really impressed. The dentist was really kind and calm and very professional, and the dental nurse was lovely. They put us all at ease. We will definitely be going back and are very relieved to have found this practice.

Fantastic experience: Had severe tooth ache a few months back even went hospital but they couldn’t do anything 10 minutes in with the dentist and it was gone little pricey but well worth it for a professional job with a dentist who cares

Negative experience: Arranged a visit as I had lost a bridge which broke the back tooth that was supporting it. My initial appointment basically consisted of counting the teeth. There was no dental plan and assessment of the other teeth. No conversation about options and costs. I was sent to reception and they demanded payment of £170.00 plus X-ray costs! They won't book an appointment until you pay upfront! They got the £47.00 to get me in there, but I will not be returning!

Fantastic experience: The dentist, dental nurse and receptionist were all great at engaging my 3 year old and making the experience fun!

Fantastic experience: I have been going to Mydentist for about 6-7 years now and have always received excellent service. The staff are always kind and efficient. I have been to a lot of dentists in my life but, this one is by far the best. I would highly recommend them to anyone seeking dental care.

Negative experience: Absolutely shocking service. ALL appointments in the last few years either rescheduled or cancelled. I’ve just turned up for another one only to be told it’s been cancelled- apparently they’ve messaged me but not true as I always get their messages from same number and checked there was no message about cancellation. Ridiculous waiting times, dentists notoriously running late. Absolute joke

Fantastic experience: Receiving a great service from this Dental Practice. Reminders by sms. And plenty of notice if any cancellations.

Negative experience: I have just had the unfortunate experience at this practice. The dentist was late AGAIN. No apologies, just the excuse that it is an NHS practice so I assume he thinks this is a reason to stroll into work late (he arrived on site at 8:35am). I replied (quite forcefully) that it was nothing to do with it being an NHS practice and that he was late AGAIN. He had an appointment at 8.00am before me so it's not that he was running late because the gentleman who had that appointment was still sitting waiting in the waiting room upstairs when I arrived. His attitude is appalling and rude and his time keeping a joke. The shame is that the other staff - receptionists, dental nurses and hygienist are all lovely. I haven't met the other dentist so cannot comment. My recommendation is to seek dental treatment elsewhere.

Negative experience: Having been with this practice for many years, my dentist now no longer wishes to treat NHS customers. I called in to see if they could be of any help as the side of my tooth has fallen away and the filling is also now crumbling away leaving a sharp edge, only to be told “ we have taken you off our patient list , we can’t help you” NOT impressed . I therefore would not recommend this dental practice , they do not want to know, are not bothered DB

Positive experience: Very friendly practice.

Negative experience: Gave me my injection and literally 10 seconds afterwards started drilling without even asking if it had gone numb. Yes it did hurt, worst experience ever and at 61 have had a few dentists over the years to compare.Tooth didn't hurt before, it does now.

Negative experience: They have some of the worst underhand and unclear policy's for taking your money. Awful at explaining what they are doing and what cost bands (or private treatment) they have prescribed for you. Charged me immediately for all my treatments despite the most costly part not being schedule for 3 weeks into the future. V awkward to get them to refund and issue the correct invoice. Turned up for third appointment to find I had been booked for Private full Hygienist appointment and not the NHS hygienist, believe me when I tell you there is a big difference in cost. I am now looking for a new dentist. 'Dick Turpin, circa 1705 AD' has had the last of my hard earned money.