mydentist, Portland Road, Wyke Regis

Fantastic experience: Hey my husband had pain we are on holiday from Hindley wigan x great experience booked appointment same day seen within 2 mins cannot thank you enough x I am a practice manager at mydentist hindley 2 . In Hindley x so thank you so much . We are on holiday not what you need really but .THANKYOU !!

Fantastic experience: Have never had a dentist this good. My appointments are always in good time of booking. I am a nervous patient from other experiences and they are considerate of this and are patient and kind. The repair on my bridge was both excellent in resetting my other connected teeth and visually. By repairing the cost was minimal and virtually pain free..can't thank them enough

Fantastic experience: My experience of mydentist Portland Road Wyke Regis is excellent the waiting room and reception area is spotlessly clean and very welcoming the receptionists are very smart and acknowledge your presence as soon as you come through the door seen on your appointment time the dental nurse calls you in who are always very pleasant and Alina the lady l have been seeing for some years now is very pleasant and very professional l feel like lm in very good hands as Alina as my dentist well done thankyou from a very satisfied patient. ×

Fantastic experience: Ms Samways is an amazing dentist, she has always left me feeling comfortable and so so pleased with all my results! Thank you again x

Fantastic experience: Amazing dentist. Alina is calming ,professional and really experienced. She put my nerves at ease throughout my procedure. Her dental assistant was amazing too.

Positive experience: The dentist I saw was very nice, happy to talk me through my X-rays. Initially booked for a consult with the dentist and a hygienist appointment but on the day found they had only booked the consult. I’d also been misquoted the price of a first hygienist appointment. I paid in full over the phone for my consultation. I needed to reschedule my appointment the day before but was told there would be a charge of £50 which seems unreasonable as I’ve already paid upfront. Atmosphere at the clinic wasn’t particularly welcoming. Found reception to be a little cold and unhelpful. When I asked about their dental plan they asked me to look online. Overall my experience was okay but not great.

Fantastic experience: Excellent service and first-rate treatment. Always helpful and informative. I'd highly recommend MYDENTIST Portland road. Doug Milne

Fantastic experience: I have been having regular visits to the hygienist and it's been hugely successful! She is gentle, knowledgeable and genuinely focused in providing the patient with a first class service. Highly recommended.

Fantastic experience: Always a positive experience with very friendly receptionists/hygienist/dentist. Would highly recommend.

Negative experience: Avoid This Clinic if You’re a Private Patient I had an extremely disappointing experience with this dental clinic. My dental bridge fell out, which is an urgent issue, so I called on Friday, 21st March to book an emergency appointment. The receptionist assured me she had all my details and that I would receive a call back on Tuesday, 25th March. However, when I followed up on Tuesday, the receptionist seemed completely unaware of my situation. She had no record of my previous call and only offered me an appointment for 4th April – nearly two weeks later! This level of disorganization is unacceptable, especially for urgent dental issues. It’s clear that the reception staff lack the knowledge and understanding of dental emergencies. If you are a private patient, I strongly advise looking elsewhere for treatment. Only consider this clinic if you are an NHS patient, as private patients do not seem to be prioritized. As a business owner myself, I understand the importance of customer service and professionalism – sadly, this clinic fails on both counts. Not recommended at all. Kind regards,

Fantastic experience: My treatment was excellent and the patient care couldn’t be bettered. Alina (dentist) and her assistant gave me gold standard service. I would recommend her highly.

Fantastic experience: I was seen very promptly today following a tooth extraction about 3 wks ago. I am very happy with the service that I have received recently and highly recommend this Dental Practice .

Fantastic experience: I have always had excellent treatment at this Dental practice, long may it continue

Fantastic experience: Fitted me in very quickly for extractions and fillings before adding teeth to an existing denture and building a new denture. Excellent staff, very clear explanations before and during multiple visits over a 4 week period. Highly recommended. Professional dentists, I can't praise the enough.

Fantastic experience: As soon as I contacted them with my concern, the reception staff were helpful and informative. The dental treatment I received was excellent. My one and only criticism is not aimed at this practise. I paid for private health care as I could not get an NHS dentist. (Even though I pay for NHS care through my taxes, so I am paying twice)As I was struck off the NHS waiting list because I hadn't sought dental care in the last 2 years. As previously stated, this practise was excellent, but...will the government give me a refund on the NHS treatment I paid for but am not allowed to access?

Fantastic experience: Polite prompt service with nice advice

Fantastic experience: Thankyou to Mydentist Wyke Regis Weymouth. I lost a filling, contacted the surgery and was seen and fitted with a temporary filling on the same day with appointment booked for permanent filling. I am a very nervous patient, Jane the Dentist and her assistant were both lovely and receptionist girls polite and nice

Fantastic experience: Very helpful I got a same day emergency appointment

Fantastic experience: I've been seeing Jane Samways for nearly a year now, she is no doubt the best dentist I have ever seen. I've had a variety of work done and it's always been explained to me exactly what will happen and is pain free. I'm no longer worried about going to the dentist anymore. The reception team and dental nurses are all fab too, wouldn't go anywhere else.

Fantastic experience: I still stand by my first review. Staff are friendly and very calm. I have always felt welcome here. I'm very happy as a patient

Negative experience: absolute waste of time trying to make a appointment as they do not answer the phone!!! I would not even give it 1 star but i have to otherwise i cannot post this comment........USELESS!!

Fantastic experience: All of the staff are professional and friendly. I have had check ups and emergency treatment here and have always been treated very well. Everything is explained to me and even though it's a very busy practice I have never been rushed or had my questions unanswered.Thanks for a great service.

Fantastic experience: Friendly & professional team- would highly recommend.

Fantastic experience: Great practice who I have seen for emergency treatment a few times now. I normally go to this practice or the one also in Weymouth, Bridges dental... both have been excellent.

Negative experience: £75 for emergency appointment!!!! Totally disappointed with this Dentist, when in pain!! This Dentist surgery only interested in making money what happened to NHS for hard working minimum wage tax payers that care for their patients!!!!

Fantastic experience: Friendly staff, relaxed environment, a pleasure to visit the dentist

Fantastic experience: Always professional and I feel they do a thorough job. Happy to also see my young daughter at the same time as me to ease her into seeing the dentist.

Fantastic experience: The reception staff and nurse were cheerful, friendly and helpfull. This was my first dental appointment at the practice since moving to the area 2 years ago. This appointment was with the hygienist and went very well. Mauricio noticed that I was nervous, put me at ease and did a splendid job. My first dentist appointment follows soon and I feel very reassured at this point.

Negative experience: Phoned to have filling done on a vulnerable adult I look after which they had done twice before told he'd been removed from books because he hadn't been for 2 years idiots were closed for nearly a year with covid avoid these jokers

Fantastic experience: Very friendly helpful caring staff.

Fantastic experience: Outstanding and professional service. After an emergency at the weekend left me in Poole hospital, my dentist saw me quickly on Monday to resolve my problem. She made me feel comfortable and put the smile back on my face. By Tuesday afternoon all was sorted. Sammie the receptionist was extremely kind, professional and helpful as well. As was the dental nurses.

Negative experience: Been in pain all week told to call first thing only give 2 emergency appoints a day had to call 111 who told me they have a duty of care I have to be seen in 48 hours

Negative experience: They are trying to get everyone to go private, and are not servicing NHS patients unless you are in acute pain. And even then, they give you what they call an emergency appointment but it’s a week at least away. But if you go private they get you in within 24 hours. So unless you have money you won’t get in here. And when you do go private, you get charged for PPE as well. Which Dentists get for free. Taking advantage of peoples pain is not good advert for a Dentist.

Fantastic experience: Having recently suffering from pain and discomfort, I called the practice to try and book in. As its covid times I was a little hesitant about the whole process and how things were going to be handled. I am glad to say that from the moment I called I felt at ease with this practice. The reception team were very knowledgeable, patient and attentive. I was taken through the whole process of being triaged by a dentist and what steps they have taken to ensure the dentist is a covid safe environment, and I must say that I was extremely pleased. Following the dentist triage I was booked in and undewent the treatment. From the moment I stepped into the practice I felt at ease with the recpetion, nurse and the dentist that saw me, the safety aspect of the practice was excellent and I feel safer going to this dentist than going to my local supermarket. I am now pain free and will not be so anxious and nervous about attending this dentist in the future. Thank you to all of the team at Wyke Regis dental practice.

Positive experience: Phoned up because i had broken a tooth and was in pain .They saw me in a few days and my tooth was taken out ,I cant thank her enough for her patience as i was very nervous and i barely felt anything .I would recommend this dentist

Negative experience: Due to unforseen circumstances I had been unable to attend since 2017 having had nothing wrong with my teeth until now. I am now in a lot of pain and due to having not visited the practice I am informed I am no longer in their books. Numerous times I told them I was a very nervous patient and felt ridiculed uncomfortable and embarrassed. The time I need treatment only to be met with a rude rejection.

Fantastic experience: I really love the lady we see here, she is good with the kids without being wishy washy. She gets straight to the point and you can tell she really cares about her work and getting it right.

Negative experience: Must be new dentist and practice manager .The last one were !!!!!!!@#$%^

Fantastic experience: I see the dentist and hygienist here and they are great! I can highly recommend them. Always very informative and keep me involved in my treatment choices! Thank you :-)

Positive experience: Omg, so many 1stars!!!! I don't have anything bad to say, everytime I've needed them, they've more than happy to help!!! Missing star, as no One seems to answer the phone

Positive experience: They now have a good permanent dentist and are very friendly and helpful. Could answer the phone quicker .

Negative experience: I have today been told I cannot be seen again on NHS at this practice because I have not used my NHS entitlement for over 15months.I have reported this to the NHS Dental complaints line and they have confirmed THIS IS TRUE for all GP AND DENTAL practices but most good practices notify you ahead of being struck off.The practice manager tells me I WAS sent an email reminder re this.I NEVER RECEIVED IT.They dont care .Nothing they can do.Their NHS list is now full so I would have to go on a waiting list,or presumably GO PRIVATE AND PAY .!! Email is not as safe as ordinary mail to the house and sometimes the SEND button isnt pressed or it does get "lost".I did NOT receive it.So now I do need NHS treatment fairly urgently I am abandoned. I could not recommend this practice.

Negative experience: My partner is (was?)registered here. Over the years he has had quite a few fillings etc ALL of which have now fell out. Some months after being fitted. The practise goes through staff like people go through toilet roll. Recently my partner broke his dentures. We contacted the practice only to be told "because you haven't had an appointment here for a while we are not sure we can help you". "I will speak to my colleague and call you back". (That was Monday)...... No one called of course. I just got off the phone with them now only to be told basically "go somewhere else you ain't on our books any more". On the basis that "you haven't made any appointments since 2016". The problem is when my partner left his last appointment in 2016 NO OTHER APPOINTMENT WAS MADE FOR HIM by the receptionists. And if there is nothing wrong with your teeth why MAKE an appointment at the dentist?? But they just said "not sure what happened there"..... What happened there is your staff can't do their jobs. So now my partner has to find another NHS dentist in the hopes of getting his denture fixed. He can't even eat properly without it... GO elsewhere if you want your fillings to remain IN your teeth.

Negative experience: This is by far the worst dentist i have ever visited or had the pleasure of dealing with. The staff are extremely rude and think that if you are an NHS patient that you ate scum and talk to you as such. I called to find I'd been struck off their register due to missed appointments......appointments that were cancelled by the dentist because they were understaffed. I was texted an hour before in one case when is already arranged an early finish to drive from work in Devon!! Then I was cancelled because a dentist left....but I'm to blame???. DO NOT use them.....utterly unprofessional service and I will use my influence as an online manager to ensure no one in my network uses them again for private paid work. disgrace

Negative experience: never had an on -time appointment (30 mins + late). shoddy, unprofessional and rude. please don't waste your time or money here, there are much better NHS practices out there. would be ZERO stars if i had the chance

Fantastic experience: Couldn't fault the professionalism of all the staff here. Excellent service. Got treated for a half root canal my Dr Skillings (5* work) didn't feel a thing! Ignore any bad reviews for this practice, as they are all wrong. Plus I'm from London and want to come back to Dr Skillings again for my check ups so for someone who would do a 3 hour drive for a check up says a lot about the practice and their staff.

Negative experience: Rubbish Dentist! Rubbish customer service! Rubbish work.... in fact I should Sue them! Would not recommend especially when staff clearly do not understand English... employ English not Polish that don't understand and their work is disgraceful!

Negative experience: Been waiting nearly two years to be seen they cancelled a appointment and never got back to me I eventually got threw got a appointment when I got there they said there's no appointment here I am so stressed as I need to be seen

Negative experience: This dental practice does not even deserve 1 star!! Cancels appointments at the last minute, NEVER answer the phone! I would not waste your time joining this dentist! Staff are VERY rude!!

Negative experience: Phone is rarely answered , I need to return for a fifth attempt to fill my tooth as the filling keeps falling out , can't get appointment for months . January I went for filling , and now middle of June with no appointment and still in pain "4 failed filling attempts " . Staff very polite but bad management leaves the practise unable to recruit a dentist permanently , lost count how many I've had over 5 years ....

Positive experience: Excellent dental service lousy response to phone calls, in fact so lousy it's hopeless to even to bother ringing.